Service Agreements

Sub-processor Notification to Data Controller

To support the delivery of our services, MUFG Investor Services (“MUFG”) may engage and use data processors (“Sub-Processors”).

MUFG is required by applicable data protection law and regulation to disclose the Sub-processors it engages where MUFG is acting as a data processor.

The below table contains a list of Sub-processors that MUFG uses to support the delivery of services (“List”). Depending on your geographic location and MUFG service agreement, not all of the Sub-processors may be applicable to you. If you require a tailored list of Sub-processors used in connection with MUFG services provided to you, please contact your Client Relationship Manager.

MUFG uses a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of Sub-processors that may or will have access or otherwise process your data.

MUFG reserves the right to remove, amend, replace, change or add Sub-processors (“Changes”) and will post updates to the List on this website notifying you by email or by some other means of such Changes. A data controller (“Controller”) may object in writing to the addition or replacement of Sub-processor(s) on the List, within 14 business days in advance of the “Proposed Effective Date” date (below) and such objection shall describe the Controller’s legitimate reason(s) for the objection. If the Controller does not object during such time period the Changes shall be deemed accepted. If the Controller does object, please note there is a risk that MUFG may no longer be able to continue to provide some or all of its services to the contract.

In order to stay informed you are encouraged to check this webpage frequently for updates. For any general privacy or specific data protection questions, please contact  your relevant MUFG Investor Services Client Services Manager.

Dept/Office	Vendor/Third Party Name	Systems with Personal Identifiable Information Related to Clients/Investors	Service	Data Format	Physical hosting and/or support centres
IT	Amazon Web Services, Inc.	AWS	Cloud storage services for corporate applications	Electronic	Ireland
IO	Anaplan Inc	Anaplan	Investment reporting	Electronic	Ireland and the Netherlands Support from the USA
MLRO; Trustee	Appian Software Switzerland Ltd.	Trustee Workflow	Trustee operating system, MLRO operating system	Electronic	Ireland
IT	ATLASSIAN PLY	JIRA	Change Management Tool	Electronic	Australia, UK, USA
CO	Basiz Fund Service PVT Limited	N/A not a system but a third party provider	Financial Statements Preparation	Electronic	India
Facilities Bermuda	Bermuda Forwarders Ltd	N/A not a system but a third party provider	Document Storage	Physical	Bermuda
Facilities Cayman	Cay Shred Ltd	N/A not a system but a third party provider	Shredding Services	Physical	Cayman
Facilities Bermuda	Central Filing Ltd	N/A not a system but a third party provider	Document Storage	Physical	Bermuda
Facilities Singapore	Crown Records Management	N/A not a system but a third party provider	Document Storage	Physical	Singapore
CO	CSS, Compliance Solutions Strategies LLC	CSS Regulatory Reporting Platform	Efficient regulatory filings (portfolio and investors of the fund at high level)	Electronic	Ireland, Netherlands
Facilities Jersey	DBJ Limited	N/A not a system but a third party provider	Shredding Services	Physical	Jersey
CO	Dominion Business Solutions Limited	N/A not a system but a third party provider	Financial Statements Preparation	Electronic	Cayman Islands, Philippines
CO	Doran Management Financial Services Ltd/DM Financial PTE Limited	N/A not a system but a third party provider	Financial Statements Preparation	Electronic	Ireland/Singapore
IT	Expertni Informacni Systemy, s.r.o.	SharePoint	SharePoint Support	Electronic	Czech Republic
Facilities Cayman	File Safe Ltd.	N/A not a system but a third party provider	Document Storage	Physical	Cayman
CO	FIS Investment Systems LLC	Mantra	Transfer Agency system support and maintenance	Electronic	Canada, Cayman, and Ireland
CO	FIS Investment Systems LLC	KURE	Compliance and regulatory solution for AML, KYC, onboarding, offboarding, and regulatory reporting services	Electronic	Ireland, Canada
CO/IO	FIS Investment Systems LLC	Investran	Client Reporting	Electronic	Ireland
CO	Fleming Financial Services	N/A not a system but a third party provider	Financial Statements Preparation	Electronic	USA
Facilities Bermuda	Guardian Data Solutions Ltd	N/A not a system but a third party provider	Shredding Services	Physical	Bermuda
Facilities Halifax	Iron Mountain Canada Corporation	N/A not a system but a third party provider	Document Storage	Physical	Canada
Facilities Toronto	Iron Mountain Canada Corporation	N/A not a system but a third party provider	Document Storage & Shredding Services	Physical	Canada
Facilities Dublin	Iron Mountain formally Superior Storage Limited T/A Document and File Storage	N/A not a system but a third party provider	Document Storage	Physical	Ireland
Facilities NY	Iron Mountain Inc	N/A not a system but a third party provider	Document Storage	Physical	USA
CO/IO	J2 Global Inc	eFax	Electronic fax services	Electronic	USA
CO	KPMG, Cayman Islands	N/A not a system but a third party provider	Financial Statements Preparation	Electronic	Cayman
IT	Masergy	SIEM (Security Incident & Event Manager) {primary system event data}	IT SD-WAN (Network) & Managed SOC (Security Operation Centre) Services	Electronic	Philippines, UK, USA
IT	Microsoft	Microsoft Office 365	Cloud Microsoft Office suite of services including CoPilot	Electronic	Ireland
IT	Microsoft	Microsoft Azure	Cloud storage services for e-mail and network drives	Electronic	Canada, Ireland, Singapore
Facilities Dublin	Oasis Group	N/A not a system but a third party provider	Document Storage HR Only	Physical	Ireland
IT	Oracle Financial Services Software Inc	Flexcube	Operational system support and maintenance	Electronic	Canada
BNK/IT	Oracle Systems Inc	Flexcube	Hosting, support and maintenance of financial systems	Electronic	India, USA Support Centres
Facilities London	Restore plc	N/A not a system but a third party provider	Shredding Services	Physical	UK
Sales	SalesForce.com	Salesforce	Customer relationship management hosting and support vendor	Electronic	Canada
Facilities Dublin	Shred-it Ireland/Stericycle plc	N/A not a system but a third party provider	Shredding Services	Physical	Ireland
Facilities Singapore	Shred-it Singapore Pte Ltd	N/A not a system but a third party provider	Shredding Services	Physical	Singapore
PMO/TPM	Smartsheet Inc	Smartsheet	Project lifecycle and tracking tool for vendor deals	Electronic	USA
Global – Compliance, Operational Risk, Outsourcing and Vendor Management	ViClarity	ViClarity System	eGRC system for the 2nd line monitoring of risks and controls in Compliance, Operational Risk, Outsourcing and Vendor Management hosted on AWS	Electronic	Ireland
CO/IO	Vuram Inc.	MLRO Workflow & AppEazy	Implementation partner for Appian Software Switzerland Ltd. and license provision for AppEazy	Electronic	Support: India/Canada
COM/IO	World Check One, Refinitiv	World-Check One	Compliance and Anti-Money Laundering Identification Services	Electronic	Primary data centre Ireland, secondary location UK
IO	Yardi Systems Inc	Yardi	Transfer Agency system support and maintenance	Electronic	Canada, UAE (DR site), USA (Support access)

Intragroup

Legal Entity Name	Location
MUFG Fund Services Limited	Bermuda
MUFG Fund Services (Bermuda) Limited	Bermuda
MUFG Fund Services (Cayman) Limited	Cayman
MUFG Alternative Fund Services (Cayman) Limited	Cayman
MUFG Alternative Fund Services (Ireland) Limited	Ireland
MUFG Fund Services (Singapore) Pte Limited	Singapore
MUFG Fund Services (Canada) Ltd	Canada
MUFG Fund Services (UK) Ltd	UK
MUFG Fund Services (Hong Kong) Ltd	Hong Kong
MUFG Fund Services Cyprus Limited	Cyprus
MUFG Fund Services (Australia) Pty Ltd	Australia
MUFG Investor Services (Malaysia) SDN BHD	Malaysia
Banking Data Protection Notice