Service Agreements

Sub-processor Notification to Data Controller

To support the delivery of our services, MUFG Investor Services (“MUFG”) may engage and use data processors (“Sub-Processors”).

MUFG is required by applicable data protection law and regulation to disclose the Sub-processors it engages where MUFG is acting as a data processor.

The below table contains a list of Sub-processors that MUFG uses to support the delivery of services (“List”). Depending on your geographic location and MUFG service agreement, not all of the Sub-processors may be applicable to you. If you require a tailored list of Sub-processors used in connection with MUFG services provided to you, please contact your Client Relationship Manager.

MUFG uses a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of Sub-processors that may or will have access or otherwise process your data.

MUFG reserves the right to remove, amend, replace, change or add Sub-processors (“Changes”) and will post updates to the List on this website notifying you by email or by some other means of such Changes. A data controller (“Controller”) may object in writing to the addition or replacement of Sub-processor(s) on the List, within 14 business days in advance of the “Proposed Effective Date” date (below) and such objection shall describe the Controller’s legitimate reason(s) for the objection. If the Controller does not object during such time period the Changes shall be deemed accepted. If the Controller does object, please note there is a risk that MUFG may no longer be able to continue to provide some or all of its services to the contract.

In order to stay informed you are encouraged to check this webpage frequently for updates. For any general privacy or specific data protection questions, please contact  your relevant MUFG Investor Services Client Services Manager.

Dept/OfficeVendor/Third Party NameSystems with Personal Identifiable Information Related to Clients/InvestorsServiceData FormatPhysical hosting and/or support centres
COHWM Financial Services(Mantra)Transfer Agency system support and maintenanceElectronicCanada, Cayman and Ireland support
IOSungard AS UK(Investran)Hosting Investran TA systemElectronicUK
ITExpertni Informacni Systemy, s.r.o.SharePointSharePoint SupportElectronicCzech Republic
ITOracle Financial Services Software IncFlexcubeOperational system support and maintenanceElectronicCanada
BNK / ITOracle Systems IncFlexcubeHosting, support and maintenance of financial systems.ElectronicIndia, USA Support Centres
ITBell Canada IncQ9 NetworksData Centre Hosting for File Servers and in–house ApplicationsElectronicCanada
SalesSalesForce.comSalesforceCustomer relationship management hosting and support vendorElectronicCanada
IOYardi Systems IncYardiTransfer Agency system support and maintenanceElectronicCanada, UAE (DR site), USA (Support access)
IOAnaplan IncAnaplanInvestment reportingElectronicIreland and the Netherlands Support from the USA
CO/IOJ2 Global IncEfaxElectronic fax servicesElectronicUSA
CO/IOeFront Financial Solutions Inc.eFrontClient ReportingElectronicUSA
CO/IOFIS Investment Systems LLCInvestranClient ReportingElectronicIreland (Cloud)
PMOSmartsheet IncSmartsheetProject lifecycle and Tracking toolElectronicUSA
ITATLASSIAN PLYJIRAChange Management toolElectronicAustralia, UK, USA
BermudaGuardian Data Solutions LtdN/AShredding ServicesPhysicalBermuda
BermudaCentral Filing LtdN/ADocument StoragePhysicalBermuda
BermudaBermuda Forwarders LtdN/ADocument StoragePhysicalBermuda
BermudaProServe Bermuda LtdN/AMail FrankingPhysicalBermuda
CaymanCay Shred LtdN/AShredding ServicesPhysicalCayman
CaymanFile Safe Ltd.N/ADocument StoragePhysicalCayman
DublinOasis GroupN/ADocument Storage HR OnlyPhysicalIreland
DublinIron Mountain formally Superior Storage Limited T/A Document and File StorageN/ADocument StoragePhysicalIreland
DublinShred-it Ireland /Stericycle plcN/AShredding ServicesPhysicalIreland
NYIron Mountain IncN/ADocument StoragePhysicalUSA
HalifaxIron Mountain Canada CorporationN/ADocument StoragePhysicalCanada
JerseyDBJ LimitedN/AShredding ServicesPhysicalJersey
SingaporeCrown Records ManagementN/ADocument StoragePhysicalSingapore
SingaporeShred-it Singapore Pte LtdN/AShredding ServicesPhysicalSingapore
TorontoIron Mountain Canada CorporationN/ADocument Storage & Shredding ServicesPhysicalCanada
LondonRestore plcN/AShredding ServicesPhysicalUK
MLRO; TrusteeAppian Software Switzerland Ltd.Trustee WorkflowTrustee operating system, MLRO operating systemElectronicHosting: Ireland
MLRO; TrusteeVuram Inc.MLRO WorkflowImplementation partner for Appian Software Switzerland Ltd.ElectronicSupport: India/Canada
ITAmazon Web Services, Inc.AWSCloud storage services for corporate applicationsElectronicIreland
ITAmazon Web Services, Inc.Amazon Managed ServicesIT Support Services for Cloud storage in AWSElectronicAustralia, India, Ireland, USA
ITMasergySIEM (Security Incident & Event Manager) {primary system event data}IT SD-WAN (Network) & Managed SOC (Security Operation Centre) ServicesElectronicPhilippines, UK, USA
ITMicrosoftMicrosoft Office 365Cloud Microsoft Office suite of servicesElectronicIreland
Global – Compliance, Operational Risk, Outsourcing and Vendor ManagementViClarityViClarity System that is hosted on AWSeGRC system for the 2nd line monitoring of risks and controls in Compliance, Operational risk, Outsourcing and Vendor Management.ElectronicIreland
ITMicrosoftMicrosoft AzureCloud storage services for e-mail and network drivesElectronicCanada, Ireland, Singapore
IOInstabase, Inc.InstabaseNatural Language Processing Tool for Machine Learning, Artificial Intelligence Capabilities and Data AnalysisElectronicUnited States (support) , Ireland (hosted), India
IO/COMWorld Check One, RefinitivWORLD-CHECK OneCompliance and Anti-Money Laundering Identification ServicesElectronicPrimary data center Ireland, secondary location UK
CODeep Pool Financial Solutions LimitedKURECompliance and regulatory solution for AML, KYC, onboarding, offboarding, and regulatory reporting services.ElectronicIreland, Canada 
COCSS, Compliance Solutions Strategies LLCCSS Regulatory Reporting PlatformEfficient regulatory filings. (portfolio and investors of the fund at high level)ElectronicIreland, Netherlands 
CODominion Business Solutions Limitedn/aFinancial Statements PreparationElectronicCayman Islands, Philippines
COBasiz Fund Service PVT Limitedn/aFinancial Statements PreparationElectronicIndia
COKPMG, Cayman Islandsn/aFinancial Statements PreparationElectronicCayman Islands
COFleming Financial Servicesn/aFinancial Statements PreparationElectronicUnited States
CODoran Management Financial Services Ltd/DM Financial PTE Limitedn/aFinancial Statements PreparationElectronicIreland/Singapore
ITMicrosoftMicrosoft 365 for BusinessMicrosoft 365 for business suite of servicesElectronicIreland

Intragroup

Legal Entity NameLocation
MUFG Fund Services LimitedBermuda
MUFG Fund Services (Bermuda) LimitedBermuda
MUFG Fund Services (Cayman) LimitedCayman
MUFG Alternative Fund Services (Cayman) LimitedCayman
MUFG Alternative Fund Services (Ireland) LimitedIreland
MUFG Jersey Management Company LimitedJersey
MUFG Fund Services (Singapore) Pte LimitedSingapore
MUFG Fund Services (Canada) LtdCanada
MUFG Fund Services (UK) LtdUK
MUFG Fund Services (Hong Kong) LtdHong Kong
MUFG Fund Services (Cayman) Limited 2Cayman
MUFG Fund Services Cyprus LimitedCyprus
MUFG Fund Services (Australia) Pty LtdAustralia
MUFG Investor Services (Malaysia) SDN BHDMalaysia