Service Agreements

 

Sub-processor Notification to Data Controller

To support the delivery of our services, MUFG Investor Services (“MUFG”) may engage and use data processors (“Sub-Processors”).

MUFG is required by applicable data protection law and regulation to disclose the Sub-processors it engages where MUFG is acting as a data processor.

The below table contains a list of Sub-processors that MUFG uses to support the delivery of services (“List”). Depending on your geographic location and MUFG service agreement, not all of the Sub-processors may be applicable to you. If you require a tailored list of Sub-processors used in connection with MUFG services provided to you, please contact your Client Relationship Manager.

MUFG uses a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of Sub-processors that may or will have access or otherwise process your data.

MUFG reserves the right to remove, amend, replace, change or add Sub-processors (“Changes”) and will post updates to the List on this website notifying you by email or by some other means of such Changes. A data controller (“Controller”) may object in writing to the addition or replacement of Sub-processor(s) on the List, within 14 business days in advance of the “Proposed Effective Date” date (below) and such objection shall describe the Controller’s legitimate reason(s) for the objection. If the Controller does not object during such time period the Changes shall be deemed accepted. If the Controller does object, please note there is a risk that MUFG may no longer be able to continue to provide some or all of its services to the contract.

In order to stay informed you are encouraged to check this webpage frequently for updates. For any general privacy or specific data protection questions, please contact  your relevant MUFG Investor Services Client Services Manager.

Dept/Office Vendor/Third Party Name Systems with Personal Identifiable Information Related to Clients/Investors Service Data Format Physical hosting and/or support centres
IT Amazon Web Services, Inc. AWS Cloud storage services for corporate applications and AI model hosting and output generation services Electronic Cloud storage services for corporate applications: Ireland, GermanyAI model hosting and output generation services: various EU countries, USA
IO Anaplan Inc Anaplan Investment reporting Electronic Ireland and the Netherlands Support from the USA
Investor/LP Onboarding & Servicing, MLRO, Trustee Appian Software Switzerland Ltd. MLRO, Trustee, AML, CDD, Investor Servicing, Payments Workflow MLRO, Trustee, Transfer Agency, Fund Accounting, Payments, Middle Office Electronic Ireland
IT ATLASSIAN PLY JIRA Change Management Tool Electronic Australia, UK, USA
CO Basiz Fund Service PVT Limited N/A not a system but a third party provider Financial Statements Preparation Electronic India
Facilities Cayman Cay Shred Ltd N/A not a system but a third party provider Shredding Services Physical Cayman
Facilities Bermuda Central Filing Ltd N/A not a system but a third party provider Document Storage Physical Bermuda
Facilities Singapore Crown Records Management N/A not a system but a third party provider Document Storage Physical Singapore
CO CSS, Compliance Solutions Strategies LLC CSS Regulatory Reporting Platform Efficient regulatory filings (portfolio and investors of the fund at high level) Electronic Ireland, Netherlands
IT Databricks, Inc. Databricks Data Intelligence Platform Electronic IrelandSupport from the UK, USA, and The Netherlands
Facilities Jersey DBJ Limited N/A not a system but a third party provider Shredding Services Physical Jersey
Various DocuSign, Inc. DocuSign Electronic Signature Solution Electronic United States, Canada, Germany, France, Netherlands, Ireland, Australia, and Japan
CO Doran Management Financial Services Ltd/DM Financial PTE Limited N/A not a system but a third party provider Financial Statements Preparation Electronic Ireland/Singapore
Facilities Cayman File Safe Ltd. N/A not a system but a third party provider Document Storage Physical Cayman
CO FIS Investment Systems LLC Mantra Transfer Agency system support and maintenance Electronic Canada, Cayman, and Ireland
CO/IO FIS Investment Systems LLC Investran Client Reporting Electronic Ireland
Facilities Halifax Iron Mountain Canada Corporation N/A not a system but a third party provider Document Storage Physical Canada
Facilities Toronto Iron Mountain Canada Corporation N/A not a system but a third party provider Document Storage & Shredding Services Physical Canada
Facilities Dublin Iron Mountain formally Superior Storage Limited T/A Document and File Storage N/A not a system but a third party provider Document Storage Physical Ireland
Facilities NY Iron Mountain Inc N/A not a system but a third party provider Document Storage Physical USA
CO/IO J2 Global Inc eFax Electronic fax services Electronic USA
CO KPMG, Cayman Islands N/A not a system but a third party provider Financial Statements Preparation Electronic Cayman
IT Masergy SIEM (Security Incident & Event Manager) {primary system event data} IT SD-WAN (Network) & Managed SOC (Security Operation Centre) Services Electronic Philippines, UK, USA
IT Microsoft Microsoft Office 365 Cloud Microsoft Office suite of services including SharePoint & CoPilot Electronic Ireland
IT Microsoft Microsoft Azure Cloud storage services for e-mail and network drives and AI model hosting and output generation services Electronic Canada, Ireland, Singapore
Facilities Dublin Oasis Group N/A not a system but a third party provider Document Storage HR Only Physical Ireland
BNK/IT Oracle Financial Services Software Inc/Oracle Caribbean, Inc. Flexcube Operational system support and maintenance Electronic Ireland, USA, and India Support Centres
Facilities London Restore plc N/A not a system but a third party provider Shredding Services Physical UK
Sales SalesForce.com Salesforce Customer relationship management hosting and support vendor Electronic Canada
Facilities Dublin Shred-it Ireland/Stericycle plc N/A not a system but a third party provider Shredding Services Physical Ireland
Facilities Singapore Shred-it Singapore Pte Ltd N/A not a system but a third party provider Shredding Services Physical Singapore
PMO/TPM Smartsheet Inc Smartsheet Project lifecycle and tracking tool Electronic USA
CO/IO Vuram Inc. MLRO Workflow & AppEazy Implementation partner for Appian Software Switzerland Ltd. and license provision for AppEazy Electronic Support: India/Canada
COM/IO World Check One, Refinitiv World-Check One Compliance and Anti-Money Laundering Identification Services Electronic Primary data centre Ireland, secondary location UK
IO Yardi Systems Inc Yardi Transfer Agency system support and maintenance Electronic Canada, UAE (DR site), USA (Support access)

Intragroup

Legal Entity Name Location
MUFG Fund Services (Cayman) Limited Cayman
MUFG Alternative Fund Services (Cayman) Limited Cayman
MUFG Alternative Fund Services (Ireland) Limited Ireland
MUFG Fund Services (Singapore) Pte Limited Singapore
MUFG Fund Services (Canada) Ltd Canada
MUFG Fund Services (UK) Ltd UK
MUFG Fund Services (Hong Kong) Ltd Hong Kong
MUFG Fund Services Cyprus Limited Cyprus
MUFG Fund Services (Australia) Pty Ltd Australia
MUFG Investor Services (Malaysia) SDN BHD Malaysia

 

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