SERVICES

Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.

Over more than four decades in Luxembourg, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. has served a diverse constituency of investors, investment companies and financial services firms. As a leading global administrator and custodian that is part of one of the world's largest financial institutions, we are able to provide global custody services, investment funds administration, fiduciary and trust administration, financial services including cash management and foreign exchange, and advice about stock exchange listings.

      • Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. is a member of the Mitsubishi UFJ Financial Group, one of the world’s largest financial services companies.

         

        For more than 40 years, we have been providing a wide range of services to institutional investors including:

        • Global Custody Services
        • Investment Funds
          Administration
        • Fiduciary and Trust
          Administration
        • Listing on the Stock Exchange
        • Other directly or indirectly related
          services (cash management,
          foreign exchange, bank account
          service and fund order desk for
          funds, etc.)

        Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. was incorporated in Luxembourg on April 11, 1974. It has since grown to provide global support for investment managers and financial services clients worldwide.

      • We value your privacy.

         

        Within the framework of its banking activity, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. (the “Bank”) and its affiliates and service providers, as data processors on behalf of the Bank (“we”, “us”), will collect, store, use, disclose or otherwise process personal data of individuals (“you”) with whom we correspond, communicate and entertain a professional relationship.

         

        We will process your personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “General Data Protection Regulation”, “GDPR”), as well as any other applicable law or regulation relating to the protection of personal data.

         

        The Bank’s Privacy Notices below set out to explain the details of the Bank’s role as data controller/processor and how your personal data is processed.

         

        Investor Privacy Notice
        Client Privacy Notice
        Third Party Privacy Notice

        For any further information related to the processing of your personal data by the Bank, you can contact the Data Protection Officer of the Bank via post mail to the attention of the “Data Protection Officer of Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.” at 287-289, Route d’Arlon, L-1150 Luxembourg, Grand-Duchy of Luxembourg, or via email at dataprotectionoffice@lu.tr.mufg.jp

      • Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. has cooperated with Citibank to introduce state-of-art standard web product system infrastructure Custody Connect®. Custody Connect® enables clients to confirm their assets -such as security balances, cash balances – in real time for 24 hours.

      • Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.

        287-289, route d’Arlon L-1150
        Luxembourg,
        Grand Duchy of Luxembourg
        T: +352-44-51-80-1
        F: +352-44-51-80-400

        For career opportunities and spontaneous candidatures, please write to:
        recruitment@lu.tr.mufg.jp

         

        Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.,
        Dublin Branch
        Ormonde House
        12/13 Lower Lesson Street
        Dublin 2
        Ireland
        T: +353 1 6344 270
        F: +353 1 6629 420

      • WHAT TO DO IN CASE OF A COMPLAINT

         

        1. 1. Sending a complaint to Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.

        You can launch a complaint in multiple ways:

        In writing by post:

        Attention: Complaints BPCS
        Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.
        287-289, route d’Arlon
        L-1150 Luxembourg

        In writing by email:
        Complaint@lu.tr.mufg.jp

        By phone:
        Please contact your relationship manager.

        Important note:
        All complaints relating to a suspected breach of the professional secrecy or to a fraud must be submitted in writing.

        In any event, complaints must clearly indicate the customer’s contact details and include a brief description of the reason for the complaint.

        2. Handling complaints

        As soon as Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. receives a complaint, the latter will be sent to the units concerned in order to be analysed and resolved as soon as possible.

        If Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. is unable to deal with the substance of the complaint within 10 days of receipt, a written acknowledgement will be sent to the complainant within this time frame.

        Insofar as possible, this acknowledgement will include the name and contact details of the person handling the complaint.

        Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. undertakes to
        ensure that complaints will be answered within one month from the date of
        receipt. If this time frame cannot be respected, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. will inform the complainant of the reasons for the delay and give an indication as to when the complaint is expected to be resolved.

        In the absence of a response or a satisfactory response, the complaint may be submitted again.

        In writing by post:
        Attention: Mr Yvan Van Humbeeck, Deputy CEO
        Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.
        287-289, route d’Arlon
        L-1150 Luxembourg

        In writing by email:
        Attention: Mr Yvan Van Humbeeck, Deputy CEO
        Complaint@lu.tr.mufg.jp

        If you are not satisfied with the resolution or response given by the
        representative of the Executive Committee, you can file a request for an out-ofcourt complaint resolution, in accordance with the provisions of regulation no.
        16-071 issued by the Luxembourg financial regulator (CSSF), within one year after the complaint has been filed with the professional.

        Commission de Surveillance du Secteur Financier
        Département juridique CC
        283, route d’Arlon
        L-1150 Luxembourg
        Tél.: (+352) 26 25 1 – 2904
        Fax : (+352) 26 25 1 – 2601
        reclamation@cssf.lu
        http://www.cssf.lu/en/consumer/complaints/