Service Agreements

Service Agreements

Sub-processor Notification to Data Controller

To support the delivery of our services, MUFG Investor Services (“MUFG”) may engage and use data processors (“Sub-Processors”).

MUFG is required by applicable data protection law and regulation to disclose the Sub-processors it engages where MUFG is acting as a data processor.

The below table contains a list of Sub-processors that MUFG uses to support the delivery of services (“List”). Depending on your geographic location and MUFG service agreement, not all of the Sub-processors may be applicable to you. If you require a tailored list of Sub-processors used in connection with MUFG services provided to you, please contact your Client Relationship Manager.

MUFG uses a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of Sub-processors that may or will have access or otherwise process your data.

MUFG reserves the right to remove, amend, replace, change or add Sub-processors (“Changes”) and will post updates to the List on this website notifying you by email or by some other means of such Changes. A data controller (“Controller”) may object in writing to the addition or replacement of Sub-processor(s) on the List, within 14 business days in advance of the “Proposed Effective Date” date (below) and such objection shall describe the Controller’s legitimate reason(s) for the objection. If the Controller does not object during such time period the Changes shall be deemed accepted. If the Controller does object, please note there is a risk that MUFG may no longer be able to continue to provide some or all of its services to the contract.

In order to stay informed you are encouraged to check this webpage frequently for updates. For any general privacy or specific data protection questions, please contact  your relevant MUFG Investor Services Client Services Manager.

Dept/OfficeVendor/Third Party NameSystems with Personal Identifiable Information Related to Clients/InvestorsServiceData FormatPhysical hosting and/or support centresStatus
COHWM Financial Services(Mantra)Transfer Agency system support and maintenanceElectronicCanada, Cayman and Ireland supportConfirmed
IOSungard AS UK(Investran)Hosting Investran TA systemElectronicUKConfirmed
ITExpertni Informacni Systemy, s.r.o.SharePointSharePoint SupportElectronicCzech RepublicConfirmed
ITOracle Financial Services Software IncFlexcubeOperational system support and maintenanceElectronicCanadaConfirmed
BNK / ITOracle Systems IncFlexcubeHosting, support and maintenance of financial systems.ElectronicIndia, USA Support CentresConfirmed
ITBell Canada IncQ9 NetworksData Centre Hosting for File Servers and in–house ApplicationsElectronicCanadaConfirmed
SalesSalesForce.comSalesforceCustomer relationship management hosting and support vendorElectronicCanadaConfirmed
IOYardi Systems IncYardiTransfer Agency system support and maintenanceElectronicCanada, UAE (DR site), USA (Support access)Confirmed
IOAnaplan IncAnaplanInvestment reportingElectronicIreland and the Netherlands Support from the USAConfirmed
CO/IOJ2 Global IncEfaxElectronic fax servicesElectronicUSAConfirmed
CO/IOeFront Financial Solutions Inc.eFrontClient ReportingElectronicUSAConfirmed
CO/IOFIS Investment Systems LLCInvestranClient ReportingElectronicUKConfirmed
PMOSmartsheet IncSmartsheetProject lifecycle and Tracking toolElectronicUSAConfirmed
ITATLASSIAN PLYJIRAChange Management toolElectronicAustralia, UK, USAConfirmed
BermudaGuardian Data Solutions LtdN/AShredding ServicesPhysicalBermudaConfirmed
BermudaCentral Filing LtdN/ADocument StoragePhysicalBermudaConfirmed
BermudaBermuda Forwarders LtdN/ADocument StoragePhysicalBermudaConfirmed
BermudaProServe Bermuda LtdN/AMail FrankingPhysicalBermudaConfirmed
CaymanCay Shred LtdN/AShredding ServicesPhysicalCaymanConfirmed
CaymanFile Safe Ltd.N/ADocument StoragePhysicalCaymanConfirmed
DublinOasis GroupN/ADocument Storage HR OnlyPhysicalIrelandConfirmed
DublinIron Mountain formally Superior Storage Limited T/A Document and File StorageN/ADocument StoragePhysicalIrelandConfirmed
DublinShred-it Ireland /Stericycle plcN/AShredding ServicesPhysicalIrelandConfirmed
NYIron Mountain IncN/ADocument StoragePhysicalUSAConfirmed
HalifaxIron Mountain Canada CorporationN/ADocument StoragePhysicalCanadaConfirmed
JerseyDBJ LimitedN/AShredding ServicesPhysicalJerseyConfirmed
SingaporeCrown Records ManagementN/ADocument StoragePhysicalSingaporeConfirmed
SingaporeShred-it Singapore Pte LtdN/AShredding ServicesPhysicalSingaporeConfirmed
TorontoIron Mountain Canada CorporationN/ADocument Storage & Shredding ServicesPhysicalCanadaConfirmed
LondonRestore plcN/AShredding ServicesPhysicalUKConfirmed
MLRO; TrusteeAppian Software Switzerland Ltd.Trustee WorkflowTrustee operating system, MLRO operating systemElectronicHosting: IrelandConfirmed
MLRO; TrusteeVuram Inc.MLRO WorkflowImplementation partner for Appian Software Switzerland Ltd.ElectronicSupport: India/CanadaConfirmed
ITAmazon Web Services, Inc.AWSCloud storage services for corporate applicationsElectronicIrelandConfirmed
ITAmazon Web Services, Inc.Amazon Managed ServicesIT Support Services for Cloud storage in AWSElectronicAustralia, India, Ireland, USAConfirmed
ITMasergySIEM (Security Incident & Event Manager) {primary system event data}IT SD-WAN (Network) & Managed SOC (Security Operation Centre) ServicesElectronicPhilippines, UK, USAConfirmed
ITMicrosoftMicrosoft Office 365Cloud Microsoft Office suite of servicesElectronicIrelandConfirmed
Global – Compliance, Operational Risk, Outsourcing and Vendor ManagementViClarityViClarity System that is hosted on AWSeGRC system for the 2nd line monitoring of risks and controls in Compliance, Operational risk, Outsourcing and Vendor Management.ElectronicIrelandConfirmed
ITMicrosoftMicrosoft AzureCloud storage services for e-mail and network drivesElectronicCanada, Ireland, SingaporeConfirmed
IOID-Pal LimitedID-PalIdentify VerificationElectronicIreland (hosted, support), Germany (support)Confirmed
IOInstabase, Inc.InstabaseNatural Language Processing Tool for Machine Learning, Artificial Intelligence Capabilities and Data AnalysisElectronicUnited States (support) , Ireland (hosted), IndiaConfirmed
IO/COMWorld Check One, RefinitivWORLD-CHECK OneCompliance and Anti-Money Laundering Identification ServicesElectronicPrimary data center Ireland, secondary location UKConfirmed
CODeep Pool Financial Solutions LimitedKURECompliance and regulatory solution for AML, KYC, onboarding, offboarding, and regulatory reporting services.ElectronicIreland, Canada Confirmed
COCSS, Compliance Solutions Strategies LLCCSS Regulatory Reporting PlatformEfficient regulatory filings. (portfolio and investors of the fund at high level)ElectronicIreland, Netherlands Confirmed
CODominion Business Solutions Limitedn/aFinancial Statements PreparationElectronicCayman Islands, PhilippinesConfirmed
COBasiz Fund Service PVT Limitedn/aFinancial Statements PreparationElectronicIndiaConfirmed
COKPMG, Cayman Islandsn/aFinancial Statements PreparationElectronicCayman IslandsConfirmed
COFleming Financial Servicesn/aFinancial Statements PreparationElectronicUnited StatesConfirmed
CODoran Management Financial Services Ltdn/aFinancial Statements PreparationElectronicIrelandConfirmed
ITMicrosoftMicrosoft 365 for BusinessMicrosoft 365 for business suite of servicesElectronicIrelandPending


Legal Entity NameLocationStatus
MUFG Fund Services LimitedBermudaConfirmed
MUFG Fund Services (Bermuda) LimitedBermudaConfirmed
MUFG Fund Services (Cayman) LimitedCaymanConfirmed
MUFG Alternative Fund Services (Cayman) LimitedCaymanConfirmed
MUFG Alternative Fund Services (Ireland) LimitedIrelandConfirmed
MUFG Jersey Management Company LimitedJerseyConfirmed
MUFG Fund Services (Singapore) Pte LimitedSingaporeConfirmed
MUFG Fund Services (Halifax) LtdHalifaxConfirmed
MUFG Fund Services (Canada) LtdCanadaConfirmed
MUFG Fund Services (UK) LtdUKConfirmed
MUFG Fund Services (Hong Kong) LtdHong KongConfirmed
MUFG Fund Services (Halifax) Limited 2HalifaxConfirmed
MUFG Fund Services (Cayman) Limited 2CaymanConfirmed
MUFG Fund Services Cyprus LimitedCyprusConfirmed
MUFG Fund Services (Australia) Pty LtdAustraliaPending
MUFG Investor Services (Malaysia) SDN BHDMalaysiaPending