Sub-processor Notification to Data Controller
To support the delivery of our services, MUFG Investor Services (“MUFG”) may engage and use data processors (“Sub-Processors”).
MUFG is required by applicable data protection law and regulation to disclose the Sub-processors it engages where MUFG is acting as a data processor.
The below table contains a list of Sub-processors that MUFG uses to support the delivery of services (“List”). Depending on your geographic location and MUFG service agreement, not all of the Sub-processors may be applicable to you. If you require a tailored list of Sub-processors used in connection with MUFG services provided to you, please contact your Client Relationship Manager.
MUFG uses a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of Sub-processors that may or will have access or otherwise process your data.
MUFG reserves the right to remove, amend, replace, change or add Sub-processors (“Changes”) and will post updates to the List on this website notifying you by email or by some other means of such Changes. A data controller (“Controller”) may object in writing to the addition or replacement of Sub-processor(s) on the List, within 14 business days in advance of the “Proposed Effective Date” date (below) and such objection shall describe the Controller’s legitimate reason(s) for the objection. If the Controller does not object during such time period the Changes shall be deemed accepted. If the Controller does object, please note there is a risk that MUFG may no longer be able to continue to provide some or all of its services to the contract.
In order to stay informed you are encouraged to check this webpage frequently for updates. For any general privacy or specific data protection questions, please contact your relevant MUFG Investor Services Client Services Manager.
Dept/Office
Vendor/Third Party Name
Systems with Personal Identifiable Information Related to Clients/Investors
Service
Data Format
Physical hosting and/or support centres
IT
Amazon Web Services, Inc.
AWS
Cloud storage services for corporate applications and AI model hosting and output generation services
Electronic
Cloud storage services for corporate applications: Ireland, GermanyAI model hosting and output generation services: various EU countries, USA
IO
Anaplan Inc
Anaplan
Investment reporting
Electronic
Ireland and the Netherlands Support from the USA
Investor/LP Onboarding & Servicing, MLRO, Trustee
Appian Software Switzerland Ltd.
MLRO, Trustee, AML, CDD, Investor Servicing, Payments Workflow
MLRO, Trustee, Transfer Agency, Fund Accounting, Payments, Middle Office
Electronic
Ireland
IT
ATLASSIAN PLY
JIRA
Change Management Tool
Electronic
Australia, UK, USA
CO
Basiz Fund Service PVT Limited
N/A not a system but a third party provider
Financial Statements Preparation
Electronic
India
Facilities Cayman
Cay Shred Ltd
N/A not a system but a third party provider
Shredding Services
Physical
Cayman
Facilities Bermuda
Central Filing Ltd
N/A not a system but a third party provider
Document Storage
Physical
Bermuda
Facilities Singapore
Crown Records Management
N/A not a system but a third party provider
Document Storage
Physical
Singapore
CO
CSS, Compliance Solutions Strategies LLC
CSS Regulatory Reporting Platform
Efficient regulatory filings (portfolio and investors of the fund at high level)
Electronic
Ireland, Netherlands
IT
Databricks, Inc.
Databricks
Data Intelligence Platform
Electronic
IrelandSupport from the UK, USA, and The Netherlands
Facilities Jersey
DBJ Limited
N/A not a system but a third party provider
Shredding Services
Physical
Jersey
Various
DocuSign, Inc.
DocuSign
Electronic Signature Solution
Electronic
United States, Canada, Germany, France, Netherlands, Ireland, Australia, and Japan
CO
Doran Management Financial Services Ltd/DM Financial PTE Limited
N/A not a system but a third party provider
Financial Statements Preparation
Electronic
Ireland/Singapore
Facilities Cayman
File Safe Ltd.
N/A not a system but a third party provider
Document Storage
Physical
Cayman
CO
FIS Investment Systems LLC
Mantra
Transfer Agency system support and maintenance
Electronic
Canada, Cayman, and Ireland
CO/IO
FIS Investment Systems LLC
Investran
Client Reporting
Electronic
Ireland
Facilities Halifax
Iron Mountain Canada Corporation
N/A not a system but a third party provider
Document Storage
Physical
Canada
Facilities Toronto
Iron Mountain Canada Corporation
N/A not a system but a third party provider
Document Storage & Shredding Services
Physical
Canada
Facilities Dublin
Iron Mountain formally Superior Storage Limited T/A Document and File Storage
N/A not a system but a third party provider
Document Storage
Physical
Ireland
Facilities NY
Iron Mountain Inc
N/A not a system but a third party provider
Document Storage
Physical
USA
CO/IO
J2 Global Inc
eFax
Electronic fax services
Electronic
USA
CO
KPMG, Cayman Islands
N/A not a system but a third party provider
Financial Statements Preparation
Electronic
Cayman
IT
Masergy
SIEM (Security Incident & Event Manager) {primary system event data}
IT SD-WAN (Network) & Managed SOC (Security Operation Centre) Services
Electronic
Philippines, UK, USA
IT
Microsoft
Microsoft Office 365
Cloud Microsoft Office suite of services including SharePoint & CoPilot
Electronic
Ireland
IT
Microsoft
Microsoft Azure
Cloud storage services for e-mail and network drives and AI model hosting and output generation services
Electronic
Canada, Ireland, Singapore
Facilities Dublin
Oasis Group
N/A not a system but a third party provider
Document Storage HR Only
Physical
Ireland
BNK/IT
Oracle Financial Services Software Inc/Oracle Caribbean, Inc.
Flexcube
Operational system support and maintenance
Electronic
Ireland, USA, and India Support Centres
Facilities London
Restore plc
N/A not a system but a third party provider
Shredding Services
Physical
UK
Sales
SalesForce.com
Salesforce
Customer relationship management hosting and support vendor
Electronic
Canada
Facilities Dublin
Shred-it Ireland/Stericycle plc
N/A not a system but a third party provider
Shredding Services
Physical
Ireland
Facilities Singapore
Shred-it Singapore Pte Ltd
N/A not a system but a third party provider
Shredding Services
Physical
Singapore
PMO/TPM
Smartsheet Inc
Smartsheet
Project lifecycle and tracking tool
Electronic
USA
CO/IO
Vuram Inc.
MLRO Workflow & AppEazy
Implementation partner for Appian Software Switzerland Ltd. and license provision for AppEazy
Electronic
Support: India/Canada
COM/IO
World Check One, Refinitiv
World-Check One
Compliance and Anti-Money Laundering Identification Services
Electronic
Primary data centre Ireland, secondary location UK
IO
Yardi Systems Inc
Yardi
Transfer Agency system support and maintenance
Electronic
Canada, UAE (DR site), USA (Support access)
Intragroup
| Legal Entity Name | Location |
|---|---|
| MUFG Fund Services (Cayman) Limited | Cayman |
| MUFG Alternative Fund Services (Cayman) Limited | Cayman |
| MUFG Alternative Fund Services (Ireland) Limited | Ireland |
| MUFG Fund Services (Singapore) Pte Limited | Singapore |
| MUFG Fund Services (Canada) Ltd | Canada |
| MUFG Fund Services (UK) Ltd | UK |
| MUFG Fund Services (Hong Kong) Ltd | Hong Kong |
| MUFG Fund Services Cyprus Limited | Cyprus |
| MUFG Fund Services (Australia) Pty Ltd | Australia |
| MUFG Investor Services (Malaysia) SDN BHD | Malaysia |