Mitsubishi UFJ Investor Services
& Banking (Luxembourg) S.A.

Over more than four decades in Luxembourg, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. has served a diverse constituency of investors, investment companies and financial services firms. As a leading global administrator and custodian that is part of one of the world’s largest financial institutions, we are able to provide global custody services, investment funds administration, fiduciary and trust administration, financial services including cash management and foreign exchange, and advice about stock exchange listings. Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.

Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. is a member of the Mitsubishi UFJ Financial Group, one of the world’s largest financial services companies.

For more than 40 years, we have been providing a wide range of services to institutional investors including:

  • Global Custody Services
  • Investment Funds
  • Administration
  • Fiduciary and Trust
  • Listing on the Stock Exchange
  • Other directly or indirectly related services (cash management, foreign exchange, bank account service and fund order desk for funds, etc.)

Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. was incorporated in Luxembourg on April 11, 1974. It has since grown to provide global support for investment managers and financial services clients worldwide.

Annual Report

Legal and Regulatory

Depositary

UCITS V introduces a number of changes, including although not limited to a requirement to appoint a single depositary among a list of entities eligible to act as UCITS depositary and a harmonisation of the duties of a depositary to keep the assets of the UCITS safe, monitor cash movements to and from the fund and oversee the fund manager’s performance of its key functions.

MUFG is well positioned to provide these services and meet the anticipated changes arising from UCITS V.

As part of the requirements deriving from UCITS V, the depositary has in particular to provide information on any safekeeping function delegated, the list of delegates and sub-delegates and any conflicts of interests that may arise from such delegation.

You will find the list of our sub-custodians/sub-delegates below.

List of Sub-custodians & PBs 

EMIR

Announcement in connection with the public disclosure requirement set out in Article 11(11) of EMIR

Collateral Exemption Publication

MiFID II

Policies

FX Global Code

Statement of Commitment FX Global Code

Privacy Notices

Within the framework of its banking activity, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. (the “Bank”) and its affiliates and service providers, as data processors on behalf of the Bank (“we”, “us”), will collect, store, use, disclose or otherwise process personal data of individuals (“you”) with whom we correspond, communicate and entertain a professional relationship.

We will process your personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “General Data Protection Regulation”, “GDPR”), as well as any other applicable law or regulation relating to the protection of personal data.

The Bank’s Privacy Notices below set out to explain the details of the Bank’s role as data controller/processor and how your personal data is processed.

For any further information related to the processing of your personal data by the Bank, you can contact the Data Protection Officer of the Bank via post mail to the attention of the “Data Protection Officer of Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.” at 287-289, Route d’Arlon, L-1150 Luxembourg, Grand-Duchy of Luxembourg, or via email at [email protected]

For Clients

Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. has cooperated with Citibank to introduce state-of-art standard web product system infrastructure Custody Connect®. Custody Connect® enables clients to confirm their assets -such as security balances, cash balances – in real time for 24 hours.

Contact Us

Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.

287-289, route d’Arlon L-1150
Luxembourg,
Grand Duchy of Luxembourg
T: +352-44-51-80-1
F: +352-44-51-80-400

For career opportunities and spontaneous candidatures, please write to:
[email protected]

Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.,

Dublin Branch
Ormonde House
12/13 Lower Lesson Street
Dublin 2
Ireland
T: +353 1 6344 270
F: +353 1 6629 420

Complaints

You can launch a complaint in multiple ways:

By post:

Attention: Complaints BPCS
Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.
287-289, route d’Arlon
L-1150 Luxembourg

By email: [email protected]

By phone: Please contact your relationship manager.

Important note:

All complaints relating to a suspected breach of the professional secrecy or to a fraud must be submitted in writing. In any event, complaints must clearly indicate the customer’s contact details and include a brief description of the reason for the complaint.

Handling complaints

As soon as Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. receives a complaint, the latter will be sent to the units concerned in order to be analysed and resolved as soon as possible.

If Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. is unable to deal with the substance of the complaint within 10 days of receipt, a written acknowledgement will be sent to the complainant within this time frame.

Insofar as possible, this acknowledgement will include the name and contact details of the person handling the complaint.

Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. undertakes to ensure that complaints will be answered within one month from the date of receipt. If this time frame cannot be respected, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. will inform the complainant of the reasons for the delay and give an indication as to when the complaint is expected to be resolved.

In the absence of a response or a satisfactory response, the complaint may be submitted again.

By post:

Attention: Mr Yvan Van Humbeeck, Deputy CEO
Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.
287-289, route d’Arlon
L-1150 Luxembourg

By email:

Attention: Mr Yvan Van Humbeeck, Deputy CEO
[email protected]

If you are not satisfied with the resolution or response given by the representative of the Executive Committee, you can file a request for an out-of- court complaint resolution, in accordance with the provisions of regulation no. 16-071 issued by the Luxembourg financial regulator (CSSF), within one year after the complaint has been filed with the professional.

Commission de Surveillance du Secteur Financier
Département juridique CC
283, route d’Arlon
L-1150 Luxembourg
Tél.: (+352) 26 25 1 – 2904
Fax : (+352) 26 25 1 – 2601
[email protected]
http://www.cssf.lu/en/consumer/complaints/