Service Agreements

Sub-processor Notification to Data Controller

To support the delivery of our services, MUFG Investor Services (“MUFG”) may engage and use data processors (“Sub-Processors”).

MUFG is required by applicable data protection law and regulation to disclose the Sub-processors it engages where MUFG is acting as a data processor.

The below table contains a list of Sub-processors that MUFG uses to support the delivery of services (“List”). Depending on your geographic location and MUFG service agreement, not all of the Sub-processors may be applicable to you. If you require a tailored list of Sub-processors used in connection with MUFG services provided to you, please contact your Client Relationship Manager.

MUFG uses a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of Sub-processors that may or will have access or otherwise process your data.

MUFG reserves the right to remove, amend, replace, change or add Sub-processors (“Changes”) and will post updates to the List on this website notifying you by email or by some other means of such Changes. A data controller (“Controller”) may object in writing to the addition or replacement of Sub-processor(s) on the List, within 14 business days in advance of the “Proposed Effective Date” date (below) and such objection shall describe the Controller’s legitimate reason(s) for the objection. If the Controller does not object during such time period the Changes shall be deemed accepted. If the Controller does object, please note there is a risk that MUFG may no longer be able to continue to provide some or all of its services to the contract.

In order to stay informed you are encouraged to check this webpage frequently for updates. For any general privacy or specific data protection questions, please contact  your relevant MUFG Investor Services Client Services Manager.

Dept/Office	Vendor/Third Party Name	Systems with Personal Identifiable Information Related to Clients/Investors	Service	Data Format	Physical hosting and/or support centres	Status
CO	HWM Financial Services	(Mantra)	Transfer Agency system support and maintenance	Electronic	Canada, Cayman and Ireland support	Confirmed
IO	Sungard AS UK	(Investran)	Hosting Investran TA system	Electronic	UK	Confirmed
IT	Expertni Informacni Systemy, s.r.o.	SharePoint	SharePoint Support	Electronic	Czech Republic	Confirmed
IT	Oracle Financial Services Software Inc	Flexcube	Operational system support and maintenance	Electronic	Canada	Confirmed
BNK / IT	Oracle Systems Inc	Flexcube	Hosting, support and maintenance of financial systems.	Electronic	India, USA Support Centres	Confirmed
IT	Bell Canada Inc	Q9 Networks	Data Centre Hosting for File Servers and in–house Applications	Electronic	Canada	Confirmed
Sales	SalesForce.com	Salesforce	Customer relationship management hosting and support vendor	Electronic	Canada	Confirmed
IO	Yardi Systems Inc	Yardi	Transfer Agency system support and maintenance	Electronic	Canada, UAE (DR site), USA (Support access)	Confirmed
IO	Anaplan Inc	Anaplan	Investment reporting	Electronic	Ireland and the Netherlands Support from the USA	Confirmed
CO/IO	J2 Global Inc	Efax	Electronic fax services	Electronic	USA	Confirmed
CO/IO	eFront Financial Solutions Inc.	eFront	Client Reporting	Electronic	USA	Confirmed
CO/IO	FIS Investment Systems LLC	Investran	Client Reporting	Electronic	UK	Confirmed
PMO	Smartsheet Inc	Smartsheet	Project lifecycle and Tracking tool	Electronic	USA	Confirmed
IT	ATLASSIAN PLY	JIRA	Change Management tool	Electronic	Australia, UK, USA	Confirmed
Bermuda	Guardian Data Solutions Ltd	N/A	Shredding Services	Physical	Bermuda	Confirmed
Bermuda	Central Filing Ltd	N/A	Document Storage	Physical	Bermuda	Confirmed
Bermuda	Bermuda Forwarders Ltd	N/A	Document Storage	Physical	Bermuda	Confirmed
Bermuda	ProServe Bermuda Ltd	N/A	Mail Franking	Physical	Bermuda	Confirmed
Cayman	Cay Shred Ltd	N/A	Shredding Services	Physical	Cayman	Confirmed
Cayman	File Safe Ltd.	N/A	Document Storage	Physical	Cayman	Confirmed
Dublin	Oasis Group	N/A	Document Storage HR Only	Physical	Ireland	Confirmed
Dublin	Iron Mountain formally Superior Storage Limited T/A Document and File Storage	N/A	Document Storage	Physical	Ireland	Confirmed
Dublin	Shred-it Ireland /Stericycle plc	N/A	Shredding Services	Physical	Ireland	Confirmed
NY	Iron Mountain Inc	N/A	Document Storage	Physical	USA	Confirmed
Halifax	Iron Mountain Canada Corporation	N/A	Document Storage	Physical	Canada	Confirmed
Jersey	DBJ Limited	N/A	Shredding Services	Physical	Jersey	Confirmed
Singapore	Crown Records Management	N/A	Document Storage	Physical	Singapore	Confirmed
Singapore	Shred-it Singapore Pte Ltd	N/A	Shredding Services	Physical	Singapore	Confirmed
Toronto	Iron Mountain Canada Corporation	N/A	Document Storage & Shredding Services	Physical	Canada	Confirmed
London	Restore plc	N/A	Shredding Services	Physical	UK	Confirmed
MLRO; Trustee	Appian Software Switzerland Ltd.	Trustee Workflow	Trustee operating system, MLRO operating system	Electronic	Hosting: Ireland	Confirmed
MLRO; Trustee	Vuram Inc.	MLRO Workflow	Implementation partner for Appian Software Switzerland Ltd.	Electronic	Support: India/Canada	Confirmed
IT	Amazon Web Services, Inc.	AWS	Cloud storage services for corporate applications	Electronic	Ireland	Confirmed
IT	Amazon Web Services, Inc.	Amazon Managed Services	IT Support Services for Cloud storage in AWS	Electronic	Australia, India, Ireland, USA	Confirmed
IT	Masergy	SIEM (Security Incident & Event Manager) {primary system event data}	IT SD-WAN (Network) & Managed SOC (Security Operation Centre) Services	Electronic	Philippines, UK, USA	Confirmed
IT	Microsoft	Microsoft Office 365	Cloud Microsoft Office suite of services	Electronic	Ireland	Confirmed
Global – Compliance, Operational Risk, Outsourcing and Vendor Management	ViClarity	ViClarity System that is hosted on AWS	eGRC system for the 2nd line monitoring of risks and controls in Compliance, Operational risk, Outsourcing and Vendor Management.	Electronic	Ireland	Confirmed
IT	Microsoft	Microsoft Azure	Cloud storage services for e-mail and network drives	Electronic	Canada, Ireland, Singapore	Confirmed
IO	ID-Pal Limited	ID-Pal	Identify Verification	Electronic	Ireland (hosted, support), Germany (support)	Confirmed
IO	Instabase, Inc.	Instabase	Natural Language Processing Tool for Machine Learning, Artificial Intelligence Capabilities and Data Analysis	Electronic	United States (support) , Ireland (hosted), India	Confirmed
IO/COM	World Check One, Refinitiv	WORLD-CHECK One	Compliance and Anti-Money Laundering Identification Services	Electronic	Primary data center Ireland, secondary location UK	Confirmed
CO	Deep Pool Financial Solutions Limited	KURE	Compliance and regulatory solution for AML, KYC, onboarding, offboarding, and regulatory reporting services.	Electronic	Ireland, Canada	Confirmed
CO	CSS, Compliance Solutions Strategies LLC	CSS Regulatory Reporting Platform	Efficient regulatory filings. (portfolio and investors of the fund at high level)	Electronic	Ireland, Netherlands	Confirmed
CO	Dominion Business Solutions Limited	n/a	Financial Statements Preparation	Electronic	Cayman Islands, Philippines	Confirmed
CO	Basiz Fund Service PVT Limited	n/a	Financial Statements Preparation	Electronic	India	Confirmed
CO	KPMG, Cayman Islands	n/a	Financial Statements Preparation	Electronic	Cayman Islands	Confirmed
CO	Fleming Financial Services	n/a	Financial Statements Preparation	Electronic	United States	Confirmed
CO	Doran Management Financial Services Ltd	n/a	Financial Statements Preparation	Electronic	Ireland	Confirmed
IT	Microsoft	Microsoft 365 for Business	Microsoft 365 for business suite of services	Electronic	Ireland	Pending

Intragroup

Legal Entity Name	Location	Status
MUFG Fund Services Limited	Bermuda	Confirmed
MUFG Fund Services (Bermuda) Limited	Bermuda	Confirmed
MUFG Fund Services (Cayman) Limited	Cayman	Confirmed
MUFG Alternative Fund Services (Cayman) Limited	Cayman	Confirmed
MUFG Alternative Fund Services (Ireland) Limited	Ireland	Confirmed
MUFG Jersey Management Company Limited	Jersey	Confirmed
MUFG Fund Services (Singapore) Pte Limited	Singapore	Confirmed
MUFG Fund Services (Halifax) Ltd	Halifax	Confirmed
MUFG Fund Services (Canada) Ltd	Canada	Confirmed
MUFG Fund Services (UK) Ltd	UK	Confirmed
MUFG Fund Services (Hong Kong) Ltd	Hong Kong	Confirmed
MUFG Fund Services (Halifax) Limited 2	Halifax	Confirmed
MUFG Fund Services (Cayman) Limited 2	Cayman	Confirmed
MUFG Fund Services Cyprus Limited	Cyprus	Confirmed
MUFG Fund Services (Australia) Pty Ltd	Australia	Pending
MUFG Investor Services (Malaysia) SDN BHD	Malaysia	Pending