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Client Story

No More
Heavy Lifting

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4 min read

Business Process Outsourcing

Client Need:

  • Shadow books and records
  • Daily NAV calculations
  • No additional hires

MUFG Investor Services Expertise:

  • Integrated accounting software
  • Dedicated onsite resource
  • Local regulatory knowledge

Better Outcome:

A streamlined shadow ledger system and immediate staffing solution for daily T+1 NAV calculations that integrates into client’s existing technology.

The Brief

A $70B+ alternative asset manager needed a separate accounting system to verify all transactions, book them, and enter them into its daily T+1 NAV calculations with seamless reconciliations to its administrator. However, internal development would have been too complex and cumbersome to resource, given the client’s scale and diverse investment portfolio spanning 120 hedge funds and private equity fund of funds. The solution needed to be scalable, cost-effective, and tech-friendly—all without hiring additional talent or increasing operational costs.

The Engagement

Senior MUFG Investor Services practitioners spent one year onsite, understanding the pace of the client environment, and mapping all existing operational processes and technology to determine the best resource solution that would meet the requirements.

  • Scope: One-year implementation, built alongside the client across two time zones (AST and EST);
  • Team: Six-member specialized task force;
  • Technology: MUFG Circle platform (front-, middle-, and back-office support around the clock on all strategies), integrated with the client’s technology and infrastructure;
  • Enhancements: Automated trade status updates and front-office issue escalation.

The Solution

A fully integrated operations team, working cohesively between client platforms and MUFG’s Circle accounting software, delivered calculations for daily NAVs, FX hedging positions, and fund distributions—all without the client needing to source any talent or adopt any new technology.

The Outcome

A full shadow books and records system, including investor allocations and fees, was deployed, enabling the seamless reconciliation of all daily cash, investment positions, and trading activities to the client’s administrator on a T+1 basis. It also incorporated automated trade status updates and troubleshooting workflows, as well as automated confirmations back to the client.

The client achieved:

  • 18% cost reduction on headcount
  • 30% faster reconciliations
  • 12,480 hours saved

Additional benefits:

  • FX hedging cost analysis
  • Fund distribution calculation
  • Liquidation support
  • Payment processing
  • Cash flow management
  • Integrated solutions for new business growth

“The more complex a fund’s investments, the more managers want to ensure agility and accuracy when valuing them. By working together to improve their accounting processes, we get them back to focusing on their strategy and investor satisfaction.”

Colin Power Executive Director, Business Process Outsourcing, MUFG Investor Services

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