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Client Story

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Limited Partner Servicing

Client Need:

  • Scalable LP services
  • Enhanced data extraction and validation
  • Reduced cost and operational risk

MUFG Investor Services Expertise:

  • Data collection and processing
  • Capital call and distribution monitoring and accounting
  • Alternative investment valuation processing

Better Outcome:

An automated, end-to-end solution to support an increasing number of LP investments, with a focus on data transformation and scalability.

The Brief

A global custodian, a longstanding MUFG Investor Services client, required an experienced administrator to support one of its Limited Partners (LP or end client) with $20+ billion in assets under administration (AUA) with more than 300 underlying investments. The solution needed to transform unstructured data and support accounting for the entirety of the LP’s closed-ended portfolio.

The Engagement

MUFG Investor Services was appointed sub-administrator for the end client’s private assets and partnered directly with the global custodian. Working across time zones, our specialists assembled a cross-functional team to collaborate remotely and in-person.

  • Scope: Nine-month development, including MUFG Investor Services-led client steering committee and onsite workshops;
  • Team: Dedicated global team across Sales, Product, Operations and IT;
  • Technology: Automated data extraction, flexible data capture, and portfolio accounting;
  • Collaboration: Our LP experts worked alongside the end client’s global custodian and fund managers.

The Solution

An automated and scalable operating model was custom fit to extract, validate, and interpret data from the LP’s private markets portfolio, while providing accounting services for capital calls, distributions, and valuations. Deliverables, including built-in checks for agreed price variations and automated upcoming statement reminders, were tailored around client needs.

The Outcome

The LP upgraded its manual processing to an automated system that allows for straight through processing (STP), validation checks on key data points, exception processing, and more. Daily transactions and pricing files are delivered directly to the global custodian to support net asset value (NAV) calculation and reporting.

Throughout the 6-year timeframe post go-live, the LP and global custodian achieved:

  • 99.8% accuracy rate for more than 5,400 transactions and 11,000 valuations
  • 68% increase in the number of investments, without expanding internal staff
  • 90% STP rates for investment transactions and valuations

Additional benefits:

  • Global custodian reallocated internal staff due to outsourced operations
  • LP and global custodian automated data extraction and validation checks
  • Reduced operational risk due to automation and STP

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