Generated by All in One SEO Pro v5.0.1.1, this is an llms-full.txt file, used by LLMs to index the site. # MUFG Investor Services - Global Fund Administration & Asset Servicing MUFG Investor Services provides global fund administration, custody, banking, regulatory, and financing solutions for alternative asset managers and institutional investors. Backed by Mitsubishi UFJ Financial Group (MUFG), one of the world's largest financial institutions. ## Posts ### [Inside Asia’s Evolving Hedge Fund Landscape](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) **Published:** September 2, 2026 **Author:** Jenny Redlin **Excerpt:** Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. **Content:** Join Dylon Tao, Managing Director, Business Development at MUFG Investor Services, and Anna Klavins, Partner and Chief Operating Officer at HS Group, as they discuss the redefined hedge fund landscape across Asia and shifting allocator interests. The conversation explores the increasing role of family offices, heightened demand for hedged and systematic strategies, and how managers are adapting to changing investor expectations across Asia’s alternatives market. Listen to the full episode. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast --- ### [Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) **Published:** June 19, 2026 **Author:** Jenny Redlin **Content:** Fi Dinh, Head of Fund Finance APAC at MUFG Investor Services, was presented with the Trailblazer award at the 2026 [Markets Media Women in Finance Asia Awards](https://www.marketsmedia.com/2026-women-in-finance-asia-awards/) held May 21 in Singapore. The award, one of the event’s top honors, celebrates women who have broken barriers in advancing their careers and are helping shape the future of financial services. Fi’s recognition reflects her contribution to the fund finance industry across APAC through her dedication, leadership, deep expertise, and strong client engagement. Recognition such as this celebrates the outstanding contributions of women and their critical role in leadership and innovation across financial services. Fi’s award also comes amid a period of strong recognition for women leaders across MUFG Investor Services: - Sarah Mears, our Chief Human Resources Officer, received the Trailblazer (Lifetime Achievement) Award at the 2026 WatersTechnology Women in Technology & Data Awards - Bari Trontz, our Global Head of Marketing & Communications, was named to Financial Narrative’s FN50 List - Gráinne Rooney, Director, Product Management, received the Digital Innovation Award at the 2026 Institute of Bankers Ireland Future of Finance Awards Together, these industry achievements reflect the depth of leadership across our global business and highlight trailblazing women whose contributions are helping to shape the finance services industry globally. We congratulate Fi, Sarah, Bari, and Gráinne on these well-deserved recognitions. **Categories:** In The News --- ### [Operations Teams Evolve as Line Between Public, Private Markets Blurs](https://www.mufg-investorservices.com/operations-teams-evolve-as-line-between-public-private-markets-blurs/) **Published:** December 10, 2025 **Author:** Jenny Redlin **Content:** This article was originally featured in the [AIMA Journal](https://www.aima.org/article/operations-teams-evolve-as-line-between-public-private-markets-blurs.html). The bright line that once delineated public and private markets funds has blurred dramatically, as a flood of complex fund structures and products that blend elements of both markets’ funds drive new revenue and expansion, while creating new layers of operational complexity for asset managers and outsourcing partners. Semi-liquid funds for private credit, private equity, real estate, and other asset classes are meeting investor needs by providing greater liquidity and flexibility. As of June 2025, there were 726 evergreen funds in the alternatives marketplace, Preqin reported, with dramatic growth in the last 15 years as the number of funds increased on average at 18% year-on-year, doubling every five years.1 To effectively manage these structures and the increased volume, Operations teams for asset managers and outsourcing partners are refining—and in some cases overhauling—their models to manage functions that include multiple legal entities, complex data flow, varied contractual time frames, disbursements, and reinvestments. By developing innovative technology with artificial intelligence, improving automation, and hiring skilled talent, Operations teams are restructuring models with tailored solutions to add new value for asset managers, enhance the investor experience, and reduce risk. **New needs, new models** Traditionally, supporting funds in public and private markets has been straightforward. Transactions in public markets with open-ended funds are handled primarily by automated straight-through processing systems and assets are generally custodied. Private markets with tailored, closed-ended funds feature longer-term investments and limited liquidity, and often have complex accounting treatments and fewer automated tools. Lured by stronger returns in private markets, retail investors with fresh capital are seizing private markets opportunities but also are demanding greater liquidity and flexibility that semi-liquid funds provide. Even institutional investors are increasingly looking to alternatives markets for opportunities. In 2024, institutional investors allocated almost 20% of assets under management to alternatives, up from nearly 16% in 2020, with the greatest jump in private equity, Preqin noted.2 The challenge for Operations teams is determining how to reengineer models to develop more unified client service structures that centralise and automate transactional tasks, while managing the nuances of semi-liquid funds. While there are many options, our Operations team reorganised into three, client-centric delivery teams: The first team leads operational client relationships, ensuring that service level agreements (SLAs) are in place, tracking client key performance indicators (KPIs), and assisting with client solutions. The second group is responsible for more complex aspects of client engagements, fee calculations, income allocations, reporting and NAV review, and delivery. The third group oversees all day-to-day data, and transactional production work and services. All activities of the three teams are visible in real-time to relationship managers and executive sponsors via a transparency layer. This new model is a reset of historic asset servicing that is heavily influenced by public markets products with frequent dealing schedules that resulted in over-functionalisation and many silos in front-to-back process (e.g., transfer agency vs. middle office vs. fund accounting, etc.). Through technology and automation, our firm consolidated these silos into a basket of services, which allows other teams to offer additional services and expertise to clients, in line with regulatory permissions. This dynamic is needed for private markets given the bespoke nature of the products they manage. **Mastering data and workflows** To address the complexity of new funds and unstructured data in private markets, asset managers and outsourcing partners are creating new models that provide strong data management, integrate with downstream systems, support internal and external workflows, and consolidate external vendor data. In some cases, public markets tools are being revamped to use with semi-liquid funds, and tailored solutions are developed for waterfall calculations, client invoicing, collaboration tools, data management, and other requirements. Improving master data and building workflows across processes are critical tools to support enhanced operating models. These workflows improve productivity and provide transparency to teams and clients about the status for completing deliverables. By validating data from various platforms, remediating exceptions, and aggregating information into a self-service portal, clients may access real-time balances, positions, and reporting data. Streamlining data into one tool speeds trade execution, payments, and other workflows, and provides strong client and investor experiences. Communication between service providers and asset managers is typically greater in private markets. To address that point with semi-liquid funds, firms are embracing artificial intelligence to enhance service management by classifying e-mails and extracting data, and then moving actions automatically into workflows to improve status tracking, response, and processing times. In one example, an e-mail case management system uses GenAI to automatically categorise e-mails received from clients and investors according to transaction type and client, enabling teams to process those transactions in an efficient and structured manner. Then, GenAI applications extract data from unstructured documents, which are attached to those e-mails in a systematic way, and initiate workflow tasks to send processes to the appropriate execution team. In addition, the system ensures that all e-mails are managed within appropriate response times and provides valuable oversight and insights that contribute to overall service management KPIs. To improve efficiency and reduce risk, Operations teams are shifting from lengthy enterprise-wide, problem-solving initiatives to agile “hyper-automation” teams that develop bespoke, expedited solutions to resolve specific issues for clients and internal teams. These teams match business expertise and technology skills to map solutions, then design and build tailored solutions and Minimal Viable Products using low code/no code tools to automate processes or provide an output needed by a client. These teams help to develop digital skills and enable teams to build solutions themselves, and create the “flywheel effect” of solution management and digital upskilling across the organisation. For example, tools developed by one hyper-automation team for client requests include cash flow forecasting, a payments tracker, fund of fund back testing consolidation, front-to-back client SLA trackers, and trade files automation. These tools are projected to save more than 30,000 hours in labour by the end of 2025. The solutions generated by hyper-automation teams help to reduce risk by applying preventive measures to incident-prone processes, and can be developed beyond single client use cases and be deployed at an enterprise-wide level. **Balancing technology and talent** Implementing systems and processes is only one aspect of new Operating models. Finding high-potential, tactical employees with specific skills and vision to see where the alternatives market is heading is critically important as well. Creating the most efficient processes is a priority, as asset managers continue to deal with increased pressure on margins—Preqin noted that as of September 2024, average hedge fund management fees were 1.38%, below the traditional 2%.3 Given the volume of new funds and labour-intensive nature of private markets, asset managers and outsourcing partners are spending a great deal of time identifying candidates to add depth and experience in product development, operations solutions, and operations. While automation will help manage elements of new funds, the specialised nature of many funds will require more staff. Profitable global firms with deep balance sheets and broad product offerings beyond traditional asset servicing often have a competitive advantage in hiring experienced employees, regardless of location. For example, our firm’s “follow the sun” model ensures client collaboration from Toronto and Halifax to Singapore, Kuala Lumpur, Cyprus, and Dublin. In addition, our Private Markets Academy provides intense private markets training for employees with public markets backgrounds, as well as recent university graduates, and is a significant vehicle for developing talent and advancing new solutions. The Digital Academy marries the skills of the business with technology. **Nimble firms will chart the future** As open-ended funds of the public markets morph with closed-ended funds in private markets, asset managers and outsourcing partners must move quickly to develop the foundational infrastructure and solutions to move forward. The structure of semi-liquid funds requires Operations teams to remain agile as they bring in new talent with fresh ideas, simplify the re-engineering processes and adapt the use of AI. Firms continue to work toward the goal of full automation, as asset managers and outsourcing partners forge even stronger collaborative relationships to develop and launch new industry standards. The most successful Operations teams will be the nimblest, with the resources and teams to overcome the new complexities and lead into the future. 1\. Preqin: Evergreen funds: liquidity for a growing private capital investor pool, July 24, 2025: https://www.preqin.com/insights/research/blogs/evergreen-funds-liquidity-for-a-growing-private-capital-investor-pool 2\. Preqin’s State of the Market: H1 2025, January 2025: https://pro.preqin.com/insights/research/reports/preqins-state-of-the-market-h1-2025 3. Preqin: How closed- and open-end fund managers are evolving to meet LP demands, September 25, 2025: https://preqin.com/insights/research/blogs/how-closed-and-open-end-fund-managers-are-evolving-to-meet-lp-demands **Categories:** In The News --- ### [Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) **Published:** August 5, 2026 **Author:** Jenny Redlin **Excerpt:** In this article, MUFG Investor Services examines the legal and operational considerations surrounding semi-liquid funds and explores approaches that may support future growth through scalable frameworks, appropriate guardrails, and tailored operational support. **Content:** ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/iron-extensions/posts/assets/icons/kt-icon.svg)Key Takeaways - Semi-liquid funds combine features of open-ended and closed-ended fund structures, generally allowing periodic liquidity while maintaining exposure to private market assets. - Liquidity management frameworks are essential for balancing investor expectations with private market investment horizons, introducing unique operational requirements. - Asset managers increasingly rely on legal advisors and outsourcing partners to support scalable evergreen fund operations. - Attorneys are continually refining contractual language and terms to address valuation methodology, investor eligibility and suitability, and other key components, as well as monitoring evolving regulatory requirements for new funds. - Operational complexity and reporting demands are impacted due to varying components ranging from fund manager incentive structures to side letters and customized investor terms. - Outsourcing partners are leveraging their marketplace expertise to support manager needs, offering tailored solutions and continually improving processes. - To drive future growth, the industry has an opportunity to apply lessons learned to establish common standards, definitions, and appropriate guardrails where feasible. The extraordinary growth of semi-liquid or evergreen fund structures is reshaping the way alternative asset managers create new offerings, reimagine existing structures to capture fresh capital, and expand investment opportunities. According to a recent [Morningstar report](https://www.morningstar.com/business/insights/research/evergreen-fund-market-trends?utm_campaign&elqcampaignid&utm_medium=email&utm_content=_51927&utm_source=eloqua), unlisted evergreen funds surpassed $530 billion at the end of 2025, representing more than $100 billion in growth from 2024. What is less recognized are the operational and legal complexities that asset managers, attorneys, and outsourcing partners may face when establishing the appropriate structures for semi-liquid or evergreen funds. These include developing launch strategies, aligning liquidity terms with the liquidity profile of underlying assets, balancing investor expectations with investment requirements, managing performance and incentive fee calculations, and implementing systems and processes designed to support fund requirements and provide adequate transparency. ![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail.jpg "Semi liquid funds operational considerations hero Mufg Investor Services") ## The Growth of Semi-Liquid Funds in Private Markets Private markets continue to evolve as semi-liquid fund structures, which blend elements of open-ended and closed-ended funds, become increasingly common across alternative investments. Some managers with experience in traditional open-ended or closed-ended structures may lack the operational infrastructure or technology required to effectively support semi-liquid funds. As appetite for these funds expands, managers should ensure their products are appropriately designed for the investors they seek to attract, deliver the appropriate value proposition, and identify potential risks before investors make decisions. In [Carne’s Change 2026 report](https://139842026.fs1.hubspotusercontent-eu1.net/hubfs/139842026/Change%202026.pdf), 57% of respondents expected to launch semi-liquid funds within the next 18 months, with another 32% planning to offer semi-liquids within the next two years. Carne also reported that less than half (45%) of fund managers feel equipped to launch semi-liquid funds. As adoption accelerates, operational scalability and liquidity management are becoming critical differentiators for asset managers entering the semi-liquid fund market. ### Why Semi-Liquid Funds Require Customized Operating Models To fill structural and operational gaps, managers are relying on attorneys to refine contractual language and terms, address investor eligibility and suitability considerations, and monitor regulations and rules governing new funds. Once the fund structures and terms are established, experienced outsourcing partners may provide services that include using existing public/private market platforms, tailoring solutions for discrete needs, and improving current systems and processes to support a fund’s requirements. “> There are no universally agreed upon definitions for semi-liquid or evergreen structures, and final fund structures frequently look more like an open-ended or closed-ended fund with some variations Audrey Nangle Executive Director, MUFG Investor Services Frequently, attorneys and outsourcing partners use multi-level approaches when establishing and managing funds: determining a fund’s legal structure, establishing the way in which investors interact with funds (such as draw-downs, redemptions, commitments, subscriptions, and detailed reporting) and evaluating fund investments for liquidity. Ultimately, the goal is to increase automation and streamline as many processes as possible, reduce costs, and transform tailored structures into repeatable, scalable products. For the time being, however, that goal is best described as a work in progress. ### What is Driving Growth in Semi-Liquid Fund Structures? Growth in semi-liquid funds has been driven in part by investor demand for greater liquidity and flexibility within private markets. Retail and private wealth channels increasingly seek access to private market returns but demand greater liquidity and flexibility to rebalance portfolios as market conditions evolve. Institutional investors, including pension funds and insurance companies that have historically dominated closed-ended funds, may seek greater flexibility rather than locking capital for seven to 10 years, as well as the ability to respond to new market opportunities without disrupting broader portfolio objectives. Institutional investors attempting to sell assets before the end of a closed-ended fund term often face losing 20% to 30% of an investment because they are extremely difficult to value. The flexibility of evergreen funds may allow institutional and eligible retail investors to invest capital with the ability to redeem or withdraw funds at certain points, reinvest, or increase commitments to existing funds. ### What Legal Challenges Exist in Semi-Liquid Funds? The highly customized nature of semi-liquid funds creates significant challenges for attorneys charged with structuring new funds based on specific requirements from asset managers. Agreements must be carefully drawn from the outset as changes can require limited partner consent. “We have advised our clients on the launch of a host of evergreen and hybrid funds recently, with each one having its own unique structure and characteristics,” said Ben Vickers, Managing Associate, Funds, Simmons & Simmons LLP. “There is no one product in the market that is suitable for all hybrid, semi-liquid funds.” Established asset managers with extensive experience typically seek advice on how the attorneys address problems they’ve seen in the markets. “It’s very much about our clients’ commercial objectives, but we have seen many trends and helped clients develop solutions generally applicable across fund structures,” he stated. For other firms with less experience, “it’s more of a brainstorming approach in designing the structure and terms to suit their objectives,” Vickers explained. “> Our clients often have a good idea of the product they want to create for their investors, including as to investment strategy and liquidity requirements, but they’re not sure how an offering should be structured and documented to be competitive and attract investors. Ben Vickers Managing Associate, Funds, Simmons & Simmons LLP Among the most frequent issues reviewed are terms that “offer withdrawal rights to investors in an illiquid fund,” he noted. “We provide options based on our experience in the market having regard to the approaches followed by other top tier fund managers.” Often the complexity unique in hybrid fund structures focuses on “constant fundraising, admitting new investors while at the same time drawing down commitments of investors on an as-needed basis over time, redeeming investors without necessarily disposing of the fund’s investments, managing existing investments and constantly looking for new investments to make,” Vickers said. “As a result, there is more fund term and structuring considerations upfront compared with a typical closed-ended fund, but once the fund is operational, sponsors are generally involved in less negotiation with investors during fundraising because investors tend to rely on their redemption rights as a means of protecting their interests.” As the funds are structured, valuation becomes even more important compared with a closed-ended fund because investors usually participate in the fund based on investment value rather than cost, Vickers noted. “Accurate, fair valuation is important because it is the basis for admission, redemptions, management fees, and performance fees which, like a typical hedge fund, are often calculated over a period of time based on both actual realizations and unrealized gains,” he said. “Unlike a hedge fund, a readily available valuation is often not available, which poses an additional challenge for managers of evergreen and hybrid funds. Along with fund service providers, such as MUFG Investor Services, we have helped clients develop viable, market-tested solutions.” ### How Do Managers Balance Investor Expectations and Liquidity? Clearly defining “retail” investors is a distinction when establishing a fund. Traditional closed-ended funds may have 10 to 20 institutional investors, while semi-liquid funds could have hundreds or thousands, with larger investors having a wide range of individual requirements and side letters. “It’s important to understand that when we say ‘retail’ investors, we’re typically discussing private banking and private investors,” said Oliver Zwick, a partner at Clifford Chance in Luxembourg. “Many wealthy (retail) clients don’t qualify as professional investors, and it is difficult to prepare investments for them. We encourage managers to restrict funds to ‘professional clients’ within that meaning.” One of the key questions with non-institutional or retail investors becomes how they enter funds, and their understanding of potential risks. Funds may target retail money, but there can be issues if investors access an institutional product. “In some cases, retail investor funds will invest through aggregators, e.g. alongside other institutional products of the same fund manager,” Zwick said. Complex global structures require experienced global legal teams that are familiar with a range of tools designed to protect funds, he explained. “We put in a lot of things that might not be obvious, but when there is trouble with a fund, you need them, he said. For example, “side pocket” accounts are used to segregate illiquid assets, when there is difficulty putting a price or value on the asset, from more liquid investments. When assets are moved to side pockets, only existing investors benefit from the asset’s returns. While side pockets are rarely used, they become very valuable when a fund’s assets are struggling, which is why attorneys sometimes recommend including them in agreements. In fact, many liquidity tools that have been used in funds for decades (gating that limits the total amount of money that can be withdrawn from a fund, e.g., 5% to 10% of NAV, or deferred redemptions, among others) must be carefully considered in semi-liquid funds, especially those containing illiquid real estate or private market assets. “The catch now is that in whatever product you’re setting up, managers need to be realistic about the liquidity they can offer,” Zwick noted. By establishing clear guardrails on when and how investors can redeem capital, especially in turbulent markets, liquidity management tools can help managers to reduce the risk of mass redemptions. “Without protection, you can collapse a fund,” he added. Balancing portfolios with liquid and illiquid assets is essential. “> “There is no magic solution to give liquidity in a portfolio,” he said. “Fund terms have to be in sync.” Oliver Zwick Partner, Clifford Chance, Luxembourg ## Next Steps to Address Operational Challenges ### Why Do Semi-Liquid Funds Require Customized Service Models? Before asset managers can focus on attracting investors, purchasing assets, and determining how to manage their daily operations, legal terms for semi-liquid funds need to be established. Some large private credit and real estate funds that have successfully accumulated assets have hired teams to coordinate investor servicing, while other have turned to outsourcing partners. “Having the right service provider, having the right systems, and having the right partnership structure to facilitate all of that is critically important,” said Gavin Byrnes, Chairperson and Independent Non-Executive Director, MUFG Alternative Fund Services (Ireland) Limited. “Investor servicing is an enormous body of work. There are different types of asset classes, and the liquidity characteristics are different. You’ll have lots of inbound queries, and your service provider must be able to deal with that, to filter that, to be able to work with the manager very, very closely to provide the correct information to that investor. If you don’t give that any thought until after the fact, you will likely become a victim of your own success.” While outsourcing partners may have teams and technology that support investor experiences, reduce costs, and manage risk, the scope of semi-liquid funds can pose operational complexities that must be addressed early. “The unique nature of each fund, which may call for additional requirements and services, means we have to be absolutely clear about a fund’s structure,” Nangle explained. “It’s important to ask as many questions as early as possible and work closely with managers to ensure we understand the requirements, and potential market scenarios, to draft clear service level agreements. This way, we can service their needs throughout the fund lifecycle and avoid any scope drift.” Outsourcing partners are continually addressing a range of nuances within fund structures. For example, deal allocation within funds is increasingly complex. An investor’s share of the investments in an overall fund may be dictated by the point at which the shares are drawn down. As a result, there may not be a single NAV per share as each investor has a different investment share, depending on when the investor began participating in a fund and the allocation rules detailed in fund documents. Add to that the fact that there can be thousands of investors, many with different time frames for entering and exiting a fund, and the accounting can resemble a multi-tiered chess board. Similarly, when investors move toward semi-liquid funds, the increasing number of side letters (or terms unique to specific investors common in open- and closed-ended funds) can create additional complexity. These side letters determine fees (e.g., gross market base vs. gross percent net of all fees), pricing per unit and NAV per share, investor redemption, transfer and excusal rights, as well as enhanced reporting. “Side letters can have a huge impact and semi-liquid funds are bringing those two worlds together,” Nangle explained. “Investors still want their side letters and want to negotiate their own terms. Institutional investors and high-net-worth individuals are not willing to give up negotiating terms to reduce performance and management fees, share capital, and obtain additional reporting. Automating and tracking terms in side letters is a key complication in evergreen structures.” For example, Nangle recalled a side letter for an institutional investor with 25% of a fund that required repayment of capital in one bank account and income in another account, meaning that every payment was divided into separate accounts. In another letter, an institutional investor required that all reporting be converted into Japanese yen, which was not unusual for a closed-ended fund, but rare for a retail investor. Developing launch strategies and implementing systems for asset managers require extensive preparation to meet the fund’s requirements and deliver efficient platforms and processes. Unsurprisingly, asset managers tend to prefer attorneys and operational partners who are working in the semi-liquid fund markets and understand how to identify and help address unique issues as they arise. MUFG Investor Services has been developing solutions for semi-liquid funds since 2019 in jurisdictions including Luxembourg, Cayman, and Dublin, Nangle noted. In an industry where speed-to-market is crucial and there are no “one size fits all” solutions, seasoned outsourcing teams help asset managers entering the semi-liquid marketplace with guidance to select the proper tools and systems. “Fund managers rely on administrators and service providers to know the practical implications of fund structures and documents down the line,” Nangle said. “We have to highlight potential issues in the early planning stages to reduce risk.” For example, implementing “slow pay” processes, which structure the way in which investors can redeem capital, particularly in credit funds, may help asset managers avoid “fire sales” or a rush to sell assets at reduced value to pay investors. If investors want to exit a fund early, slow pay provisions may allocate capital to individual deals rather than overall fund NAV, allow them to redeem any capital that hasn’t been drawn yet, or access a portion of liquid assets. Investors may be required to wait for the sale of long-term assets in the agreed timeline before receiving their share of those investments. “Our experience helps us to work with asset managers on a wide range of topics,” Nangle said. “That includes managing limited partner agreements, domicile locations, waterfall and carried interest approaches, gating, establishing bank accounts, and providing automated payments and settlements for slow pay and full redemptions. We also provide reporting and fee calculation tools for determining management and performance fees to help managers coordinate funds after launch.” ### Improving Efficiency in Semi-Liquid Funds To help drive continued growth, asset managers and outsourcing partners must continue to take the lessons learned so far with semi-liquid funds to establish standards where appropriate. These may include common language, key definitions, and guardrails designed to help future-proof funds and simplify operations. Early on, the definition of an evergreen fund may have focused on its gating and lock in periods. Fast forward to current times and the focus may now include the ability to close the fund or penalize an investor if redemption causes an early investment exit. The importance of applying industry learnings such as these and adopting the appropriate operational and other frameworks, or guardrails, cannot be overstated. To be clear, developing a standard language and processes will not change the flexible nature of structures for semi-liquid funds. However, doing so can provide a foundation to improve scalability, support automation, enable more efficient launches, and reduce legal and operational risk while maintaining the necessary flexibility. In some cases, asset managers are testing the waters by “launching smaller evergreen funds to see how quickly assets can grow, explore processes for attracting new investors, and determine how best to proceed with larger funds,” Nangle said. Nangle noted that the growing popularity of evergreen funds dates to roughly 2019, making it difficult to determine how the industry will evolve at this point. “We may see opportunities for certain elements of evergreen funds to become more standard as we go, but we haven’t seen enough models to see if we’ll have standardization in the next five years,” Nangle highlighted. “Fund managers must determine what they want from one fund to another.” Often fund managers and investors have ideas about funds that work well on paper, but it may be unclear how to implement the model in practice. “> “People are learning as they go,” she explained. “Managers launch a fund, learn, make changes and continually adapt. If there is ambiguity and no industry standards to back up an approach, it opens everyone up to risk. That’s why future proofing is so important.” Audrey Nangle Executive Director, MUFG Investor Services As the semi-liquid fund markets evolve, there will be pressure on costs, which will drive the standardization process for attorneys and outsourcing partners, especially those working with larger asset managers. “We have observed similar patterns in other financial products in the past where processes are carried out more frequently and therefore become more standardized,” Zwick said, adding that the cost for introducing bespoke funds may be challenging for smaller managers. ### The Future of Semi-Liquid Fund Administration As evergreen funds evolve, the industry will continue to develop new models and solutions and technology is expected to play a key role. “Technology is the biggest game changer,” Byrnes highlighted. “How that evolves over the next couple of years could really move the dial in terms of market enablement for a lot of private market managers. Those who leverage the right partnerships, who step into the right type of product structures, and embrace technology in the right way, are going to win because the investor appetite is there.” Future proofing semi-liquid funds hinges on the ability to advance and scale while providing transparency, adaptive liquidity management, and a consistent investor experience. Asset managers best positioned for long-term scalability and resilience are those that ensure their operational and legal frameworks are designed from the onset to support growth while remaining flexible to address future opportunities and inevitable complexities. “> Those who leverage the right partnerships, who step into the right type of product structures, and embrace technology in the right way, are going to win because the investor appetite is there. Gavin Byrnes Chairperson and Independent Non-Executive Director, MUFG Alternative Fund Services (Ireland) Limited Contributors - Audrey Nangle is an Executive Director at MUFG Investor Services. - Gavin Byrnes is Chairperson and Independent Non-Executive Director for MUFG Alternative Fund Services (Ireland) Limited. - Ben Vickers is Managing Associate, Funds at Simmons & Simmons LLP. - Oliver Zwick is a Partner at Clifford Chance in Luxembourg. ### Resources [ Capabilities Brief #### Semi-Liquid Funds Solution ![]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) [ Client Story #### No Exit Needed ![Empty highway lanes stretching into the dark]() ](https://www.mufg-investorservices.com/case-study/no-exit-needed/) [ Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds ![Abstract network visualization representing semi-liquid fund administration and evergreen fund operations]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) **Categories:** Thought Leadership --- ### [Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) **Published:** August 6, 2026 **Author:** Jenny Redlin **Content:** Recently, industry discussions have centered around the idea of a private market reset. While market developments such as expanding investor bases and regulatory requirements have been raised, one theme seems to permeate the conversation: private markets are not experiencing a reset in demand for alternative investments, but rather a shift in investor requirements and expectations. Private market operations are becoming increasingly complex. As fund structures evolve and investor requirements increase, alternative asset managers are strengthening operational readiness through liquidity management, governance, and enhanced transparency in addition to leveraging scalable operating models. Topics under discussion include: - Operational impacts of complex fund structures including liquidity requirements and fee calculations - New managers and operational readiness - Maintaining investor confidence - How New Fund Structures Are Creating New Operational Demands As managers look to broaden access to alternative investments, semi-liquid or evergreen funds are attracting interest from institutional investors and private wealth channels seeking greater flexibility. Investors increasingly want exposure to private market returns while maintaining the ability to access liquidity, respond to market opportunities, and rebalance portfolios when needed. For managers, expanding access introduces a heightened level of operational complexity. Unlike traditional closed-ended funds, semi-liquid funds require ongoing management of subscriptions, redemptions, liquidity planning, valuations, reporting, and investor communications. Not surprisingly, chief operating officers and chief financial officers are facing growing demands for transparency and operational precision. Investor education and liquidity management are top priorities for managers balancing investor expectations with the realities of private market investing, including asset-liquidity mismatch. Tools such as redemption gates, deferred redemptions, and slow-pay mechanisms can assist managers in managing liquidity events while protecting investors and preserving portfolio integrity. ## Why Operational Readiness is Key for Emerging Managers Managers are faced with changing expectations when entering, or expanding, within private markets. Investors are becoming increasingly selective about where they allocate capital and strong investment performance is no longer the only differentiator. Managers are embracing new strategies, including launching innovative fund structures and targeting new investor segments. At the same time, investors are demanding greater transparency and more frequent reporting, in addition to streamlined onboarding. Managers are faced with balancing the ability to support clients and future growth, while maintaining operational flexibility to accommodate specific investor requests and demands for bespoke products. As a result, emerging managers are thinking about operational infrastructure earlier in their lifecycle than previous generations. Firms are seeking strategic partnerships that can help navigate operational complexity and accelerate growth, while delivering a more seamless investor experience. Rather than viewing operations as a back-office function, leading managers recognize it as a competitive advantage that supports fundraising efforts and scalability. ## Why Trust and Governance Remain Essential in Private Markets Trust continues to underpin the private markets ecosystem. Whether evaluating NAV calculations or valuations, investors need confidence in the underlying data, processes, and governance frameworks supporting investment decisions. Investors demand trust in the valuation process and accurate data to price assets and make informed decisions. This need heightens as continuation vehicles and general partner (GP)-led secondary transactions become increasingly common. These transactions have emerged as an important liquidity solution in a market where assets are being held longer and traditional exit paths have become more challenging. However, these transactions introduce complexity. Managers must navigate valuation considerations, governance requirements, financing arrangements, and more, all while maintaining transparency throughout the process. Trusted data, strong governance, and operational precision will remain essential to preserving investor confidence. ## Looking Ahead: Preparing for the Next Phase of Private Market Growth Liquidity management and valuations will undoubtedly remain top priorities for alternative asset managers. Moving forward, investor education around these priorities and long-term private market investment horizons will become increasingly important. Evergreen funds and the evolution of liquidity solutions, combined with rising investor requirements, are creating opportunities for managers. At the same time, these factors are raising the already high bar for transparency and governance. Managers that invest in scalable infrastructure, combined with trusted operational frameworks, will be best positioned to navigate the next phase of private market growth. ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/iron-extensions/posts/assets/icons/kt-icon.svg)Key Takeaways - Investor requirements and expectations are reshaping private market operations. - Semi-liquid structures and evergreen funds require sophisticated operational infrastructure. - Operational readiness has become a differentiator for emerging managers. - Trusted data and governance remain essential as private market structures evolve. - Scalable operations support long-term fundraising and growth. **Categories:** Blog --- ### [Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) **Published:** June 25, 2026 **Author:** Jenny Redlin **Content:** While offering unique investor benefits, semi-liquid fund administration presents complex operational challenges for asset managers to navigate throughout the investment lifecycle. Semi-liquid funds (also referred to as evergreen funds) offer greater flexibility compared to traditional closed-ended funds. For asset managers, this means increased flexibility to respond to market conditions and manage funds. Retail and institutional investors are increasingly turning to evergreen or semi-liquid fund structures to access private markets while maintaining some liquidity and the ability to redeploy capital. However, these attractive features come with significant operational complexities. Evergreen structures require a tailored administrative approach, utilizing trusted technology in combination with customized services and operational processes. ## Key Takeaways - Semi-liquid funds require nuanced operational oversight - Flexible liquidity management is a central component - Ongoing subscriptions and redemptions increase complexity - Automation supports scalability and investor servicing - Services such as equalization and fee modeling require expertise ## What is a semi-liquid fund? Semi-liquid funds have become an increasingly utilized structure within private markets, requiring specialized operational infrastructure, liquidity management, and investor servicing capabilities. While definitions and structures vary, semi-liquid funds generally have no fixed end date, an ongoing capital strategy, and a defined liquidity buffer and management approach. These funds are neither fully open-ended nor closed-ended and include continued investment and redemption periods. Investors subscribe continuously and access periodic liquidity through preset redemption windows, while maintaining long-term exposure to private markets. ## How do semi-liquid funds differ from traditional private market funds? Unlike traditional closed-ended private market funds, semi-liquid funds support continuous fundraising and periodic investor liquidity, creating ongoing operational and liquidity management requirements. Traditional private market funds often operate with fixed investment periods, capital commitments, and long lockup periods. Semi-liquid funds generally allow for ongoing subscriptions and redemptions, creating a fundamentally different operating model for asset managers. ## Why are semi-liquid funds operationally complex? Evergreen funds create ongoing operational demands due to their semi-liquid structure and continuous requirements across subscriptions, redemptions, liquidity management, and investor servicing. Navigating fee calculations, investor allocations, and other operational hurdles require specialized expertise and technical knowledge. **Additional evergreen nuances that create operational challenges include:** - Ongoing net asset value (NAV) calculations - Carried interest calculations - Calculation and locking in performance fees (known as crystallization) compared to inception to date (ITD) calculations upon exit of investments - Allocation and equalization processes - Managing perpetual fund structures without fixed maturity dates ## Why is liquidity management challenging for semi-liquid funds? Liquidity management in semi-liquid funds requires asset managers to balance periodic investor redemption requests against the inherently illiquid nature of many private market investments. This becomes more complicated when redemption requests increase, and lockup periods apply. Slow-pay provisions generate further complexity, and market conditions may create mismatches between available liquidity and investor demand. ## What role does automation play? Automation supports semi-liquid fund administration by helping asset managers improve operational scalability, reduce manual intervention, and enhance reporting across evergreen fund structures. **Automated processes help support streamlined services, including:** - Investor allocations and equalizations, in addition to the complicated tracking of ownership through units or shares (known as unitization) - Complex side letter requirements - Fee calculations with a blend of crystallization and claw backs - Waterfall and carried interest modeling - Payments and settlements - Transfer agency functions - Reporting and transparency - Anti-Money Laundering (AML) and Know-Your-Customer (KYC) workflows ## What is the role of equalization in semi-liquid funds? Equalization helps support fairness among investors entering semi-liquid funds at different times by accounting for differing NAVs, accrued gains, side letter addendums, and fee obligations. ## Why are fee calculations complicated in semi-liquid structures? Fee calculations for semi-liquid funds often involve customized fee structures, ongoing subscriptions and redemptions, equalization requirements, and varying investor entry dates. Complications arise as the manager tries to combine both the crystallization required for funds allowing for redemptions and the changeable valuation and illiquidity of level three investments, such as private equity or private credit funds without publicly available market prices. Semi-liquid funds may also require different fee rates and bases, along with customized rebates. As a result, managers rely on experienced fee modeling solutions and calculation processes to maintain accuracy and transparency. ## What should asset managers consider before launching a semi-liquid fund? Asset managers evaluating semi-liquid fund structures should assess operational infrastructure, liquidity management capabilities, investor servicing requirements, and technology readiness before launch. **When an evergreen structure aligns with its investment strategy, asset managers should work with their service provider to consider operational impacts across the life cycle, including:** - Allocation and equalization methodologies - Complex fund documentation combining elements of open-ended and closed-ended structures and how they affect and offset each other - Fee modeling complexity - Technology and reporting capabilities - Regulatory obligations across jurisdictions MUFG Investor Services has partnered with managers to support semi-liquid fund administration for nearly a decade. From customized operating models and automated accounting to liquidity and redemption management, our technology can be optimized to meet the specific needs of evergreen funds. Our systems are built to support open- and closed-ended funds at every stage, seamlessly integrating front-, middle-, and back-office solutions. **Categories:** Blog **Tags:** alternative investments, evergreen funds, Fund Accounting, fund administration, Investor Servicing, Liquidity Management, Private Markets, Semi-Liquid Fund Administration --- ### [Sarah Mears Receives Women in Technology and Data Awards Recognition](https://www.mufg-investorservices.com/sarah-mears-receives-women-in-technology-and-data-awards-recognition/) **Published:** March 18, 2026 **Author:** Jenny Redlin **Content:** Originally published in [WatersTechnology](https://www.waterstechnology.com/awards-rankings/7952988/witad-awards-2026-trailblazer-lifetime-achievement-award-end-user-sarah-mears-mufg-investor-services) as part of the Women in Technology and Data Awards winners’ questionnaire series, the following interview highlights Mears’ perspective on leadership, inclusion, and cultural transformation. **Q: What is your position within your firm?** Sarah Mears, MUFG Investor Services: I am the chief human resources officer at MUFG Investor Services. I created and lead the firm’s global HR strategy, ensuring our people agenda is fully integrated with our business strategy and long-term growth objectives. I am responsible for talent, leadership development, succession and embedding our Diversity, Equity, Inclusion, and Belonging (DEIB) framework across the organization, driving a high-performing culture grounded in accountability, respect and opportunity. **Q: How long have you been in the financial services industry?** Mears: I joined MUFG Investor Services in 2018. Prior to that, I held senior HR leadership roles at Mastercard, Barclaycard, Unilever and other global organizations, where I focused on leading people strategies within complex, international businesses. **Q: How did you get into the industry? Was it a conscious decision or did you ‘fall’ into it?** Mears: It was a conscious decision. I have always been drawn to organizations where people strategy is central to business success. Financial services offered both scale and complexity, and the opportunity to shape culture in a meaningful way. Joining MUFG Investor Services gave me the platform to help build an environment where performance, inclusion, and well-being are equally valued. **Q: What does your day-to-day role entail?** Mears: I lead the execution of our global HR strategy, ensuring our people agenda directly supports business performance and client outcomes. On a daily basis, I work closely with our CEO and executive leadership team to shape culture, strengthen leadership capability, and advance our DEIB priorities across regions. My focus is on embedding accountability, enabling our colleagues to thrive, and ensuring our culture evolves alongside our growth. **Q: What single project/piece of work are you most proud of during your career in the industry to date?** Mears: I am most proud of embedding our DEIB strategy into how we lead the business, not as a standalone initiative, but as a core leadership expectation. We have moved from intent to structured accountability, ensuring inclusive behaviors, sponsorship, and equitable access to opportunity are built into how we operate globally. Driving sustained cultural change at scale requires consistency and discipline, and I am proud of the progress we continue to make. **Q: You won a category in last year’s Women in Technology & Data Awards (WITADAs). To what extent has the win impacted your role/career over the last 12 months?** Mears: Winning the wellness and work-life balance award was a genuine honor. It affirmed that prioritizing well-being and sustainable performance is both necessary and valued within our industry. Over the past year, it has reinforced my sense of responsibility to continue leading with empathy and accountability, and to ensure that well-being remains embedded in how we think about leadership, performance, and long-term success. **Q: What have been your work-related highlights over the last 12 months? What specifically have you been working on since you were last in the winners’ circle of the WITADAs?** Mears: Over the past year, my focus has been on accelerating the impact of our DEIB strategy across our global organization. We deepened leadership accountability through Inclusion Champions, strengthened pathways for female leadership progression through Catalyst and expanded Empowering Voices, and scaled our global mental health infrastructure. Most meaningful has been seeing these efforts translate into stronger engagement, belonging and trust across regions. **Q: As a past winner, to what extent have you been able to “pay it forward” so that other talented women within the business can benefit from your success?** Mears: Recognition creates visibility, and I am intentional about using that visibility to elevate others. I work to ensure talented women have access to mentorship, meaningful stretch opportunities, and exposure to senior leadership. By strengthening structured pathways through programs such as Catalyst and Empowering Voices, we are helping more women build confidence, expand their networks, and advance their careers. **Q: Do you believe the financial services industry is doing enough to smooth the way forward for talented women? What more could the industry do to redress historical gender imbalances?** Mears: The industry has made meaningful progress, particularly in increasing transparency and dialog. However, sustained change requires continued focus on accountability, sponsorship, and equitable access to opportunity. Real progress happens when inclusive leadership becomes part of performance expectations. We are moving in the right direction, but there is more work to do to ensure long-term, systemic balance. **Q: Do you foresee a time when awards such as the WITADAs become redundant/unnecessary? If so, are we anywhere near that point?** Mears: I look forward to a future where representation and opportunity are so well balanced that awards focused on gender are no longer needed. We are not there yet, but progress is visible. Awards like the WITADAs play an important role in spotlighting leadership and accelerating change, and that visibility continues to matter. **Q: As one of the very few double winners in the WITADAs, what does this award mean to you?** Mears: Receiving the trailblazer award is an extraordinary honor. It recognizes years of intentional, collective effort to create meaningful cultural change across our global organization. Being a double winner is deeply humbling and reinforces the responsibility that comes with leadership. This recognition belongs to our colleagues and leaders who champion inclusion every day, and it strengthens my commitment to continuing this work with purpose and accountability. **Categories:** In The News **Tags:** test --- ### [The Rundown: Discussing Private Market Evolution](https://www.mufg-investorservices.com/private-markets-evolution-discussion/) **Published:** March 24, 2026 **Author:** Jenny Redlin **Content:** Private markets are on a continued trajectory towards broader participation. This evolution includes innovative approaches that raise unique dynamics for market participants, including those traditionally focused on public market funds. This has been a core theme of recent discussions, including my conversation with Gavin Byrnes, Chairperson and Independent Non-Executive Director of MUFG Alternative Fund Services (Ireland) Limited. I had the pleasure of hosting him on an MUFG Alt Insider Podcast episode, [“Unlocking Alternatives: The Democratization of Private Markets.”](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/) ### Public & Private Markets: No Longer Distinct Conversations The potential for increased returns and portfolio diversification is contributing to an increasing number of traditional asset managers, high-net-worth investors and retail investors turning to private markets. Notably, private equity and private credit returns have been generally outpacing public market benchmarks, and we have seen a rise in the number of complex semi-liquid structures launched across key domiciles. During our [podcast](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/), Gavin and I spoke about what’s driving these market shifts, the operational risks involved, and what success may look like in the future. We dove into the progression of fund structures and of course, innovation. Gavin shared his perspective and below are key insights I took away from our discussion. 1. **Democratization is driven by both need and demand.** “We are at the point now where the stars have aligned somewhat,” Gavin explained. “There is a need with managers to raise capital from alternative sources and there is an appetite from investors to buy those products, as long as they are curated in the right way.” Asset managers continue to look for sources of funding beyond traditional institutions, while qualified retail investors increasingly seek access to private markets. Market maturity has aligned these forces, pushing both sides to consider new fund structures and distribution models. 2. **Fund structuring involves a balancing act among access, liquidity, and returns.** Semi-liquid or evergreen funds, continuation funds, and hybrid portfolio approaches are expanding access to private markets. However, these complex structures cannot directly replicate institutional commitment drawdown-based products without trade-offs. Gavin highlighted that increased liquidity often results in return dilution, and reminded listeners that careful pre-launch structuring, along with transparent investor communications, are baseline requirements. 3. **Operational enablement and partnerships are important components of product strategy.** As the lines blur between public and private markets, evolving fund structures and innovation may unintentionally create friction points when the complexity required to operationalize these changes is underestimated. “This is the part of the jigsaw that people overlook probably the most,” Gavin remarked. He added that end-to-end enablement requires careful consideration, to help ensure systems and expertise are in place to support alternative investments. Standout investor servicing, KYC/AML and other operational requirements require scalability, proven systems, and trusted providers. This theme of operational readiness resonated throughout the podcast discussion. Private market firms are increasingly partnering with traditional asset management houses, platforms, and service providers to access scale, distribution, and operational capabilities. As Gavin and I noted, effective collaboration with seasoned providers is becoming a differentiator across the ecosystem. At MUFG Investor Services, our customized solutions and deep experience across open- and closed-ended funds help ensure that workflow tools and systems are in place to support diversified portfolios and complex fund structures. 4. **Unsurprisingly, technology will continue as a long-term game changer.** “Technology is more than an asset management trend,” Gavin stated, underscoring that the pathways through which managers access alternatives will inevitably change. For example, tokenization and artificial intelligence (AI) have the potential to fundamentally alter how investment strategies reach end investors. Over the next five to ten years, technological advancements will no doubt unlock further efficiencies across markets. For more insight, listen to the full [podcast episode.](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/) **Categories:** Blog **Tags:** alternative investments, asset managers, democratization of private markets, fund operations, fund structures, Private Markets, private markets evolution, semi-liquid funds --- ### [Better. Together.](https://www.mufg-investorservices.com/better-together-video/) **Published:** September 15, 2025 **Author:** I Q **Content:** Together, we can go further. At MUFG Investor Services, we go beyond asset servicing – we’re your trusted partner in tackling operational complexities, unlocking new opportunities, and driving success across the entire investment lifecycle. We’re built for alternatives – built to help funds grow and thrive for the long run. ![Better Together brand video preview]() **Categories:** Video --- ### [Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) **Published:** June 19, 2026 **Author:** Jenny Redlin **Content:** Semi-liquid funds (also referred to as evergreen funds) and other complex structures have increasingly become mainstays in the private market landscape. Firms best positioned to capitalize on this momentum will be those with precise, yet flexible operating models equipped to support bespoke structures, complex liquidity mechanics, and growing demands for data transparency. In recent years, evolving fund structures, regulatory reforms, and expanding distribution channels have broadened access to alternative investments beyond traditional institutional investors. In Europe, for example, the revised European Long-Term Investment Fund regime (ELTIF 2.0, Regulation (EU) 2023/606) and the UK’s Long-Term Asset Fund (LTAF) under the Financial Conduct Authority (FCA) Handbook (COLL 15) are specifically designed to facilitate, and in some cases broaden, investor access to private market strategies. Alongside these, jurisdictions such as Luxembourg and Singapore have introduced flexible fund vehicles (including the Reserved Alternative Investment Fund (RAIF) and the Variable Capital Company (VCC)) that support the structuring and distribution of alternative strategies, though these are generally targeted at professional or well-informed investors. In the Asia-Pacific region, frameworks such as Singapore’s VCC regime and Australia’s managed investment scheme (MIS) regime continue to support the development of semi-liquid and private market products. Due to this evolution globally, operational agility is increasingly recognized as a foundational requirement for private market operations and asset managers seeking to scale effectively. **Semi-liquid Fund Operations** Asset managers continue to launch complex semi-liquid funds in addition to accessing secondary markets and continuation vehicles. Semi-liquid or evergreen fund structures are generally described as neither fully open-ended nor closed-ended funds with continued investment and redemption periods. Expanding into these complex structures introduces operational demands that foundationally differ from traditional closed-end funds. While evergreen structures vary, subscriptions and redemptions are ongoing and require carefully considered liquidity. NAV calculations, fee modeling and other key services become more complicated due to inflows and outflows with no fixed maturity date. Investor operations such as AML/KYC and transfer agency services are intensified due to ongoing fundraising. Notably, matching liquidity between investors and investments becomes complicated when compounded by slow pay provisions or lock-in periods. In some cases, asset managers are trying to “fit a square peg in a round hole,” using operating models originally designed for more standardized funds and investor pools to support unique structures with diverse investors. Unsurprisingly, the result is often significant operational risk, and the potential for errors impacting fund managers and investors. Managers looking to utilize bespoke fund structures should carefully consider their operating model to ensure it encompasses an agile approach with continuous refinement. At MUFG Investor Services, our technology and solutions are custom-fit to meet the specific needs of evergreen funds throughout the investment lifecycle. **Liquidity Management and Redemption Planning** All semi-liquid funds share a common requirement: balancing investor access while investing in illiquid assets. Given this balance, when contemplating a complex strategy, managers may first consider the end stages of the fund lifecycle. How and when will investors access liquidity? How are redemption requests addressed? How will redemption proceeds be funded? What happens during periods of market stress? How and when will performance fees and carried interest be allocated? Addressing these end stage questions at the onset helps inform decisions around portfolio considerations, liquidity reserves, valuation policies, and investor communications. There is also an impact to fund manager incentive structures, whether it be performance fees as traditionally seen in hedge funds or carried interest frequently seen in private equity or venture capital. The calibration required for semi-liquid fund-of-fund (FOF) strategies remains an essential aspect of their design and ongoing management. Given the multi-manager structure, FOF liquidity management is more like a chain reaction, where each component influences the next. Portfolio-level cash flows need to be reflected as well as the timing of underlying manager distributions and capital calls. For example, if capital is unexpectedly called from the underlying portfolio, the fund needs to quickly ensure liquidity is available which could impact investor liquidity at the fund level. Given our experience supporting semi-liquid funds, we know redemptions are not simple transactions and require continued workflows across core services. Redemption design is a key component, as redemptions need to be matched with the illiquid underlying funds. This may require liquidity sleeves, including those featuring cash or money market instruments, to support investor requests. Additional liquidity tools firms may wish to utilize include gating provisions, notice periods, and swing pricing. At MUFG Investor Services, we partner with asset managers to provide customized fund administration and other services to support varying redemption needs. **Continuation Vehicles and Operational Complexity** Facilitating evergreen fund exits through secondary transactions creates unique operational considerations. Managers are increasingly turning to secondaries, with some reports indicating that continuation vehicles have tripled in deal volume since 2021 and accounted for approximately 14% of all private equity exits in 2025. Continuation vehicles are an important General Partner (GP)-led secondary tool to offer liquidity solutions. However, these vehicles often result in additional valuation, governance, and other challenges as the manager is tasked with simultaneously addressing liquidity events while managing ongoing subscriptions and redemptions for large investor pools. Operational precision, in addition to timely access to reliable data, is required to streamline continuation vehicle processes and mitigate potential execution risk. **Data Governance and Reporting Transparency** Data consistency and insight are mission critical, yet managers often contend with fragmented systems, varying reporting requirements and non-standardized formats. Operational risk can emerge when managers are faced with navigating multiple systems for accounting, transfer agency, treasury, and other services. Due to the continuous nature of semi-liquid funds, challenges are notably heightened with multiple share classes and more frequent valuation cycles. Version control issues also emerge as valuation updates are continually produced. As all investors do not participate in the same underlying investments at the same time, varying portfolio exposures and NAVs will result across the investor base. To address these and other concerns, managers need strong data governance frameworks and an integrated approach with automated solutions. Experienced providers ease the operational burden for managers to obtain timely and accurate end-to-end reporting for complex fund structures and vehicles. While deal making and returns will remain the top performance indicators, asset managers are increasingly impacted by their ability to support complex vehicles and reporting requirements. Firms that rely on trusted operational foundations to help streamline workflows and enhance transparency will be well positioned to embrace market evolutions and scale with confidence. \[1\] *See* **Categories:** In The News --- ### [MUFG Investor Services launches ESG Reporting Solution for Private Markets](https://www.mufg-investorservices.com/mufg-investor-services-launches-esg-reporting-solution-for-private-markets/) **Published:** April 13, 2021 **Author:** Jessica Everard **Content:** MUFG Investor Services, the global asset servicing arm of Mitsubishi UFJ Financial Group, today announced the launch of its private markets ESG reporting solution, the second announcement in a series of ESG developments. The solution will allow data to be collected in an automated way, with an overlay of ESG expertise from analysts, while being tailored to industry, investment, and client requirements. MUFG Investor Services will provide a comprehensive array of services catering to investor needs, starting at the pre-investment stage, in partnership with ESG and sustainability consultancy, [MJ Hudson](https://www.mjhudson.com/). These include services pertaining to policy creation and investment strategy integration, SFDR consultancy and due diligence, as well as ESGIQ (a proprietary digital platform for the monitoring of and reporting on ESG factors) and supporting marketing services. The services will be available to institutional investors, fund of fund managers and general partners investing in or operating any private market strategies, including private equity, venture capital, private debt, infrastructure and real estate. “As EU ESG regulatory requirements continue to evolve, and private markets are increasingly faced with a lack of available ESG data, our new solution will support fund managers by ensuring they can navigate these changes, and have access to robust, customized ESG data and assessments, that uncover red flags and identify value-creation opportunities. The solution will also help fund managers to assess the ESG governance and sustainability profile of underlying assets, as well as evaluate exposures to exclusion industries, and is an important step towards ESG transparency across private markets,” said John Sergides, CEO at MUFG Investor Services. “ESG and sustainability are difficult disciplines to master and properly integrate into an investment strategy,” said Matthew Hudson, CEO of MJ Hudson. “It is encouraging for the whole industry that MUFG Investor Services, has made this aspect of its service offering such a high priority. We are delighted to be a partner in this endeavor.” The announcement highlights MUFG Investor Services’ commitment to providing ESG services that solve the growing regulatory and stakeholder challenges faced by their clients. It follows the firm’s launch of its ESG Transparency Reporting solution [last month](https://www.mufg-investorservices.com/mufg-investor-services-launches-esg-transparency-reporting-2/). **Categories:** Press Releases **Tags:** ESG, ESG framework, ESG policy, ESG regulation, ESG reporting, ESG transparency --- ### [The Cyprus Office Has Been One of MUFG Investor Services' Biggest Successes](https://www.mufg-investorservices.com/the-cyprus-office-has-been-one-of-mufg-investor-services-biggest-successes/) **Published:** May 2, 2024 **Author:** Jenny Redlin **Content:** **MUFG Investor Services’ new Head of the Cyprus Office, Paul Broderick, discusses how the project exceeded expectations against the backdrop of the fund administrator hitting a remarkable milestone in 2024, exceeding US$1 trillion in assets under administration.** In the early throes of 2024, MUFG Investor Services, the fund administration arm of Japan’s MUFG (Mitsubishi UFJ Financial Group), smashed through the US$1 trillion milestone in assets under management, solidifying its stature as a heavyweight administrator on the global stage. Meanwhile, over in Cyprus, winds of change were gusting through the corridors of its local office. Paul Broderick, one of the first expats to join the office – which opened in 2022 – to head up operations, has been promoted as Executive Director, Head of the Cyprus Office, a role vacated by Yiannis Matsis, who is now Managing Director, Global Head of Business Promotion. Indeed, the executive shuffle reflects the stellar trajectory of the Cyprus outpost, which has surpassed expectations: what began as a blueprint for a team of 60 has burgeoned into a force nearing 200 people. “The Cyprus office is one of MUFG Investor Services’ success stories over the last couple of years,” Paul Broderick says, speaking to CBN via Zoom. **Bridging the skills gap** According to Broderick, the workforce blueprint always involved predominately hiring local talent. However, the lack of expertise on the island, given the small market size, meant that the fund administrator had to take a strategic gambit by harnessing the transferable skills from the trove of accountants, financiers and lawyers that make up the local services sector; to spearhead their training, MUFG Investor Services enlisted seasoned expats from its established offices. “I have to say, I’ve been impressed with the strong talent pool,” Broderick reflects, revealing plans to add another 50 people by the close of 2024, with the grand ambition to swell the workforce to 450 strong by the end of 2027. “Our aim is to be the employer of choice in Cyprus,” he says. Interestingly, the allure of the Mediterranean lifestyle, with its balmy climate and seaside vistas, has exerted an irresistible charm for Broderick and the rest of the expatriates since from the 15 expats brought to the island, most have extended their contracts. Broderick also mentions that MUFG Investor Services’ acquisition of Limassol-based ISFT, which brought some 55 people into the Cyprus office, “was a springboard for the local workforce numbers we experienced. It made sense to bring this in-house and be at the technological forefront because every client now is looking at how to drive efficiencies via technology. Having these capabilities internally has made us more efficient as well.” **Go forth and multiply** The meteoric growth of the Cyprus office has supercharged the fund administrator’s regional expansion plans, especially for uncharted territories like the Middle East. “It’s certainly one of these places where there’s a lot of new investment managers and a lot of exciting opportunities.,” Broderick notes. Meanwhile, the fund administrator’s success comes against the background of an ongoing conversation on where the future lies for the local funds industry. In 2021, the Cyprus Investment Funds Association set a medium-target goal to increase the assets under management to €25 billion – at the time of writing, that number is close to €10.7 billion – by attacking key funds managers on the island. However, for Broderick, the priority should be to grow the fund administration segment, since that would provide the necessary platform to attract bigwig funds. “A rising tide lifts all boats,” he explains. “Once you have this kind of platform, the whole industry will grow around it. And I fully expect that once the fund administration law is passed, other companies will see what we’ve done in Cyprus and want to come here – healthy competition makes for a better environment.” **A grand vision** Surpassing the monumental US$1 trillion milestone in assets under management has been primarily through organic growth – and the vision set forth by John Sergides when he took the helm of MUFG Investor Services back in 2019. This vision, Broderick says, involved redefining the role of the fund administrator into a fund solution provider. By leveraging, then, the global reach of its parent organisation — Japan’s MUFG is one of the largest banks in the world — it was able to offer services like fund financing and FX hedging. This move not only added new revenue streams but was also instrumental for client retention; it appears that MUFG Investor Services generally doesn’t lose clients. “We look at our client relationships as a partnership. So, by looking after their middle- and back-office operational needs, they can focus on their core activities as investment managers, and generate the best returns for their clients,” Broderick notes. “It’s really been inspirational working with John. When he first started talking about our projected growth to $1 trillion in assets under administration, say five or six years ago, and where we planned to be as an organisation, I was scratching my head; these were really aggressive targets. But we are hitting them!” **Next steps** The fund administrator announced in 2024 its intention to enter the payments and cash management space, in line with its vision to provide its clients with a comprehensive suite of solutions. Broderick notes that MUFG Investor Services has also set up a dedicated AI team, with someone on the ground in Cyprus, to explore potential use cases for Large Language Models. “We don’t want to be the biggest administrator in the world, but we want to be the best, and technology will be the driver here,” Broderick stresses. [This article was originally featured in Cyprus Business News. ](https://www.cbn.com.cy/article/2024/4/24/771261/paul-broderick-the-cyprus-office-has-been-one-of-mufg-investor-services-biggest-successes/) **Categories:** In The News --- ### [A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) **Published:** April 7, 2026 **Author:** Jenny Redlin **Content:** We are honored to share that MUFG Investor Services has received several industry recognitions in the opening months of 2026, reflecting the breadth of our capabilities, the expertise of our people, and our focus on being a trusted partner to clients. Among them, our 2026 Global Finance FX Tech Award for Best FX Trading Solution is especially notable, marking the fourth consecutive year we have received this award. The award recognizes innovation and performance in foreign exchange technology, and this continued recognition highlights a capability our clients rely on in a market where consistency matters. We are also proud to see Sarah Mears, our Chief Human Resources Officer, recognized with the [Trailblazer (Lifetime Achievement) Award](https://www.mufg-investorservices.com/sarah-mears-receives-women-in-technology-and-data-awards-recognition/) at the 2026 [WatersTechnology Women in Technology & Data Awards.](https://www.waterstechnology.com/awards-rankings/7952988/witad-awards-2026-trailblazer-lifetime-achievement-award-end-user-sarah-mears-mufg-investor-services) This award recognizes lasting leadership across the industry and reflects Sarah’s impact over the course of her career. In addition, Bari Trontz, our Global Head of Marketing & Communications, was named to Financial Narrative’s 50 (FN50) List, which recognizes the most influential and innovative leaders shaping financial marketing and communications. Gráinne Rooney, Director, Product Management, also received the Digital Innovation Award at the [2026 Institute Of Bankers Ireland Future of Finance Awards](https://iob.ie/news/leadership-and-innovation-celebrated-at-iob-future-of-finance-awards-2026), recognizing financial services professionals leading innovative and impactful work. MUFG Investor Services was also included on [Atlantic Canada’s Top 100 Employers 2026](https://www.canadastop100.com/atlantic/), marking the third consecutive year on this list. This honor reflects the kind of workplace we continue to build, with long-term relationships at the center of how we work. This is a strong start to 2026, reflecting the strength of our solutions and the leadership shaping our business. We are grateful to our teams for their continued dedication, and to our clients for the trust they place in us. **Categories:** In The News --- ### [Luxembourg For Alternatives: What Asset Managers Need to Know Before Launching](https://www.mufg-investorservices.com/luxembourg-for-alternatives-what-asset-managers-need-to-know-before-launching/) **Published:** September 3, 2025 **Author:** Jenny Redlin **Excerpt:** Asset managers launching Luxembourg alternative investment funds should evaluate regulatory frameworks, fund structures, tax considerations, and operational requirements. Luxembourg offers flexible structuring and cross-border distribution advantages, but success depends on aligning jurisdictional requirements with investor expectations and long-term fund strategy. **Content:** [Dan McNamara](https://www.mufg-investorservices.com/leadership/daniel-mcnamara/), Chief Strategy Officer and Chief Financial Officer Luxembourg is a top contender for asset managers considering cross border expansion of their alternative funds. The country’s transparent regulatory framework, flexible fund structure, distribution network and deep bench of multilingual experts make the region an excellent European hub for alternative investments. However, with access comes requirements. Managers looking to navigate Luxembourg’s specialized framework rely on – and in many cases are *required* to leverage – regional service providers. Experienced in-country partners provide multifaceted support throughout the investment lifecycle, which is fundamental to a successful Luxembourg-based investment vehicle. For more than fifty years, Luxembourg has served as a strategic location for MUFG Investor Services and the broader MUFG Group. Many of our largest clients, including the top global investment managers, have Luxembourg sleeves as part of their investment programs. Currently, we safekeep more than $565 billion of assets under custody for Luxembourg-domiciled funds. With decades of experience, our team understands operational complexities resulting from the regulatory framework, market practices and other Luxembourg-specific nuances. It is no secret that Luxembourg operations are more costly as compared to other jurisdictions due to regulatory parameters and the region’s high GDP per capita. Experienced providers, however, can build a partnership around an asset manager’s evolving needs, enabling quicker time to market and streamlined, efficient operations. Our follow-the-sun model provides support across the globe, with “boots on the ground” to support critical in-country activity in addition to a global network standing ready to provide services from other locations. In fact, our global model is authorized by Luxembourg’s supervisory authority – [the Commission de Surveillance du Secteur Financier (CSSF)](https://www.cssf.lu/en/) – to provide operational support for a range of investment funds. For example, our team currently supports a multinational investment company with its Luxembourg vehicles, operating as funds or smaller parts of larger fund structures, that include investments spanning across Europe and Asia. Investment managers based outside of the European Union (EU) may require an EU-regulated product to expand across Europe. The [CSSF in Luxembourg](https://www.cssf.lu/en/) addresses this need with its business-friendly framework that provides a level of certainty and stability that attracts investment managers and investors alike. However, regulatory requirements for alternative funds vary depending upon factors including the type of fund, how it is structured and who manages it. From Alternative Investment Fund Managers (AIFM), depositaries, custodians and administrators to bank providers and corporate secretarial services, Luxembourg necessitates local knowledge and third-party support. These services – all of which MUFG Investor Services offers – help support success at each stage of the fund lifecycle so managers can focus on growing their investment programs. ***Supporting Pre-Launch*** Among other standard pre-launch activities, experienced partners work with asset managers as they identify the fund’s legal framework, consider fund structures, and appoint AIFMs. Engaging with relevant regulatory bodies such as CSSF in addition to identifying applicable laws and regulations is a prerequisite. We have seen firsthand how complex this process can be, and that is why we custom-fit our services for each investment program. Our team works with asset managers as they select their fund structures, and we tailor the administrative approach and customize operational processes. Our one-stop shop approach provides asset managers with seamless support aligned with Luxembourg market practices and regulations. For example, we are licensed to serve as an AIFM or can work closely with clients’ AIFMs to meet their unique needs. ***Supporting Launch*** To ensure successful launch, asset managers are required to establish banking relationships and safekeeping partners. An ongoing friction point in Luxembourg is the speed of establishing a required local bank account for the fund itself. While in some regions establishing a banking relationship can take days or weeks, in Luxembourg it can require months. To safely fast-track this critical step, our team leverages its global banking service, offering account options with varying yield and liquidity. In fact, we have successfully facilitated client bank accounts in as little as one week, compared to the typical three-to-six-month timeline. This is due to our position within the MUFG Group, one of the largest banks in the world with approximately $3 trillion in assets. As with other regions, Luxembourg outlines depositary and custody needs for the safekeeping and oversight of fund assets. Luxembourg-domiciled AIFs, for example, are required to appoint a CSSF-authorized depositary. MUFG Investor Services has deep experience partnering with AIFMs to provide depositary and custody services for clients across Europe, including depositary services for global funds with European investors. Our strong balance sheet and market expertise allows us to safely provide depository services globally, including those required under AIFMD and UCITS. ***Ongoing Support*** [Fund administration](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/), [transfer agency](https://www.mufg-investorservices.com/solutions/asset-servicing/transfer-agency-services/) activity and reporting and disclosures remain throughout the lifecycle of alternative funds. The CSSF, for example, outlines stringent Know-Your-Customer (KYC) and Anti-Money Laundering (AML) requirements, including monitoring processes and maintenance of customer records. Experienced service providers help asset managers achieve compliance with these obligations, while minimizing friction with investors and enabling a smoother onboarding process. At MUFG Investor Services, we recognize that traditional KYC processes are cumbersome and create frustration for fund managers and investors alike. That’s why we tailor solutions for each investment program. Our KYC approach streamlines documentation requirements and reduces redundant information requests, significantly cutting investor onboarding time. By leveraging our deep Luxembourg regulatory expertise and established relationships with local compliance frameworks, we create a smoother compliance process that minimizes friction and adheres to CSSF’s stringent KYC and AML requirements. Luxembourg provides a uniquely attractive jurisdiction to launch an alternatives investment fund. However, there are costs and considerations involved when it comes to partnering with required service providers. Given the nuances specific to Luxembourg, asset managers should carefully select in-country operational support which will enable managers to better focus on delivering value to their investors. **Categories:** Thought Leadership **Tags:** Alternatives, fund administration, MUFG Investor Services --- ### [Real Estate Service Scene](https://www.mufg-investorservices.com/real-estate-service-scene/) **Published:** May 3, 2021 **Author:** Jessica Everard **Content:** When we look at the current real estate landscape, the COVID-19 pandemic has set forth trends impacting the industry’s primary investment sectors – for example, increasing move to the use of e-commerce and downward trend in retail, and the necessitated rise in remote working, which will continue to create volatility in vacancy and capitalization rates in the office sector. A [recent study by PwC](https://www.pwc.com/real-estate-trends-global)1 indicates real estate debt may be a popular strategy for investors to fill a potential lending void created by traditional banks as credit standards tighten. In the wake of the pandemic, investment managers may revisit the topic of outsourcing. Prior to the pandemic, real estate investment managers had low confidence in the quality of work being produced by outsourced providers. According to a 2018 KPMG outsourcing survey2, when asked about the challenges faced while outsourcing, 29% of real estate investment professionals surveyed said they saw a decline in the quality of services delivered versus in-house delivery, while 33% reported a lack of administrator flexibility (unable to support ad hoc requests). ***MUFG Investor Services Offering*** With an enhanced scope of services from property oversight, to accounting, reporting, and analytics, at all levels of a fund investment structure, MUFG Investor Services has the capability to service the full value chain within a real estate fund structure. Highly experienced service teams, equipped with full knowledge of the real estate industry and proven understanding of its technology, are available in the same service region. MUFG Investor Services has been at the forefront of the increasing demand for outsourcing, gaining our client’s confidence by developing a unique offering with their specific needs in mind. Partnering with a leading administration service provider allows our clients access to draw on global resources and industry knowledge, a diversified product suite, and time zone advantages as they deliver value to their investors. ***Technology and Integration*** In combination with the market leading Yardi (equity) and Sentry (debt) applications, our proprietary modelling and scenario analysis tool and latest client portal technology provide a cutting-edge self-service experience for both managers and their investors. With a single platform for equity, debt, and hybrid strategies, positions are sourced from the same platform and related reporting, in accordance with PREA3 (USA), INREV4 (Europe), and ANREV5 (APAC) standards, is made available via our client portal. By offering genuine integration between accounting, modelling, payment and portal applications, we provide clients with straight-through-processing and ultimate transparency. ***Bringing the Bank*** As the asset servicing arm of one of the world’s largest banks6, we have global relationships with many of the largest fund managers. As well as offering investor services solutions we offer comprehensive banking, debt and FX services through our fully licensed Cayman Bank7 and affiliates, including subscription lines of credit. 1 PwC Emerging Trends in Real Estate® The Global Outlook 2018 2 KPMG Real Estate Fund Administration 2.0 Insights from the 2018 outsourcing survey 3 Pension Real Estate Association 4 European Association for Investors and Non-Listed Real Estate Vehicles 5 Asian Association for Investors and Non-Listed Real Estate Vehicles 6 Mitsubishi UFJ Financial Group (MUFG), with more than US$3.2 trillion in assets. 7 MUFG Alternative Fund Services (Cayman) Limited, a Category “A” Bank licensed in the Cayman Islands by the Cayman Islands Monetary Authority **Categories:** Thought Leadership **Tags:** RE, Real Estate --- ### [Breaking Boundaries: Unveiling MUFG Investor Services’ Strategic Leap into Payments](https://www.mufg-investorservices.com/breaking-boundaries-unveiling-mufg-investor-services-strategic-leap-into-payments/) **Published:** January 26, 2024 **Author:** Jenny Redlin **Content:** MUFG Investor Services’ *Alt Insider* recently sat down with Adil Rehman, Managing Director, Global Head of Payments & Liquidity. Adil is leading the development of the MUFG Investor Services banking ecosystem. Discover why Adil chose MUFG Investor Services, why the business is expanding its banking solutions, the role technology plays in achieving this, and much more. ***Q: Why did you choose to work with MUFG Investor Services?*** MUFG Investor Services is one of the leading players in the asset servicing and administration space, developing a cutting-edge platform within an agile and collaborative environment stood out as a unique and exciting opportunity. While we are well known in asset servicing administration and fund financing, our journey in banking solutions is in its early stages, giving me the chance to oversee the development and evolution of payment and cash management services. In addition to this, MUFG Investor Services is a leader in technology, as well as part of one of the largest banks in the world, allowing us to better serve our clients and unlock more value for them. ***Q: Why are we entering the payments and cash management spaces now?*** There are several factors that drive our entry into payments and cash management. Firstly, the payment industry continues to experience rapid growth, however, the focus on serving financial institutions, compared to the consumer space, has been limited. While consumer banking has evolved to offer user-friendly experiences, the same hasn’t translated to financial institutions. This presents a major opportunity. Secondly, we are extremely well positioned to enter this space from a technology and global footprint perspective. We can leverage our cloud-based systems and international presence to enhance the way clients operate their bank accounts and payments on a global scale. Finally, we strive to offer a comprehensive suite of integrated solutions to our clients and there is a natural alignment which stems from the many synergies banking and payments have with the existing core services we provide. In our endeavor to provide continuity and ease of implementation across our clients’ entire operations, banking and payments are central in this intersection between the various activities, and delivering best-in-class solutions in this space can generate a material impact. *Please note: MUFG Investor Services payments service is still under development.* ***Q: What differentiates us from our competitors?*** We set ourselves apart by our ability to address clients’ various operational challenges. With a keen focus on improving cash management efficiency amidst rising interest rates and funding costs, we aim to help clients consolidate and optimize their cash positions. Our commitment to providing value through tailored solutions, coupled with a centralized treasury offering spanning multiple banking providers, allows clients access to a broad panel of FX liquidity providers and diverse set of payment rails. One of our core strengths is cultivating strong partnerships with our clients built around their unique needs. By understanding their goals and objectives, we deliver curated solutions that help them tackle their biggest challenges and achieve their vision. This commitment positions us as a trusted partner and a strategic ally in addressing our clients’ evolving needs. ***Q: What role does technology play in this?*** Technology plays a pivotal role in achieving our ambitions. It enables you to really scale a business and provides access to data, clear visibility into positions, and valuable analytics for informed decision-making. Technology facilitates connectivity and data aggregation across various platforms, centralizing our clients’ banking information. This addresses the challenge of fragmented data caused by clients using multiple banks. The right technology streamlines operations, making our solutions more cost-effective and efficient. ***Q: And finally, how has the banking ecosystem evolved in the past 12 months?*** Over the past year, the banking ecosystem has undergone significant transformation. In fact, there has been more change in the banking industry for institutions in the last three years than in the previous three decades. While consumer banking has seen notable improvements, institutional banking has also made strides. One major evolution has been the increased standardization and sharing of data. Similar to the principles of Open Banking enforced in the consumer sector, we are now witnessing a trend toward data sharing in the institutional side of banking. This has allowed for more efficient and standardized data exchange between banks, leading to better centralization of information and enhanced efficiency in managing trapped cash and liquidity. Another major evolution has been the move towards same day and real-time processing. **Categories:** Thought Leadership **Tags:** Adil, Banking, Payments --- ### [MUFG Investor Services Expands Securities Lending Services in Japan](https://www.mufg-investorservices.com/mufg-investor-services-expands-securities-lending-services-in-japan/) **Published:** May 2, 2024 **Author:** Jenny Redlin **Content:** *MUFG Investor Services recently introduced agency securities lending services for the SBI V S&P500 Index Fund, managed by SBI Asset Management Co., Ltd., through the firm’s Global Securities Lending Solutions (GSLS). We spoke with Tim Smollen, EVP and Global Head of the GSLS team, who described the details and significance of this new offering.* **Q: *Is it unusual to provide this type of service in the Japanese market?*** **Tim Smollen (TS):** This launch is a significant achievement and we’re very excited to provide a fully-fledged global agency securities lending service for a Japanese trust fund (domestic investment trust). While securities lending transactions have been widely used by overseas investment trusts, Japanese investment trusts have only used securities lending in a very limited capacity. Securities lending itself is a common practice in other jurisdictions, as institutional investors, pensions, trust funds lend their assets to other market participants to generate additional revenue from their holdings. ***Q: What prompted the decision to offer securities lending?* TS**: We have been working on this for several years. In 2020, MUFG Investor Services decided to enhance our global securities lending capabilities by assembling a new team and investing in new technology. We have been involved in securities lending for more than two decades, but previously focused on regional programs with basic features. Recognizing a growing need in our industry, the GSLS team completely recast our offering by introducing more capabilities for clients, including diverse trade types, collateral options, and indemnification. After enhancing our capabilities, our team met with many clients and SBI Asset Management in Japan expressed great interest in our new securities lending opportunities. We’ll serve as a lending agent for SBI and will lend securities, receive collateral, and initiate mark-to-market collateral value daily, based on their instructions. And we will ensure proper risk control—receiving 100% or more collateral of securities on loan, mark-to-market collateral value on daily basis, and request additional margin if collateral value is insufficient. ***Q:* *What is the potential for this service and why is it important to your clients?*** **TS:** We believe this is a very significant tool. It empowers asset management firms that cannot provide their own securities lending services and gives them the opportunity to generate additional revenue for funds and investors. In many ways, this service levels the playing field by giving those asset managers the same options as other investors who have long participated in securities lending. We’re very pleased that we developed a service that can help our client generate new revenue, and we intend to expand the service to other Japan-domiciled investment trust funds in the future. ***Q: What were some of the factors that have hindered investment trusts from participating in securities lending in the past?*** **TS:** Historically, it’s been very difficult for Japanese investment trusts to do securities lending. It required significant technology upgrades as well as additional resources to operate a program. Also, Japanese investment trusts didn’t use agent lenders because there are many regulatory points to consider when hiring an external lender. Our GSLS team worked with our clients, along with legal and regulatory experts, to clear those hurdles and create this opportunity. ***Q: What are some of the other benefits of this service?*** **TS:** The needs of every client are different so it’s difficult to identify any specific thing. But I can say that SBI Asset Management, and all the clients that use our securities lending offering, will receive world-class service. Our clients benefit from the firm’s global reach, size, and expertise. And we prioritize risk management, risk mitigation, and accurate reporting, which are especially crucial for our Japanese clients. ***Q: What does this new offering mean to MUFG Investor Services?*** **TS:** This is another important step in the evolution of MUFG Investor Services. During the past decade, we have invested significantly to expand our global suite of services. MUFG Investor Services recently topped more than $1 trillion in assets under administration. Because we are a division of MUFG Bank, one of the world’s largest, we offer clients access to an extraordinary suite of products, including banking, fund finance, FX overlay, custody, and now securities lending. This means we have the unique ability to support our clients across the entire investment value chain. **Categories:** Thought Leadership --- ### [A Market Matures: Navigating the Rise of Direct Lending](https://www.mufg-investorservices.com/a-market-matures-navigating-the-rise-of-direct-lending/) **Published:** March 13, 2025 **Author:** Jenny Redlin **Content:** Private credit markets have surpassed $3 trillion in assets globally, with direct lending funds seeing the strongest growth, in a shift that is having profound consequences for traditional banks and the wider economy. But as competition and margin pressures mount, direct lenders now must navigate lower absolute returns, find suitable liquidity parameters for a growing base of investors, and compete more creatively for deals across more industries. In our joint white paper with Carne Group, we explore these themes, and how trusted service providers can play a role. ##### **Key Takeaways** - **Private credit markets, led by direct lending, surpassed the $3 trillion mark in 2024 by some estimates.** Private debt assets had already doubled from 2019 to 2023 and Preqin forecasts that they will grow at a compound annual growth rate of 9.88% from 2023 to 2029. - **Margin pressures are furthering the move toward outsourcing.** Some 51% of managers with proprietary management companies said they would outsource more functions over the next two years. - **As an estimated $1 trillion pours into global private markets from retail investors and wealth channels, a key focus will be ensuring adequate liquidity.** This could mean additional education, more timely asset valuations and new fund structures. - **Banks are claiming an uneven playing field, given direct lenders’ lower disclosures and capital requirements.** As banks retreat, direct lenders are dominating fund financing and opportunities are arising in asset-backed financing and risk-transfer transactions. - **Healthcare, technology and infrastructure are providing fertile ground to compete.** Smaller and midsized direct lending funds are leveraging their agility, and deep understanding of challenges in these industries, to grow in Silicon Valley and other technology corridors. - **Since rates were cut, absolute returns will likely dip from current levels.** Lower rates could also spur more refinancings of existing debt facilities. Special thanks to Treabhor Mac Eochaidh, global head of private debt, MUFG Investor Services and Des Fullham, Chief Regulatory & Client Solutions Officer, Carne Group, who provided extensive insight and guidance for this white paper. [Download the Whitepaper](https://www.mufg-investorservices.com/wp-content/uploads/mufg-carne_whitepaper_2025.pdf) **Categories:** Thought Leadership **Tags:** carne group, Direct Lending, interest rates, market trends, MUFG Investor Services, Private Credit, Private Debt, regulatory compliance --- ### [Lift-Outs Without the Disruption: A Proven Playbook for Operational Transitions](https://www.mufg-investorservices.com/lift-outs-without-the-disruption-a-proven-playbook-for-operational-transitions/) **Published:** August 5, 2025 **Author:** Jenny Redlin **Content:** By McAllister (Mac) Kirschner, Chief Operating Officer, MUFG Investor Services This article was originally posted in [Hedgeweek](https://www.hedgeweek.com/lift-outs-without-the-disruption-a-proven-playbook-for-operational-transitions/). As alternative asset managers scale and diversify to achieve new growth, operational complexity often moves faster than in-house teams can keep up. Talent gaps, increasing costs, outdated legacy systems, and fragmented processes will hinder an asset manager’s ability to raise capital and introduce new products to improve returns for investors. At that point, operational outsourcing is more than an efficiency play—it becomes a strategic imperative. We’re seeing this shift frequently, and one of the most effective—and sometimes challenging—forms of outsourcing is the lift-out: A “go-to” strategy that allows managers to transition staff, functions, systems, and technology to an outsourcing partner without losing institutional knowledge or continuity. That can mean moving a single task, a small team, or absorbing an entire department. When executed effectively, lift-outs can significantly help to optimize performance, improve efficiency, and create next-gen operating models to help them grow assets and remain competitive. **From Fragmented to Future-Ready: A Real-World Lift-Out** Consider our collaboration with one global alternative asset manager. Although widely recognized in the industry, the firm was struggling with high turnover in their middle and back offices, manual workflows, and outdated technology. What began as a short-term staffing solution—sending our employees across the U.S. to support their team—evolved into an expansive, multi-year engagement that transformed the firm’s operating model. We ultimately hired and redeployed 30 to 40 people, onboarded key members of their internal team, and lifted out whole core functions onto our systems. We assumed responsibility for data management within the client’s order management system (OMS), trade settlements, corporate actions, portfolio administration, and performance reporting. One of the most impactful changes was creating a golden source of data. By centralizing and validating trading information, we corrected reporting exceptions quickly, eliminated delays, and delivered measurable cost savings. With a modern, scalable model in place, the firm increased AUM from $50 billion to more than $183 billion. **Why Managers Pursue Lift-Outs** MUFG Investor Services has led internal and external lift-outs for more than a decade. While each one is unique, the motivations are often the same. Managers want to retain continuity with trusted teams, and gain access to automation and modern platforms. Lift-outs also offer a way to preserve institutional knowledge while replacing inefficient processes. Compared to full outsourcing transitions, they can provide more stability, especially for firms facing rapid growth or internal change. But lift-outs come with challenges. Managers are frequently hesitant to give up control or implement new processes. Teams often worry about job security, new reporting lines, or changes in compensation. For service providers, success depends on whether the transition can be efficiently integrated and scaled for long-term value. **Our Approach: Strategically Built for Alternatives** Our playbook doesn’t begin with suggestions for a lift-out. Instead, we have conversations about what’s working, what’s not, and what’s possible. Our teams analyze the client’s current operating model to identify inefficiencies, skill and technology gaps, third-party vendor agreements, and opportunities to automate. In many cases, we help clients enhance their operating models without a lift-out. When a lift-out makes sense, we take a structured approach. We assess a manager’s management hierarchy, workforce skills, functions, and technology stack to determine compatibility with our model. We evaluate where our systems and automation can add value, and we ensure that the model will work economically for both firms. For example, we recently assisted a manager that needed a complete middle-office lift-out to support its transition to T+1. Our solution enabled daily reconciliation of cash, positions, and trades. It also included automated trade status updates and exception resolution workflows. The result? A 30 percent improvement in reconciliation speed and an 18 percent reduction in headcount costs. With another business line of the same client, we deployed a shadow accounting solution and embedded experts within their systems to manage books and records, respond to investor requests, support audits, and deliver accurate management reporting. This approach proved so effective that we’re working with additional business lines within the organization. The key is tailoring the solution to the client’s long-term strategy and growth goals. **Success Begins with Integration** Every lift-out has its own playbook, and the most successful lift-outs begin with effective integration. Our teams, including Relationship Management, Client Solutions, and Client Integration, along with Product specialists, stay in constant dialogue with clients to confirm technology and software efficiently interact. We focus heavily on communication. Our HR and leadership teams conduct frequent site visits, town halls, and one-on-one meetings with transitioning employees to build trust and connection. We want new colleagues to feel supported, not just reassigned. That means clarifying roles, outlining reporting structures, addressing compensation questions, and ensuring continuity. In some cases, transferring employees feel conflicted about reporting lines, particularly if they remain onsite with their original firm. It’s our job to bring structure and reassurance. **Culture Is Critical** What defines a successful lift-out isn’t just execution, it’s integrating new colleagues into a culture where they can thrive. Our culture is collaborative and client centric. We tap senior leaders to assist with transitions, encourage new employees to share their views, set clear expectations, and provide career path visibility. New team members aren’t stepping from an asset manager or hedge fund into a fund administrator. They’re entering an organization that spans [asset servicing](https://www.mufg-investorservices.com/solutions/asset-servicing/ "Asset Servicing"), [business process outsourcing](https://www.mufg-investorservices.com/solutions/asset-servicing/business-process-outsourcing/ "Business Process Outsourcing"), [banking](https://www.mufg-investorservices.com/solutions/banking-liquidity/banking/ "Banking"), [treasury service](https://www.mufg-investorservices.com/solutions/banking-liquidity/ "Banking & Liquidity")s, [custody](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/ "Global Custody"), [fund finance](https://www.mufg-investorservices.com/solutions/financing/fund-financing/ "Fund Financing"), [FX](https://www.mufg-investorservices.com/solutions/banking-liquidity/foreign-exchange-overlay/ "Foreign Exchange Overlay"), [securities lending](https://www.mufg-investorservices.com/solutions/financing/securities-lending-agency-repo/ "Securities Lending & Agency Repo"), and more—creating opportunities far beyond the middle or back office. We take pride in helping people grow within our firm. And we believe that investing in people is the best way to ensure long-term client success. As one of my colleagues says, “You can’t hire or buy culture. You must instill it from within.” **The Bottom Line** Lift-outs aren’t a fit for every manager. But for alternative asset managers facing rising costs, operational pressure, and system inefficiencies for new products, lift-outs can be transformational when executed with care, rigor, and experience. MUFG Investor Services has spent the last decade refining that process. We don’t just transition operational models. We help clients build better ones. **Categories:** In The News **Tags:** Alternatives, fund administration, fund servicing, MUFG Investor Services, portfolio administration, Private Markets, Public markets --- ### [How Asset Managers are Tackling Operational Challenges](https://www.mufg-investorservices.com/how-asset-managers-are-tackling-operational-challenges/) **Published:** February 6, 2025 **Author:** Jenny Redlin **Content:** As fund managers navigate the challenge of scaling and innovating without [disrupting their operations,](https://www.mufg-investorservices.com/lift-outs-without-the-disruption-a-proven-playbook-for-operational-transitions/) Joe Latini, our Chief Commercial Officer, speaks with Nick Fitzpatrick of Funds Europe about effective strategies for achieving this balance. He also shares key attributes investment managers should seek in a service provider to support their goals. ![Fund europe joe latini](https://www.mufg-investorservices.com/wp-content/uploads/fund-europe_joe-latini.jpg "Mufg Investor Services") [Play](https://www.youtube.com/watch?v=TzIcGqn7je4?rel=0) This video was originally posted in [Funds Europe](https://funds-europe.com/video-how-asset-managers-are-tackling-operational-challenges/). **Categories:** In The News **Tags:** Alternatives, Joe Latini, MUFG Investor Services, Operational Challenges --- ### [Competing for LP Commitments: The Importance of Operational Precision in 2026 and Beyond](https://www.mufg-investorservices.com/competing-for-lp-commitments-the-importance-of-operational-precision-in-2026-and-beyond/) **Published:** January 13, 2026 **Author:** Jenny Redlin **Content:** This article was originally posted in [The Alternative Investor.](https://issuu.com/brodiecg.com/docs/the_alternative_investor_jan_2025_final?fr=sMGI2Yzg0MTkyMzA) While deal making and historical returns remain the top performance metrics, leading managers are increasingly prioritizing operational excellence, and for good reason. Operational missteps can trigger a range of consequences including regulatory fines and damaged investor relationships. Operational precision will continue to influence Limited Partner (LP) allocations throughout the year, and General Partners (GP) should take heed of strategic drivers that may impact their approach. **Growth of Complex Fund Structures** Managers are increasingly turning to semi-liquid or evergreen funds to meet the [evolving needs of LPs participating in private markets](https://www.mufg-investorservices.com/operations-teams-evolve-as-line-between-public-private-markets-blurs/) while looking to maintain periodic liquidity. Although these funds provide greater flexibility, semi-liquid structures inherently raise operational considerations and create new layers of complexity for managers. With evergreen funds, [cash and liquidity management](https://www.mufg-investorservices.com/mufg-investor-services-expands-banking-solutions-to-provide-global-payment-and-cash-management-services-to-clients/) needs are heightened due to increased inflows and outflows with no fixed maturity date. Redemptions, NAVs and investment performance [calculations become more complicated and matching liquidity between investors](https://www.mufg-investorservices.com/mufg-investor-services-fee-calculation-modeling/) and investments becomes challenging when compounded by slow pay provisions or lock-in periods. Unsurprisingly, [managers are turning to experienced providers to tackle](https://www.mufg-investorservices.com/how-asset-managers-are-tackling-operational-challenges/) these complexities. For example, our [advanced fee calculation tool](https://www.mufg-investorservices.com/mufg-investor-services-names-fi-dinh-as-head-of-fund-finance-asia-pacific-apac-region/) runs waterfall, carried interest modeling, and performance fees per investor in the fund. Our integrated automated [payments and settlements platform provides solutions](https://www.mufg-investorservices.com/mufg-investor-services-expands-banking-solutions-to-provide-global-payment-and-cash-management-services-to-clients/) for slow pay and full redemption, both important GP tools given the increased liquidity opportunities with evergreens. **Increasingly Complicated Investor Needs** As complex [fund structures entice new entrants into private markets,](https://www.mufg-investorservices.com/outsourcing-in-private-markets-how-fund-managers-and-trusted-partners-are-driving-growth/) GPs require targeted yet highly flexible operations to serve long-standing institutional LPs and incoming high-net-worth retail investors. Operational demands and baseline requirements, including fee calculations and allocations, are becoming more complicated due to these varied participants. Redemptions, NAVs and investment performance [calculations become more complicated and matching liquidity between investors](https://www.mufg-investorservices.com/mufg-investor-services-fee-calculation-modeling/) and investments becomes challenging when compounded by slow pay provisions or lock-in periods. Adding operational complexity is the need for timely, standardized and reconciled reporting to provide investor transparency. For LPs, regulatory requirements for disclosure obligations, such as beneficial ownership reporting, continue to increase. Fee transparency and fees paid to managers are also of growing interest when determining capital commitments. LPs [continue to demand manager](https://www.mufg-investorservices.com/time-and-flexibility-how-continuation-funds-can-help-private-equity-managers/) alignment with the Institutional Limited Partners Association (ILPA) guidelines in addition to clarity on capital calls, distributions, carried interest, and allocation details with calculations they can verify. Consistently meeting these obligations and regulatory requirements, at scale and as required, is nearly impossible without specialized infrastructure and jurisdictional expertise. **Necessitating an Automated Bespoke Approach** To meet an increasingly high bar, GPs are looking to safely deploy institutional grade capabilities to support their [private market](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/) operations. Leading [managers understand that partnering with trusted](https://www.mufg-investorservices.com/outsourcing-in-private-markets-how-fund-managers-and-trusted-partners-are-driving-growth/) specialists who custom-fit processes and automate front- to back-office activity, all within a highly controlled environment, saves time and creates efficiency. Notably, both [private and public market](https://www.mufg-investorservices.com/operations-teams-evolve-as-line-between-public-private-markets-blurs/) tools have been revamped to support semi-liquid funds. Our teams have developed flexible, automated solutions for calculations, collaboration tools, and other operational requirements for complex structures that are custom fit for each investment vehicle. With thousands of funds vying for LP commitments, the [private market ecosystem demands operational](https://www.mufg-investorservices.com/operations-teams-evolve-as-line-between-public-private-markets-blurs/) excellence. Managers must move quickly to implement the support required to transform today’s operational complexity into a competitive advantage. **Categories:** In The News --- ### [Unlocking Alternatives: The Democratization of Private Markets](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/) **Published:** February 6, 2026 **Author:** Jenny Redlin **Content:** In a MUFG Investor Services podcast, David Rochford, Global Head of Public Markets at MUFG Investor Services, and Gavin Byrnes, Chairperson and Independent Non-Executive Director, MUFG Alternative Fund Services (Ireland) Ltd, discuss how the democratization of private markets is reshaping investor access, distribution models, and fund structures. They highlight the operational readiness and technological innovation needed to support this evolution and deliver better outcomes for investors. Listen to the full episode. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast **Tags:** alternative investments discussion, alternative investments podcast, Alternatives, democratization of alternatives, democratization of private markets, MUFG Investor Services, Private Markets, private markets industry discussion, private markets investment trends, private markets podcast --- ### [2025 Fund Administrator of the Year and Male Ally of the Year](https://www.mufg-investorservices.com/2025-fund-administrator-of-the-year-and-male-ally-of-the-year/) **Published:** December 11, 2025 **Author:** Jenny Redlin **Content:** ### MUFG Investor Services Recognized by Asset Servicing Times and Women in Financial Markets We are honored to share that MUFG Investor Services has recently received several distinguished industry recognitions. In November, MUFG Investor Services was awarded *European Fund Administrator of the Year* at the [Asset Servicing Times Industry Excellence Awards](https://www.assetservicingtimes.com/industryexcellenceawards/index.php). We are proud that our unique ability to support clients across the investment lifecycle through an integrated model that streamlines operations and reduces complexity was recognized by this notable group. We are also pleased to share that Joe Latini, our Chief Commercial Officer, was named *Male Ally of the Year* at the [Women in Financial Markets (WIFM) Gala & Awards Ceremony](https://womeninfinancialmarkets.org/connect/2025-wifm-gala-awards-ceremony/) held in October. This recognition celebrates Joe’s leadership in turning advocacy into action and reflects our strong culture of collaboration and inclusion. WIFM is a non-profit organization committed to fostering a more inclusive and equitable environment across the financial services industry. These recent awards showcase MUFG Investor Services’ dedication to serving as a trusted industry partner and our commitment to excellence. For information on previous industry acknowledgements, please visit [here](https://www.mufg-investorservices.com/we-were-selected-by-private-equity-wire-for-fund-administrator-of-the-year/). **Categories:** Blog **Tags:** 2025 fund administrator of the year, 2025 Industry Recognition, alternative investment fund awards, alternative investments, asset servicing, asset servicing awards, Corporate Leadership, Diversity and Inclusion, diversity and inclusion awards financial services, financial services industry awards 2025, fund administration, fund administration awards, Industry Awards, industry recognition fund services, Institutional Asset Managers, male ally of the year award, MUFG Investor Services --- ### [Navigating Technology, Regulation, and the Outsourcing Evolution](https://www.mufg-investorservices.com/navigating-technology-regulation-and-the-outsourcing-evolution/) **Published:** November 26, 2025 **Author:** Jenny Redlin **Content:** In January 2026, this article was featured in the Fund Services Annual 2026 published by the Asset Servicing Times. This article was originally posted in [Asset Servicing Times](https://www.assetservicingtimes.com/astimes/issue.php?issuelink=https://www.assetservicingtimes.com/astimes/ASTimes_issue_377.pdf&issue_id=377) **Given that private equity fund administrators experienced a transformative year marked by a heightened focus on data collection and analysis in 2023, how are you leveraging technology and automation to stay competitive, and what are the biggest tech-related challenges you are facing in 2025?** **Daniel Trentacosta:** For us, it’s about partnering with managers and custom-fitting technology and services to best support clients’ unique needs. Leveraging the right technology and employing automation are non-negotiables. We are constantly examining data strategies and exploring client-facing technology and new marketplace tools to strengthen the client experience and improve scale on our side. Given the ongoing democratization of alternatives, traditional funds are evolving into more complex structures with a range of investor demands. Evergreen structures are a topical example. While these funds offer unique investor benefits, they present operational challenges. These structures may require performance and management fee calculations for investors at different rates, in addition to various waterfall and carried interest approaches. Our technology is already built to support open-ended and closed-ended funds, and our team tailors these systems to meet the specific needs of evergreens. We know that automation is key and custom-fitting services without manual intervention reduces the margin for error and mitigates risk. **With climbing demand for outsourcing continuing to shape the industry, what factors should fund managers consider when deciding between in-house administration versus outsourcing, and how has this decision-making process evolved?** **Trentacosta:** The decision to outsource starts with a conversation. Working with a trusted administrator, managers need to consider their current pain points and realistically identify what is possible to address challenges. We know that outsourcing involves entrusting certain administrative functions to an external partner and that is why ensuring the best culture fit from a business perspective is important. When faced with increasing costs, fragmented processes, and outdated systems, managers often look at outsourcing as more than an efficiency play. Our teams have deep experience partnering with managers to navigate these decisions, which center around core questions including: how complex are the tasks at hand and what technology is needed, and, importantly, how disruptive would this be to running my business? **We’re seeing that managers are frustrated with issues like poor service quality, high turnover, outdated technology, and unjustified price increases. How are you differentiating your service offering and what innovations are you implementing to exceed client expectations?** **Trentacosta:** MUFG Investor Services undertakes a client-centric approach based on constant communication and partnership. Across the board, our teams listen to client feedback and tailor fit solutions and customize technology around these unique needs. Communication is critical, and part of this approach is addressing concerns head on. From the start, clients are supported by a global network of experts with decades of industry experience to help ensure a seamless experience. Our one-stop-shop approach provides support across the investment value chain, helping to streamline services and increase efficiency. **Looking ahead, with data challenges including maintaining data accuracy and security, and ensuring accessibility and regulatory compliance, plus platform integration being critical due to the advent of different applications, how are you future-proofing your operations and what trends do you see shaping fund administration in the next three to five years?** **Trentacosta:** You don’t need a crystal ball to see that the future includes new complex structures, investor classes, and advances in technology. Core elements such as the need to maintain data integrity and security, in addition to keeping your finger on the pulse of change, will remain. For us, it comes back to doing what we do best: communicating with clients, anticipating their future needs, and continually improving our processes and technology to exceed those needs. **Categories:** In The News --- ### [Retailization, Co-Investments, and Fundraising in Private Markets](https://www.mufg-investorservices.com/retailization-co-investments-and-fundraising-in-private-markets/) **Published:** December 2, 2025 **Author:** Jenny Redlin **Content:** Join Sonia Bhasin, General Counsel at MUFG Investor Services, and John Adams, Partner, Funds & Asset Management at A&O Shearman, as they explore how retailization, co-investments, and new fund structures are reshaping fundraising in private markets. The conversation covers the rise of European Long-Term Investment Funds (LTIFs), the UK’s Long-Term Asset Funds (LTAFs), interval funds, and the continued importance of sidecars and managed accounts, as well as the regulatory complexities of reverse solicitation and pre-marketing. Together, they share how managers can navigate these challenges and look towards future opportunities. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast --- ### [Leading with Intention in APAC: A CEO's View](https://www.mufg-investorservices.com/leading-with-intention-in-apac-a-ceos-view/) **Published:** August 27, 2025 **Author:** Jenny Redlin **Content:** Join Fi Dinh, Managing Director and Head of Fund Finance for Asia-Pacific at MUFG Investor Services, and Amy Cho, CEO and Head of Asia-Pacific at M&G Investments, as they explore what it means to lead with empathy, clarity, and cultural awareness in Asia-Pacific’s dynamic financial sector. From navigating organizational change to fostering trust and inclusion, Amy share’s thoughtful perspectives on empowering teams, communicating through uncertainty, and building long-term strategic growth across the region. Listen to full episode. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast --- ### [Cayman in Focus: Resilience, Reporting, and Regulatory Readiness](https://www.mufg-investorservices.com/cayman-in-focus-resilience-reporting-and-regulatory-readiness/) **Published:** October 22, 2025 **Author:** Jenny Redlin **Content:** MUFG Investor Services’ Kendell Pierre, Chief Compliance Officer, and Sandra Edun-Watler, Founder and Principal, Edun-Watler Consulting Services, examine Cayman’s position as a premier fund domicile and its nuanced regulatory landscape. They discuss FATF reviews, beneficial ownership reforms, the Private Funds Act, and expanding AML obligations. Together, they highlight the importance of strong compliance standards and public-private collaboration across the alternatives investment industry. Listen to the full episode. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast --- ### [MUFG Subscription Platform](https://www.mufg-investorservices.com/mufg-subscription-platform-2/) **Published:** July 14, 2025 **Author:** I Q **Content:** Our MUFG Subscription Platform helps you move faster—with one master profile, one subscription workflow, and centralized fund documentation all in one intuitive platform. Smarter onboarding isn’t the future. It’s already here. ![Opportunity won't wait - MUFG Subscription Platform graphic]() **Categories:** Video --- ### [MUFG Investor Services Limassol](https://www.mufg-investorservices.com/mufg-investor-services-limassol/) **Published:** October 3, 2023 **Author:** I Q **Content:** Take a look at our newest office in Limassol, Cyprus. ![MUFG Investor Services sign on the Cyprus office building facade]() **Categories:** Video --- ### [Global Alternatives Summit 2023](https://www.mufg-investorservices.com/global-alternatives-summit-2023/) **Published:** December 1, 2023 **Author:** I Q **Content:** Thought leaders from across the global alternative investment management ecosystem convened to discuss the biggest challenges and opportunities across the public and private markets. Experts on panels and fireside chats covered the current state of the industry and addressed ways to create and deliver positive change for our firms and for the industry’s future. ![header email communication]() **Categories:** Video --- ### [Opportunity for a New Career](https://www.mufg-investorservices.com/opportunity-for-a-new-career/) **Published:** January 15, 2024 **Author:** I Q **Content:** “We provide an opportunity for a career, not a job,” Joseph Latini, Chief Commercial Officer, explains. “In giving people that opportunity for a career, you have to give them the opportunity to grow, and learn, and continue to learn.” From management and leadership programs, to our Digital Academy and more, we’re committed to providing our employees with opportunities for learning, growth, and development and passionately believe in the value of mentorship. ![thumb (8)]() **Categories:** Video --- ### [Shaping the Future of Private Markets Together](https://www.mufg-investorservices.com/shaping-the-future-of-private-markets-together-2/) **Published:** June 2, 2024 **Author:** I Q **Content:** Jack Lee, our Head of Private Markets Product Development, sat down with Private Equity Wire to discuss the evolving private markets landscape. In the interview, Jack explores how the industry is responding to increased investor demand, the rise of new fund structures like evergreens, and a growing trend toward outsourcing across the front, middle, and back office. He also highlights how we help clients adapt to scalable solutions and a trusted partner approach. ![thumb (6)]() **Categories:** Video --- ### [MUFG Investor Services New York Alts & Private Markets Forum 2024](https://www.mufg-investorservices.com/mufg-investor-services-new-york-alts-private-markets-forum-2024/) **Published:** June 5, 2024 **Author:** I Q **Content:** Senior leaders from the world’s largest public and private funds gathered at our inaugural New York Alts & Private Markets Forum at the Mandarin Oriental New York. Thought leaders delved into the opportunities and risks facing the global alternative investment management industry today. Discussions covered outsourcing / co-sourcing / lift-outs, rising costs and capital allocation, digital transformation, complex operating systems, the geopolitical landscape, culture, talent development and retention, and much more. ![Panel discussion at the Global Alternatives Summit]() **Categories:** Video --- ### [MUFG FX Overlay](https://www.mufg-investorservices.com/mufg-fx-overlay/) **Published:** July 22, 2024 **Author:** I Q **Content:** Our integrated platform mitigates risks related to FX exposures within a portfolio or hedged share classes. This scalable, cloud-based system enables you to tailor every aspect of your FX overlay program through the lifecycle of a hedge, including hedge ratios, hedge frequency, NAV triggers, tenors and execution methodology. ![fx overlay]() **Categories:** Video --- ### [MUFG FX Overlay (Japanese Translation)](https://www.mufg-investorservices.com/mufg-fx-overlay-japanese-translation/) **Published:** July 23, 2024 **Author:** I Q **Content:** Our integrated platform mitigates risks related to FX exposures within a portfolio or hedged share classes. This scalable, cloud-based system enables you to tailor every aspect of your FX overlay program through the lifecycle of a hedge, including hedge ratios, hedge frequency, NAV triggers, tenors and execution methodology. ![japanese]() **Categories:** Video --- ### [MUFG FX Overlay (Mandarin Translation)](https://www.mufg-investorservices.com/mufg-fx-overlay-mandarin-translation/) **Published:** July 24, 2024 **Author:** I Q **Content:** Our integrated platform mitigates risks related to FX exposures within a portfolio or hedged share classes. This scalable, cloud-based system enables you to tailor every aspect of your FX overlay program through the lifecycle of a hedge, including hedge ratios, hedge frequency, NAV triggers, tenors and execution methodology. ![mandarin]() **Categories:** Video --- ### [MUFG Investor Services Singapore Alts & Private Markets Forum 2024](https://www.mufg-investorservices.com/mufg-investor-services-singapore-alts-private-markets-forum-2024/) **Published:** October 8, 2024 **Author:** I Q **Content:** Economic leaders and senior executives joined broad discussions about macroeconomics, the impact of inflation and interest rates, building purpose-driven cultures and promoting employee wellness, trends in outsourcing and data management, the future of private markets in the region, and much more. ![mufg singapore alts forum website header (002)]() **Categories:** Video --- ### [Reinventing Asia's Economic Model](https://www.mufg-investorservices.com/reinventing-asias-economic-model/) **Published:** October 8, 2024 **Author:** I Q **Content:** John Sergides, MUFG Investor Services CEO, and Dr. Jeffrey Jaensubhakij, GIC’s Group Chief Investment Officer, examined a host of global macroeconomic and region-specific issues shaping the global alternatives industry in a fireside chat that opened our MUFG Investor Services Singapore Alts & Private Markets Forum on October 8, 2024. ![mufg retainer2024 1216x580 5]() **Categories:** Video --- ### [Requiem for Reengineering: Scaling Up Operations to Fuel Growth](https://www.mufg-investorservices.com/requiem-for-reengineering-scaling-up-operations-to-fuel-growth/) **Published:** October 8, 2024 **Author:** I Q **Content:** Outsourcing has become commonplace for firms in Asia-Pacific, yet each organization takes a unique approach. Hosted by our Chief Strategy Officer and Chief Financial Officer, Dan McNamara, this Singapore Alts & Private Markets Forum session presents key industry insights on reengineering operating models to enhance efficiency and adaptability. Discover the latest trends, challenges, and opportunities in transforming operating structures for optimal growth and performance. ![dsc 9126]() **Categories:** Video --- ### [The Art of Thriving: Cultivating a Purpose Driven Culture](https://www.mufg-investorservices.com/the-art-of-thriving-cultivating-a-purpose-driven-culture/) **Published:** October 8, 2024 **Author:** I Q **Content:** Companies with purpose-driven, employee-focused cultures are more likely to succeed. Sarah Mears, our Chief Human Resources & Legal Officer, led a dynamic panel discussion at our Singapore Alts & Private Markets Forum, exploring how to build people-centric cultures in the Asia-Pacific region. ![dsc 8908]() **Categories:** Video --- ### [MUFG Investor Services Kuala Lumpur Office Launch](https://www.mufg-investorservices.com/mufg-investor-services-kuala-lumpur-office-launch/) **Published:** October 28, 2024 **Author:** I Q **Content:** Excitement filled the air as CEO John Sergides and the executive committee joined the Kuala Lumpur team to inaugurate our new operational center. This moment wasn’t just a milestone; it was a vibrant celebration of our global growth and the incredible culture our team has built in Malaysia. ![mufg retainer2024 1216x580 2]() **Categories:** Video --- ### [Reengineering for Growth: Optimizing Operations through Outsourcing, Co-sourcing and Lift-Outs](https://www.mufg-investorservices.com/reengineering-for-growth-optimizing-operations-through-outsourcing-co-sourcing-and-lift-outs/) **Published:** November 20, 2024 **Author:** I Q **Content:** Asset managers facing increased fee pressure, technology costs, and the need to improve services are moving quickly to transform their operating models and increase outsourcing. David Rochford, our Global Head of Public Markets, hosted a panel discussion exploring the factors driving outsourcing decisions with Paul Devine, Head of Investment Operations at Mercer; Romil de Goger, Chief Operating Officer at UBS O’Connor; and Venkat Kannan, Managing Director, Finance & Operations, Credit, Brookfield Asset Management. ![Panel of speakers on stage at a MUFG conference]() **Categories:** Video --- ### [Breaking Barriers in Business & Beyond](https://www.mufg-investorservices.com/breaking-barriers-in-business-beyond/) **Published:** November 20, 2024 **Author:** I Q **Content:** What does it take for a woman to become a strong leader in fields traditionally driven by men? Talent, solid leadership skills, vision, and an absolute drive to succeed. Baroness Karren Brady of Knightsbridge CBE, a world-renowned leader in sports, business, and government, shared her story and her philosophy for success with Ben Griffiths, our Global Head of Fund Finance, at our recent London Alts & Private Markets Forum. ![Speakers in discussion on a MUFG conference stage]() **Categories:** Video --- ### [Charting the Course: Exploring Global Drivers Impacting the Future of Financial Markets](https://www.mufg-investorservices.com/charting-the-course-exploring-global-drivers-impacting-the-future-of-financial-markets/) **Published:** November 20, 2024 **Author:** I Q **Content:** Dan McNamara, our Chief Strategy Officer and Chief Financial Officer, and Paul Romer, Nobel Laureate and Professor at Boston College, opened our recent London Alts & Private Markets Forum with a fascinating fireside chat. They examined new aspects of global macroeconomics, free trade, the financial stability of the global markets, and future economic growth in the UK/EMEA region. ![Two speakers in conversation on the MUFG conference stage]() **Categories:** Video --- ### [London Alts & Private Markets Forum 2024](https://www.mufg-investorservices.com/london-alts-private-markets-forum-2024/) **Published:** November 20, 2024 **Author:** I Q **Content:** Industry experts, stakeholders and thought leaders explored the rapid evolution of the alternatives and private markets ecosystem in EMEA at our recent London Alts & Private Markets Forum. The discussions ranged from how asset managers and their trusted outsourcing partners are developing new operating models and implementing innovative technology, to the importance of leadership and vision to move organizations forward. ![Video preview: London Alts & Private Markets Forum with Big Ben backdrop]() **Categories:** Video --- ### [A Brilliantly Different Culture](https://www.mufg-investorservices.com/a-brilliantly-different-culture/) **Published:** January 13, 2025 **Author:** I Q **Content:** Brilliantly Different defines what’s important to us — open leadership, career development, innovation, and well-being. To best serve our clients, we know that caring for our people is paramount. ![We are Brilliantly Different graphic with a red canoe on a misty lake]() **Categories:** Video --- ### [How Asset Managers are Tackling Operational Challenges](https://www.mufg-investorservices.com/how-asset-managers-are-tackling-operational-challenges-2/) **Published:** February 6, 2025 **Author:** I Q **Content:** As fund managers navigate the challenge of scaling and innovating without disrupting their operations, Joe Latini, our Chief Commercial Officer, speaks with Nick Fitzpatrick of Funds Europe about effective strategies for achieving this balance. He also shares key attributes investment managers should seek in a service provider to support their goals. ![Video preview: Joe Latini discusses how asset managers tackle operational challenges]() **Categories:** Video --- ### [MUFG Investor Services Fee Calculation Modeling](https://www.mufg-investorservices.com/mufg-investor-services-fee-calculation-modeling/) **Published:** February 11, 2025 **Author:** I Q **Content:** We are bound by a culture of collaboration, driven by diverse perspectives, and empowered to innovate—because we’re better together. And when we empower our people, they empower you. ![Fee Calculations video preview with a large percent sign]() **Categories:** Video --- ### [MUFG Investor Services](https://www.mufg-investorservices.com/mufg-investor-services-1/) **Published:** July 15, 2025 **Author:** I Q **Content:** MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration as of Feb. 2024, we offer fund administration, business process outsourcing, banking, treasury, fund financing, foreign exchange overlay, corporate and regulatory services, custody and depositary solutions, business consulting, and more. Operating from 16 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. ![Video preview: Manhattan skyline at sunset]() **Categories:** Video --- ### [A Partnership Built Around You](https://www.mufg-investorservices.com/a-partnership-built-around-you/) **Published:** July 18, 2025 **Author:** I Q **Content:** MUFG Investor Services has built a reputation for its unique partnership model that includes curating solutions designed to help unlock exceptional value and opportunity for the world’s largest public and private funds. ![A Partnership Built Around You brand graphic]() **Categories:** Video --- ### [The Custom Fit](https://www.mufg-investorservices.com/the-custom-fit/) **Published:** September 15, 2025 **Author:** I Q **Content:** In a rapidly evolving investment landscape, true partnership means more than excellent service – it means co-creating solutions that fit your fund, your structure, and your strategy. We don’t force fit. We custom-build. Whether you need nuanced reporting, support for complex asset classes, or a setup that doesn’t exist yet, we build what’s needed to keep you ahead. Because when every solution is the right fit, better results follow. ![Video preview: A Partnership Built Around You with Joe Latini, Chief Commercial Officer]() **Categories:** Video --- ### [Fireside Friday with Dan McNamara](https://www.mufg-investorservices.com/fireside-friday-with-dan-mcnamara/) **Published:** August 4, 2023 **Author:** Jenny Redlin **Content:** With recent market developments in the US regional banking sector, MUFG Investor Services sees an opportunity to expand the services offered to its fund administration clients. Global Custodian speaks to Dan McNamara, chief strategy officer, MUFG Investor Services. **In a nutshell, what is the link between bank consolidation and opportunities for fund administrators to offer banking services? Why is that a logical development?** It’s not so much linked to consolidation in general, but to the specific round of consolidation we’ve observed in regional bank activity in the US over the past year. When you have such events, managers and participants in the market start to think about counterparty risk, safety, credit risk exposures, etc. When we started to see that, we proactively leaned in to remind the market that we are here. We’re an investor and asset services provider, but we also have within our division, a fully licensed bank in Cayman as well as a fully licensed bank in the European Union, in Luxembourg and banking branches in London, Singapore and more. As part of the Trust Bank division of a Japanese banking group – one of the biggest balance sheets in the world, we have one of the strongest credit ratings on the street, with a substantial amount of capital. We took the opportunity to remind firms who were reviewing their banking and liquidity decisions that there’s tremendous benefits to partnering with a bank that has significant capital and balance sheet strength. On top of that, we have a broad range of services in addition to banking. We orchestrate scalable and flexible solutions across the entire investment value chain, so our asset manager, hedge fund and asset owner clients can focus on growth. We cover everything from fund administration, middle office operations, banking, FX currency overlay and more. When you put that all together you have a one-stop shop, that comes with a single client interface through our client-facing technology. I think this is a key differentiator for us. If you look at the investor and asset services market broadly speaking, you have the large bank-owned investor services shops, who have a broad offering but are weighted towards traditional strategies, and then on the alternatives side, you have a lot of smaller independent and sponsor backed shops. Obviously, with the growth in private market assets, the bigger bank-owned shops have been getting into that alternative space, but traditionally, most of the assets they administer are long-only. That’s how their investment services franchises tilted. The independents, by contrast, are much more alt focused: real assets, hedge funds, etc. We’re unique in the sense that we are bank-backed, with a great credit rating, balance sheet and banking products, but almost exclusively alternatives focused. Private markets, hedge funds and the alternative space generally, is really in our DNA. **Of those banking relationships or the services provided by the previous banks, whoever they happen to be, which of them are ‘no-brainers’ for you to take on for your fund admin clients and which are a bit of a challenge?** As a result of a tightening credit environment, we saw some pulling back in areas we’re active in, like lending to funds, subscription lines and NAV financing. That was a no-brainer for us, since we have already been aggressively growing this business for some time leveraging our balance sheet and cost of capital. Another ‘no-brainer’ is foreign exchange, often linked to banking and administration services. As volatility increases in the FX market, managers increasingly see the operational side of managing FX exposure through share class hedging as a non-value add function that they can outsource to us – a global bank with a leading, fully automated service. We are now growing a team to move more from providing banking associated with fund entities to servicing banking and liquidity needs of the manager directly. That’s where you will see us very active in the market and investing both in people and technology. We believe in long-term relationships that are stable and grow over time. The more solutions we provide clients, the more long-term the relationship is likely to be. **MUFG Investor Services has operational centres in numerous locations globally. What’s the rationale for your geographic spread?** Our philosophy on locations is we don’t want to go low cost. We want to be in high quality locations, with high quality infrastructure. The value of this strategy was proven during the peak of the Covid crisis. We are actively building out more operational centres, but you will always see that they are locations that fit this philosophy. For example, we recently launched an operational centre in Cyprus, where we have had amazing growth, found excellent talent with appropriate experience, and a real enthusiasm for our business. This human element is also key – we have industry leading metrics on engagement and low attrition, and we seek to be present in areas where we can continue to grow this culture. We are in the process of launching another operational centre in Malaysia given our rapid growth in Asia, particularly in products like FX overlay and private credit. Regarding being closer to clients: we have recently incorporated an entity in Australia for the MUFG Investor Services business to be able to directly interface with clients onshore. High quality locations with high quality infrastructure and workforce are our gold standard. [This article was originally featured in Global Custodian August 2023. ](https://www.globalcustodian.com/fireside-friday-with-mufg-investor-services-dan-mcnamara/) **Categories:** In The News --- ### [We're not just different. We're Brilliantly Different](https://www.mufg-investorservices.com/were-not-just-different-were-brilliantly-different/) **Published:** September 15, 2025 **Author:** I Q **Content:** We are bound by a culture of collaboration, driven by diverse perspectives, and empowered to innovate—because we’re better together. And when we empower our people, they empower you. ![Brilliantly Different brand video preview]() **Categories:** Video --- ### [A New Era of Expansion with Cyprus Office Launch](https://www.mufg-investorservices.com/a-new-era-of-expansion-with-cyprus-office-launch/) **Published:** October 4, 2023 **Author:** Jenny Redlin **Content:** Calling the new Cyprus office “an inflection point for our company” that signifies a new era of growth, progress and expansion, MUFG Investor Services CEO John Sergides formally opened the space on September 13 in Limassol, Cyprus. More than 200 staff and dignitaries—including H.E. Mr. Nikos Christodoulides, President of the Republic of Cyprus, and a host of government officials and business executives—attended the balmy evening roof-top ceremony that was co-hosted by Yannis Matsis, Head of the Cyprus office. “What we are building in Cyprus is serving as a blueprint for our expansion into other strategic locations and enabling us to continue delivering the highest quality service to our clients,” John said. The new office reflects the significance of the region to Investor Services’ global strategy and the growing role Cyprus plays in the international business community. The ribbon-cutting ceremony featured comments from John and Yannis, and a special address from President Christodoulides. “As we strive to establish the conditions for a resilient and thriving economy, guided by a long-term vision and a commitment to actively support investors in our country, I’m optimistic and confident in what we can achieve,” Mr. Christodoulides said. “Especially when a global leader like MUFG Investor Services recognizes the immense potential of Cyprus. With invaluable cooperation of the private sector, we are setting the stage for a flourishing and rapidly growing financial services sector.” Yannis, who is responsible for our performance in the Cypriot market and for business expansion in Europe and the Middle East, noted that when the office is fully staffed, “this company will be contributing €40 million to the country’s GDP annually.” In addition, we are “working closely with universities, focusing on education and job creation in financial services and information technology” he said. Launched in 2022, the Cyprus operational center has grown rapidly to more than 160 colleagues—it’s the firm’s second largest European hub after Dublin—and has enhanced our ability to support clients globally. The teams represented in the office include Business Process Outsourcing, Compliance, Corporate Finance, Fund Administration, FX Services, Human Resources, Information Technology, Legal, Operations, Planning, Project Management, Transfer Agency, and Fund Financing. The five-story, Class A energy-efficient building reinforces our strong Environmental, Social and Governance (ESG) culture. It features design elements such as thermal shades to protect windows from solar radiation and reduce air conditioning costs, as well as rooftop photovoltaic panels to provide power and decrease traditional energy usage. The building’s interior reflects our Japanese heritage, ranging from deep brown, burnt wood surfaces, and earthy hues for furnishings to a Japanese garden featuring a large Bonsai tree. The office also features collaboration areas, booths for meetings or private phone calls and an array of casual and formal meeting rooms with interactive whiteboards and video conferencing. In addition, Cyprus colleagues enjoy a chef-managed, full-service cafeteria and an interactive entertainment room. “The building is incredible,” John said, noting that the Cyprus office design and amenities will strongly enhance the ability of teams to “collaborate and get things done. At the same time, (the office) provides a home and comfortable environment for the staff, who sometimes work long hours. Making all those things possible doesn’t come easy.” As John praised the new office and its importance to the region, he also noted that our colleagues globally remain the most important factor in our long-term success, identifying the core characteristics they share. “Integrity, work ethic and intelligence,” he said. “It is the intersection of these qualities that allows us to be the best.” ![Cyprus office new](https://www.mufg-investorservices.com/wp-content/uploads/cyprus-office-new-e1692826755899.jpg "Cyprus Office New Mufg Investor Services") [Play](https://www.youtube.com/watch?v=JLqoUS9bx5k?rel=0) **Categories:** Thought Leadership --- ### [MUFG Investor Services Launches Business Consulting Group](https://www.mufg-investorservices.com/mufg-investor-services-launches-business-consulting-group/) **Published:** February 10, 2022 **Author:** Jenny Redlin **Content:** MUFG Investor Services, the global asset servicing arm of Mitsubishi UFJ Financial Group, today announced the launch of its business consulting group, which will deliver intel and solutions to financial clients across the world. The group will be led by Brian Yegidis, most recently the Head of Prime Services Hedge Fund Consulting for the Americas at Credit Suisse. Joining Brian will be Caley Watnick, who also joins from Credit Suisse where she was an Associate in Prime Consulting. The New York-based team brings over 30 years of experience and a deep understanding and ownership of relationships across the investment and asset management industries. Through this new group, Brian Yegidis and Caley Watnick, will work alongside the broader MUFG Investor Services’ team, to provide a number of additional services to clients, including engaging on the redesign of internal processes, assisting in understanding new trends, and more. Joseph Latini, Global Head of Business Development at MUFG Investor Services said; “We are a client service organization to our core. We strive to be a trusted advisor and solutions provider to our clients by guiding them on more than just their operations. This new group will equip MUFG with additional tools to provide first-rate services and informed advice to clients around the world and give them additional capabilities beyond the services that we traditionally provide as a firm. I’m am really excited to have them as part of our team”. --- **Categories:** Press Releases **Tags:** Consulting, fund administration, MUFG Investor Services, MUFGIS --- ### [MUFG Investor Services Opens New Operational Center in Cyprus](https://www.mufg-investorservices.com/mufg-investor-services-opens-new-operational-center-in-cyprus/) **Published:** March 31, 2022 **Author:** Jenny Redlin **Content:** *New Office to Support MUFG’s Rapid Growth Across Europe* MUFG Investor Services, the global asset servicing arm of Mitsubishi UFJ Financial Group, today announced a further expansion of its franchise, via the establishment of a new operational center located in Limassol, Cyprus. The new office provides key infrastructure necessary to support MUFG Investor Services rapid growth across Europe. “We are thrilled to announce the opening of our new operational center in Cyprus, an area rapidly developing into a financial service and business hub in the region. This operational center will allow us to continue to provide clients with the services and distinctive solutions they’ve come to expect from our team as we maintain our rapid growth trajectory,” said John Sergides, CEO of MUFG Investor Services. “As MUFG Investor Services’ second major European hub working alongside Dublin, the office will provide diversification and further enhance our ability to support our clients in Europe and around the world.” Since 2019, MUFG Investor Services has been regularly reviewing its geographic footprint with a focus on strategically locating operational centers where there is high quality infrastructure and readily available talent pools. This new operational center in Cyprus will allow MUFG Investor Services to spread its operational coverage and support current fund administration needs. **About MUFG Investor Services: MUFG Investor Services provides asset servicing solutions to clients globally, leveraging the financial and intellectual capital of Mitsubishi UFJ Financial Group, Inc – one of the largest and most trusted banks in the world with $3.2 trillion in assets. We partner with over 400 clients to provide solutions across a wide range of services including fund finance and liquidity solutions, agency securities lending, FX solutions, Global Custody, and middle office. Additionally, our core fund administration platform services almost USD $800 billion in assets providing services to clients across a range of leading solutions across all investment strategies, asset types and fund structures. **Categories:** Press Releases **Tags:** Cyprus, Expansion, fund administration, mufg, MUFG Investor Services, New Office --- ### [MUFG Investor Services Appoints Yannis Matsis as Managing Director and Head of its Cyprus Office](https://www.mufg-investorservices.com/mufg-investor-services-appoints-yannis-matsis-as-managing-director-and-head-of-its-cyprus-office/) **Published:** May 10, 2022 **Author:** Jenny Redlin **Content:** *Mr. Matsis Brings More Than 20 Years of Senior Leadership Experience as MUFG Looks to Build out its New Operational Center in Cyprus* MUFG Investor Services, the global asset servicing arm of Mitsubishi UFJ Financial Group, today announced the appointment of Yannis Matsis as Managing Director and Head of the Cyprus office, the firm’s new operational center located in Limassol, Cyprus. Mr. Matsis will be responsible for the oversight of the firm’s local asset servicing footprint, growth within the local Cypriot market, as well as business expansion activities in Europe and the Middle East. Mr. Matsis brings more than 20 years of professional experience in senior positions, successfully building and managing global debt capital market teams across geographical locations including London, New York, Tokyo, Hong Kong, Singapore and Sao Paulo. He is currently serving as Chairman of the Board of Directors of the Cyprus Investment Promotion Agency / Invest Cyprus, as Chairman of the Board of Directors of the Cyprus Institute of Neurology and Genetics, and as Chairman of Point Nine Data Trust. “We are thrilled to welcome Yannis to our team of professionals in Cyprus, especially at such a pivotal time in the firm’s growth story,” said John Sergides, CEO of MUFG Investor Services. “Yannis’ impressive track record of successfully building and managing global debt capital market teams will be invaluable as our new office looks to continually support our clients in both Europe and around the world.” “I have long admired MUFG as a trusted advisor to its clients, providing them with bespoke solutions across services to meet and exceed their operational needs,” said Yannis Matsis. “I look forward to working closely with John and the rest of the team to build out our new Cyprus office during this period of rapid firm growth.” Mr. Matsis has previously served as Chief Executive Officer of Hellenic Bank Group in Cyprus, responsible for managing the bank and its insurance subsidiaries. Prior to that role, he was partner and a co-founder of Point Nine, a financial technology start-up company that offers technology and middle and back-office trade processing, operations and reporting outsourcing services to financial institutions. He graduated from the University of Cambridge with both a Bachelor’s and Master’s degree in Chemical Engineering. **Categories:** Press Releases **Tags:** Cyprus, MUFG Investor Services, New Hire --- ### [MUFG Investor Services Names Fi Dinh as Head of Fund Finance, Asia-Pacific Region](https://www.mufg-investorservices.com/mufg-investor-services-names-fi-dinh-as-head-of-fund-finance-asia-pacific-apac-region/) **Published:** January 4, 2023 **Author:** Jenny Redlin **Content:** MUFG Investor Services, an industry leader in asset servicing, administration, banking and fund financing for global investment firms, today announced that Fi Dinh has been appointed Head of Fund Finance for the Asia Pacific (APAC) Region, signaling plans for continued growth in the region. An experienced senior executive and team leader, Dinh joins MUFG Investor Services from Citi Private Bank, where she led a portfolio of private equity fund finance relationships and directed the ESG-linked financing initiative for the business globally. In her new role, Dinh will focus on expanding the fund financing business in APAC and supporting the overall growth of the global asset servicing and fund administration business. “We’re pleased to welcome Fi to our team as Head of Fund Finance, APAC Region,” said John Sergides, CEO of MUFG Investor Services. “Fi brings extensive experience across a wide range of fund financing roles which will be key to advancing our APAC growth strategy. As the industry experiences a liquidity squeeze, banks across the globe are scaling down the fund financing space due to capital constraints. Given we have a strong and stable balance sheet, we’re committed to supporting fund financing needs across the broader alternatives market.” Previously, Dinh spent three years setting up and leading ING’s Fund Finance & Insurance Finance APAC business, based in Singapore. Prior to that, Dinh spent nearly a decade at Barclays in London and Dubai, where she was a Director in the Financial Institutions Group and helped build a successful private equity coverage franchise supporting financial sponsors and alternative asset managers in EMEA and the US. Her earlier banking career spans across credit analysis, operational risk and project management in the investment banking and corporate banking divisions. Dinh was recognized in *The Drawdown’s* ‘[Most Influential Fund Finance Experts of 2022](https://the-drawdown.com/article/the-most-influential-fund-finance-experts-of-2022)’ globally and is the only Asia-based practitioner included on this list. She serves as co-chair of the [Women in Fund Finance](https://www.womeninfundfinance.com), APAC. Prior to her career in banking, Dinh served on several governmental nation branding projects, including media relations, promoting foreign direct investment and crisis management. Dinh also sits on the Monetary Authority of Singapore’s Financial Centre Advisory Panel – Green Finance working group for the fund management industry. “MUFG Investor Services’ track record for maintaining a high client retention rate is a testament to our unwavering dedication to our clients, their challenges and potential,” said Dinh. “This combined with MUFG being one of the largest and most stable financial institutions in the world is a winning formula in helping our clients accelerate growth in an increasingly competitive marketplace and I am thrilled to be a part of the team.” Dinh holds a BA (Hons) in Public Relations from University of the Arts London, a Fine Arts Diploma from Central Saint Martin College of Arts, and a Professional Diploma in Banking Practice & Management from the London Institute of Banking & Finance. She is also fluent in Vietnamese and speaks intermediate Spanish. **About MUFG Investor Services MUFG Investor Services is a leading asset servicing provider for the global investment management industry. From 16 locations around the world, MUFG Investor Services, through its suite of solutions, helps clients mitigate risk, execute seamlessly, and increase efficiencies in their pre and post-trade operations. With over $770 billion in assets under administration, MUFG Investor Services is one of the top fund administrators globally. Its nearly 500 clients represent hedge funds, asset managers, private equity, real assets, fund of funds, and more, and benefit from a broad range of additional solutions including fund financing, foreign exchange, custody, trustee services, depository, middle-office outsourcing, securities lending, and other banking services. MUFG Investor Services is a division of Mitsubishi UFJ Financial Group, Inc (MUFG) one of the largest banks in the world with $3.3 trillion in assets. To learn more, please visit us at www.mufg-investorservices.com. **Categories:** Press Releases **Tags:** APAC, Finance, Fund Finance, MUFG Investor Services --- ### [MUFG Investor Services Expands Banking Solutions to Provide Global Payment and Cash Management Services to Clients](https://www.mufg-investorservices.com/mufg-investor-services-expands-banking-solutions-to-provide-global-payment-and-cash-management-services-to-clients/) **Published:** July 12, 2023 **Author:** Jenny Redlin **Content:** *Banking Executive, Adil Rehman, Named Managing Director, Global Head of Payments & Liquidity to Build Expanded Banking Capabilities* MUFG Investor Services, a global leader in asset servicing, banking, and fund financing for the alternative investment management industry, today announced plans to expand its banking solutions to address global client demand for payment and cash management services. To support this strategic direction, Adil Rehman has been appointed Managing Director, Global Head of Payments and Liquidity, to lead the development and growth of these services. In addition to bank accounts, liquidity solutions and escrow services, the expanded banking solutions will include foreign exchange payments, wire transfers and local automated clearing house (ACH) payments. The services will support the facilitation of payments for financial institutions and their management companies, regional banks looking to expand their currency and payment reach for clients, treasury technology providers, fund administrators and other aggregators (e.g., corporate services firms). Adil Rehman brings 18 years of experience in transactional banking and foreign exchange services. Most recently, as International Head of Transaction Banking at Goldman Sachs, he was responsible for the global expansion of the Transaction Bank, with oversight of cash management, foreign exchange and payment business lines.​ Prior to that he served in senior-level roles at Deutsche Bank, responsible for passive currency overlay and derivatives trading. “The expansion of our banking services is a testament to MUFG Investor Services’ commitment to creating synergistic opportunities to unlock exceptional value for our clients,” said John Sergides, Chief Executive Officer of MUFG Investor Services. “Especially today, as firms navigate turbulence in the banking sector, it’s critical for them to have stable, reliable, banking partners with strong credit positions to help mitigate risks. We are pleased to welcome Adil, a seasoned banking expert with deep knowledge in transaction banking, payments, and currency overlay, as he builds our banking ecosystem for clients.” As a division of Mitsubishi UFJ Financial Group, Inc., one of the world’s largest banks with approximately $3.2 trillion in assets, MUFG Investor Services leverages a wide array of banking experts, products, and services to provide scalable and flexible solutions across the investment value chain. **Categories:** Press Releases --- ### [MUFG Investor Services Expands Global Footprint Establishing New Operational Center in Malaysia](https://www.mufg-investorservices.com/mufg-investor-services-expands-global-footprint-establishing-new-operational-center-in-malaysia/) **Published:** December 4, 2023 **Author:** Jenny Redlin **Content:** #### *Puneet Gupta joins as Managing Director and Head of Malaysia* MUFG Investor Services, a global leader in asset servicing, banking, and fund financing for the alternative investment management industry, today announced the opening of its new operational center located in Kuala Lumpur, Malaysia. This location provides the full range of fund accounting, administration and asset services, supporting MUFG Investor Services’ clients in Asia and across the firm’s 16 locations. Puneet Gupta has been appointed Managing Director, Head of Malaysia, with overall leadership and management responsibility for the location, supporting the firm’s growth in the region. Mr. Gupta brings more than 20 years of experience in operations management to this role. Prior to joining MUFG Investor Services, Mr. Gupta served as Director of Global Business Services at Kimberly Clark, where he was responsible for the APAC region. “Marking a milestone in our growth trajectory, our new operational center in Malaysia enhances our ability to support our clients across the globe,” said John Sergides, CEO of MUFG Investor Services. “We are delighted to welcome Puneet to our team. He brings extensive leadership and operational experience, which will be key to advancing our expansion strategy in Malaysia and the region.” Since its inception in 2013, MUFG Investor Services has expanded its global footprint by establishing a presence in or near global business centers with strong talent pools. The Malaysia operational center will enable the firm to expand its client base and increase operational coverage, while continuing to support current fund administration and asset servicing needs in the APAC region. **About MUFG Investor Services** MUFG Investor Services is a leading solutions provider for the global alternative investment management industry. From 16 locations around the world, MUFG Investor Services, through its suite of solutions, helps clients mitigate risk, execute seamlessly, and increase efficiencies across their pre- and post-trade operations. With over $785 billion in assets under administration, MUFG Investor Services is one of the top fund administrators globally and provides a broad range of solutions including administration, asset servicing, banking and liquidity, corporate and regulatory services, financing, business consulting, and more. Its nearly 500 clients represent funds across the public and private markets, including hedge funds, fund of funds, private equity, private debt, real assets, infrastructure, mutual funds, venture capital, and more. MUFG Investor Services is a division of Mitsubishi UFJ Financial Group, Inc (MUFG) one of the largest banks in the world with $3.2 trillion in assets. To learn more, please visit us at [www.mufg-investorservices.com](https://www.mufg-investorservices.com). **Media Contact:** Erin Boynton MUFG Investor Services **Categories:** Press Releases **Tags:** Expansion, fund administration, Malaysia, mufg, MUFG Investor Services, Partnership, Private Markets --- ### [MUFG Investor Services launches ESG Transparency Reporting](https://www.mufg-investorservices.com/mufg-investor-services-launches-esg-transparency-reporting-2/) **Published:** March 30, 2021 **Author:** Jenny Redlin **Content:** MUFG Investor Services, the global asset servicing arm of Mitsubishi UFJ Financial Group, today announced the launch of its ESG Reporting solution, further underpinning MUFG’s commitment to providing ESG services to solve the complex challenges of both clients and investors. Today’s announcement marks the first in a series of upcoming ESG developments for the firm. “As clients navigate new ESG opportunities and challenges, it’s increasingly important to have fundamental reporting and processes in place to encourage industry excellence”, said John Sergides, CEO at MUFG Investor Services. “We are delighted to launch this new service with market leading reporting, thus facilitating the indispensable dialogue between managers and their investors as they implement ESG transparency.” Within the reporting suite, ESG data will be mapped to a client’s portfolio, providing a top-level portfolio rating, highlighting top and bottom performing positions. Additional analysis will also be provided based on sector, asset class as well as other metrics. The service will extensively analyse both private and public markets to ensure the most robust coverage of a client’s portfolio. “The reporting will allow our clients to better understand the ESG quality within their portfolios as they seek to integrate ESG data into portfolio analysis and provide investors with much needed transparency on how their investments perform in line with ESG characteristics,” added Sergides. The initial data source being used for the solution is ESG data science company RepRisk, selected for their use of AI and machine learning technologies combined with human intelligence to identify ESG risks – providing industry leading coverage of public and private companies and fast-moving risk signals to investors for actionable insights throughout their investment processes. MUFG Investor Services will continue to add data sources while expanding their capabilities in private markets as well as refining public market coverage. Dan Page, Head of Asset Management Advisory at KPMG Ireland, added “We have been delighted to work alongside MUFG Investor Services to look for solutions to solve the challenges facing the industry around ESG; asset servicers play a key role to both managers and investors alike in navigating the ESG landscape. Today’s launch is another important step in the future of ESG reporting and KPMG joins them in supporting the importance of ESG in the financial services industry.” **Categories:** Press Releases --- ### [MUFG Investor Services Tops $1 Trillion in Assets Under Administration](https://www.mufg-investorservices.com/mufg-investor-services-tops-1-trillion-in-assets-under-administration/) **Published:** February 6, 2024 **Author:** Jenny Redlin **Content:** *Company Celebrates Significant AUA Milestone and Ten Years of Operation* **FEBRUARY 6, 2024** – MUFG Investor Services, a global leader in asset servicing, administration, and banking solutions for the alternative investment management industry, is pleased to announce that its assets under administration (AUA) have surpassed the $1 trillion mark. This milestone comes as it celebrates ten years of operating the business. With a global footprint across North America, Europe, and Asia Pacific, the company’s operations now span 17 strategic locations around the world. This includes recent office openings in Cyprus, Malaysia, Australia, and Vancouver, with a global staff of more than 2,300 employees. The business experienced significant organic growth over the last decade, laying a solid foundation for a sustainable and robust future. Mitsubishi UFJ Financial Group, Inc (MUFG) first entered the alternative asset administration business in 2013, and today, MUFG Investor Services is a global leader in asset servicing and one of the largest fund administrators in the world. To support clients across the entire investment value chain, new services were launched over the last ten years including fund financing, banking, securities lending, custody, foreign exchange overlay (FXO), and most recently, payment solutions (currently under development). “We are thrilled to share our assets under administration have surpassed the $1 trillion mark. This achievement is a testament to the robust partnerships we’ve built with our clients and the organic growth resulting from our unwavering commitment to serving them,” said John Sergides, CEO of MUFG Investor Services. “As we celebrate our decade-long journey, heartfelt appreciation goes to our employees, whose dedication is the driving force behind this success story. We are strongly positioned to continue growing the business by exploring new business ventures and delivering new and innovative solutions to support our clients’ growth trajectory.” Servicing the global alternative investment management industry, MUFG Investor Services has built a reputation for its unique partnership model that includes curating solutions designed to help unlock exceptional value and opportunity for the world’s largest public and private funds. MUFG Investor Services’ AUA number reflects a unique organic growth story in that its rise to $1 trillion in AUA is a result of new and existing client relationships, not through company acquisitions. **About MUFG Investor Services:** MUFG Investor Services is a leading solutions provider for the global alternative investment management industry. From 17 locations around the world, MUFG Investor Services, through its suite of solutions, helps clients mitigate risk, execute seamlessly, and increase efficiencies across their pre- and post-trade operations. With more than $1 trillion in assets under administration, MUFG Investor Services is one of the top fund administrators globally and provides a broad range of solutions including administration, asset servicing, banking and liquidity, corporate and regulatory services, financing, business consulting, and more. Its nearly 500 clients represent funds across the public and private markets, including hedge funds, fund of funds, private equity, private debt, real assets, infrastructure, mutual funds, venture capital, and more. MUFG Investor Services is a division of Mitsubishi UFJ Financial Group, Inc (MUFG) one of the largest banks in the world with approximately $3 trillion in assets. **Media Contact:** Erin Boynton MUFG Investor Services eboynton@mfsadmin.com **Categories:** Press Releases **Tags:** 1 Trillion, assets under administration, Banking, fund administration, FXO, press release, Private Markets, Public markets --- ### [How to Shift Your Company's Culture to be More Human-Focused](https://www.mufg-investorservices.com/entrepreneur-media-how-to-shift-your-companys-culture-to-be-more-human-focused/) **Published:** April 25, 2023 **Author:** Jenny Redlin **Content:** John Sergides, CEO of MUFG Investor Services, discusses with Entrepreneur Media the challenges facing the asset servicing industry, how we’re facing them, and his advice for leaders trying to connect with their employees. [Watch Full Interview](https://www.entrepreneur.com/growing-a-business/how-to-shift-your-companys-culture-to-be-more-human-focused/450070) **Categories:** In The News --- ### [Asian Lending on a Global Basis](https://www.mufg-investorservices.com/asian-lending-on-a-global-basis/) **Published:** March 13, 2024 **Author:** Jenny Redlin **Content:** Look offshore to maximise your lending potential, say MUTB’s Global Securities Lending Solutions team Paul Collard, James Aris and Reshad Mulboccus. As a global lender, the Global Securities Lending Solutions (GSLS) team at Mitsubishi UFJ Trust and Banking (MUTB) has a mantra that says one of our key roles is to find the demand for our client’s securities wherever that demand exists in the world. That requires our traders to scour the global markets to identify demand and to generate revenue on as many asset classes as possible, even if they are far removed from the trader’s geographical location. Moving and lending assets to the market where there is the greatest demand has underpinned much of our success at MUTB. However, for a long time this did not include a significant amount of lending of Japanese government bonds (JGBs). For as long as we can recall, JGBs have been one of the most actively traded asset classes in the world’s fixed income markets, but that was almost completely confined to their use as collateral. Various lenders have long extracted value from US Treasury portfolios by lending them against the receipt of JGBs as collateral. However, for clients with long positions in their portfolios, achieving lending revenue remained little more than a pipe dream. That is, until now. Demand for JGBs started to increase early in 2023 and it has continued to pick up pace since the start of the year with a large number of JGBs currently in demand from multiple borrowers based outside of Japan. The initial driver for this demand emerged from a change of interest rate policy at the Bank of Japan (BOJ) in December 2022. This change in BOJ policy spurred borrowing demand for JGBs, especially for bonds with a maturity between 5-years and 10-years, as well as for bonds deliverable into the futures contracts. As many as 20 to 30 different JGBs are now in demand, with a range in value from 10-30 bps. Some sources of supply cannot mobilise their JGB holdings due to the operational constraints of lending in the Japanese time zone. Adapting a lending model to overcome those constraints is vital — and to capture the value in JGBs, the lending agent’s operational set up is crucial. The key is quite simple and involves lending the in-demand securities in the domestic Japanese market, in the Japanese time zone with the collateral being received prior to the loaned security being delivered to the borrower. Domestic settlement in the time zone is key. Where collateral needs to be delivered in Euroclear, as is the case with many lenders, this adds a complication that prevents same day settlement of both legs and this removes nearly all of the opportunity to lend. Significantly, the demand for JGBs seems to be holding steady and, for the first time in our experience, we are starting to see JGBs offer a good degree of potential for lending. For the first time, we are finding ways of mobilising those JGBs that are not seeing any level of special demand. Structuring transactions against other collateral is allowing us to generate revenue even on the most GC JGB. Borrower selection, collateral eligibility and tenor of the transaction is key, and that key unlocks additional revenue. Coupled with the specific issue value, you can start to see a compelling case for international lenders to be tasked with what has hitherto been a dormant asset class. That compelling case is only strengthened when paired with the value in lending Japanese stocks. That lending market is much more established but, once again, international lenders are perfectly placed to generate additional revenue that cannot necessarily be found in the domestic market. **Market outlook** Looking ahead to 2024, the Japanese stock market appears poised for success, driven by a combination of strong economic growth and noteworthy changes in corporate management practices facilitated by the Tokyo Stock Exchange (TSE). The TSE’s proactive approach in encouraging listed companies to enhance their value and profitability via increased dividends and share repurchases adds a significant boost to the overall positive prospects for the market. In addition to these changes, the introduction of the new Nippon Individual Savings Account (NISA) programme in January 2024 is expected to further fortify the stock market. This initiative is likely to attract more local investors looking for alternatives to low-interest bank deposits, potentially expanding the investor base. The combination of economic growth, improved corporate management practices and greater investor participation creates a favourable environment for the increased securities lending activities in Japan for 2024. To make the most of these opportunities, MUTB GSLS will work closely with clients to boost revenue. Just as we do for JGBs, we will use our position as a global lender to generate revenue from Japanese equities by sourcing and fulfilling demand outside of the domestic market. That allows us to utilise a client’s portfolio to its full potential by smartly using a combination of different forms of collateral and trading structures to tap into global demand through our trading desks in all regions. This global approach makes a compelling case for clients to look outside of the traditional, domestic markets to generate revenue on their portfolios. Global lenders can offer more options and, crucially, this can lead to additional returns and stronger performance than can be achieved by lending solely in a local market. [This article was originally published in Securities Finance Times.](https://www.securitiesfinancetimes.com/specialistfeatures/specialistfeature.php?specialist_id=740&navigationaction=features&page=1&newssection=features) **Categories:** In The News **Tags:** In the News, MUTB, Securities Lending --- ### [Outsourcing in Private Markets: How Fund Managers and Trusted Partners are Driving Growth](https://www.mufg-investorservices.com/outsourcing-in-private-markets-how-fund-managers-and-trusted-partners-are-driving-growth/) **Published:** November 13, 2024 **Author:** Jenny Redlin **Content:** *This article was originally published in The Alternative Investor. Access the full November edition of The Alternative Investor by [clicking here](https://www.brodiecg.com/blog-detail/november-2024).* By Daniel Trentacosta, Managing Director and Head of Private Markets & Change at MUFG Investor Services Engaging a new generation of investors bringing trillions of dollars in fresh capital. Pursuing exceptional fund performance and client service. Honing a competitive edge to fuel new growth, achieve greater returns, and shape the future. Those are just a few reasons for the growing relationships between fund managers in the private markets and their trusted service providers. Private markets, once almost exclusively the domain of institutional investors, are transforming rapidly. Now, high-net-worth retail investors are entering the marketplace alongside institutional investors, bringing with them new demands for service and performance. Add to that the continued evolution of regulatory disclosure and transparency requirements across global jurisdictions, and it’s clear that “change” has become the one constant in the private markets. Much of that change is being driven by the growing role of outsourcing. Throughout most of the past decade, outsourcing providers were seen primarily as fund administrators responsible for back- or middle-office functions, including accounting, NAV calculations, basic regulatory reporting, internal controls, and compliance. Now, the strongest service providers have grown into trusted strategic partners that can quickly provide a diverse offering of solutions across the entire value chain. The need for that support is clear and immediate: In September, Preqin estimated in its Future of Alternatives 2029 report that assets under management (AUM) in the global alternatives ecosystem will reach $29.2 trillion in 2029, an increase from $16.8 trillion in 2023. Private equity, the largest private capital asset class, is expected to grow to $12 trillion AUM in 2029, up from $5.8 trillion in 2023, with a 12.8% annualized growth rate. As private markets expand, fund structures grow more complex and investor demands accelerate, alternative investment managers will be tapping their trusted partners regularly for tailored products and services, automated platforms, and experienced teams to become more cost effective and improve efficiency. All of that work is designed to ensure that fund managers have the ability to streamline operations and deliver greater value for their investors. **Building Relationships: Expertise, Experience and Flexibility** Trust is the foundation of the relationship between alternative investment managers and their outsourcing partners. For example, MUFG Investor Services’ client-centric model emphasizes close interaction, listening to client needs, and understanding businesses to develop collaborative, long-term partnerships. Fund managers, often with limited resources, recognize that we already have invested time and money to build and implement secure new processes and systems to eliminate legacy technology. And we have new platforms in place to continually monitor global regulations and ensure compliance. By taking a holistic approach, MUFG Investor Services expanded our role to deliver superior back- and middle-office solutions, as well as foreign exchange, banking and payments, and fund financing. As outsourcing increases, fund managers also are embracing the concept of co-sourcing, where our teams provide specialized service and work with a client’s team or technology, as well as lift-outs. All these tools help managers to leverage expertise while maintaining control over critical functions. **Innovating with Technology** To best accommodate the significant growth of the private markets and volumes of new data, fund managers are moving away from outdated, legacy systems to innovative, automated systems. This new technology, often provided by trusted partners, enables managers to cleanse, validate and store data in secure repositories that can be used for investor services, portfolio valuation, hedging needs, data analytics, reporting requirements across jurisdictions, and much more. By outsourcing to trusted partners, fund managers can access cutting-edge technology without the burden of ownership, allowing them to focus on maximizing operational efficiency while minimizing vendor exposure. Trusted partners provide teams of experienced professionals across fund structures who are well-versed in managing client systems, integrating with clients’ existing tools, and implementing new technology for tasks including complex calculations of investor allocations and fees, to reconciliations. Partners often are required to provide individual, custom solutions specifically for a fund’s needs. Ensuring validated data is critical for investor and regulatory reporting, as fund managers must be confident about accuracy when submitting filings. Without clean data and automated platforms, funds with a range of strategies may have a difficult time meeting regulatory and compliance rules. Often, these requirements are not harmonized and jurisdictions have varying submission formats that are strictly enforced. Outsourcing also enables alternative investment managers to be selective in choosing when and where to upgrade systems to address increased regulation and pricing competition. By using platforms that have been developed and tested by trusted partners, managers can avoid being tempted to deploy more technology than they need and focus on where technology will add value. **Moving into the Future** As private markets continue to expand, the relationship between fund managers and trusted partners will become more integrated through client service and technology. Private markets funds cannot operate in isolation—those days are over. We believe that the most successful funds will be those working with forward-thinking partners to develop new operating models that will rely on the strength and flexibility that outsourcing provides and enable fund managers to focus on what has always been the primary goal: Serving their clients by increasing returns and achieving new growth. **Categories:** In The News **Tags:** fund managers, fund performance, MUFG Investor Services, outsourcing, Private Markets --- ### [Exploring the Future of the Asia-Pacific Alternatives Markets](https://www.mufg-investorservices.com/exploring-the-future-of-the-asia-pacific-alternatives-markets/) **Published:** October 31, 2024 **Author:** Jenny Redlin **Content:** Alternatives industry experts and economic leaders explored the expansive Asia-Pacific (APAC) region as a business powerhouse, and outlined the steps that are being taken to seize opportunities in new markets at MUFG Investor Services’ Singapore Alts & Private Markets forum in October. The forum discussions analyzed how macroeconomics and new investment opportunities are reshaping the diverse region. Panelists described the need for cultivating purpose-driven cultures that align with local norms, the importance of reengineering operating models and working with trusted partners who understand nuances of individual countries, as well as the need to prepare for growing access to private markets. CEO John Sergides hosted a fireside chat, “Reinventing Asia’s Economic Model,” with Dr. Jeffrey Jaensubhakij, Group Chief Investment Officer for GIC, which manages most of the Singapore government’s financial assets. The wide-ranging discussion touched on topics including monetary policy, asset class and regional investment strategies, venture capital, and ESG investing. John asked how inflation and the U.S. Federal Reserve’s recent decision to lower interest rates may influence GIC’s investment strategy for asset or geographical sectors, and “what areas are you looking at for the next three to five years to deploy capital?” Noting opportunities for accumulating inflation-fighting assets including inflation-linked bonds, real estate, and infrastructure, Dr. Jaensubhakij said GIC is also exploring private asset classes, which have been impacted by rising interest rates. “For private equity, with the long lock up, you really need to set a hurdle rate that is high enough to earn that return,” he said. “But if today you can underwrite a private equity asset to, call it 20% growth returns, baking in the higher leverage cost, if you can find that asset and someone will sell it to you, now is the time to jump on it.” Reinforcing the concept that firms cultivating a sense of purpose and embracing an employee wellness philosophy are more likely to be successful, Sarah Mears, our Chief Human Resources & Legal Officer, moderated the panel discussion, “The Art of Thriving: Cultivating a Purpose-Driven Culture.” Sarah was joined by Amy Cho, CEO and Head of Asia-Pacific, M&G Investments; Amy Fong, Senior Advisor, FountainVest Partners (Asia) Limited; and Rahul Ghai, Managing Director – Asia, Salter Brothers, to share their experiences in building people-centric cultures, ranging from leadership and learning and development to addressing local customs in the region. “For leaders in today’s environment, we have four generations of employees in the workplace at the same time,” Sarah said. “To create a culture that brings all of those (generations) together and creates a sense of purpose and belonging is very challenging.” Rahul noted that purpose “aligns all the actions, all the decisions and all the strategies coming together.” Firms must be aware that profitability is not isolated from “things that matter—employee engagement, managing inside and external stakeholders, and understanding the purpose of the company.” Citing recent studies of Singapore and APAC employees that found increased burnout and deteriorating trust, Amy Cho said firms must increase efforts to support employee growth along with pursuing business goals to improve trust and empowerment. “The level of trust between employers and employees actually is deteriorating,” she said, adding that despite financial challenges, leaders must make sure “that we communicate, we have empathy.” The panelists all noted that programs increasing discussions about mental wellbeing in APAC must be priorities for all employee levels. “Not just the juniors, but also very senior people as well,” Amy Fong said. “It still remains a bit of a taboo to speak about. Some people feel that may reflect badly, in terms of whether they’re seen as a strong enough leader.” The rapid expansion of the global alternative markets in the Asia-Pacific region is offering substantial new opportunities in infrastructure, real estate and other asset classes. That potential for new business and the ways in which APAC fund managers are increasing outsourcing as they reengineer their operating models was the theme of the panel discussion, “Requiem for Reengineering: Scaling Up Operations to Fuel Growth,” moderated by Dan McNamara, our Chief Strategy Officer & Chief Financial Officer. Dan was joined by Patrick Cordes, Chief Operating Officer of EQT Asia; Lynn Lau, Managing Director, CFO, Southeast Asia, Warburg Pincus; and Ivan Lim, Group Chief Financial Officer, ESR, to discuss areas that included automating platforms and technology, data management, and unique aspects of outsourcing for APAC business strategy. Fund managers should focus on “gathering investor assets and generating alpha for their clients,” Dan said. “Anything else down the value chain is ripe for outsourcing.” Patrick agreed, saying “we are trying to really achieve a maximal lean organization where we only have what’s essential, buy what we can buy. Sometimes when you buy something you need to have some kind of internal resource to help direct or manage that, but (outsourcing) is really the goal.” When considering partners recently to outsource SPV administration, Lynn’s firm picked two, gave work to both and determine the strengths and weaknesses of both, and then gave work to each, depending on those strengths. The benefit of hiring regional outsourcing firms became apparent as the firm enters new countries and needs services. “Because we’re an existing client, they’re willing to do something even if it’s a very low value,” she said. Ivan noted that in some countries, including China, having an experienced regional partner is critical to conducting business. “We need to rely on the local experts because of the nuances,” he said. “It’s a controlled currency for China, when you inject your capital, you need to register. Similarly, when you want to take out the proceeds, you also need to go through various regulatory approvals. Without the local knowledge it’s quite impossible for us to actually do it.” In the forum’s final fireside chat, “The Future of Private Markets in APAC,” Fi Dinh, our Head of Fund Finance APAC, led a discussion with Brian Lim, Partner, Head of Asia and Emerging Markets Investment Team, Pantheon, and Hemal Mirani, Managing Director, Head of APAC, HarbourVest. After reviewing the growth of APAC’s private markets, as well as how they sustain professional growth with personal wellness, Fi asked that panelist to look toward the near- and longer-term future of private markets. Hemal noted that private equity markets in APAC have recently been challenging with mixed results. “There have been vintage years that have been very, very good and very exciting,” she said, adding that some fund managers are now “making changes to fund sizes, investment strategy and teams, and I think that this will ultimately deliver better results for the industry.” Looking ahead to 2031, and what an ideal environment would look like, Brian said monitoring the growth of private markets—particularly as the wealth channels gain greater prominence—will be critical. Private market investments will be “a lot more prevalent in people’s portfolios in five years,” he said. “Hopefully, as an industry, we will have been able to manage that responsibly.” **Categories:** Thought Leadership **Tags:** Alternatives, fund administration, fund financing, MUFG Investor Services, Private Markets, Public markets --- ### [MUFG Investor Services Fee Modelling Platform](https://www.mufg-investorservices.com/mufg-investor-services-fee-modelling-platform/) **Published:** May 17, 2021 **Author:** Jessica Everard **Content:** Historically administrators have had fee calculations that do not fit within a core accounting system and needed to supplement their core systems with Microsoft Excel spreadsheets. To solve the automated fee calculation gaps and provide client consistency, internal scalability, and knowledge transfer, MUFG Investor Services has been providing clients with our fee modelling platform. It provides a cell, columnar, and cube-based modeling framework making it very flexible and capable for a wide range of financial modeling applications. In addition to providing strong calculation abilities and a wide assortment of functions, it provides dashboards, actions/processes, audit trails, version control, maker/checker capabilities, granular user permissions, add-on tools like Excel or PowerPoint Add-in, and much more, making it a robust modeling solution. MUFG Investor Services has developed a base template model for carried interest calculations (fund level and deal by deal), performance and management fee calculations that enables consistent inputs from our core systems and provides dashboards for user accessibility. CLIENT BENEFITS: - Integration to core administration systems for straight through processing. - Reduced model risk through systemization and removal of Excel from the model processes. - Standardization and scalability around performance calculation models as well as model inputs and outputs. - Centralization of performance fee model management to a core team of dedicated subject matter experts who work with administration teams for setup and ongoing support. - Business led tool with no IT development required. - Client-based web access through secure login for model interrogation and review. - Client scenario analysis for current and forecasted realizations through client view using real-time data. - Our platform can handle all fee types and models we have seen. - Improved accuracy and risk mitigation, providing our clients with a mirror image of their internal model to perform scenario-based forecasting as well as a website-based view into how carried interest is calculated. For more information, reach out to contact@mfsadmin.com **Categories:** Thought Leadership **Tags:** Complex fee calculations, Fee modelling platform, Private Markets, waterfall calculations --- ### [Embracing the Rise of Hybrid Investment Strategies: Navigating the New Era of Financial Diversification](https://www.mufg-investorservices.com/embracing-the-rise-of-hybrid-investment-strategies-navigating-the-new-era-of-financial-diversification/) **Published:** May 9, 2024 **Author:** Jenny Redlin **Content:** Jack Lee, Executive Director, Head of Private Markets Product Development In today’s rapidly evolving financial landscape, investors are seeking innovative ways to maximize returns while managing risk. Hybrid investment strategies have recently gained significant traction by combining elements of traditional and alternative investments and offering a unique blend of diversification, flexibility, and potential for enhanced returns. Hybrid investment strategies have been propelled by regulatory advances, such as the recent revision of the European Long Term Investment Fund (ELTIF 2.0) regulation[\[1\]](#_ftn1) by the European Union and the UK Financial Conduct Authority (FCA), which broadens the distribution of the Long-Term Asset Fund (LTAF)[\[2\]](#_ftn2) to include categories of retail investors and pension schemes. These regulatory changes aim to align fund structures with retail investors’ long-term investment goals by adjusting the balance between liquid and illiquid investments. The shift toward these strategies follows a challenging environment in the past several years. According to Preqin data, the private capital fundraising landscape faced challenges in 2023, with slightly more than $300bn in aggregate capital raised, a significant decrease from more than $400bn in 2021[\[3\]](#_ftn3). And as the markets dealt with inflation and challenges accessing debt from traditional banks due to interest rate hikes, hybrid investment strategies emerged as a resilient option, especially in the private debt sector, where managers have experienced significant growth. ​As market conditions evolve, fund managers are increasingly focusing on growth and higher profit margins, emphasizing the importance of effective cash management in navigating the prevailing interest rate environment and cost of credit. Hybrid fund structures have several key drivers, including greater flexibility on subscription and redemption terms and fees, suitability for investing in less liquid assets such as private credit or distressed debt, and applicability across various investment strategies. **How MUFG Investor Services Can Help** MUFG Investor Services supports fund managers with expertise and tailored solutions to navigate regulatory complexities, streamline reporting processes, and optimize cash flow management. By focusing on collaboration and understanding our client’s unique needs, we empower fund managers to thrive within hybrid investment strategies. Regulations like ELTIFs and LTAFs that allow retail investors to access hybrid funds can create greater scrutiny from regulators to protect the investors and the markets. Our flexible regulatory reporting solutions help ease the reporting burden, streamlining and automating complex processes, and ensuring regulatory compliance. We provide audit trails for greater visibility, ensuring that filings are compatible with regulatory formats, helping to mitigate risk. Managing the complexities of back, middle, and front-office operations is essential for sustainable growth. Our partnership model enables us to tackle these challenges by streamlining systems, data exchange, and technology integration. By closely collaborating, we gain a deeper understanding of our client’s unique needs and tailor solutions to optimize operations, reporting, and workflows, allowing our client to focus on driving growth and increasing revenue. At MUFG Investor Services, we serve public and private market clients and have the expertise and solutions to provide the custom support hybrid funds need. --- [\[1\]](#_ftnref1) [REGULATION (EU) 2023/606 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL](https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32023R0606&qid=1679571231008&from=en) [of 15 March 2023](https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32023R0606&qid=1679571231008&from=en) [\[2\]](#_ftnref2) [FCA – Broadening retail and pensions access to the long-term asset fund](https://www.fca.org.uk/publication/policy/ps23-7.pdf) [](#_ftnref3)[\[3\] Preqin Data](https://pro.preqin.com/analysis/historicalFundraising) **Categories:** Thought Leadership **Tags:** ELTIF 2.0, Hybrid Investment, Partnership, Private Markets, Thought Leadership --- ### [Top 5 Takeaways: Exploring the Fund Firm of the Future and Next-Gen Operating Model](https://www.mufg-investorservices.com/top-5-takeaways-exploring-the-fund-firm-of-the-future-and-next-gen-operating-model/) **Published:** October 22, 2024 **Author:** Jenny Redlin **Content:** The rapid growth of the global alternatives market is driving fund managers to reengineer operating models and move forward with a new generation of investors and capital, data management tools, and technology. Dan McNamara, our Chief Strategy Officer and Chief Financial Officer, recently joined a panel discussion, “The Fund Firm of the Future – Building the next-generation operating model,” with industry experts at the Financial Times Future of Asset Management North American conference to describe how those operating model are taking shape and what the future holds for the industry. Read Dan’s views here: 1. Historically, funds are human enterprises that grow organically, and often, reactively with most things done in house. There wasn’t always time or money to perfectly engineer every solution, or to optimize those solutions with other technology. With increased top-line pressure and new regulatory challenges, these systems now don’t always interact effectively and managers are ill-prepared for the new markets. 2. Next-generation operating models must drive two core competencies: Attracting investor inflows and generating alpha. It’s all about the allocation of limited resources—fund managers are at an inflection point and must decide how and where to invest time and money to improve efficiency and increase growth. They need to ask, “What differentiates our funds? Where do they fit in the market? Where do we want to be.” 3. Fund managers increasingly are turning to trusted partners to navigate the complexities of fund management. In our discussions with fund managers, we’re looking critically at the whole value chain and taking a holistic, nuanced approach to reengineering. By outsourcing low-value or commoditized tasks (including back-, middle-, and now front-office functions), managers can reallocate and optimize resources to fuel innovation and unlock new growth opportunities, including in the private markets. 4. Data is the key in any discussion about operating models, new technology or tools, including generative artificial intelligence. There is a lot of disaggregated data in different formats. It’s not just a manager’s own disparate data systems that need to be considered, but also the fact that they are aggregating data from numerous external parties, including parties they have outsourced to as part of their operating model. Data standardization and cleansing is the first step because none of the new technology will be effective unless managers have their data in order. For some clients, we act as a data layer, taking data into a single source to allow it to be accessed to produce reports and outputs for regulators in multiple jurisdictions as well as investors. Managers can then layer on their own analytics for their internal governance and business management strategies. **Categories:** Thought Leadership **Tags:** data standardization, data systems, fund managers, global alternatives, MUFG Investor Services, operating models --- ### [What's Next for Depositaries Following the T+1 Implementation?](https://www.mufg-investorservices.com/whats-next-for-depositaries-following-the-t1-implementation/) **Published:** May 2, 2024 **Author:** Jenny Redlin **Content:** Brendan Toolan, Global Head of Depositary & Network Management New rules implemented by the US Securities and Exchange Commission on May 28 have shortened the standard settlement cycle for most broker-dealer transactions from T+2 to T+1. The intent of the new rules, which reflect a dramatic change in the post-trade environment, is to reduce the credit, market, and liquidity risks for market participants. Irish funds service providers monitoring this shift are now focusing intently on fund strategies with exposure to US securities, including equities, corporate bonds, asset-backed securities, municipal bonds, mutual funds, and money-market instruments. Once T+1 has been successfully implemented, the funds industry will face some significant challenges going forward. It’s likely that we’ll see an increase in “failed trades,” and that those transactions will be closely monitored by depositaries. If any related charges and compensation claims are levied against underlying funds, managers will need to present a case to the Fund Board for a claim, unless there is clear language about settlement risk disclosure in the fund prospectus. Funding gaps may materialise as a headache for Irish funds that are operating in a longer subscription settlement cycle than T+1. This may result in the fund breaching Investment & Borrowing restrictions and trigger reporting obligations to the Central Bank of Ireland. The depositary must determine if the breach is advertent or inadvertent, and a decision by the depositary may be challenged by the fund management company. More broadly, any Irish fund that is party to an FX netting or a stock borrowing and stock lending service also will need resilient processing due to the settlement timeframe restriction, and this should be described clearly in revised service level agreements. Again, any breaches or compensation claims will be assessed independently of the manager and are likely to be challenged by the depositary based on the event. These are some of the anticipated issues post implementation. Inevitably, there will be others as the Operations community endeavours to regain pre-implementation settlement efficiency levels. **Categories:** Blog --- ### [The MUFG Investor Services View](https://www.mufg-investorservices.com/the-mufg-investor-services-view/) **Published:** June 16, 2022 **Author:** Jenny Redlin **Content:** **MUFG Investor Services Chief Strategy Officer Dan McNamara provides his thoughts as part of the 2022 Private Funds CFO Leader Survey, confirming sentiment in the private markets, despite the challenging macro conditions.** The private markets are on an upward growth trajectory, with over two-thirds of participants raising a fund and another fifth following their lead later in the year. The survey also found most participating managers would agree that inflation and interest rates will have the largest economic and political impact on returns during 2022. The private markets are on an upward growth trajectory, with over two-thirds of participants raising a fund and another fifth following their lead later in the year. The survey also found most participating managers would agree that inflation and interest rates will have the largest economic and political impact on returns during 2022. ![Introduction post private funds leaders survey](https://www.mufg-investorservices.com/wp-content/uploads/introduction-post-private-funds-leaders-survey.png "Introduction Post Private Funds Leaders Survey Mufg Investor Services")We felt it was the right time to work with Private Funds CFO to survey CFOs, COOs and CIOs to assess our industry and the challenges that come along with it. [Read Full Article](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-view-_pfcfo-leaders-survey_jun22.pdf) **Categories:** In The News **Tags:** ESG framework, ESG regulation, Partnership, Real Estate --- ### [MUFG Investor Services cements client trust via forward-looking business services](https://www.mufg-investorservices.com/mufg-investor-services-cements-client-trust-via-forward-looking-business-services/) **Published:** January 23, 2023 **Author:** Jenny Redlin **Content:** In a recent interview with Susan Barreto from Alternatives Watch, John Sergides, the CEO of MUFG Investor Services, discussed the company’s commitment to supporting managers and clients during uncertain times. Managers and investors are not the only industry players that have had to diversify to face the challenges posed by the global macroeconomic environment. Service providers have also been forced to rethink how they allocate their time and money. MUFG Investor Services CEO John Sergides told *Alternatives Watch* in a recent interview that his fund administration business has been able to maintain and grow its client base by supporting managers during these uncertain times — an effort that has required investment in new offerings aimed at helping their clients compete for new pools of capital. “Our top priority is to help clients through difficult times,” said Sergides. He emphasized that his sales team is small but is hyper-focused on providing the competency and empathy that asset managers need as they navigate the shifting macroeconomic environment. MUFG Investor Services currently has $770 billion in assets under administration but is expecting to surpass $1 trillion by the end of the year. Their client mix is a 50/50 mix of private versus public markets across hedge funds, fund of funds, private equity, private debt, real estate, infrastructure, and 40 Act funds. “Our long-term commitment to the clients is absolutely paramount,” Sergides said, adding that his team has not lost a single client in the last five years, a time period in which absolute return strategies have especially struggled to attract capital. The number of new hedge fund launches [has fallen](https://www.alternativeswatch.com/2023/01/06/hedge-fund-launches-slump-14-year-low-hfr-data/) to its lowest level since the 2008 Global Financial Crisis, according to recently released data published by Hedge Fund Research. The research shows the estimated number of new launches tumbled to just 71 during Q3 in 2022, compared to 80 launches recorded the previous quarter. That represents the lowest launch rate since 56 new hedge funds were rolled out in Q4 2008 in the midst of the Global Financial Crisis, marking a 14-year low for launches. As hedge fund launches have stalled, many fund administrators have consolidated their businesses with competitors or have bought into new business lines with mixed results. At MUFG, Sergides has expanded its fund administration services to include FX overlay, banking and treasury, fund financing, securities lending and business services broadly. Since Sergides joined the firm, AUM has grown more than 25% annually in a down market. His aim is to work with both investment firms and MUFG’s parent, which conveniently is one of the largest banks in the world with assets of over $3.3 trillion. As some banks divested their fund administration businesses in recent years, Sergides says they have missed out on resilient, exponential growth over the past decade. MUFG’s investments in business diversification have overcompensated the bottom line for the bank in his estimation. Moves in recent years have included the hiring of a new securities finance team, launching new products in fund financing, private equity, and FX. Sergides also focused on building in-house technology to help improve data security and user experience. The FX Services division began over two years ago with the hiring of Hans Jacob Feder as global head of FX Services from JP Morgan Securities and Alberto Baptiste as executive director and head of FX sales from BNY Mellon. The aim was to deliver cutting-edge FX solutions to clients, and indeed the group made a difference to its clients’ fund performance, especially last autumn during the UK Sterling crisis that sparked currency fluctuations of 15%. The MUFG FX Overlay solution has been promoted as a comprehensive, cost-effective and transparent currency overlay hedging solution, designed to mitigate risks related to FX exposures within a portfolio or hedged share classes. Fully automated, the service is flexible and cloud-based, allowing managers to tailor every aspect of their FX overlay program across the entire lifecycle of a hedge, including hedge ratios, hedge frequency, NAV triggers, tenors and execution methodology, officials said. Other areas of expansion at MUFG include offering investor communications and report distribution services, payments processing (i.e. salary/invoices/global payment processing) and ultimately plans include offering of corporate services such as providing office space and accounting services. Perhaps the most interesting growth area for the firm centers on the offering of new products and ESG-oriented solutions. Within both public and private markets, these services include a data collection service pre-investment, ESG risk assessment frameworks and helping managers monitor portfolio exposures. Energy-focused strategies really began to proliferate as Europe’s energy crisis made headlines thanks to the war in Ukraine. As more fund managers look to launch new funds and deploy assets into ESG-oriented programs, Sergides is confident that MUFG will be able to aid them in having state of the art technology and tools at their disposal to make the right decisions. At the same time, the team may just gain a client or two in meeting the investment manager where their business has yet to evolve. [Article originally posted in Alternatives Watch January 13, 2023](https://www.alternativeswatch.com/2023/01/13/mufg-investor-services-cements-client-trust-via-forward-looking-business-services/) **Categories:** In The News --- ### [Investing in Australia as the Landscape Evolves](https://www.mufg-investorservices.com/investing-in-australia-as-the-landscape-evolves/) **Published:** May 3, 2023 **Author:** Jenny Redlin **Content:** #### **Australia’s maturing alternative assets industry attracts international and domestic investors, but unique challenges remain.** Daniel Trentacosta, Global Head of Private Markets and Change, and Patrick (Paddy) Kirwan, APAC Head of Investor Services, recently discussed the appealing Australian investment landscape and shared their insights. Daniel, How has the Australian investment landscape changed over the years? How is the market evolving as the asset classes mature? **Daniel Trentacosta**: The Australian investment landscape has undergone significant changes over the years, reflecting the evolution of the Australian economy and investors increasingly seeking diversification across asset classes. Some of the key trends and changes in the Australian investment landscape include: **Diversification of asset classes** Australian investors have traditionally focused on domestic equities, property, and fixed-income products. However, in recent years, there has been a growing trend toward diversification of asset classes, with investors increasingly looking to international equities, as well as alternative assets such as private equity, real assets, infrastructure, and hedge funds. This is partly due to the explosive growth in superfunds, coupled with limited options to invest locally. As the Australian investment landscape evolves, we also see international investors seeking diversification across the Australian markets. Some of the largest investment managers in the world have operations in Australia or are allocating to Australia. **Emergence of superannuation funds** The continued growth and consolidation of superannuation funds has become a significant force in the Australian investment landscape. Today, these funds have larger pools of capital, totaling over $3.4tn in assets under management as of December 2022.1 The continued growth of superannuation funds has led to an increased focus on long-term investing, a growing interest in alternative investments, and a greater emphasis on environmental, social, and governance (ESG) factors. Over the last five years, superfunds have allocated more to private assets, with over 11%2 with a specific trend of investment in Australian (as well as global) infrastructure. **ESG** In recent years, ESG has become critical in investment decision making. Investors increasingly consider the impact of their investments on the environment and society. **What makes Australia such an attractive market compared with other countries or regions?** **Patrick Kirwan:** Overall, Australia’s stable political and economic environment, strong financial sector, rich natural resources, proximity to Asia, and diversified economy make it an attractive market for investors looking for stable and long-term investment opportunities. Investing in Australia has become increasingly attractive to both domestic and foreign investors in recent years as it offers a range of investment opportunities across multiple asset classes such as healthcare, mining, finance, property, and infrastructure. Australia has a stable and transparent political and economic environment, with a strong rule of law, an independent judiciary, and a robust regulatory framework. This stability provides investors with a sense of security and reduces the likelihood of sudden changes that could negatively impact their investments. Australia has a well- developed and highly regulated financial sector, considered to be one of the most sophisticated and advanced in the world. The sector is dominated by four major banks, providing investors with a range of investment opportunities. It is also worth noting that although Australia is considered a long way from other countries, Australia’s location in the Asia-Pacific region makes it a gateway to one of the fastest- growing regions in the world. The country has strong trade and investment links with the region, and its close ties with countries such as China and Japan have led to significant investment flows. **What role does Australia play in MUFG Investor Services’ global strategy?** **Daniel Trentacosta**: Australia is an important region for MUFG Investor Services for several reasons. Firstly, the country has a well-established financial services industry with a strong regulatory framework, making it an attractive destination for foreign investment. This creates a significant demand for asset servicing and investment management solutions, which MUFG Investor Services is well positioned to provide. Australia is also home to some of the world’s largest institutional investors, superannuation funds, and sovereign wealth funds. These investors require sophisticated and customized solutions, which MUFG Investor Services has a proven track record of delivering globally. We can leverage our global capabilities to offer these clients a full range of services across multiple jurisdictions such as fund administration, asset servicing (including debt services), banking, financing, FX services, and corporate and regulatory services. **Which strategy best creates alpha today in Australia amid a challenging global macroeconomic environment?** **Patrick Kirwan**: Creating alpha or generating returns over market benchmarks is challenging in today’s environment. One of the key changes we have noticed is managers want to outsource more middle and back-office functions to service providers to allow their teams to focus on their primary goal of generating alpha. The post-trade operational lift for firms is significant and if their infrastructure and teams are not designed or able to manage increased volume, this becomes a risk as well as an operational burden, taking them away from what they need to focus on: creating returns for their investors. By leveraging a service partner, firms can benefit from cost savings, improved efficiency, flexibility, and access to top talent. **Which sectors or verticals are the most promising in Australia’s private capital? Why?** **Daniel Trentacosta**: Australia offers many investment opportunities in areas such as healthcare, property, infrastructure, technology, education, and consumer goods and services, but it is difficult to say which sectors provide the best prospects. Historically, property and infrastructure have been the go-to asset classes thanks to their stable, long-term risk-return profiles. Having said that, in the post pandemic environment, the healthcare and technology sectors have substantial growth potential, specifically where innovative solutions to address the aging population, as well as demand for technology solutions that can be used to reduce costs and the reliance on human capital. In addition, cybersecurity, ecommerce, and cloud computing are opportunistic investments with investors seeking disruptive offerings. **What challenges are unique to Australia?** **Patrick Kirwan:** First, the uncertainty regarding future policy setting for superfunds can make it more difficult for them to make long-term illiquid investments. It is imperative that this is addressed to allow allocations to private markets to continue growing. Second, Australia has a limited availability of institutional capital compared with some of the other developed nations which can limit the amount of funding for private market investments. This makes it harder for Australian firms to compete on the international stage. Third, there is also a limited number of players in the market, meaning it can be competitive for deals and thus drive prices up. However, the opportunities in Australia’s growing private capital markets still present abundant opportunities. 1 [https://www.apra.gov.au/news-and-publications](https://www.apra.gov.au/news-and-publications/apra-releases-superannuation-statistics-for-december-2022) 2 [Article originally featured in Preqin May 2, 2023]() **Categories:** In The News --- ### [Leveraging AI for an Enhanced Investor Onboarding Experience](https://www.mufg-investorservices.com/leveraging-ai-for-an-enhanced-investor-onboarding-experience/) **Published:** June 24, 2023 **Author:** Jenny Redlin **Content:** David Rochford, Managing Director, Global Head of Public Markets As part of the digital transformation of the financial services industry, artificial intelligence (AI) is helping to speed and streamline the perennial challenge of onboarding new clients. The paper-intense onboarding process is a frequent target of frustrated investors who question why they are submitting PDF documents in the digital age. Financial institutions, which manually review the documents and share them with multiple stakeholders, know the process to be time-consuming and error prone, often creating a poor investor experience. Investors are receiving some relief as firms increasingly re-engineer their processes to eliminate documents and use AI—specifically, natural language processing (NLP) and machine learning—to streamline data-gathering capabilities, provide more efficient data processing and workflow. The combination of online forms for data entry and know your customer/anti-money laundering documentation creates a golden source of data that is fed into machine learning flows and is used across the entire investment ecosystem. Investor data submitted on these platforms is digitally extracted and processed, eliminating the need for manual input and reducing human mistakes. Then the data is distributed throughout the client onboarding process, as systems insert personal information, tax status, anti-money laundering disclosures, subscription disclaimers and trade data to the relevant fields. Digitizing data when client onboarding begins significantly improves accuracy and speeds straight-through-processing. Currently, documents submitted through archaic paper-based systems require manual approval and corrections across levels of review. By automating the process with extraction tools, managers can evaluate information for exceptions and make minor corrections in the system, reducing manual review tremendously. The digitized data also increases transparency, as outputs are rapidly processed into data warehouses, triggering notifications to asset managers and providing a near real-time view of positions in dashboards or other investment tools. Faster access to this data enables fund managers to adjust their strategies and make decisions more quickly. In addition, building digital workflows from the outset creates a cohesive structure for building more effective data models. The improved data flow to these models reduces the risk of processing or execution errors leading to time-sensitive and costly manual overrides. The implementation of AI technology to digitize onboarding and data models poses some concerns. Integrating new technology into existing systems can take time and may require new investments and ensuring data security and privacy is always a prime concern. The potential benefits far outweigh any downsides. It’s increasingly clear that financial institutions willing to invest in digitizing investor data now—on their own or working with trusted partners — are better positioned to compete in the future. By providing automated operational support, these partners enable firms to redirect resources and avoid the cost of a technology stack upgrade. These partner firms make the significant technology investments and continuous process improvements at manageable costs, while working with clients to update data, provide market insights and manage operational challenges to leverage digitization. Looking ahead, AI-powered chatbots and virtual assistants will help improve the client experience and client retention by identifying behavior patterns early and enabling firms to tailor products and services to specific needs. And AI also can be used to help internal operations protect client data, predict operational incidents and help to resolve those issues quickly. Moving away from manual, paper processing means that managers can finally move away from trying to obtain delayed information from operations teams. Investors will enjoy a more streamlined process, faster processing times and greater optionality, and service providers will feel more secure about the accuracy of the data they’re receiving. By automating the process and digitizing data, investors and financial institutions alike can focus on making the important decisions to grow their portfolios and better serve clients. [Article originally featured in Traders Magazine June 2023](https://www.tradersmagazine.com/am/leveraging-ai-for-an-enhanced-investor-onboarding-experience/) **Categories:** In The News --- ### [Can Continuation Funds Be a Lifeline for Private Equity?](https://www.mufg-investorservices.com/can-continuation-funds-be-a-lifeline-for-private-equity/) **Published:** August 12, 2023 **Author:** Jenny Redlin **Content:** Sonia Bhasin, General Counsel Sonia discusses the use of continuation funds as a solution for private equity funds that are nearing or past their expiration date and have unrealized assets in their portfolio. Private equity funds typically have a fixed life span of 10 to 12 years, after which they are expected to liquidate their portfolio companies and return capital to their investors. However, in recent years, many private equity funds have faced difficulties in exiting their investments due to factors such as market volatility, sanctions and regulatory uncertainty, and operational challenges. As a result, some funds have reached the end of their contractual term without being able to fully realize their assets and generate returns for their investors. One solution that has gained popularity among private equity managers and investors is the use of continuation funds. **What Is a Continuation Fund?** A continuation fund, also known in some circles as a general partner led secondary fund, is a new fund that is set up to acquire some or all of the remaining assets of an existing fund and continue to manage them for a longer period. The existing fund’s investors are given the option to either sell their interests in the assets to the continuation fund, or rollover their interests and remain invested in the assets by participating in the continuation fund. The continuation fund may also raise additional capital from new investors to finance the acquisition and further development of the assets. Continuation funds offer several benefits for both private equity managers and investors. For managers, continuation funds provide an alternative exit strategy that allows them to avoid a fire sale of their assets at unfavorable prices and to retain control over their portfolio companies. These funds also enable managers to extend their fee income stream and to demonstrate their ability to create value over a longer time horizon. For investors, continuation funds offer flexibility and optionality. Investors who want liquidity can cash out of their investments at a fair market value, while investors who want exposure can stay invested and benefit from the potential upside of the assets. Continuation funds may also offer investors better alignment of interests with the managers, as well as lower fees and governance rights. **Understanding the Legal and Commercial Challenges** While there are key benefits for investors, continuation funds can pose significant legal and commercial challenges that require careful consideration and planning. Some of the key issues that fund advisors need to think about when advising clients on setting up continuation funds include: - **Valuation:** The valuation of the assets to be transferred to the continuation fund is a critical and contentious issue, as it determines the price that the existing fund’s investors will receive or pay for their interests. The valuation process should be independent, transparent and consistent with the existing fund’s valuation policy and industry standards. - **Consent:** The transfer of assets to the continuation fund may require the consent of various parties, such as the existing fund’s investors, lenders, portfolio companies and regulators. The consent process should be conducted in a timely and efficient manner, taking into account the contractual rights and obligations of each party and the potential conflicts of interest that may arise. When obtaining consent, it is advisable that limited partners be supplied with sufficient information and disclosures to allow them to make an informed decision. This information may include disclosures about the process for pricing the assets, conflict of interest considerations, and fund terms that would be unique to the continuation fund. To facilitate the consent process, many funds decide to engage registrar and transfer agents and fund administrators. - **Structure:** The structure of the continuation fund should be tailored to the specific needs and objectives of the managers and investors, as well as the characteristics and requirements of the assets. The structure should address issues such as the legal form and jurisdiction of the continuation fund, the terms and conditions of the fund agreement, the governance and decision-making mechanisms, the fee arrangements and the tax implications. - **Taxation:** From a tax perspective, investors will be interested in understanding whether their interests in the existing fund can be rolled over on a tax free basis, and whether the continuation fund will share the tax characteristics of the existing fund. It is advisable for the general partner to coordinate with existing investors well in advance before the structure of the continuation fund is decided. - **Execution:** The execution of the continuation fund transaction involves multiple steps and documents, such as the asset purchase agreement, the fund formation documents, the investor subscription documents, and the financing documents. As most partnership agreements do not contemplate GP-led transactions, the terms of the fund’s existing partnership agreement will need to be revisited. Depending on the jurisdiction and regulatory framework, the establishment of a continuation fund may require approvals from relevant regulatory authorities. Like other GP-led transactions, the United States Securities and Exchange Commission is particularly interested in how conflicts of interest and disclosures are handled by general partners. **Looking Ahead** Continuation funds are an innovative and attractive solution for private equity funds that are nearing or past their expiration date and have unrealized assets in their portfolio. However, they are also complex and nuanced transactions that require careful planning and execution and advisor assisting clients on setting up continuation funds need to have a deep understanding of the legal and commercial issues involved. [This article was originally featured in The New York Law Journal](https://www.law.com/newyorklawjournal/2023/09/07/can-continuation-funds-be-a-lifeline-for-private-equity/) **Categories:** In The News --- ### [Private Markets and Long-term Strategic Growth](https://www.mufg-investorservices.com/private-markets-and-long-term-strategic-growth/) **Published:** August 18, 2023 **Author:** Jenny Redlin **Content:** A conversation with Daniel Trentacosta, Global Head of Private Markets and Change Fund managers in the alternative investment management space face significant resource and cost pressures, stemming from operational, financial, and regulatory risks. Private markets have emerged as one of the fastest-growing environments in the last two decades. It’s no secret that during the last decade, the explosive growth in capital raised surpassed inflows to public holdings. In fact, [according to McKinsey](https://www.mckinsey.com/industries/private-equity-and-principal-investors/our-insights/mckinseys-private-markets-annual-review), total private markets assets under management (AUM) [reached $11.7tn as of June 30, 2022](https://www.mckinsey.com/industries/private-equity-and-principal-investors/our-insights/mckinseys-private-markets-annual-review). AUM has now also grown at an annual rate of nearly 20% since 2017. Rebased to 100 as of December 2007, the private equity performance index is up 506.8 as of March 2023, while the S&P 500 Total Return [stood at 381.2](https://www.preqin.com/insights/research/reports/private-asset-valuations-q4-2022-q1-2023). Danny Trentacosta, Global Head of Private Markets and Change at MUFG Investor Services, discusses how firms continue to position themselves for long-term strategic growth with investments in private markets, despite a slowdown due to macroeconomic headwinds generated by volatile markets, geopolitical conflicts, the energy crisis, and more. **What’s driving growth in private markets? Despite the slowdown in 2022, why are firms still looking to this space for long-term expansion?** The performance of private markets has been the foundation of their success. Despite a slowdown and lagging valuations, private markets still outperformed their public counterparts. This makes them a resilient and attractive diversification tool for managers seeking to balance exposure between the two markets. Private markets are also a hub of innovation, particularly in the tech, healthcare, and e-commerce sectors, led by entrepreneurs and disruptors looking to change the world. With the public markets’ volatility, private markets are seizing opportunities, including taking publicly traded firms private at lower valuations and extracting long-term value. Asset managers are taking advantage of these exciting opportunities by getting in on the ground floor of investments. Additionally, private markets have held steady, making them a larger part of investment portfolios, while public markets valuations have fluctuated. **How are inflation and rising rates impacting fund managers?** Private equity has benefited from access to cheap capital leading into this year, allowing for scaled investments. However, recent regional banking issues in the US, coupled with rising rates in the US have made borrowing more expensive or even unattainable for some companies. This has led to reduced valuations and deteriorating margins, making investment selection more critical than ever. On the bright side, inflation and rising rates bring undervalued assets to the fore. As many banks slow down or stop lending, it creates an opportunity for private funds to step in with loans of their own. **The growth in private markets has opened new investment opportunities and uncovered new sources of risk. Do you have advice on how firms can balance capitalizing on new opportunities while maintaining robust risk controls?** Managers are expected to consistently outperform the market or index they benchmark against to meet investor demands. I’d advise managers to partner with a trusted provider and consider outsourcing their operational tasks. This would enable them to improve efficiency and reduce costs while focusing on their most important goal: generating returns for investors. Asset management firms often use technology to aid in investment decisions, but they have not yet fully automated their middle- and back-office processes. Manual components are still involved in these processes, increasing the likelihood of potential incidents. One way to reduce risk and capitalize on new opportunities is by outsourcing those middle- and back-office operational tasks. This way, managers can focus on their portfolios and work with a partner that continuously upgrades and reinvests in technology and attracts top talent. For example, we provide flexible, scalable, and streamlined solutions for managing complex portfolio strategies, multi-faceted fund structures, and evolving global regulations. By eliminating manual processes and automating operational tasks, we help clients to reduce risks and costs associated with middle- and back-office operations, enabling them to focus valuable resources on driving growth and new revenue. **How can fund managers stay up to date with reporting standards and regulatory requirements?** Although private markets have traditionally had fewer regulatory requirements than public markets, meeting these obligations is still crucial – the regulatory landscape is always evolving and putting new demands on private market managers to comply, and those new demands are intensifying. Investors are increasingly demanding transparency, and regulators want to understand as much as possible about private funds to help ensure their activity doesn’t negatively affect the broader markets or investors. Portfolio managers have fiduciary responsibilities to uphold but they also need to focus on running their portfolio. Having a knowledgeable partner to navigate regulatory and investor requirements is crucial in ensuring compliance with legislation and regulations while managing risk effectively. Our team of industry experts in compliance and legal provide guidance, regulatory analysis, and support for various strategies and fund structures across global jurisdictions. **Are any key private market sectors particularly popular right now** — **or currently not faring well? Why is this?** Private equity performance posted a negative result [through September 2022 ](https://www.mckinsey.com/industries/private-equity-and-principal-investors/our-insights/mckinseys-private-markets-annual-review)for the first time since 2008. When there is market volatility, the public and private sectors see a lot of similar activity. In such situations, investors look for quality options, and larger managers receive more investor interest. Real estate has outperformed inflation in [six out of the last seven inflationary periods. ](https://www.mckinsey.com/industries/private-equity-and-principal-investors/our-insights/mckinseys-private-markets-annual-review)Still, we are now starting to see a reset in property values, with higher financing costs being one of the drivers. **What key characteristics should firms consider when selecting an outsourcing partner for fund administration?** Managers should look for a partner passionately committed to understanding their unique challenges and goals. It should also have a proven track record in delivering solutions that help foster success. When choosing an outsourcing partner for administration, it’s important to consider the stability and breadth of solutions being offered. Our parent company, Mitsubishi UFJ Financial Group, Inc (MUFG), is one of the largest banks in the world, with approximately $3tn in assets. As a result, MUFG Investor Services can offer clients an extensive, dynamic suite of products and services, including asset servicing and fund administration, banking services and finance, foreign exchange, and regulatory services. We customize solutions based on our clients’ goals and focus on gaining a deep understanding of their portfolios so we can serve as an extension of their organization. We strive for an excellent cultural fit with our clients. This is especially important when they outsource services to us, and our teams are working closely with each other on a day-to-day basis. By helping to manage client systems, exchanging data, and integrating with clients’ existing technologies, we provide individual –rather than pre-made – solutions by listening and collaborating to understand their needs and find the best possible solution. Our ‘open dialogue’ approach has proven to be tremendously effective. Selecting a reliable partner who can efficiently manage fund administration and outsourcing needs while satisfying these standards is crucial in optimizing your efficiency and resources, enabling you to provide your clients with superior service. [This article was originally featured in Preqin August 2023.](https://www.preqin.com/insights/research/blogs/private-markets-and-long-term-strategic-growth?utm_source=preqin&utm_medium=website&utm_campaign=pm_dt_qa) **Categories:** In The News --- ### [The Pivotal Role of Private Credit in Economic Growth](https://www.mufg-investorservices.com/the-pivotal-role-of-private-credit-in-economic-growth/) **Published:** October 12, 2023 **Author:** Jenny Redlin **Content:** Treabhor Mac Eochaidh, Executive Director and Head of Debt Services Private credit continues to take center stage in the financial landscape, especially as traditional bank-arranged loan issuance has become more measured. Private credit has filled the void, providing more flexibility and becoming indispensable for economic growth. Treabhor Mac Eochaidh, Executive Director and Head of Debt Services at MUFG Investor Services, shared his insights into the versatility private credit offers as a financing source and how his team is helping clients. **Stability in Private Credit** The stability of private credit has become increasingly important as traditional banks and lenders have pulled back. With a growing amount of dry powder available for lending, private credit offers more than conventional financing sources and continues to help drive economic growth. Data from Preqin shows a 6% increase in private credit dry powder, from $412.2bn in December 2022 to $438.1bn as of June 2023 highlighting investor interest in the asset class. (Preqin, 2023) This growth is propelled by the flexibility that private credit offers to lenders and borrowers, appealing to various stakeholders across different economic sectors. With a growing amount of dry powder available for lending, private credit offers more opportunities than conventional financing sources. Stability in private credit is achieved through stringent assessment processes. This stability is critical as it offers reassurance to investors and fosters a sustainable financial ecosystem. With unparalleled flexibility compared to conventional financing sources, Private credit allows businesses and investors to explore innovative financing models, offering diversification and attractive returns. Various enterprises and economic sectors leverage the benefits of private credit to foster growth and innovation. **Simplify The Complexities of The Loan Market** Mac Eochaidh emphasized the importance of meticulously managing debt portfolios to tackle the inefficiencies of the loan market with a trusted partner with a deep understanding of the complexities of various types of loans. Clients also need the proper guidance and counsel to help them comply with evolving regulatory demands and maintain operational excellence. With MUFG Investor Services clients optimize their operational efficiency and mitigate potential risks with flexible solutions that meet the unique needs of their portfolio, ranging from fund administration, loan administration, loan closing, loan servicing and collateralized loan obligations (CLOs) administration, to drive growth and empower them to navigate the unique intricacies of the lending asset class with confidence. **The Evolution** Private credit has established itself as a mature market in its own right over the last decade, solidifying its status as a linchpin in economic growth. Its increasing stability and flexibility have made it an attractive alternative to conventional financing sources, driving innovation and expanding opportunities across various sectors. However, the road ahead demands constant vigilance to mitigate risks and address concerns related to its stability. The trajectory of private credit is indicative of its potential to reshape the financial landscape and propel economic growth, emphasizing the need for balanced and informed approaches to harness its full potential. [This article was originally published in The Alternative Investor. Access the full October edition of The Alternative Investor by clicking here.](https://bit.ly/3RV47Px) **Categories:** In The News **Tags:** Debt Services, loan market, MUFG Investor Services, Private Credit --- ### [MUFG Investor Services builds a strong foundation in Cyprus](https://www.mufg-investorservices.com/mufg-investor-services-builds-a-strong-foundation-in-cyprus/) **Published:** October 12, 2023 **Author:** Jenny Redlin **Content:** *The Cyprus Mail recently met with Yannis Matsis, head of MUFG Investor Services’ Cyprus office, to discuss the company’s plans for the Cyprus business, its commitment to the region and its culture of collaboration and inclusion* **To what do you attribute the success of MUFG Investor Services in Cyprus?** I am the head of the Cyprus office, which we opened in June 2022. Our initial business plan called for about 50 employees in this office, but a little more than a year later, we have more than 150 colleagues and we’re planning to hire more in the coming years. We’ve seen terrific growth, and this is an important office for the business, especially when you consider that we have about 1,800 employees globally. Ultimately, we anticipate that about 20 per cent of our workforce will be based in Cyprus. Our success in Cyprus comes from a combination of two factors. First, our executive committee ensured that we have highly experienced and professional colleagues from established offices to train our local teams. Second, the quality of the financial services operations teams and Information Technology (IT) professionals is exceptionally high. We have been so impressed by the caliber of the talent pool that we’re planning to expand the number of people working in Cyprus beyond our original business plan. When we are fully staffed here, I estimate that we will be responsible for contributing €40 million annually to the Cyprus GDP. It’s been a remarkable journey so far and we are looking forward to even greater success. **What is MUFG Investor Services’ business, and who are its clients?** MUFG Investor Services is the fifth largest fund administrator in the world. As of the second quarter of 2023, we have Assets-Under-Administration (AUA) of $785 billion, servicing 2,620 funds of 502 clients, including some of the largest asset managers in the world. We are a division of Mitsubishi UFJ Financial Group (MUFG), one of the largest banks globally, with $3.2 trillion in assets. In some ways, fund administration is very similar to auditing. Auditors work for shareholders and are responsible for providing an independent view of the management accounts of a company. Similarly, fund administrators work for the fund investors, and are responsible for giving an independent view of the valuation and performance of the fund, which is managed by an investment manager. Our service removes any conflict of interest that investment managers might have in valuing the funds they manage. While auditors perform their duties annually, fund administrators conduct fund valuations daily and follow a ‘bottom-up’ approach. This means each asset and liability of a fund is valued separately to arrive at a total Net-Asset-Valuation (NAV). Fund administration and asset servicing are only a part of what we offer clients. Increasingly, fund managers are outsourcing back-, middle- and even front-office processes, and are asking us to help them with their most challenging issues. Because we are a division of MJFG, we can offer clients a wide range of scalable and flexible solutions across the entire investment value chain, beyond what traditional asset servicing companies provide. In addition to fund administration and asset servicing, our tailored solutions include fund financing, banking and liquidity, securities lending, loan servicing, foreign exchange overlay (FX) services, business consulting services, business process outsourcing, financing and corporate and regulatory services. Our mission is to provide clients with all the services they need in one place – in other words, a “one-stop” shop. We believe that we best serve our clients by offering a suite of integrated solutions to help them better manage their systems and processes. We’re focused on helping clients streamline their operations, mitigate risk and enhance efficiencies, so they can focus on their main goals: Driving growth and increasing revenue. **What does the phrase “Brilliantly Different” mean, and how does it reflect your culture?** “Brilliantly Different” is our Employee Value Proposition (EVP), and I believe it’s a true differentiator for Investor Services. Our human resources team developed the EVP after hosting focus groups to understand how employees see the business. That research showed our colleagues think Investor Services is a great place to work that is focused on innovation. They see our leadership as accessible and transparent, and believe we have an open, supportive and flexible culture that offers superior opportunity and career development. We were extremely pleased when newly hired employees told us that we are very different from other financial services firms. In fact, they see us as “Brilliantly Different”. Our management team seized on that concept and we’re carrying it through everything we do. We “Imagine Different” by encouraging ideas and innovation; we “Live Different” by promoting flexibility and work-life balance; we “Deliver Different” by focusing on strong performance and superior client service; and we “Learn Different” by ensuring our colleagues continually develop their skills and grow. **What makes the working culture unique at Investor Services? What sets it apart from other businesses?** We’ve developed a culture of collaboration that is totally focused at every level on serving clients. As I mentioned earlier, we have found an incredibly deep pool of talented professionals in Cyprus and we’re very pleased that they are excited about working with us. I believe our culture and values set us apart from competitors and helps us to attract top performers, as we encourage trust, challenge and empowerment, openness and honesty. We hire talented professionals and trust them to work together to develop relationships and deliver the best possible service to the client. We empower colleagues to exchange ideas and respectfully challenge the status quo. We’ve implemented superior training and development programmes because we want the same type of long-term relationships with our employees as we have with our clients. An important part of that relationship is cultivating a sense of belonging within the business. The senior leaders here spend a great deal of time listening to and hearing our colleagues – we want to know what they are thinking and why – because we continually fine-tune our approach to addressing their needs. Diversity is very important to us as well – we’re inclusive and welcome new viewpoints. And partnering with our clients is at the heart of everything we do. By listening and understanding their needs, we deliver the best possible client experience. **You mentioned diversity and inclusion. What has Investor Services done to promote a more diverse and inclusive culture?** Diversity and inclusion are priorities throughout our organisation, beginning with the actions of our senior leaders. Among the colleagues in our Cyprus office, we employ more than 20 different nationalities, all age groups and have a very close gender ratio. Having employees with those diverse backgrounds ensures diversity in skills and thought, which makes us unique. And, at all times, we demand that our colleagues are treated with kindness and respect. We’ve created a warm environment where everyone can feel comfortable bringing their whole selves to work and know that they are respected and supported. In fact, the three pillars of our Diversity, Equity and Inclusion (DEI) programme are increasing LGBTQ+ awareness, Gender, and Mental Health and Wellness. We’ve introduced discussion groups and programmes, as well as a cell phone app, Unmind, that people use to help manage their mental health and wellbeing. And we support and participate in LGBTQ+ Pride events in many of the areas where we have offices. In May, I was very proud of the 11 Cyprus colleagues who marched in the Cyprus Pride 2023 parade in Nicosia. **How does Investor Services prioritise employee development and career growth?** Very often, developing a strong workforce begins with helping students. We partner with universities to contribute to the education of young adults, especially in financial services and Information Technology. We provide internships and business training, and we work closely with college recruiters to be an employer of choice for the best graduating students. Our HR team spends a great deal of time on programmes to attract top talent from our competitors. After we recruit and hire new colleagues, we take our responsibility to provide learning and development programmes seriously. We have several Learning & Development platforms and programmes to ensure we provide development and growth opportunities and prepare them for the next steps in their careers. These programmes begin with early career development skills, and as colleagues grow, we help them develop team leader and people manager skills. We offer coaching at all levels, and additional learning to move our more seasoned managers to the next level of success. In addition, we help our team members improve their communications skills and offer comprehensive learning programmes on our academy platform. We’re investing in our new Cyprus colleagues working in Client Operations and Middle Office Operations by having them all participate in our operations academy training, which covers all aspects of the fund industry and provides deeper knowledge and understanding of our business. I believe this type of training will encourage professionals from other industries to consider our company. **Earlier this month, Investor Services opened new offices in Cyprus. What does that say about your commitment to this region and how do you see the business growing in the coming years?** Our new office in Limassol makes a powerful statement about our commitment to Cyprus. We were honoured to host Cyprus President Nikos Christodoulides and many other dignitaries at our inaugural event on September 13. I mentioned earlier that our office has grown significantly in the past year and it’s an important part of our “near-shoring” strategy and follow-the-sun business model. The Cyprus office, and others around the world, enable Investor Services to provide clients with operational support in a wide range of global markets by establishing footprints in or near the world’s largest financial centres. Our business has grown significantly in all key metrics, and we’ll continue expanding by adding new clients, as well as new products and services. Our office is filled with talented professionals, who seamlessly deliver exceptional service to our clients and have fun at the same time. I have worked in several global companies in my career, and I can honestly say this is the best culture and environment I have come across. [This article was originally featured in Cyprus Mail.](https://cyprus-mail.com/2023/10/08/mufg-investor-services-builds-a-strong-foundation-in-cyprus/) **Categories:** In The News **Tags:** fund administration, MUFG Investor Services --- ### [Navigating the Complexities of FX Execution and Currency Risk](https://www.mufg-investorservices.com/navigating-the-complexities-of-fx-execution-and-currency-risk/) **Published:** October 31, 2023 **Author:** Jenny Redlin **Content:** Hans Jacob Feder, Ph.D., Global Head of FX Services at MUFG Investor Services The challenges of managing currency hedging programs in today’s global landscape are multifaceted. Navigating the complexities of price execution and currency risk can be significantly time-consuming and costly for in-house teams. In particular, managing currency hedging programs in the Japan and China foreign exchange (FX) markets requires a unique approach, as timing and strategy are crucial given the FX markets’ complexities in these evolving financial ecosystems. **The FX Landscape in Japan and China** Japan and China, two of the world’s economic powerhouses, possess distinct FX market dynamics. Japan has a well-established financial sector and a lot of liquidity, which means that Japanese investors can invest a large proportion of their assets abroad while still having a strong and advanced domestic economy. Hedging FX risk is increasingly important, as it allows these domestic investors to focus on the investment strategy and the return of the foreign currency denominated assets without the volatility of the exchange rate getting in the way. The market requires a provider capable of delivering a highly efficient operating solution with prompt response times in domestic and investment time zones. China operates a restricted currency regime, with the Yuan trading in a fixed band against the US dollar. It is a rapidly growing market with evolving regulatory frameworks. Since the domestic Yuan is a restricted currency, FX management uses the deliverable offshore Yuan, settling in Hong Kong. The domestic market in China is evolving independently from the local market, so many local participants are looking for a partner with a long heritage and strong balance sheet who can help them navigate the complexities and challenges of hedging FX across currency pairs. It’s essential that providers in this market have flexibility and are committed to servicing the Asian markets for the long term. **How MUFG Investor Services Can Help** It is critical for FX clients to work with a trusted provider with deep experience in both markets. This approach typically combines fully multi-broker/dealer electronic execution with complete transparency, ensuring clients obtain competitive prices and adhering to the best execution standards so that clients are not confined to a single pricing structure. With the MUFG FX Overlay solution, clients gain access to a comprehensive, cost-effective, and transparent currency overlay hedging solution that mitigates FX exposure risks within portfolios or hedged share classes. It is an automated, flexible, and cloud-based service that empowers clients to tailor every aspect of their FX overlay program—ranging from hedge ratios, frequency and NAV triggers to tenors and execution methodology. **Client Feedback** Client feedback regarding MUFG FX Overlay Services has been overwhelmingly positive. By entrusting the process to MUFG Investor Services, clients can concentrate on their core business and services. Cost efficiency is optimized through deep experience in trading FX and providing passive currency overlay, eliminating the need for clients to take on operational risks. The dynamic markets in Japan and China demand a specialized approach to currency hedging programs, especially in the face of the complex challenges presented by FX management. MUFG Investor Services is committed to transparency, cost efficiency and continuous improvement as a trusted partner for businesses navigating these intricate FX landscapes. **Focus on the Future** For customers in China, bespoke solutions for execution are necessary due to the lower liquidity in their markets compared to Japan. Being able to execute in multiple time zones is helpful as the offshore Yuan trades in Asia and Europe. The timing, method and form of execution are critical factors that must be considered. As volatility increases, and markets become more complex and fragmented over time, MUFG Investor Services’ unique platform that sources liquidity from a diverse panel of banks across time zones, while having a single counterparty relationship with the customer, is becoming increasingly relevant. Having MUFG Investor Services own the FX process end-to-end—from data and calculation to execution and reporting—and keeping up to date with the changing landscape will prove to be vital to customers in both markets. The FX team is committed to improving the client experience by increasing features and capabilities to ensure clients continue benefiting from our solutions. MUFG Investor Services provides exceptional attention to detail and a proven track record of delivering solutions to clients worldwide. [This article was originally posted in Funds Global Asia.](https://fundsglobalasia.com/navigating-the-complexities-of-fx-execution-and-currency-risk/) **Categories:** In The News **Tags:** Currency Risk, FX, fx execution, FX Overlay, MUFG Investor Services --- ### [Navigating Competitive Fundraising in 2024: The Crucial Role of Outsourcing Operations](https://www.mufg-investorservices.com/navigating-competitive-fundraising-in-2024-the-crucial-role-of-outsourcing-operations/) **Published:** January 16, 2024 **Author:** Jenny Redlin **Content:** Daniel Trentacosta, Managing Director, Head of Private Markets and Change As we enter 2024, fund managers in the alternative investment market face intense competition for capital and challenges in effectively investing that capital. These challenges are not new, yet they continue to be a concern. With changes in various aspects of alternative firms’ middle- and back-office footprint, including valuations, human capital, technology, legal and compliance, and operations, it is more important than ever for alternative investment managers to display operational excellence. Recently, we spoke with Daniel Trentacosta, Head of Private Markets and Change at MUFG Investor Services, who believes that fund managers can position themselves for success in the coming years if they have the right partner to address operational complexities. “As fundraising continues to be more competitive and managers deal with continued volatility and uncertainty on a macro level, a trusted fund administrator becomes pivotal in addressing the multifaceted needs of fund managers,” Trentacosta said. Data from Preqin shows funds collectively raised $145.3 billion on their final closes for 2023, a 19% increase on the same period last year[\[1\]](#_ftn1), Trentacosta said, adding, “By outsourcing back-, middle- and even some front office functions, fund managers will spend more time driving value and increasing returns for investors.” Increased outsourcing allows them to relinquish certain operational tasks and refocus efforts on fostering investor relationships and strategically positioning their portfolios for greater success. **Strategic Outsourcing: A Competitive Edge** Investors are demanding greater visibility into fund activities. Outsourcing to a specialized fund administrator can help improve transparency and reporting mechanisms. By leveraging the technology and expertise of a fund administrator, alternative managers can focus on raising capital while satisfying investor demand for comprehensive reporting. The regulatory landscape for fund management is constantly evolving, making it challenging to stay compliant. Working with a trusted partner can help fund managers meet new regulatory requirements, mitigate compliance risks, and proactively adhere to industry standards. With extensive experience across different regulatory regimes and evolving requirements, a reliable fund administrator’s team of experts can help ensure managers are covered. **Portfolio Performance Acceleration** Eliminating manual processes and automating operational tasks can reduce risks and costs associated with middle- and back-office operations. Outsourcing functions across the operations spectrum, but also including systems management, data processing, and establishing effective integration with existing technologies, is critical to operational efficiency. For example, MUFG Investor Services offers flexible, scalable, and streamlined solutions to manage complex portfolio strategies, multifaceted fund structures, and evolving global regulations. When selecting an outsourcing partner for administration, it is crucial to consider the stability and breadth of solutions being offered. Mitsubishi UFJ Financial Group, Inc (MUFG), is one of the world’s largest banks with approximately $3 trillion in assets, and as a result, MUFG Investor Services can offer clients an extensive, dynamic suite of banking services and financing, foreign exchange, and regulatory services in addition to the foundational asset servicing and fund administration. We customize solutions based on our clients’ goals and focus on gaining a deep understanding of their portfolios so we can serve as an extension of their organization. That extension is born from becoming an excellent cultural fit with our clients, especially when they outsource services to us, and our teams collaborate closely with each other daily. **Thriving in Complexity** Given the dynamic fundraising landscape anticipated in 2024, the strategic move for fund managers is clear: Embrace outsourcing to trusted partners as an investment in resilience, adaptability, and sustained growth, enabling them to free up valuable resources to focus on capital raising strategies. “Success in fundraising goes hand in hand with strategic decision-making,” Trentacosta said. “Outsourcing is not just a solution; it’s a roadmap to navigate the path towards generating returns and operational efficiency, leading to a more attractive investment for prospective clients.” --- [\[1\]](#_ftnref1) [Preqin 2024 Global Report: Private Equity](https://www.preqin.com/insights/global-reports/2024-private-equity) [This article was originally published in The Alternative Investor. Access the full January edition of The Alternative Investor by clicking here.](https://alternativeinvestorportal.com/) **Categories:** In The News **Tags:** Alternatives, fundraising, middle office, MUFG Investor Services, outsourcing, Private Markets --- ### [CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) **Published:** January 23, 2024 **Author:** Jenny Redlin **Content:** MUFG Investor Services CEO John Sergides is building out the investor and asset services business of the legacy Japanese financial services brand. A self-confessed adrenaline junkie, John Sergides likes to keep active. “I swim six kilometers a day, I kitesurf, I free dive and every year I’ll go heliboarding or heliskiing,” he tells The CEO Magazine. He understands that risk is par for the course when participating in such activities. He also knows that the same can be said about a role in the C-Suite. “The fundamental principle for being a CEO is that you are there to take risk, to take responsibility, to be accountable,” he says. “If you’re not taking on risk, if you’re not focusing on top-line growth, then this is not the right job for you.” ***“I spend a lot of time thinking about my decisions before they are executed.”*** What is key, he cautions, are the foundations laid in advance, through planning, preparation and practice, and these are traits he implements daily, as the CEO of MUFG Investor Services, a division of Japanese banking giant, Mitsubishi UFJ Financial Group (MUFG). The company was born in 2013 when MUFG acquired Butterfield Fulcrum Group, and in keeping with the culture of the parent company, Sergides quotes a Japanese proverb that best describes his approach to risk, both in and out of the boardroom. “You’ve got eight hours to cut down a tree and you spend the first seven sharpening your axe,” he explains. “This is the same with business. I spend a lot of time thinking about my decisions before they are executed.” **A POINT OF DIFFERENCE** Since becoming CEO in 2018, Sergides hasn’t shied away from taking risks. “When I took over, the business was a break-even business,” he says. But he knew if it wanted to be more than mediocre, bold decisions were required. Along with smart hiring decisions that put the right people in the right roles and adaption of leading-edge technologies, Sergides spotted and executed opportunities to diversify its product offering. Fund financing, securities lending, currency (FX) overlay, and most recently payments, were some of the new teams brought into the fold, as he looked to build out MUFG Investor Services’ offerings beyond what is traditionally offered by asset servicing companies. Such a move has allowed the company to position itself for growth in a market where growth can be slow. “The fund administration business is becoming more and more of a commoditized business and a bit of a zero-sum game between us and other providers. For us to win a client means someone has to lose a client,” he notes. “So where we differentiate is on the softer side of things. The services our clients need are balance sheets, transference of risk and transference of liability,” he explains. “And these things come along with cash, with payments, with FX and with financing.” Those clients, he explains, are tier-one names, not only in size but in quality and character. It’s a small but carefully curated client base of hundreds and that selectiveness has been critical to MUFG’s growth. “A good client base will do more business with fewer partners, and that’s where we come in,” he says. “Instead of two or three services, which is where it was when I took over, we now have a product set of over 20 services and most of our clients use over 70 percent of those services.” ***“We now have a product set of over 20 services and most of our clients use over 70 percent of those services.”*** One achievement Sergides is particularly proud of is the fact that MUFG Investor Services doesn’t lose clients. “This is absolutely critical,” he says. “Our partnership with our clients is the most important thing we do.” Now, thanks to these changes he has spearheaded, clients are highly engaged. “They’ve got our ear on a constant basis to bring them much closer to us.” **IN IT FOR THE LONG RUN** From a small fund administrator, managing a few hundred billion in assets, Sergides has guided MUFG Investor Services towards the trillion dollar mark. “We are nearly a billion-dollars top line company. We’re hugely profitable.” As well as diversifying its product portfolio, he has also focused on expanding its geographic footprint. In the last 18 months, the company has opened offices in Cyprus, Australia, Canada, Malaysia and next up is the Middle East. The latter, he says, is especially significant, given the value of the sovereign wealth funds that flow the region. “The Middle East, specifically Abu Dhabi, is the last missing piece of the puzzle,” he explains. As the market enters what could be a substantial period of dislocation, there are some in the industry that may need to slash products and services, geographies, products and people. This makes MUFG Investor Services’ ability to expand while others contract particularly critical. “Our clients are looking for partners who are reliable and who are going to be there for the long run. And that’s us,” he says. “We are very much a unicorn in this regard.” **A LASTING LEGACY** Sergides, who hails from Cyprus, has found a lot of common ground between his home country and MUFG’s Japanese roots, especially in terms of values placed in relationships, building long-term relationships and trust in your word. “Being at MUFG has felt very comfortable for me,” he says. And, while there’s an inherent advantage that comes from MUFG’s 350-year-old history, he knows that there’s also the future to secure by building out the investor and asset services business of this legacy brand. “My own legacy is not the most important,” he says. “The firm’s legacy is much more important.” Already, it’s clear that under Sergides’ stewardship, the future is in safe hands. “If we maintain the culture that we’ve built, which is a collective effort to continue fueling growth and stability, and most of all do right by our own people, then I’ll be happy.” [This article was originally featured in CEO Magazine. ](https://digitalmag.theceomagazine.com/john-sergides/?r=global) **Categories:** In The News **Tags:** CEO, Growth, MUFG Investor Services, Partnership, Private Markets, Public markets --- ### [The LP View: Asia's Fund-Financing Market Getting More Crowded](https://www.mufg-investorservices.com/the-lp-view-asias-fund-financing-market-getting-more-crowded/) **Published:** February 16, 2024 **Author:** Jenny Redlin **Content:** Fi Dinh, Managing Director and Head of Fund Finance APAC MUFG Investor Services, the asset servicing arm of Japan’s Mitsubishi UFJ Financial Group, sees the Asian fund-financing market getting busier, having closed about a dozen transactions in the region in the past year. As one of the largest fund administrators in the world with $1-trillion assets under administration, MUFG Investor Services provides services ranging from fund financing to banking and securities lending, custody, and business consulting, among others. In terms of fund financing, it includes credit lines such as subscription finance, NAV \[net asset value\] financing, and a hybrid model which combines the two. The firm’s clients span investment managers to institutional investors, pensions and endowments, and sovereign wealth funds. Fund financing not only helps in operational efficiency but can also unlock liquidity for investors and support underlying performance, hence improving DPI \[distributed to paid-in capital\] and allowing investors to continue to back a general partner, according to Fi Dinh, Managing Director and Head of Fund Finance APAC at MUFG Investor Services. “Fund financing is not just to fix a short-term problem. It has become a very important intrinsic tool throughout the fund’s life,” she told DealStreetAsia in a recent interaction. When it comes to Asia, she said the growing middle-market funds and larger regional funds were her company’s sweet spot. “In the US and Europe, people have talked about bank liquidity drying up, but we feel the opposite in Asia,” she said. Dinh also shared with DealStreetAsia her outlook for investments in 2024. **Please take us through the different types of fund-financing products for private funds.** There is the subscription finance facility, also known as the capital call facility, typically put at the fund level. It will be secured against the uncalled capital commitment, and the credit underwriting is based predominantly on the creditworthiness of the underlying investor base and the track record of the fund manager. Meanwhile, NAV financing is put in place towards the later part of the fund’s life when it has already acquired a number of assets. You also have the hybrid structure which is a combination of the two mentioned. As the market develops, especially as liquidity becomes scarce and DPI is low, activities such as financing continuation funds, LPs looking at financing their LP interest in underlying funds, or collateralised fund obligations, also broadly fall into the umbrella of fund financing. With the slower fundraising and tense geopolitical landscape, US and European investors have become more cautious when they come into the Asian market. So there is a significant increase in separate managed accounts (SMAs), and we see those investors more involved in negotiating subscription credit facilities for their SMAs. **What are the key considerations when we think about repayment?** Our primary source of repayment under the subscription credit facility is the uncalled capital commitment from the investors. Therefore, legal due diligence is extremely important. For NAV financing, repayment is based on either the cash flow or the disposal of the underlying assets. The uncalled capital commitment, with typically 10-15 days to fulfil from the LPs, would be the most liquid for most private asset classes. The LPs’ creditworthiness is a key factor. It is very methodical when we analyse each LP within a fund, and typically highly rated, institutional, or blue-chip investors will attract the highest advance rate. At the same time, the understanding of GPs and deep relationships with LPs is really helpful. When there are challenges in the market, it’s not just about the obligation to pay but motivation. That is the relationship with the GPs, their track record, and how the fund is performing. Many people think that a subscription credit facility is simple, as you only need to look at blue-chip investors. But that’s not the case, especially when we are operating in a highly uncertain time. **What is driving both GPs and LPs to look at fund financing?** The primary purpose has been for operational efficiency. Rather than issuing multiple capital calls a year, GPs can just issue a couple of calls a year, and that’s appreciated by LPs too. Secondly, for real asset funds in particular, the use of a capital call facility is extremely useful, with the use of letters of credit and fund guarantees to support underlying projects. This type of facility is also helpful with currency equalisation, particularly in Asia Pacific where you have multiple currencies. Those benefits are not cycle-related. People will use different products under fund financing or the products might evolve with the market landscape to unlock liquidity and support underlying performance, improve DPI, and allow investors to commit to future vintages. But fund financing is not just to fix a short-term problem. It has become a very important intrinsic tool throughout the fund’s life. For example, the ability to demonstrate the fund’s seriousness in sustainability by committing to a set of KPIs and performance targets linked to ESG has become increasingly popular. With fund financing, particularly sustainability-linked facilities, the funds have to show continuous improvement, regardless of where they start. This goes beyond just financing for liquidity; it is also a behavioural shift and a demonstration of intention. That’s why fund financing has grown to a global market worth more than $700 billion during the last decade. **How do you assess emerging GPs and established, big managers as a fund administrator?** We do look at the track record of all GPs. A few years ago, a number of big rainmakers from established GPs set up their own funds, and we were able to attract billions of dollars of LP commitments. As the market turned, LPs looked to consolidate their GP relationships and we had the ‘flight to quality’ where capital was diverted back into established names. First-time GPs typically find it difficult to get access to this type of financing. Even if you spin out from more established managers, when it comes to the fund setup, there’s a lot more than just being good at making investments — areas such as governance, operations, management team, and compliance are all part of our credit considerations. That’s why it is more difficult to assess a brand new GP on the lending side without some track record. In many ways, the way we assess a GP is similar to how the traditional equity LPs look at it but with different weightage across the various factors, given we are at a different part of the capital stack. **What does the Asian market look like regarding these two types of GPs?** Asia has a very vibrant VC community. Investors in early-stage VC funds are often HNWIs and family offices. That investor base is not the traditional investors whom banks can underwrite for a subscription credit facility, which is typically institutional. Emerging GPs, with a second or third fund and an established track record supported by institutional investors, can start to tap this additional source of liquidity and operational enhancement tool. As an asset servicing firm, we look at providing liquidity to funds, alongside helping them to enhance operational efficiency and meet regulatory requirements through outsourcing. So the growing middle-market funds as well as the larger regional funds are our sweet spot. As a global business with over $1 trillion of assets under administration, we also have a very strong relationship with top-tier global fund managers and investors. **What’s your stand on 2024 trends?** The drive to liquidity will continue to be the theme in 2024. While the market is excited about interest rate reduction in the US, and Asia is still largely a US dollar-denominated market in many aspects, the pace that it’s filtered through and the pace of reduction is very debatable between what the regulator indicated and what the market expected. From a liquidity perspective, secondaries, whether it is LP-led or GP-led, will continue to drive markets, but valuations will continue to be uncertain. M&A and IPOs are coming back to the market for exits, but I think they will be slow in the first half of 2024 as investors are still cautious. What I’m more worried about is the state of the world these days, where separation, fear, control, and political agenda brought an era of deglobalisation, non-cooperation, and chaos. We are also at a very critical point in the history of our beautiful planet, as this decade is our only chance to make a difference and slow down the impact of climate change. Our future generations depend on it. Yet, we continue to be distracted. May 2024 be the year that we stand together again for the benefit of all. On the fund-financing side, more and more players are crowding the Asian market. In the US and Europe, people have talked about bank liquidity being dried up, but we feel the opposite in Asia. Also in the US and European markets, when new lenders come into the market, they will look at the more vanilla end of the market. In Asia, they are trying to find their niche in more esoteric structured finance solutions. There’s also a group of non- bank lenders coming into Asia, like family offices that have been lending to funds they invest in, and the democratisation of capital for retail investors. That dynamic makes fund financing in Asia a very interesting place to be. [This article was originally published in Deal Street Asia. ](https://www.dealstreetasia.com/stories/mufg-investor-services-qa-381494) **Categories:** In The News **Tags:** Asia, fund financing, GPs, LP --- ### [Requiem for Reengineering](https://www.mufg-investorservices.com/requiem-for-reengineering/) **Published:** March 18, 2024 **Author:** Jenny Redlin **Content:** John Sergides, Chief Executive Officer The global alternatives marketplace is undergoing an unprecedented transformation as retail investors pour new capital into alternative investments, and fund managers and their outsourcing partners reengineer operating models for this new paradigm. For decades, institutional investors were the mainstay of global alternatives—including hedge funds, private equity, infrastructure, private capital, and real estate—creating a large, but relatively finite universe of capital flowing between the funds. Like other markets, the alternatives ecosystem has been impacted recently by global geopolitical conflicts, inflation, rising interest rates, and market volatility. Despite ongoing uncertainty however, the scope and scale of the alternatives market is expected to expand significantly in the coming years. Industry studies predict that high-net-worth and mass affluent retail investors, exploring ways to diversify their portfolios, will bring an estimated US$500 billion to US$1 trillion in new capital in the next three years, effectively creating a new marketplace. At the same time, regulators are demanding increased transparency and disclosure to ensure those retail investors have a clear understanding of the investment risks. Technology will play a key role in driving most aspects of the changing industry, as new automated platforms replace outdated legacy systems. The dizzying pace of change is creating new opportunities and challenges for fund managers who must decide whether to spend resources in-house to reconfigure their existing operating models—training staff, rebuilding processes, and replacing legacy technology—or to bring in an outsourcing partner to help develop and implement that new model. That work runs the gamut from helping with specific process issues to providing a comprehensive review of their operational infrastructure with suggestions for reconfiguring technology, systems, and processes to cut costs and minimise risk. This approach is a natural extension of the role that outsourcing partners already are playing. Fund managers, who once outsourced back- or middle-office functions such as post-trade settlement or accounting, are increasingly looking for support across the full trade lifecycle to coordinate front-office ‘decision’ functions, including client onboarding, trade execution, and investor reporting. In one case, fund managers are outsourcing lengthy and time-consuming Know Your Customer (KYC) and anti-money laundering (AML) processes to eliminate challenges with delays in opening client accounts. As the volume of retail investors grows, so will the need for a highly efficient process that aggregates accurate and consistent data sources. As the alternatives markets’ transformation continues, fund managers will need to have operating models that can provide greater information about performance and management fees and costs, increase education about products for advisors and investors, develop new distribution and marketing channels, ensure product liquidity, and meet new regulatory and compliance requirements around the world. Finding the balance between what will be outsourced and what will be kept in-house will be determined by evaluating current operating models, existing service level agreements, and the unique future needs of individual funds. Outsourcing partners will then help tailor a new operating model to address those plans. One element of the new paradigm is abundantly clear: firms relying on outdated, legacy technology will not be able to move fast enough to accommodate the necessary changes for new operating models, which will be powered by new cloud-based data solutions and platforms. Whether these new platforms are developed to integrate with current systems or are provided by partner firms, the days when teams work effectively with Excel spreadsheets are rapidly ending. Funds must embrace automation—underpinned by artificial intelligence and cutting-edge programs supporting the platforms—to better process volumes of new data, create new products, improve investment strategies, use data across platforms, and develop applications. In a second example, a large investment manager who was planning to market in multiple European jurisdictions moved to an outsourcing firm’s new platform, which harmonises data and provides automatic, verified reporting for each jurisdiction’s requirements rather than having the client file several separate submissions—a substantial savings of resources. Heightened data security is more important than ever before, given the tremendous amount of new information entering the alternative marketplace. It’s vital that funds and their partners work closely to provide a secure, continually monitored environment to reduce operational risk, prevent data leaks, and defend against attacks by cybercriminals. A tenet of our industry is that all alternative investments are unique, and that each company has its own needs and goals, which means there could be as many different operating models as there are funds. The industry is undergoing dramatic changes, and, at times, it may be difficult to prioritise one area over another. New capital invested by high-net-worth, and mass affluent retail investors will certainly have a significant impact on every aspect of the alternatives marketplace. As our industry transforms, fund managers who act now to reassess where they are and where they want to be—often collaborating with trusted partners to reengineer their models to realise that new vision—are most likely to lead the way in the future. [This article was originally posted in The Alternative Investment Management Association Journal](https://www.aima.org/article/requiem-for-reengineering.html) **Categories:** In The News --- ### [The Evolution of the Alts Industry is Underway, But Will Take Time](https://www.mufg-investorservices.com/the-evolution-of-the-alts-industry-is-underway-but-will-take-time/) **Published:** April 11, 2024 **Author:** Jenny Redlin **Content:** McAllister (Mac) Kirschner, Chief Operating Officer The key components driving the transformation of the global alternatives (alts) industry are clear: Unspent capital sitting in private markets and the influx of high-net-worth investors have fund managers preparing for a trillion-dollar tsunami in the alternatives marketplace. Identifying the potential opportunity was one thing; now fund managers are turning to trusted service partners to reengineer operating models and ensure they have the operational and technology capabilities in place to handle that inflow of clients and capital. For some funds, it will mean fundamentally restructuring the way they do business, which won’t necessarily be easy and will take time. Typically, a handful of institutional investors might be the sole investors in a large fund, which could be documented using Excel spreadsheets and straightforward workflow. Going forward, we’re likely to see dozens or hundreds of high-net-worth investors represented by registered investment advisors who aggregate funds to provide access to alts, or in some instances, those investors will enter the alts market directly. With that growth will come infrastructure, process, and staffing challenges, especially as new products provide easier access to alternatives. As volumes increase, fund managers are already struggling with services including distribution, traditional fund accounting, client onboarding, Know Your Customer (KYC)/Anti-Money Laundering (AML) compliance, investor notices and reporting, managing large volumes of new data, and asset operations. Determining how to address those operational challenges is critical for fund managers and their service partners, whose roles have grown to encompass back-, middle-, and now front-office functions. Reconfiguring traditional asset servicing functions means reexamining service level agreements, replacing legacy technology with new automation, developing new processes, and shifting from generalists to a specialized workforce to ensure that the most skilled employees are performing the highest value tasks. Many of these discussions revolve around processes to maintain profitability while limiting expenses. For example, as the number of investors grows, funds must introduce scalable infrastructure to manage smaller individual investments and lower revenue-generating opportunities per client. Without cost-efficient infrastructure and straight-through-processing, funds will use more hours to service the larger number of smaller clients, which will drive up costs. Some partner solutions are already being implemented to address industry pain points. For example, one of industry’s largest firms recently began using a new, outsourced platform to eliminate delays in opening client accounts due to KYC/AML onboarding requirements—a lengthy process that is a frequent target of customer complaints. Increasingly, fund managers are turning to partners to explore ways to introduce technology, process volumes of new data, and explore artificial intelligence to improve performance, services, and the overall client experience. While some choose to invest resources on proprietary systems, others are implementing partners’ new cloud-based data solutions and platforms, or coordinating to build new pipelines and application programming interfaces to ensure connectivity and efficient data transfer. In some cases, fund managers are maintaining their own systems but bringing in partner teams to staff them. Establishing strong data management is a vital element of new transparency and disclosure rules from global regulators, often with competing demands across jurisdictions. Partners are implementing new platforms that monitor disclosure requirements, harmonize data, and offer tailored, automated reporting for individual jurisdictions, eliminating the need for multiple submissions of similar information. As the alternatives markets evolve, fund managers and trusted partners must maintain close working relationships to create new operating models that will enable partners to better serve their clients and fund managers to focus on driving new growth and long-term success. [This article was originally posted in the April 2024 edition of The Alternative Investor. ](https://issuu.com/brodiecg.com/docs/the_alternative_investor_-_april_2024_-_final?fr=xKAE9_zU1NQ) **Categories:** In The News **Tags:** AML, fund administration, KYC, Private Markets, Public markets --- ### [Staying Competitive](https://www.mufg-investorservices.com/staying-competitive/) **Published:** April 23, 2024 **Author:** Jenny Redlin **Content:** David Rochford, Co-location Head for Ireland and Global Head of Public Markets The title of the Irish Funds recent publication, “*Why Ireland*?” posed more than just a rhetorical question for the global alternatives industry. The report’s numbers are impressive: $6.1 trillion in total assets under administration; more than 1,000 fund promoters; 13,677 total funds, with 8,870 Irish-domiciled funds and 21% of those funds focused on alternatives. Ireland was the first regulated jurisdiction to provide a regulatory framework for the alternatives industry, and Irish funds are sold in 90 countries across Europe, the Middle East and Africa, the Americas, and Asia and the Pacific. Beyond the numbers, however, Ireland’s role in the alternatives industry is expanding in critical ways, as fund managers, trusted service partners, and fintech companies seize opportunities and address the rapid transformation of asset servicing and fund administration. With a strong educational system, highly skilled work force and 17,000 funds professionals already working, Ireland is increasingly the location of choice for global firms establishing management companies and operational centers to oversee existing funds or launch new ones, whether they are domiciled in Ireland, Luxembourg, or other European Union countries. **Fintech hubs** We’re seeing a significant increase in fintech hubs developing products to address new risk, regulatory, reporting, and compliance demands across global jurisdictions. Ireland’s Fintech Steering Group, launched in 2020, has promoted innovation, spurred cross-border discussions and collaboration, and helped shape policy regarding the development and broader use of fintech. There are significant opportunities and support for smaller, nimble fintech firms delivering products, including blockchain and digital asset services, digital banking and payments, and cross-border payments. With further support from Enterprise Ireland, it’s likely these firms will continue to get the support they need to deliver change. Exploring the potential for artificial intelligence (AI) remains a priority for the European Union (EU) and Ireland-based firms. As part of the European Commission’s Digital Europe Programme to shape digital transformation, four European Digital Innovation Hubs are operating in Ireland. The hubs are supporting digital transformation by encouraging the adoption of cybersecurity technology, AI, and high-performance computing, as well as providing access to technical expertise, innovation services, training, and skills development. The European AI Act has flagged concerns about AI applications that carry risks for safety, livelihoods, and rights of EU citizens. It’s not yet clear if the EU will drive global standards similar to the US and UK, which have put growth and innovation at the centre of their AI strategies. It’s clear that fund managers and their partners—including MUFG Investor Services—already are well down the road to identifying ways to use AI to improve operational efficiency, reduce risk and cost, drive greater value, and improve results. **Staffing challenges** Ireland’s rapidly growing reputation as an operations centre also presents significant challenges, primarily in recruiting, training, and retaining staff. With more than 200 management companies in Ireland, competition for experienced employees is intense considering the country’s low unemployment rate and competition from larger firms or fintech start-ups. And as the industry becomes more automated and data-driven, few objectives are more important than hiring colleagues who can manage those systems, identify potential failure points, and create solutions. Increased training is vital to retain those colleagues and remain competitive. **What next?** Given the increased role of funds, and growth of the financial services industry, in Ireland, the natural question becomes: “What happens next?” Along with the “*Why Ireland*” report, industry stakeholders have been closely reviewing the “*Update to Ireland for Finance*,” released in March by the Irish government. The report identifies six themes to improve the environment for financial services and improve competitiveness: Sustainable finance, fintech and digital finance, diversity and talent, regionalisation and promotion, and operating environment. While the report provides a solid long-term view, there are short-term steps that can be taken to bolster Ireland’s presence in alternatives. Ireland was at the forefront of providing a regulated framework for alternatives, and leads the way in ETFs, but it has struggled to attract flows in alternatives compared to Luxembourg, its biggest competitor in Europe, where GPs are launching more alternative structures than any other jurisdiction. In fact, Luxembourg benefits from flexible structures on offer—either regulated or unregulated products to meet the needs of GPs and LPs—and Ireland lags in providing similar solutions. The Investment Limited Partnership (ILP) was launched several years ago and although it was a move in the right direction, uptake has not been as forthcoming as with Luxembourg fund products. European Long-Term Investment Fund (ELTIF) 2.0 may give Ireland a better chance to compete, although the majority of ELTIFs launched to date have been domiciled in Luxembourg. Looking to the future, one of the keys to expanding the number of Ireland-domiciled funds—in particular, an increased share of the alternatives market—will be increased collaboration between industry firms and Irish regulators to find a regulatory balance that protects investors while also giving the industry greater flexibility to introduce and support new products. [This article was originally posted in Real Deals. ](https://realdeals.eu.com/article/staying-competitive) **Categories:** In The News **Tags:** Financial Services, Ireland, Private Markets, Public markets --- ### [As the Global Alternatives Market Transforms, the Time to Adapt is Now](https://www.mufg-investorservices.com/as-the-global-alternatives-market-transforms-the-time-to-adapt-is-now/) **Published:** June 11, 2024 **Author:** Jenny Redlin **Content:** John Sergides, CEO of MUFG Investor Services We’re nearly halfway through 2024, and it’s clear that the global alternatives markets are evolving at a rapid pace and will likely appear very different in the immediate future. The takeaway for fund managers and their trusted service providers is straightforward: If you haven’t started adapting to changes in the marketplace, it’s time to get on board or risk being left behind. ### What Changed? In February, KKR released a new survey of more than 75 family office chief investment officers (CIO), who are responsible for more than $3 billion in assets, finding family offices have increased their investments in alternatives to [52% of assets](https://www.kkr.com/content/dam/kkr/insights/pdf/loud-and-clear-kkr-2023-family-capital-survey.pdf). The survey also found that these CIOs are planning to bolster investments in private credit, infrastructure and private equity. Institutional investors, the traditional mainstay of global alternatives, are being joined by high net worth and mass-affluent retail investors. These investors could bring an additional [$500 billion to $1 trillion](https://www.mckinsey.com/industries/financial-services/our-insights/us-wealth-management-a-growth-agenda-for-the-coming-decade) in new capital in the coming years, with another [$3.9 trillion in unspent alternatives capital](https://www.bain.com/insights/private-equity-outlook-liquidity-imperative-global-private-equity-report-2024/) waiting to be invested, according to industry reports issued by McKinsey and Bain & Co. As the rate of investment in new technology increases and diversifies, managers and providers will need very different skill sets than previously expected. Global regulators are stepping up transparency and disclosure requirements for the alternatives markets, and it’s clear that new disclosure regulation and timeliness of reporting have become integral parts of global regulatory schemes. Additionally, the expanding presence of family offices, retail high net worth investors and new regulations are among many factors creating greater pressure on fund managers to reexamine how they operate. Internal proprietary operating models that were once sufficient to launch funds and manage early growth need to be revisited. ### The Need for Updated Systems and Processes Funds will need updated systems and processes to accommodate new expectations for a range of investment components, including pricing, cost, education, distribution and product suitability. The alternatives industry faced significant headwinds in 2023. Rising interest rates led to fewer deals and less exits. This caused an accumulation of deals coming to market and delayed distributions. As a result, the threshold for launching a successful fund is higher than ever and the mortality rate of new launches over a three-year period is likely at an all-time low. Going forward, fund managers will be pressed to move faster with a greater sense of urgency, nimbleness and dynamism to capture the new retail capital. As managers focus on deploying capital, there is an increased need to launch new funds with sufficient reserves, efficient infrastructure and solid organization from the outset. While private markets are unlikely to ever move at the same pace as the public ecosystem, the days when funds may operate on their own unique time frames are coming to an end. As “evergreen” structures narrow the liquidity spectrum and behave more like publicly traded securities, private markets managers are under increasing pressure to deliver timely, robust reporting, especially in volatile markets. Private markets investors expect a reward for the relative lack of liquidity, and the demands on alternatives managers have never been more intense. Often, private markets are being accessed by high net worth investors through registered investment advisors who often aggregate client capital or by firms packaging products. As participation by high net worth investors grows, they will expect outsized performance, insightful commentary and a superior service model with visibility into metrics. ### How to Adapt to the New Market Successful fund managers need to tailor new products to better meet retail investor strategies and improve education for investors and their advisors. This new paradigm will help to ensure a clear understanding of product suitability, reasonable rates of return and maintaining positions. When a fund’s performance is stressed, or performance data is not available, clients may want the ability to leave an investment and that process must be clear. Industry experts have already seen family office managers use their bargaining power to negotiate fees and more beneficial terms to avoid becoming forced sellers or locked into a product. The two-tier system is most evident as industry “goliaths” can resist such pressure, while smaller, emerging managers have little, if any, negotiating power. Rebuilding technology will enable this work, and managers will be confronted with significant multiyear investments to eliminate outdated systems and build new, automated platforms to manage and process investor data. Creating true “golden source” data will be critical to the future of the alternatives’ ecosystem, especially as managers move toward artificial intelligence solutions to guide investment decisions, develop new products and improve service models. While some managers are willing to commit funds necessary to modernize technology independently, many more are turning to trusted partners for help. For those funds, it makes sense to hire providers already investing in innovative technology and processes and use their financial resources and people to increase revenue and drive growth. Those managers are developing deeper relationships with their service partners to manage costs and obtain help with back-, middle- and front-office functions, including client onboarding. As fund managers scale their businesses for the future, they need to identify which functions to outsource and which to keep internal, and when to augment staff by using a partner’s team to work on their platform, or a standard industry system, through their network. The work can range from service partners exploring a complete reengineering of operating models to solving specific issues. For the largest managers, this also presents a unique opportunity to monetize their own operations via a lift-out or a transaction. Change is a constant in global alternatives, and as our operating models transform, the most successful fund managers and their partners will be those who take the initiative to work together and prepare now rather than wait any longer. *The information provided here is not investment, tax or financial advice. You should consult with a licensed professional for advice concerning your specific situation.* [This article was originally featured in Forbes June 2024. ](https://www.forbes.com/sites/forbesfinancecouncil/2024/06/10/as-the-global-alternatives-market-transforms-the-time-to-adapt-is-now/) **Categories:** In The News **Tags:** Alternatives, MUFG Investor Services, Private Markets, Public markets --- ### [In Praise of Limassol's Remarkable Talent Pool](https://www.mufg-investorservices.com/in-praise-of-limassols-remarkable-talent-pool/) **Published:** July 5, 2024 **Author:** Jenny Redlin **Content:** Paul Broaderick heads the Cyprus office of MUFG Investor Services, the fund administration arm of Japan’s MUFG, which oversees more than US$1 trillion in assets. Here he discusses the rapid growth of the firm’s Limassol base and its pivotal role as a launchpad for regional expansion. **Since coming to Cyprus two years ago to establish the Cyprus office of MUFG Investor Services, how would you assess Limassol as a place to do business?** ***Paul Broderick (PB):*** Moving to Cyprus in 2022 was as exciting as it was daunting. I had never been here before, so it was a leap of faith. From a professional perspective, I knew the funds services industry was relatively small here, and as Head of Business Operations, I believed it would be challenging but what I discovered within the first few weeks put all my fears at ease. Limassol is an amazing place to live in; it’s a city that has it all and the welcome from my Cypriot colleagues was exceptional. My dear friend and colleague, Yannis Matsis, who was then Head of the Cyprus office and is one of the best people I have worked alongside, made me feel right at home. In a short time, I embraced Cypriot life and culture—which I found very similar to Irish—so it ended up being a very easy move. On a professional level, I was very impressed with the talent we hired locally. We relocated colleagues from other offices to establish training and to carry the MUFG Investor Services culture to this new location. Their hard work, along with the exceptional talent that joined the MUFG Investor Services team, is the main reason for our success today. I would rank Limassol as one of the best locations to do business and attract local talent that I have worked in globally. **The Cyprus office has grown significantly—the latest numbers suggest a workforce of nearly 200. How crucial has the availability of talent in Cyprus been to achieving your targets?** **PB:** Actually, we surpassed the 200-colleague mark recently and we are continuing to grow. This is testament to the remarkable talent available here, along with their professionalism and strong academic backgrounds. Talent really has been the key to this journey for our firm. Without the available talent pool here, and their superb skillsets, our work would have been much more challenging. **How has establishing a strong base in Cyprus helped you realise your regional expansion plans?** **PB:** Our “follow the sun” service model is a key element of our global strategy, and we ensure a 24/5 service model for our clients. To execute that strategy, we needed to expand in Eastern Europe and the Middle East. Cyprus has top talent, excellent infrastructure and a strong regional presence, so it easily met all our needs. Our Cyprus office is an operational hub and centre of excellence for many of our business lines, as well as a key location for our global IT and software engineering teams. Our access to fintech and IT talent in Cyprus has been a major factor in our growth. We are projecting that the office will have doubled in size by 2027 to service new and existing clients. So, with anticipated staff numbers of 400-450, Cyprus will become one of the main offices for MUFG Investor Services globally. And as we expand our presence in the Middle East, Cyprus is perfectly located to service the region. **Limassol is currently facing a severe shortage of residential and commercial spaces, as well as high electricity costs affecting the entire country. Have these issues impacted your employees and/or your operations?** **PB:** These issues are not limited to Limassol; we are seeing them in many of our other locations. The availability of affordable accommodations, an effective infrastructure with schools, roads, etc. are priorities, not just for MUFG Investor Services but for Cyprus as a whole. The political and business communities are very focused on resolving these issues, and I have great confidence in their ability to find viable solutions. **Proposed fund administration legislation awaits parliamentary approval. How can a dedicated regulatory framework boost the local industry and potentially attract more players?** **PB:** There are many advantages of having a regulatory framework in place for the alternative investment industry. It gives confidence to all stakeholders and makes it a much more attractive jurisdiction for everyone. I very much welcome the legislation that has been proposed and look forward to its successful implementation. **Based on your experience, what advice would you give investors and companies considering establishing a presence in Limassol?** **PB:** I highly recommend Limassol as a place to do business. Its people and talent pool are the keys to our success. For MUFG Investor Services, establishing a presence here has been a seamless, very positive experience all around. I believe firms that assess the talent pool for their businesses and find excellent commercial space will have a successful journey here as well. [This article was originally featured in Gold Magazine.](https://www.magloft.com/app/goldmagazine#/reader/51771/1837602) **Categories:** In The News **Tags:** Hiring, Limassol, MUFG Investor Services, Talent Pool --- ### [Reengineering Operating Models to Unlock Global Alternatives Potential in 2025 and Beyond](https://www.mufg-investorservices.com/reengineering-operating-models-to-unlock-global-alternatives-potential-in-2025-and-beyond/) **Published:** December 16, 2024 **Author:** Jenny Redlin **Content:** This article was originally posted in [Preqin](https://www.preqin.com/insights/research/blogs/reengineering-operating-models-to-unlock-global-alternatives-potential-in). Mac Kirschner, Chief Operating Officer *With significant industry changes underway, fund managers and their trusted service partners are reengineering operating models at break-neck speed to accommodate a new paradigm.* **What were the significant operating model changes we saw in 2024?** Throughout 2024, fund managers have continued to work with trusted service partners up and down the value chain regarding operating models and outsourcing decisions. We’re focused on delivering new products and solutions to help managers generate returns. As a result, we’ve coordinated on outsourcing a range of functions, including fund accounting, NAV or shadow NAV production, reconciliations, collateral management, Know Your Customer/Anti-Money Laundering for investor onboarding, corporate services, regulatory filings, foreign exchange hedging, and trade and portfolio administration. In one of 2024’s more interesting trends, fund managers introduced new custom funds and products at a fast pace. We saw a corresponding increase in requests for tailored solutions and workflows to help them resolve new operational demands. For example, hedge funds accelerated the use of separately managed accounts (SMAs) for clients seeking access to specific portions of portfolios. We’re working with fund managers to create unique tools and processes to manage SMA portfolios, and to address operational complexities involving workflows, increased staffing, and enhanced compliance requirements. **In 2025, what will fund managers be focusing on when creating their next- generation operating models?** Fund managers will continue to move away from back-, middle-, and front-office functions, and focus limited resources on growing and protecting assets, and driving enterprise expansion. We’ll see more managers outsource commoditized functions whenever possible, relying on outsourcing partners to provide efficient processes, automated platforms, and experienced teams to help them reduce costs and improve efficiency. Regarding those customs solutions for SMAs and other products, we’ll be working together with our buy-side partners to improve their performance and efficiency. Often, those solutions are developed on tight deadlines, and as we continue to refine them, they can be used for other new products. These types of tools and systems frequently can be commoditized and used for other clients, which standardizes processes, reduces the need for continuous development, and ensures they are priced competitively. **When your teams meet with fund managers to discuss new models, do you typically concentrate on wholesale change or more discrete initiatives?** It depends on the fund manager. Our client-centric model emphasizes personal service, listening to clients, and exploring their needs. Our goal is to establish long-term, trusted relationships and we’re fond of saying to clients: ‘What do you need? If we don’t have it, we’ll build it for you.’ We take a holistic approach to reengineering. With long-term clients, we already know their business and can offer thoughts on reengineering models. When we meet with newer clients to discuss their needs, they might suggest a discrete project to start, such as automating a fee calculation or a custom client report. Then we might follow with another slightly larger engagement involving both our teams – for example, building application programming interfaces (APIs) to allow for real-time data exchange. Generally, after we have completed some smaller projects, we can begin exploring more extensive changes to an operating model. **How do outsourcing partners convince managers that they have the right skills to handle new funds or more esoteric investment strategies?** We’re very focused on being proactive. We hire top talent in all 17 of our global locations, and we’re committed to ensuring that we have the correct team for each client. Learning and development is critical. A few years ago, we struggled to find people with back- and middle-office experience from private markets. So, we took a different approach: We hired smart people with traditional finance experience, created private market academies in private equity and real assets, and trained those colleagues for the private markets discipline. That has been, and continues to be, a very positive outcome with measurable results. We even have clients who put forth their people to participate in our academies. Our digital academy, which focuses on artificial intelligence (AI) principles, is our newest employee offering. **Co-sourcing and lifts-outs are becoming more common. What are the benefits and how do you ensure that they address current needs and will support future growth and scalability?** For some in our industry, outsourcing (our people, our technology) is barely distinguishable from co-sourcing (our people, your technology). One of the benefits of co-sourcing is it provides a comfort level for fund managers who may be reluctant to give up control of processes or data, but recognize the need for specialized expertise or tools to help their businesses grow. There are meaningful possibilities for lift-outs (your teams become our teams) because when fund managers decide they want to remove functions entirely, those teams move to a partner that shares the same skills. The fund managers achieve their objective of reducing costs and streamlining operations, and the partner inherits a team that can be used with other clients, too. **How important are technology and data/ risk-management in discussions about new operating models?** Updating technology and improving the ability to capture, harmonize and distribute data are among the most important elements of reengineering operating models. Managers need to eliminate outdated, legacy technology to handle the influx of new investors and capital, and to process volumes of data. To address disaggregated data in varied formats—from their own systems and external parties—fund managers are moving to secure, automated common data platforms to collect and process information about clients, investors, legal entities, funds, portfolios and transactions. After data is cleaned to eliminate duplication and inconsistencies, and is translated into a standard syntax to create a single ‘golden source,’ it will flow into a secure data lake or aggregators where access is tightly controlled. With a clear audit trail, the data can be used for management and investor reporting, analytics for investment strategies and internal governance, as well as multi-jurisdictional regulatory and compliance reporting. **Global regulators are increasingly demanding more disclosure and transparency from fund managers, often with a wide range of reporting requirements. How important will automated systems be in meeting regulatory requirements?** Managing change is complicated and automated systems are critically important for meeting new compliance and regulatory standards. Funds with many strategies will have a difficult time manually coordinating regulatory and compliance requirements, which are often not harmonized across jurisdictions. Automated systems also rapidly streamline the reporting process. For example, a fund manager marketing in 11 European Union jurisdictions with distinct disclosure and formatting requirements used our platform to submit AIFMD Annex IV reports. The automated platform filed the reports instantly to all the jurisdictions with verified data in the correct fields and format. **Where do you see AI fitting into new operating models? Validated data is critical for using generative AI, and fund managers that effectively manage and analyze that data are likely to be the most successful.** The long-term potential for AI is enormous, but there are also risks. At this point, AI is still making mistakes and hallucinating in certain situations, and even as that number drops, it will be hard to have complete confidence until AI results significantly improve. The industry needs to move slowly and establish guardrails for how, when, and where AI can be used. **Categories:** In The News **Tags:** Alternatives, co-sourcing, global alternatives, MUFG Investor Services, Operations, Partnership --- ### [Women in Technology & Data Awards 2025](https://www.mufg-investorservices.com/women-in-technology-data-awards-2025/) **Published:** March 14, 2025 **Author:** Jenny Redlin **Content:** *Sarah Mears, Chief Human Resources Officer at MUFG Investor Services, wins the wellness/work-life balance award (end-user) in the 2025 Women in Technology and Data Awards by Waters Technology.* This article was originally posted in [Waters Technology.](https://www.waterstechnology.com/awards-rankings/7952317/witad-awards-2025-wellnesswork-life-balance-award-end-user-sarah-mears-mufg-investor-services) **What is your position within your firm?** **Sarah Mears (SM):** I am the Chief Human Resources Officer at MUFG Investor Services. I’m responsible for creating and implementing the firm’s global HR strategy that supports our business objectives, focusing on areas that include talent management, recruiting/retention, employee physical and mental well-being, career and leadership development, diversity, and fostering a culture that supports professional and personal growth. **How long have you been in the financial services industry?** **SM:** I joined MUFG Investor Services in 2018, and prior to that I served in a variety of senior HR roles at Mastercard, Barclaycard, Unilever, and other firms. **How did you get into the industry? Was it a conscious decision or did you ‘fall’ into it?** **SM:** It was a conscious decision. Throughout my career, I’ve been drawn to opportunities where I can learn and have an opportunity to make a difference. After meeting with the CEO at the time, I decided to join MUFG Investor Services to help create something special—a strong, people-focused culture that sets high performance standards, but also emphasizes inclusion, diversity, employee wellness, and respect for individuals. Our employee value proposition, “Brilliantly Different,” reflects that philosophy, and I believe we’ve built a firm where everyone feels secure in bringing their whole selves to work every day. We believe our culture is a key to the firm’s success. **What does your day-to-day role entail?** **SM:** Our firm has a client-centric service model, and my role focuses on ensuring that our colleagues have the resources they need to thrive, and that we’re executing our HR strategy, programs, and systems to deliver the best possible client experience. On any given day, that could mean meeting with the CEO talking through challenges, people solutions, leadership and business strategies, all while maintaining our focus on our strong partnership with our clients. **What single project/piece of work are you most proud of during your career in the industry to date?** **SM:** In 2019, we established our DEIB pillars—Gender, LGBTQ+, and Mental Health & Wellness, with additional focus on Disability and Ethnicity—and I’m very proud of all the work we’ve accomplished since then. Our focus on mental health and wellness is very important. It integrates initiatives that include senior leader mental health coaching, providing mental health first aid to our employees and employee well-being initiatives. We host forums with open conversations around mental health, which strengthens our culture and business performance. **What are you currently working on and what makes it significant in the context of your position?** **SM:** The alternatives industry is evolving rapidly, and we’re continually refining and implementing new initiatives to hire top talent globally, enhance retention and career growth, and improve engagement. Having an empowered, resilient workforce directly contributes to long-term business success. At the same time, we’re expanding our approach to wellness by enhancing mental health awareness, leadership coaching, and workplace flexibility within our culture. **To what extent were you helped during your career by a mentor/role model within the business?** **SM:** I’ve been fortunate to learn from mentors and leaders who emphasized empathy, inclusion, and innovation in business. Their guidance has shaped my leadership philosophy, which blends delivering strong support for our business with prioritizing employee well-being, diversity, and professional growth. I’m committed to paying that forward by championing future leaders to ensure they have the opportunities and support to succeed. **To what extent does your firm have a formalized framework that seeks to identify and promote talented women and ensure they have every opportunity to realize their ambitions and contribute to the business?** **SM:** We’ve implemented training and tools to create a more balanced pipeline of candidates, and we hold business leaders responsible for creating more diverse teams. We’ve introduced “Catalyst,” our mentoring program for emerging female leaders, and our “Empowering Voices” program helps women build personal and professional confidence, self-advocate, and create a support network with other women in a psychologically safe setting. **What was the greatest obstacle you had to overcome during your career in the industry to date?** **SM:** Professionally, the COVID-19 pandemic was an extraordinary challenge that touched every aspect of our business and people—remote work, hiring/retention, new processes for serving clients, and keeping our colleagues physically safe and mentally well. It’s been five years and we’re still addressing work-life balance and wellness as essential business priorities. Personally, advocating for a more people-centric approach—where mental health and flexibility are embedded into corporate culture—required persistence, but it’s been incredibly rewarding. **What is the most valuable lesson you’ve learned so far during your career?** **SM:** I’ve learned that culture is everything and that success isn’t just about business strategy—it’s about the people who bring that strategy to life. When employees feel supported, respected, and empowered, they perform at their best, drive innovation, and create lasting success. Investing in well-being, professional growth, and inclusion isn’t just the right thing to do—it’s a competitive advantage. **What would you advise women just entering the industry?** **SM:** Be bold, seek mentorship, and advocate for yourself. The financial service industry is changing, and there’s never been a better time for women to make an impact. Surround yourself with supportive peers and find mentors who champion your growth. You are responsible for your career, so speak up, accept challenges, learn from failures, (you will have some) and don’t be afraid to own your success. Remember: your well-being is just as important as your career. **What does this award mean to you?** **SM:** This award is an incredible honor but more important, it reflects the growing industry recognition of workplace well-being as a business priority. I’m proud to be part of a movement that normalizes mental health conversations, champions flexibility, and puts employees at the center of business success. It reaffirms my commitment to continuing this work and inspiring more organizations to create cultures where employees can truly thrive. **Categories:** In The News **Tags:** leadership awards, MUFG Investor Services, Women in Finance, women leaders, womeninstem --- ### [Cayman Islands Panel Discussion](https://www.mufg-investorservices.com/cayman-islands-panel-discussion/) **Published:** September 12, 2025 **Author:** Jenny Redlin **Content:** This article is was originally posted in [Asset Servicing Times.](https://www.assetservicingtimes.com/specialistfeatures/specialistfeature.php?specialist_id=630) Kendell Pierre, Chief Compliance Officer for MUFG Investor Services, explores how the Cayman Islands continues to maintain its dominance as a global funds domicile amid evolving regulation, rising investor expectations, and emerging digital asset trends. **How has the Cayman Islands’ position as a leading funds domicile evolved in recent years, and what key trends are you observing in terms of fund formations and asset flows compared to competing jurisdictions?** **Kendell Pierre:** It is evident that Cayman remains the premier jurisdiction for fund domicile. This remarkable achievement is a testament to the collective hard work, dedication, and the strategic decisions of the entire financial services industry made along the way. The total number of funds registered with the Cayman Islands Monetary Authority (CIMA) is at an all-time high. This incredible achievement is partly fueled by a surge in private equity activity, with 2024 marking the highest number of private funds registered since the introduction of the Private Funds Act in 2020. Flexible legislation, political and economic stability, and the quality and depth of the local service providers have provided the foundation for this continued growth and is the ideal platform for any future developments. **How do you assess the Cayman Islands’ competitive advantages against other major domiciles, particularly regarding regulatory flexibility, tax neutrality, and time-to-market for fund launches, and where do you see the most significant challenges?** **Kendell Pierre:** The statistics do not lie and with more than 50 per cent of the world’s funds domiciled in the Cayman Islands, Cayman is clearly the choice for fund entities. I see this in a number of areas: Regulatory flexibility — with more than three decades of experience servicing the funds industry, the Cayman Islands have grown through innovation and forward-looking policies that embody best practices and have served as a blueprint for others. The Cayman Islands has a mature and well-respected legal and judicial system that’s primarily based on UK common law. Over the years, Cayman’s legal framework has evolved to accommodate various fund structures and investment strategies. The flexibility, strength, and integrity of the AML regime was demonstrated through enhancements of the corporate governance regime. The positive outcome of the FATF inspection and subsequent reporting following improvement measures implemented in the jurisdiction promote stakeholder confidence. Tax neutrality — the fact that Cayman does not add an extra layer of taxes on transactions taking place there is an attractive factor for fund vehicles. Taxes on the income, capital gains, or dividends of certain Cayman-domiciled entities can be structured so they are not applicable for a period. This does not take away from the significant role that the jurisdiction plays in global efforts to combat tax evasion through legislation, regulation, and automatic tax information sharing arrangements that uphold the highest international standards for transparency and cross-border cooperation under regulations such as the OECD Common Reporting Standard (CRS) and US Foreign Account Tax Compliance Act (FATCA). Time-to-market — the Cayman Islands is in a favorable time zone, with premier law, accountancy, corporate services, and investments professionals that are employed by some of the world’s leading firms. Their expertise ensures efficient fund administration, compliance, and governance. Under their stewardship, Cayman boasts a robust and quick launch and registration process for investment funds and fund managers facilitating a rapid, yet comprehensive, launch that positions businesses to secure opportunities in a fast-paced market. The main challenges are perception, cost, and the ever-evolving geopolitical landscape. For years, Cayman has been fighting the stigma of having lower AML standards that create difficulties for the financial services sector. This will be mitigated by the recent FATF endorsement of the AML regime. Cost will always be an issue as inflation rises and companies focus more and more on managing their expenses, however, costs are generally aligned with other offshore jurisdictions. Finally, monitoring requirements for any proposed regulatory changes, assessing the impact, and implementing change in this rapidly changing environment is a challenge that every jurisdiction faces. **What operational and compliance considerations do fund administrators face when servicing Cayman-domiciled funds, especially regarding cross-border reporting requirements, FATCA/CRS compliance, and managing multiple regulatory frameworks?** First and foremost, there is a significant lack of understanding from both the financial institutions (FIs) and the investors/account holders in the respective funds. This lack of clarity spans all jurisdictions and is not confined to any single location. Another pressing issue is data quality and ongoing remediations. The requirements can sometimes change on short notice, which has a substantial impact on the administrators. For instance, updating a self-certification to modify a percentage on a controlling person might appear straightforward, but it entails considerable time spent examining investors and reaching out to obtain updated documentation. Moreover, it is challenging and costly to find comprehensive systems that can manage all aspects efficiently. Each jurisdiction involved in FATCA and CRS has slightly different requirements, whether it’s the way XML is generated, the portal is used, etc., making it difficult to standardise processes. The process for offboarding funds is another area of concern. For FATCA and CRS, this process depends on when the fund officially dissolves and receives its certificate of dissolution, which typically occurs well after the last NAV is struck, creating a backlog of pending dissolutions. Adding jurisdictions to the reporting list also introduces risks. When a new location is added, all self-certifications received by an investor there prior to the addition must be updated, as the classification changes. Additionally, changes to reporting or regulations require administrators to constantly update their procedures to align with new requirements from all jurisdictions. While some provide easily accessible manuals and FAQs, others do not. Furthermore, there are jurisdictions where documentation is not published in English, complicating the understanding of these changes. When administrators use third-party systems, they must rely on vendors to be prompt in updating for any new regulations. Unfortunately, most systems lack a comprehensive end-to-end process, necessitating manual intervention or the use of custom IT solutions. Lastly, we are seeing an increase in the number of investors and account holders with very complex structures entering funds. This often necessitates seeking external advice, which adds to the overall costs. **How are ESG considerations and sustainable finance trends influencing fund domiciliation decisions, and is the Cayman Islands adapting its regulatory framework to accommodate these evolving investor demands? Kendell Pierre:** The evolution of ESG in the Cayman Islands has been a conservative yet steady journey building on the supervisory issues and information circular issued by CIMA in December 2021. As of now, there are no specific reporting and disclosure regulations tailored to ESG. The Cayman Islands continue to keep a watchful eye on international best practices, carefully measuring their responses to global trends. The approach taken has not been one of strict regulations on financial industry vehicles. Instead, the Cayman Islands have maintained a deliberate flexibility, acknowledging their unique position as the world’s leading domicile for investment funds and capital markets across a broad spectrum of financial services products. Notably, there has been an uptick in new fund launches with an ESG focus, as well as an increase in green bonds within the fixed income market. Asset managers, possibly spurred by investor activism, have been integrating ESG into their investment objectives. Industry experts in the Cayman Islands are well-prepared to adapt to this growing trend, maintaining a close watch on global best practices, and actively engaging in dialogue with the Cayman Islands Government through industry peer groups and direct engagement. **What role does the quality and depth of the local service provider ecosystem — including administrators, auditors and legal counsel — play in maintaining the Cayman Islands’ competitiveness as a funds hub?** **Kendell Pierre:** Service providers are integral to maintaining the Cayman Islands’ place at the top of the podium for competitiveness as a funds hub. Professional services providers extend beyond administrators, legal and public accounting to other fiduciary services and are further supported and governed by the local regulator, government, and bodies such as Cayman Finance. Collectively they work together to maintain the integrity of the jurisdiction by advising on, reviewing, and consistently delivering world-class services that adhere to international regulatory standards. Partnering with local experts gives businesses peace of mind and places the focus on growth, while ensuring that funds remain compliant with global regulations. **Looking ahead, what do you see as the most significant opportunities and threats facing the Cayman Islands as a Financial Centre in general and a funds domicile in particular — particularly in light of changing geopolitical dynamics, regulatory harmonisation efforts, and emerging digital asset fund structures?** **Kendell Pierre:** Change can either be viewed as an obstacle or an opportunity. Investing in technology and development, such as introducing tech in fund management with the steady rise and acceptance of digital assets, is a significant opportunity for Cayman to stay ahead of other competing regions. Service providers and regulators alike need to harmonise efforts to design flexible structures that embrace and meet the ever-changing needs of the market. As previously mentioned, Cayman has been addressing the stigma of having lower AML standards that create difficulties for the financial services sector. The dedication and hard work by its professional infrastructure continue to chip away at this ongoing pressure to implement international regulatory standards and correct reputational challenges around transparency, which historically may have been a deterrent to some investors. **Categories:** In The News --- ### [Shaping the Future of Private Markets Together](https://www.mufg-investorservices.com/shaping-the-future-of-private-markets-together/) **Published:** June 2, 2025 **Author:** Jenny Redlin **Content:** Jack Lee, our Head of Private Markets Product Development, sat down with Private Equity Wire to discuss the evolving private markets landscape. In the interview, Jack explores how the industry is responding to increased investor demand, the rise of new fund structures like evergreens, and a growing trend toward outsourcing across the front, middle, and back office. He also highlights how we help clients adapt to scalable solutions and a trusted partner approach. **Categories:** In The News --- ### [The comeback of FX overlay: managing currency risk in a new era](https://www.mufg-investorservices.com/the-comeback-of-fx-overlay-managing-currency-risk-in-a-new-era/) **Published:** July 2, 2025 **Author:** Jenny Redlin **Content:** This article was originally published in [The Trade](https://www.thetradenews.com/thought-leadership/the-comeback-of-fx-overlay-managing-currency-risk-in-a-new-era/). *The US administration’s tariffs have exacerbated foreign exchange volatility, notably in the US dollar -good news for traders but not for institutions looking to minimise their currency exposure. Against this backdrop, passive hedging programs are moving from an operational afterthought to a portfolio essential.* **A perfect storm** The scene was set for heightened currency volatility as we entered 2025. Aside from a new US president promising to upend global trade agreements and reverse many of the previous administration’s policies, markets were braced for federal elections in Germany and economic concerns in France and the UK. Few foresaw how extreme the fallout would be. Between 9 April and 12 May, the US slashed tariffs on Chinese imports to 30% from 145%, while Beijing reciprocated, cutting its duties to 10% from 125%. The historic flip-flop sent the CME Group volatility index for G5 currencies up over 65%, and then down more than 35%. Meanwhile, the US Dollar Index (DXY) dropped 7% year to date as of 16 May – including a 4.3% decline following “Liberation Day” on 25 April, when higher US tariffs were formally announced. Currency volatility isn’t new, but the speed and scale of the moves have forced many investors to reevaluate how they manage FX exposure. “Today’s market conditions have focused attention on minimising the impact of volatility, the cost of which is often overlooked by portfolio managers focused on their investment returns,” said Hans Jacob Feder, global head of FX services at MUFG Investor Services. The increased demand for FX hedging comes as currency markets have already grown significantly in recent years. According to the latest data from the International Swaps and Derivatives Association (ISDA), the notional volume of FX derivatives grew by almost 10% between January and June 2024 compared to the same period a year earlier. Typically, FX is seen as a second-order risk. Only once firms are confident in their investment operations do they turn to their FX and other factors not considered fundamental to the investment strategy. But growing uncertainty is fuelling increased interest in currency overlay from hedge funds and private equity firms, who want to make sure they get their hedges right in the months ahead. “The immediate focus might be on rebalancing investments rather than putting overlay programs in place, but as markets calm down, the importance of having a plan to manage future FX volatility will come to the fore again,” adds Feder. **From afterthought to ally** Most asset managers already hedge FX risk to some degree. Long-only managers typically use hybrid models, combining internal and external resources. Hedge funds lean heavily on outsourced FX solutions to stay lean and focused on front-office returns. But private equity firms are seeing a more striking shift. Once shut off from FX overlay programs – because bank credit departments required daily variation margin – these firms can now often delay settlements until contract maturity. This has made FX hedging more viable for illiquid strategies, and the associated credit lines more accessible to private equity. All three investor types are turning to service providers with primary expertise in FX for advice on how to think about today’s uncertainties. In the post-mortem since Liberation Day, the focus is not just on how much of a portfolio should be hedged, but how to amend hedges so they work more efficiently – and how to offer end-investors a clearer explanation for why one share class might have outperformed another. “Right now, everything is flashing red, and people are firefighting. But when it calms down, they’ll figure out what went wrong and how they want their hedges to behave next time,” said Feder. **Precision and transparency** As institutions adapt, the new standard is clear: FX overlay solutions must be automated, transparent and fully integrated. That means linking directly with custodians and data sources, assuming full responsibility for calculations and execution, and running on autopilot once the foundational parameters are set. Execution quality and cost transparency are key. While spreads remain tight – bid-offer spreads have moved less than 10% since April – providers differ dramatically in how they execute. Some route trades to internal flow or a single dealer, creating conflicts of interest and potentially increasing costs. In contrast, MUFG Investor Services streams two-way prices from multiple banks, selects the best quote within milliseconds, and executes trades under its own name. It then stands between the liquidity providers and the client, giving the clients the benefit of multi-bank execution while only facing MUFG as the counterparty. There will be growing demand for such multi-bank liquidity and counterparty risk management solutions, Feder noted. Pricing is so far relatively stable when it comes to the fees provided for the hedging service. But volatility can drive frequent hedge rebalancing, which adds to trading activity. This is particularly impactful for US-centric portfolios, as the dollar features in an estimated 88% of global FX transactions. Repeated hedge adjustments – especially during sharp reversals – can inflate costs without meaningfully reducing risk. In these scenarios, it is useful to remember that overlay adds value regardless of dollar direction. For example, MSCI research last year found that US-based investors who hedged FX risk between 2010 and mid-2024 experienced lower volatility and higher returns than their unhedged peers. Equally important is picking the ideal time of day for optimal liquidity. While securing best execution in the forwards market is more complex than in spot markets, it is achievable with the right infrastructure. Certain times of day – when Asia’s trading day is ending, London’s afternoon is underway, and New York is waking up – represent some of the most liquid periods, Feder notes. This can be critical for investors with a regulatory obligation to secure the best possible price. **Customisation and control** A tailored overlay strategy begins by defining objectives: Is the goal to reduce risk, enhance returns – or both? Managers must then determine whether to focus only on developed markets or include emerging ones. As allocations to emerging markets grow, programs must address complexities such as access to historically restricted markets and the management of non-deliverable forwards (NDFs). Cash flow management is a growing concern. Investors should assess how routine cash flows will be handled and whether liquidity constraints need to be addressed in the program design. An experienced manager can help define strategic goals, implement best practices, navigate regulatory requirements, manage onboarding and build a robust counterparty framework. Collateral flexibility is another focus for managers. MUFG Investor Services, for instance, now has several solutions tailored to handle the credit risk including synthetic margin, account control agreements and deeds, as well as “clean lines” that might be available depending on the structure and investment profile of the client fund. When it comes to measuring performance, transaction cost analysis (TCA) helps ensure that execution quality aligns with agreed-upon benchmarks and fee structures, offering transparency and accountability around trade implementation. But TCA should be just one piece of a broader framework. It needs to be complemented by performance attribution, volatility analysis, cash tracking and assessments of how consistently hedge ratios are maintained. While execution costs may only run a few basis points, forward point differentials – driven by interest rate spreads – can affect returns by several percentage points. Attribution analysis helps decode these effects and ensures accurate program evaluation. Firms using currency overlay must also consider its impact on financial reporting. Derivatives used to mitigate FX risk may require additional disclosures about the types of products used, their effect on returns, and any changes to liquidity requirements or carry costs. **Next-generation hedging** Custodians are well positioned to implement overlay strategies due to their proximity to client portfolio exposures and streamlined settlement processes. Fund administrators also play a valuable role, as their NAV calculations and handling of unit-holder transactions provide crucial data inputs. However, as overlay strategies grow more complex, the need for specialist providers increases. Customised programs demand dedicated expertise and infrastructure beyond what standard custody or fund admin services offer – especially for alternative funds. While overlay is automated as much as possible to reduce human error, an effective program must allow for real-time adjustments when portfolio conditions change. “Flexible, cloud-based technology that integrates directly into client systems will become table stakes,” Feder says. “Clients must be able to focus on the strategic aspects of the overlay program – making upfront decisions about how the hedge should behave and determining what’s best for the fund – rather than worrying about execution.” **Categories:** In The News **Tags:** alternative investments, Currency Risk, currency solutions, foreign exchange, Foreign exchange risk, MUFG Investor Services, portfolio management --- ### [If You Want to Change the World, Change the Workplace](https://www.mufg-investorservices.com/if-you-want-to-change-the-world-change-the-workplace/) **Published:** October 15, 2025 **Author:** Jenny Redlin **Excerpt:** As much as any time in recent memory, our world seems to grow more turbulent by the day. The words “catastrophe” and “emergency”—once reserved to describe the worst crises or natural disasters—have become part of our everyday language and dialogue. And reading news feeds or watching television can be anxiety-inducing exercises leading to sleepless nights and troubled days. **Content:** Sarah Mears, Chief Human Resources and Legal Officer As much as any time in recent memory, our world seems to grow more turbulent by the day. The words “catastrophe” and “emergency”—once reserved to describe the worst crises or natural disasters—have become part of our everyday language and dialogue. And reading news feeds or watching television can be anxiety-inducing exercises leading to sleepless nights and troubled days. It’s hard to overstate the importance of workplace mental wellness programs to support employees, which is why the theme for this year’s World Mental Health Day, “Access to Services: Mental Health in Catastrophes and Emergencies” rang so true. I’m very proud that our firm embraces the concept: “If you want to change the world, first change the workplace.” MUFG Investor Services has promoted mental and physical wellness as a pillar of our global Diversity, Equity, Inclusion, and Belonging (DEIB) initiative for years—through the COVID-19 pandemic up to the challenges of the current days. But experience has shown that while strong mental health resources are vital during emergencies, prioritizing mental wellness every day for our colleagues may be even more important. Gender and cultural acceptance of mental health programs have increased since the pandemic, but the stigma remains. Women still tend to be more comfortable about reaching out for help than men. I recently asked a few male colleagues who they turned to when they needed to talk or when struggling with all that life throws at us. I was saddened to learn that that most didn’t have anyone and didn’t want to burden their families, keeping in mind the terrifying fact that suicide is the biggest killer of men under 50. There’s a generational aspect at play as well—employees of either gender who are 35 and younger typically are more comfortable talking about mental wellness, while those older than 35 still embrace a “keep a stiff upper lip and get on with it” philosophy. Sadly, the shame about having mental health challenges remains for many people. With 17 locations around the world, we’ve learned that the availability of mental health service providers varies widely by country, and external programs can be inconsistent in terms of information and materials. In some locations, our colleagues faced year-long waiting lists or help was not available at all. We knew we needed to do more. To bridge the gap in local care, in August we launched MYNDUP, a comprehensive global mental health support program. It ensures all our colleagues and their families have real-time access to mental health and career development professionals whenever and however they need assistance. MYNDUP’s proactive approach mirrors our own philosophy, as it focuses on helping people with a wide range of personal and professional needs before an emergency or “hitting bottom.” Our colleagues receive six hours of confidential, one-to-one support—ranging from 30-minute to one-hour sessions booked online—and more help is available if needed. The services focus on forward-looking coaching to help achieve goals, counseling to provide coping strategies for current issues, and therapy to understand how past experiences impact today and what is needed to heal. MYNDUP also offers a 24-hour crisis hotline, podcasts, webinars, an extensive library with booklets and videos, as well as live monthly community conversations. We have a support network through our colleagues as well by training members of our senior leadership team as mental health coaches. Volunteer people managers and team members also learn how to provide initial support as mental health “first aiders,” and we are expanding that program to ensure we have coverage in all the regions we conduct business. In addition, we’ve launched two mental health focused modules as part of our manager development programs, “Aspire” and “Accelerate” to create base line skills and offer ongoing learning for new and current managers. Providing access to help in crisis is vital but there is still so much more to do to break the stigma cycle. One of the steps we’ve taken is to distribute a digital column every Friday—“Our Stories”—for colleagues to describe the triumphs and challenges in their lives, and how they’ve dealt with them. I am so proud and humbled by the courage and conviction displayed by our team members who are willing to share these deeply personal stories. Offering the space to connect and speak openly about mental health wellness has created a culture of belonging and connectivity within our firm, which is a critical part of our business strategy. We believe it’s vital to carry forward the frank discussions we saw during and immediately following the pandemic—it’s one of the reasons why our newly opened offices include open designs, sofas for quiet talks, and informal collaborating areas. We can’t avoid being touched by world events, family challenges and our own personal health issues, but we certainly can give our colleagues the tools to manage stress and guide them through crises and emergencies. By prioritizing mental wellbeing, we’re ensuring that they have the mental and physical wellness to continue delivering the exceptional service that our clients expect and deserve from our firm. It’s time to eliminate the stigma. **Ringing the Bell:** Earlier this year, I wrote about my own personal challenges: My brother’s cancer diagnosis, the death of my mother, my daughter-in-law’s cancer scare and my goddaughter—now 5 years old—who had been diagnosed with non-Hodgkin lymphoma. Eleanor received care in the pediatric cancer ward at The Royal Marsden Hospital in London, and my daughter, Charlotte, and I had the privilege of being with her over Easter for the first 10 days of her treatment. At the time, I wrote about how life can hit you when you least expect it, and this was definitely one of those times. I am so grateful for the people I work with at MUFG for being there for me, showing up in every way. My goddaughter’s story has a wonderful ending: Eleanor has entered the recovery stage of her treatment and we all celebrated last month at the Royal Marsden by “ringing the bell.” She and Charlotte—who consider each other sisters—wore matching dresses for the occasion and celebrated together. It was wonderful to fill the room with laughter and happy tears. I want to leave you with the poem that Charlotte read at the ceremony to the wonderful nursing team, play team, hospital chefs, doctors, friends, and family. I hope that whatever struggles you are dealing with, or will face, you can have your own bell-ringing ceremony too: *Ring this bell, three times well* *Its toll to clearly say* *Your treatments done, this course has run* *And you are on your way* **Categories:** Blog --- ### [A Note From John Sergides - Q2 2025](https://www.mufg-investorservices.com/a-note-from-john-sergides-q2-2025/) **Published:** June 1, 2025 **Author:** Jenny Redlin **Content:** In the global alternatives industry, three factors separate great firms from the rest: how well they keep their clients, how well they support and grow their people, and how they respond in times of crisis. At MUFG Investor Services, we’re proud to lead on all three. Our client retention rate is near 100%. Our people stay and grow with us. And when markets turn volatile—as they have time and again—we don’t retreat. We rise. In the wake of the global financial crisis in 2008, MUFG stood apart as one of the only major institutions that never pulled back lines of credit. During the pandemic, we became the first global asset servicing provider to operate fully remotely without cutting staff or engaging in wage arbitrage. We remain that same resilient, forward-looking partner today. The first half of 2025 has underscored the importance of that steadiness. It’s been a deeply volatile year globally—with escalating geopolitical conflict, trade disruption, tariff shifts, and mounting regulatory pressure. But amid these challenges, our industry continues to evolve and, in many areas, accelerate. Private markets remain a strong draw for investors seeking diversification beyond public markets. We’re seeing continued innovation in fund structures, particularly with the growth of semi-liquid and evergreen vehicles. Meanwhile, the role of operational infrastructure—especially technology and data—is taking center stage, enabling managers to move faster, smarter, and more efficiently. At MUFG Investor Services, we are evolving in lockstep with our clients. We are delivering the infrastructure, tailored solutions, and operational firepower required to succeed across asset classes and fund types. For example, our proprietary fee calculation engine now supports more than 350 complex and bespoke models, on top of the hundreds of fee calculations already automated via existing allocation tools, delivering accuracy, consistency, and transparency in fund accounting and back-office operations. As regulatory demands grow, so too does the need for operational agility—particularly when managing increasingly complex fund structures and evolving investor expectations. At the same time, today’s market conditions reward firms that can deploy capital swiftly and decisively. This is where our scale, stability, and infrastructure provide a meaningful edge across hedge funds, private markets, and hybrid strategies. Currency markets have also become significantly more volatile. Since the start of 2025, the U.S. dollar has declined more than 7% marking one of its sharpest declines in recent years. Major intraday swings, including dramatic movements against Asian currencies like the Taiwan dollar, are now part of the landscape. These aren’t ordinary movements—they are systemic shocks. Through our interactive, cloud-based FX overlay solution, managers can respond dynamically, tailoring strategies in real time and protecting returns while leveraging the global strength and institutional stability of MUFG. This edition of Alt Insider explores the key forces shaping the second half of 2025. We take a closer look at the private markets landscape, the expanding role of the CFO in data and technology strategy, what UK managers need to know about T+1 settlement, and how shifting geopolitics are reshaping banking and treasury priorities around the world. In times like these, clients need more than a vendor. They need a steady partner with vision, values, and velocity. That’s exactly what we strive to be. **Categories:** Blog **Tags:** MUFG Investor Services --- ### [Sowing the Seeds of Success](https://www.mufg-investorservices.com/sewing-the-seeds-of-success/) **Published:** March 4, 2023 **Author:** I Q **Excerpt:** MUFG Investor Services’ CEO John Sergides on the company’s growth strategy **Content:** **With more than US $770 billion in assets under administration and expected to pass the $1 trillion mark by the end of the year, MUFG Investor Services has certainly made its mark — and shows no signs of slowing down.** When John Sergides, MUFG Investor Services’ CEO, joined the company in 2015, the business was “not well-known” in the Western asset servicing world. Now, however, it’s a different story. “MUFG Investor Services started off with a couple of, by today’s standards, small acquisitions,” Sergides says, recounting the company’s entrance to the international fund administration market. Driven by saturation in the domestic Japanese administration business, it made two acquisitions in 2013, Butterfield Fulcrum Fund Services and Meridian Fund Services, and closed a third deal on UBS Alternative Fund Services in 2015, quickly raising its assets under administration to US $260 billion. Later additions, such as Maitland in 2020, alongside a continued investment in fintech “have given \[it\] a platform to rapidly deploy advanced technology and innovate at a much faster pace than others in the market.” This strategy is what allowed the company to transform so rapidly over the past five years, Sergides believes. Another contributing factor to MUFG Investor Services’ success has been its non-Western approach to business, he notes. “In keeping with the Japanese tradition, we’re a long-term player in our strategic investments. This allows our clients to feel confident that we are not considering exiting the space, especially in this age of massive consolidation across the fund administration industry.” “Many institutions on the street jump in and move out. The ability to take a long-term view, to see five to 10 years down the road and plan for it, is unique,” Sergides says, particularly in an industry so focused on the short-term view. “It allows you to grow and build anticipation around what the future holds, without worrying \[as much\] about the next fiscal quarter.” **Germination** MUFG Investor Services offers a ‘one-stop-shop’ for clients — or partners, as the company prefers to call them — offering a wide variety of services from a single provider. It used to be that fund administration was demanded by investors and reluctantly agreed to by asset managers. Now, however, partnering with the right fund administrator is known to increase revenue, facilitate growth and reduce workloads. “The more an asset manager, pension fund or hedge fund can lean on their partners to cover middle-, back-office and other functions, the better off they are,” Sergides affirms. “Without the right partner, \[they\] can’t achieve \[their\] strategic goals. Fund managers need to stay focused on what they do best: generating alpha for their investors. Broadly speaking, larger asset managers fare better in times of volatility; they have more tools at their disposal. However, Sergides stresses that the best way to combat challenges, whether they are around regulation, barriers to entry or increased oversight, is to have the right solution provider on board. Rather than worrying about changes to taxation and the like in-house, the focus can remain on core operations and keeping clients happy. When it comes to dealing with fast-paced regulatory updates, geopolitical events and unpredictable circumstances, it’s vital to “pick the right partners who will grow with you, who will be able to support you through difficult times,” Sergides states. “You can never adjust the wind, but you can adjust the sails.” Choosing the right partner is not an easy task, but the most important factor is the ability to work together and drive both of your businesses forward, Sergides says. “Too many people on the street think that this is a zero-sum game, that one party has to give and the other takes.” No part of life is like this, he argues: “The best deal is one where you both win.” **Branching out** “Fund administration is a well-trodden path. Everyone knows what it is, what it’s supposed to do and what it’s supposed to cost.” However, with the asset management world being hit by economic and political challenges in recent years, administrators need to be addressing a much broader spectrum of services, Sergides asserts. This is on top of the usual regulatory pressures and budget squeezes from year to year. “Being a one-trick pony can work while things are going well. As things get more difficult, there are more pressures, and you have to adapt.” Areas that “have not historically been the domain of asset servicing companies” need to be considered, Sergides says, with MUFG Investor Services branching out to provide a broader range of services “from fund financing, to subscription lines, to leverage and securities lending” and beyond. Being backed by MUFG, one of the largest financial groups in the world, MUFG Investor Services benefits from being able to tap into the parent company’s healthy balance sheet to offer clients a range of fund financing solutions designed to provide them with lines of credit to help them reach their goals. This is especially important as firms try to balance concerns over rising interest rates and a shifting economy, while also staying focused on a growth trajectory. “If we decide to offer a service, we want to be the best at it,” Sergides asserts. “If we’re not going to be number one or two in the industry, we will not do it.” This approach has garnered high industry praise for MUFG Investor Services’ foreign exchange (FX) overlay solution, which has outperformed the competition — including banks. One way that the company achieves the high expectations it sets itself is by bringing in a range of employees from outside of the industry to provide expertise and guidance in nontraditional territories. “When I look at my management committee, almost everyone comes from the buy-side and entrepreneurial backgrounds,” Sergides reflects. “I, myself, have a trading and engineering background.” He highlights the importance of attracting those with skills and expertise around “things that asset managers are crying out for” — FX, structuring and financing, for example. **Strong roots** “The pandemic shone a bright light on a couple of technology issues,” Sergides outlines. “First, physical server-based challenges, and second, cyber security vulnerabilities.” Numerous scares in recent years, with asset servicing firms hacked, threatened, or held to ransom, have hammered this point home for the industry. The solution to these problems is the right investment in technology. “Before the pandemic, we created our cloud strategy mandating a cloud-first approach, and today, most of our system workloads are cloud-based. Making this happen requires investing heavily in technology, either through acquisition or by building it ourselves,” Sergides states. “The technology needs of many firms is enormous, with outdated legacy systems no longer fit for purpose,” he continues — an issue that will only worsen as time goes on if not addressed and invested in. “The best time to plant a tree was 20 years ago. The second-best time is now.” In terms of what seeds the industry should be sowing in anticipation of the two decades ahead, the answer remains the same: development of innovative technology, correct use of artificial intelligence, and democratizing technology to all facets of the business, not just within internal IT departments. “Costs typically go one way – up.” Many companies solve this by moving their operations to cheaper locations, something that “doesn’t help anyone,” according to Sergides. “Wage arbitrage is terrible, from a society perspective and a firm perspective, and the client doesn’t benefit.” “You have to break that link between a growing book of business and a linear growth in the number of people,” Sergides insists, automating “the most mundane daily tasks” to allow for fewer errors, compliant regulatory reporting and “better choices and better careers” for employees. Those who are not yet fully onboard with their technology investments are “more prone to trouble,” Sergides cautions. “There’s always time to correct course,” he reassures, but that window is “not infinite.” MUFG Investor Services sees “nearly 30 per cent growth on average” year over year, Sergides reports, “and has \[done\] so consistently for five years.” MUFG Investor Services is well-prepared for the path ahead, with several projects in the pipeline. Although many of these are still undisclosed, “the next big space for us is payments,” Sergides reveals. “There is massive demand to facilitate payments across the industry and this is a natural space for us to move into.” [Download Full Article](https://www.mufg-investorservices.com/wp-content/uploads/john-sergides-asset-servicing-times-article.pdf) [Article originally featured in Asset Servicing Times February 2023](https://www.assetservicingtimes.com/editorspicks/editorspick.php?editors_picks_id=293) **Categories:** In The News --- ### [Navigating Global Shifts: Geopolitical Impacts Across Markets and Implications for Banking and Treasury Needs](https://www.mufg-investorservices.com/navigating-global-shifts-geopolitical-impacts-across-markets-and-implications-for-banking-and-treasury-needs/) **Published:** June 26, 2025 **Author:** Jenny Redlin **Excerpt:** Join Adil Rehman, Head of Payments and Treasury Services at MUFG Investor Services, and Bobby Vedral, Founder of MacroEagle, as they explore how asset managers are navigating today’s evolving global landscape. **Content:** Join Adil Rehman, Head of Payments and Treasury Services at MUFG Investor Services, and Bobby Vedral, Founder of MacroEagle, as they explore how asset managers are navigating today’s evolving global landscape. From fragmentation to shifting geopolitical cycles, they share perspectives on how resilience and adaptability are reshaping strategies across the alternatives space. Listen to full episode below. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast **Tags:** asset management, Banking and Treasury, MUFG Investor Services, Treasury --- ### [The Cyprus Advantage: Unlocking Talent, Powering Fund Operations](https://www.mufg-investorservices.com/the-cyprus-advantage-unlocking-talent-powering-fund-operations/) **Published:** March 5, 2025 **Author:** Jenny Redlin **Content:** Paul Broderick, Head of Cyprus at MUFG Investor Services, is joined by Evgenios Evgeniou, Chairman of Invest Cyprus, to discuss how Cyprus has grown into a strategic location for financial services. They dive into the strong talent pool, the island’s improved credit rating, and legislative updates expected to further strengthen Cyprus’ standing as a key player in the global financial landscape. Tune in to learn more. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast **Tags:** Cyprus Economy, Cyprus financial hub, financial services talent, fund operations, MUFG Alt Insider, Regulations --- ### [T+1 and the UK Fund Management Playbook: What UK Asset Managers Need to Know](https://www.mufg-investorservices.com/t1-and-the-fund-management-playbook-what-asset-managers-need-to-know/) **Published:** May 28, 2025 **Author:** Jenny Redlin **Content:** Colin Power, Head of Lines of Business for Business Process Outsourcing at MUFG Investor Services, sits down with Andrew Douglas, Chair of the UK Accelerated Settlement Task Force, to discuss the UK’s roadmap to T+1 settlement. The conversation explores operational readiness, the importance of automation and trading hours, and the coordination required across the industry to make the transition a success. Tune in to learn more. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast --- ### [Operational Excellence: Private Equity's New Differentiator](https://www.mufg-investorservices.com/operational-excellence-private-equitys-new-differentiator/) **Published:** October 15, 2025 **Author:** Jenny Redlin **Content:** Daniel Trentacosta, Managing Director, Global Head of Private Markets and Change This article was originally featured in [Private Equity Wire.](https://www.privateequitywire.co.uk/operational-excellence-private-equitys-new-differentiator/) As institutional investors recalibrate their allocation strategies in response to prolonged distribution challenges, private equity managers face a new reality: operational sophistication has risen to a critical factor in securing Limited Partner (LP) commitments. While track records will always remain the primary lens through which investors assess managers, today’s environment increasingly demands that operational excellence stand alongside performance history as a prerequisite for earning a seat at the table. **The Numbers Behind the Shift** According to industry data, fundraising for traditional commingled vehicles was down approximately 24% in 2024, marking the third consecutive year of decline. In McKinsey’s LP survey, 2.5 times as many limited partners now rank distributions to paid-in capital (DPI) among their top performance metrics compared with three years ago. At the same time, LPs are increasingly demanding deeper transparency, more timely reporting, and enhanced data infrastructure from general partners. Within a landscape of thousands of funds vying for more selective LP allocations, strong deal sourcing alone is not enough. Operational infrastructure has become just as critical as deal flow. The question facing managers is no longer whether to build institutional-grade capabilities, but how quickly they can deploy them. **The Complexity Reality** For large, multi-jurisdictional managers overseeing $20 billion or more in assets, operational demands now rival deal complexity. A single flagship fund might include parallel entities across tax regimes, co-investment sleeves with custom fee structures, and bespoke separately managed accounts. Multiply this across multiple concurrent funds, and the operational architecture can encompass dozens of legal entities and thousands of investor positions. The Institutional Limited Partners Association (ILPA) recently redefined their quarterly reporting standards after input from more than 100 stakeholder groups. That move signals that sophisticated operations are no longer a differentiator. They are table stakes. Yet many managers still rely on lean teams and manual processes that strain under pressure when there are market or geopolitical events that impact valuations, liquidity events for semi liquid funds, or rapid turnaround on LP data requests. Leading firms have recognized that building this infrastructure in-house requires years and significant capital investment. Outsourcing to specialists who have already built institutional-grade platforms enables managers to compress that timeline while reducing execution risk. **What LPs Actually Want** Modern LPs expect timely, standardized, and reconciled reporting that aligns with ILPA guidelines. The days of quarterly PDFs and static spreadsheets are over. They want absolute clarity on capital calls, distributions, management fees, expense allocations, carried interest, and allocation details with calculations they can verify and trust. Fee transparency and specifically fees paid to the managers for other expenses now rank alongside performance in determining whether they commit capital. Without specialized infrastructure, ensuring data integrity, meeting regulatory obligations, and producing investor-ready reports at scale is nearly impossible. The differentiator increasingly lies in how quickly managers can deploy the scale, jurisdictional expertise, and technology needed to tailor workflows and reporting without creating bottlenecks. For most firms, this means partnering with specialists who have spent decades building these capabilities. **Onboarding as an Operational Test** Onboarding has become a litmus test for operational sophistication. LPs now expect an automated, low-friction process that centralizes compliance and tax documentation, eliminates repetitive data entry, digitize subscription documents with e-signatures and accommodates multiple jurisdictions in a single workflow. The firm’s winning mandates have moved beyond manual processes to fully digital onboarding infrastructure. Many have achieved this by partnering with specialized providers rather than building proprietary systems that require ongoing maintenance and updates. **Technology as the Backbone of Trust** For large private equity managers, technology has become the decisive lever for earning and sustaining investor trust. Nowhere is this more evident than in fee calculations, where the complexity of parallel entities, co-investment sleeves, and bespoke accounts demands absolute precision. A single miscalculation in management fee allocation across tiered structures can erode LP trust faster than a quarter of underperformance. Automated platforms that standardize, reconcile, and validate fee structures across jurisdictions eliminate errors, accelerate reporting cycles, and ensure alignment with evolving ILPA guidelines. In today’s environment, where transparency and accuracy rival performance in determining allocations, technology-driven infrastructure is a prerequisite for firms seeking to turn operational complexity into lasting competitive advantage. The most sophisticated managers recognize that accessing world-class technology platforms and the expertise to operate them at scale often requires specialist partners who can deliver both. **Market Forces Accelerating Change** With buyout distributions hovering near decade lows, LPs are treating operational metrics as leading indicators of manager quality. A manager’s ability to provide real-time portfolio visibility and accurate cash flow forecasting has become as important as IRR projections. Surveys show that 40% of LPs cite operational failures as a primary reason for not increasing capital commitments with a manager, regardless of investment performance. Rather than spending years building proprietary infrastructure, leading managers have increasingly turned to outsourcing as a strategic lever, gaining immediate access to proven processes and global platforms while focusing internal resources on investment activities. **Regulation as a Strategic Opening** Evolving regulation is another accelerant. Potential changes to accredited investor definitions and proposals expanding private asset access through defined contribution retirement plans are introducing entirely new investor classes, potentially adding millions of investors to the private markets’ ecosystem. These will require enhanced KYC protocols, more sophisticated suitability assessments, and scalable reporting architectures. Forward-thinking managers are building modular compliance frameworks that can adapt to new requirements without costly overhauls. Specialized service providers offer frameworks that have been stress-tested across hundreds of fund structures and can adapt to regulatory changes without requiring costly system rebuilds. **The Financial Impact** The connection between operational readiness and investment returns is direct and measurable. Research indicates that comprehensive exit preparation, covering data accuracy, regulatory compliance, and seamless reporting, lead to higher asset valuations. Operational precision can translate into enhanced value at exit. What was once a back-office function has become a center of competitive advantage. Managers now use operational capabilities to enhance investor confidence, accelerate decision-making, and strengthen both fundraising and portfolio performance. Sustaining this level of excellence requires both deep specialized expertise and tested infrastructure. Most managers find that building these capabilities internally diverts resources from their core competency of generating returns. **The Path Forward** The next phase of private equity will be defined by firms that combine world-class deal execution with operational infrastructure built for agility, accuracy, and transparency. Technologies such as enhanced reporting, analytics, and timely data validation are fast becoming baseline expectations. LPs now expect to access their capital account information, and pertinent documents through secure portals, on demand, rather than waiting for quarterly packets. In this environment, trust is as valuable as performance. For many managers, the path forward will be defined by their willingness to partner strategically rather than build everything internally. The world’s largest and most respected funds have increasingly embraced a model where specialists convert operational complexity into competitive advantage through purpose-built scale, technology, and jurisdictional expertise. In an industry where LP confidence determines capital flows, operational readiness is no longer optional. It has become the foundation upon which trust, and ultimately performance, is built. **Categories:** In The News **Tags:** fund administraion, fund administration, fund administration outsourcing, Institutional investors, LP transparency, operational excellence in private equity, outsourcing operational infrastructure, Private Equity, private equity operations --- ### [Getting to grips with ESG reporting](https://www.mufg-investorservices.com/getting-to-grips-with-esg-reporting/) **Published:** May 13, 2021 **Author:** Jessica Everard **Content:** ***Europe may be ahead on ESG regulation, but the US is also moving fast. Challenges to ESG reporting can be overcome by using an innovative asset servicing provider, says Mike McCabe of MUFG Investor Services.*** The move towards environmental, social and governance (ESG) investing is accelerating fast as regulators take actions – most notably in Europe with the European Union’s Sustainable Finance Disclosure Regulation (SFDR). The regulation, which came into force on March 10, is seen as a gamechanger for tackling ESG reporting and transparency and will likely have a knock-on effect on other regulatory regimes. It applies not only to EU financial market participants but also to those outside Europe that market their products to EU investors. Mike McCabe, Chief Commercial Officer at MUFG Investor Services, part of Mitsubishi UFJ Financial Group, says the SFDR is the first real regulatory step to address the lack of transparency in ESG investing, and has generated a lot of interest outside of Europe. “If we look at the global landscape right now, Europe is definitely ahead of the US in terms of regulation and taking ESG seriously in recent years,” he explains. “The initial requirements of the SFDR had not been as fleshed out as most people would have hoped, which resulted in the regulation being implanted in two phases, level 1 and level 2, with the second set of rules coming into effect in 2021. This leads to much more onerous reporting requirements being imposed on managers where the availability of that data is going to be a challenge”. He believes that SFDR can be a “blueprint” for other areas and regimes to adopt and predicts it will become the de facto ESG standard in multiple jurisdictions. While Europe is clearly ahead in terms of ESG regulation, there are other factors at play that are driving the momentum among asset managers outside the bloc – including demand from investors. **US managers adopt ESG** In the US, for example, there has been a huge inflow of investments into ESG from both institutional and retail investors. “Managers in the US are leading on this rather than the regulators,” says McCabe. “City and state pension plans in the US are focused quite heavily on ESG now and are adopting it very quickly to focus on what their investors and constituents are looking at, especially around climate change, diversity and social responsibility. So, managers in the US are being led more by demand from their investors.” US regulators and policymakers are also taking ESG much more seriously under President Joe Biden’s administration. The Securities and Exchange Commission (SEC) has taken multiple steps recently that demonstrate a clear emphasis on climate and ESG-related investing and created a ‘Climate and ESG Task Force’ within its Division of Enforcement. The SEC also recently issued a risk alert which is causing managers to really focus on their frameworks. Under the previous administration, the Department of Labor introduced controversial rules for investment duties and proxy voting that make it harder for US pension funds to select ESG funds for retirement plans. However, the department has said it will not enforce this policy. McCabe says: “We’re starting to see a step back from the contentious issue and more alignment, and there is greater focus from the new administration on climate change and infrastructure as well. But while the new administration has put climate change at the forefront of its policy, the extent of the impact of the change in administration still remains to be seen.” **Meeting the challenges of ESG data** The lack of standardisation when it comes to data presents a challenge for asset owners and asset managers when reporting on ESG. For example, under SFDR, they must disclose the adverse impacts of investment decisions on sustainability factors. To meet this requirement, they must be able to see the ESG implications of every asset, which is a significant data management minefield. Understanding and getting clarity on how each of their investments should be classified is probably the biggest ESG hurdle for asset owners and asset managers, says McCabe. He explains: “The challenge for asset managers is figuring out how to maintain and gather the ESG data to be able to comply with the SFDR. For asset owners such as pension funds which have multiple investments across multiple managers, their challenge is to drill through a portfolio and look at what is exactly held in that portfolio. It takes a lot of effort to talk to a manager in order to understand the investments, and also the impact and intent of those investments.” There are a multitude of data providers that produce ESG scoring on various investments, and the underlying models to produce ESG scores can vary significantly from provider to provider. Some scoring providers are more focused or have greater expertise in one area than another, which makes it difficult to pick between them. MUFG Investor Services looked at whether there was a way to aggregate ESG scores and display just those that were most applicable to a client’s investments. In March 2021, the team at MUFG Investor Services launched a transparency report to help its clients better understand the ESG quality within their portfolios as they seek to integrate ESG data into portfolio analysis. This solution, which was developed through discussions with clients, provides investors with transparency on how their investments perform in line with ESG characteristics. “We can do the qualitative analysis, calculate an average score across a number of providers, and then produce reporting – essentially giving the asset manager or asset owner a one-stop shop,” says McCabe. The reporting tool maps ESG data to a client’s portfolio, providing a top-level portfolio rating, highlighting top and bottom performing positions. Additional analysis is also provided based on sector, asset class and other metrics, and covers both public and private markets. Unsurprisingly, ESG data collection and analysis are hardest in private or illiquid markets. McCabe says the most difficult part is being able to drill down into portfolio companies. To help institutional investors, fund-of-funds managers and general partners investing in private equity, venture capital, private debt, infrastructure and real estate, MUFG Investor Services launched a private markets ESG reporting solution in April 2021. The tool allows data to be collected in an automated way, with an overlay of ESG expertise from analysts, while tailored to clients’ needs. **ESG will be ingrained in the market** The momentum around ESG is moving fast, and any market participants that do not come on board risk being left behind. MUFG Investor Services’ parent company, Mitsubishi UFJ Financial Group, is aligned with the UN Global Compact initiative, the Taskforce for Climate-related Financial Disclosures, and Climate Action 100+, which McCabe says, “shows our corporate commitment to ESG and sustainability in general”. The group also strengthened its commitment to ESG by hiring a Chief Sustainability Officer last year, who also sits on the Board of Directors. McCabe concludes: “Ultimately, I think every firm or institution will have to make an ESG statement about what they are, who they are and where they are going. “In the long-term, ESG will become ingrained in the market, and this will lead to improved reporting and transparency.” [Article originally featured in Funds Europe](https://www.funds-europe.com/esg-report-may-2021/sponsored-feature-getting-to-grips-with-esg-reporting) [Download Article](https://www.mufg-investorservices.com/wp-content/uploads/2021-may-funds-europe-esg-feature-mike-mccabe.pdf) **Categories:** In The News **Tags:** ESG --- ### [Fireside Friday with John Sergides and Joseph Latini](https://www.mufg-investorservices.com/fireside-friday-with-john-sergides-and-joseph-latini/) **Published:** March 11, 2022 **Author:** Jenny Redlin **Content:** MUFG Investor Services has launched a business consulting group, hiring in expertise from Credit Suisse Prime Services. Global Custodian spoke to John Sergides, CEO, and Joseph Latini, global head of business development, about their ambitions for the new unit. **Global Custodian: Two of your new hires from Credit Suisse – Brian Yegidis and Caley Watnick – have a prime services background. Is prime an area you plan to focus on in particular?** **Joseph Latini**: Like Brian and Caley, I have also spent a good portion of my career in prime brokerage. I was in PB at Morgan Stanley prior to coming to MUFG, so I understand the landscape extremely well. When you think about how business consulting started in the early to mid-2000s in the prime brokerage arena, it was really to help emerging hedge fund managers build out their non-investment infrastructure. As the market started to mature, business consulting groups also evolved. They got bigger and they started to do more for clients than just helping understand that non-investment infrastructure portion of their business. If you look at MUFG, and the growth of our ecosystem over the last five years, we don’t just provide administration services. We provide securities lending, fund financing, FX overlay, business process outsourcing, and ESG solutions, just to name a few. When I saw the opportunity to continue to grow out the business development area, I thought business consulting was a perfect place to invest, because by doing this we’re going to be able to create a differentiated service that deepens our client relationships and enhances the overall client experience. **GC: What is this business consulting team going to do?** **JL:** A couple of different things: Client advisory will clearly be the focus. They will be working with our clients across all the different life cycles to build the institutional infrastructure that we talked about thus maximising efficiency. Our clients will, for example, reach out to us to help them benchmark themselves against their peers. We will help answer the questions of ‘What can we do better? Where should we be thinking about making other investments? How can we create efficiency?’ So that’ll be one area. Another is thought leadership. Working with our marketing team, we’re going to partner to create valuable content. Our clients want to know what’s going on. We’re different from the prime brokers. We have more information, and we can utilise a richer set of data. We can provide content that’s a little bit different, we can do small- or large-scale conferences, we can create content pieces such as white papers that can help educate our client base about what to anticipate over the next three to five years. Then there is the area of human capital advisory, understanding trends in the marketplace, understanding things like the benefits of working from home and diversity and inclusion, what other clients are doing and how are they doing them, talking to them about talent management. This may not be what admins typically do, but it’s what we’re going to do, because we’re taking a different approach to the way that we work with our clients. **GC: Is your existing client base for investor services the first target segment for the new business, or is it a way of expanding your reach?** **John Sergides:** What Joe is saying, and what we are doing is building an ecosystem for our clients holistically. Services that typically you must go to three, four or five institutions to get, such as securities lending, financing, execution, hedging, banking, escrow, you should be able to get from a single institution. To us it’s disintermediating, what typically was part of different food chains. We have to disrupt what’s going on. We have to provide more value. Across the industry, there’s fee compression everywhere. Clients want more by paying the same or less. This is not a new theme, but you have to stay ahead of that curve. A good example is capital introduction. You should be able to receive these services without committing all your balance sheet to a single prime broker. You should be able to receive high quality services from providers that are not your typical prime brokers. The client base has grown massively, especially in the various areas of private capital. It’s a much bigger industry than perhaps people have realised. The definitions of what includes hedge are very loose at the best of times. When you look at a classic sales strategy, you break it down to four quadrants covering existing products and clients and new products and clients. I sell what I have to existing clients, more of the same thing, always the case. Then it’s new products for existing clients, then it’s existing products to new clients which is harder. The hardest yet is brand new products to brand new clients. We have a much smaller client set than perhaps the rest of the street and that’s intentional. We choose clients very carefully. We’ve been growing very fast –not the fastest, but certainly the importance of retention rate is often overlooked by industry peers experiencing rapid growth. If you can maintain your clients – and we haven’t lost a client in years – this is where your growth will come from, by servicing existing clients, by providing more services to existing clients. We look to gain a very small number of high calibre prestigious clients every year. This is all we try and do. So, we focus all our attention on that small book of clients. When you start catering to clients who number in the thousands, you always have this 90/10 rule where you’ve got 10% of your clients making 90% of your revenue. Fortunately, we don’t have any of these problems. We grow sustainably by increasing our client book very slowly year on year, but our revenue grows much faster. This is because of these disruptive services we produce. **GC: In terms of new products and services to existing clients, other than consolidating their source to a one stop shop, are there any areas your clients are grappling with more than other areas, where they could benefit from business consulting?** **JS:** A hundred percent. What do asset managers do? What do pension funds do? What do sovereign wealth funds do? What do alternative investment vehicles do? They gather assets, they deploy capital, and they generate returns. This is what they do, and this is their secret sauce. This is all it is. Anything which sits within an organisation, which does not add competitive edge, which only increases liability and risk, is not a good thing to have. Through the pandemic, organisations woke up very quickly to this. The question is, how do I take these functions out of my daily responsibilities. It’s relatively easy to do it if you’re a five-person shop, but if you are a global asset manager, how do you do this? How do you suddenly take a hundred operational people you have in house, reduce your real estate cost, reduce your IT overheads, reduce your IT debt, at the same time, allowing yourself to focus more on gathering assets, structuring the right vehicles as quickly as you possibly can to take advantage of market situations with little additional overhead? This is part of what our consulting team is out there for. **JL**: In essence, what we do is to help our clients succeed. Our clients’ goal is to generate alpha. Our goal is to help them not worry about the things that they don’t have to worry about. That’s going to lead to a very happy client and it’s also going to lead to a very successful relationship. [Download Full Article](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-fireside-chat-with-john-sergides-and-joe-latini.pdf) [Article originally featured in Global Custodian March 2022](https://www.globalcustodian.com/news/custody/) **Categories:** In The News **Tags:** Global Custodian, MUFG Investor Services --- ### [How ESG Can Drive Value Creation](https://www.mufg-investorservices.com/how-esg-can-drive-value-creation/) **Published:** June 22, 2022 **Author:** Jenny Redlin **Content:** **MUFG Investor Services Head of ESG Product and Product Development Jack Lee discusses the recognition of ESG integration with Private markets managers and how it is vital for remaining relevant in the market.** **What changes have you seen in how private markets engage with ESG?** ESG investment has been a must-have in traditional asset classes for some time. A similar move is now underway in private markets. Put simply, any manager not offering ESG investment is going to really struggle to remain relevant going forward. Indeed, private markets have made great strides when it comes to ESG and sustainability integration over the past couple of years. This is largely due to a recognition that ESG can actually generate performance. It isn’t just a feelgood factor – real value sits behind it. It was interesting to see that 76 percent of respondents to the Private Funds Leaders Survey 2022 bought into the idea that a stronger ESG vision and culture can create value within a business. Yes, greater adoption of ESG principles is being driven by pressure from investors and regulatory requirements. But I think the understanding that ESG can be used as a proactive tool to create value is just as important. **How is wider stakeholder pressure being felt?** There are a wide range of stakeholders with a role to play. There are investors that want to see their money deployed in sustainable investments. There are employees who want to work for organizations that are, at least in some small way, making a positive difference to society and to the planet. There are regulators ensuring greater transparency around ESG and there are standard setters producing mandatory and voluntary reporting ESG frameworks. All these stakeholders are working coherently to help reorientate capital to sustainability themes. **Which asset classes are leading the way?** I would say that infrastructure has been the frontrunner to date. Obviously, big energy and transport projects with heavy government involvement are required to have a strong sustainability focus. But private equity has also become increasingly sophisticated in its approach to ESG. New acquisitions in the private equity market now consider ESG due diligence part of the pre-investment process. Real estate assets, especially newer ones, have a focus on being sustainable, so there is a huge focus on how real estate assets can report on their sustainability impact. **In light of the pandemic, and the Black Lives Matter and #MeToo movements, has focus shifted to a more social dimension?** The environment has been the dominant focus over the past couple of years, not least because of the regular UN Conferences of Parties on climate change, focused on reducing global temperature rises to less than 2C as part of the targets set in the Paris Agreement. From a European perspective, we have the EU Action Plan and the EU Green Deal, which are concentrated mainly on environmental objectives. Having said that, absolutely, we are also seeing greater attention being paid to social issues as well. In particular, we have seen a marked increase in the number of private markets firms setting up impact funds, many of which have social ambitions. At the same time, the EU is developing a social taxonomy that will require reporters to report on the adverse impact companies may have on society. There are other voluntary frameworks that focus on social matters, such as the UN Global Compact principles, and many of the UN SDGs are focused on reducing inequality and other social goals. All of this means that asset managers are waking up to the importance of the S in ESG. **Have you seen changes in how private markets firms are resourcing ESG?** One of the most striking challenges when it comes to greater ESG adoption is a shortage of individuals with an appropriate level of ESG expertise. There are only so many people that have a degree in sustainability or have trained as a sustainability engineer, and you need that expertise in order to really understand the sustainability impact of your investments. From an asset management perspective, that has manifested itself in a push toward upskilling and there has been a huge push from industry bodies to support in the upskilling of ESG expertise. Firms are working hard to gain the knowledge they need to analyse their investments through an ESG lens. That sometimes means outsourcing data collection and analysis to third party vendors. **What metrics are most commonly tracked?** The environmental metrics are the most widely tracked metrics because they tend to have quantitative information around them. It is relatively easy for portfolio companies to collect data on greenhouse gases, carbon intensity, energy consumption and waste management, for example, and then report those figures up to the asset manager. The same is true of diversity, and board and management team composition. It is more complicated, however, when it comes to some of the other metrics that are becoming increasingly popular, such as biodiversity, renewable energy or violations against social principles such as those contained within the UN Global Compact principles or the OECD’s multinational guidelines. Another area coming under growing scrutiny is the gender pay gap. Not a lot of organisations are currently reporting those statistics but in Ireland, for example, a bill has been published that requires companies to release this information. A lot more guidance is starting to emerge within individual jurisdictions around these non-environmental issues. In addition, mandatory sustainability reporting requirements such as the Corporate Sustainability Reporting Directive in Europe and the SEC guidelines on climate and sustainability disclosure in the US will enhance the disclosure of other metrics going forward. **Is it possible to show a correlation between ESG and performance?** I think it depends on where you are in the world. It is probably easier to demonstrate a positive correlation between ESG and performance in Europe, simply because the demand for ESG products is so great. That has naturally led to a greater amount of reporting and tracking of metrics. At the same time, a lot of asset managers are now using ESG metrics to perform financial scenario analysis; for example, to understand the impact of extreme weather events for assets that are particularly exposed to climate change risk. In some models, clients are also effectively pricing in a carbon tax. Coming off the back of the UN’s COP26, a lot of jurisdictions have committed to reducing their carbon footprint, and in all likelihood that will involve some form of taxation on emissions. If you are operating in a carbon-intensive industry, that is clearly going to impact profitability. For assets not as impacted by climate risk and that have sustainable practices, these assets will increase in value and there will be more capital flows orientated towards these assets, which will ultimately create value. **How challenging is ESG data collection?** While data standards in public markets have improved drastically, private markets’ ESG data varies widely and is often unavailable. Asset owners and managers alike agree that this lack of ESG data standards makes it difficult to compare potential investments and to assess their sustainability credentials. For private markets, ESG data is not public or available for some of the assets early in the life cycle and therefore these may not have mature ESG reporting frameworks in place. Some asset managers with a majority stake in a company may be able to engage directly with management to access ESG data and drive sustainability but data gathering is still very manual in most cases. [Article originally featured in Private Funds CFO June/July 2022](https://www.privatefundscfo.com/how-esg-creates-value/) **Categories:** In The News **Tags:** ESG, ESG framework, ESG regulation, MUFG Investor Services, Partnership, Private Markets --- ### [Private Debt's Outsourcing Story](https://www.mufg-investorservices.com/private-debts-outsourcing-story-2/) **Published:** August 3, 2022 **Author:** Jenny Redlin **Content:** **MUFG Investor Services Head of Debt Services Treabhor Mac Eochaidh speaks with Private Funds CFO about the recent growth in private debt and why more lending managers are looking to outsource their day-to-day operations**. **How would you describe the growth in private debt that you have witnessed in recent years?** I think private debt is technically one of the fastest growing asset classes in the world today. Preqin valued the private debt asset class at $1.2 trillion in 2021, with predictions that it will grow to over $2.5 trillion over the next five years. Certainly, we are constantly talking with managers interested in getting private debt onto their platform. **And what makes private debt so attractive?** To answer that, you need to look at the history of the asset class. In the wake of the financial crisis, European banks, in particular, were heavily deleveraged, which means they found it hard to service mid-tier mezzanine loans. This is where we first saw private debt managers making their move. Initially, these were highly skilled managers that knew the direct lending and loans eco- system well. But, pretty soon, everyone was becoming interested in private debt. The appeal is clear. This is a high-yielding asset class with returns upwards of the high single digits. The ability to amend and extend means that it is also possible to manage your way out of trouble when compared to other asset classes that are more rigid in design. In addition, private debt is for- ward looking. We are increasingly seeing strategies focus on the high growth technology and life sciences sectors, for example, as well as sustainability and special situations, which you haven’t seen a lot of in the loans industry in the past. **How is the asset class likely to fare in a higher interest rate environment?** Loans in general will perform very well in a higher interest rate environment because they are tracked to floating reference rates, as opposed to fixed rate bonds, for example. A rising interest rate environment just adds to the story of why this asset class is so great. In addition, because these loans are private in nature, they are not actively traded. Our managers hold the loan till maturity, which also protects those loans against the fluctuations you see in the broader markets. In fact, we are increasingly seeing managers that have historically focused on equities looking to incorporate a debt element, precisely because the premium for direct lenders is the interest, rather than the valuation of the asset itself. **Does technology have a role to play?** You definitely need to have up to date technology to carry out all the bespoke reporting associated with direct lending. You have to be able to move that data, and visualize that data, and you need to ensure speed and accuracy. Having the right technology in place is far superior to trying to come up with solutions with old technology or, heaven forbid, going back to excel to try and validate information. We spend a lot of time and energy making sure we have the best technology and infrastructure to capture all this data, from the direct lending assets themselves, but also all the other information we have access to that goes into producing NAVs and ensuring that managers have the tools they need to make business decisions and run their portfolios successfully. **The macroeconomic situation may be working in private debt’s favour, but what are some of the challenges that managers in the space are facing?** When you have a fast-growing industry like this, there is inevitably a lot of competition. When direct lending first started, back when the banks deleveraged, lenders were few and far between and so they held all the power. That pendulum has swung. There are far more lenders in the space today and so borrowers can shop around, with implications for price and terms. Indeed, cov-lite became a hot talking point pre-covid, and I imagine it will again. At the same time, managers are looking to expand into new sectors and geographies. We are seeing a lot of firms moving into APAC, for example, pursuing debt opportunities across India, Southeast Asia and China. We are also seeing a lot of growth in South America. When you move into new geographies, you have to ensure you understand the local rules and regula- tions. What are the tax implications? What happens if a loan goes into de- fault? You need to be crystal clear about what you are getting yourselves into. It is great to see the speed of growth of this asset class and we are doing a lot of administration work in the space. But that growth is something that a manager has to be able to control. **As managers are expanding and internationalizing, what functions are they looking to outsource and what are they keeping inhouse?** Managers are putting a lot of trust in their administrative partners as they focus their attentions on their core activities. They want their front office to be first and foremost about looking at new opportunities, managing portfolios and generating yield. That means they come to us to run their middle office, as well as independently running the books and records as a loan administrator. Increasingly, managers also have bespoke reports that they want to include, or different systems that they want information to marry up with, in addition to the different accounting requirements of the various jurisdictions where they operate, and the different pools of co-mingled capital that they are investing from. **As well as focusing on core competencies, is outsourcing also about cost management?** Absolutely. We can take some of the full-time equivalency cost out of their business and with the Business Process Outsourcing (BPO)services that we provide, independently of our fund administration team, we can do everything on behalf of the managers. We can do the heavy lifting in terms of day-to-day operations, making sure everything is reconciled. That is really important in the con- text of direct lending because, as a private asset class, there are less players involved – it is normally just the loan administrators, the BPO, the manager and an agent. So, you have to be very careful that you have the intellectual capacity available to do everything correctly, and without anything falling through the cracks. Even in the syndicated loan market, there is an ecosystem that exists so that if the agent produces a note that doesn’t make sense, there are hundreds, if not thousands, of people looking at the same asset who could spot the anomaly. With direct lending you really to have to be on point. [Article was originally featured in Private Funds CFO June/July 2022](https://www.privatefundscfo.com/private-debts-outsourcing-story/) **Categories:** In The News **Tags:** APAC, MUFG Investor Services, Operations, Private Debt --- ### [Born to be Different](https://www.mufg-investorservices.com/born-to-be-different/) **Published:** May 2, 2023 **Author:** Jenny Redlin **Content:** **MUFG Investor Services CEO, *John Sergides*, speaks with Funds Europe about the changing alternative asset servicing space and the importance of being different.** “We want to be the best, not the biggest,” says John Sergides, chief executive officer of MUFG Investor Services, the global asset servicing arm of the Japan-based Mitsubishi UFJ Financial Group. It is a bold statement but also marks out the firm’s wish to be seen as different in a market dominated by the search for scale. MUFG Investor Services was established in 2013 following the acquisition of Bermuda-based Butterfield Fulcrum Group. It marked MUFG’s first entrance into the alternative administration space. Several subsequent acquisitions followed, including UBS Alternative Fund Services, Meridian Fund Services Group, Neuberger Berman’s Capital Analytics and Maitland’s hedge fund administration business, among others. While the acquisitions helped put MUFG on the alternative administration map, it was the subsequent roll out of value-added services that set them apart from competitors, says Sergides. These services, not traditionally offered by administrators, include fund financing, banking, securities lending, Foreign Exchange (FX) overlay, business consulting, and more. The firm’s performance over the last decade confirms its strategy is working. “The asset servicing industry is not known for being fast-growing, with typical CAGR at 5-8%, but MUFG Investor Services has seen close to 30% CAGR through organic means,” says Sergides. The figures are especially impressive given the current market conditions. **Industry challenges** The asset servicing industry has faced several challenges in recent years. The diminishing margins for core services like custody and fund administration has led many to seek other ways to generate revenue and to serve their clients. There has also been heavy M&A activity, especially on the fund administration side, but this has created its own challenges. “Most of the acquisitions have been private equity-backed and involved a fair amount of leverage. While this made sense in a low interest rate environment, the macro-economic conditions have changed. Interest rates have gone up, so the firms that have taken on debt will have to start refinancing at a higher rate and that will have implications,” says Sergides. At best, it implies a much lower return on earnings. More likely, it could involve lay-offs and a change in direction. There is also the operational challenge. “Those firms that have acquired others to grow scale will have to fully integrate at some point if they are to be more than a collection of companies in the asset servicing world,” says Sergides. “The integration will cost as much as the acquisition and be more complicated.” In addition to organic growth, MUFG Investor Services is highly recognized in the industry for their very high client retention rate and for providing customized solutions that help firms reach their goals and fuel their growth trajectory. Services including fund financing, subscription lines of credit, securities lending, FX services, consulting services (and more) have not historically been offered by asset servicing companies and are a key differentiator. Sergides says that the firm offers a unique partnership to clients, committing to supporting them as their business grows. This can mean investments in new technology, advising on infrastructure changes, or customising solutioning; they want quality partners over quantity and are highly selective in who they take on. “We have hundreds of clients, whereas others have thousands,” says Sergides. “Staying hyper-focused on fewer clients allows us to deliver exemplary service and partnership. There is no value in playing a zero-sum game.” **Different from the others** Another major differentiator for MUFG Investor Services is its Japanese parent, says Sergides. “In Japan, relationships are measured in decades, not months, and strategies are measured in years, not quarters. This enables us to form a longer-term view, longer-term decisions, and longer-term commitments.” “There are asset servicing firms that look for short-term gain and do not have the desire for a long-term presence. They may not be able to attract tier 1 clients, and no number of acquisitions will change that,” he says. “We are not planning to divest or engage in a race to the bottom in terms of fees. Scale is not a necessity for us. For example, in the real assets space, we intentionally add a small number of new clients each year. It’s no secret that the bitterness of poor-quality lasts longer than the sweetness of low fees for clients,” says Sergides. Technology has also been a focus for the firm, including a cloud-first policy, in-house software development, application programming interfaces (APIs), and leveraging machine learning for further automation and efficiency gains. Adding to this was their acquisition of Point Nine, a post-trade technology solutions provider, as well as hiring staff from outside the funds industry to enable more innovative thinking. As Sergides says: “It is not enough to be slightly better at doing the same thing as everybody else. You have to be different and that means looking at where you can innovate.” MUFG Investor Services offers a range of outsourcing options for clients, in keeping with the trend to extend beyond traditional back-office services to the front and middle-office, be that of subscription lines of credit, regulatory services, trade execution, or collateral management. MUFG also launched a business consulting service in 2022, designed to help clients identify critical gaps in their infrastructure. Sergides explains this saying: “Many alternative investment management firms are at an inflection point in terms of their operations and making them more institutional.” The business consulting group is a courtesy service offered to help clients create scalable operating models and implement solutions to improve business outcomes. The firm has also invested heavily in AI in recent years to research and evaluate data analytics services for clients – for example, examining the link between economic volatility and increased redemption rates, or looking at ways to optimise FX hedging strategies. “For fund managers, this level of insight is critical,” says Sergides. “It should be value-added, not require an additional fee, leveraging data as a new revenue stream. The data is our way of helping our clients develop new strategies for growth. Do we make money from it? No. Do we offer it anyway? Absolutely, yes.” The final factor that separates MUFG Investor Services from other providers is its people, says Sergides. The firm has a flat organisational structure and a turnover rate that is less than half of its peers. “If you take care of your people, they will take care of your clients. That is our secret sauce.” [Article originally featured in Funds Europe May 2023](https://www.funds-europe.com/sponsored-feature/born-to-be-different) **Categories:** In The News --- ### [The Countdown Is On](https://www.mufg-investorservices.com/the-countdown-is-on/) **Published:** September 28, 2023 **Author:** Jenny Redlin **Content:** ### Considerations for Alternatives Managers ahead of T+1 David Rochford, Global Head of Public Markets As we approach May 2024, the alternative investment management industry joins the rest of financial services in bracing for the most significant change to the settlement cycle in years. The move from T+2 to T+1 is not just a minor adjustment but a seismic shift that will halve the time required for trade settlement, and firms that haven’t begun preparing need to step up their efforts now to ensure a smooth transition before the deadline. **Why now and who will be affected by the change?** The decision to move to T+1 settlement is being driven by the need for increased market efficiency, reduced cost, less exposure to counterparty risk and lower margin requirements across the financial marketplace. The move towards faster settlement aligns with the industry’s ongoing efforts to enhance market stability and streamline processes. Technology will be a key enabler for meeting the demands of the shortened settlement cycle, while coordinating with trusted partners will help firms successfully navigate the challenges posed by the transition. In fact, the shift from T+2 to T+1 not only cuts the time to settle trades after execution, but it also introduces the requirement for Same Day Affirmation (SDA), meaning that trades executed throughout the trading day must be completed on the same day. This change has several implications, especially for operational teams handling trade processing, who likely will need to adjust their schedules. For alternative investment managers who operate across multiple markets and time zones, there will be less time in T+1 to interact with US-based counterparties. For example, London-based teams will have to match and complete late-day trades made in US markets based on US time to settle the trade and collect cash. Similarly, firms outside the US may need to modify work practices, such as instruction receipt deadlines, to avoid failed trades. Smaller firms with lighter operational teams and tighter budgets likely will see the greatest impact as the need to adapt quickly to the new settlement cycle will put pressure on limited resources. We are already seeing alternative fund managers outsourcing more work, and T+1 settlement requirements will amplify this need, as service providers are asked to support trade execution & settlement, data management, and reporting. By outsourcing services and augmenting staff, smaller firms—and larger companies—will be better prepared to meet the new settlement deadlines, especially when relying on service providers that have a global footprint to support regulatory change. **What should alternative investment managers consider ahead of the deadline?** To prepare for the T+1 cycle, alternative investment managers must examine the markets they serve, the types of assets they handle and evaluate their existing operations to identify areas where they rely heavily on manual processes. Leveraging technology to automate these processes will not only reduce the risk of errors but also ensure smoother operations in a world of T+1. In addition, many operational workflows currently rely on batch processing, which can lead to operational inefficiencies in T+1, as issues may not be addressed until late in the day which reduces the time available to resolve them before deadlines. Moving toward automated processing that can process transactions in near-real time will be crucial to align the T+1 settlement cycle, ensure timely trade confirmations and instructions, and avoid penalties for failures. The shift to T+1 settlement also poses challenges for firms with global operations spanning different time zones. Ensuring adequate coverage with trusted partners during extended operational hours will be vital to effectively handle trades that occur toward the end of the trading day. Preparing for T+1 is no longer theoretical as implementation grows closer every day. Alternative investment managers lay the groundwork for success by evaluating their needs and developing relationships with trusted partners who have the technology and processes to ensure they are ready to serve clients when T+1 becomes a reality. [Article originally featured in Global Custodian. ](https://www.globalcustodian.com/thought-leadership/the-countdown-is-on-considerations-for-alternatives-managers-ahead-of-t1/) **Categories:** In The News **Tags:** Alternatives, fund administration, MUFG Investor Services, Public Funds, Public markets, T+1 --- ### [A Goal Worth Pursuing](https://www.mufg-investorservices.com/a-goal-worth-pursuing/) **Published:** October 19, 2023 **Author:** Jenny Redlin **Content:** GOLD sits down with John Sergides, CEO of MUFG Investor Services – the fifth largest fund administrator in the world – to discuss the company’s remarkable growth since the opening of its office in Limassol last year, and the expected benefits that its presence on the island will bring to the local economy. By Adonis Adoni “Working at MUFG is not just a job,” says John Sergides in a measured voice that carries the weight of conviction. Inside a brightly lit conference room at the Amathus Beach Hotel in Limassol, the CEO of MUFG Investor Services, a formidable titan of fund administration, is dressed in casual clothes, radiating an air of seasoned authority as he talks about the company’s remarkable growth since establishing a foothold in Limassol just one year ago. “My family grew up in Limassol,” he tells GOLD. “Here, people typically stay in their jobs their whole life. Japanese culture is very much like this, too; working for us is like being part of a family.” In 2013, Japan’s MUFG (Mitsubishi UFJ Financial Group), the fifth largest bank in the world, now carrying a balance sheet in excess of US$3.3 billion, entered the fund administration space by creating MUFG Investor Services. The division’s mission was to provide integrated solutions to the funds industry, which boasted some $53 trillion in assets allocated globally at the time while today, north of US$100 trillion-worth of assets sit in pooled investments overseen by fund managers. The industry occupies a pivotal position within the modern economic framework, fueling employment and economic expansion by channeling capital to businesses deemed promising. In the process, returns aid investors in pursuing their financial goals, from education to retirement or, in some cases, to simply becoming extremely wealthy. However, with the onset of increasingly demanding regulatory mandates and the escalating expenses tied to reporting and compliance, fund managers have found themselves mired in operational costs. Turning to third-party providers of fund administration has enabled them to curtail these burdens and concentrate on their fundamental strengths. Sergides joined MUFG Investor Services from UBS in 2014. The significance of the fund administration business within UBS pales in comparison to its status within MUFG, where it constitutes one of the bank’s main pillars. Inside the air-conditioned cocoon of the conference room, Sergides mentions with a contemplative nod, “The Japanese have an ethos and philosophy which is very much in lockstep with what this sector needs.” He elaborates that this is based on long-term thinking, substantial investment over extended periods, stability and unwavering commitment. Among a host of other factors that underpin the Japanese philosophy is treating employees as valued individuals rather than mere resources. At MUFG Investor Services, retention rates significantly outshine industry norms – they are less than a quarter of the industry average – and the new Limassol office serves as a tangible embodiment of the company’s steadfast dedication to nurturing long-term careers. The workplace is designed to be more than just a site for daily tasks but one where employees can find enjoyment, pride and a sense of belonging. In fact, Sergides identifies the company’s ability to maintain its extraordinarily low turnover rate as one of the three reasons behind its success. The second reason is its impressive organic growth; in a mature industry where growth rates typically hover around 5% to 8% but MUFG Investor Services has achieved 30%. Importantly, this growth has been achieved without relying on acquisitions. Lastly, Sergides underscores the significance of the culture of the company, which is a magnet for top talent, attracting professionals from renowned firms such as Goldman Sachs, JP Morgan, Morgan Stanley and even hedge funds. This allure finds its ultimate testament in MUFG Investor Services’ current standing as the fifth-largest fund administrator globally, boasting an impressive $776 billion in assets under administration. A mere few hours subsequent to this interview, Sergides is slated to make his way to the company’s Limassol office, where the inaugural opening ceremony will take place. High-ranking government officials, including President Nikos Christodoulides, are due to attend. In June 2023, in the context of the Government’s courtship of big business, President Christodoulides invited foreign investors to a roundtable discussion and, naturally, MUFG Investor Services was on the list. One of the topics discussed was the drafting of dedicated fund administration legislation. “It’s a very positive step,” remarks John Sergides, reflecting on the Government’s positive reception to the suggestion. “It will allow us to move and to grow functions which don’t currently exist here.” Delving into the specifics, he highlights key areas such as industrial operations, client AML and KYC procedures, domains characterized by substantial manual involvement, necessitating a human touch and a commensurate increase in the workforce. Indicatively, the MUFG Investor Services Limassol branch currently employs 165 people and plans to grow that number to more than 400 over the next two years. The impending legislation, in Sergides’ view, promises a systematic and much-anticipated framework for the build-up of these crucial aspects of the company’s operations and is viewed as an integral part of its growth plans in Cyprus. Nonetheless, he suggests that the country needs to move on from roundtable discussions, characterised by prolonged deliberations, to the establishment of a dedicated government body, which will expedite decision-making. In today’s competitive landscape, where other jurisdictions can enact changes within days or weeks, the efficiency of such a system cannot be overstated. The arrival of MUFG Investor Services in Cyprus and the Government’s interest in creating a legislative framework to support fund administration operations might suggest that the road is now open for major custodians – essentially the protectors of investors’ assets. Luxembourg and Ireland, as major European domiciles, collectively manage trillions of euros in assets, with MUFG Investor Services also operating as a custodian in these jurisdictions. However, Sergides argues that Cyprus, given its relatively diminutive market size, primarily applies custodianship to locally registered funds domiciled in the country, ranging from €10 million to €20 million, a number that fluctuates over time but never to extremes. Maintaining these smaller funds’ status quo necessitates continuous effort, making it challenging for larger institutions to initiate global custodian services locally. Drawing from the cautionary tale of Malta, he emphasises the need for prudence in expanding custody businesses and recounts a scenario in which a few local custodians suffered losses due to misplaced investor funds, significantly affecting their standing within the local financial ecosystem. For Sergides, the real potential for Cyprus in the broader financial industry lies elsewhere. “What are Cyprus’ ambitions for the financial services sector?” he asks. “Cyprus has always relied on local banking, trusts, corporate services, wealth management, as well as the support of accounting and legal firms. But when you look to the future, it lies in Financial Services 2.0,” he says. In this new world, the focus should not be on the simple addition of a few more domiciles or custodians in the country but rather the creation of a sustainable middle class that contributes to the economy through work, consumption, investment, education and construction. The key to success, Sergides contends, lies in attracting a multitude of companies and professionals to Cyprus to service the industry, recognising and capitalising on the advantages that already exist – advantages such as the legal framework, higher education opportunities and the talent pool, which has remained resilient despite recent contractions in the financial services sector. In this transition, providing opportunities for the younger generation is paramount. This entails stemming the exodus of talented young people who, in search of greener pastures, seek opportunities abroad. The crux of the matter, then, is engaging them from the outset of their careers. A few months ago, MUFG Investor Services was one of the winners of an Invest Cyprus International Investment Award at a ceremony that lauds companies that have contributed significantly to the economy. To the discerning observer, one question that might naturally arise is this: With only a year of operations in Cyprus, does MUFG fit that criterion? In recent statements, the company’s Managing Director and Head of the Cyprus office, Ioannis Matsis, has set out the ambitious vision to contribute 0.15% of the country’s GDP within a few years. John Sergides is convinced that this objective is well within reach and reiterates that the ultimate goal should be to attract more financial services companies and their white-collar professionals to the island. He points out that the hedge fund industry has evolved over the past 30 years from being predominantly centred in major financial hubs to incorporating smaller, in-house asset managers that increasingly rely on service providers like MUFG. Globally, there are well over a million individuals indirectly or directly employed by service providers serving the hedge fund industry. In Europe alone, there are approximately 400,000 such employees. The potential for Cyprus to attract this workforce is substantial. “This is what is going to drive growth – you can focus on the custody component or on attracting more domiciled funds but this opportunity is 100 times bigger. The question, then, becomes: how many can you sustain?” he says, alluding to the need for supporting infrastructure, including schools and public services to accommodate this growth. Interestingly, while MUFG Investor Services occasionally brings in individuals from other offices to maintain consistency in culture, work ethos and processes, the bulk of the workforce – well over 90% – consists of locals. Unlike expatriates, who might face additional hurdles when moving to Cyprus, the local workforce is already embedded in the community. And when expanding the office, the company will continue to place emphasis on the local market. Sergides takes a moment to gather his thoughts. “When I drive down the road and I see the office,” he confides, “I feel a huge sense of pride.” MUFG has undertaken similar journeys in other locations, such as Canada and Singapore, where it has actively engaged with both the economy and the community. This involvement includes providing sponsorship to universities and creating internship programmes, following the mantra that companies should aim to be net givers rather than just absorbers of resources. However, it is unmistakable that Sergides’ emotional bond with Cyprus imbues this endeavour with an even deeper resonance. He is, after all, one of those people who left the country in search of better opportunities and his return carries an air of personal redemption. As he mentions, “We need to find ways of not only investing in the local economy and communities but, much more importantly, engaging the millennial and Gen Z generations coming out of the colleges. Are we going to have a brain drain where people are forced to look for work overseas or can we create a top-tier career path in Cyprus for them? This is a goal worth pursuing.” THE ULTIMATE GOAL SHOULD BE TO ATTRACT MORE FINANCIAL SERVICES COMPANIES TO THE ISLAND *This article was originally published in GOLD The Business Magazine of Cyprus. Access the full October edition of Gold by* [*clicking here.* ](https://www.magloft.com/app/goldmagazine#/shelf/50162/default) **Categories:** In The News **Tags:** Cyprus, fund administration, MUFG Investor Services, Private Markets, Public markets --- ### [The Challenges in Fund Financing](https://www.mufg-investorservices.com/the-challenges-in-fund-financing/) **Published:** November 9, 2023 **Author:** Jenny Redlin **Content:** *Fund finance helps alternative asset investors, including private equity, private credit, real estate, and infrastructure managers meet operational needs. But a reduction in providers and – lately – higher interest rates mean managers are finding finance is getting harder and harder to come by, Ben Griffiths, Global Head of Fund Financing at MUFG Investor Services tells Funds Europe.* Higher demand for private equity and similar illiquid assets is driven by the return and diversification needs of institutional investors. Likely in the near future, another driver will be the expansion of private capital funds to the retail market. But other changing market dynamics within illiquid assets have taken place in recent years. Not only have specialist fund administration firms risen to support fund managers and asset owners who broaden their portfolios to encompass private assets, but some of these same administration firms are also developing fund finance services – also known as “subscription lines” – for closed ended and hybrid alternative asset funds. These private-markets administrators include MUFG Investor Services, a global industry leader in asset servicing, administration, banking and fund financing with [$785 billion of assets under administration](https://www.mufg-investorservices.com/). MUFG Investor Services clients include some of the largest public and private funds in the world. Providing fund finance services through loans to private equity managers has grown in line with the wider growth of private markets. “In terms of our book of business clients using subscription lines has increased substantially over the past six years since we set up this business and now almost all managers look to put one in place in the early stages of the fund raise and beyond,” says Ben Griffiths, Global Head of Fund Financing at MUFG Investor Services. Large banks traditionally provided subscription lines to alternative asset managers. Prior to COVID, competition between the banks’ forced down prices. But since the inception of the pandemic, many banks have retreated partially or fully from offering this type of credit facility due to greater capital requirements placed on them by regulators, says Griffiths. This – along with rising interest rates in the past two years – has made it more difficult for fund managers to access funding for their operational needs. “Some of the biggest players went by the wayside in the last 12 months and subscription lines became less important to other banks versus other products as their capital requirements increased,” Griffiths says. **Subscription finance: what is it?** Subscription finance is historically a facility used to provide operational efficiency whereby, for example, during a ‘capital call’ (where the fund manager calls on investors to release funds for investment) the manager may need a loan in order to place the investment should an underlying investor not have their funds immediately on hand, or more frequently these days, to minimise the amount of times a manager calls capital from its investors. The management of capital calls can be complex and time consuming and investors with fewer resources to manage their capital calls (and who do not outsource the process to their fund administrator) may sometimes struggle to meet commitments in a timely way. “Funds need the surety of getting the money from the capital calls at the right time to be certain they can make timely investments,” says Griffiths. **How difficult is it to access funding and what sums of money are involved?** Large, syndicated deals – although there have been fewer of these in the past 12 months due to the current fundraising environment – involve multiple lenders and are “still raising facilities”, says Griffiths. But smaller, first- and second-time fund launches are finding it more difficult to raise financing. “It’s at the smaller and newer end where it’s painful.” And with central bank interest rates now around 5-5.5%, pricing is a major challenge. “Once a firm adds in the spread required by lenders above the interest rate, the effective rate can be considerable. This can put the private equity firm close to its hurdle rate – the minimum return it must meet for the managers to be compensated.” These tighter borrowing conditions, says Griffiths, are forcing private capital firms to think hard about why they want to access fund finance and then to manage the process more robustly. For example, paying higher rates of interest means a firm would not want drawings on a subscription line open for any longer than necessary. In the past, says Griffiths, some firms would draw on subscription lines for as long as possible, using them as a form of leverage, particularly in the early stages of a fund, or keeping lines open for operational needs. This, of course, still happens but managers need to think more deeply about the length drawings are made for and the tenor of deals. “A subscription line is typically two or three years, but this now has to be considered against the effect of increased costs.” Typically, loan facilities will be no more than 30-40% of the fund size governed by their constitutional documentation, says Griffiths. He adds that it is comparatively rare to see facilities of below $50 million, where “facility fees and legal costs may no longer make it worthwhile for the manager.” **Where does MUFG Investor Services stand in this business?** MUFG Investor Services entered the alternatives asset management business in 2013 and is a division of Japan’s Mitsubishi UFJ Financial Group. Our parent company has a focus on long-term partnerships, a principle that flows through to MUFG Investor Services, says Griffiths. Beyond subscription lines, the firm also provides NAV financing to funds of hedge funds and to funds of private equity funds. “We are owned by one of the largest financial institutions by assets in the world giving our asset servicing business the backing of a huge balance sheet. We are global in nature and cover all strategies in the time zones the managers are located in. We have a large presence in North America, Europe and Asia. We are also a full-scale European credit institution and a depositary in Luxembourg and Ireland. Larger banks that provide fund finance will do it mainly to earn fees from other investment banking products like FX execution or from providing leverage.” Griffiths says MUFG Investor Services, on the other hand, wants to work with clients who understand they can benefit from partnerships across a full range of services, for example fund administration, depositary, and from the firm’s FX overlay business, called Passive Currency Overlay, which manages operational and executional risk for clients investing internationally. “We are a one-stop service provider, not a monoline administrator. We get to know the funds we work with intimately and provide operational solutions for the long term.” [This article was originally posted in Fund Europe.](https://funds-europe.com/industry-comment/the-challenges-in-fund-financing) **Categories:** In The News **Tags:** alternative assets, Alternatives, fund financing, MUFG Investor Services, Private Equity, Private Markets, Real Estate --- ### [Preparing for a New Era of Client Service in the Alternatives Industry](https://www.mufg-investorservices.com/preparing-for-a-new-era-of-client-service-in-the-alternatives-industry/) **Published:** April 24, 2024 **Author:** Jenny Redlin **Content:** Joseph Latini, Chief Commercial Officer For several years, rising interest rates, inflation, and geopolitical uncertainty resulted in fewer deals, less exits, delayed distributions, and stalled fundraising across the private markets. Today, the alternatives industry is sitting on an unprecedented $3.9 trillion in unspent capital. Fund managers are preparing for that wave of new investment by increasingly evaluating the most effective way to manage the operational challenges that come with the influx of new transactions and determining when to handle work internally or outsource. As part of that process, they are reaching out to trusted partners to examine their operating models—revamping systems, processes, and technology to accommodate new business and regulatory demands. It also means that outsourcing firms must differentiate themselves like never before and take a hard look at their own models. Will independent administrators have the scope and scale to support these funds? Will bank-backed providers, who typically focus on traditional investing strategies, play a larger role in the alternatives universe? We’ll see many variations but almost certainly, the days of “one way or another” must evolve into a blended approach. Any number of industry surveys conducted in the last year confirm what service providers see every day: In addition to the unspent capital waiting to be allocated, a generation of new investors is entering the alternatives market with significant fresh capital as well as unprecedented demands. To prepare for this generational shift, fund managers increasingly want to work with a single, trusted partner—a “one-stop shop”—on an array of their business challenges. And they have great expectations for these partners, demanding superior client service at every level. Regulators also are making it clear that fund managers and their providers must improve performance. As outsourcing increases within the alternatives industry, trusted partners must be prepared to support a host of new disclosure and transparency regulations being adopted in jurisdictions around the globe. MUFG Investor Services has long embraced a client-centric model that combines an intensely alternatives-focused approach, an ability to innovate with best-in-class products, and embrace new technology quickly, with the extended resources of one of the world’s oldest banks. Roughly 7% of our business handles traditional investments, and our teams can tap into the bank’s balance sheet, credit rating, and wide range of products and services to support large institutional managers. With 17 offices in or near leading financial markets in North America, Europe, and Asia Pacific, our “follow the sun” model enables us to serve clients where they conduct business. Our location strategy and business approach dovetail with a client-service philosophy that we believe reflects an evolution in the industry. Fund managers want partners who are extensions of their organizations, who fully understand what they need and can meet their critical needs—the right way, every day—and will build nimble, expert teams to help them achieve success. The best partnerships are symbiotic, long-term relationships based on frank discussions, listening, and evaluating needs. Successful partners will use that information to develop client service models that emphasize working closely with fund managers to add value, reduce risk, and improve efficiency using their own platforms or services, and explore when fund managers may want to handle something internally. Often partners will invest in new technology that can be used to serve many client firms to improve such things as compliance reporting across multiple jurisdictions. All those capabilities will be necessary to serve fund managers as the industry transforms and a new paradigm takes hold. Trusted partners who traditionally handled back- and middle-office responsibilities have moved into front-office functions, including client onboarding, investor reporting, and KYC/AML compliance. As funds diversify into new asset classes, fund managers and their partners are reengineering operating models to accommodate new clients and capital. At the same time, they are replacing legacy technology with new automated platforms and tools—including artificial intelligence—to manage waves of new, digitized data. In some cases, fund managers and partners are exploring wholesale changes; in others, they focus on resolving specific needs or tasks. That work is certain to grow in the coming year—particularly in private markets—as unspent capital flows into new and existing products, and the number of deals increases. Fund managers, anxious to attract new capital, will face a delicate balance: The number of investors in the alternatives market is growing as institutional investors are joined by high-net-worth retail investors, and fund managers must have systems in place to handle the inflow of cash and effectively manage greater operational functions. A fund that once might have had 20 investors may have hundreds or thousands going forward, which poses new challenges for distribution, communications, disclosure, regulatory compliance, and a host of other functions. Preparing for a new era in the global alternatives marketplace must be a priority for the partners who serve fund managers. We believe the most successful firms will be those who have the relationships and expertise to examine an issue, say, “We’ll find the right solution,” and then make it happen. [This article was originally featured in Funds Europe.](https://www.funds-europe.com/preparing-for-a-new-era-of-client-service-in-the-alternatives-industry/) **Categories:** In The News --- ### [Doing the Right Thing](https://www.mufg-investorservices.com/doing-the-right-thing/) **Published:** May 16, 2024 **Author:** Jenny Redlin **Content:** Jack McRae speaks to Joseph Latini, chief commercial officer at MUFG Investor Services, about keeping clients happy, cultivating a positive work culture and trusting the process. Joe Latini is a lot like Ted Lasso. The fictional character, created and played by Jason Sudeikis, overcomes challenges and scrutiny faced with being an American football coach managing an English football team with positivity, humour, and optimism. The same unwavering passion and can-do attitude displayed by Lasso in the television series can be seen immediately in Latini. The chief commercial officer at MUFG Investor Services is full of energy and vigour as he explains: “Trust the process is the code that I live by. You have to trust that by doing the right thing, it will most certainly always work out.” It’s the Ted Lasso effect. I laugh about it, but his character resonates with me because life (and work) is always about treating people the right way and doing the right thing.” Throughout our call Latini discusses his life from childhood to his current position as chief commercial officer at MUFG Investor Services. He admits, however, that he would not have believed it as a baseball-obsessed child growing up in the United States. “If you told me as a kid, that I would become the CCO of a big investor services company, I would have laughed and said: ‘No, I’m going to be the centerfielder for the New York Yankees.” Yet, Latini was made for his role and has always been good with people. He remembers how he “grew up sitting at my grandparents’ deli watching them as the centrepiece of their community. I watched how they talked and provided food for people, even when they didn’t have enough money. They prioritised taking care of people.” This desire to help people led him to his first job as a paperboy, at just 10-years-old. “I woke up early every morning before school and delivered papers to peoples’ front porch, exactly where they expected it to be,” Latini explains. That’s what my parents and grandparents taught me. If you’re going to do a job, you better do it right.” It was only once his baseball dreams appeared beyond reach, and his time at school was drawing to a close, that Latini believed the financial services industry was where his future lay. Latini says: “I was blessed to start my career at Morgan Stanley. I spent 17 years there and learned how to serve clients the right way. I learned to surround myself with good people, work with great clients, and ask a lot of questions. Being in a relationship management role, I was exposed to the blood and guts of everything that was happening in the financial services industry.” Being able to help other people and offer them the support they need has always been in Latini’s blood, even if the younger version of him dreaming of playing at Yankee Stadium did not know it yet. “If you had explained what my role now meant to the younger me, I would have said ‘that sounds like something I’d be really good at’. It all comes down to exemplary client service and that was instilled in me from when I was a little boy.” **The phone call** After 17 years at Morgan Stanley, Latini left to join a small, start-up technology company and after a couple of years, he got a phone call that changed his career and life. “I got a call from a close friend who said, ‘Joe, MUFG is looking for someone to run the relationship management team in New York’,” Latini says. “After that first meeting, I called my wife and said, ‘I’m going to work at MUFG'” From the first interaction, where Latini met with current chief operating officer McAllister (Mac) Kirschner, he knew he was destined to work there. “After that first meeting with Mac, I called my wife and said, ‘I’m going to work at MUFG, there’s something special going on there and these people are genuinely good human beings’.” As it has always been for Latini, being surrounded by supportive, positive people is the most important factor in allowing him to find his place in the world. Just as Ted Lasso had found AFC Richmond, Latini had found MUFG Investor Services as the place to shape his and the company’s future. He explains: “CEO, John Sergides, has been one incredible mentor. He gave me the opportunity to really roll my sleeves up and assess the company’s client service model. I dug in and identified what I thought was being done well, areas that could be improved, and then we created the Client Service Management team.” It was through the creation of Client Service Management that Latini and his team began to have a deeper understanding of the needs and wants of their clients — not just from a business perspective, but on a personal level. This approach worked wonders. “We started to see, year over year, exponential growth with existing clients, and so I was asked to lead our global sales organisation. At first, I hesitated — I’m not a salesperson, I’m a relationship guy,” Latini laughs. “But I knew that if we stayed true to who we are, I would be all in. We took this relationship approach to prospects, and we started to see this seismic shift in securing new business.” Today, MUFG Investor Services is known for its unique partnership model that includes curating solutions designed to help unlock exceptional value and opportunity for the world’s largest public and private funds. After excelling in his role in charge of global sales, Latini was offered the chance to become the chief commercial officer — and he did not look back. **The glass slipper** But how does Latini and MUFG Investor Services position itself as a fund administrator and asset servicing provider to meet the evolving demands of a growing client base? Vision and unity. “When I walked through the doors a little over seven years ago, there was a clear vision of what we were going to do,” Latini says proudly. “Our core business was fund administration, but as a bank-backed business who was truly focused on alternatives, we wanted to offer more, and support our clients’ needs across the entire investment value chain. Our executive management team was once in our clients’ shoes, so we intimately understand what our client wants and needs.” Along with fund administration and asset servicing, MUFG Investor Services delivers fund financing, banking and payment solutions, securities lending, custody, foreign exchange overlay, and corporate and regulatory services, addressing fund managers’ back-, middle-, and front office needs. Latini, who exudes a hopeful and humorous demeanour with every anecdote, memory, and analogy, finds another classic story to compare his work. He explains how he and his team have to treat each and every client differently and shape their work according to their needs — as if moulding the slipper for Cinderella. “When a client calls and they need something, we provide for them. We’re in the solutions business. It is like when Cinderella loses the glass slipper and people are jamming their feet into the glass, but it doesn’t fit. One size does not fit all. You must craft the right solution.” Integral to finding the right solution for their clients is addressing the issues that are keeping them up at night. Latini believes they must be a partner that their clients can trust to get the job done, no matter what. **Organic growth** MUFG first entered the alternative asset administration business in 2013, and today, MUFG Investor Services is a global leader in asset servicing and one of the largest fund administrators in the world. Earlier this year, MUFG Investor Services topped the trillion-dollar mark in assets under administration and Latini describes the feat as a big milestone, achieved “through building our business organically by winning new mandates, not via acquisitions. Many fund administrators and asset servicing companies are a collection of various acquisitions, but we’re intentional about building our business organically, built around the clients’ needs.” Latini points to the company’s culture as one of the key reasons for why they have been so successful in winning mandates and expanding their business — but also credits the support of MUFG Group management for enabling them to take the reins and develop the business in their own image. He explains: “The analogy I use is that MUFG is this massive tanker going across the ocean and MUFG Investor Services is the speedboat that can be nimble and get things done, protected by the big tanker behind us. **The challenge ahead** For the MUFG Investor Services team, there are a number of challenges that their speedboat will have to navigate in the coming months. The first is payments and cash management. “Today you can just check your bank account on your phone. Gone are the days of manually writing and managing a chequebook.” The same goes for financial institutions. Latini explains that MUFG Investor Services is rolling out a user-friendly banking and payments experience for global fund managers. “Our clients will have the ability to be able to have a slick and efficient, yet effective way to centrally manage their payments with their counterparties.” The banking and payments solutions will help clients mitigate risks, reduce costs, and enhance efficiencies across their end-to-end banking and treasury needs. > “MUFG is this massive tanker going across the ocean and MUFG Investor Services is the speedboat that can be nimble and get things done” Part of the desire for greater technological development comes from the younger, new generation of investors and Latini knows they must be prepared to meet their needs. “There’s a new generation of investors who are very different to those around 10 to 15 years ago,” he explains. “They don’t know fax machines; they’re expecting a fully digital and seamless way to manage information and conduct business.” MUFG Investors Services uses AI, natural language processing and machine learning to streamline data-gathering capabilities and provide more efficient data processing and workflow. The combination of online forms for data entry and know your customer and anti-money laundering documentation creates a golden source of data that is fed into machine learning flows and is used across the entire investment ecosystem. The other major obstacle Latini is on the lookout for is future regulatory updates appearing on the horizon. Yet, he believes MUFG Investor Services is highly prepared to steer their clients through any regulatory storm like ensuring their clients have the support they need to successfully navigate the move to T+1 in the US, the SEC changes to private fund regulation, changes to EMIR and CSDR in Europe, among others. **Location, location, location** “Our global footprint extends across North America, Europe, and Asia Pacific in 17 strategic locations, creating a powerful ‘follow-the-sun’ model to serve clients,” Latini says. “We make sure that staff are located in major financial centres, where there are robust talent pools.” “Many of our clients are seeking access to Luxembourg or Irish funds in Europe. It is important to make sure we have a presence in these locations and understand the jurisdictional regulatory changes coming down the pipeline,” he adds. “That’s really who we are. We are different, and we’re brilliantly different” The perception of outsourcing has changed in the last couple of decades and Latini suggests “this change comes in the form of firms seeking expertise to support various needs across the entire fund lifecycle, all from a single provider, and from a trusted partner.” This became evident during the Covid-19 pandemic when people worked from home. Latini says: “It was very hard for some managers to ensure that everything was being done the right way by their internal teams. We got a lot of phone calls asking, ‘can you help us out?’. We did not skip a beat in getting them the support and expertise they needed.” Following the pandemic, the alternatives industry is sitting on an unprecedented US$3.9 trillion in unspent capital. How prepared is Latini for this new wave of investment in the space? He replies: “The alternatives ecosystem has been impacted recently by global geopolitical conflicts, inflation, rising interest rates, and market volatility. Despite this ongoing uncertainty, the scope and scale of the alternatives market is expected to expand significantly in the coming years. Industry studies predict that high-net-worth and mass affluent retail investors, exploring ways to diversify their portfolios, will bring an estimated US$500 billion to US$1 trillion in new capital in the next three years, effectively creating a new marketplace, and creating a host of operational challenges with it. Fund managers will have to decide whether to spend resources in-house to reconfigure their existing operating models—training staff, rebuilding processes, and replacing legacy technology—or to bring in an outsourcing partner to help develop and implement that new model. That work runs the gamut from helping with specific process issues to providing a comprehensive review of their operational infrastructure with suggestions for reconfiguring technology, systems, and processes to cut costs and minimize risk. This is a natural extension of the role that outsourcing partners already are playing. Fund managers, who once outsourced back- or middle-office functions such as post-trade settlement or accounting, are increasingly looking for support across the full trade lifecycle to coordinate front-office ‘decision’ functions, including client onboarding, trade execution and investor reporting.” **Brilliantly different** “Our chief HR officer, Sarah Mears, is a rockstar,” Latini beams. He explains how, MUFG Investor Services under Mears’ direction, created a new catchphrase for their employees —‘Brilliantly Different’. Latini laughs: “When I first heard it, I thought, ‘Man, you nailed it!’. That’s really who we are. We are different, and we’re brilliantly different. He explains: “We want our people to have a career, not just a job. You keep people \[happy\] by offering them opportunities, giving them a voice, providing a seat at the table, and being part of something special. That’s how we’ve been successful. “To us, diversity, equity, and inclusion (DEI) is critically important. We want people to come to work and be their true selves. That is what makes us brilliantly different. Not only do we talk the talk, we walk the walk.” There is a clear Lasso-esque approach to work in Latini. The job is important, but doing the job in the right way and with the right people is imperative. His work has not just become an extension of his life, it has become his life. Drawing to the conclusion of our call, Latini’s fervour is still tumbling out as if energised by discussing his family, work, and life. With a final flourish, Latini says warmly: “You can see I truly am passionate about this company. To talk about it is easy because I live and thrive in it every day.” [This article was originally featured in Asset Servicing Times.](https://www.assetservicingtimes.com/astimes/issue.php?issuelink=https://www.assetservicingtimes.com/astimes/ASTimes_issue_340.pdf&issueNo=340&year=2024) **Categories:** In The News --- ### [Optimizing the New for the Now](https://www.mufg-investorservices.com/optimizing-the-new-for-the-now/) **Published:** June 21, 2024 **Author:** Jenny Redlin **Content:** MUFG Investor Services’ chief commercial officer Joseph Latini discusses how preparation and execution are key to success in new global alternative markets. ***What are the key components driving the transformation of the global alternatives industry?*** The key word here is “new”—new capital, new investors, new technology, and new regulations. The alternatives industry faced significant challenges during the last few years, including rising interest rates, inflation, and global geopolitics. All those factors led to declines in deal value, deal counts, exit value, and fundraising. Market conditions have eased somewhat, with new capital and investors poised to enter the market. Funds collectively raised $145.3 billion on their final closes for 2023, a 19% increase on the same period last year, according to Preqin. Industry studies indicate there is some $3.9 trillion in alternatives capital ready to be invested. The increase in high-net-worth investors seeking diversification in the alternatives market is expected to introduce an additional $500 billion to $1 trillion in fresh capital in the coming years. New technology, including cloud-based systems and automated platforms, will be required to effectively manage the flood of new capital and investors—and the volume of data being produced—for back-, middle-, and front-office functions. Technology also will play a crucial role to ensure that fund managers and their partners comply with a host of new regulations focusing on suitability, disclosure, and transparency across global jurisdictions. ***What are the main operational challenges facing fund managers and their service partners currently?*** For many fund managers, it’s time to re-examine and re-engineer their operating models or identify specific functions that will be outsourced. They need to ensure that the teams, systems, processes, and technology are in place to accommodate the new alternatives ecosystem. The challenges can range from client onboarding, distribution, asset operations, and traditional fund accounting to new data management tools, investor notices and reporting. In some cases, we’re working with fund managers on discrete projects, or we will have our teams work within their systems. As that partnership builds, and we develop a greater working knowledge of their business, we can create new tools to meet their needs and offer more insight for improving their processes. ***How can newer technology, such as AI, help with the industry’s main operational challenges? What still needs to be addressed?*** Streamlining data management and processing will be critical to meet increased disclosure expectations. In the past, we’ve seen fund managers rely on Excel spreadsheets for maintaining and reporting information. Now, they must implement secure, automated systems to process data and create accessible, “golden sources” to meet multi-jurisdictional disclosure requirements and reporting needs for investors. To accomplish that goal, fund managers will rely on partners that can interpret new regulations and build platforms with standardized reporting fields that can be harmonized with multi-jurisdiction requirements. These common data platforms provide great flexibility by processing information about clients, investors, funds, portfolios, and transactions, then translating that information into a standard syntax and flowing it into a secure “data lake” with highly controlled access. This process helps to eliminate inconsistencies and provides a clear audit trail that can be used for management and regulatory reporting requirements, and analytics for investment strategies and trends. For example, a client is using our platform to comply with AIFMD Annex IV reporting requirements in 11 European Union jurisdictions by submitting verified information in the proper fields and format for each at the same time. Artificial intelligence holds incredible potential for the industry in areas such as, but not limited to, client data, investment analytics, distribution, and marketing. But we are in very early days with AI, and our industry needs to establish clear guardrails for governing its use as regulators will be moving toward their own rules for AI. ***What does it take for outsourcing firms to stand out in the current market?*** No one should want to be considered an “outsourcing firm.” The best firms want to be thought of as a “trusted partner” that knows the business and has a long track record of providing exceptional client service and innovative solutions. As the alternatives industry evolves, fund managers must decide whether they want to expand with full-time staff for back-, middle-, or front-office functions, or use partners who will manage those same tasks less expensively and more efficiently. Increasingly, managers want a single, trusted partner with a breadth of offerings to address their needs. The best firms know that exceptional client service means creating a superior experience that builds loyal, long-standing relationships, rather than solving individual problems. It means being a partner that will execute flawlessly every day, that can leverage its own state-of-the-art technology, and has a global scope to monitor the market and regulatory environment. With that type of partner, fund managers can invest their often-limited resources in driving new growth and increasing revenue. The idea is, “let us focus on what we do best, and you focus on what you do best.” ***What are the key considerations for fund managers to consider in light of new disclosure and transparency regulations demanded by regulators?*** Preparation is key to successfully navigating the wave of new regulations. Disclosure and transparency regulations are at the top of the regulatory list now, but it seems clear that regulators also will be moving toward explicit rules governing artificial intelligence solutions. I have already mentioned the opportunities and challenges stemming from the influx of new capital and new investors from the retail markets. Regulators want to ensure that fund managers are properly prepared to handle the capital, and that those investors—who are used to receiving detailed information about pricing, expenses and distribution—have a clear understanding about the benefits and risks of alternative investments. As a result, fund managers must provide more information faster than ever before. We’re seeing increased outsourcing for monitoring regulatory and disclosure reporting requirements, including investor terms, fund expenses, and fees. Industry trade groups have challenged some proposed regulations in the UK and US, and sought greater input on rules. The important point here is that fund managers do not need to begin additional reporting before rules take effect, but need to be ready to move quickly when they do. [This article was originally posted in The Drawdown’s 2024 Fund Admin Report.](https://the-drawdown.com/reports/fund-admin-report-2024) **Categories:** In The News **Tags:** MUFG Investor Services, Private Markets --- ### [Finding the Banking and Payment Solutions Sweet Spot](https://www.mufg-investorservices.com/finding-the-banking-and-payment-solutions-sweet-spot/) **Published:** December 5, 2024 **Author:** Jenny Redlin **Content:** This article was originally posted in Asset Servicing Times. Access the full edition by [clicking here](https://www.assetservicingtimes.com/astimes/issue.php?issuelink=https://www.assetservicingtimes.com/astimes/AST_special_fundservices_2025.pdf&issue_id=01). *Adil Rehman, global head of Payments & Liquidity at MUFG Investor Services, discusses the evolution of global payments for fund administrators, the growing intersection with banking, and the unique features of the firm’s new banking and payments solutions to transform services for the industry.* **How has the evolution of the banking and payments solutions marketplace driven asset managers to look for new options?** There are a few factors. People are very aware of how they manage their cash. In recent years, as interest rates increased, asset managers and investors have become more focused on banking and payments solutions, including deciding how to get cash in the right place at the right time in the right currency, avoiding trapped cash, and maximising yields. The banking industry has struggled when serving this market — we hear complaints that it takes too long to open accounts, onboarding is convoluted, and they do not have easy access. Some of that is due to regulations with new account opening requirements, and some due to the inertia of banks not moving quickly enough to address a poor experience. Clients have grown quickly, and their processes have not scaled at the same rate. Decentralised workflows, manual processes and reconciliations, and lack of automation are issues all clients are facing. They are looking for a trusted and reliable banking partner to help them. More recently, fintechs stepped into that space. Clients opened accounts through partnerships and received technology solutions for their accounts. But fintechs cannot offer yield enhancement, and while they can move quickly and are not bound by banking regulations, they are not credit institutions and are limited in terms of adding value with balance sheet and being in the flow of funds. Now, asset managers are searching for providers that can offer a strong client experience to reduce operational risks and burden, while also enhancing working capital and delivering economic benefits that come from leveraging a large balance sheet and network. **What does that mean for the industry as we move into 2025?** There is a great deal of focus on how to more effectively manage cash, away from the solutions that have been adopted in the last few years. There are trillions of dollars in ‘dry powder’ waiting to be invested in private markets, and as global opportunities increase — especially in emerging markets — asset managers need the ability to process payments and deploy capital more efficiently. We see the activity continuing through 2025. It is absolutely critical that asset managers have cutting-edge infrastructure to support growth. Managers must be able to move money quickly for investment activity, such as establishing new structures for special purpose vehicles (SPVs). The demand is there, and banking solutions underpin all that work. **Why is this the right time for MUFG Investors Services to launch these solutions?** We see this as the next logical step in our suite of services, which extend well beyond traditional fund administration and asset servicing. MUFG Investor Services is a division of Mitsubishi UFJ Financial Group (MUFG), one of the largest banks in the world, and it has a very strong credit rating. We can leverage an extraordinary array of capabilities and services, an extensive banking network, and highly integrated products. We are using all those elements to create a marketplace for best-in-class solutions and to serve as an aggregator rather than a single provider platform. The distinct feature is that financial institutions can leverage our network for multiple solutions, regardless of where they have their accounts. Managers may overlay our banking and payment capabilities onto their existing infrastructure without changing their existing banks. Asset managers already trust us with the key elements of their businesses — back, middle, and front office functions — so they know we have great depth and strength in coordinating entire workflows and end-to-end requirements. Our extensive fund administration experience, trusted operational partnerships, ability to develop customised technology solutions, and strong balance sheet places our firm in an excellent position to seize the opportunity. **It sounds like you have found a ‘sweet spot’ and a way to fill a gap?** We are presenting this as a single, centralised solution to offer the best qualities of both worlds — we offer aggregated treasury solutions, similar to a fintech, and we provide banking and payments services that asset managers require from a bank. We can move quickly to develop client-centric solutions. Where it is optimal for us to be in the flow of funds, we will make our liquidity available. And we are willing to be a platform to act as a hub for other banks. End-to-end, we think about operational integration into a financial institution’s ecosystem. **What are the key features of the global platform?** MUFG Investor Services has been offering payments and banking services in various forms for years. What we have done now is allow all asset managers to tap our services even if they do not leverage our fund administrator services. One of the primary features is providing asset managers one central location to manage all payments- domestic, international or cross-currency. For example, that could mean using the service to move cash between prime brokerage, custody accounts or cash accounts, or support third-party payments whether they are expense-related or investment activity. The platform will route the payment to away banks, or we can bring funds in house and deliver the payments directly. **How are the banking and payments solutions structured?** It begins with account services. All accounts with our bank are fully enabled to receive the full complement of services covering payments and collections. Asset managers may open accounts in more than 20 currencies and these accounts provide instant access to cash while paying attractive yields. The variety of account services include call accounts, operational accounts, and controlled accounts, such as DACAs and Escrow accounts. In addition, we can make domestic and international payments in 120 currencies in 150 countries, and the service is integrated to treasury platforms end-to-end. Users have digital channels to instruct the payments, whether it is via file over host to host, on our web portal, API, SWIFT, or other corridors. **You mentioned payments earlier. What are the key elements of your payments service and are asset managers required to have an account with your bank to use them?** A unique feature of MUFG PayStream is that asset managers are not required to have their accounts with us to use the payment options. We have created a just-in-time funding model that can pull funds from banks, and deposit that money into multiple accounts based on rules and business needs. That is extremely powerful from a cross-currency and international delivery perspective. For example, an asset manager’s bank may not provide the most efficient channel to make payments in Brazil. The bank might need to engage a local Brazilian bank to handle the conversion, which could incur extra costs and require tying up additional capital. If the bank does complete the transaction, managers are bound to that pricing, which may not be transparent or optimal. We can make payments in Brazil by taking the money from the client’s bank in their base currency, converting it into Brazilian currency in real time, and sending it to the beneficiary. Our services include sourcing FX liquidity through multiple banks to find the best rate, allowing clients to pre-clear beneficiaries so transactions are less likely to be delayed, as well as implementing a call-back process for enhanced security. **How is the Open Treasury Hub distinct from payment services?** The Open Treasury Hub takes the concept of payment services even further — asset managers send all payments to one central hub, and we can route it accordingly by leveraging our infrastructure to directly communicate with away banks. This is purely a technology solution — a conduit — to manage payments and integrate with existing third-party treasury management systems. We are planning in the second quarter of 2025 to give clients the ability to view all account balances from the hub. By adding services including pre-validation, beneficiary management and workflow tools so clients can apply their business policies — including initiators, authorisers and trigger thresholds — it streamlines and provides a consistent and simple approach to manage all payment activity. **How have the new banking and payments solutions been received?** Feedback has been very positive because we are offering solutions to longstanding challenges for financial institutions. These solutions have also gone beyond addressing the challenges faced by the fund structures, and they are resonating with the management companies and general partners as the platform has been effective in supporting day-to-day operations and cash management for various use cases. We see this as a very natural progression for asset managers who can use our modular services to improve cash management without a large investment. We also believe it is an excellent way for managers to begin a relationship with our firm, and if they choose, open bank accounts, and begin using some or all the solutions we provide across the entire value chain. **Categories:** In The News **Tags:** Alternatives, Banking, banking services, MUFG Investor Services, Payments --- ### [Winning the Data Race](https://www.mufg-investorservices.com/winning-the-data-race/) **Published:** December 10, 2024 **Author:** Jenny Redlin **Content:** This article was originally posted in [The Drawdown](https://the-drawdown.com/article/winning-the-data-race). *Daniel Trentacosta, managing director and head of private markets and change at MUFG Investor Services, explains how a collaborative approach to harnessing new technology unlocks clients’ potential* **Why must firms adapt to new technology? What do they risk by moving too slowly?** *Daniel Trentacosta:* There is a race to manage data, and anything that makes data more accessible and useful will provide a competitive edge. Fund managers are dealing with many issues today: geopolitical unrest, new government leadership in the US, interest rate volatility, and we have regulatory environments that seemingly change by the second. There is a lot of pressure on managers that isn’t going away. So, we are intensely focused on technology and making processes more efficient. A great deal of that work centres on improving data as a service and providing easier, direct access to data. Fund managers who are slow to improve their systems risk missing out on opportunities that could enhance their bottom line, or they potentially could make an avoidable mistake if they store data in an unstructured way that is not easy to access and evaluate. At the same time, global regulators are requiring more disclosure and transparency, and they want a wide range of data in a variety of formats across jurisdictions. We monitor these changes very closely. It’s critical that we structure and store volumes of data in systems that help fund managers comply with the changing regulations and submit reports efficiently. **What does this mean in a practical sense for businesses?** *Trentacosta:* The more streamlined and organised your data is, the more efficient your processes are. For years, administrators or other service providers stored data on shared drives, manually pushing data to fund managers. Now, fund managers are rapidly moving to data exchanges, and the ‘data highway’ is constantly evolving and growing. > The more streamlined and organised your data is, the more efficient your processes are > Daniel Trentacosta, MUFG Investor Services **How can firms differentiate themselves with new technology, and how does this impact organisations and the people in your businesses?** *Trentacosta:* Firms will always focus on differentiation by delivering value to their investors, which comes in the form of returns. And to the extent that firms can use technology to introduce scale and efficiency, that flows directly to the bottom line. There is another factor to consider. Daniel McNamara, our chief strategy officer and chief financial officer, recently made this statement at a conference: “Historically, funds are human enterprises that grow organically and often reactively, with most things done in-house.” While it’s clear that innovation and cutting-edge technology are vital for any firm, people are still the greatest asset for asset managers or fund administrators. What is changing is how they want their colleagues to spend their time. So, they adapt to free up their teams. We help them find that balance. The more we can innovate, the more we can scale, the more we can implement technology and improve communications with their investors, then the more managers can free their teams to take on more value-adding or job-enriching tasks every day. Going forward, that’s how funds will remain competitive. **How is technology impacting the investor landscape?** *Trentacosta:* The democratisation of alternatives is underway. There are new investors – a large number from private wealth platforms – entering the market and many people are interested in exploring the asset class, in addition to the traditional institutional investors. These investors are bringing substantial amounts of fresh capital, but are also requiring more transparency and timely reporting, among other things. New technology enables that work and provides the necessary flexibility for conducting business. Investors want it to be as convenient and secure as possible, whether that is online or through an app. We continually work with managers to provide as many tools as possible to improve the investor experience. > The democratisation of alternatives is underway > Daniel Trentacosta, MUFG Investor Services **How can a full-service fund administrator facilitate the process for fund managers?** *Trentacosta:* We always begin by establishing trusted partnerships and by becoming an extension of a fund manager’s organisation. There are several ways of doing that – outsourcing, co-sourcing or a consultative approach where we augment their teams. We spend a lot of time brainstorming with our clients, asking: “How can we help? What is keeping you up at night?” Then, we find a solution together. Working with trusted partners on technology is a growing trend in the alternatives marketplace. Fund managers with limited resources frequently must consider how, or even if, they want to take on the costly challenge of investing in teams to upgrade their technology in house. What we’re seeing now is they’re bringing in partners that have either already done the work and have the insights for building systems, or have a deeper bench of resources to analyse, develop and implement innovative technology. Frequently, managers find that is a more cost-effective solution, and it allows them to redirect those funds toward driving growth and increasing value. **How do you help clients manage potential anxieties about introducing new tech?** *Trentacosta:* We never try to force the issue, and we understand it can be a dramatic shift, especially for teams that have used legacy tech for a long time. Again, it goes back to trust. We always stress this to our clients: “You don’t outsource the responsibility, you outsource the task.” We know they have a responsibility to their investors, and we explain that they are really not giving up control. Communication is critical. During the planning stages, we will outline how a project will deliver value to the fund manager, their teams and investors. We will explain that large-scale technology implementations will, to some extent, disrupt their daily functions. Then we work with them to ensure it does not distract them from running their funds. While you always consider ROI, sometimes the more important outcomes are those that enhance the client experience for a fund’s investors. There must be a cultural fit as well, with fund managers and their partners each conducting due diligence to ensure they have similar operating goals and objectives. **How has your approach evolved over the last decade or so? What do you see changing in the future?** *Trentacosta:* We have developed a comprehensive suite of services well beyond asset servicing and fund administration, including client banking, fund financing, and FX. We have more than $1trn in assets under administration, work with many of the world’s largest public and private fund managers, and have 17 global offices. To build on that growth, we must continually diversify and innovate our technology and product offerings. We remain focused on being a trusted partner and extension of our clients’ organisations to help them make the right choices. Our goal is to help them prepare for the new alternatives ecosystem and achieve even greater success in the future. **Categories:** In The News **Tags:** Data, MUFG Investor Services, New Technology, Private Markets, Regulation --- ### [The Next Chapter: Cash Management and Yield Top of Mind for Asset Managers in 2025](https://www.mufg-investorservices.com/the-next-chapter-cash-management-and-yield-top-of-mind-for-asset-managers-in-2025/) **Published:** January 14, 2025 **Author:** Jenny Redlin **Content:** *This article was originally posted in [Global Custodian](https://www.globalcustodian.com/thought-leadership/the-next-chapter-cash-management-and-yield-top-of-mind-for-asset-managers-in-2025/).* *Adil Rehman, global head of payments and liquidity at MUFG Investor Services, discusses evolving asset manager priorities, cash management, yield maximisation, and upcoming innovations in banking and payment solutions for 2025.* **How are asset managers’ priorities evolving in 2025, particularly around cash management and yield maximisation?** Asset managers are under greater scrutiny to optimise costs in their operations. There’s a strong push to turn fixed costs into variable ones by automating and streamlining processes. Outsourcing certain functions has become an appealing approach. At MUFG Investor Services, we provide a broad spectrum of services – from basic transactional offerings like opening bank accounts and making payments to more advanced solutions that support approval workflows and integrate with treasury systems and accounting platforms. For example, we can extract and process invoice data directly from source systems. It’s really about how much of the treasury function asset managers want to outsource to focus on their core value – generating returns. The ability to shift from simple transactional services to comprehensive treasury solutions is an opportunity for the industry. Beyond cost savings, yield enhancement is a critical focus. With rising interest rates, asset managers are paying more attention to maximising the yield on their cash. Placing working capital in the right places at the right times is essential. This focus on cash efficiency serves dual purposes: Reducing costs and increasing revenue through better yield management. Risk reduction is another priority. The US regional banking crisis highlighted the dangers of concentration risk, prompting institutions to reconsider where they hold their money. Asset managers are exploring diversified options, and sweeping cash into dedicated bank accounts with large credit institutions to mitigate risk. Historically, operational ease often dictated cash placement, with many asset managers choosing single providers or fintechs for their simplicity. However, this has sometimes led to heightened risks. Now, there’s growing emphasis on removing concentration risk while still achieving operational efficiency. We differentiate ourselves by offering integrated banking services that reduce operational burdens, enhance yield through access to a robust balance sheet and strong credit rating, and provide tools to better manage concentration risk. It’s about giving asset managers the flexibility and tools to optimise their treasury and cash management strategies. **Why is MUFG Investor Services expanding its banking and payment services?** The decision to expand Banking and Payment services within MUFG Investor Services stems from the unique strengths of an asset servicing business, which are highly synergistic with the requirements for delivering comprehensive banking and treasury solutions. Asset servicing firms, like MUFG Investor Services, excel in operational excellence. For decades, we’ve been trusted to handle core elements of clients’ operations with precision and reliability. This deep integration with clients allows us to fully understand their challenges, not just from a financial perspective but from an end-to-end operational standpoint. On top of this, MUFG Investor Services is a division of Mitsubishi UFJ Financial Group, Inc. (MUFG), one of the largest banks in the world, which brings significant advantages. We have the regulatory licenses, balance sheet strength, and credit standing to offer robust banking services. This combination enables us to blend operational understanding with the ability to provide tailored banking solutions that address clients’ complex needs. Another key differentiator is our technology capabilities. We’ve invested heavily in cutting-edge cloud technologies and dedicated teams, enabling us to collaborate with our clients and build bespoke solutions. This commitment to co-developing technology ensures that the services we provide are not only innovative but also closely aligned with our clients’ requirements. What sets us apart from traditional banks is our ability to operate beyond the limitations of a single-dealer model. Traditional banks tend to focus solely on their own accounts and infrastructure. By contrast, asset managers typically deal with multiple banks, custodians, and prime brokers, which creates a need for integrated solutions that manage these diverse relationships efficiently. MUFG Investor Services is uniquely positioned to act as an aggregator, helping clients to manage funds and workflows across various providers. Unlike treasury or accounting platforms that lack banking capabilities, we can embed ourselves directly into the flow of funds. This combination of operational expertise, banking capabilities, and technology innovation positions us to meet asset managers’ evolving needs more effectively than traditional banks or standalone platforms. **How does the MUFG Investor Services’ Open Treasury Hub streamline payment management for asset managers?** The Open Treasury Hub tackles the primary challenge asset managers face: Fragmented solutions that result in inconsistent experiences across payment workflows, accounts, and treasury activities. By centralising these processes, we provide a unified platform that delivers a seamless and consistent experience. The hub allows clients to execute payments across multiple banks and optimise those payments through various channels. For instance, clients can use their existing bank for transactions or access alternative rails. These rails can transfer funds from one bank, convert them into the required currency, and ensure efficient delivery. We describe it as an open architecture or marketplace because it doesn’t matter where the funds are held. We can open bank accounts for clients quickly in more than 20 currencies—and make payments in 120 currencies—and the hub also supports external banking relationships. For example, if a client needs a specific bank account in a unique jurisdiction for a particular market need, we can integrate with partner banks to provide the necessary services. This flexibility and connectivity make the Open Treasury Hub an effective aggregator for clients. One area where this is especially impactful is international payments and sourcing liquidity. Traditionally, clients had two options: Rely solely on their bank, often at non-competitive rates, or establish multiple relationships and trading lines, which can be complex and burdensome. Our hub eliminates this friction. When a client needs to make a foreign currency payment say in Euros, we use a panel of banks, including MUFG and other liquidity providers, to source the best FX rate. By leveraging our trading lines and relationships, we ensure competitive pricing and meet best execution standards. This centralisation offers clients unparalleled choice and optimisation opportunities. Whether it’s accessing liquidity, achieving better FX rates, or using local payment rails, the Open Treasury Hub consolidates and simplifies these processes. Through a single relationship with us, clients gain access to a broad spectrum of banking solutions, fundamentally transforming how they manage payments and treasury activities. **What new services will MUFG Investor Services launch in 2025? And what other innovations are planned for MUFG Investor Services’ banking and payments business?** We’ve been investing heavily in the banking and payment space, focusing on the right expertise and technology to revamp our payment solutions. We’ve completely overhauled the infrastructure, particularly to streamline the payment process. This includes improving how we ingest payment instructions through different channels, like web services host-to-host, and Swift. We’ve also enhanced the client interface. Many clients told us they wanted a simpler, more intuitive way to manage payments and view their positions. To address this, we’ve launched a new banking portal that centralises payments, allowing clients to manage all their payments from one place. This new platform isn’t limited to MUFG Investor Services’ payments alone; clients can use it for any type of payment. We’ve already released several features in the second half of 2024 with more to come, especially around automation, beneficiary management, and payment lifecycle management. In the first quarter, we plan to roll out additional beneficiary management automation, as well as enhance security and efficiency. We’ve also made significant strides in fraud controls and security, integrating advanced features to protect our clients. For instance, we now offer callback services, which provide an additional layer of control when introducing new beneficiaries for payment. This ensures that payments are not intercepted and adds another level of security for clients. Additionally, we’ve improved validation layers within our payment systems to identify errors early. One common issue clients face is submitting payments that later fail due to missing or incorrect information. With our real-time validation, we can notify clients immediately if something is wrong, helping avoid delays and improving the overall payment experience. We’re also working on expanding the range of payment channels available. In addition to high-value payments via Swift, we’re enhancing our networks to include alternative low value rails across borders. This is scheduled to be rolled out in the first half of 2025 as part of our intelligent payments’ engine. This service will allow us to automatically choose the most suitable payment route for clients, based on criteria including speed, cost, or payment finality. Looking ahead, we’re also excited about an upcoming innovation for account management. Starting in 2025, we’ll introduce the ability to open a single bank account that can have multiple addresses across different jurisdictions. This means that investment managers with global investors will no longer need to open separate accounts for each country. Instead, they can provide investors with local account details, like an IBAN for Singapore, a UK sort code and account number, or a US ACH routing number, all through one account. This will simplify global banking operations and reduce the complexity and cost of managing multiple accounts, which has traditionally been a challenge for financial institutions. This is something we’ve seen in the consumer space with digital banking, and we’re now bringing it to the financial institutions sector. **Categories:** In The News **Tags:** asset management, asset manager, banking and payments --- ### [Inside MUFG Investor Services' Rise as a Global Asset Servicing Leader](https://www.mufg-investorservices.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) **Published:** February 20, 2025 **Author:** Jenny Redlin **Content:** This article was originally posted in [Funds Europe](https://funds-europe.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) A conversation with John Sergides, Chief Executive Officer. #### **From an Underdog to an Industry Force** A decade ago, few even knew that MUFG was in the asset servicing space. Today, MUFG Investor Services, a division of Mitsubishi UFJ Financial Group (MUFG)—one of the world’s largest financial institutions with approximately $3 trillion in assets—has become a powerhouse in the industry. Trusted by many of the world’s largest public and private funds, the firm has a sharp focus on the alternatives space, uniquely positioning it to develop and deliver highly specialized solutions tailored to the complexities of these asset classes. Once an underdog in an industry dominated by long-established players, it has undergone a remarkable journey, earning its place as a respected leader in global asset servicing. Its reputation is built on a relentless commitment to client service, customized solutions, and a steadfast dedication to long-term partnerships. At the helm of this evolution is John Sergides, Chief Executive Officer, whose vision, and strategic leadership have propelled the firm from break-even to a billion-dollar business with a global presence. #### **Scaling New Heights** Momentum at MUFG Investor Services has accelerated dramatically in recent years. When Sergides took over as CEO in 2018, the firm was at an inflection point. Fast forward to today, and it has become a billion-dollar enterprise. In early 2024, the company surpassed $1 trillion in assets under administration, a milestone achieved through steady organic growth and deep client relationships rather than acquisitions. The firm also oversees $565 billion in assets under custody, making it a particularly strong one-source provider, especially in Europe, where integrated asset servicing and custody solutions are increasingly in demand. #### **A Different Growth Strategy** In an industry where mergers and acquisitions have become the norm, MUFG Investor Services has taken a different path. “There’s been a wave of M&A activity in our industry as firms race to scale,” Sergides says. “But we’ve grown by focusing on the fundamentals—investing in technology, expanding our services, and building partnerships that last.” Many in the industry say MUFG Investor Services’ success is driven by its ability to anticipate client needs before they arise. After acquiring Butterfield Fulcrum Group 12 years ago, the firm didn’t just integrate the business—it rebuilt it from the ground up, expanding its offerings to support clients across the entire investment lifecycle. Today, its comprehensive service suite spans more than 20 offerings, including fund financing, FX overlay, and payments processing. The firm has achieved nearly 100 percent client retention, a testament to the strength of its client partnerships. Feedback from clients frequently highlights the exceptional level of service and the firm’s ability to help them navigate complex regulatory landscapes and evolving operational needs. #### **If You Need It, They’ll Build It** For MUFG Investor Services, client needs dictate innovation. If an asset manager requires a specialized solution that doesn’t yet exist, the firm is willing to build it. A recent example is the custom KYC solution developed for a large asset manager, designed to streamline, and centralize AML/KYC reporting. By enhancing operational efficiency, this solution reduced the compliance burden on both the asset manager and its investors. “Our clients don’t just need a service provider—they need a partner who is willing to innovate with them,” says Sergides. “When a client has a challenge, we don’t just find a workaround—we build the solution.” #### **What’s Next: Expanding into Corporate Services and Payments** Looking ahead, corporate services and institutional payments are two areas of expansion for MUFG Investor Services. The company sees corporate services as a natural extension of its asset servicing expertise. “Many of our clients are looking for more comprehensive solutions—whether it’s entity management, regulatory filings, or governance support,” Sergides says. At the same time, MUFG Investor Services is investing heavily in institutional payments, a space that remains fragmented and operationally inefficient compared to the rapid advancements in consumer payments. By leveraging its capabilities in asset servicing, treasury solutions, and FX, the firm is building a more integrated, automated payments infrastructure tailored to the needs of financial institutions. “The way institutions move money hasn’t evolved at the same pace as consumer payments,” Sergides explains. “We see a clear opportunity to bring greater efficiency, security, and automation to the space.” #### **Guiding Clients Through a Shifting Investment Landscape** As both public and private markets continue to expand, investor complexities are increasing at an unprecedented rate. Asset managers are not only navigating rapid regulatory changes and evolving reporting requirements but also exploring new fund structures and revenue sources to stay competitive. One trend on the rise is the growth of evergreen funds, which provide continuous capital inflows and offer investors greater flexibility. MUFG Investor Services is equipped to support these evolving structures, ensuring clients have the operational infrastructure and expertise to adapt seamlessly. “As asset managers seek new ways to attract and deploy capital, we evolve alongside them,” Sergides says. “Whether it’s evergreen funds, hybrid models, or other emerging structures, we make sure our clients have the right support to execute their strategies.” “They need more than just a vendor—they need a partner who can seamlessly support them across all asset classes and fund structures,” Sergides adds. MUFG Investor Services isn’t just keeping pace; it’s staying ahead of the curve, ensuring its clients have the infrastructure and expertise to grow in both sectors. “Institutional investors are deploying more capital into public and private markets than ever before, and with that comes increased demands for transparency, efficiency, and operational excellence,” Sergides says. “We stand alongside our clients—not just as a service provider, but as a trusted partner, delivering the infrastructure, technology, and expertise they need to succeed.” #### **A Truly Global Partner** With a presence in 17 locations across the globe, MUFG Investor Services is uniquely positioned to support asset managers wherever their investment strategies take them. As firms expand into new jurisdictions, regulatory complexities can become a major hurdle. But with teams in key financial hubs across North America, Europe, and Asia, MUFG Investor Services provides seamless operational support, enabling clients to scale efficiently in new markets. The firm is also preparing for expansion into the Middle East, where it plans to establish a presence to better serve the region’s growing investment landscape. “We don’t just provide asset servicing—we provide a gateway for our clients to expand into new geographies with confidence,” Sergides says. “Wherever they want to go, we can support them.” #### **Built for the Long Run** While competitors navigate ownership changes and private equity acquisitions, MUFG Investor Services stands apart for its unwavering stability. Of the top 20 asset servicing firms, many are owned by private equity firms, with optimization and exit strategies driving decision-making. MUFG operates on a different timeline. “MUFG has been around for almost 400 years. We’re in this business for the long run,” Sergides says. That long-term commitment is reflected in the firm’s thoughtful geographic expansion. Cyprus, now home to more than 300 employees, was chosen over Poland and Hungary due to its strong education system, English-speaking workforce, and common law framework. Malaysia, where the firm opened a new office in late 2023, has grown to a team of more than 80 employees in Kuala Lumpur. An office in Sydney was recently established, and plans are underway for expansion into Abu Dhabi, a move designed to strengthen the firm’s footprint in a region where sovereign wealth funds play a crucial role. #### **People-First Culture** Expansion, however, is not just about scale—it’s about building an environment where employees thrive. Employee turnover at MUFG Investor Services is just under 10 percent, significantly below the industry average. Sergides is adamant that the firm does not offshore operations to cut costs but to ensure sustainability and resilience. “We invest in our people because they drive our success,” he says. “We believe we are better together, and that means fostering a culture where collaboration and long-term relationships—both with our clients and our employees—are at the core of everything we do.” While part of one of the world’s largest financial institutions, MUFG Investor Services operates with the agility and drive of a start-up. The firm is known for attracting the best and brightest minds in the industry—professionals who are nimble, dedicated, and deeply invested in delivering for clients. But equally important is the firm’s commitment to growing talent from within. Rather than relying on external hires to fill senior positions, MUFG Investor Services prioritizes developing internal talent, ensuring cultural continuity and institutional knowledge remain intact. “We have incredibly smart, hardworking people who know our clients inside and out,” Sergides says. “Advancing them into leadership roles makes us stronger as a firm.” #### **Leading with Heart and Precision** Under his leadership, MUFG Investor Services has not only transformed but thrived, proving that measured risk, strategic foresight, and unwavering commitment are the keys to long-term success. But for Sergides, success isn’t just measured in numbers—it’s also about building a culture where employees feel valued, empowered, and invested in the firm’s future. “You can have the best strategy in the world, but without the right people and the right culture, it falls apart,” he says. By fostering an environment of collaboration, innovation, and long-term thinking, MUFG Investor Services has positioned itself not just as a leader in asset servicing, but as a company where both clients and employees can grow and succeed together. **Categories:** In The News **Tags:** alternative investments, asset servicing, corporate services, evergreen funds, fund administration, global custody services, institutional payments, John Sergides, MUFG Investor Services, Private Markets, Public markets --- ### [Streamlining the Challenges and Complexity of Fee Calculations](https://www.mufg-investorservices.com/streamlining-the-challenges-and-complexity-of-fee-calculations/) **Published:** March 12, 2025 **Author:** Jenny Redlin **Content:** This article was original featured in [Private Equity Wire.](https://www.privateequitywire.co.uk/streamlining-the-challenges-and-complexity-of-fee-calculations/) *Daniel Trentacosta, Global Head of Private Markets & Change for MUFG Investor Services, outlines the challenges that asset managers face in calculating fees, as well as the importance of automation, and the work behind the development of MUFG Investor Services’ fee calculation tool.* ***Q: Why is calculating fees so difficult?*** **Daniel Trentacosta (DT):** For decades, private market asset managers have relied on back-office teams, manual processes, inconsistent data, and much-dreaded Excel spreadsheets to determine fees. In fact, if you ask 100 asset managers to list their most labor-intensive challenges, it’s a safe bet that most will place “calculating fees” in their Top 5. Fee calculations can be very complex, data needs to be accurate and clean, and managers have to get it right, every time. Without strong calculation tools, they spend a lot of time and resources inputting information and correcting errors manually. Now, it’s very difficult to function using manual processes and spreadsheets. The alternatives industry is evolving so quickly that firms need to automate or they’re jeopardizing their futures. ***Q: What is changing within the industry and why is automation so important now, as opposed to a few years ago?*** **DT:** The markets are growing at an unprecedented pace. Over the years, manual processes may have been reasonably effective when funds were capitalized by a handful of institutional investors. But the wave of capital from new retail investors, “dry powder” from asset managers, as well as traditional institutional investors, means funds may have a high volume of calculations. And asset managers are continually developing new fund structures to access that capital. All of which means they need highly automated tools and solutions to manage the capital, funds, and investors, and to simplify and streamline the fee calculation process. ***Q: What are some of those new products that you’re seeing?*** **DT:** New semi-liquid, “evergreen” products—blending elements of private and public markets are increasingly being introduced. We’re also seeing many complex fund agreements requiring numerous calculations within a fund. Managers need to ensure they are accurately recording data for fee calculations, and are applying it correctly, to ensure they have the necessary components required for specific calculations. ***Q: How are outsourcing firms working with asset managers to address the fee calculation issues, and how much progress is being made?*** **DT:** Everyone recognizes the issue, but there are few effective solutions. We’re seeing some in-house attempts, which can be time-consuming and costly for managers. Outsourcing firms are exploring solutions as well, but very often those tools are too rigid or even include an Excel component. Tech vendors also have developed tools, but these can also be rigid out of the box, or they need to be configured with a full IT lifecycle—starting with requirements and development and running through user acceptance testing and production. All that work can be costly and slow to implement. ***Q: What’s unique about MUFG Investor Services solution?*** **DT:** We’ve spent the last seven years building our platform, leveraging a healthy blend of proprietary and partner technology, which gives us a significant advantage. When we walk into a meeting with clients, we’re bringing a solution that is fully automated, scalable and ready to use. The tool is adaptable to a client’s needs and requirements. We see this as a huge differentiator for asset managers—they need a flexible, streamlined solution that standardizes information and can manage a broad spectrum of fund documents. Onboarding can be done quickly, and once it’s live, it’s straight-through processing with full transparency regarding the calculations. ***Q: What are some of the specific advantages?*** **DT:** The tool can configure matching terms found in fund documentation—from basic to complex—and manages specific fund terms, parameters, side letter considerations, and other factors to effectively calculate management fees, carried interest, and hypothetical and realized calculations. The solution handles traditional European-style calculations, along with deal-based and hybrid methodologies, and matches performance fee calculations, including multiple structures, opt in/opt out, carve outs, and mapping rules. We’ve built an extensive “library” of client fee models—we now have more then 350—which enables the system to process a range of calculations, including waterfall, High Water Mark and hurdle calculations, Internal Rate of Return and time-weighted calculations, and levered or unlevered calculations. The calculation basis includes actively invested capital, commitments, capital called, NAV, GAV, as well as any combination of data that can be mapped and grouped together from the firm’s core accounting and investor platforms. ***Q: You mentioned Excel earlier. Does your solution rely on Excel for handling data?*** **DT:** No. The tool eliminates the need for Excel. We use application programming interfaces to standardize data and move it to and from core platforms. Transaction data flows into the model, data is processed, and ledger entries and allocations flow back to core platforms, placing greater controls and audit procedures around the calculation process. The system provides strong reporting outputs that enable fund managers to review data, models and outputs to ensure transparency. ***Q: What happens when an asset manager needs a unique model for a new fund structure?* DT:** If our existing models or templates do not cover a specific use case, we have a dedicated team that will refine the model and implement additional features to align the calculations with the governing fund documentation. In fact, our fee calculation team is one of the critical pieces of this solution. They’ve built this platform, they know all its capabilities, and how it interacts with other systems. And they have extensive experience working with Operations and Technology teams to implement and support the system. Fund managers who attempt to build a similar system in-house would need to build all those component pieces, as opposed to partnering with someone like MUFG Investor Services. ***Q: What are the next steps for implementing the tool with clients?* DT:** As part of our global client-service model, we’re actively working to deliver this to clients in market centers around the world. We serve clients when and where they do business, which is key to our “follow-the-sun” strategy. We see this as something that fills a void in the marketplace. Clients love this type of flexibility, and in many ways, it’s the ultimate solution. **Categories:** In The News **Tags:** fee calculation, fee calculation automation, fee complexity solutions, financial services efficiency, streamlining financial operations --- ### [Pivoting to a New Paradigm](https://www.mufg-investorservices.com/pivoting-to-a-new-paradigm/) **Published:** April 4, 2025 **Author:** Jenny Redlin **Content:** This article was originally featured in [Private Funds CFO](https://www.privatefundscfo.com/mufg-investor-services-on-pivoting-to-a-new-paradigm/). *Dan McNamara, chief strategy officer and chief financial officer at MUFG Investor Services, describes the evolving role of CFOs and what it means for outsourcing in the private markets.* As new investors, fresh capital and technology innovation reshape the private markets, chief financial officers are seeing their remit grow as firms prepare for a new paradigm. Dan McNamara, chief strategy officer and chief financial officer at MUFG Investor Services, explained how asset managers are preparing for a new future, the role of trusted partners and outsourcing and the growing importance of automation and data management. **How is the range of CFO responsibilities expanding?** **Dan McNamara (DM):** Since the global financial crisis, effective CFOs have been serving as strong strategic partners. CFOs touch every aspect of an organization, with responsibilities ranging from financial planning and analysis and resource allocation to product profitability, data analytics, staffing, travel and entertainment expenses, and macro drivers for forecasting models. This is in addition to core financial controller functions, such as statutory accounts, regulatory reporting and cost management, which are demanding but incredibly valuable for a business. Technology will play a big role in what comes next. CFOs have always used financial systems and leveraged each new wave of technology. However, the volume of data that businesses and financial teams need to manage is increasing exponentially, so managing data is becoming a significant part of the CFO role. CFOs must have a clear view about data strategy, and that includes gathering, cleansing and ensuring the accuracy of data. Financial and non-financial data must be accessible to internal teams and clients for a range of functions, including increased regulatory reporting, investment analytics, measurement and management of key performance indicators, and investor reports. **How do you help fund managers prepare for the future? DM:** Asset managers are faced with a confluence of factors, including macroeconomics, rapid growth, increased volatility, shifts in investor interests regarding asset types, increased investor demands, increased and sustained competition and growing regulatory demands. But many managers have outdated operating models, or perhaps more accurately, operating models that have grown organically and must be reengineered to properly manage all these competing factors. Asset managers, hedge funds and other alternatives businesses are human enterprises that tend to grow organically and often reactively. After enough time, that work can result in many disparate platforms and systems that may not interact effectively with each other. As the industry grows and demands change, and as asset managers grow, the systems and processes that once worked well become outdated and need to be reengineered holistically. Our view is that asset managers should use their limited time and resources to focus on value-added tasks that help grow their businesses. We work closely with asset managers to identify critical core functions, such as NAV production, middle-office functions, treasury support, banking activities like payments, and a range of processes that can be outsourced to improve efficiency and reduce costs. These tend to be processes that are vitally important and must be without error but are not value-additive for the asset manager. The goal of every firm we work with is to generate alpha for investors and to attract investor inflow. Anything that sits outside those two categories should be part of discussions about outsourcing. **A significant development in private markets is increased presence of retail investors and the “democratization” of the asset class. What does that mean for back office and fund administration teams?** **DM:** Private market performance is the main driver of increased demand. For retail investors, the listed liquid markets are increasingly indexed and correlated, so they can access beta fairly easily. What they can’t access as easily is alpha. A lot of alpha, and uncorrelated returns, have recently been realized in the private markets. Retail investors therefore are looking to follow these historic returns into private markets. For asset managers, that interest provides opportunities – a significant influx of new capital – but also creates challenges. The volume of new investors and capital can overwhelm managers’ existing systems. There are investor protection concerns regarding suitability, as well as regulatory and compliance considerations about providing access to retail investors. Retail investors also have different expectations, including higher levels of liquidity and faster, higher quality reporting. Finally, with regards to retail, there are considerations around product distribution and ease of execution to ensure investors’ ability to access, subscribe and redeem into and out of funds. Managers may need connectivity with private banks, for example, or other ways to reach those clients, and the technology or “pipes” to enable those processes to take place. We provide the “pipes.” **Are managers changing their approach to seeking third-party support?** **DM:** Absolutely. Firms are looking much more holistically at their approach to outsourcing. Traditionally, asset managers have identified specific back-office or middle-office functions they wished to outsource, opened a request for proposals process for services – such as accounting, fund administration or custodian services – and selected an outsourcing firm. Increasingly, fund managers are open to outsourcing a much wider range of functions, such as complex fee calculations, FX processing, banking and payments, anti-money laundering/know your customer tools for investor onboarding, as well as treasury and liquidity-related functions, and management of correspondent banks. We are also seeing requests for front-office support, including outsourced execution, profit and loss attribution, measurement and benchmarking. Managers do not want someone to come to them and just sell a service. They want a trusted partner who understands their unique needs, will provide multiple solutions and will be there for the long term. **How are firms adopting co-sourcing? DM:** Co-sourcing is part of a broader trend, especially for managers that have an influx of new investors or capital, or are launching new products, including “evergreen” or semi-liquid funds. Instead of managers coming to us with specific requests and a set idea around an operating model, they’re saying, “We have a problem, how can we fix it?” They might need more staff but do not want to hire. Co-sourcing can be our firm providing operational staff in a client’s environment with their technology, or offering technology and services or just technology alone. Those initial meetings often lead to discussions about how data is being managed, financing, or how they ensure that excess capital is being deployed optimally. It becomes much more of an ongoing dialogue, which clients appreciate. **Managers are grappling with LP requests for greater transparency. How are strategies around data management evolving? DM:** Data management is a real challenge for asset managers as LP demands evolve as well. Many managers use disparate systems with a variety of data points that do not interact automatically with internal or external platforms. It’s an issue of volume and having many types of data, but we have an answer: be disciplined about inputting data into a system and consolidate data into one core data repository. Our data solutions enable managers to streamline systems, ensure data is harmonized and stored securely in a single data layer or data lake and interact with external systems. We accept data from managers and replace manual steps with automated processes and controls around data input. After data is aggregated and centralized, managers have access to apply analytics for investment strategies, and to create investor and regulatory reporting. **From a technology perspective, how important is automation for CFOs, and how do you, as a fund administrator, use it? DM:** Automation is key. As the alternatives markets grow and evolve, anyone doing business in this space – asset managers, trusted partners, etc – need to automate as many manual tasks as possible. For example, by automating preparing and cleansing data, the teams that used to handle that work can focus on value-added tasks, such as analyzing data, drawing conclusions, and using it to make better investment decisions. Automating the processes that bring data into the system – either by an application programming interface or a portal of some type – help to make sure it’s clean, standardized and accessible. We embed our “hyper automation” team with operational teams deep within the organization to drive automation “at a cellular level.” It builds from that initial point to automate and create the most efficient deployment of resources. That way, it’s organic and grows from the organization. **As consolidation continues in the fund administration space, what impact is that having on competition for talent with private market expertise? DM:** The competition for top talent is fierce, and it’s an ongoing battle. With the outsized growth of the private markets, there’s been a corresponding challenge in hiring people with experience in the asset class. About three years ago, we took a step back and saw that we had colleagues who had peripheral experience in public markets, finance, or fund administration – and transferable skills. We developed in-house academies to help train people in private markets – for example, transitioning a public markets accountant to a private markets accountant. It’s been a huge differentiator for our firm. Our colleagues are highly motivated to participate; they see it as an investment in their careers and future. Our firm spends a great deal of time focused on training and development, and we believe that’s one of the reasons our employee attrition rate is significantly lower than our peers in the industry. Our employees are deeply engaged, which is important for our clients because they want proper long-term relationships. No client wants to see a “revolving door,” where they are dealing with different team members every six or nine months. In fact, many of our asset manager clients have sent their own teams to our academies for training. **Categories:** In The News **Tags:** CFO responsibilites, co-sourcing, data management strategy, fund administration, fund automation, MUFG Investor Services, Private funds CFo, private market talent, Private Markets, private markets outsourcing --- ### [Growth in Private Credit Drives Increased Outsourcing](https://www.mufg-investorservices.com/growth-in-private-credit-drives-increased-outsourcing/) **Published:** April 10, 2025 **Author:** Jenny Redlin **Content:** This article was originally featured in [Private Equity Wire](https://www.privateequitywire.co.uk/growth-in-private-credit-drives-increased-outsourcing/). From asset servicing, administration, banking to financing, foreign exchange, and regulatory services, MUFG Investor Services offers a suite of integrated solutions to help streamline operations, mitigate risks and enhance efficiencies. And keeping clients at the centre of everything the firm does is key, according to Daniel Trentacosta, Global Head of Private Markets & Change. **In no more than 50 words, please describe your firm’s service offering and what makes it special.** **Daniel Trentacosta (DT):** MUFG Investor Services is a global leader in asset servicing and a trusted partner in operational transformation, delivering comprehensive solutions across the alternative investment lifecycle. With more than $1 trillion in assets under administration, our suite of services includes fund administration, banking, payments, fund financing, and foreign exchange overlay. **What are the three key selling points of your business and service range?** **DT:** Our highly collaborative, client-centric approach enables us to develop tailored solutions by thoroughly understanding our clients’ businesses. We build long-term partnerships to collaborate on operational transformation and develop practical, future-ready solutions. Our deep expertise in private markets and superior platforms ensure seamless execution across a range of complex fund structures. **What economic forces – in Europe and/or globally – do you anticipate having the biggest impact on your business over the next 12 months?** **DT:** The increased presence of retail investors, deployment of dry powder by asset managers, evolving regulatory frameworks, as well as macroeconomic challenges and geopolitical uncertainties are reshaping the alternatives industry. These forces are fueling growth, specifically in private credit, driving demand for increased outsourcing to provide specialized fund administration, loan servicing, and tailored financing solutions. **How are you preparing for the above?** **DT:** We are working closely with asset managers to reengineer operating models, implement new technology to boost efficiency, and ensure regulatory compliance. We are expanding our private credit offerings to help asset managers improve loan administration, closing, and servicing, and our expert teams are providing solutions to help clients optimize operations and drive new growth. **What are the key developments to watch in the private markets space, and how is your service offering helping firms navigate them?** **DT:** As retail investors and fresh capital increasingly move into the private markets, asset managers are reassessing their operating models, and one major trend is the increase in outsourcing front-, middle-, and back-office functions. As a result, our teams are working more closely with clients to become true extensions of their organizations at every level. This, in turns, enables asset managers to focus their teams and limited resources on increasing revenue. To attract those new investors, asset managers are introducing products, such as evergreens and semiliquid structures, blending commitments of traditional closed-end funds with partial liquidity. Our fee calculation tool, with more than 350 client fee models, is transforming back-office accounting. The tool can match to the terms found in fund documentation—from basic to complex—and manages specific fund terms, parameters, side letter considerations, and other factors to effectively calculate management fees and carried interest including hypothetical and realized calculations. Efficiently managing technology is key to all of our work with asset managers—more investors and capital means more data. We’re providing data management solutions and platforms to ensure “golden sources” of data that can be used for investment strategies and to simplify multi-jurisdiction reporting. **Categories:** In The News **Tags:** Alternatives, asset management, financial operations, Financial Services, fund administration, fund services, lending services, middle office, MUFG Investor Services, outsourcing, Private Credit, Private Debt, Private Markets --- ### [The Rise of Direct Lending](https://www.mufg-investorservices.com/the-rise-of-direct-lending/) **Published:** April 16, 2025 **Author:** Jenny Redlin **Content:** This article was originally featured in [Asset Servicing Times. ](https://www.assetservicingtimes.com/specialistfeatures/specialistfeature.php?specialist_id=614) *Following their recent white paper, MUFG Investor Services’ Treabhor Mac Eochaidh and Des Fullam speak to Justin Lawson about the meteoric rise of direct lending* The landscape of global finance has undergone a remarkable transformation in recent years. As traditional banks retreated from certain lending markets following the Global Financial Crisis, direct lending emerged as a powerful force, reshaping how businesses access capital and finance multi-billion-dollar transactions, as well as how investors seek returns. To gain deeper insights into this evolving sector, Asset Servicing Times sat down with two industry experts who recently collaborated on a white paper, ‘A Market Matures: Navigating the Rise of Direct Lending’. **The explosive growth of private credit** **Your white paper highlights remarkable growth in the private credit market. Can you put this growth into perspective?** **Treabhor Mac Eochaidh:** The numbers are truly staggering. Depending on methodology, current estimates of private credit assets under management (AUM) vary but it is clear that the numbers continue to increase. For example, private credit assets under management topped US$3 trillion globally in 2024, according to research from the Alternative Credit Council. To put that in context, industry stakeholders observed that private credit AUM were roughly 10 times larger at the end of 2023 than it was in 2009. Even more impressively, private debt assets doubled from US$818 billion in 2019 to US$1.6 trillion by September 2023. **Des Fullam:** What is particularly interesting is where this growth is projected to go. Preqin forecasts that total private debt AUM will grow at a compound annual growth rate of 9.88 per cent from the end of 2023 to 2029, reaching US$2.64 trillion. Within that, direct lending specifically is showing the strongest growth trajectory, with projections suggesting it will reach US$1.33 trillion by 2029. **What is driving this explosive growth?** **Fullam:** Several factors are at play. After the Global Financial Crisis, new regulations forced banks to hold more capital and reduce their risk exposure. This created a void in lending markets that direct lenders stepped in to fill. Initially, direct lenders focused on middle-market companies that were too small for public markets or had specialised needs. **Mac Eochaidh:** Then, as interest rates rose and equity markets stalled, investors increasingly turned to direct lending as a way to increase returns. The floating-rate nature of most direct lending provides protection against inflation, typically offering returns ranging from 5 to 9 per cent. Additionally, the resilient structure of closed-ended funds proved attractive during periods of economic uncertainty. **Transforming transaction dynamics** **Your report highlights some massive direct lending deals. How is this changing the financial landscape?** **Mac Eochaidh:** One of the most attractive features about tapping the direct lending space, particularly for large transactions, is that speed of execution is typically much faster than in public markets. Companies raising capital through public markets must disclose extensive financial information to numerous counterparties and conduct road shows with lenders. In contrast, direct lending transactions can be completed much more rapidly, often with fewer counterparties involved. **Fullam:** We are seeing this play out in transformative deals across industries. For instance, in the past year, transactions by Apollo Global Management, BlackRock, Ares Management, Blackstone, and others are examples of how direct lending funds are providing financing that would have traditionally been managed by public financing and syndications. We see these deals as part of a ‘virtuous circle’ — investors pour capital into direct lending funds, which grow significantly, and then those asset managers become lenders of choice to finance transactions throughout many industries. **How are smaller players competing in this space?** **Fullam**: While large firms dominate fundraising, smaller and mid-sized firms are competing effectively by specialising in specific, niche industries like technology, healthcare, and infrastructure. They are leveraging their agility and deep industry knowledge to target up-and-coming firms in places like Silicon Valley and other technology corridors. **Mac Eochaidh:** These smaller funds often have a distinct advantage in terms of speed. With less internal bureaucracy, they can move quickly to provide capital to innovative companies. This is particularly valuable in fast-moving sectors where timing can be everything. **The retail investor influx** **Your report mentions retail investors are increasingly entering the private credit market. What challenges does this present?** **Mac Eochaidh:** Traditionally, private credit funds raised money from a handful of sophisticated institutional investors subscribing with tens or hundreds of millions of dollars. The emergence of retail investors means fund managers may end up working with hundreds or thousands of new investors with varying amounts of capital, making it more challenging to manage capital calls and drawdowns. And it is critical to ensure retail investors fully understand the distinctions and suitability of private markets. **Fullam:** There is also a fundamental difference in expectations. While institutional investors like insurance companies or pension funds have been comfortable trading access to their capital for illiquidity premiums, retail investors typically want some liquidity with their investments. Fund managers are exploring approaches to provide that liquidity, such as placing some money in liquid assets for redemptions while deploying larger amounts into less liquid investments. **How significant is this retail influx?** **Fullam:** It is substantial. By some estimates, retail investors may bring as much as US$1.3 trillion into the global private markets. When you add that to another US$3.9 trillion in asset managers’ uninvested capital — known as ‘dry powder’ — plus the shift from the traditional 60/40 capital allocation mix toward alternatives, we are looking at significant global opportunities and challenges for private markets. **The outsourcing imperative** **Your report suggests a significant trend toward outsourcing. Why is this happening?** **Mac Eochaidh**: To better manage the influx of capital coming into private debt, managers are developing deeper partnerships with trusted outsourcing partners. Together, they are reengineering operating models to improve efficiency, manage and drive asset growth, and introduce new products and services. **Fullam:** According to Carne’s Supermodel report, more than half of firms with proprietary management companies plan to outsource additional functions through a managed services model during the next two years. This includes regulatory reporting, sustainable investment support functions, and distribution. Additionally, 29 per cent of surveyed firms indicated they might fully outsource management company responsibilities to support new products. **What specific functions are being outsourced?** **Mac Eochaidh:** The breadth of outsourced solutions is extensive — from fund and loan administration to fund financing, transfer agent services, banking and payments, and business consulting. Asset managers are tapping these solutions to improve functions like aggregating investments, creating dynamic subscription forms, automating KYC/AML processes, improving documentation, and delivering fund valuations efficiently. **Fullam:** For smaller specialist firms, trusted partners can provide strong teams and battle-tested platforms that deliver economies of scale, helping level the playing field when competing against larger managers. Partners can also provide access to new market aggregators like iCapital and CAIS. **Regulatory challenges** **What regulatory challenges are direct lenders facing?** **Fullam**: Globally, regulators are very aware of the growth of this multi-trillion-dollar asset class that’s playing a dominant role in financing large transactions. They are demanding more clarity, greater reporting precision, and a better understanding of ramifications by adopting new rules and frameworks. **Mac Eochaidh**: European regulators have already implemented the Alternative Investment Fund Managers Directive (AIFMD) Annex 4 reporting, which requires managers to provide information in more than 300 data fields. Amendments to the EU’s AIFMD II focus on revisions to investor disclosure, liquidity management, and marketing requirements, among other areas, and must be enacted by EU member states by April 2026. **How are managers responding to these challenges?** **Fullam**: Rather than building their own systems, asset managers are increasingly using common data platforms built by outsourcing partners that standardise reporting fields, collect and process data, and translate information into standard syntax. These systems create golden sources of data held in secure data lakes to help harmonise investor reporting and meet multi-jurisdictional disclosure requirements. **Mac Eochaidh:** We are seeing managers use partner-developed platforms to meet reporting deadlines for Form PF rules and AIFMD Annex 4 filings. For instance, one asset manager marketing in 11 European jurisdictions — each with varied requirements — is using a platform to extract and verify data, format each report, and submit those filings simultaneously, resulting in significant time and cost savings. **The future outlook** **How might the recent interest rate cuts affect the direct lending market?** **Mac Eochaidh:** The Fed’s decision to lower interest rates in September 2024 has spurred activity in the asset class. Since most current loans are floating-rate instruments based on percentage points above the Fed rate, the floating-rate spread will remain, but absolute returns will likely go down from current levels. **Fullam**: Lower rates will also be welcomed by borrowers as an impetus to refinance existing facilities or assist funds that want to exit investments and repay capital to investors. During the higher rate environment, many borrowers implemented ‘extend and amend’ approaches with their lenders, adjusting agreements with slightly different conditions to cycle out of some positions. **What new opportunities do you see emerging in direct lending?** **Mac Eochaidh:** We are closely monitoring opportunities to use direct lending to finance government infrastructure, climate, and energy initiatives around the world. Private, asset-backed financing is a growing trend because these transactions include collateral that lenders can target if borrowers have difficulty repaying loans. **Fullam:** Opportunities are also arising in significant risk transfer (SRT) transactions, as banks optimise their capital efficiency and share risk with private credit funds that want more exposure. As the amount of capital being invested in private credit increases, so does the universe of investable assets. **Concluding thoughts** **As we wrap up, what would you say is the most significant impact of direct lending’s rise?** **Fullam:** Perhaps the growth of private credit is best explained by the fact that when direct lending transactions are successful, there are multiple winners. Investors benefit because companies borrow money efficiently, resulting in higher profits for shareholders. Stronger returns for pension funds and insurance companies should flow down to individuals who will receive higher retirement payouts or potentially lower insurance premiums. **Mac Eochaidh**: And from a systemic perspective, risk is reduced as lending is primarily carried out by closed-ended funds with significantly lower leverage than banks. The growth of direct lending represents a fundamental shift in how capital flows through the global economy, and we’re only beginning to see the transformative effects this will have across industries and markets. **Categories:** In The News **Tags:** alternative investments, Alternatives, Direct Lending, Institutional investors, market trends, market volatility, MUFG Investor Services, portfolio diversification, Private Credit, private debt market, Private Markets, risk mananagment --- ### [Navigating FX Volatility: How Tech Agility Can Create Resilience in Currency Markets](https://www.mufg-investorservices.com/navigating-fx-volatility-how-tech-agility-can-create-resilience-in-currency-markets/) **Published:** April 28, 2025 **Author:** Jenny Redlin **Content:** This article was originally featured in [Hedgeweek](https://www.hedgeweek.com/navigating-fx-volatility-how-tech-agility-can-create-resilience-in-currency-markets/). As high volatility plagues global stock markets and currency markets face heightened uncertainty amid shifting US trade policies and global economic realignments, fund managers and institutional investors are reconsidering their approach to FX hedging infrastructure. This evolution in market dynamics is forcing a rapid rethink of traditional approaches, driving demand for more comprehensive and technologically flexible solutions, according to Hans Jacob Feder, Global Head of FX Services at MUFG Investor Services. “For the first time since World War II, the economic order might be challenged,” Feder observes. “What is clear is US policies are changing. What isn’t clear is how different countries will react, particularly Europe and China.” #### **The Changing FX Landscape** The current US administration’s approach to trade and investment policies has introduced a new element of uncertainty to currency markets altogether. Unlike previous periods where recessions or growth patterns were primary drivers of FX movements, geopolitical factors now exert significant influence. “FX markets, more than most markets, are very affected by macroeconomic trends,” Feder explains. “And so, we will see volatility increase.” This shift is prompting institutional investors to reconsider their execution frameworks. While FX has long been traded electronically, the market is moving away from single-dealer platforms (using one institution’s liquidity) toward multi-dealer systems that access multiple providers simultaneously. “We’ve always executed across multiple broker-dealers at the same time to obtain the best price for clients,” Feder says. “And we don’t use our own liquidity, which removes any potential conflict of interest and keeps pricing transparent.” As a division of Mitsubishi UFJ Financial Group (MUFG), MUFG Investor Services has the security of a large bank’s balance sheet, while providing asset managers with FX overlay services. “A fiduciary doesn’t have the balance sheet to absorb financial risk,” he notes, underscoring the importance of institutional banking and the stability it provides to clients. More significantly, there is growing demand for platforms to offer comprehensive services beyond basic execution. “Clients’ needs include FX hedging, cash management, cash sweeps, FX conversion, FX services for treasury, and they want those services embedded into a system,” Feder says. To bring more cohesion to a traditionally fragmented process, MUFG Investor Services has introduced an FX solution that connects execution, hedging, and treasury functions through a unified framework. The approach is designed to simplify day-to-day operations, giving clients more visibility and consistency across their FX activity, while reducing the need to coordinate across multiple systems or providers. #### **The Technology Evolution** The technological infrastructure underpinning these services has undergone dramatic changes in recent years. Legacy systems at many institutions are built on monolithic computer architectures and software that lack the flexibility required in today’s market environment. MUFG Investor Services’ approach, according to Feder, relies on technology stacks built within the past five years. These systems are continually updated using the latest in programming paradigms and tools, unlike older legacy systems used by other firms that may be inflexible and expensive to update. Feder states. “What you want is flexibility, scalability, redundancy, and security.” Modern cloud-based architectures allow for continuous updates and the ability to flex resources as needed. The firm uses technologies that enable automatic resource allocation and system redundancy, creating resilience that was unattainable with previous generations of financial technology. #### **Expanding Hedging Horizons** The current market uncertainty is causing investors to hedge currencies they previously may have overlooked. As Feder explains: “We’re seeing more NDF (Non-Deliverable Forwards) hedging particularly in currencies like the Indian rupee or Brazilian real,” Feder says. “In the past, many institutions avoided these because of the high carry costs, but the risk environment has changed.” He notes that investors are now hedging previously stable currencies: “You see more traditionally low volatility currency pairs being hedged, such as Euro versus Danish krone and the Middle Eastern currencies and Hong Kong dollar versus USD. Historically, hedging these might not have been needed due to low volatility, but a market dislocation is suddenly now a real possibility.” Feder points to the Saudi Arabian riyal as an example: Though its exchange rate has been fixed to the US dollar for decades without issues, today’s uncertainty has investors reconsidering this stability and choosing to hedge despite the additional cost. This expanded scope adds operational complexity. “The more currencies you have, the more operational risk there is,” Feder acknowledges. For trusted partners like MUFG Investor Services, this means managing more variables while ensuring smooth execution across different time zones and liquidity conditions. Feder adds, “This is where our global footprint really helps, as our follow-the-sun model enables clients to access continuous, around-the-clock support across different time zones.” #### **Future Infrastructure Development** Looking forward, the firm is focusing its technological development on three key areas: integration, collateralisation solutions, and cash management. Direct system integration to clients’ systems helps eliminate manual processes that can lead to errors and inefficiencies. “You want to connect directly to the client’s system—so the data goes in and out seamlessly, and they can see everything within their own platform,” Feder explains. This ensures clients have a real-time view of their FX positions without needing to manually import or reformat data. For less liquid funds like private equity and real estate vehicles, collateralisation remains a significant challenge. “What we really spend a lot of time on now is coming up with more collateral solutions,” Feder says. This involves collaboration across different MUFG divisions to develop unique approaches, he says. Finally, integration with cash management systems helps clients coordinate cash movements efficiently across their operations, reducing administrative burden and risk. #### **The Value Proposition** The core value proposition is simplicity for clients amid complexity. As Feder puts it: “What investors want is basically their FX hedging requirement to work and work seamlessly and efficiently. If there are no issues, there are no risks, and it’s simple. You don’t have to spend ages doing it.” In a period of potential macroeconomic realignment and policy uncertainty, this approach would allow institutional investors to focus on core activities while transferring FX risk management to specialists with technological agility and balance sheet strength. By combining modern technology architectures with a seamless execution model and comprehensive service offering, firms like MUFG Investor Services are reshaping how institutional investors approach currency risk in an increasingly volatile global landscape. **Categories:** In The News **Tags:** currency markets, digital currency trading, Foreign exchange risk, Forex trading technology, FX Volatility, Market volatility management, MUFG Investor Services --- ### [Smells Like Team Spirit](https://www.mufg-investorservices.com/smells-like-team-spirit/) **Published:** May 15, 2025 **Author:** Jenny Redlin **Content:** This article was originally featured in [Gold Magazine](https://www.magloft.com/app/goldmagazine#/reader/527597/1909458). **Success for John Sergides is not singular—it is a collaborative effort, anchored in teams characterised by their strong character and relentless curiosity. As CEO of MUFG Investor Services, he has helped steer the firm away from traditional outsourcing, driving its transition into one of the world’s largest fund administrators. *You’ve spent over two decades in the highly competitive financial services industry. What personal traits do you believe have been crucial to your success?*** I look at this a little differently. Success isn’t just about personal traits—it’s about the teams and culture we’ve built over the years. People tend to focus on the end result but what they don’t see are the years of preparation, collaboration and shared effort that go into building a strong organisation. Skills and expertise matter but, ultimately, character makes the real difference. You can have the best skills in the world but, without the right mindset, your success will always be limited. At MUFG Investor Services, we’ve built a culture that values curiosity, collaboration and engagement. We attract people who are driven and eager to contribute ideas that shape the future of our firm. That’s one reason why our employee turnover rate is well below 10% – about a third of the industry average. I’m particularly proud of our diverse and inclusive culture, where every role is valued equally. My ability to lead effectively depends on my colleagues excelling in their roles. That sense of collective success has certainly been the foundation of my journey. ***Since becoming CEO of MUFG Investor Services in 2019, you’ve helped the company grow into one of the largest fund administrators, with over US$1 trillion in assets under administration. What was the most challenging decision you faced when stepping into that role, and how did you approach it?*** One of the biggest decisions was redefining our firm’s role in the alternatives space. Instead of operating as a traditional outsourcing firm, we made a deliberate shift to become a true “trusted partner” to our clients. That decision fundamentally changed how we engaged with the market and contributed to our rapid growth. We’ve expanded significantly by investing in technology, broadening our services and building deep, long-term client relationships. Alongside asset servicing and fund administration, we now support clients across the entire investment lifecycle—offering fund financing, custody and FX overlay, among other solutions. What sets us apart is that we reached $1 trillion in assets under administration through organic growth, not acquisitions. We maintain nearly 100% client retention because we take the time to understand our clients’ unique needs and tailor solutions that help them grow. That level of trust and strategic partnership has been the foundation of our success. Looking ahead, we continue to evolve. We’re launching a new banking and payments platform, exploring institutional payments and expanding into corporate services like entity management, regulatory filings and governance support. Our goal is to anticipate where the market is headed and build solutions that position our clients—and our firm—for long-term success. ***What do you consider the most disruptive forces at play in the fund administration industry right now – regulatory changes, technological advancements or something else?*** It’s not just one factor—it’s a convergence of forces reshaping the industry. At the core of it is the massive influx of new investors and capital into the alternatives market. Retail investors, traditional institutional investors and dry powder from asset managers are injecting trillions into alternatives. This has created immense pressure on asset managers to onboard clients quickly, manage vast amounts of data and enhance critical functions like fee calculations, reporting, distribution and marketing. The challenge is that most legacy systems weren’t built to handle this scale and complexity. Asset managers are now reengineering their operating models, leveraging cutting-edge technology to drive efficiency and compliance. At the same time, global regulators are tightening disclosure and transparency rules to protect investors, further pushing firms to adopt innovative solutions. At MUFG Investor Services, we are acutely focused on helping our clients navigate this evolving landscape. Our ability to combine advanced technology with a deep understanding of regulatory requirements gives us—and our clients—a significant competitive advantage. ***In the past you’ve spoken about the pride you felt seeing MUFG Investor Services establish a presence in Limassol. So, what does the country mean to you today?*** I’m incredibly proud of what we’ve built in Cyprus. When we were evaluating locations, we chose Cyprus over other countries because of its strong education system, English-speaking workforce, and common law legal framework. The decision has exceeded our expectations. In just three years, we’ve grown from 15 colleagues to nearly 300, most of whom are local talent. Our state-of-the-art operations centre in Limassol isn’t just workplace—it’s a hub of collaboration and innovation. Beyond our firm’s success, we’ve formed meaningful partnerships with the business community and Government to support Cyprus as a financial hub. The country has welcomed us with open arms, and we’re committed to playing a role in its continued growth. ***Cyprus’ financial industry has traditionally relied on local banks, trusts and corporate services. As we move into a new era, where should the country focus to elevate the industry?*** Cyprus has a strong foundation but, to truly elevate its financial industry, it must embrace what I call Financial Services 2.0. Attracting more multinational firms is essential. However, the country also needs to focus on building a skilled workforce that can support these businesses. Developing talent pipelines, creating specialised training programmes and fostering an environment that encourages innovation will be key to long-term success. If Cyprus continues investing in its financial ecosystem, it has the potential to become a major player in the global market. ***President Christodoulides is hoping to attract foreign-based Cypriots to return to the island. As someone who sought better opportunities abroad, what do you believe is the best way to address the brain drain that has affected Cyprus in the past?*** The best way to address the brain drain is to create opportunities that make young Cypriots want to stay in the country or return if they’ve left. Cyprus has excellent universities and a highly skilled talent pool but retaining that talent requires a clear path for career growth. Internship programmes, mentoring, leadership training and partnerships between businesses and universities can help young professionals see the potential of building their careers in Cyprus. At MUFG Investor Services, we actively collaborate with universities to identify and recruit top talent. But beyond individual efforts, the country must attract more multinational financial services firms and support businesses to create an ecosystem where skilled professionals can thrive. ***When people reflect on your career in 20 or 30 years’ time, what do you hope they’ll say about John Sergides? What legacy do you wish to leave behind?*** I don’t spend much time thinking about my legacy. What matters to me is simple: I want to be remembered as someone who loved his family, embraced adventure and had the privilege of working with exceptional people. If anything, I hope people say that I helped build a firm where talented individuals could do their best work every day, where fairness and respect were the foundation of our culture, and where we made a real impact on the industry. Success isn’t just measured in numbers—it’s measured in the people you inspire, the relationships you build and the difference you make along the way. **Categories:** In The News **Tags:** alternative investments, company growth, corporate culture, executive interviews, Financial Services, fund administration, fund administrator, MUFG Investor Services --- ### [Navigating the Complexities of Evergreen Fund Structures](https://www.mufg-investorservices.com/navigating-the-complexities-of-evergreen-fund-structures/) **Published:** July 17, 2025 **Author:** Jenny Redlin **Content:** ##### *Is Your Firm Prepared to Address the Operational Challenges of Semi-Liquid, Perpetual Funds?* By Joe Latini, Chief Commercial Officer, MUFG Investor Services This article was originally featured in [Funds Europe](https://funds-europe.com/navigating-the-complexities-of-evergreen-fund-structures/). Asset managers looking for novel investment vehicles to capture trillions of dollars in fresh capital are increasingly turning to semi-liquid approaches to meet the evolving needs of retail and institutional investors who want to participate in private markets while maintaining some liquidity. Enter evergreen funds. Evergreen structures are one type of semi-liquid fund that has gained popularity recently in private and public markets. While definitions and structures vary, evergreen funds provide investors with elements of open-ended and closed-ended funds, allowing investors to make long-term investments while retaining the option for continuous investment and periodic liquidity. Evergreen funds generally give investors the option to buy or sell during preset windows, and with the potential for limited lockup periods, capital may be added or withdrawn as permitted. While offering unique investor benefits, evergreen funds inherently bring a host of complex operational challenges for asset managers to navigate throughout the fund cycle. For example, rather than managing a handful of institutional investors, evergreen funds can require asset managers to quickly and accurately calculate performance and management fees for upwards of thousands of investors – each at different rates – and determine a range of appropriate waterfall and carried interest approaches for a perpetual fund structure. **Why Now?** The recent interest in evergreen funds stems largely from the flexibility these structures provide asset managers to respond to market conditions and manage their funds. Managers understand that retail investors, with the potential to bring more than US$1 trillion into private markets, are not as comfortable as institutional investors in locking up capital for lengthy periods and want the flexibility to redirect capital as market conditions change. Likewise, institutional investors see the flexibility of evergreen funds as a way to periodically capture new opportunities without locking up funds for long periods.In addition, institutional investors, per regulatory requirements, are limited in terms of the number of closed-ended investments they may participate in. An evergreen structure helps address this limitation and increase investor commitment. However, these attractive features come with significant operational complexities. These unique structures require a tailored administrative approach, utilizing trusted technology in combination with customized services and fit-for-purpose operational processes. MUFG Investor Services has partnered with clients to support semi-liquid funds for nearly a decade. Our team offers insight derived from deep market experience and develops the necessary customizations for each evergreen fund. Discussions with asset managers often begin by focusing on how we can support their operational needs as they evaluate whether an evergreen fund structure fits their investment strategy. Technology is already built to support open-ended and closed-ended funds at every stage, and these systems can be successfully tailored to meet the specific needs of evergreen funds. The factors that attract investors to evergreen funds are the same considerations that pose challenges to asset managers and complicate business-as-usual (BAU) operations. While capital commitment and drawdowns are common features, determining drawdown allocations becomes complicated as the traditional calculation (based on commitment or queue system) is not always the best fit for each evergreen structure. Cash and liquidity management needs are heightened due to increased inflows and outflows with no fixed maturity date. Redemptions are increased, and NAV and investment performance calculations must be run more frequently. Investor operations including onboarding, AML/KYC, and transfer agent activity are intensified given ongoing opportunities for additional fundraising. In addition, matching liquidity between investors and investments becomes a challenge, especially when compounded by slow pay provisions or lock-in periods. Experienced fund administrators play a critical role in assisting asset managers with evergreens. Speed to market is critical and identifying the necessary administrative approach isn’t always obvious. Asset managers understand that partnering with providers who can automate front-, middle-, and back-office services will save time and create efficiencies. For example, an MUFG Investor Services team recently met with an asset manager who was faced with a complicated evergreen fund structure, which was in turn complicating performance and management fee calculations. This included different start dates, rates and bases with varying rebates. During an initial meeting, our team custom fit a solution – right in the room – leveraging existing platforms and processes to solve for the manager’s pain points. Often, discussions with asset managers explore investment strategy goals, potential downstream impacts, and considerations for strengthening operational infrastructure. If an evergreen structure fits the bill, questions such as, “How will allocations and reallocations be handled? Will equalization be offered?” take on new importance. Automation is key across fund cycles and tailoring services without manual intervention reduces the margin for error and mitigates risk. Our integrated automated payments and settlements platform provides solutions for slow pay and full redemption. The ability for slow pay with evergreen funds is an important tool for asset managers, given the increased liquidity opportunities. Our teams also have experience assisting with complex redemptions unique to each evergreen structure. Clients are using our cutting-edge fee calculation tool to run waterfall, carried interest modeling, and performance fees – both hypothetical and realized – per investor in the fund. Whether there are 10 or 1,000 investors, having reliable, investor-level information is paramount for asset managers to manage their funds and for investors to have disclosure and transparency. This is critical for evergreen investors, who may have relied on the visibility provided in public markets. Automating connectivity between fund accounting and transfer agency platforms allows managers to streamline critical fund activity, including allocations and equalizations. By leveraging transfer agent licenses, we seamlessly ensure ownership records are accurately maintained. For regulatory requirements, our in-country teams help support asset managers’ operational processes as they navigate jurisdiction-specific requirements, and our technology enables validated reporting globally. As investor demands evolve, innovative fund structures – such as evergreen and other semi-liquid funds – will continue to grow and evolve alongside them. Asset managers who partner with experienced administrators will be best positioned to capitalize on the opportunities these innovative structures present while managing their inherent complexities. **Categories:** In The News **Tags:** fund administration, fund structures, investment management, MUFG Investor Services, operational solutions, Private Markets, semi-liquid funds --- ### [Raising Capital: Strategies for the Road Ahead](https://www.mufg-investorservices.com/raising-capital-strategies-for-the-road-ahead/) **Published:** September 23, 2024 **Author:** I Q **Content:** Join Brian Yegidis, Head of Business Consulting at MUFG Investor Services, and Shannon Murphy, Founder and CEO of Quinn Advisors, as they discuss the importance of a fund’s capital strategy in the evolving alternatives market. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast --- ### [Culture by Design: Building Belonging, Trust, and Thriving Workplaces](https://www.mufg-investorservices.com/culture-by-design-building-belonging-trust-and-thriving-workplaces/) **Published:** January 30, 2025 **Author:** Jenny Redlin **Content:** Join Veronica van der Hoeven, Managing Director of People Strategy at MUFG Investor Services, and Sarah Fosberry, Consultant, Facilitator, Coach at The Colour Works, as they explore the critical role of workplace culture. They discuss the importance of belonging, trust, and aligning values with behaviors to foster thriving organizations. Discover actionable insights and inspiring stories about evolving culture, embracing diversity, and implementing impact programs that empower employees and drive organizational success. Tune in to learn how to create a culture that truly makes a difference. Podcast produced by MUFG Investor Services Holdings Limited (“MUFG”). The views expressed are those of the speakers and do not necessarily reflect the position of MUFG or its affiliates. The podcast is for general information purposes and does not constitute legal, financial, tax, or other advice and is not a recommendation, offer or solicitation to buy or sell any securities, services or products. Don’t substitute the podcast information for your own judgment or professional advice. MUFG does not warrant the accuracy or completeness of any information in the podcast and disclaims all liability arising from any reliance on the podcast by you or any other listener. The podcast is provided on an “as is” and “as available” basis, and MUFG does not guarantee it will be uninterrupted, secure, or free of errors or viruses. By listening to the podcast, you are bound by this disclaimer. **Categories:** Podcast **Tags:** Culture, Diversity --- ### [Guiding Clients Through the Evolving Fund Finance Market](https://www.mufg-investorservices.com/guiding-clients-through-the-evolving-fund-finance-market/) **Published:** July 6, 2023 **Author:** Jenny Redlin **Content:** Fundraising challenges, pricing shifts and macroeconomic uncertainty are some of the factors driving the recent evolution of fund finance, but they also create opportunities for enhancing client relationships, according to a panel of industry experts at the 7th Annual European Fund Finance Symposium. “Asset valuations are uncertain which pushes back exits and, as a knock-on effect, fundraising is more difficult,” said Alex Griffiths, Head of Structuring, Fund Finance, MUFG Investor Services. “Closing a financing is taking more time and work from the first connection to closing. But these uncertain times create opportunities to form meaningful partnerships with clients, support them through this part of the cycle and emerge stronger together.” Griffiths hosted the discussion on the evolution of fund finance and future projections at the 19 June symposium in London. The panel of industry experts included Andy Roberts, Senior Director, RBS International; Sabih Hussain, Managing Director, Global Head of Fund Finance, Barings; Raghav Wadhawan, Executive Director, Standard Chartered Bank; Philippe Max, Partner, Dentons; Nicola Germano, Managing Director, Head of Fund Finance Financial Sponsor Group, Instesa Sanpaolo; and Olivier Vermeulen, Partner, Paul Hastings. In addition to fundraising and pricing challenges, the panelists said that changes to the lender market are impacting supply and funds also are facing a less “borrower friendly” market. While there is capacity in many sectors and institutions, managers must be attuned to how banks want to provide their clients with access to that financing. Fund financing capacity also is being affected by a range of factors, including lenders encountering issues with caps, internal cost of funds and decisions on allocating capital. As firms approach the second half of 2023, Griffiths noted that sponsors are approaching banks earlier to increase certainty of funding. “We are seeing a big uptick in deals right now before summer to try and lock in terms for deals which will close in Q4,” he said. **Categories:** Thought Leadership --- ### [Staying Ahead of The Curve: A Spotlight on Fund of Funds](https://www.mufg-investorservices.com/staying-ahead-of-the-curve-a-spotlight-on-fund-of-funds/) **Published:** November 1, 2023 **Author:** Jenny Redlin **Content:** MUFG Investor Services’ Alt Insider recently sat down with Paul Skinner, Global Head of Fund of Funds, to discuss how his team is helping clients in the current market environment, what makes our offering unique, how the business is leveraging fund financing, and much more. **Q: What does MUFG Investor Services do in the fund of funds space?** We provide innovative solutions for many of the world’s largest fund of fund managers and institutional advisors. With over $145 billion in Fund of Funds assets under administration (AUA), MUFG Investor Services is one of the top fund of funds administrators globally and we remain committed to finding new ways to serve our clients. We have a full suite of services spanning Administration, Asset Servicing, Banking, Consulting, Corporate & Regulatory, Custody, Fund Financing, and FX Overlay. We also service asset owners directly across all major domiciles. **Q: How do clients benefit from our capabilities?** It can be costly and time consuming for asset owners to set up funds to invest in. Our outsourced trading model allows clients to access a plethora of funds which enables the diversification of their fund offering across different regions and markets. Not only do we carry out trades and provide comprehensive reports, but we also offer clients the flexibility to determine the level of transparency they desire throughout the trade lifecycle. We can also support all fund types and domiciles. **Q: What makes our offering unique?** First of all, MUFG Investor Services is a division of one of the largest financial institutions in the world. This means our offerings stretch beyond the scope of solutions typically provided by other fund administrators. From custodianship to fund financing and securities lending, we offer a broad range of solutions that create efficiencies for our clients. What also sets us apart is our speed of execution and ability to deliver. This is down to our heavy investment in proprietary technology and the fact that our banking department sits right next to our trading desk. We find clients, such as hedge funds, really benefit from this. This agility, coupled with our holistic and integrated approach, enables us to manage risk effectively while delivering rapid results. **Q: What challenges are firms currently facing with fund trading?** Institutional fund advisors are navigating increasingly complex financial markets. As a result, the front office function requires accurate portfolio data to continue trading expediently for their client base. It is important to support these requirements throughout investment, however, there is a cost associated with supporting back-office systems, particularly in today’s high inflation environment. Simultaneously, the evolving landscape of cybersecurity threats and additional regulatory requirements further amplifies the complexity of resources and risk management. **Q: How are we responding to these challenges?** What we are seeing from our clients is that they are benefiting from outsourcing. Having confidence in a third-party provider such as MUFG Investor Services can make a significant difference by helping to simplify the trading process, reduce cost and mitigate risk. Trades across a variety of position types can be sent to our platform for execution, providing end-to-end transparency of trade flow and settlement. Meanwhile, MUFG Investor Services’ fully automated, flexible, passive cloud-based system enables clients to analyze portfolio data in real time. **Q: Can you talk about how we help streamline fund trading?** Our trade execution platform delivers outsourced trade execution and order routing services with automated post-trade communications and workflows. This includes cash management and payments to third-party distribution platforms and custodians through our automated payment solution. As a result, clients benefit from extensive connectivity, as well as global asset and market coverage. **Q: How does our FX Solution help fund of funds clients?** Our FX Overlay solution offers clients a comprehensive, flexible, and cost-effective currency overlay hedging solution that simplifies hedging challenges. In the context of fund of funds, and more specifically, trading, our portfolio hedging solution mitigates the risks associated with FX exposure and facilitates the settlement of non-base currency trades. Ultimately, our services support fund managers by allowing them to focus on their area of expertise. **Q: And finally, how do we leverage fund financing?** Our financing solutions span asset-based and capital call facilities. From a trading perspective, we offer financing for subscriptions and redemptions, FX trade settlement and can bridge capital calls for closed-ended investment funds. Our scalable, multi-currency fund financing solutions are designed to work seamlessly together, to carry clients through a wide range of market cycles. **Categories:** Thought Leadership **Tags:** FOF, fund financing, Fund of Hedge Funds, Fund trading, Hedge Funds, MUFG Investor Services, Public markets --- ### [FX Global Code](https://www.mufg-investorservices.com/fx-global-code/) **Published:** June 15, 2022 **Author:** Jenny Redlin **Content:** MUFG Investor Services and our colleagues at MUTB are committed to adopting the principles of the FX Global Code. For more information of the FX Global Code [https://www.globalfxc.org/docs/fx\_global.pdf](https://www.globalfxc.org/docs/fx_global.pdf) [Statement of Commitment](https://www.mufg-investorservices.com/wp-content/uploads/mafsc-statement-of-commitment-fx-global-code.pdf) **Categories:** Thought Leadership --- ### [A Note From John Sergides - Q1 2025](https://www.mufg-investorservices.com/a-note-from-john-sergides-q1-2025/) **Published:** March 24, 2025 **Author:** Jenny Redlin **Content:** As we approach the end of the first quarter, MUFG Investor Services continues to seize new opportunities to help clients navigate today’s rapidly evolving investment landscape. The current macroeconomic environment—impacted by severe market swings, new trade policies, and geopolitical uncertainty—has accelerated a shift toward private markets, with capital moving away from public markets in the alternatives space. While significant capital is flowing in, deployment has been more measured, leading to record levels of dry powder. With anticipated interest rate cuts on the horizon, we expect greater prospects for capital deployment, particularly in private credit, where direct lending deals are increasingly attractive. Investment managers are also looking for ways to launch funds faster and capitalize on emerging opportunities—whether responding to new government initiatives, sector trends, or strategic shifts. In today’s market, the ability to go from fund inception to launch as quickly as possible has become a competitive advantage. MUFG Investor Services is uniquely positioned to support this momentum by delivering tailored solutions that match the exact needs of our clients—whether they require off-the-shelf efficiency or fully customized infrastructure. Clients are not only looking to launch new funds quickly but also to explore innovative fund structures—such as evergreen and other semi-liquid funds—that require agile servicing models and seamless operational support. These structures bring new demands around liquidity, reporting, and regulatory compliance, and our full-service suite of solutions is designed to provide the flexibility clients need to meet these evolving requirements. From asset servicing and fund financing to FX hedging, business process outsourcing, and our new banking and payments platform—with the ability to open bank accounts quickly and facilitate global transactions—we provide an integrated, end-to-end solution that reduces friction and enhances operational efficiency. Additionally, we are developing a corporate services solution for entity management, regulatory filings, and governance support, further streamlining operations and risk management for our clients. With a presence in 17 locations across the globe—and continuing to expand—we are committed to supporting clients wherever they do business. Our growing footprint ensures seamless, around-the-clock service across time zones, backed by the scale and strength of a global institution. As always, our people remain at the core of our success. Their expertise, dedication, and commitment to innovation allow us to continuously elevate the service we provide. Together, we’re making 2025 a year of exciting growth and progress. I look forward to what’s ahead. **Categories:** Blog --- ### [When Human Connection Can Begin with an Eight-Minute Call](https://www.mufg-investorservices.com/when-human-connection-can-begin-with-an-eight-minute-call/) **Published:** May 22, 2025 **Author:** Jenny Redlin **Content:** Sarah Mears, Chief Human Resources and Legal Officer For many years, the only thing that could pull me from a work meeting or off a conference call was a message from my daughter or a close family member, saying “I need you now.” I’ve recently added another phrase to my “emergency” lexicon that will make me stand up and leave a room: “Do you have eight minutes?” Now I recognize those five words as a call for help, and when I see them, I know that someone dear to me—family, friend or colleague—is in a dire emotional state and I need to respond immediately. As Chief Human Resources and Legal Officer for MUFG Investor Services, I’ve made it a priority to work with my team to introduce and refine mental wellness programs and coping tools to help our colleagues navigate complicated personal struggles. It’s ingrained in our culture and supported by my colleagues on the Executive Committee, who believe deeply in caring for employees on a human and business level. But I did not truly realize how significant those challenges could be until I experienced them firsthand. I am a very private person but knowing this will be published during Mental Health Awareness Month in the US, I wanted to share my story about the importance of human connection, asking for help, and being there for others. Sometimes when you least expect it, you can find yourself on the tracks of an emotional locomotive heading straight at you. For me, that began last fall when my brother—and best friend—was told he had bladder cancer. Then my mother became ill in November. While she was recovering, we spent Christmas and New Year’s together, but she unexpectedly suffered acute kidney failure and passed away in early January. My daughter-in-law, aged just 31, learned she might have cervical cancer in March, and in April, my four-year-old goddaughter was diagnosed with Non-Hodgkin lymphoma. We spent Easter together in the pediatric cancer ward at The Royal Marsden Hospital in London. It was an incredibly humbling and inspiring week. My emotions during the last eight months have run the full spectrum: Hope, sadness, confusion, desperation, anger. Overwhelmed? At times, absolutely. And I asked the same questions that many people think about in the same situation: If you are the person caring for others, who cares for you? How do you ask for help? Should I bother my friends who are busy with their own lives? I was reluctant to reach out for support, but my perspective changed when I discovered the “Do you have eight minutes?” videos by Simon Sinek, business leadership author and speaker. He tells the story about developing the “eight minutes” code phrase with a friend who had been struggling, but sent such general messages that Sinek didn’t realize that they were a call for help. Sinek describes the importance of connection, reaching out to close friends when struggling, and how something as brief as an eight-minute conversation can make all the difference. “Everybody has eight minutes,” he said. “You don’t have to fix anything. You acknowledge they need help and just let them know they are not alone.” Sinek’s videos build on a newspaper article and research that described how brief telephone conversations helped reduce depression, anxiety, and loneliness. The videos made me think about how the process begins and how we ask for help in dealing with life’s pressures. How many times has someone asked, “Are you all right?” and the fast answer is “Fine, fine. Great!” Which is true, until suddenly, it’s not—and there’s no way to control whether that shift occurs during a meeting, conference call, or a school event with a child. An “eight minutes” message can help people find solace in those moments. Given my role, I know that providing relevant mental wellness resources is particularly important in the workplace, where people may feel especially vulnerable or frightened. Our firm offers a range of services that include our Employee Assistance Program, as well as members of senior management who have trained as Mental Health Coaches, and Mental Health “First Aiders,” who are employees trained to provide initial support to colleagues. This year, we’re in the process of doubling the number of mental health coaches—executive directors and above—and we plan to run another two rounds of our Mental Health First Aider training to ensure that we have them in every time zone where we do business. Increasingly, we’ve found that people may need to rely on a variety of tools to address mental health and wellness issues. And we continue to work diligently to help remove the stigma people may feel when seeking help to address anxiety and depression. When I reflect on the last eight months, I’ve learned a great deal about mental wellness and managing life challenges. My colleagues on the Executive Committee, and especially our CEO John Sergides, have been incredibly supportive and some have already embraced the “eight minutes” concept. My HR and Legal colleagues have been absolutely amazing, showing up for me and being there in so many ways. My experience also has driven home the importance of spending time with the people you love. Thankfully, my brother is cancer-free and my daughter-in-law’s results were pre-cancerous; they are both doing well. I speak to my brother, son and daughter-in-law every day. My goddaughter continues to receive treatment, and when we’re together, we spend time looking for “collateral beauty,” or small moments of absolute joy, such as going for a walk, crafting to make her hospital ward more homey, and picking flowers. We all have moments in our lives when it feels like we’ve been hit by that emotional train. I’m learning that, like a jigsaw puzzle, there can be many pieces to recovery, regaining balance, and mental wellness. It’s critical to recognize what those pieces look like and where they fit to find the help you need. It might be therapy. It might be medication. Or it might be serving as a friendly voice on the other end of a telephone when someone close to you asks: “Do you have eight minutes?” **Categories:** Blog **Tags:** executive leadership, health and wellbeing, human resources, leadership stories, mental health, MUFG Investor Services --- ### [Named $30B+ Fund Administrator of the Year by Private Equity Wire](https://www.mufg-investorservices.com/we-were-selected-by-private-equity-wire-for-fund-administrator-of-the-year/) **Published:** March 20, 2025 **Author:** Jenny Redlin **Content:** ***MUFG Investor Services Named “Fund Administrator of the Year: GPs over $30 Billion” at Private Equity Wire European Awards*** We are honored to be recognized at this year’s *Private Equity Wire’s* European Awards for our ability to effectively service and scale with general partners managing portfolios exceeding $30 billion. This recognition affirms our ongoing commitment to delivering reliable, innovative, and client-focused solutions for some of the largest general partners in the industry. It also reflects our dedication to building trusted relationships—ensuring clients see us not just as a vendor, but as an integral partner in their long-term growth. For more than a decade, *Private Equity Wire* has been recognizing excellence in fundraising, portfolio performance, and service provision. This year, they celebrated those driving innovation, transformation, and growth across the private markets landscape. Securing this win means our global teams have been recognized for offering robust administrative capabilities designed to help GPs optimize workflows, enhance investor transparency, and maintain agility in today’s rapidly shifting marketplace. Over the last twelve months, we have won several industry awards, including ‘Global Fund Administrator’ and ‘Client Services for Fund Administration’ by *Asset Servicing Times*, ‘Best Outsourcing Provider to the Buy Side’ and ‘Best Outsourcing Provider in Asia’ by *Waters Technology*, and ‘Americas Agent Lender of the Year’ by *Securities Finance Times*. Most recently, Sarah Mears, our Chief Human Resources Officer, won the ‘Wellness/Work-Life Balance’ award at *Waters Technology* Women in Technology and Data Awards. For three years in a row, we have won Global Finance FX Tech’s ‘Best FX Trading Solution’ award. These recognitions are a testament to our team’s dedication and hard work. We are committed to continuing our journey of excellence and innovation, ensuring that we remain at the forefront of the industry. ![Mufg investor services award](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-award-1024x755.jpg "Mufg Investor Services Award Mufg Investor Services") **Categories:** Blog **Tags:** financial services awards, fund administration, Fund Administrator of the Year, General Partner services, GPs over $30 Billion, MUFG Investor Services, private equity services, Private Equity Wire European Awards --- ### [A Note From John Sergides, Chief Executive Officer Q4 2024](https://www.mufg-investorservices.com/a-note-from-john-sergides-chief-executive-officer/) **Published:** November 4, 2024 **Author:** Jenny Redlin **Content:** 2024 has been a transformative year for MUFG Investor Services and the global alternatives industry. Today, we’re introducing our new Alt Insider quarterly newsletter to showcase the latest trends and activities for our clients and industry partners. Macroeconomic trends, political upheaval, and international conflicts continue to reshape the marketplace. High-net-worth retail investors and family offices are moving more decisively into alternatives. Vast sums of dry powder are being deployed as rates come down, and managers must ensure that new funds are launched with sufficient reserves, efficient infrastructure, and solid organization from the outset. Regulatory requirements are expanding across domiciles, making it even more challenging to launch and manage funds effectively. With year-end approaching, we continue to collaborate with fund managers to re-examine their operating models, not just to better compete but to become more efficient and future-proof. This requires a combination of advanced technology, streamlined operations, and strategic decisions about outsourcing non-core activities. Year-end is a convenient checkpoint where we assess performance and set the stage for the year ahead, but this is part of a continuous process of improvement throughout the year. As a trusted partner for many of the world’s largest public and private funds, we are tailoring new products and platforms to meet evolving investment strategies, including the increasing push into attracting high-net-worth retail investors. We are laser focused on enhancing the client experience by ensuring seamless interaction with our platforms and providing top expertise across disciplines that support the entire fund lifecycle. Our teams are working with fund managers to replace legacy technology with automated platforms and systems, addressing the growing need for scale, security, and operational efficiency. In today’s marketplace, where technology has become an arms race, few firms can afford to invest heavily in proprietary systems. By partnering with us, fund managers can access cutting-edge solutions without the burden of ownership, allowing them to focus on their core business and reduce risks. I’m very proud that this work has paid dividends to our firm as well. We now service over $1 trillion in assets under administration, a milestone achieved through substantial organic growth. Our client retention rate is the industry leader, at nearly 100%. With 17 strategic global locations, including new offices in Kuala Lumpur, Sydney, and Vancouver, our “follow-the-sun” model ensures continuous support for our clients across North America, Europe, and Asia Pacific. We’ve recently launched a payments solution to complement our broad suite of services, which supports clients across the entire investment value chain, including fund administration, asset servicing, fund financing, banking, securities lending, custody, FX overlay, and business processing outsourcing. In future issues of Alt Insider, we’ll continue to share industry insights and updates on our initiatives to benefit both fund managers and investors. Thank you for your continued partnership and wishing you a strong finish to the year and success in 2025. **Categories:** Blog --- ### [Celebrating Our Expanding Global Footprint in Kuala Lumpur](https://www.mufg-investorservices.com/celebrating-our-expanding-global-footprint-in-kuala-lumpur/) **Published:** October 28, 2024 **Author:** Jenny Redlin **Content:** Excitement filled the air as CEO John Sergides and the executive committee joined the Kuala Lumpur team to inaugurate our new operational center with a ribbon-cutting ceremony. This moment wasn’t just a milestone; it was a vibrant celebration of our global growth and the incredible culture our team has built in Malaysia. The evening celebration came alive with the sounds of a traditional lion dance, vibrant music, and laughter. Our staff, clients, and partners came together to enjoy a night filled with delicious food, engaging conversation, and a shared sense of pride in what we’ve accomplished. The energy was infectious, and the camaraderie was palpable. Our Kuala Lumpur center is a key part of our global strategy. As we continue to expand—alongside new hubs in Cyprus, Vancouver, and Sydney—we are focused on delivering an exceptional client experience across North America, Europe, and Asia Pacific. Today, MUFG Investor Services operates in 17 key locations to better serve our clients around the globe and around the clock. More than just growth, this is a celebration of our team’s hard work, dedication, and passion. The night was a beautiful reminder that while we’re growing globally, our strength is rooted in the vibrant cultures and people who drive us forward. ![Mufg inauguration 233](https://www.mufg-investorservices.com/wp-content/uploads/mufg-inauguration-233-scaled.jpg "Mufg Inauguration 233 Mufg Investor Services") [Play](https://www.youtube.com/watch?v=G76YagPWN08?rel=0) **Categories:** Blog **Tags:** MUFG Investor Services --- ### [MUFG Investor Services Expands Limited Partner Services Offering to Europe and Asia](https://www.mufg-investorservices.com/mufg-investor-services-expands-limited-partner-services-offering-to-europe-and-asia/) **Published:** February 4, 2021 **Author:** Jenny Redlin **Content:** **London, February 4 2021** – MUFG Investor Services (“MUFG IS”), the global asset servicing arm of Mitsubishi UFJ Financial Group, today announced the expansion of its limited partner (LP) services offering to Europe and Asia. This expansion out of North America is in response to increased market demand for limited partner services globally by private equity, real estate and other institutional investors. “We are pleased to announce the expansion of our LP services platform worldwide, filling a regional void that can provide quality and consistency to clients operating on a global scale,” said Mike Dickey, Head of Product at MUFG IS. “This expanded offering, which includes a number of optimized platforms, builds off MUFG IS’s commitment to high quality service and our ability to deliver flexible solutions that are heavily automated, transparent and meet the needs of our client’s daily operating environment.” The enhanced, full-service global offering automates data extraction and optimizes specificity and accuracy to make functionality compatible with modern administrative functions and technology. MUFG IS’s proprietary platforms built for LP’s include end to end workflow, automated data extraction, normalization and processing of core transaction, valuation and quarterly statement. Through automation of the front end data processing and validation, MUFG IS has removed the manual leg work that allows us to focus more on our value add services of portfolio transparency, performance analytics and other reporting value drivers for our clients. For more information on this new offering contact us at contact@mfsadmin.com. **Categories:** Press Releases --- ### [Geopolitics, Outsourcing Trends Are Reshaping EMEA Alternatives Ecosystem](https://www.mufg-investorservices.com/geopolitics-outsourcing-trends-are-reshaping-emea-alternatives-ecosystem/) **Published:** January 22, 2025 **Author:** Jenny Redlin **Content:** The evolution of the alternatives and private markets ecosystem in EMEA is being driven by a host of factors—ranging from new operating models and technology to governmental shifts and ongoing conflicts—and industry experts explored how those topics are reshaping markets for asset managers at our recent London Alts & Private Markets Forum. Senior executives from several of the world’s largest public and private funds, along with prominent thought leaders, shared their views on issues including the impact of geopolitics on global markets, increased outsourcing by fund managers, use cases for artificial intelligence, the importance of leadership and vision, and the significance of creating people-focused cultures. Dan McNamara, our Chief Strategy Officer and Chief Financial Officer, and Paul Romer, Nobel Laureate and Professor at Boston College, opened the forum with an expansive fireside chat, “Charting the Course: Exploring Global Drivers Impacting the Future of Financial Markets.” Dan and Paul discussed the potential effect of new tariffs, fiscal and monetary policy, the financial stability of global markets, and inflation. “The management of inflation is actually a real win for economics,” Paul said. “We’ve gotten inflation back down. So, I think the fears about hyperinflation can recede into the past.” Continued geopolitical instability is likely to have a significant impact on global markets. Noting “a big fork in international relationships,” Paul said China and Russia appear to be moving toward creating empires, while the EU continues to support the Westphalian concept of strict borders and national sovereignty that has many advantages. India “could be the most important player in the world” as it decides which path to follow, he said. The European Union’s decision to create free trade areas and enable the free exchange of ideas promotes “gains from trade,” and based on its defense of Ukraine, the EU appears to be “strongly grounded in the notion of the Westphalian state,” Paul said. The panel discussion, “Reengineering for Growth: Optimizing Operations through Outsourcing, Co-sourcing and Lift-Outs,” focused on increased outsourcing, centralized infrastructure, “right-shoring” and strategic alignments between fund managers and trusted partners. The panel was moderated by David Rochford, our Global Head of Public Markets, who was joined by panelists, Paul Devine, Head of Investment Operations at Mercer; Romil de Gogër, Chief Operating Officer at UBS O’Connor; and Venkat Kannan, Managing Director, Finance & Operations, Credit, Brookfield Asset Management. Fund managers are working closely with trusted partners to improve back-, middle-, and front- office functions—including Know Your Customer/Anti-Money Laundering investor onboarding—transfer retention/hiring risk, as well as implementing new technology and data management platforms to improve reporting, the panelists said. One of the dominant themes was the significance of co-locating teams and trusted partners in the same area to develop strong working relationships and address issues quickly. “We’ve always believed that we should co-locate where our investors are and where our investments are,” Venkat said. “We need to have our partners co-locate with us in those jurisdictions.” A critical element in establishing global presence is determining the best locations to build teams and establish centers of excellence, Paul noted. “Right-shoring is a key word for us,” he said. To improve overall efficiency, Mercer places managers or senior leaders in nearby time zones to provide clean handoffs of overnight issues so colleagues can address them when they begin their workday. In addition, Paul said the firm focuses on ensuring that employees in all offices are integrated into Mercer’s global culture, regardless of location. “We see them as a significant part of the team, and we want them to feel valued,” he said. While many firms throughout the industry continue to evaluate the best uses for artificial intelligence, Romil noted that UBS “is quite bullish on AI” and is applying AI to use cases and scenarios from across the bank. Analysts supporting the O’Connor’s portfolio managers are using AI to “track equity and bonds and creation of portfolios,” he said, adding that in the past six months “AI has helped us significantly in reducing analyst and PM time in investment decision-making.” The opportunities and challenges of building supportive, purpose-driven cultures were the subject of the discussion, “The Cultural Evolution: Fostering a Culture of Well-Being & Growth,” hosted by Jo May, our Managing Director, Human Resources, with panelists including Murtaza Merchant, Managing Partner at MV Credit. Companies that invest in purpose-driven cultures are more successful and are stronger performers, but the panelists made clear that there is no single formula for building those cultures. The challenges include addressing unique regional needs, balancing the needs of multi-generations in the workplace, managing hybrid work, and trying to ensure physical and mental wellness. Firms must make a long-term commitment to developing diverse, inclusive cultures, and that commitment must extend from senior to junior employees. “At MV Credit, more than 53% of the team are women and 50% are in senior positions,” Murtaza said, adding that the firm’s efforts date back more than 15 years. “It just doesn’t happen overnight.” Strong cultures cultivate a wide range of viewpoints and ensure that employees feel safe expressing opinions without fear of ridicule, Jo said. Addressing unconscious bias and expanding hiring pools beyond typical sources or top-tier universities, are critical elements in promoting diversity, the panelists agreed. Baroness Karren Brady of Knightsbridge CBE, a celebrated leader in UK sports, business, and government, described her experiences in succeeding in fields traditionally dominated by men. She shared thoughts about strong leadership, serving as a champion for women in business, reinforcing physical and mental wellbeing, and maintaining core values, in the fireside chat, “Breaking Barriers in Business & Beyond,” with Ben Griffiths, our Global Head of Fund Finance. “The most important thing about running a ‘people’ business is really good leadership, and leadership should never be confused with management,” she said. “Management is setting out a series of goals and managing people to deliver them…Leadership is about vision. And sometimes, as a leader, it’s a vision only you can see. The job of good leadership is to persuade people to help you deliver your vision, and to believe in your vision.” **Categories:** Events **Tags:** Alternatives, EMEA, fund administration, geopolitics, MUFG Investor Services, outsourcing, Private Markets, Public markets --- ### [How are you? Sets the Stage for Better Mental Wellness](https://www.mufg-investorservices.com/how-are-you-sets-the-stage-for-better-mental-wellness/) **Published:** October 10, 2024 **Author:** Jenny Redlin **Content:** Sarah Mears, Managing Director, Chief Human Resources & Legal Officer After spending time with some of our senior leaders who have completed our new mental health coaching program, I was struck by how often these conversations came back to three words: “How are you?” The question served as a spark for wide-ranging personal and professional conversations during the training, and afterward in conversations with employees. And it reminded me again that there are many ways to embed a culture of mental wellness in an organization. By helping senior leaders explore their own mental health journey, they are better able to initiate conversations with their own team members and help if someone is struggling. That’s just one reason we strongly support the theme of this year’s World Mental Health Day—”It is Time to Prioritize Mental Health in the Workplace.” MUFG Investor Services has a longstanding commitment to ensuring mental health and wellness in the workplace—it’s been a pillar of our Diversity, Equity, Inclusion & Belonging platform since 2019. Studies are clear that mental health issues take a huge economic toll. A report released in April by the National Bureau of Economic Research estimated that the total societal cost of mental health issues is $282 billion, up 30 percent from a 2015 study. A World Health Organization report in 2022 found that depression and anxiety, with resulting lower productivity, cost the global economy $1 trillion with 12 billion working days lost. One can only imagine the staggering personal impact on the millions of employees who experience mental health issues. Promoting mental health and wellness in the workplace is more than good business; it leads to a greater sense of belonging and more open and trusting relationships. We know colleagues who are supported will deliver strong performance for our clients. But more than that, it’s absolutely the right thing to do. Sometimes, that means stepping outside the norm, as we did today by hosting Dr. Nicola Fox Hamilton, a cyberpsychology lecturer and researcher, to discuss cyberpsychology and topics including the impact of technology on our mental wellbeing. For other programs, we embrace a proactive approach, spending a great deal of time meeting with, and listening to, our colleagues. Then we tailor our programs to support their needs, and continually evaluate those initiatives. I believe that commitment to substance and honest discussion has differentiated our programs and made clear that mental health is a priority at our firm. Early recognition of potential issues is critical. For example, our volunteer mental health coaching program is designed specifically for managing directors and executive directors, who serve as role models. In three, three-hour sessions, these senior leaders share their stories, discuss their own mental health, and learn from each other. The goal is to ensure that they understand their own mental health, and have the tools necessary to identify possible issues. The interactive program offers insight into the relationship between mental health and business performance, and it integrates research about organizational psychology and mental health with coaching skills and personal experience. We also continually monitor and update our existing programs. Just as physical first aiders are recertified for emergency care or CPR training, we’ve refreshed training for members of our global Mental Health First Aiders program, who have assisted colleagues in crisis since 2022. We’ve helped our First Aiders maintain their confidence by reviewing skills, offering updates about support available within and outside the firm, and testing our Mental Health First Aid action plan. For those who prefer a self-directed approach, all colleagues have access to the “Unmind” app, where they can find programs about mental health and wellness whenever they need them, and tap into yoga, meditation, and mindfulness sessions at their own pace. By taking a holistic view of mental health throughout our firm, we want to reinforce that physical and mental wellness are equally important. And we want everyone who works here to understand that when a colleague asks, “How are you?” they really mean it. **Categories:** Blog **Tags:** DEI, mental health, MUFG Investor Services, Wellness, world mental health day --- ### [Shaping the Future at the Global Alternatives Summit](https://www.mufg-investorservices.com/shaping-the-future-at-the-global-alternatives-summit/) **Published:** December 1, 2023 **Author:** Jenny Redlin **Content:** As CEO John Sergides looked out at the clients, colleagues and industry stakeholders gathered for MUFG Investor Services’ inaugural Global Alternatives Summit, he succinctly described the rapidly evolving global alternatives industry and the need to collaborate to help shape the future. “We’ll look at the commonality between our clients and partners,” John said. “Understand what they do today that perhaps we can help them with by investing and taking away asymmetrical risk problems, where perhaps they’re not adding value and we can do it better in a way that adds value to them and to their investors.” “We have to discuss solutions which benefit all of us.” John said. “And we need to come away with common directions and themes.” Fostering dialogue and laying the groundwork for those common directions and themes was the theme of the Summit program, as the three-day event in Miami, from November 8-10, featured more than 100 clients, colleagues, and industry stakeholders. Some of the industry’s leading minds joined fireside chats and panel discussions to explore a range of topics including recent rate-hike decisions by US Federal Reserve and the impact of geopolitics, the “democratization” of the global alternatives markets as new investors alter the market dynamic, techniques to preparing for new global regulatory and compliance regulations, the dramatic rise of artificial intelligence and what it could mean for alternatives, the importance of creating a strong, people-focused company culture to drive success, the new prominence of global mass affluent investors in alternatives, and the significance of reengineering operations to drive new growth. Steve Chiavarone, Senior Vice President at Federated Hermes, examined recent moves by the US Federal Reserve leading to a “pause cycle” in interest rate hikes, as well as the impact of geopolitics, in a fireside chat with Chief Commercial Officer Joe Latini. “It’s been one of the more classic economic cycles that we’ve seen,” Chiavarone said, discussing the Fed’s recent decision to halt rate hikes. “Historically speaking, you can get inflation down if you can get the Federal funds rate at least over the inflation rate or the nominal GDP rate. One of the two. They’re above the inflation rate, basically at the nominal GDP rate. So, it does make sense for them to pause.” He noted that the “S&P 500 has hit an all-time high each of the last five times that the Fed paused,” but did not preclude a material slow-down next year. **New Clients, New Capital** One of the most significant changes in the global alternatives market is increased “democratization” of global alternatives, as funds reach beyond traditional institutional investors to attract new capital from retail high-net worth and mass-market-affluent clients. “It’s been proven over and over that high quality alternatives have a better long-term impact on the total portfolio context,” said Aimee Hirata, Global Head of Product Strategy at BlackRock Alternative Advisors, during a panel discussion hosted by John. In a second panel hosted by Michele Martin, our Head of North American Sales, experts explored how new capital flows of between $500 billion and $1.3 trillion—as retail investors increase their alternatives holdings from 2% to 5% in the next three years—will impact product distribution and marketing, and require enhanced education for investors and advisors. “No matter the structure of the vehicle, the best distribution is grounded in education and explaining why the incremental dollar should be allocated to your fund instead of going someplace else,” said Shannon Murphy, Managing Director at Jefferies. **Culture and People** Creating an inclusive culture that focuses on people, learning and development, wellness and a sense of belonging—with strong support from senior leaders—is critical for firms to succeed in the transforming industry, said Sarah Mears, our Chief Human Resources Officer, during a fireside chat with Liz Collins, a Principal at EY. “We are in a world where we have four different generations in our workforce for the first time in history,” Sarah said. “They are all looking for a very different reason for being at work. They are looking for a different sense of reward, a different sense of communication, a different sense of connectivity. So, it is very important that we have a very deliberate perspective on how we drive culture.” Industry surveys indicate that strong cultures can drive financial performance and innovation, Liz said, noting that 92% of leaders implementing a strong culture said it improved financial performance, and 62% said investing in culture helped drive innovation. “A critical piece with any generation is that people want to be engaged and motivated, and you are able to do that when you are intentional in setting the culture and standards in the organization,” Liz said. **Compliance, Data and Artificial Intelligence** As the alternatives market investor base expands and firms create forward-thinking cultures, they also must coordinate and comply with an increasing number of new global compliance and regulatory rules addressing the management and use of data. “If you want to succeed, and not be reactively responding to each new kind of reporting requirement, you need to get your data in order.” said Dan McNamara, our Chief Strategy Officer, in a panel he moderated. Often that means working closely with service providers and vendors to navigate regulatory reporting and data management, and to implement automated solutions to harmonize data for multi-jurisdictional reporting. “We’re at a tipping point as an industry where we have no choice but to leverage some type of automation and some type of data gathering in order to meet the requirements,” said Adam Reback, a partner at Optima Partners, during the panel. The industry faces another technology tipping point as firms continue to develop use cases for generative and predictive artificial intelligence (AI) for asset management, reporting and onboarding. While panelists noted the significant potential for AI technology, they also said that firms must remain cautious to protect data. “You need to have a lot of guard rails and a lot of testing,” said Evangelos Skianis, our Chief Technology Officer, in a panel hosted by Adil Rehman, our Global Head of Payments & Liquidity. “It’s really important to have people in the loop to look at outputs. But you also need people on top of the loop to monitor, adjust and look at metrics, and if necessary, turn systems off on the public-facing side.” **Transforming for the Future** A combination of factors, including new products and services, improved technology and maturity of funds in the global alternatives landscape, is spurring fund administrators to re-examine and re-engineer their processes—shifting to streamlined platforms with improved workflow, tailoring products for new investors and outsourcing front-office functions, such as Anti-Money Laundering/Know Your Customer (“AML/KYC”) requirements, to improve client onboarding. “It’s the longest process you have with a client, typically it’s the most tedious and most painful,” Mac Kirschner, our Chief Operating Officer, said during the panel moderated by Brian Yegidis, our Head of Business Consulting. “The investment managers are asking us to take on AML/KYC and the static data management, bring in those clients in a seamless manner and cut down on all the friction that’s created.” [Return to Events Page](https://www.mufg-investorservices.com/events/) **Categories:** Events **Tags:** Alternatives, fund administration, fund financing, FX, FX Overlay, Global Alternatives Summit, MUFG Investor Services, Private Markets, Public markets --- ### [Moving Forward on Inclusivity and the LGBTQ+ Journey](https://www.mufg-investorservices.com/moving-forward-on-inclusivity-and-the-lgbtq-journey/) **Published:** July 9, 2024 **Author:** Jenny Redlin **Content:** Sarah Mears, Managing Director, Chief Human Resources & Legal Officer Many of us are familiar with the ancient Chinese philosopher Laozi’s proverb, “A journey of a thousand miles begins with a single step.” These journeys—with steps large and small—can be about many things and I often think about the strides we’ve made and those we still need to take. That is particularly true as our firm celebrates LGBTQ+ events, first during Pride Month and now through the summer. In the five years since we structured our Diversity, Equity, Inclusion and Belonging (DEIB) initiative around three pillars—Gender, LGBTQ+, and Mental Health and Wellness, we have made great progress to ensure all our colleagues feel safe in our workplaces, are comfortable sharing their experiences and, perhaps most important, believe they can bring their whole selves to work every day. Our DEIB platform is just one way we celebrate being “Brilliantly Different” at MUFG Investor Services. Acknowledging our LGBTQ+ colleagues, and actively supporting them, is one of the most important parts of our work, because often it means physically showing up for each other. Beginning in early June, Cayman employees joined in an “opening ceremony,” and then dozens of colleagues joined Pride walks packed with revelers in Cyprus, Dublin, and Toronto. Our New York team members gathered in our offices to test their knowledge of LGBTQ+ history. This month, we’ll continue to celebrate with virtual events on July 9 and 10 for colleagues in North America, EMEA, and APAC. Hosted by drag queen, Peaches LePoz, the virtual LGBTQ+ Pride quiz will enable colleagues in our 17 locations worldwide to learn more about the community. After that, we’ll host an in-office event in London, join a parade in Halifax, and finish in Vancouver with an August office event. We host and participate in these events because we believe it is the right thing to do, and because inclusivity makes us a stronger firm. At the same time, as a global company, we recognize reality—debates about LGBTQ+ rights have resulted in a wide range of views and some laws that may be different than ours. In those instances, we balance our commitment to support our colleagues, which remains steadfast, while acknowledging challenges as we tailor our approach to support our colleagues while honoring local customs. For example, our June event in traditionally conservative Singapore saw our colleagues participate in a private walking tour of the city that visited historically significant sites for the LGBTQ+ community there. Our July event will be an hour-long workshop with Pelangi Pride, a Singapore resource center, to promote a deeper understanding of LGBTQ+ issues and identify ways to foster a more inclusive environment. These events complement our efforts throughout the year to empower our colleagues and ensure they are an integral part of our firm. Our quarterly LGBTQ+ Media Club, which next meets in July, relies on books and films to discuss and learn more about issues facing the community. We’re hosting inclusion sessions in August to demonstrate how all our colleagues can enhance inclusivity and connect effectively across cultures. And our year-round “employee spotlight” feature gives our colleagues the ability to share their stories and say, “I am here.” These programs and events provide an opportunity to see how far we’ve come in the pursuit of equal rights for all—acknowledging the history and achievements—but also to recognize that victories can be fleeting or even reversed, significant challenges remain, and much more still needs to be done. We’ve found it’s important to consistently reexamine our own programs and initiatives, and ask hard questions: “What do our LGBTQ+ colleagues want and need from our firm? Are we giving them all the tools they need to be successful? When are we helping and when do employees want to keep their professional and private lives separate?” There is never one definitive answer to any of these questions. Sometimes the answers change over time, depending on circumstances. The most important thing is to keep taking steps forward on the journey for progress. **Categories:** Blog **Tags:** Culture, DEI, DEIB, LGBTQ+, Pride --- ### [Celebrating Inclusion for International Women’s Day](https://www.mufg-investorservices.com/celebrating-inclusion-for-international-womens-day/) **Published:** March 7, 2024 **Author:** Jenny Redlin **Content:** Sarah Mears, Managing Director, Chief Human Resources Officer I recently spent some time reviewing feedback from a pilot program our firm launched last year to empower women, and a phrase from one participant keeps coming back to me: “Finding out I wasn’t alone.” For me, those words capture the essence of MUFG Investor Services’ goal for diversity, equity, and inclusion. In our firm, no one should feel alone. Ever. We want all colleagues to feel like they are an integral part of our team, and we want them to have the confidence to speak up, share their views, advocate for themselves, and bring their full selves to work every day. That’s how we become stronger. That concept resonates globally tomorrow with International Women’s Day, which looks to “a world where difference is valued and celebrated.” #InspireInclusion. I’m proud that gender has been one of the foundational pillars for our Diversity, Equity and Inclusion (DEI) platform since 2019—reinforced by key performance indicators set by our executive leadership team and cascaded throughout our organization with programs that create awareness, including the “All of Us” women’s network, a “Welcome Back” program for new mothers, as well as dynamic mentoring initiatives. We’ve recently implemented new training and tools to develop a more balanced pipeline of candidates, and we’re holding business leaders responsible for creating more diverse teams. We have introduced balanced slates at interview levels for both candidates and the interview panels. At the same time, we’ve reduced our gender pay gap and continue to apply a deliberate gender lens when considering promotions. But we also know that creating an environment of true inclusion and equality is never “done.” It’s always a work in progress, and we recognize that there is more to do. In the past year, we’ve taken steps to enhance our gender and inclusion initiatives to ensure women—particularly those working in business areas with predominantly male colleagues—have the opportunity to be heard and to grow in their roles. The pilot program I mentioned earlier, Empowering Voices, began in August with an incredible group of women from across the firm to help them build personal and professional confidence, enhance self-advocacy skills, and create a support network with other women in a psychologically safe and intimate setting. In three sessions, these colleagues shared their experiences and participated in robust discussions, workshops, and role-modeling behavior exercises. They explored ways to identify and establish professional boundaries, and to bring positive energy to conversations to create a more collaborative experience. It’s been gratifying to see the members of that first group successfully use these new skills with their teams. Later this month, we’re launching the second round of the program. As our work has evolved, we’ve learned that engaging male colleagues as “inclusion champions” is critical to creating a diverse environment. Last year, a group from our most senior male leaders attended our Men For Inclusion program, which focuses on driving cultural change, mentoring under-represented groups, and addressing accidental sexism in the workplace. We also invited women to participate in the program to provide perspective and create deeper dialogue. The “inclusion champions” agree to address workplace diversity and inclusion challenges and to strengthen inclusion as a norm in our daily business operations. The champions prioritize educating colleagues about inclusion, normalizing inclusive group situations, sharing the program’s principles and conversations with their teams, and creating engagement channels for their colleagues to share experiences. I’m proud of the impact this program has made, and our third session begins in April. Our firm supports International Women’s Day’s vision to create “a world that’s diverse, equitable, and inclusive.” We dedicate resources to help fulfill that dream because it’s the right thing to do for our colleagues, and because we know that our inclusion and diversity initiatives make us a stronger business for our clients. **Categories:** Blog **Tags:** Blog, DEI, IWD, MUFG Investor Services --- ### [MUFG Investor Services Alt Insider](https://www.mufg-investorservices.com/mufg-investor-services-alt-insider/) **Published:** March 30, 2023 **Author:** Jenny Redlin **Content:** Check out our MUFG Investor Services Alt Insider newsletter designed to keep you updated on the latest news, trends, and insights in the alternative investment management space. In our first issue, our team of experts cover a range of topics, including tips and tricks for your human capital strategy, SEC regulatory changes, cybersecurity, and more. ![Img mufg open magazine mockup update](https://www.mufg-investorservices.com/wp-content/uploads/img_mufg_open_magazine_mockup_update.jpg "Img Mufg Open Magazine Mockup Update Mufg Investor Services")[](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services_alt-insider_-march-2023.pdf) [Download Full Article](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services_alt-insider_-march-2023.pdf) **Categories:** Newsletters --- ### [Alt Insider Volume 2](https://www.mufg-investorservices.com/alt-insider-volume-2/) **Published:** July 5, 2023 **Author:** Jenny Redlin **Content:** **Alt Insider** is MUFG Investor Services’ quarterly newsletter designed to keep you up to date on the latest news, trends, and insights in the alternative space. In this edition, we delve into the impact of ChatGPT on the financial services sector. Through an interview with our Chief Technology Officer, Evangelos Skianis, we examine the capabilities of this innovative technology and its implications for the industry. Additionally, we explore the various applications of ChatGPT within financial services and address the strategic considerations associated with its usage, risk management, and resource allocation. [![Mufg newsletter linkedin images 02 website 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_newsletter_linkedin_images_02_website-1-300x157.jpg "Mufg Newsletter Linkedin Images 02 Website 1 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-alt-insider-volume-2.pdf)[MUFG Investor Services Alt Insider Volume 2](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-alt-insider-volume-2.pdf)[Download](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-alt-insider-volume-2.pdf) **Categories:** Newsletters --- ### [To Prepare for a Crisis, Diversify Your Business](https://www.mufg-investorservices.com/to-prepare-for-a-crisis-diversify-your-business/) **Published:** January 28, 2021 **Author:** Jenny Redlin **Content:** By Dan McNamara, Chief Strategy Officer, MUFG Investor Services The coronavirus pandemic has highlighted the need for businesses to continuously reevaluate their structure and offerings in order to be ready to handle the next crisis. Companies that built out their capabilities to work remotely before COVID-19 are happy they invested the time and money to make that possible, as are the firms that bolstered their data security. But these weren’t the only steps taken to protect companies during this unforeseen crisis. Another way businesses can prepare for the next financial curve ball is through diversification. Having multiple lines of business makes a company less susceptible to disruptions than if it were reliant on just one, it also positions them better to create solutions for clients in response to industry trends or extraneous shocks. When one source of revenue is adversely impacted by an event such as the current pandemic, new competition, or changes in how business is conducted, companies need to be ready with a diverse product and services set. These are critical strategic decisions that go to the heart of a company’s purpose, and they should be made after assessing three important factors: the company’s current place in the market, its own capabilities, and which services will support the business’ broader goals. **Evaluate Your Market Position Before Diversifying** The best way for a company to understand how to diversify and expand its offerings is by examining its role in the value chain and where it currently adds value to clients. This is often the best indicator of where you can add further value in the future and understand your real “USP.” Widescale market changes, such as those brought on by the pandemic, however traumatic they can be, also offer opportunities to adjust or grow a business by assuming a different or expanded role in supporting clients. Having a diverse suite of products helps with this kind of adaptation. For example, at MUFG Investor Services we have seen a significant increase in demand for our lending and FX services and our middle office outsourcing or “BPO” products, due to the pandemic’s economic impact and as clients have realized the value in outsourcing non-core functions to a reliable partner. By assessing where we could add value to clients in adjacent areas to our core admin product and properly building out these services beforehand, we were able to elevate that side of our business and meet client needs during this crisis. Because of our work, we are now in a position to support our clients as they grapple with the changing economics of their own services. We are able to stay relevant and show our commitment through our diverse range of offerings. Through the course of the crisis, we also expanded our securities lending and private debt administration programs by making key hires and employing industry leading technology. While the expansion of this program was planned before the crisis began, the shift in the market made it clear which directions would be best for our company and for our clients. Propper planning isn’t always about predicting the timing and nature of the next crisis; instead it is about evaluating your environment, the long term market trends and client needs, and preparing multiple avenues to support clients as their needs begin to change. The fact that our strategy didn’t need to change in response to the crisis and that we were able to stay the course and continue to expand and diversify in our chosen areas resonated well with clients and our own staff. Our diversification was seen not as a reaction, but as part of our larger strategy, and many clients began dialogues around our newer offerings. **Understand Your Capability for Diversification** Diversifying your business, and in doing so planning for the future, is an ongoing effort. In a perfect world, investments in new services and lines of business would happen in a constant or controlled environment. But as we have seen this year, we cannot predict the macro environment and there is rarely a “perfect moment” to invest. Depending on how it is done, diversification can be both time consuming and costly, and it requires too much coordination to be left up to short-sighted research or temporary market movements. As such, you need to run your business in a way that allows for continuous investment and improvements. We are fortunate at MUFG to have a parent company that believes in this philosophy, supporting investments that reflect our commitment to clients and operating with a unique time horizon that makes it easier to build long-term partnerships. We have utilized the backing of our parent bank to bring capital to bear in order to acquire technology and build out industry-leading service offerings across multiple business lines. One such expansion was our acquisition of Point Nine Limited in 2019, which formed the foundation of a new entity within the bank: MUFG Investor Services FinTech Limited. This innovation hub allows us to speed up development of middle- and back-office solutions and bring our diversification strategies to market more quickly. It also highlights why making these changes during periods of stability allows for better coordination during a crisis. So, building a culture and a financial approach that provides for continued investment over time is critical – this is what creates the capability to diversify. **Align Diversification Strategies with Corporate Goals** If you want to diversify to better position your business for future shocks and to allow it to grow, you need to ensure your approach fits with your corporate goals. MUFG Investor Services’ own diversified suite of services has been built around the goal of being a full-service partner for our clients. That means that everything we offer, from fund administration and fund financing, to business process outsourcing, FX, regulatory services and agency securities lending is there to provide comprehensive support across the middle and back office as well as meet treasury and banking needs. As such, diversification is key to achieving our corporate goals. Not every company strives to be a full-service provider, and some businesses operate as specialists in particular product or service areas. But even those companies can diversify their offerings and support their clients in other ways. When the coronavirus pandemic hit, MUFG Investor Services was ready because of the preparation and planning we did beforehand. While we could not foresee the outbreak and the economic turmoil that followed, we were able to plan around market changes by building a diversified set of offerings based on the needs of our customers. A great many companies could benefit from doing the same, especially before the next black swan comes along. **Categories:** Thought Leadership --- ### [International Women's Day 2021](https://www.mufg-investorservices.com/international-womens-day-2021/) **Published:** March 8, 2021 **Author:** Jessica Everard **Content:** MUFG Investor Services is committed to a workplace environment that promotes diversity and inclusion and creates an open and inclusive culture where everyone feels valued. Our employees bring their own background, work style, distinct capabilities, experience and characteristics to their work. We are committed to an inclusive working environment which respects diversity of characteristics including but not limited to sexual orientation, age, **gender**, race, ethnicity, disability, civil status, personality, thinking style and religious beliefs. We recognize that our talented and diverse workforce reflects the diversity of our customers and markets and we want to utilize the widest range of skills, knowledge and experience in our business. On this International Women’s Day 2021, we choose to continue to: • Celebrate women’s achievement – both internal to our business and externally • Raise awareness against bias – by continuing to educate our people through training • Take action for equality – in our recruitment processes, pay gap analysis, staff events MUFG’s established metrics allow us to better evaluate the firm. Our workforce is made up of **49% women and 35% female Senior Managers at the Director level and above**. Creating an environment of inclusion and diversity requires not only sustained commitment but also swift review and revision. Changes, big and small, lead to better work environments, stronger customer connections, product improvement, and access to more diverse talent over time. Here at MUFG Investor Services, diversity and inclusion align our teams so that we provide the highest levels of service and excellence, and we will continue to prioritize as such. “This year’s theme for International Women’s Day is a very exciting one! At MUFG Investor Services we have worked hard to create an environment where we can all choose to challenge bias and most importantly where we recognise and celebrate achievements. As CHRO I take immense pride in our Diversity & Inclusion journey so far, our culture has evolved so much and we are eager and ready for the challenge ahead! #ChooseToChallenge”, **Sarah Mears, CHRO**. **Categories:** Thought Leadership **Tags:** Diversity, Gender Equality, Inclusion, investor services, IWD2021, MUFG Investor Services, Women in Finance --- ### [Don't lockdown your career](https://www.mufg-investorservices.com/dont-lockdown-your-career/) **Published:** May 24, 2021 **Author:** Jessica Everard **Content:** MUFG Investor Services supports your career ambitions and wants your CV. During this time of ongoing volatility, which is still awfully grim and uncertain for many, the financial services industry is extremely fortunate to be continuing operations with new career opportunities available for the taking. Through the first year of the pandemic, people felt that they had to earn the trust of their employers while working from home, but together we have proven that this model works – it’s a global given. It has also put a new focus on the culture of a workplace. Putting extra emphasis on aligned values, trust, and autonomy while ensuring you are safe and continuing to grow your career. MUFG Investor Services continued to hire throughout the pandemic. Seeking the best candidates for each open position, we wanted those successful candidates to feel welcome, accepted, supported, and ultimately safe to bring their whole self to work. MUFG Investor Services offers an environment where you are treated equally, regardless of gender, marital status, family status, sexual orientation, religious belief, age, disability, race or membership of other protected groups. Work-life blend We understand that people work best when they can balance their work responsibilities with their personal lives. Therefore, we make every reasonable effort to accommodate flexible working requests for all employees, considering the needs of the business and the individual. As a company, we are committed to employees’ health and wellbeing, not only today but also for the future, no matter what stage of life or gender. Committed to gender balance MUFG Investor Services is committed to nurturing gender equality through several internal initiatives, including a gender pay gap analysis carried out in 2020, and our pay it forward mentoring program. We believe that having a diverse and inclusive workforce at all levels of our organization will help us achieve and exceed our business goals and strategic objectives. Interested in learning more about our open positions and company culture? Contact Rachael Pascall, Director, Human Resources, Talent Acquisition, at rpascall@mfsadmin.com. **Categories:** Thought Leadership **Tags:** best place to work, Career destination, Diversity, Gender Equality, Inclusion --- ### [Make MUFG Investor Services your Career Destination](https://www.mufg-investorservices.com/make-mufg-investor-services-your-career-destination/) **Published:** July 12, 2021 **Author:** Jessica Everard **Content:** With over 1,800 staff and growing, MUFG Investor Services is always interested to hear from people who seek a challenging and dynamic role within one of the largest financial services groups in the world. Here’s 10 reasons below to join our team! **1. A supportive environment for everyone, no matter what phase of life they’re in** ‘Welcome Back’, our return-to-work program, was designed to support those returning from an extended period of leave. We aim to make the experience of coming back to work a positive one, with a culture that allows working parents to fulfil their potential in their roles, and progress in their careers. We’ve got tons of local resources on our Parenting Hub, an assigned ‘buddy’ option, workshops to build manager awareness, and much more. We offer maternity leave, antenatal and postnatal care, paternity leave, parents leave, parental leave, adoptive leave, and carers’ leave globally. Most recently, having previously been different across our global locations, we aligned our provision of paid paternity/parental leave in all regions to 10 days. People work best when they can balance their work responsibilities with their personal life. MUFG Investor Services make every reasonable effort to try and accommodate flexible working requests, including working from home. **2. The individual qualities of each staff member is embraced** Through our vision and values, we strive to create an employee experience that not only promotes diversity and inclusion (“D&I”) but also embraces the individual qualities of each staff member. At the beginning of our D&I journey, we chose to focus on 3 pillars: gender, LGBT+ and mental health and wellness. As part of our continued commitment to this, we carried out a D&I data exercise in 2020 that asked staff questions around their ethnicity, sexual orientation, first generation university, and so on. This was an important opportunity for us to get a better idea of diversity within MUFG Investor Services, so that we could be more effective in fostering true D&I going forward. At MUFG Investor Services we are committed to creating an environment where all our employees feel valued and their skills are fully utilised, making it a place where people really love to work. A working environment free from harassment and bullying is essential to achieving this aim. Our Dignity and Respect in the Workplace policy, which includes mandatory training for all staff, is the foundation of making MUFG Investor Services a great place to work. **3. Gender balance – nearly 50:50** Ensuring gender diversity at all levels in our organisation is a key focus for us. We do this by ensuring we have a strongly diverse pipeline of talent moving up the ranks, by exposing our top talent to value-add projects and mentoring – through our dedicated pay-it-forward mentoring program – and continuing to be transparent on the number of females in our Senior Manager roles. In addition to this, in 2020 we completed our first Gender Pay Gap calculations and D&I Data exercises to further understand how well we were doing, and we communicated these insights to all our employees. Gender also forms one of our three D&I pillars which support our company culture, as it’s vital to our success, both as a business and as individuals, that we embrace the humanity of all genders. As a company overall, we’re split 49%:51%, female: male. **4. Promoting wellness and work-life balance** The mental health and wellbeing of all our colleagues continues to be a top priority for us at MUFG Investor Services, especially throughout the global pandemic. We’re fostering a supportive organization that recognizes that mental health affects us all in our lives, and for some is a daily battle which cannot be ignored and should never be stigmatized. We have several location-specific assistance programmes that we encourage employees to use if they have concerns that affect their personal well-being and/or work performance. The services provide voluntary and confidential support to help resolve work, health, and life challenges. Another impactful support mechanism is Mental Health First Aid. We’ve trained our own in-house Mental Health First Aiders who are a key component towards a safe, healthy workplace where mental health and physical health are valued equally. We also make use of the Unmind app., have recently launched ‘The Mindful You’ program, which provides modules on ‘Beating Burnout’ and more, and wellness events. **5. LGBT+ inclusive workplace** Employees need to feel encouraged to bring their whole self to work without fear of negative impact to their career. We continue to raise awareness around the LGBT+ community, issues they face in the workplace, and accept and encourage diversity throughout the organization. This year sees the launches of season two of ‘The Inclusive You’ program which provides global inclusivity training and is key to helping us all understand how we can create a better working environment and support our LGBT+ colleagues. Most recently, as part of our LGBT+ pillar initiatives, we were very excited to launch a global, interactive, and fun social group: our LGBT+ Book Club! **6. Learning and development opportunities for all** The creation of a coaching culture at MUFG Investor Services has transformed the way we work and is embedded in everything we do. We actively promote training, learning and development, and continuously seek to develop and deliver internal training courses to support the development of our employees. Our custom-made Career Conversations Program affords everyone the opportunity to talk about their own development and create a career development plan which they own and drive. MUFG Investor Services provides reimbursement of annual fees for membership of two recognized professional bodies and may also provide financial support to individuals wishing to undertake relevant continuing education courses (including study and exam leave). **7. A focus on the development of our people managers** At MUFG Investor Services we recognise that you may be great at your job, but managing people is an entirely new skill for many. Our Manager Development Program focuses on the long-term development of people management skills, developing our managers through a blend of 360 feedback assessments, reading, classroom-based training, online training, and coaching. **8. Competitive benefits and salaries** MUFG Investor Services provides all of its employees with an extremely competitive and attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships. **9. Global mobility** Successful employees lead to successful companies. Our global presence allows us to provide exciting and unique opportunities to our employees as their careers progress. Secondment and office relocations are encouraged by the company for best practices, knowledge sharing and client service delivery. **10. Our hybrid working approach** We’ve established a busy working group and firm wide project to look at the future of work across MUFG Investor Services; specifically in relation to a hybrid working model following the success of the BCP activities we have put in place throughout the global pandemic. We believe that with more staff working in this hybrid model, we’ll see increased engagement from staff which will lead to improved productivity, improved environmental impact, greater attraction and retention of talent, and better work life balance. One of our key considerations is how to remain connected and foster that sense of belonging, as we work to enhance our culture around this novel approach moving forward. There are many more benefits of joining the MUFG team than we can fit into our tiny top-10-list! And, it’s not only the big things, like the expected benefits, that count. The small things are equally, if not more important: ‘Dress for your Day’ work attire, commuter schemes, service and culture champion awards, days off to volunteer and chartable matching, Staff Appreciation Week, social events, guest speakers, panels, interaction with our senior leadership team and the overall feeling of being part of the #MUFGunited family are what have made MUFG Investor Services the company that it is today. ![Top 10 reasons to join mufg investor services](https://www.mufg-investorservices.com/wp-content/uploads/2021/06/Top-10-Reasons-to-Join-MUFG-Investor-Services-1-1024x835.jpg "Top 10 Reasons to Join Mufg Investor Services Mufg Investor Services") **Categories:** Thought Leadership **Tags:** Competitive benefits, Jobs, Recruitment, salaries, Top employer --- ### [AI and NLP](https://www.mufg-investorservices.com/ai-and-nlp/) **Published:** July 19, 2021 **Author:** Jessica Everard **Content:** Our industry is no stranger to acronyms, and these two, AI (Artificial intelligence) and NLP (natural language processing), are the future. ***Natural Language Processing*** NLP is a rapidly developing branch of AI that is bridging the gap between human communication and computer understanding. Human language can now be analyzed, interpreted, and understood by a computer in real-time, making human-computer interactions far more natural (hence the name). While it is not a new science, NLP has progressed very rapidly in recent years due to the advancement of computer power and machine learning techniques and also through the development of more effective algorithms, helped to a large degree by the increase in open-source technology and the availability of freely available training data. In response to an industry seeking innovative ways to manage and share data, at MUFG Investor Services we have employed NLP to streamline our data capture capabilities and offer far more efficient data processing to our partners. Documents which, in the past, would have needed to be fed into the computer manually by someone at a keyboard, are now effortlessly analyzed and the pertinent data captured by our systems in the blink of an eye. Not only is it incredibly fast, but it also minimizes the risk of human error and frees up our people from having to carry out mundane and repetitive tasks. This has helped us significantly expedite some of the processing around capital statements, capital calls and distribution notices. We are also applying the technology to other areas where we need to process long documents or unstructured information. Forging ahead, our Data Engineering and Strategy team is preparing to use NLP to enrich feature datasets with sentiment analysis scores and document summarization statistics! At MUFG Investor Services we are constantly looking for ways to increase automation, eliminate ‘fat-finger’ errors, allow our people to collaborate, focus on enacting change, and provide better service to our partners – NLP is only a small part of the story, but a crucial one. Find out more about partnering with MUFG Investor Services by emailing contact@mfsadmin.com. **Categories:** Thought Leadership **Tags:** AI, Automation, Data, Data as a service, FinTech, NLP, Technology --- ### [Shining a Light on Cayman as a Hedge Fund Jurisdiction of Choice](https://www.mufg-investorservices.com/shining-a-light-on-cayman-as-a-hedge-fund-jurisdiction-of-choice/) **Published:** July 14, 2023 **Author:** Jenny Redlin **Content:** After working diligently to overcome the perception of being a tax haven with lower anti-money laundering standards, the Cayman Islands have emerged as the hedge fund jurisdiction of choice based on tax neutrality, stability, integrity and professional infrastructure, according to panelists at the recent ACAMS Grand Cayman Symposium. During the June 13 discussion, Kendell Pierre, MUFG Investor Services Chief Compliance Officer, and Christine Ballantyne-Drewe, Senior Counsel, Walkers, described working with funds in Cayman, including global perception, regulatory environment and compliance objectives. They noted that Cayman has unique, deep professional services and regulatory infrastructure vital to funds’ success. “Compliance is not just Anti-Money Laundering (AML),” Pierre said. “It’s a comprehensive program that helps institutions and their employees conduct operations and activities ethically, with the highest level of integrity, and abide by legal, regulatory, and other internal requirements.” While fund administrators in Cayman face common challenges—resource limitations, navigating new products and services and the evolving geopolitical/macroeconomic landscape—the panelists noted that significant reputational strides have been made. In the past three decades of servicing the funds industry, the jurisdiction has grown through innovation and forward-looking policies that serve as models in other jurisdictions. “Cayman is recognized internationally for its efforts to adhere to international regulatory standards and plays a leadership role in the offshore arena on international regulatory issues,” Pierre said. “In the area of AML, the jurisdiction’s regulatory regime is well known for surpassing many of the world’s top international financial centers.” In fact, Cayman is home to many global financial services operations seeking the certainty of a well-respected judicial system, and a strong legal and regulatory framework. Cayman’s robust registration process for launching investment funds allows fund managers to get their offshore fund and management vehicles up and running quickly. The wide range of service providers—ranging from experts in law, accountancy, corporate services and investments expertise—help to reinforce message that the Cayman Islands combats tax evasion with legislation, regulation, and automatic tax information sharing arrangements that uphold the highest international standards for transparency and cross-border cooperation. During the discussion, Pierre noted that Cayman already has resolved 62 of 63 recommendations made by a Financial Action Task Force (FATF) inspection in 2021. The FATF has since reported its satisfaction with the remaining recommendation and pending an onsite visit, a final decision will be made on Cayman’s delisting in October. All of that work “demonstrates why we are the jurisdiction of choice,” Pierre said. **Categories:** Thought Leadership --- ### [Trusted Partners Take a Prominent Role in Managing Middle- and Back-Office Functions](https://www.mufg-investorservices.com/as-outsourcing-increases-trusted-partners-take-a-prominent-role-in-managing-middle-and-back-office-functions/) **Published:** August 23, 2023 **Author:** Jenny Redlin **Content:** MUFG Investor Services recently met with Matt Rideout, Executive Director, Business Process Outsourcing (BPO), to discuss how clients are increasingly outsourcing back- and middle-office functions, as well as how the BPO team is helping clients adjust for market changes such as the move to T+1 settlement in the US. **Q: How are we helping hedge funds and funds of funds address challenges with their middle- and back-office operations?** In the hedge fund and direct trading space, we typically support middle office functions—trade processing, reconciliation and collateral—and we’ll help hedge funds and fund of funds with their back-office operations, including shadow accounting and other ancillary functions that help maintain a client’s books from an accounting perspective. In fact, we handle accounting across all different fund types for the wider official books and records business. In addition, we can support asset owners with fund trading services across all fund types as well as dynamic reporting as needed to help them receive more up to date valuations of their portfolios. **Q: Why are we seeing more outsourcing in the financial services industry?** Clients benefit from outsourcing in many ways. For example, our Business Processing Outsourcing team helps clients reengineer systems and operations by leveraging technology, systems and processes we’ve already built. That’s the primary benefit for clients: We can service them in ways that it may be difficult or expensive for them to do themselves. Clients can outsource back- and middle-office functions, and be confident they are receiving superior service, without having to spend time and money building and maintaining their own technology. That’s not a small cost. In addition, by having MUFG Investor Services support their middle- and back-offices, clients avoid the ongoing human capital costs of those in-house functions. Having confidence in outsourcing partners is especially important for clients that might have one physical location but conduct business that spans the globe. If a client is London-based and trading to the end of the day in North American markets, those clients need to effectively manage trades that happen near the end of day Eastern Time or work with a provider that can support them across global geography and in multiple time zones. That’s where our “follow the sun” model is very powerful. It allows us to be in similar time zones and be available essentially 24/7. **Q: So, does the benefit to clients mainly focus on location strategy?** No. It’s also about helping them manage costs. Clients realize that having offices in London, New York or Hong Kong that handle all trading and operations can be very expensive. By outsourcing to Investor Services, clients use our near-shore operations close to the main financial hubs—where we have excellent staffing and resources—and this gives clients the ability to manage costs more effectively. That’s a direct value for them. By supporting their operations, essentially, we are saying to fund managers, “Focus on the things that you do best: Generating returns.” When they outsource processes and services to partners like us, they know we have the teams to meet their needs and we’re constantly updating technology to accommodate changes in the marketplace. **Q: What’s the process for evaluating client needs?** The process is unique for each client; there’s no “one size fits all” approach to what we do. Generally, we start with good working knowledge of what our clients are looking for. We have a basic framework and know how our technology can perform, so we work within that. But that framework is flexible and we apply it to our clients’ unique needs. Sometimes clients might need three steps of a five-step process, while other times, they may need all or just one. We have the flexibility to tailor our services quickly based on the needs of their funds and managers, as well as how they act and react in the markets. Depending on client needs, we’ll provide full middle- and back-office support through our technology and our teams. In other instances, we might offer human expertise alone. The third option sits in the middle, with a blend of our technology alongside client systems and processes, using our team members selectively. **Q: One of the biggest shifts facing the bond and equity markets is the move to T+1 settlement in the US, which will occur in May 2024. How is the firm working with clients to prepare for this change?** The move to T+1 is driving clients to outsourcing, and asset managers need to prepare now or risk having issues when the deadline arrives. We’ve had many conversations with prospective and current clients in a number of markets, in and outside the United States. One of the things we say most frequently is that firms need to ensure their infrastructure is equipped to move from T + 2 to T+1. While that may seem like a straightforward change—50% less time for clearing and settling—it’s actually less than that, and there are a range of issues that need to be addressed. For example, there’s the requirement to support same-day affirmation for trades done on the actual trade date. This means that when a trade is made near the end of the trading day, firms need to have it affirmed immediately and released with proper instructions within a very short window. When T+1 takes effect, clients need to have high affirmation rates on trade date and be ready to settle with low failure rates. If they fail to settle on time, they may face penalties ranging from nominal to substantial, depending on the type of trade. Also, T+1 will be a challenge for asset managers’ infrastructures, which often incorporate end of day batch processes, because it limits the amount of time to correct issues that arise out of the data transmitted to the end of day. The benefit of outsourcing those trades is that we receive them as they happen, post-execution, and then we use an automated process to affirm them as soon as possible to ensure clients are covered regardless of time zones. We have built the ability to handle real-time processing in our systems, and that’s another gain for clients. **Q: Are you finding that that T+1 discussions are focused solely on trade settlement?** Actually, the T+1 discussions are providing an opportunity for our BPO team to explore other ways of assisting clients. When we get into conversations with an asset manager, often we uncover other things we can help with, especially with firms that haven’t explored outsourcing in the past or have legacy systems or processes that haven’t been updated. We let them know that we can support them with trade flow, as well as robust reconciliation that connects to the trade operations, collateral management or a whole range of areas. We believe that clients receive the greatest value by using our full range of services, but we’ve also had great success with a phased approach, where we start with one area of work and then move to a second and third phases. We have a variety of ways to serve clients, whether it’s back office alone, middle office alone or a combination of the two. We can manage all their operations or help with specific areas. **Q: How are clients using Investor Services’ loan closing services?** Loan closing is a trade settlement service we offer to our clients. It is the post trade settlement processing for broadly syndicated bank loans. We offer assistance to take the trade from a committed to settled status through the trade confirm, transfer certificate and assignment agreement preparation, and settlement date process. We take on the task for clients using an application that enables us to handle these asset types from confirmation through to loan funding. It’s a value-add to clients because this is something that historically can be difficult to manage, especially if firms have no history with outsourcing. Some asset managers have only one in-house loan closer and have been comfortable only using them. The downside is that those individual closers are tied to their offices depending on the loan closing schedule. Our service gives them greater flexibility—we have a deep bench providing coverage—at a compelling price point, especially if we are handling other asset types. Then we can seamlessly fold loan closing into our ecosystem. **Categories:** Thought Leadership --- ### [Looking Back at 2023 and Looking Ahead at 2024: Hedge Funds](https://www.mufg-investorservices.com/looking-back-at-2023-and-looking-ahead-at-2024-hedge-funds/) **Published:** December 19, 2023 **Author:** Jenny Redlin **Content:** *MUFG Investor Services’ Alt Insider recently sat down with* [](https://www.linkedin.com/in/cliodhna-murphy-44563716/overlay/about-this-profile/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base%3BSssNJ42rTh%2BpzWTISO5KQw%3D%3D)*Cliodhna Murphy, Head of Product Development, to discuss the key trends facing hedge funds as we look to 2024, the challenges that clients are facing in the current market environment, how the business is leveraging outsourcing, and much more.* **Q: 2023 has been a year of uncertainty. Can you tell us about some of the challenges your clients have navigated?** We have seen a number of fund launches that have been postponed or cancelled. In addition to that, asset raising has been challenging for some of our clients. This is due to the high interest rate environment and clients preferring not to deploy cash into alternatives given the current market environment. **Q: Tell us more about the conversations that you’re having with clients and how clients benefit from our services?** The importance of the investor experience when subscribing to a fund cannot be underestimated. A positive onboarding experience is a key differentiator and will ultimately lead to better investor relations and a longer-term partnership. What we are seeing amongst our client base is that investors are seeking an efficient digital onboarding experience. Therefore, a seamless investor experience has become even more significant. We also recognize that more asset managers are investing across both public and private assets and are benefitting from our platform and wealth of expertise. We orchestrate scalable and flexible solutions across the entire investment value chain, offering a suite of integrated solutions to help streamline operations, mitigate risks, and enhance efficiencies. **Q: Looking ahead, what will be the key trends facing hedge funds in 2024 and beyond?** The theme of artificial intelligence (AI) continues to be a prevalent topic in client discussions. However, we expect that AI will persist as a support tool rather than taking over roles entirely. Clients are looking for partners who are investing in the space of generative AI and how their investor base, internal operations can benefit from it, be it digital investor onboarding or a more streamlined payment processing. Some key areas of focus are generative AI chatbot, categorization service and data extraction. At MUFG Investor Services, we are taking a more iterative approach and investing our time and resources in some of the more advanced AI platforms especially given the explosive pace at which this space has grown in the last 12-18 months. **Q: Outsourcing has become an increasingly popular strategic decision in recent years. What role will it play for hedge funds in 2024?** In the current market, there’s a dual challenge of cost pressures and the need for innovation. At MUFG Investor Services, we see outsourcing as a fundamental opportunity to scale. Among our client base, outsourced middle office is popular, but we are also seeing an increase in requests that were previously seen as ‘front office’, from pre-trade compliance, outsourced trading from multi-manager platforms and order generation/rebalancing, risk and cash flow forecasting to liquidity reporting. Our priority is to be a trusted strategic partner for all our clients. This involves a mutual investment in each other’s success, where we collectively navigate challenges and celebrate successes together. **Categories:** Thought Leadership **Tags:** fund administration, Hedge Funds, investors, MUFG Investor Services, Public Funds, Public markets --- ### [As New Needs Emerge, We Must Continue to Build Momentum for Strong Mental Health and Wellness](https://www.mufg-investorservices.com/as-new-needs-emerge-we-must-continue-to-build-momentum-for-strong-mental-health-and-wellness/) **Published:** October 10, 2023 **Author:** Jenny Redlin **Content:** Sarah Mears, Chief Human Resources Officer Like many people, I’ve spent a great deal of time thinking about the personal and professional lessons we learned during the pandemic and how we can apply that knowledge going forward. I believe the most important takeaway is to keep building momentum for strong mental health and wellness. Professionally, we’ve all seen how the need for mental health assistance exploded during the pandemic, and how the programs we developed and rolled out helped our colleagues and friends through unprecedented challenges. Personally, I’ve had more discussions about mental health with my child, family and friends than I could have imagined just a few years ago. In the post-pandemic world, its critically important that we continue to meet those wellness needs and new ones as we address hybrid work, work-life balance and other issues. World Mental Health Day 2023, with its theme “Mental health is a universal human right,” offers an opportune moment to consider how we’ll move forward. The importance of mental health wellness programs in the workplace is growing across industries. In a health care strategy survey released in August, the Business Group on Health reported that 77% of 152 large employers are seeing increased mental health concerns such as depression and anxiety—a 33% increase from last year. I’m very proud that MUFG Investor Services continues to focus on helping our colleagues and reinforce our longstanding commitment to promoting mental health and wellness. Yesterday, we launched our fourth “The Mindful You” series for meditation and mindfulness techniques that spans October and November. Since 2019 mental health and wellness has been one of three pillars of our Diversity, Equity and Inclusion program, along with Gender and LGBTQ+ awareness. During that time, we’ve created safe, interactive spaces for colleagues to hold frank discussions about a wide range of issues affecting mental health. We offer the Unmind app, which enables colleagues to proactively improve their mental wellness. And we continue to grow our global Mental Health First Aiders program to assist their co-workers and help them find ways to receive additional help. None of this would be possible without the support or our senior leaders. They believe deeply in our programs and regularly discuss mental health issues and concerns with their teams to ensure that all our colleagues know they work in an environment where they can feel comfortable discussing their mental health. Some people might think that it’s human nature to step back from self-care in the aftermath of a crisis. I’d argue that in a world where one in eight people live with mental health conditions, ensuring mental health and wellness has never been more important for organizations. The pandemic helped open the door to conversations about mental health; now we must keep having those discussions to take care of ourselves and our colleagues who take care of our businesses. **Categories:** Blog **Tags:** brilliantly different, hybrid working, mental health, MUFG Investor Services, world mental health day --- ### [Accelerating Growth through Operational Transformation Across the Trade Lifecycle](https://www.mufg-investorservices.com/accelerating-growth-through-operational-transformation-across-the-trade-lifecycle/) **Published:** August 21, 2023 **Author:** Jenny Redlin **Content:** Mac Kirschner, Chief Operating Officer Navigating turbulent markets and inflationary pressures are challenging as funds compete for capital, tackle evolving regulatory mandates and wrestle with outdated technology. To better position themselves for the future, we’re seeing alternative fund managers increasingly reevaluating their processes to improve speed, cost and impact. While fund managers historically have looked to outsourcing partners for help with middle- and back-office functions, we’re hearing more and more from clients that they want help examining their front-office activities as well. For example, rather than focusing only on “back office” post-trade settlement or accounting, clients are rethinking how to manage “decision” functions for a broad range of key services, including client onboarding, trade execution and investor reporting. This evolution is not surprising. While clients continue to make key investment decisions to increase revenue and returns, it’s clear that outsourcing to reconfigure operational functions is an effective cost and risk mitigation strategy. And with the tightening of direct remuneration to investment managers, it’s clear that outsourcing is a vital toolset for managers to maintain and generate as much margin as possible. In our conversations with clients, it’s clear they understand that they can either spend the time and money to train staff and rebuild processes and legacy technology to accommodate industry changes, such as accelerating settlement in the U.S. to T+1, or they can outsource that work to a trusted partner. By outsourcing to these partners, clients can focus on generating returns for their investors and be confident that their critical functions are being handled by firms that invest in resilient, state-of-the-art technology, closely monitor regulatory changes and have highly skilled teams, in close time zones to execute on their behalf. One example is our “near-shoring” strategy coupled with a follow-the-sun model, which enables us to support client operations in any number of global markets by having direct and adjacent footprints in the world’s largest financial centers. While we continue to help clients address concerns about specific processes or issues, we’re seeing more clients asking for holistic or “big picture” views of what’s working, what’s not and how functions can be streamlined and improved. Often, they’ll ask our experts to evaluate all their operational infrastructure and we offer suggestions for reconfiguring technology, systems, and processes. And now that work is moving to front offices as well, as we assist clients with trade execution. The inherent value of that “cleanse and reset” approach not only provides more efficient operating models, but also means that clients receive a full assessment of existing and potential risk. By supporting the full trade lifecycle, from trading to post-trade settlement and administration, we become an important part of their audited control environment and are responsible for building optimum solutions to remedy risks. These relationships often have long-term benefits as well. As employees move around the industry or new funds open, firms want someone they can trust to help plan next steps. In just the last few years, executives at several previous client companies have engaged us at their new firms, proving once again that clients know their performance is our priority. **Categories:** Blog --- ### [Strategic Banking Solutions Create Innovative Opportunities for Administration Clients](https://www.mufg-investorservices.com/strategic-banking-solutions-create-innovative-opportunities-for-administration-clients/) **Published:** July 12, 2023 **Author:** Jenny Redlin **Content:** Dan McNamara, Chief Strategy Officer Given the rapid digital transformation of our industry, it’s become routine for strategy discussions to focus primarily on new technology. But recent turmoil in the banking industry provides an opportunity to drive home the message that it’s critically important for clients to have stable, reliable partners with strong credit positions to help minimize counterparty risk. Our firm has spent the past decade becoming a leader in fund administration and asset servicing, providing the middle- and back-office support that enables our clients to focus on driving growth. And increasingly, existing and potential clients are asking, “what about banking?” The question is not surprising, especially in a time of some uncertainty in the global financial markets. As a division of Mitsubishi UFJ Financial Group, Inc., one of the world’s largest banks with approximately $3 trillion in assets, MUFG Investor Services leverages a wide array of banking experts, products and services to provide scalable and flexible solutions across the investment value chain. Those banking solutions range from accounts and global payments to foreign exchange, liquidity solutions and escrow services, and provide asset managers with an established, solid partner to hold and manage cash. And the firm’s unique, global footprint is a significant differentiator among our competitors, with our banks in the Cayman Islands and Luxembourg offering balance sheet strength, the ability to earn cash in interest-bearing accounts and comprehensive banking relationships. In a post-pandemic business climate where clients are increasingly relying on outsourcing, we are exploring new ways to expand our banking services with select, well-established asset management firms or hedge funds. Our long-time practice has been to offer banking services only to our fund administration clients. Going forward, we’re adapting that approach to offer our banking capabilities to select fund managers and management companies to build new relationships that will lead them to our wide array of products and services including fund and loan administration, business processing outsourcing, fund financing and limited partner servicing. In addition, we’ve found that prospective clients are not aware that our technology and infrastructure support can help them avoid expensive overhauls of their own legacy systems. Our priority is, and remains, fund administration and asset servicing. But we believe it’s important to have bigger conversations with current and prospective clients to explore how our global model may help them to better focus their resources on generating returns for their investors. **Categories:** Blog --- ### [Time and flexibility: How continuation funds can help private equity managers](https://www.mufg-investorservices.com/time-and-flexibility-how-continuation-funds-can-help-private-equity-managers/) **Published:** July 26, 2023 **Author:** Jenny Redlin **Content:** Sonia Bhasin, General Counsel Private equity managers facing contractual, end-of-fund deadlines for returning capital to investors are increasingly turning to continuation funds to acquire and manage private equity fund assets for longer periods. These continuation funds, also known as general partner-led secondary funds, provide critical elements for private equity fund managers—time and flexibility—and serve as important vehicles to help private equity fund managers maintain returns and manage risk. As a fund approaches the end of its existence after a decade or so, it’s common to see market conditions change. Increasingly, fund managers are facing turbulent market conditions, increased volatility and shifting regulations that pose challenges for selling assets and generating sufficient returns for investors. To avoid selling assets at a loss, private equity fund managers can ask investors to sell at fair market value or roll their interests in assets into the continuation fund and benefit when market conditions improve. With the continuation fund, managers not only retain the portfolio assets and fee income stream, but also have the opportunity to raise new capital to expand and develop new assets. At MUFG Investor Services, we help clients understand that establishing continuation funds requires deft handling of a range of issues—valuation, consent, structure, taxation and execution—to ensure that investors are protected and that fund managers can effectively execute the continuation strategy. For example, investors must have a clear guidance on how the transferring assets will be valued, whether they are being cashed out or transferred. That valuation process must be independent, transparent and consistent with industry standards and the existing fund’s policies. The consent process for transferring assets must be timely and closely coordinated among investors, lenders, portfolio companies and regulators. Investors must receive appropriate disclosures and information—ranging from asset pricing to potential conflicts of interest and unique fund terms—to ensure they are making informed decisions. In some cases, managers should consider hiring registrars, transfer agents and fund administrators to coordinate the consent process. In addition to reflecting the needs and objectives of the managers and investors, the continuation fund structure should address issues including its legal form and jurisdiction, terms and conditions of the fund agreement, governance and decision-making mechanisms, fee arrangements and tax implications. From a tax perspective, general partners should coordinate with existing investors well before the continuation fund structure is decided. That way, investors will know if tax characteristics of the new fund will mirror the existing fund, as well as any tax implications if their interests are rolled into the new fund. Creating the continuation fund and executing the transactions require review of the existing partnership agreement, as well as coordination of documents, including an asset purchase agreement, and fund formation, investor subscription and financing documents. In some jurisdictions, continuation funds may require approval from regulators including the US Securities and Exchange Commission. Once established, we’ve seen continuation funds help our clients and their investors navigate a challenging macroeconomic environment—increasing returns and providing liquidity—in a way that clearly benefits all parties. **Categories:** Blog --- ### [The Intersection of AI and Other Emerging Technologies](https://www.mufg-investorservices.com/the-intersection-of-ai-and-other-emerging-technologies/) **Published:** May 1, 2023 **Author:** Jenny Redlin **Content:** By Evangelos Skianis, Chief Technology Officer Technology has revolutionized the financial services industry in recent years, and the pace of innovation shows no signs of slowing down. From artificial intelligence to cloud computing, financial services companies are leveraging cutting-edge technology to create more efficient and client-centric solutions. As technological evolution is still unfolding, new and emerging technologies will continue to reshape our industry. Here are six major trends that are likely to drive the future of fintech: **Artificial Intelligence (AI)** With applications ranging from fraud detection to algorithmic trading, AI will bring even more sophisticated applications that help financial services companies streamline their operations and deliver more personalized services to clients. AI-powered chatbots and virtual assistants could become commonplace, augmenting the client experience with everything from inquiries, supporting them during specific use cases to identifying patterns in client behavior that could help improve how companies respond to them, thereby strengthening client retention. AI will also be used to support internal operations to protect client data as well as predicting operational incidents and take actions to resolve them when they occur. A rapidly emerging field of AI is Large Language Models (LLMs) which underpin modern Natural Language Processing (NLP). LLMs allow computer systems to interpret human language in real-time, thanks to advances in computing power, machine learning techniques, and huge amount of available data that is used for training. Within the financial services industry, NLP can be used to streamline data-gathering capabilities and provide more efficient data processing, removing the need for manual input in many cases which will result in a reduction in human mistakes. We have seen success using this technology in expediting capital statements and distribution payments to create a more efficient workflow as well as using plain English to query APIs and databases without the need of programming skills. In the next few years, we will see an increase in the number of use cases that AI will automate or augment. As this area is rapidly growing, current machine learning models will fade after a relatively short time. For fintech companies that want to stay on the cutting-edge, they’ll need to monitor the innovations and evaluate when change is required to the models they apply. **Blockchain** Blockchain technology has the potential to improve the financial services industry by creating a more secure, transparent, and efficient system for transferring and storing financial data such as tokens representing financial or physical assets or specific customer data without exposing personal identifiable information. While blockchain is over 10 years old, it is still in its early stages of adoption, and we expect to see more financial services companies using the technology in coming years. One potential application for blockchain is in the realm of customer identification. By using blockchain to facilitate customer onboarding, companies could reduce the time and cost associated with customer KYC and trust a single source of truth. Another interesting aspect of blockchain is smart contracts. Smart contracts are software programs that are developed and stored on the blockchain and represent an agreement between two or more parties. These contracts run automatically whenever specific conditions are met and execute transactions and store data to the blockchain upon execution. An example of a smart contract would be a loan facility which can be represented as a smart contract and run daily to calculate interest, or whenever a payment is received to calculate the interest and capital repaid amount. As the smart contract is stored on the blockchain, it can be viewed by participants as well as depend on blockchain build in validations which protect them from tampering. Since blockchain is a non-centralized technology, it is imperative that financial firms and industry bodies develop and adopt a framework on how to utilize blockchain to share trusted information between participating parties. **Big Data Analytics** As financial services companies collect more data about their clients, they will need more sophisticated tools to analyze and extract data insights from that data. Big data analytics can help better understand client behavior and preferences, identify trends, and make more informed business decisions. For example, financial services companies could use big data to offer personalized investment advice based on a client’s financial goals and risk tolerance or use this data internally to manage market and enterprise risk. To be successful in big data analytics, companies should set up good data governance and data engineering practices and build centralized teams to implement their data platform by using both build and buy strategies. These teams will be critical and act as a center of excellence as companies will democratize the use of data to multiple teams within their organizations but under a controlled data platform that is constantly improved and supported by dedicated data engineering teams. **Hyperautomation** This is not a specific technology but instead it involves using a set of technologies such as cloud native services, low-code and data flow tools, Robotic Process Automation (RPA), APIs, and Machine Learning/AI. These technologies will be coupled with an agile product-oriented approach to support a business-led direction to rapidly re-engineer and automate as many of a company’s processes. The global pandemic has expedited this initiative as companies will use hyperautomation to eliminate bottlenecks, optimizes processes, and automate manual tasks which will result in a workforce which will be more productive and motivated to approach new tasks and processes with the use of technology. **Quantum Computing** Quantum computing has the potential to dramatically improve the speed and power of computing. In financial services, this could solve complex mathematical problems that are currently beyond the capabilities of traditional computers. An example of how this technology could be used is optimizing investment portfolios or simulating market behavior. While this technology is still young, it is expected that financial services companies will explore its applications in the coming years. From an overall technology standpoint, it is expected that Quantum computing will have direct and important impact on current cryptography and secure communication standards as well as AI, and it is wise to keep an eye on post Quantum encryption standards and research and development going forward. **Cloud Computing** Amazon began offering IT infrastructure services 17 years ago and the first big cloud provider was created. Since that time, the field of cloud computing has grown significantly with big technology players offering cloud services and many fintech companies using cloud as their preferred choice of infrastructure. We expect cloud providers to keep climbing the value chain and compete outside of infrastructure services such as data and integration tools, Machine Learning/AI, business intelligence, low/no code tools and automation tools which will be used by firms to iterate, innovate, and introduce a vast number of efficiencies to their operational teams and clients. All these technologies have enormous potential to change the way we do business today. At MUFG Investor Services, we explore and evaluate new technologies regularly, in a quest to continually improve how we serve our clients. We serve as a critical extension of our clients’ infrastructures, so understanding their needs and challenges is top priority for us. We are tasked to solve problems for them, and to do this we need to embrace innovation with an entrepreneurial approach and invest heavily in technology – both through build and buy strategies – to provide next-gen solutions that help improve efficiency, security, privacy, and resiliency. Of course, with innovation comes risk, but falling behind the curve is an even greater risk. We know that the rewards of innovation can be huge and by staying at the forefront of technology we are positioning ourselves to be a leader in our industry and to deliver better outcomes for our clients. **Categories:** Blog --- ### [Work Should Be Good for Our Mental Health](https://www.mufg-investorservices.com/work-should-be-good-for-our-mental-health/) **Published:** June 15, 2023 **Author:** Jenny Redlin **Content:** By Sarah Mears, Chief Human Resources Officer Early in my career, I remember hearing managers and co-workers say: “Work is work, home is home, and one has nothing to do with the other.” Of course, that wasn’t true then and it’s not true now. We’ve seen how our experiences at work and home have a significant impact on every aspect of our lives, particularly around mental wellness. And I’ve thought about those early experiences a great deal recently and how far we’ve come in creating a warm and open community where colleagues feel they belong, are respected and can be their best selves in a psychologically safe space. In the aftermath of the global pandemic, mental health is an increasingly important topic in many industries as reports of depression, loneliness, anxiety, and stress skyrocket. But it’s not enough for companies to talk about helping colleagues, we must “walk the walk” to connect with and support each other. As a global firm, MUFG Investor Services is passionately committed to raising awareness about mental health and providing tools to support and nurture our colleagues. Beginning in 2019, we identified mental health and wellness as one of three pillars for our Diversity, Equity, and Inclusion platform, along with Gender Equality and LGBTQ+ initiatives. Since then, we’ve used the lessons learned to tailor our mental health initiatives to our colleagues’ needs. We did this by listening to what employees were saying and taking action to foster the best possible environment for them to grow and thrive. We’ve gone to great lengths to create safe interactive spaces through virtual and in-person forums, internal communications, and one-on-one meetings, for colleagues to have frank, open conversations about the challenges they’re facing. These topics have included menopause, fertility, neurodiversity, coming out as LGBTQ+, mental health challenges, managing elder care and many others. Topics that traditionally have been taboo in a working environment. By sharing their stories and receiving real feedback from real lived experiences, our colleagues know they’re not alone and that helps to build a stronger, more connected community. Through our hybrid working model, we also enable employees to design their own work environments to do our part in championing their work / life balance, which ultimately creates a thriving workforce. At the same time, we provide access to a wellness app that helps employees proactively identify signs of stress and depression and offers thoughtful guidance to help tackle these feelings. We also host workshops that teach how to build mental resilience and develop coping mechanisms to manage stress, while also providing tips for improving sleep and using nutrition, exercise, and relaxation techniques. And we’ve embraced the concept of colleagues helping each other directly. Our global Mental Health First Aiders program features a team of employees who we fully train to assist their co-workers during a crisis and offer guidance on receiving additional help. We’re so grateful for these volunteers and the enormous impact they’ve had on individuals. All these efforts have made it easier for our colleagues to say, “I’m not OK,” without worrying that asking for help may affect an assignment or promotion, and we continue to work on eliminating that fear entirely. These mental wellness programs also help employees to regularly assess their own mental health. Each person’s approach differs, so it’s important to offer a range of support mechanisms, through both formal learning and learning through each other’s experiences. I believe the last few years have shown us that professional or financial success means little without the mental wellness to lead a happy, satisfying life. And it’s clear that we can’t serve clients as well as we’d like, or work together as effectively as we need to, unless we first take care of ourselves. As I look back and reflect on my early career, I remember a very wise senior HR director tell a very young and green me, that if I wanted to change the world for the better, then change the workplace. I’m so proud of our evolving culture and I pledge to do all I can to ensure our colleagues feel they belong, are respected, are supported, and can bring their authentic selves to work every day. **Categories:** Blog --- ### [Strengthening a Culture of Inclusion and Belonging](https://www.mufg-investorservices.com/strengthening-a-culture-of-inclusion-and-belonging/) **Published:** June 15, 2023 **Author:** Jenny Redlin **Content:** By Sarah Mears, Chief Human Resources Officer When I think about what Pride Month means, and the challenges that the LGBTQ+ communities globally continue to face, I always come back to the words “kindness” and “respect.” As a global company, we pay close attention to legislation that protects our LGBTQ+ colleagues as well as laws that target and would severely limit their ability to live and love how they choose. The new anti-LGBTQ+ law in Uganda, complete with a capital punishment provision, is just the most recent example of attacks on what are basic human rights. While we acknowledge that people may have deeply held personal views on this subject, we believe it’s even more important to make absolutely clear in our workplaces everywhere that it’s never appropriate to make hurtful comments or disparaging judgments about colleagues. In fact, we demand that all our colleagues be treated with kindness and respect. Since 2019, increasing LGBTQ+ awareness has been one of the three pillars—along with Gender and Mental Health and Wellness—of our Diversity, Equity and Inclusion (DEI) program. Through a variety of initiatives, we’ve created a warm and open community where colleagues have a sense of belonging and know they are respected, supported and empowered to do their best work in a psychologically safe space. For example, we celebrate LGBTQ+ Pride each year by participating in parades and events in locations including Cyprus, Dublin, Halifax, the Cayman Islands and Bermuda. Those locations not taking part in the parades ensure Pride is celebrated and supported locally. Through “The Inclusive You” program, we’ve raised awareness on active allyship, LGBTQ+ inclusion, uncovering bias and disability awareness, as well as Inclusion for Commercial Success for leaders and colleagues. Our growing LGBTQ+ Media Club, hosted by a member of our executive team, meets quarterly to highlight diverse perspectives and experiences in books, film and other media and discuss challenges the LGBTQ+ community face. By focusing on education, we create a stronger company that promotes understanding and respect for everyone. We’ve found that encouraging open conversations where colleagues can ask questions based on curiosity, rather than being judgmental, helps to create an environment where people have fun learning from each other. And we know that small gestures can have a significant impact promoting a diverse and inclusive culture, which is why we encourage all our colleagues to include preferred pronouns in their email signatures. While we always begin by focusing on our colleagues as people, I believe it’s also critical to recognize that diverse and inclusive firms are the most successful—financially and from a performance standpoint. Our DEI work helps us to develop deeper, more effective relationships and partnerships with colleagues and clients alike. We are living in challenging times and I’m proud to work for a firm that shares my belief in enabling all our colleagues to bring their authentic, full selves to work every day. Our commitment to our LGBTQ+ colleagues is year-round, and our philosophy underpinning all this work centers on kindness and respect. **Categories:** Thought Leadership --- ### [MUFG Investor Services Escrow Offering](https://www.mufg-investorservices.com/mufg-investor-services-escrow-offering/) **Published:** May 27, 2021 **Author:** Jessica Everard **Content:** MUFG Investor Services announces the launch of its Escrow Service Offering. The new offering will allow clients to mitigate risk to business transactions by placing their money with a safe and neutral third party and will act as an extension to the Firm’s current banking product suite leveraging many of its existing capabilities. The service will assist clients with transactions that require an independent party to hold cash, while disbursing it quickly and securely, in accordance with the terms of the Escrow Agreement. Money will be held in the Cayman Islands. A team from MUFG Investor Services, with an average of fifteen years’ experience each, will centrally manage the onboarding and negotiation of terms, in line with their standard escrow and banking agreements. This combination of factors means that the terms of escrow accounts can be negotiated and opened swiftly. Throughout the process, MUFG Investor Services will also provide due diligence, operating its Know Your Client checks, prior to receipt and disbursement of funds. Additionally, online access provided to parties will ensure full transparency is maintained, while providing support for any necessary accounting and audit requirements. “We are very excited to be launching our new escrow offering, which will not only provide a value-add service to our existing clients but will also allow us to offer other MUFG Investor Services products and services to new escrow-only clients. The offering will be a key component of the future banking value chain, and our dedicated team will ensure that escrow accounts are set up quickly and efficiently, while maintaining the highest standard of client service across the relationship”, said Dan McNamara, Chief Strategy Officer. For more information on these services and more reach out to **Categories:** Press Releases **Tags:** banking services, Cayman Islands, escrow, escrow accounts, solutions provider --- ### [Lessons in Business Continuity and Adapting to Permanent Change](https://www.mufg-investorservices.com/lessons-in-business-continuity-and-adapting-to-permanent-change/) **Published:** February 10, 2021 **Author:** Jessica Everard **Excerpt:** , a clear divide has emerged between companies that were prepared and those that weren’t. Some have struggled with how to move forward and keep their people safe, others with how to maintain client service or supply chains. The companies that had robust plans in place to deal with uncertainty – and had invested in, maintained and updated their plans – have transitioned smoothly. **Content:** By John Sergides, CEO As we start 2021, a clear divide has emerged between companies that were prepared and those that weren’t. Some have struggled with how to move forward and keep their people safe, others with how to maintain client service or supply chains. The companies that had robust plans in place to deal with uncertainty – and had invested in, maintained and updated their plans – have transitioned smoothly. To respond effectively when business as usual becomes impossible, companies must be prepared with a resilient business continuity plan (“BCP”) and an execution strategy. Add in strong leadership and a robust communications plan and the companies will be well positioned to survive – and even thrive – through a major disruption. The best prepared companies are also better positioned, from more remote workers to more diversified supply and revenue chains, to adapt to the changes that will persist beyond the acute phases of the pandemic. More than a few companies have claimed that their BCP failed at a critical time. While the plan may have been flawed in some way, the more likely scenario is that it wasn’t reviewed, updated and tested sufficiently. Companies can’t expect that a years-old plan that has never been rehearsed will stand up against a crisis. In truth, the pass/fail mark is awarded by the staff and the clients, who are best placed to judge this. **Developing a BCP that Works** In normal times, an overall business strategy is designed to help a company grow sustainably and more profitably. A BCP shares those goals but also puts in place essential building blocks to minimize disruption and keep the business up and running through various scenarios. At MUFG Investor Services, we began overhaul work on our business continuity strategy many years ago by identifying and mitigating potential weaknesses. An inability to access our offices was a key concern so we crafted a detailed plan to allow our entire workforce to work remotely. We were able to execute the plan in early February, including cycling teams in and out of offices during the transition as needed. Over the years, we have also focused on on-shoring or nearshoring rather than offshoring. Retaining high-skill positions to ensure quality and reliability whilst avoiding low-cost locations has always been a core component of our success. As the crisis has unfolded, many companies have seen the peril involved in locating essential functions in low-cost but potentially less dependable locations. While the immediate cost savings may seem attractive, an excessive dependence can be catastrophic if those locales experience the kind of shutdown and ongoing turbulence we have seen. As a bank and service provider, ensuring that our clients could continue to transact business was also an important objective. As other business process outsourcing providers stumbled, we were able to provide clients with informed, seamless services. Since we already knew our clients’ business, we were able to be effective quickly. We also moved to diversify our products and services to provide more options as customer and client needs change, and to ensure a steady source of revenue in any environment. The demand for subscription line and NAV based credit was through the roof. Ways to mitigate the huge FX volatility were also in demand. Our unique ability to service that need was felt keenly by our clients. Where clients had other service providers in trouble, we had to extend outsource operations overnight to other clients who were effectively blind. As our overall strategy and BCP have unfurled, we are seeing the benefits. We are expanding business lines, bringing in new clients and hiring and onboarding new employees. This type of growth is the true test of how well a BCP performed. Of course, any plan is only as good as the leadership spearheading it and the employees who must make it happen. Clear, ongoing communications are also essential. Deploying the Plan and Engaging Employees One of the strongest determinants of how well a plan executes is leadership. Strong and effective leadership is absolutely critical in profoundly unsettled situations such as the current pandemic. This means not only spearheading the effort but also being able to adapt and create solutions when problems arise. Leadership also goes hand in hand with communication – with employees, clients, vendors, management at all levels, regulators and local communities. Many well-designed BCP’s have foundered on poor communication. Effective leadership requires transparency, authenticity and clarity. Leaders must articulate the larger strategy and ensure that employees have an opportunity to ask questions and receive honest answers. This builds unity and trust. Most team members will get solidly behind the effort – and even rise to new heights – as long as they feel informed and respected. In a recent survey conducted with staff, 76 percent strongly agreed that communication within MUFG Investor Services is good within the organization, especially during these times. Employees make or break a crisis response. They are ultimately responsible for whether the quality of services or products stays the same or even improves. It’s important to never underestimate the contributions of individuals, the resiliency of a team and the commitment to one another that forms in times of crisis. **Lessons Learned and Continuous Adaptation** When people say nothing will ever be the same, it is often a hyperbole but in the case of the coronavirus pandemic, it is accurate. The impacts have already been immense. One of the biggest changes from a business perspective is the number of people who are now working remotely. While remote work was sometimes viewed through a skeptical lens in the past, this experience forced upon us has yielded valuable insight. Our data shows that MUFG employees are more productive than they had been in the office, due in part to not having to commute and more flexibility in daily work schedules. Further, employee engagement has also trended up, with many team members reporting that they are more focused on their work responsibilities and less distracted. Our fully engaged employees are at an all-time high, with 88 percent of staff surveyed stating they are fully/partially engaged with the company. Of course, the likely trend of remote work becoming more common has a raft of implications, from real estate markets to where people choose to live, from hiring and retention to the very nature of the workplace. **Fail to Plan at Your Peril** All of us are in new territory and this may be the “great work experiment” of our lifetime. One thing is clear, however: the existential threats we face are real and constant. It’s essential for firms to have a battle-tested BCP that is subject to regular simulations and measured for resiliency. More and more, we will see crises where the duration and severity are simply unknown, similar to what we are now experiencing. In these scenarios, intensive planning, ingenuity and flexibility will be the difference between business failure and business success. [Download Article](https://www.mufg-investorservices.com/wp-content/uploads/2021-2-feb-john-sergides-lessons-in-business-continuity-and-adapting-to-permanent-change.pdf) **Categories:** Thought Leadership **Tags:** BCP, Client Service, COVID, Flexibility, Leadership, Planning, Prepared, Remote work, Service provider, WFH, Work from home --- ### [Brexit and Covid: Waiting for the dust to settle](https://www.mufg-investorservices.com/brexit-and-covid-waiting-for-the-dust-to-settle/) **Published:** March 3, 2021 **Author:** Jessica Everard **Content:** **Speaking from his home in Dublin, where the country has been in lockdown since the end of December, MUFG Investor Services’ David Rochford talks to Funds Europe about Luxembourg, Brexit, and the ongoing fallout of Covid-19.** We have just ended one tumultuous year of Covid-19 and reached the end of the era of preparing for Brexit. Both are still rolling out the long-term financial effects, says Rochford, MUFG Investor Services’ (“MUFG”) head of hedge, private equity & real asset funds. “Ultimately,” he continues, “I look over our alternative strategies, at what’s happening in the market, at fund flows, at what our clients are doing, and our reactions to this. Ensuring we are aligned to respond to our clients’ needs over the coming years. I also look at how we’re performing financially in each of these key strategies.” For Rochford and MUFG, Luxembourg is central to these plans. In September, the company posted an article to its website extolling the virtues of the country for when the global economy emerges from the current pandemic. Post-Brexit, as the financial services landscape across Europe continues to come into focus, Rochford says that the Grand Duchy remains as a domicile of choice. “From a financial services perspective, people were pretty ahead of the game regarding Brexit,” he says. “A lot of asset managers have been moving to set up in Ireland or Luxembourg, and had started to move or second staff to these companies. There’s definitely been an influx of new management companies being set up in the last year-and-a-half.” “The whole thing is going to take a while to settle as Brexit has only really started now,” says Rochford, adding that the reality has yet to hit the markets. There have been some concrete changes outside of Brexit, he says. “What’s been interesting over the last few years has been the real growth in alternative asset classes, private equity, debt and real assets. There’s also been the interest we’ve seen from those outside Europe such as the North American and Asian managers. We’ve seen the interest in alternative markets and that has centred on Luxembourg funds.” The alternative asset space will remain a key focus of MUFG’s. “One thing that we feel positive about is that alternative assets are going to increase over the next few years. It’s not just us; Preqin predicts that over $1 trillion of assets will be added each year to alternatives up until end of 2025. This growth will inevitably make Luxembourg a key domicile of choice. People will invest more and the servicing of that clientele will increase. We definitely feel that that will be the case, with our ability to provide fund financing, FX and banking services in conjunction with management company, Depositary & fund administration services, we are in a great position to capture this growth” Rochford tells Funds Europe over Zoom. MUFG has been focusing on Luxembourg, where it’s already had teams operating for over 40 years. According to Rochford, MUFG has been actively engaged with the regulator, the Commission de Surveillance du Secteur Financier, for the last two-to-three years. “We have put an outsourcing arrangement in place where, if you have a Luxembourg fund, it can be serviced by teams located close to clients in their time zone. We have an oversight team in Luxembourg to ensure that all the local legal and regulatory requirements are being met.” [Article originally featured in Funds Europe 2021](https://www.mufg-investorservices.com/wp-content/uploads/brexit-and-covid-waiting-for-the-dust-to-settle-funds-europe-byline-david-rochford.pdf) **Categories:** Thought Leadership **Tags:** alternative assets, banking services, Brexit, COVID, debt, domiciling, EU, Europe, financing, fund administration, investor services, Luxembourg, Private Equity, real assets --- ### [The Right FX Overlay Could Help Investors Navigate a Turbulent 2021](https://www.mufg-investorservices.com/the-right-fx-overlay-could-help-investors-navigate-a-turbulent-2021/) **Published:** June 30, 2021 **Author:** Jessica Everard **Content:** By Russel Singh, Head of FX Services – Americas region, Al Baptiste, Global Head of FX Sales and Hans Jacob Feder, Global Head of FX Services. The rapid, unpredictable and devastating nature of Covid-19’s spread forced investors in foreign exchange (“FX”) or with currency exposure to negotiate a rocky 2020. Many reeled as the pandemic escalated uncertainty and volatility substantially across markets, often upending strategies that had benefitted from years of relatively modest price moves. Even amid a hopeful backdrop, this year’s outlook for the FX market remains turbulent. More than a few market watchers anticipate elevated volatility and uncertainty—and a weaker dollar—over the near term, as coronavirus vaccines roll out slowly and unevenly across the globe and a number of central banks hold benchmark interest rates at, near or below zero. And while many investors imagined they would see reduced U.S. political uncertainty, widespread Covid-19 vaccinations and an eventual global economic recovery in 2021, last year’s tumult motivated some to revisit their approach to hedging currencies. Consequently, fund administrators have seen an uptick in their currency hedging business lines, led by investors who had always hedged their currency risk—but mostly did it themselves—and those money managers who’d only hedged occasionally for strategic reasons. In this environment, there are advantages for some investors to explore FX hedging strategies on their overseas investments. Currency overlays managed by the right fund administrator can minimize investors’ FX risk and mitigate the damage outsized adverse FX moves can cause to their positions. *Anticipating volatility* Heading into early 2020, FX volatility had been falling over the preceding 10 years, reducing many real money managers’ urgency to hedge their currency risk or leading some who invested in higher-yielding currencies to hedge more opportunistically. Similarly, many alpha-seeking investors found reliable returns in carry trade strategies, even as interest rates globally trended lower. These strategies—in which investors borrow a low-interest-rate currency, such as the U.S. dollar or Japanese yen, and invest in a high-interest-rate currency, such as the Mexican peso or the Indian rupee—see more success in markets where currency prices move minimally. Covid-19’s arrival, and the subsequent uncertainty and volatility it unleashed, prompted many currency and other investors to move their money into assets that historically retain their value amid turbulence—in this case, U.S. dollars. The shift strengthened the dollar, leading to large losses in those unhedged positions where investors had used the U.S. currency to fund their investments in higher-yielding assets or were re-patriating their gains from overseas positions. Markets in early 2021 have calmed somewhat on the back of rising expectation for a global economic recovery and greater U.S. political and monetary policy clarity. But significant uncertainties remain, particularly concerning new Covid-19 strains and vaccine access, that could prompt more sporadic currency price jumps. A number of FX strategists anticipate a weaker dollar this year. They see factors that typically weigh on the dollar persisting, such as barrel-scraping U.S. interest rates, heavy U.S. trade and budget deficits and expectations that recovering world trade would buoy overseas economies first. Additionally, many strategists predict investors’ return to riskier assets in search of yield during calmer market spells will also weigh on the U.S. currency. But the pandemic’s endurance and unpredictability, alongside the complications involved with vaccinating the world, could continue to drag on global economies as they recover. These factors should bolster elevated volatility expectations. *Guarding against FX risk* Some FX investors weighing these developments are also reexamining their currency hedges. Among global FX investors—including hedge funds; fund of funds; UCITs; exchange-traded funds; private equity investors in real estate and other illiquid investment projects; and long-only, traditional asset managers—those who hedge their currency risk generally fall into three camps: - Hedge 100%: These investors believe hedging currencies makes sense in order to remove volatility and provide clients with “pure” returns (neutralizing the effects of negative currency moves) - Hedge 0%: These investors believe in interest rate parity over the long term, rendering FX hedging irrelevant and costly; a small subsection believes that FX risk is an important part of the investment strategy when buying an emerging market asset - Partially hedge: These investors believe it’s possible to boost returns by hedging strategically or using a utility function of volatility versus cost (carry) of hedging; investors typically define this as an Active Currency Overlay Recently, investors who partially hedge their currency risk have started to revisit their strategies. In addition, investors who hedge 100% are looking to outsource their currency hedging, as their existing setup has proven less effective operationally and expensive. Although alpha seekers mostly prefer marketplace volatility, which enables them to find opportunities amid gyrating prices, a number of traditional asset managers found last year’s turbulence worrying. Many of these investors consider FX hedging to fall outside their core expertise and have decided to outsource the task to reduce uncertainty and protect their returns against the damage future spikes in volatility could cause. *Hedging FX risk as a core competency* A robust FX overlay can free up time for investors to focus on what they do best, as well as reduce costs and risks. But not all currency hedging overlays are created equal; it’s worth taking the time to find a fund administrator that brings transparency and choice to the FX hedging process and is backed by a sufficient balance sheet to absorb losses. Look for an administrator that can guarantee currency trade execution against a comprehensive and publicly available benchmark on both spot and forward transactions, such as WM/Refinitiv FX Benchmarks, which gives investors complete transparency. Investors should also seek hedging overlays that execute trades in a competitive request-for-quote auction, a process that involves sending out trade requests to several market participants simultaneously, comparing offers and selecting the best price. Other market participants, such as banks, offer FX overlay services. However, most banks execute clients’ trades internally, thereby electing neither to source the best price in the market nor provide much transparency on the execution. Furthermore, few offer benchmark execution on currency forwards. Specialist asset managers also provide currency hedging programs where they take a fiduciary role. But while they trade competitively in the market, they often lack sufficient balance sheets to cover any losses they incur through a wrong hedge, leaving clients exposed. FX hedges are designed to remove currency price movements from an investment decision, allowing investors to focus on their specialty assets. A market with higher volatility signals a greater need for hedging currency risk. Today, large segments of the developed markets exist in negative or near-zero interest rate environments, which investors must navigate without the benefit of reliable or empirically tested models. FX strategists expect turbulent markets and a weaker U.S. dollar over the short term. As rock-bottom rates and an unconquered virus continue to fuel the kind of uncertainty that renders many assumptions and FX risk models useless, it might be time to try to make the future of currency price moves irrelevant by hedging it away. **Categories:** Thought Leadership **Tags:** currency hedging, foreign exchange, FX, fx calculation, fx execution, FX Overlay, Risk --- ### [MUFG Investor Services Recognized for Supporting Newcomers to Canada](https://www.mufg-investorservices.com/mufg-investor-services-recognized-for-supporting-newcomers-to-canada/) **Published:** March 11, 2020 **Author:** Jessica Everard **Content:** **Halifax, Nova Scotia, March 11, 2020** – MUFG Investor Services is pleased to be recognized today by the Honourable Marco E.L Mendicino of Immigration, Refugees and Citizenship Canada as one of the recipients of the 2020 Employer Awards for Newcomer Employment. The Immigration, Refugees and Citizenship Canada (IRCC) Employer Award is an acknowledgment of MUFG Investor Services’ work, through its office in Halifax, Nova Scotia, to improve the integration of newcomers into the Canadian labour market. Rachael Pascall, Head of Talent Acquisition accepted the award on behalf of the firm. MUFG Investor Services offers newcomers information on opportunities and IRCC-funded services, coordinates temporary housing, and provides basic necessities to ensure that new employees have a comfortable and positive experience arriving in Canada. These initiatives reflect the company’s commitment to a sustainable job creation process that promotes economic growth and social inclusion with the intent to foster more fulfilling careers and greater involvement in the community. “MUFG Investor Services has always seen diversity and sustainable job creation as being at the heart of what makes a successful company. The people who make up our business are the key to our success, and having a truly global team means that we can continue providing best-in-class service while understanding what our clients and local communities are facing,” said John Sergides, CEO of MUFG Investor Services. “We are honored to be acknowledged by the Government of Canada for our commitment to the values of diversity and inclusion.” The Halifax office currently supports 277 permanent employees, two contract workers and five co-op students, all from various backgrounds. The size of MUFG Investor Services’ Halifax team has more than tripled in the past three years, as the company recognizes the region as a strategic location to grow due to its geographical proximity and easy travel to financial centers and increased access to a diverse and talented workforce. \# # # **About MUFG Investor Services:** MUFG Investor Services provides asset servicing solutions to clients globally. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – it provides clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, fund of hedge fund financing, trustee services and depository to securities lending and other banking services. MUFG has 90 years of custody experience, 350 years of banking history and has run a global securities lending program for 20 years. MUFG Investor Services currently provides administration services for over 2,100 funds across all investment strategies, asset types and fund structures. It has over $600bn in assets under administration. [www.mufg-investorservices.com](https://www.mufg-investorservices.com) **Categories:** Press Releases --- ### [MUFG Investor Services Celebrates 50 Years in the Cayman Islands](https://www.mufg-investorservices.com/mufg-investor-services-celebrates-50-years-in-the-cayman-islands-2/) **Published:** September 29, 2022 **Author:** Jenny Redlin **Content:** **Cayman Islands, September 29, 2022 –** MUFG Investor Services, a leading asset servicing provider for the global investment management industry, celebrates its 50th anniversary of operating in the Cayman Islands this month. MUFG Investor Services in the Cayman Islands was first incorporated as Swiss Bank and Trust Corporation Limited in September 1972. “We’re proud to celebrate the achievements and substantial growth of MUFG Investor Services in the Cayman Islands over the past 50 years. This important milestone reflects our continued investment in and commitment to our clients, our employees, and the region,” said John Sergides, Chief Executive Officer of MUFG Investor Services. “From day one, our strategy has been to operate from locations where we can best serve our international client base, comprised of some of the largest fund managers in the world. Today, our global footprint includes the Cayman Islands as home to one of our largest offices.” MUFG Investor Services in the Cayman Islands has grown to over 160 employees and received the 2020 Cayman Islands Monetary Authority (CIMA) Premier Partner Award for its excellence in supporting lifelong professional development. **About MUFG Investor Services** MUFG Investor Services is a leading asset servicing provider for the global investment management industry. With over $770 billion in assets under administration, it’s one of the top fund administrators globally. Its nearly 500 clients represent hedge funds, asset managers, private equity, real assets, fund of funds, and more, and benefit from a broad range of additional solutions including fund financing, foreign exchange, custody, trustee services, depository, middle-office outsourcing, securities lending, and other banking services. MUFG Investor Services is a division of Mitsubishi UFJ Financial Group, Inc (MUFG), one of the largest banks in the world with $3.3 trillion in assets. To learn more, please visit us at [www.mufg-investorservices.com](https://www.mufg-investorservices.com). **Categories:** Press Releases **Tags:** Cayman, CIMA, fund administration, Funds, mufg, MUFG Investor Services, Talent --- ## Pages ### [Home 2025](https://www.mufg-investorservices.com/) **Published:** September 9, 2025 **Author:** I Q **Content:** ![](https://www.mufg-investorservices.com/wp-content/uploads/hero1-1.jpg) ![]() # A Partnership Built Around You We're a global leader in asset servicing and operational transformation, built for alternatives. [ Find Out More ](/about-us/overview/) ![Better Together campaign banner with hands holding a beam of red light]() ![Better Together campaign banner with hands holding a beam of red light]() # Together, we can go further. Our new brand campaign celebrates the power of partnership built on trust, collaboration, and a shared vision for growth. [ Find Out More ](https://www.mufg-investorservices.com/better-together/) ![]() ![]() Product Spotlight # Fee Calculations You Can Count On See how you can simplify even the most complex fee calculations with our new tool. [ Discover More ](https://go.mufg-investorservices.com/Fee-Calculations.html) ![]() ![]() Thought Leadership # A Market Matures: Navigating the Rise of Direct Lending Learn how direct lending became the go-to financing option for bigger deals in private credit. [ Download the White Paper ](https://www.mufg-investorservices.com/wp-content/uploads/mufg-carne_whitepaper_2025.pdf) ![]() ![]() Client Stories # No More Heavy Lifting How one fund achieved a seamless shadow accounting record without any hires or tech spend. [ Read the Client Story ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ## Our Solutions Built for the world’s largest funds and asset owners. Let’s find your solution. Asset Servicing From fund administration and trade monitoring to performance insights and more, we provide unmatched expertise in alternatives and integrated, industry leading solutions across all asset classes. ![]() [ Asset Servicing ](/solutions/asset-servicing/)- [ Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ Debt Services ](/solutions/asset-servicing/debt-services/) - [ Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ Fund Trading ](/solutions/asset-servicing/fund-trading/) - [ Limited Partner Servicing ](/solutions/asset-servicing/limited-partner-servicing/) - [ Loan Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/debt-services/) - [ Transfer Agency Services ](/solutions/asset-servicing/transfer-agency-services/) [ ![]() Asset Servicing ](/solutions/asset-servicing/) Banking & Liquidity Our fully loaded platform puts global connectivity and open-access integrations at your fingertips, giving you seamless service on everything from custody to banking and FX in one place. ![]() [ Banking & Liquidity ](/solutions/banking-liquidity/)- [ Banking ](/solutions/banking-liquidity/banking/) - [ Depositary ](/solutions/banking-liquidity/depositary/) - [ Escrow Agency Services ](/solutions/banking-liquidity/escrow-agency-services/) - [ Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) - [ Global Custody ](/solutions/banking-liquidity/global-custody/) [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) Corporate & Regulatory Services Our extensive experience and local knowledge in regulatory reporting, compliance, and global tax advisory are strategic pillars of our service. ![]() [ Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/)- [ Corporate Secretarial Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/corporate-secretarial-services/) - [ Regulatory Reporting & Compliance ](/solutions/corporate-regulatory-services/regulatory-reporting-compliance/) - [ FATCA & CRS ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fatca-crs-services/) - [ Fiduciary Services ](/solutions/corporate-regulatory-services/fiduciary-services/) - [ Financial Statement Preparation ](/solutions/corporate-regulatory-services/financial-statement-preparation/) - [ Management Company Services ](/solutions/corporate-regulatory-services/management-company-services/) - [ ESG Services ](/solutions/corporate-regulatory-services/esg-services/) [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Financing If you need a subscription line, margin, or agent lending to optimize income from your portfolio, we can get you ready for your next move. ![]() [ Financing ](/solutions/financing/)- [ Fund Financing ](/solutions/financing/fund-financing/) - [ Securities Lending & Agency Repo ](/solutions/financing/securities-lending-agency-repo/) [ ![]() Financing ](/solutions/financing/) Business Consulting We understand the intricacies of alternatives. Our industry veterans provide expert counsel that helps you navigate resource constraints, market swings, and more. ![]() [ Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/)- [ Peer Set & Service Provider Benchmarking ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) - [ Human Capital Advisory ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) - [ Infrastructure Build Out ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) - [ Operational Transformation ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) [ ![]() Business Consulting Services ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) [ Discover Our Solutions ](/solutions/) ### The MUFG Advantage With 360 years in business and strong credit ratings, we are more than a committed provider. We are a trusted partner in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* $ 0 T Assets Under Administration\*\* $ 0 B Assets Under Custody\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April1, 2026, and S&P as of April 1, 2026 \*\*MUFG Investor Services as of Q3 2025 ## News & Insights [ Podcast ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) #### Inside Asia’s Evolving Hedge Fund Landscape Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. ![Podcast discussion on the Asia hedge fund landscape and investor expectations]() ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) [ Blog #### Private Market Operations: What a Reset Means for Alternative Asset Managers Recently, industry discussions have centered around the idea... ![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.]() ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [ Thought Leadership #### Operational Considerations for Semi-Liquid Funds In this article, MUFG Investor Services examines the legal and operational considerations surrounding semi-liquid funds and explores approaches that may support future growth through scalable frameworks, appropriate guardrails, and tailored operational support. ![Operational and legal considerations for semi-liquid and evergreen funds]() ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [ Newsletter #### MUFG Alt Insider Quarterly Newsletter Q2 2026 This issue of MUFG Alt Insider explores evolving fund structures, operational readiness, fund administrator conversions, and other developments shaping today's alternative investment landscape. ![MUFG Alt Insider Q2 2026 newsletter cover]() ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q2-2026/) [ Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds While offering unique investor benefits, semi-liquid fund administration... ![Abstract network visualization representing semi-liquid fund administration and evergreen fund operations]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) [ Newsletter #### Regulatory Round-Up Q2 2026 The latest global regulatory developments affecting fund managers, with key updates across the EU, UK, and US and insights into what they mean for firms navigating an evolving regulatory landscape. Download the full Regulatory Round-Up for key regulatory insights affecting fund managers. ![Q2 2026 Regulatory Round-Up for Fund Managers covering key regulatory developments across the EU, UK, and US]() ](https://www.mufg-investorservices.com/wp-content/uploads/regulatory-round-up-fund-managers-q2-2026.pdf) [ In The News #### Fi Dinh Honored at the 2026 Women in Finance Asia Awards Fi Dinh, Head of Fund Finance APAC at... ![Blurred concert crowd facing a brightly lit stage with warm bokeh lights and colorful screens in the background, creating a vibrant evening performance scene.]() ](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) [ In The News #### Operational Readiness for Evolving Private Market Structures Semi-liquid funds (also referred to as evergreen funds)... ![Featured in Alternatives Watch]() ](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) [ Newsletter #### MUFG Alt Insider Quarterly Newsletter Q1 2026 This issue of MUFG Alt Insider highlights insights on private markets evolution, operational excellence, automated FX solutions, fund finance strategies, and global regulatory updates. ![MUFG ALT Insider Q1 2026 newsletter cover.]() ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q1-2026/) [ All news ](/press-room/) [ Subscribe to MUFG Alt Insider ![]() ](/subscribe/) ![]() Subscribe to receive the latest alternative investment news, products and perspectives ## Client Stories Real solutions for real clients. Read our stories about how we help the world's leading funds operate smarter. [ ![Two electrical cables connecting with a bright spark, representing scalable client connectivity and partnership.]() Limited Partner Servicing #### Powering Connections A global custodian’s LP with $20B+ AUM and 300+ investments modernized its manual processing, achieving 99.8% valuation accuracy and a 68% increase in number of investments. Read more ](https://www.mufg-investorservices.com/case-study/powering-connections/) [ ![Close-up of a needle with thread looped through its eye against a black background.]() Hedge Fund Administrator Conversion #### Orchestrating Complexity A hedge fund with $400+ million AUM restructured into a parallel master feeder fund and converted fund administrators, resulting in 80% reduction in NAV review time. Read more ](https://www.mufg-investorservices.com/case-study/hedge-fund-conversion/) [ ![Silver knight chess piece on a dark, reflective chessboard with dramatic lighting.]() Private Equity Fund Administrator Conversion #### Transition with Precision A private markets book of business with $2.5 billion AUA and 120+ legal entities transitioned fund administrators, capturing 15 years of historical data. Read more ](https://www.mufg-investorservices.com/case-study/private-equity-conversion/) [ ![Race car speeding through the night in motion blur]() Fund Financing #### Dynamic Financing Solutions A private markets manager with $700B+ in total capital secured an umbrella subscription line, reducing deal execution time by 30%. Read more ](https://www.mufg-investorservices.com/case-study/dynamic-financing-solutions/) [ ![Empty highway lanes stretching into the dark]() Evergreen Fund Servicing #### No Exit Needed Within seven weeks, a $1B+ global investment manager launched its first evergreen fund, with full back-office support in place. Read more ](https://www.mufg-investorservices.com/case-study/no-exit-needed/) [ ![Ripples spreading from a water droplet]() Foreign Exchange Overlay #### Fully Automated FX A multi-billion-dollar asset manager converted euros and sterling balances into USD across multiple funds, improving reconciliation accuracy. Read more ](https://www.mufg-investorservices.com/case-study/fully-automated-fx/) [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ## Trusted Leadership We don’t just provide asset servicing—we provide a gateway for our clients to expand into new geographies with confidence. Wherever they want to go, we can support them. **John Sergides,** Chief Executive Officer [ Meet the Team ](/about-us/leadership/) ![]() [ Meet the Team ](/about-us/leadership/) ## Why Work Here Just a few reasons… We don’t just build careers, we nurture people. By investing in learning and wellness, and providing access to leadership, we foster brilliantly different employees who are empowered to do their best work. [ Join Us ](/careers/) Brilliantly Different ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [About Us](https://www.mufg-investorservices.com/about-us/overview/) **Published:** September 9, 2025 **Author:** I Q **Content:** We’re a global leader in asset servicing and operational transformation, built for alternatives and trusted by the world’s largest public and private funds. ## How We're Different #### 1 Truly Tailored We recognize that your setup and strategy are unique, so we immerse ourselves in your environment and diagnose your challenges firsthand, before designing solutions alongside you. #### 2 Long-Term Thinking Our unwavering commitment as an asset servicer and as a bank, backed by MUFG's 360 years of navigating market cycles, makes us a reliable and well-capitalized partner. #### 3 Tenured Teams We work hard to ensure our people stay with us, fostering a positive culture and a highly engaged workforce so you can count on long-term relationships with your account teams. #### 4 Alternatives Focused Our solutions are focused on alternatives and seamlessly delivered at every stage of the investment life cycle, so you can fully concentrate on growth. #### 5 Global and Local With a presence in 16 locations worldwide, we can meet you wherever you are, and help you expand with confidence. #### 6 Single-Source Provider We combine a best-in-class asset servicing offering with integrated banking, treasury, FX, financing, custody, and depositary for end-to-end support across the value chain. ## Global Footprint Our global reach and local regulatory expertise set us apart. [ Global Footprint ](/about-us/our-locations/) ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/globalfootprint-map.png) Dublin Dublin MUFG Alternative Fund Services (Ireland) Limited MUFG Trustee (Ireland) Limited MUFG Investor Services (Ireland) Limited 15 George's Quay Dublin 2 D02VR98 Ireland T: +353 1 647 0500 Dublin Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A (Dublin Branch) 15 George's Quay Dublin 2 D02VR98 Ireland T: +353 1 634 4270 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=dublin) Dallas Dallas MUFG Capital Analytics, LLC 325 North St. Paul Street Suite 4700 Dallas, Texas 75201 T: +1 214 765 1800 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=dallas) Cayman Islands Cayman Islands MUFG Alternative Fund Services (Cayman) Limited 205 Elgin Avenue Pavilion East, Cricket Square, 4th Floor PO Box 852 George Town, Grand Cayman KY1-1103 Cayman Islands T: +1 345 914 1000 Cayman Islands MUFG Fund Services (Cayman) Limited 205 Elgin Avenue Pavilion East, Cricket Square, 4th Floor PO Box 609 George Town, Grand Cayman KY1-1107 Cayman Islands T: +1 345 914 1000 Cayman Islands [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=cayman-islands) Rockville Rockville MUFG Investor Services (US), LLC 805 King Farm Boulevard Suite 600 Rockville, Maryland 20850 T: +1 240 614 4800 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=rockville) Toronto Toronto MUFG Fund Services (Canada) Limited 154 University Avenue, Suite 700 Toronto, Ontario Canada M5H 3Y9 T: +416 971 4700 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=toronto) New York New York MUFG Fund Services (USA) LLC 1221 Avenue of the Americas 10th Floor New York, NY 10020 T: +1 212 295 3820 New York Mitsubishi UFJ Trust & Banking Corporation 1221 Avenue of the Americas 10th Floor New York, NY 10020 T: +1 212 838 7700 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=new-york) Halifax Halifax MUFG Fund Services (Canada) Limited Summit Place, 4th Floor 1601 Lower Water Street Halifax, Nova Scotia Canada B3J 3P6 T: +1 902 493 7000 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=halifax) London London MUFG Fund Services (UK) Ltd. 24 Lombard Street 4th Floor London, England EC3V 9AJ T: +44 20 7220 4000 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=london) Luxembourg Luxembourg Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. 287, Route d'Arlon L-1150 Luxembourg, Grand Duchy of Luxembourg T: +352 445 1801 Luxembourg MUFG Lux Management Company S.A. 287, Route d'Arlon L-1150 Luxembourg, Grand Duchy of Luxembourg T: +352 44 518 0907 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=luxemburg) Cyprus Cyprus MUFG Fund Services (Cyprus) Limited 4 Christaki Kranou Street Germasogeia CY-4047 Limassol Cyprus [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=cyprus) Kuala Lumpur Kuala Lumpur MUFG Investor Services (Malaysia) Sdn. Bhd. Suite 27.01, 27.3 & 27.05, Level 27, Menara Exchange 106, Lingkaran TRX, 55188 Tun Razak Exchange, 55188 Kuala Lumpur, Federal Territory of Kuala Lumpur Registered Office: Unit No. L25-1, Level 25, TSLAW Tower No. 39 Jalan Kamuning 55100 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=kuala-lumpur) Singapore Singapore MUFG Fund Services (Singapore) Pte. Ltd. 50 Raffles Place #25-06 Singapore Land Tower Singapore (048623) T: +65 6240 7500 Singapore Mitsubishi UFJ Trust and Banking Corporation, Singapore Branch 7 Straits View #23-01 Marina One, East Tower Singapore (018936) T: +65 6225 9155 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=singapore) Hong Kong Hong Kong MUFG Fund Services (Hong Kong) Limited Registered Office: Room 1917, 19/F, Lee Garden One 33 Hysan Avenue Causeway Bay Hong Kong [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=hong-kong) Tokyo Tokyo Mitsubishi UFJ Trust & Banking Corporation Global Investor Services Sales Division 4-5, Marunouchi 1-Chome Chiyoda-ku, Tokyo 100-8212 Japan T: +81 3 3287 9445 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=tokyo) Sydney Sydney MUFG Fund Services (Australia) Pty Ltd Liberty Place Level 42 161 Castlereagh Street Sydney NSW 2000 Australia Registered Office: Level 9, 505 Little Collins Street Melbourne VIC 3000 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=sydney) Vancouver Vancouver MUFG Fund Services (Canada) Limited 1075 West Georgia Street Suite 900 Vancouver, British Columbia Canada V6E 3C9 [ ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Full Details ](/about-us/our-locations/?loc=vancouver) ## Our History Legacy of Trust Being a member of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with 360 years of service, has enabled us to grow our business into an industry-leading franchise, surpassing $1 trillion in assets in less than a decade. [ Our History ](/about-us/our-history/) ![]() ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Convert Without Compromise](https://www.mufg-investorservices.com/convert-without-compromise/) **Published:** June 16, 2026 **Author:** I Q **Content:** Your browser does not support the video tag. ## Convert Without Compromise Is your fund operating model keeping pace and ready for change? Evaluate the benefits of a fund administrator conversion. [ Speak to our Experts ](https://www.mufg-investorservices.com/contact-us/) Our Process ## At MUFG Investor Services, we redefine what a fund administrator transition feels like for alternative asset managers. Our dedicated Conversion team partners with fund managers through every step of the process, providing guided onboarding, thorough due diligence, tailored project frameworks, and more. From contract-signing to go-live, our conversions are executed with precision for minimal disruption to clients and their investors. Our specialists undertake a flexible yet well-orchestrated approach, with continuous transparency from the start. Phase 1 Onboarding Workshops and Assessment Phase 2 Tailored Project Plan and Ongoing Checkpoints Phase 3 Data Migration Phase 4 Parallel Run Phase 5 Go-Live Our Difference ## Controlled Conversions Reconciliations. Reporting. Fee calculations. Investor due diligence and accruals. Transitioning critical services like these is a strategic, yet complicated, move. With decades of industry experience, we have developed a mature and custom-fit approach to deliver tightly controlled conversions. Proven Scalability Experts. Not Generalists Support across the Life Cycle Operational Precision - 01 Proven Scalability - 02 Experts. Not Generalists - 03 Support across the Life Cycle - 04 Operational Precision 01 / 04 Proven Scalability Over the past five years, our team has facilitated transitions for funds totaling more than $97 billion in assets under management (AUM), supporting conversions ranging from the $100s of millions to more than $30 billion in AUM. - Conversions for multi-tiered, public and private market funds - Successful transition of a private markets book of business capturing nearly 15 years of historical data - Extensive fund conversion with more than 400 legal entities and complex allocations \*As of May 2026 02 / 04 Experts. Not Generalists A dedicated Conversion team, not a rotating bench. - Single point of contact for the duration of the conversion - Transition specialists from across the industry - Coordination with incumbents to facilitate data migration - Thorough review and critical analysis of existing data 03 / 04 Support across the Life Cycle Integrated solutions to streamline fund operations. - End-to-end support across the value chain - Connected services include banking, financing, Business Process Outsourcing (BPO), and more - Automated and scalable solutions 04 / 04 Operational Precision Controlled, transparent, and built for continuity. - Conversions tailored for alternative asset managers - Experience across asset classes and strategies - Customized, flexible project frameworks Risk Management ## Addressing Friction Friction points are inherent throughout the fund administrator transition process. Our controlled conversions are designed to address common pain points, mitigating potential risk across client operations, data, and implementation: Execution Risk: Delivery & Experience - Protect the investor experience and servicing - Ensure timeline integrity Technology Risk: Data & Systems - Solve data migration hurdles and integration challenges - Address technology limitations - Automation of complex fee models - Build out custom data extracts and reporting Internal Risk: People & Knowledge - Minimize client resource strain - Address knowledge transfer gaps Myth-Busting ## Fact or Fiction MUFG Investor Services has supported complex transitions globally, ranging from the $100s of millions to more than $30 billion in AUM. We’ve witnessed first-hand the concerns that are inherent with converting administrators. Our specialists have encountered, and addressed, common misconceptions surrounding conversions. fiction You only convert fund administrators when something goes wrong. Fiction. Of course, if restatements become commonplace and errors/omissions are continually made, asset managers have an obligation to investors to consider switching administrators. However, managers may wish, or be required, to change administrators for reasons beyond performance. Funds, their portfolios and their legal structures may become more complex and required non-NAV services may broaden. fiction All fund administrators are similar. Fiction. While baseline services may be similar, fund administrators are not one-size-fits-all. We tailor fit solutions around client’s unique needs. When a manager converts, our specialists guide them from preliminary analysis through to go-live. Once fully transitioned, clients are assigned a dedicated, single point of contact. fact Converting fund administrators can be costly. Fact. There are costs involved with any new launch or conversion. However, these costs are often offset by significant benefits such as increased service levels, streamlined processes and automated activity. Our one-stop-shop approach provides support across the investment value chain, helping to streamline services and drive further efficiency. In many cases, delaying a change in fund administration can be more expensive in the long run, especially if a current administrator struggles to meet evolving demands. fact Converting fund administrators is time- and resource-intensive. Fact. Changing administrators requires time and resources. However, the complexity of the fund structure, current data quality and amount of historical data required to be transitioned are all determining factors. Strong project governance and dedicated staff help address concerns. Our conversion team partners with managers to define timelines, establish communication protocols, and execute detailed transition plans. fiction Converting administrators is always disruptive to investors. Fiction. When executed effectively, conversions can be completed with minimal investor impact. Minimizing friction, particularly around data collection and reporting, is a priority. Our experts conduct detailed analysis and partner with asset managers to facilitate an efficient conversion from an investor point of view. Throughout the process, our conversion team adapts to manager and investor needs, replicating current reporting if required, and suggesting enhancements where necessary. ## Conversion Resources Further information on our controlled conversions and fund administration capabilities [ ![Silver knight chess piece on a dark, reflective chessboard with dramatic lighting.]() Client Story #### Transition with Precision A private markets book of business with $2.5 billion AUA and 120+ legal entities transitioned fund administrators, capturing 15 years of historical data. Read More ](https://www.mufg-investorservices.com/case-study/private-equity-conversion/) [ ![Close-up of a needle with thread looped through its eye against a black background.]() Client Story #### Orchestrating Complexity A hedge fund with $400+ million AUM restructured into a parallel master feeder fund and converted fund administrators, resulting in 80% reduction in NAV review time. Read More ](https://www.mufg-investorservices.com/case-study/hedge-fund-conversion/) [ ![Red node at the center of a network-like diagram with curved white lines on a black background.]() Capabilities Brief #### Fund Administration Solutions Empowering alternative asset owners with scalable fund administration solutions designed for complex strategies, diverse asset classes, and global operations. Download ](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-Investor-Services-Fund-Administration.pdf) ### Solutions That Work Together In addition to Fund Administration expertise, these solutions help streamline your entire fund operations. [ Asset Servicing 1 ](/solutions/asset-servicing/) [ Banking & Liquidity 2 ](/solutions/banking-liquidity/) [ Corporate & Regulatory Services 3 ](/solutions/corporate-regulatory-services/) [ Financing 4 ](/solutions/financing/) [ Business Consulting 5 ](https://mufgstg.wpenginepowered.com/solutions/business-consulting-services/) - [ ![]() Asset Servicing ](/solutions/asset-servicing/) - [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) - [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Financing ](/solutions/financing/) - [ ![]() Business Consulting ](https://mufgstg.wpenginepowered.com/solutions/business-consulting-services/) ![Abstract black background with two dotted circular arcs forming a split, radar-like pattern around a small central circle on the bottom center.]() Begin your controlled conversion. Speak with our Conversion team about your unique transition framework, timeline, and requirements. --- ### [Better Together](https://www.mufg-investorservices.com/better-together/) **Published:** September 9, 2025 **Author:** I Q **Content:** We are a global leader We are a global leader in asset servicing and in asset servicing and operational transformation, operational transformation, built for alternatives. built for alternatives. # ## **Together,** we can go further. At MUFG Investor Services, we go beyond asset servicing. We’re your trusted partner in tackling operational complexities, unlocking new opportunities, and driving success across the entire investment life cycle. We’re built for alternatives, to help funds grow and thrive for the long run. [ Let's Get Together ](/contact-us/?utm_campaign=better_together) ![mask group 26 (1)]() 01 #### One Partner. Limitless Possibilities. ### **Together,** we build better solutions. Trusted by the world’s largest public and private funds, we turn asset servicing into a seamless strategic advantage. From fund administration to business process outsourcing, banking, treasury, FX, fund finance, regulatory and custody solutions, we bring it all together in one flexible, end-to-end platform, purpose-built for alternatives. Whether you’re launching a new fund or evolving your operations, we simplify the complex, so you can focus on what you do best, with better support behind you. #### Innovative Solutions Engineered to Deliver. [ ![img 11]() Fund Administration ](/solutions/asset-servicing/fund-administration/) [ ![mufg bpo thumbnail]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) [ ![f2d776216905751.6787cda0c4dab]() Banking ](/solutions/banking-liquidity/banking/) [ ![img 05]() FX Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ ![mufg bt img06]() Fund Financing ](/solutions/financing/fund-financing/) 02 #### The Custom Fit ### **A partnership** built around you. In a rapidly evolving investment landscape, true partnership means more than excellent service. It means providing customized solutions that fit your fund, your structure, and your strategy. We don’t force fit. We custom-build. Whether you need nuanced reporting, support for complex asset classes, or a setup that doesn’t exist yet, we build what’s needed to keep you ahead. Because when every solution is the right fit, better results follow. ![Video preview: A Partnership Built Around You with Joe Latini, Chief Commercial Officer]() Play Video 03 #### Global Reach. Local Expertise. ### **Together,** we take you where you want to go next. Our experts bring deep knowledge of local regulations and compliance. With dedicated teams across locations globally, we get your fund(s) up and running fast. From opening bank accounts, navigating regulatory setup, and providing seamless, around-the-clock support. Together, we move better so you’re ready to operate quickly. [ ![mufg website worldmap 02 1]() ](/about-us/our-locations/) [ Global Footprint ](/about-us/our-locations/) 04 #### A Legacy of Trust ![istock 2198191285 white]() ### **Better because of our heritage.** Together for the long run. Experience makes a difference. And we have a lot of it—360 years in fact. Rooted in a Japanese ethos of long-term partnership, we’re committed to the alternatives market for the long haul, proving that lasting relationships drive better outcomes. 05 #### Empowering our People ### **We’re not just different.** We’re Brilliantly Different. We are bound by a culture of collaboration, driven by diverse perspectives, and empowered to innovate. We are better together and when we empower our people, they empower you. ![Brilliantly Different brand video preview]() Play Video ## We achieve more **together** ![new project 5]() $0T+ Assets Under Administration (AUA)\* 0+ Clients\* ![img 10]() 0+ Funds Serviced\* ![group 290]() 0 years One enduring truth: **We’re better when we work together.** ![group 307]() 0 Strategic Locations ![a a 1 credit rating]() A/A1/A Credit Rating0 MUFG Bank rating by Moody’s as of May 1, 2024, Fitch as of Oct 24, 2024, S&P as of Nov 24, 2024. \*As of Q3 2025 ## Better than a solutions provider — a trusted partner. #### Hear firsthand what that means to us. #### Better. Together. The Big Picture. ![Better Together brand video preview]() ## **Together,** we get results. [ ![mobile banner image for fund finance client story]() Client Story ### Dynamic Financing Solutions When a global private markets investment manager wanted a new way to increase its overall borrowing and save time executing more deals, our Fund Finance team mobilized. Learn how we did it ](/case-study/dynamic-financing-solutions/) [ ![frame 54]() Client Story ### Ready For Takeoff We launched a debut credit fund in just six weeks without building new infrastructure or adding headcount for a UK fund manager. Learn how we did it ](/case-study/ready-for-takeoff/) [ ![frame 49 2]() Client Story ### No More Heavy Lifting We streamlined accounting for 120+ funds for a $70B+ asset manager, all without additional headcount or operational costs. Discover how we simplify complexity ](/case-study/no-more-heavy-lifting/) [ ![mufg clientstory fxo webthumbnail]() Client Story ### Fully Automated FX Discover how our FX Overlay team assessed, built, and implemented a client solution in three months, with minimal disruption to ongoing activity. Read more ](/case-study/fully-automated-fx/) [ ![mufg clientstory evergreen webthumbnail]() Client Story ### No Exit Needed From operational complexity to launch in record time—discover how we made an evergreen fund future-ready. Read the full case study ](/case-study/no-exit-needed/) [ ![mobile banner image for fund finance client story]() Client Story #### Dynamic Financing Solutions When a global private markets investment manager wanted a new way to increase its overall borrowing and save time executing more deals, our Fund Finance team mobilized. Learn how we did it ](/case-study/dynamic-financing-solutions/) [ ![frame 54]() Client Story #### Ready For Takeoff We launched a debut credit fund in just six weeks without building new infrastructure or adding headcount for a UK fund manager. Learn how we did it ](/case-study/ready-for-takeoff/) [ ![frame 49 2]() Client Story #### No More Heavy Lifting We streamlined accounting for 120+ funds for a $70B+ asset manager, all without additional headcount or operational costs. Discover how we simplify complexity ](/case-study/no-more-heavy-lifting/) [ ![mufg clientstory fxo webthumbnail]() Client Story #### Fully Automated FX Discover how our FX Overlay team assessed, built, and implemented a client solution in three months, with minimal disruption to ongoing activity. Read more ](/case-study/fully-automated-fx/) [ ![mufg clientstory evergreen webthumbnail]() Client Story #### No Exit Needed From operational complexity to launch in record time—discover how we made an evergreen fund future-ready. Read the full case study ](/case-study/no-exit-needed/) ## Some things just work Better. Together. --- ### [Subscribe](https://www.mufg-investorservices.com/subscribe/) **Published:** October 30, 2024 **Author:** Jenny Redlin **Content:** ## Subscribe today. Subscribe to receive market intel and insights directly to your inbox. --- ### [Contact Us](https://www.mufg-investorservices.com/contact-us/) **Published:** February 21, 2023 **Author:** I Q **Content:** ## Want to Learn More? Discover how we orchestrate scalable and flexible solutions across the entire investment value chain, so you can focus on *growth*. --- ### [Modern Slavery Act (UK)](https://www.mufg-investorservices.com/modern-slavery-act/) **Published:** June 12, 2023 **Author:** Jenny Redlin **Content:** **Introduction** This statement is made pursuant to Section 54 of the UK’s Modern Slavery Act 2015 (the “Act”) and incorporates the Transparency in Supply Chains (TISC) Statutory Guidance, March 2025. It sets out the steps that MUFG Investor Services Holdings Limited and its subsidiaries in Australia, Canada, Cayman Islands, Cyprus, Hong Kong, Ireland, Malaysia, Singapore, and the UK (hereinafter “MUFG”) will take on an ongoing basis, during the 2026 financial year, to ensure that modern slavery and human trafficking are not taking place among third-party providers or within any part of MUFG’s business. MUFG strives to maintain the highest professional and ethical standards and expects the same from its suppliers. Slavery, child labour and human trafficking remain entirely contradictory to the corporate values of MUFG, have no place in or connection to the organisation, and MUFG is therefore pleased to reinforce this principle through this statement. **Organisational Structure, Business and Supply Chains** MUFG Fund Services (UK) Limited provides sales and marketing services and therefore does not meet all the criteria necessary to be captured under the Act. Notwithstanding this, MUFG chooses to publish this statement and implement the steps necessary to mitigate the risk of exposure to modern slavery, child labour and human trafficking, and to subsequently provide Clients with this level of comfort. MUFG is a division of Mitsubishi UFJ Financial Group, Inc (“MUFG Group”). MUFG’s core activities include Asset Servicing (Fund Administration, Private Debt Services, Business Process Outsourcing, Fund Trading, Limited Partner Services, Loan Administration, Transfer Agency Services, Trustee Services); Banking & Liquidity (Banking, Depositary, Escrow Agency Services, FX Overlay, Custody Services); Corporate & Regulatory Services (Regulatory Reporting, Financial Statement Preparation, FATCA & CRS Services, Corporate Secretarial Services, Management Company Services, ESG Services); Financing Solutions (Fund Financing, Securities Lending); and Business Consulting Services. For more information about MUFG’s services, please refer to its website: https://www.mufg-investorservices.com/. MUFG’s supply chains encompass a range of third-party providers to support our global operations, including professional service providers, technology and financial infrastructure providers, legal and audit consultants, tax advisors and other financial institutions. The geographical location of MUFG’s critical third-party providers includes the United States, Japan, Ireland, Belgium, India, Luxembourg, Switzerland, Australia, Bermuda, Singapore and Hungary. As a member of the MUFG Group, MUFG is committed to MUFG Group’s Corporate Vision and Principles of Ethics and Conduct. These require amongst other things, that the human rights of all people are respected, MUFG act with integrity and comply at all times with the letter and spirit of laws, regulations and rules that apply to and combat criminal activity. **Organizational Policies, Due Diligence and Training** MUFG has identified the following steps and measures to mitigate the risk of exposure to modern slavery, child labour and human trafficking in its business and supply chains, including but not limited to: - Human Resources policies and procedures that aim to create a working environment based on the core values of ethics, respect, fairness, collaboration, teamwork, support, trust, health, safety and transparency. - Whistleblowing and grievance procedures, and reporting channels through which employees can escalate any concerns relating to modern slavery, child labour or human trafficking. MUFG has a global Whistleblowing Policy and reporting structure in place. - Anti-bribery and anti-corruption, anti-money laundering, counter terrorist financing and sanctions policies and procedures, recognising that modern slavery, child labour and human trafficking can be a precursor to bribery, corruption or money laundering or terrorist activities. - MUFG does not condone or support any form of bullying or harassment and is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. Employment decisions are made in a non-discriminatory manner in accordance with MUFG’s obligations under the law and a commitment to pay a living wage. - MUFG seeks to engage with third party providers whose ethical principles align to those of MUFG. Key third-party providers are evaluated, as part of an overall Environmental/Social/Governance (ESG) assessment, on the existence of a Modern Slavery Statement policy or equivalent to address human rights, minimum pay, labour standards and which also makes provisions for safely reporting or whistleblowing on any breaches thereof. - Employees of MUFG are provided with regular mandatory training on the Principles of Ethics and Code of Conduct, Anti-Fraud, Conflicts of Interest, Anti-Bribery and Anti-Corruption, Anti-Money Laundering, Counter Terrorist Financing and Sanction and ESG matters. Senior Management of MUFG fully recognise that countering modern slavery, child labour and human trafficking are issues of global importance. MUFG is committed to continuous improvement in its efforts to mitigate risk of exposure to modern slavery, including through its supply chain, and regularly reviews and updates its policies and procedures to ensure effectiveness. [Modern Slavery Act Statement (UK)](https://www.mufg-investorservices.com/wp-content/uploads/Modern-Slavery-Act-UK-Statement-2026-SIGNED.pdf) --- ### [Privacy Policy](https://www.mufg-investorservices.com/privacy-policy/) **Published:** February 22, 2023 **Author:** I Q **Content:** ### MUFG Investor Services Data Protection Notice This Data Protection Notice (the Notice) (also referred to as a Privacy Notice or Privacy Policy) contains important information about how We collect and use Your Personal Data. In the Notice: **‘We’ ‘Us’ ‘Our’** means MUFG Investor Services. **‘AML Law’** means anti-money laundering and prevention of terrorist financing legislation, regulations and guidance that are applicable as a result of relevant business activity in the jurisdictions in which We operate. **‘Applicable Law’** means all applicable statutes, rules, regulations and orders that are applicable as a result of relevant business activity in the jurisdictions in which We operate. **‘Data Protection Law’** means all applicable data protection and privacy laws or regulations that must be complied with as a result of relevant business activity in the jurisdictions in which We operate, including the EU General Data Protection Regulation (Regulation 2016/679), the Data Protection Act 2018 (Ireland), the Data Protection Act (2021 Revision) (Cayman Islands), the Law 125(I) of 2018, Law providing for the Protection of Natural Persons with Regard to the Processing of Personal Data and for the Free Movement of Such Data (Cyprus), the UK GDPR and Data Protection Act 2018 (United Kingdom), the Personal Information Protection and Electronics Documents Act, SC 2000 c5 and the Personal Information Protection Act (British Columbia) SBC 2003 (Canada), the Personal Data (Privacy) Ordinance (Cap. 486) (Ordinance) 1996 and the Personal Data (Privacy)(Amendment) Ordinance (Amendment Ordinance) 2021 (Hong Kong), the Personal Data Protection Act 2012 (Singapore), the Privacy Act 1988 *(Cth)* (Australia) and the Personal Data Protection Act 2010 (Malaysia). ‘**Client**’ means the legal person, entity or relationship which We provide services to. **‘Personal Data’** means any information relating to an identified or identifiable natural person (‘Data Subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, personal identification number, addresses, contact numbers, license numbers, records, personal assets, bank and credit card numbers, photos and videos of an individual, and any other data of personal nature, for example digital identifiers like cookies and IP addresses. Put simply, Personal Data is any information that will identify or single out an individual. **‘Processing’** means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. **‘You’** are the Data Subject, meaning the person who can be identified from the Personal Data, and one of the following categories: - Visitors to Our website(s) - Visitors to Our offices/premises and attendees at Our events, webinars and training initiatives - Employees and directors of Our Clients as well as Client-related parties, such as investment managers - Investors into a fund We administer - Beneficiaries of Our Clients and trusts - Employees, directors and major shareholders (>25%) of third-party providers - Business prospects This Notice applies to any websites that link to this notice but not those that have their own specific Notice. ##### **Who We Are** MUFG Investor Services is an industry-leading asset services and fund financing arm within Mitsubishi UFJ Financial Group (MUFG). We partner with leading investment firms to provide them with holistic, customised solutions that meet their operations, financing and regulatory needs across the investment lifecycle. MUFG Investor Services is a service brand name and includes the following entities only within the MUFG global financial group: MUFG Investor Services Holdings Limited, MUFG Fund Services (Cayman) Limited, AFS Controlled Subsidiary 1 Ltd, AFS Controlled Subsidiary 2 Ltd, AFS Controlled Subsidiary 3 Ltd, MUFG Alternative Fund Services (Cayman) Limited, MUFG Controlled Subsidiary 1 (Cayman) Limited, MUFG Fund Services (Cyprus) Limited, MUFG Alternative Fund Services (Ireland) Limited, MUFG Trustee (Ireland) Limited, MUFG Fund Services (Singapore) Pte. Ltd., MUFG Fund Services (Canada) Limited, MUFG Fund Services (UK) Limited, MUFG Fund Services (Hong Kong) Limited, MUFG Fund Services (Australia) Pty Ltd and MUFG Investor Services (Malaysia) SDN BHD. ##### **Personal Data We Process about You** Depending on the relationship We have with You and the services We provide to You, We may collect Personal Data: - Directly from You (for example, when you interact with Our website, visit Our office or when You use Our services) - From other MUFG Investor Services entities and Our parent company, other entities, and/or other affiliates within the MUFG global financial group - From other parties that are authorised to share Your information with Us such as Your employer, Our Clients, or investors into a fund We administer - From service providers that provide the necessary information to Us so that we can conduct anti-money laundering and other legally required due diligence checks, and from those that help Us identify products and services that may be of interest to You From publicly available sources of information, and as permitted by law, such as business websites or social media pages (e.g. LinkedIn) containing information that You have made public. The Personal Data We Process about You falls into the below categories: Identity and contact information Name, gender, email address, telephone number, FAX number, postal address, country of residence, nationality, legal domicile, place of birth, citizenship, signature, passport number, government-approved ID, emergency contact details, user credentials, IP address Work details Position/title, department, company name, office location, identification number, registered address, work history, visa details, area of expertise Financial details and circumstances Bank account details, taxation details, tax ID, Social Security Number, FATCA/CRS status, FATCA Global Intermediary Identification Number (“GIIN”), risk rating, source of funds & source of wealth, investment data Marital status and/or financial associations Marital status, family member name (spouse, minors, etc.) and other beneficiaries, as requested by you Image/video and/or voice recordings Images/photos/CCTV, video and/or voice recordings of meetings, webinars or calls, transcripts Special categories (“sensitive categories”) Health information (including dietary preferences and restrictions), sanction screening and adverse media searches, criminal records, PEP status, compliance status, health leave, religion, race/ethnicity, trade union membership details, political beliefs ##### **Why We Process Your Personal Data and Our Lawful Basis for Processing** We will only process Personal Data for the purposes for which it was intended and any reasonably related purpose, as required by Data Protection Law. We will also ensure that all Processing is supported by a lawful basis. A lawful basis means a legal justification or reason for Processing Your Personal Data which is set out in Data Protection Law. The lawful basis for Processing Personal Data may differ depending on the country in which the Processing of Your Personal Data occurs and the purpose for the Processing. In some countries, for example, “legitimate interest” is the applicable lawful basis for certain Processing whereas in other jurisdictions it is implied (or “deemed”) consent, which means that Your actions or behaviour and particular facts and circumstances suggest that you agree to the Processing. We will only rely on legitimate interest as Our lawful basis after taking Your interests, rights and freedoms into consideration to make sure You are protected and that We do not cause You any harm. Where We need to Process Your Personal Data to comply with Our legal and regulatory obligations and You choose not to provide Us with the Personal Data, We may not be able to provide (or continue providing) services to You or otherwise do business with You or Our Client. Why We Process Your Personal Data Our Lawful Basis To carry out anti-money laundering checks and related actions for the prevention of fraud, money laundering, terrorist financing, bribery, corruption, tax evasion and the provision of financial and other services to persons who may be subject to financial or trade sanctions, on an on-going basis.To carry out these and any other activities required to comply with AML Law and to report on these activities. To comply with legal and regulatory obligations to which We are subject. To carry out any activities required to comply with Applicable Laws and to report on these activities. To comply with legal and regulatory reporting obligations to which We are subject. Where We act as a trustee, and to comply with Applicable Law, to identify and verify beneficiaries, perform due diligence activities, as well as establish, manage and monitor the activities of trusts. To comply with legal and regulatory obligations to which We are subject. To protect and ensure the security of Our business and Your Personal Data, to ensure the health and safety of visitors to Our offices and that of Our employees and to manage Our internal operations, including corporate governance, secretarial administration, software development, hosting, business development, business continuity, disaster recovery. fraud prevention, risk and incident management, procurement and third-party management, in-house legal advice and litigation, screening and due diligence activities, event planning and management, as well as audit and compliance activities.In limited circumstances, We may record meetings or calls for these purposes. To pursue Our legitimate interests.To comply with legal and regulatory obligations to which We are subject.With Your Consent. To develop and maintain Your relationship with Us, to provide and administer products and services to You, to communicate with You about business-related matters (e.g. projects, services, billing and invoicing, contract negotiations, etc.), to check Your instructions to Us and to respond to and resolve any issues or complaints. To train Our staff, monitor the quality of, and analyse, troubleshoot, assess and improve Our products and services.To develop new services and products. To pursue Our legitimate interests.To comply with legal and regulatory obligations to which We are subject (in jurisdictions where a legal obligation arises in relation to compliant handling and staff training). When You visit Our website, to improve Your experience, contact You about queries You submit via Our contact form and provide You with information about Our products and services, if requested. To pursue Our legitimate interests.With Your Consent. To send You marketing communications. You can opt out of receiving marketing communications by clicking the “Unsubscribe” link in the bottom of emails. With Your Consent.To pursue Our legitimate interests. To engage in preparatory steps for or to conclude a corporate transaction or business sale where We may sell one or more of Our businesses, assets or services and Your Personal Data may be transferred as part of that purchase or sale. To pursue Our legitimate interests.With Your Consent. ##### **How We Share Your Personal Data** We may share Your Personal Data with the types of third parties listed below but will only do so as permitted by law and subject to implementing any required data protection agreements, so your Personal Data is protected if it is shared. Parent company, other entities, and affiliates We may share your Personal Data with Our parent company, other entities, and/or other affiliates within the MUFG global financial group as required from time to time to manage Our business operations. Service providers Our service providers include information technologies and telecommunication service providers, software support and development contractors, cloud hosting and support providers, computer maintenance contractors, printing companies, document storage and destruction companies, archiving services providers, auditors, consultants, legal advisors as well as sanctions and politically exposed persons screening application support services. Regulatory and Statutory Bodies, Competent Authorities Your Personal Data may be disclosed to third parties such as statutory or regulatory bodies and competent authorities, only where We are legally obliged to do so. Parties involved in negotiations for sale of a business, asset or service In the event of a disclosure to a party with whom We are in negotiation for the sale or transfer of a business, assets, or services, We will only share what is strictly necessary and proportionate in the circumstances and will take steps to ensure Personal Data is protected if disclosed. --- **Countries Your Personal Data May Be Transferred to** We may transfer Personal Data to a country outside of the European Economic Area (“EEA”), including Australia, Canada, Cayman Islands, Hong Kong, India, Japan, Malaysia, Singapore, UK, USA, and any other countries as may be required depending on a Client’s or investor’s domicile in accordance with the Model Contracts or other available data transfer solutions under Data Protection Law. To the extent that Personal Data Processed is subject to the General Data Protection Regulation (“GDPR”), We will ensure that Model Contracts are entered into. These are safeguards that ensure that the Personal Data is protected to at least the same standard as the GDPR regardless of where the data is transferred to. **How Long We Keep (Retain) Your Personal Data** We will keep Your Personal Data for no longer than is necessary. We determine how long We need to keep Your Personal Data by taking into account legal obligations under Applicable Law to retain data for a certain period of time, statute of limitations under Applicable Law and guidelines issued by relevant data protection authorities and other relevant regulatory authorities. **How We Protect Your Personal Data** We have implemented technical and organizational measures to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the Processing, and the risks for the rights and freedoms of natural persons. Our global Information Security Management System ("ISMS") is aligned to the ISO/IEC 27001 standard and supports the ongoing protection of your information and resilience of our information security environment. ### **Your Rights** You have a number of rights in relation to Your Personal Data, called Data Subject Rights. These rights are not absolute and are subject to certain exceptions or qualifications depending on the circumstances and applicable jurisdiction. We aim to respond to Data Subject Rights within one month from the receipt of your request, but We will provide more detail when We acknowledge receipt of Your request. **Right of Access to Your Personal Data** You have a right to access the Personal Data We process on You. We will endeavour to give You as much information as possible, but We can’t provide You with information about another person. If there is any specific information You are looking for, please outline this in Your request. **Right to Correct Your Personal Data** If any of the Personal Data We hold about You is incorrect, incomplete or out of date, You have a right to have Your Personal Data corrected. **Right to Object to the Processing of Your Personal Data** You have the right to object to certain types of Processing of Your Personal Data. If You object to the Processing of Your Personal Data, We will review Your objection in the context of the Personal Data We process about You. If We consider that We can demonstrate compelling legitimate grounds for the Processing which may override Your individual objection, We may continue to process Your Personal Data despite Your objection. If We feel we cannot demonstrate compelling legitimate grounds for the Processing, We will stop Processing Your Personal Data. **Right to Restrict the Processing of Your Personal Data** Under limited circumstances, You have a right to request that we restrict the Processing of Your Personal Data (for example, if You contest the accuracy of the Personal Data We hold on You). **Right to have Your Personal Data Ported** Under limited circumstances and only where technically feasible for Us to do so, You have the right to have Your Personal Data transferred (electronically transmitted) to another company or to Yourself. **Right to Erase Your Personal Data** You can ask Us to erase Your Personal Data if You think that Your Personal Data is Processed without a legitimate reason or where You believe We no longer have grounds to process Your Personal Data. Please note that We cannot erase Your Personal Data if doing so prevents Us from meeting Our legal and regulatory obligations. **Right to Not Have Your Personal Data Used for Direct Marketing** You have the right to not be subject to direct marketing, and We will only use Your Personal Data for direct marketing purposes if You have given Us Your consent. You can withdraw Your consent at any time by clicking on the “unsubscribe” button in the bottom of marketing emails. **Right to Withdraw Consent** You have the right to withdraw Your consent to Our Processing of Your Personal Data. If You do so and We have no other legal justification for continuing to Process Your Personal Data, We will stop Processing Your Personal Data. There will be no consequences to You if You withdraw Your consent other than if We have to stop Processing Your Personal Data and We can no longer provide services to, or engage with, You as a result. **Complain to Us** You can complain to Us by using the contact information provided below. We will acknowledge you complaint, keep You advised of progress and let You know the outcome of your complaint. **Complain to the Supervisory Authority** You have a right to complain to the relevant Supervisory Authority. This is the authority responsible for supervising data protection law and compliance in the jurisdiction You reside in. If You would like to exercise any of Your rights, please email . **How to Contact Us** You can contact Our Data Protection Officer at: MUFG Alternative Fund Services (Ireland) Limited Data Protection Team 15 George's Quay D02VR98 Ireland Tel: 01 647 0500 or email us at [Contact details for Our office locations](https://www.mufg-investorservices.com/about-us/our-locations/) **Changes to This Data Protection Notice** We review and update (as required) this Notice to reflect changes in Data Protection Law and how We Process Personal Data. Last Updated: March 23, 2026 ### [Cookie Policy](https://www.mufg-investorservices.com/cookie-policy/) [Click to view full cookie policy. ](https://www.mufg-investorservices.com/cookie-policy/) ### AI Transparency and Responsible Use Policy Click [here ](https://www.mufg-investorservices.com/ai-transparency-and-responsible-use-policy/)to find out more about how we use Artificial Intelligence responsibly when processing Personal Data. [California Consumer Privacy Statement](https://www.mufgamericas.com/privacy/california-consumer-privacy-statement) [Banking Data Protection Notice](https://www.mufg-investorservices.com/wp-content/uploads/Cayman-Banking-Data-Protection-Notice_Final_Aug2026.pdf) --- ### [Cookie Policy](https://www.mufg-investorservices.com/cookie-policy/) **Published:** July 29, 2024 **Author:** Jenny Redlin **Content:** ## MUFG Investor Services Cookie Policy ### Introduction Our website uses cookies and other similar technologies. Where cookies (or similar technologies) are not strictly necessary for the provision of MUFG Investor Services website and services, we will only set them after you have provided your consent to our use of cookies when you first visit our website. ### About cookies A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies and similar technologies may collect information about your device and how you use our website. While cookies do not typically contain your name or email address, information collected via cookies may be linked to other information we hold about you and may therefore constitute personal data. Our website may also use other similar technologies, such as local storage objects, which are sets of data that can be stored on your browser. ### Cookies that we use Cookie Name Party Description Cookie Category Hostname Lifespan Duration dd\_site\_test\_ First Party This cookie is set by the website to monitor errors and performance. Strictly Necessary mufg-investorservices.com Persistent 0 Days BIGipServerx First Party This cookie name is associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. The common root is BIGipServer most commonly followed by a domain name, usually the one that it is hosted on, but not always. Strictly Necessary mufg-investorservices.com Session 0 Days dd\_cookie\_test\_ First Party The dd\_testcookie is associated with DataDog’s browser SDK. It is primarily used to check if cookies are enabled and authorized in the user’s browser. Strictly Necessary mufg-investorservices.com Persistent 0 Days \_\_cf\_bm First Party The \_\_cf\_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. This is a CloudFoundry cookie Strictly Necessary mufg-investorservices.com Persistent 0 Days OptanonConsent First Party This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. Strictly Necessary mufg-investorservices.com Persistent 1 Year OptanonAlertBoxClosed First Party This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. Strictly Necessary mufg-investorservices.com Persistent 1 Year rca::a, rca::c Third Party Used to track and analyze user behavior to distinguish humans from bots or automated software. Strictly Necessary google.com Persistent HTML Local Storage AWSALBCORS Third Party Our websites may use load balancing cookies from Amazon Web Services, Inc. and its affiliates (“AWS”). There are two different cookies we may use; both will be indicated as “AWSALB cookies” as both of them are load balancer cookies designed for different browsers. One of the AWS cookies is the AWSALB cookie and the other AWS cookie is the AWSALBCORS cookie. Depending on your browser one or both may be used by us to determine the ideal routing path and to allocate server traffic to optimize the user experience and performance. Strictly Necessary www.smartrecruiters.com Persistent 6 Days AWSALB Third Party See AWSALBCORS. Strictly Necessary www.smartrecruiters.com Persistent 6 Days \_biz\_uid First Party This cookie is used to record website and server performance with each visit to the site. The data is aggregated and analyzed; therefore, it remains anonymous upon use. Performance mufg-investorservices.com Persistent 1 Year \_gid First Party This cookie name is associated with Google Universal Analytics. It stores and updates a unique value for each page visited. Performance mufg-investorservices.com Persistent 1 Day \_ga\_xxxxxxxxxx First Party This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. Performance mufg-investorservices.com Persistent 13 Months \_ga First Party This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. Performance mufg-investorservices.com Persistent 13 Months \_biz\_pendingA First Party This cookie is used to record website and server performance with each visit to the site. The data is aggregated and analyzed; therefore, it remains anonymous upon use. Performance mufg-investorservices.com Persistent 1 Year \_biz\_nA First Party This cookie is used to record website and server performance with each visit to the site. The data is aggregated and analyzed; therefore, it remains anonymous upon use. Performance mufg-investorservices.com Persistent 1 Year \_mkto\_trk First Party This cookie is associated with an email marketing service provided by Marketo. This tracking cookie allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness. Performance mufg-investorservices.com Persistent 1 Year \_gat\_gtag\_xxxxxxxxxx\_gat\_xxxxxxxxx First Party Google Analytics sets this cookie to store a unique user ID. Performance mufg-investorservices.com Persistent 0 Days \_biz\_kvpA First Party These cookies are related to our use of the marketing attribution service Bizible. We use these first-party cookies to create profiles for users of the Website and to track their activity across the Website. This allows us to better understand which marketing content is connecting with our customers. Functional mufg-investorservices.com Persistent 0 Days \_biz\_flagsA First Party These cookies are related to our use of the marketing attribution service Bizible. We use these first-party cookies to create profiles for users of the Website and to track their activity across the Website. This allows us to better understand which marketing content is connecting with our customers. Functional mufg-investorservices.com Persistent 1 Year \_biz\_dfsA First Party Temporarily stores form submission data that happens before bizible.js receives a configuration JS to determine whether or not tracking form in HTTPS is enabled. Functional mufg-investorservices.com Persistent 0 Days amplify-polling-started First Party Functional, session / technical cookie. Used for keeping data in-sync. Functional im.mufg-investorservices.com Persistent 1 Day \_dd\_s First Party Datadog is the tool which is used for monitoring infrastructure, application, logging user activity within session Functional mufg-investorservices.com Persistent 2 Days \_BUID Third Party These cookies are related to our use of the marketing attribution service Bizible. We use these first-party cookies to create profiles for users of the Website and to track their activity across the Website. This allows us to better understand which marketing content is connecting with our customers. Functional bizible.com Persistent 1 Year cf\_clearance Third Party This domain is owned by SmartRecruiters Inc. which provides a talent acquisition software that includes an applicant tracking system, job advertising, and job distribution to streamline the hiring process. Functional smartrecruiters.com Persistent 0 Days \_\_cf\_bm Third Party This is a CloudFoundry cookie Functional 427-brk-404.mktoweb.com Persistent 0 Days datadome Third Party This domain is owned by SmartRecruiters Inc. which provides a talent acquisition software that includes an applicant tracking system, job advertising, and job distribution to streamline the hiring process. Functional smartrecruiters.com Persistent 1 Year AEC Third Party Used to detect spam, fraud, and abuse to help ensure advertisers are not incorrectly charged for fraudulent or otherwise invalid impressions or interactions with ads, and that YouTube creators in the YouTube Partner Program are remunerated fairly. Functional google.com Persistent 6 Months \_Secure-ENID Third Party Used to remember your preferences and other information, such as your preferred language, how many results you prefer to have shown on a search results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on. Functional google.com Persistent 13 Months NID Third Party Used to remember your preferences and other information, such as your preferred language, how many results you prefer to have shown on a search results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on. Functional google.com Persistent 6 Months \_gcl\_au First Party Used by Google AdSense for experimenting with advertisement efficiency across websites using their services Targeting mufg-investorservices.com Persistent 90 Days li\_gc Third Party This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. Targeting linkedin.com Persistent 6 Months \_\_Secure-xxxxxxx Third Party YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Targeting youtube.com Persistent 5 Months bcookie Third Party This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. Targeting linkedin.com Persistent 1 Year VISITOR\_PRIVACY\_METADATA Third Party YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Targeting youtube.com Persistent 5 Months receive-cookie-deprecation Third Party This domain is owned by AppNexus Inc. The company provides a range of online advertising technology and services. Targeting adnxs.com Persistent 13 Months lidc Third Party This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. Targeting linkedin.com Persistent 1 Day test\_cookie Third Party This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange Targeting doubleclick.net Persistent 0 Days VISITOR\_INFO1\_LIVE Third Party This cookie is used as a unique identifier to track viewing of videos For more information about Google’s processing of your personal data, please consult Google: https://business.safety.google/privacy Targeting youtube.com Persistent 5 Months IDE Third Party This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange Targeting doubleclick.net Persistent 1 Year \_an\_uid First Party This domain is owned by 6Sense which provides a marketing account engagement platform that offers data and analysis on customer purchasing decisions. Targeting mufg-investorservices.com Persistent 7 Days YSC Third Party YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Targeting youtube.com Session 0 Days DV Third Party Google Ads Optimization to provide ad delivery or retargeting. Targeting google.com Persistent 0 Days SOCS Third Party Google uses the ‘SOCS’ cookie, which lasts for 13 months, to store a user’s state regarding their cookies choices. Targeting google.com Persistent 13 Months \_gd\_session First Party Visitor data related to the user’s visit to the website, such as number of visits, average time spent on the website and which pages have been loaded, for the purpose of serving targeted advertisements. Targeting mufg-investorservices.com Persistent 0 Days \_gd\_visitor First Party Visitor data related to the user’s visit to the website, such as number of visits, average time spent on the website and which pages have been loaded, for the purpose of serving targeted advertisements. Targeting mufg-investorservices.com Persistent 13 Months \_6senseCompanyDetails First Party Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. Targeting mufg-investorservices.com Persistent HTML Local Storage img.gif Third Party Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. Targeting b.6sc.co Persistent HTML Local Storage \_6signalTTL First Party Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. Targeting mufg-investorservices.com Persistent HTML Local Storage ### Managing cookies Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: - (Chrome); - (Firefox); - (Internet Explorer); - (Edge); - (Opera). Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. ### Cookie preferences You can manage your preferences relating to the use of cookies on our website and and at any time via our cookie settings (including accepting or rejecting cookies by category). ### Our details This website is owned and operated by MUFG Investor Services. For more information about how we use personal data collected via cookies and similar technologies, and the rights available to you in relation to your personal data, please see our Privacy Policy or contact the Data Protection Team at: MUFG Alternative Fund Services (Ireland) Limited Data Protection Office 15 George’s Quay Dublin 2 D02VR98 Ireland Tel: 01 647 0500 or email us at [Contact details for our office locations](/about-us/our-locations/) [California Consumer Privacy Statement](https://www.mufgamericas.com/privacy/california-consumer-privacy-statement) --- ### [Leadership](https://www.mufg-investorservices.com/about-us/leadership/) **Published:** March 9, 2023 **Author:** I Q **Content:** ## John Sergides Chief Executive Officer John Sergides is CEO of MUFG Investor Services. Before becoming CEO in 2019, John served as Deputy Chief Executive Officer and Global Head of Sales and Marketing. For more than two decades, John has been… [ ![]() View Profile ](javascript:void(0)) [ ![]() ](javascript:void(0)) ![]() #### Daisuke Akagi Chief Risk Officer & Head of Global Controls ![]() #### McAllister Kirschner Chief Operating Officer ![]() #### Joseph Latini Chief Commercial Officer ![]() #### Daniel McNamara Chief Strategy Officer & Chief Financial Officer ![]() #### Sarah Mears Chief Human Resources Officer ![]() #### Evangelos Skianis Chief Technology Officer ![]() #### Sonia Bhasin General Counsel ![]() #### Hans Jacob Feder Global Head of FX Services ![]() #### Benjamin Griffiths Global Head of Fund Finance ![]() #### Alan Kennedy Global Head of Business Operations ![]() #### Michael McCabe Head of the Cayman Bank ![]() #### David Rochford Head of Europe ![]() #### Daniel Trentacosta Head of Board Governance and Vendor Strategy ## John Sergides Chief Executive Officer John Sergides is CEO of MUFG Investor Services. Before becoming CEO in 2019, John served as Deputy Chief Executive Officer and Global Head of Sales and Marketing. For more than two decades, John has been a leader in the financial services industry, focusing on investor services and asset management. He has significantly expanded the Investor Services offerings to include business process outsourcing, escrow services, fund financing, foreign exchange overlay, Limited Partner servicing, private debt solutions, securities lending, subscription lines of credit, ESG solutions and business consulting. During his tenure with the firm, Investors Services’ assets under administration have more than doubled from $300 billion to over $1 trillion, and John has overseen the acquisitions of Neuberger Berman’s Capital Analytics, Guggenheim Investments’ Rydex Fund Services, Maitland’s hedge fund administration business, and Point Nine Limited. John joined MUFG in 2015, following the acquisition of UBS Alternative Fund Services, where he had served as head of sales and business development at UBS Global Asset Management. Prior to UBS, he worked at Deutsche Bank, where he was Global Head of Transaction Banking Cross Sales in the Investment Bank and Financial Institution Group units, and Global Head of Business Development and Strategy Transaction Banking in the Alternative Fund Services unit. John joined Deutsche Bank from JP Morgan, where he served as Executive Director and Head of Hedge Fund Services Solutions and Sales. He began his career with roles at Barclays Capital, CLR Financial Group, HSBC Group and Point Nine Financial Technologies. John serves on the boards of directors for the Imperial College Foundation and Arkadia Asset Management AG and serves as an Innovation Board Member at Rutgers University. In 2025, John was named Honorary Fellow in the Department of Management & Entrepreneurship at Imperial College Business School. He earned a Master’s degree in mechanical engineering from Imperial College in London. ![John Sergides](https://www.mufg-investorservices.com/wp-content/uploads/johnsergides.jpg) ## Daisuke Akagi Chief Risk Officer & Head of Global Controls Daisuke Akagi is the Chief Risk Officer and Head of Global Controls for MUFG Investor Services. Daisuke is currently responsible for the company’s Finance, Risk, and Compliance and Internal Audit reporting lines. He has worked for the MUFG organization for over 26 years, holding roles in Japan and the United Kingdom within Mitsubishi UFJ Trust and Banking Corporation (“MUTB”) until 2024 when he joined MUFG Investor Services. During his time with MUTB, Daisuke held various positions within the company, which included leadership roles in the Global Investor Services Sales, and Investor Service Planning divisions. More recently, Daisuke was the Managing Director of Mitsubishi UFJ Financial Group, Inc. and Deputy General Manager of Investor Service Banking division. Daisuke earned a Bachelor’s degree in Business Administration from Kwansei Gakuin University and a Master’s degree in Business Administration from the Graduate School of Hitotsubashi University. ![Daisuke Akagi](https://www.mufg-investorservices.com/wp-content/uploads/daisuke_9203-scaled.jpg) ## McAllister Kirschner Chief Operating Officer McAllister (Mac) Kirschner is the Chief Operating Officer (COO) for MUFG Investor Services, responsible for business and banking operational teams, and public and private market businesses. Mac became COO in 2018 and has served as Global Head of Relationship Management. He joined MUFG Investor Services in 2016 from BlackRock, where he served as a Managing Director in Global Fund Services, where he led teams responsible for shareholder servicing, fund administration and trade operations focused on Blackrock’s Alternative Investments Business. Prior to joining Blackrock, Mac led the Investor Relations team at Quellos Group, LLC, until Blackrock acquired the Private Fund’s business. He serves on the board of directors O’Dea High School, and has served on the Finance and Audit Committee of College Access Now. Mac earned a Bachelor of Arts degree from Western Washington University in Finance, Marketing and Decision Sciences. ![McAllister Kirschner](https://www.mufg-investorservices.com/wp-content/uploads/mackirshner-bgrt-500x500-1.jpg) ## Joseph Latini Chief Commercial Officer Joseph (Joe) Latini is the Chief Commercial Officer for MUFG Investor Services, responsible for business development, global sales, marketing and business consulting. Joe became Chief Commercial Officer in 2023, after serving as Global Head of Business Development, Global Head of Client Service Management and Client Integration and Executive Director, Relationship Management. He joined MUFG Investor Services in 2017 from ENSO Financial Analytics where he served as Director of US Sales. Prior to that, Joe held senior relationship management roles in Morgan Stanley’s Prime Brokerage business. He has volunteered with organizations including Camp Fire NJ, Interfaith Caregivers, It’s From the Sole, the Morgan Stanley Children’s Hospital, Everybody Wins!, College Summit, and the RBI Foundation. Joe earned a Bachelor of Arts degree in Economics from Drew University. ![Joseph Latini](https://www.mufg-investorservices.com/wp-content/uploads/joelatini-14-scaled.jpg) ## Daniel McNamara Chief Strategy Officer & Chief Financial Officer Daniel (Dan) McNamara is the Chief Strategy Officer and Chief Financial Officer for MUFG Investor Services, responsible for the finance function as well as overseeing delivery of the firm’s strategy, including the implementation of new lines of business, geographic locations, and M&A activity. Daniel joined MUFG Investor Services in 2019 after a decade at Deutsche Bank. There he served in a number of leadership roles, including Digital Business Development Officer & General Manager in Cash Management, where he led the commercialization of, and investment in, financial technology opportunities. He held several roles in Securities Services, including Head of UK Custody & Clearing and Multi-Market Access, Head of Investor Services Solutions, and Head of Strategy for Institutional Cash Management & Securities Services. Prior to Deutsche Bank, Daniel worked at National Australia Bank, Barclays Bank, and Commonwealth Bank. Daniel received a Bachelor of Arts from University of Queensland University. ![Daniel McNamara](https://www.mufg-investorservices.com/wp-content/uploads/dan-updated-headshot-1.png) ## Sarah Mears Chief Human Resources Officer Sarah Mears is the Chief Human Resources Officer for MUFG Investor Services, responsible for people strategy, culture, diversity and inclusion and internal communications. Sarah joined MUFG Investor Services in 2018, with experience in organizational change and transformation after holding senior HR roles at MasterCard, Barclaycard and Unilever, where she served as Global HR Director and HR Business Partner. Prior to Unilever, Sarah worked at companies in several industries, including Ryder Logistics, BASF, Woodbridge Foam Corp. and Johnson Controls. Sarah received a Bachelor of Arts degree in Human Geography from University of Reading. ![Sarah Mears](https://www.mufg-investorservices.com/wp-content/uploads/sarahmears-19-scaled.jpg) ## Evangelos Skianis Chief Technology Officer Evangelos Skianis is the Chief Technology Officer for MUFG Investor Services, responsible for IT architecture, customized development solutions, client facing technology and data strategy. Evangelos joined MUFG Investor Services in 2019, after co-founding two firms, Lendwise Ltd. and Finovex, where he also served as chief technology officer. He was a consultant for Point Nine Ltd and Tide, and worked at Ancoria Bank as Chief Operating Officer and Consultant to the Chief Executive Officer. Prior to that, Evangelos was head of Head of Systems Development and Head of Issuing Business at FBME Card Services, where he served as Head of Issuing Business and as Head of Software Development. Earlier in his career, he worked with a number of firms including TSYS Card Tech, Joannou & Paraskevaides, Thomson Financial and Deutsche Bank. Evangelos received a Bachelor of Science degree in Computer Science from Stony Brook University. ![Evangelos Skianis](https://www.mufg-investorservices.com/wp-content/uploads/evangelos-not-final-scaled.jpg) ## Sonia Bhasin General Counsel Sonia Bhasin is the General Counsel for MUFG Investor Services, responsible for legal and corporate governance functions. Sonia joined MUFG Investor Services as Global Head of Legal in 2020 from LumX group where she worked as General Counsel and Chief Compliance Officer. Prior to that she served as General Counsel or head of legal and compliance for several firms, including Ivaldi Capital, RiverRock European Capital Partners and Decura. Sonia has extensive experience on the buy and sell sides in investment banking, asset management and alternative investment funds domiciled in Ireland, Luxembourg, Channel Islands, BVI and Cayman Islands. Earlier in her career, she worked for companies including UBS, Permal and Morgan Stanley & Co. International plc. Sonia earned her Bachelor of Laws (LLB) from City, University of London. ![Sonia Bhasin](https://www.mufg-investorservices.com/wp-content/uploads/soniabhasin_2025_corp-background_cropped.png) ## Hans Jacob Feder Global Head of FX Services Hans Jacob Feder is the Global Head of FX Services for MUFG Investor Services, responsible for the FX business. Hans joined MUFG Investor Services in 2020 from J.P. Morgan Securities Corporate & Investment Bank, where he served as Head of FX Services Execution, Currencies & Emerging Markets and directed the Passive Currency Overlay (PCO) business with $70 billion in hedge notional in the FX overlay program. Prior to that, he was Head of the Nexus Platform, Equities. Before joining J.P. Morgan, Hans was head of dbSelect, OverlaySelect and FX Trading for Deutsche Bank’s Asset and Wealth Management group, and earlier served similar function in Complex Risk Trading for Corporate & Investment Banking. Hans began his career as a Executive Director, FICC Marketing Strategist in the Securities Division of Goldman Sachs. Hans earned a Bachelor of Science degree in Mechanical Engineering and a Doctor of Philosophy, Robotics and Estimation Theory from the Massachusetts Institute of Technology. ![Hans Jacob Feder](https://www.mufg-investorservices.com/wp-content/uploads/hans-not-final-scaled.jpg) ## Benjamin Griffiths Global Head of Fund Finance Benjamin (Ben) Griffiths is the Global Head of Fund Finance for MUFG Investor Services. Ben leads the fund financing team globally focusing on the financing needs of clients. This includes originating and structuring solutions for fund of hedge funds via credit facilities and private equity, real estate, debt and infrastructure funds via subscription lines of credit, and FX lines for feeder fund of hedge funds. Ben joined MUFG Investor Services in 2017 from Citco where he was Managing Director and Chief Executive Officer of Citco Financial Products. Before becoming Chief Executive Officer, Ben was Head of Front Office globally for Citco Financial Products. Prior to Citco, Ben worked on the Fund Linked Products desks of Bank of America and Societe Generale. Ben received a bachelor’s degree in Geography from Bristol University. ![Benjamin Griffiths](https://www.mufg-investorservices.com/wp-content/uploads/ben-griffiths-not-final-1-scaled.jpg) ## Alan Kennedy Global Head of Business Operations Alan Kennedy is the Global Head of Business Operations for MUFG Investor Services, responsible for all operational teams globally. He serves on the Board of Directors of all MUFG Cayman legal entities. Alan assumed his current role in 2022, after serving in several leadership positions, including Global Head of Client Operations, Head of Banking Risk, Head of Client Service Bermuda and Global Head of Single Manager Product. He also served as Head of Operations for Bermuda, Cayman and New York. Prior to joining MUFG in 2013, Alan served as Head of Operations-New York and Head of Operations and Middle Office-Cayman Islands for Butterfield Fulcrum. Earlier in his career, he was finance manager for ANZ Retail’s New Zealand Division and a financial accountant for GE Finance and Insurance. Alan is a chartered accountant and a fellow of the Association of Chartered Certified Accountants. He earned a Bachelor of Science degree in Management from Trinity College, Dublin, and an Advanced Diploma in Marketing from the Dublin Institute of Technology. ![Alan Kennedy](https://www.mufg-investorservices.com/wp-content/uploads/mfug-rt-1.jpg) ## Michael McCabe Head of the Cayman Bank Michael (Mike) McCabe is Head of the Cayman Bank for MUFG Investor Services, responsible for revenue generation, banking product optimization and cash management across the alternative asset servicing and banking platforms. Mike assumed his current role in 2023 after serving in several leadership positions including Chief Commercial Officer and Global Head of Business Development and Product. He joined MUFG Investor Services in 2016 from BNY Mellon where he served as a Managing Director in their Alternative Investment Services division, where he led the business development team focused on hedge funds, fund of hedge funds, private equity, real estate, and other private funds. Prior to BNY Mellon, Mike worked in trading roles at several firms including NUI, Commodities Corporation and Tricon USA. Mike earned a Bachelor of Science in Accounting from Rider University. ![Michael McCabe](https://www.mufg-investorservices.com/wp-content/uploads/mike-m-not-final-scaled.jpg) ## David Rochford Head of Europe David (Dave) Rochford is Head of Europe for MUFG Investor Services, responsible for strengthening client relationships across the region. In addition, he is co-location head for Ireland. Dave previously held leadership positions that included Global Head of Public Markets, Head of Hedge and Traditional Funds; Head of Hedge, Private Equity and Real Asset funds; and Chief of Staff to the group CEO. Following MUFG’s purchase of UBS Alternative Fund Services in 2015, Dave served as the Head of Transition Management. He joined UBS in 2004, rising to Head of Regulatory Product Development globally. Prior to UBS, he worked with Daiwa, Bank of Bermuda, and Bank of Ireland Security Services. Dave is a fellow of the Association of Chartered Certified Accountants (ACCA). He earned a Bachelor of Science degree in Mathematical Sciences from Dublin City University, and an ACCA in Accounting and Finance from the Independent College Dublin. ![David Rochford](https://www.mufg-investorservices.com/wp-content/uploads/davidrochford-1.jpg) ## Daniel Trentacosta Head of Board Governance and Vendor Strategy Daniel Trentacosta is Head of Board Governance and Vendor Strategy for MUFG Investor Services, responsible for the governance framework that supports effective Board oversight, as well as leading the firm’s enterprise wide vendor strategy. Daniel assumed his current role in 2026, after serving as Global Head of Private Markets & Change, Global Head of Business Process Outsourcing, Global Head of Project Management, and Executive Director, Business Development. He joined MUFG Investor Services in 2016 from Och-Ziff Capital Management Group, where he was Treasury Controller. Prior to that, he worked in senior roles at Morgan Stanley in Prime Brokerage. Daniel started his career at J.P. Morgan Chase in Client Service. Daniel has served as a board member and coach for Youth Baseball and Football programs. Daniel received a Bachelor of Arts in Marketing, with a Minor in Rhetoric and Public Address, as well as a Master of Business Administration in Finance from St. John’s University. ![Daniel Trentacosta](https://www.mufg-investorservices.com/wp-content/uploads/dannytrentacosta-05.jpg) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.](https://www.mufg-investorservices.com/mibl/) **Published:** March 9, 2023 **Author:** I Q **Content:** Over more than four decades in Luxembourg, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. has served a diverse constituency of investors, investment companies and financial services firms. As a leading global administrator and custodian that is part of one of the world’s largest financial institutions, we are able to provide global custody services, investment funds administration, fiduciary and trust administration, financial services including cash management and foreign exchange, and advice about stock exchange listings. Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. is a member of the Mitsubishi UFJ Financial Group, one of the world’s largest financial services companies. For more than 40 years, we have been providing a wide range of services to institutional investors including: - Global Custody Services - Investment Funds - Administration - Fiduciary and Trust - Listing on the Stock Exchange - Other directly or indirectly related services (cash management, foreign exchange, bank account service and fund order desk for funds, etc.) Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. was incorporated in Luxembourg on April 11, 1974. It has since grown to provide global support for investment managers and financial services clients worldwide. ### Annual Report - [2025 Annual Report](https://www.mufg-investorservices.com/wp-content/uploads/Annual-Report-2025.pdf) - [2024 Annual Report](https://www.mufg-investorservices.com/wp-content/uploads/mibl-annual-report-2024.pdf) - [2023 Annual Report](https://www.mufg-investorservices.com/wp-content/uploads/2023-annual-report.pdf) - [2022 Annual Report](https://www.mufg-investorservices.com/wp-content/uploads/annual-report-for-2022.pdf) - [2021 Annual Report](/wp-content/uploads/ra2021_mitsubishi_light.pdf) - [2020 Annual Report](/wp-content/uploads/2020-annual-report.pdf) - [2019 Annual Report](/wp-content/uploads/ar2019.pdf) - [2018 Annual Report](/wp-content/uploads/annual-report2018.pdf) - [2017 Annual Report](/wp-content/uploads/ar2017.pdf) - [2016 Annual Report](/wp-content/uploads/ar2016.pdf) ### Legal and Regulatory #### Depositary UCITS V introduces a number of changes, including although not limited to a requirement to appoint a single depositary among a list of entities eligible to act as UCITS depositary and a harmonisation of the duties of a depositary to keep the assets of the UCITS safe, monitor cash movements to and from the fund and oversee the fund manager’s performance of its key functions. MUFG is well positioned to provide these services and meet the anticipated changes arising from UCITS V. As part of the requirements deriving from UCITS V, the depositary has in particular to provide information on any safekeeping function delegated, the list of delegates and sub-delegates and any conflicts of interests that may arise from such delegation. [List of Sub-Custodians and Prime Brokers ](https://www.mufg-investorservices.com/wp-content/uploads/20260126-MIBL-Sub-Custodians-and-Prime-Brokers-List.pdf) #### EMIR Announcement in connection with the public disclosure requirement set out in Article 11(11) of EMIR [Collateral Exemption Publication](https://www.mufg-investorservices.com/wp-content/uploads/collateralexemptionpublication.pdf) #### MiFID II - [Top 5 Execution Venues Annual Report 2025](https://www.mufg-investorservices.com/wp-content/uploads/top-5-execution-venues-annual-report-2025.pdf) - [General Description of the Nature and Risk of Financial Instruments](/wp-content/uploads/general_description_of_the_nature_and_risk_of_financial_instruments.pdf) #### Policies - [Best Execution Policy](https://www.mufg-investorservices.com/wp-content/uploads/POL-Best-Execution-202602.pdf) - [Conflicts of Interest Management Policy](https://www.mufg-investorservices.com/wp-content/uploads/POL-Conflicts-of-Interest-Management-_042026_.pdf) - [Remuneration Policy](https://www.mufg-investorservices.com/wp-content/uploads/Remuneration-policy.pdf) - [Diversity Policy](https://www.mufg-investorservices.com/wp-content/uploads/pol-diversity-policy-202502-.pdf) #### Capital Requirements Regulation - [Capital Requirements Regulation – Remunerations Disclosure 2024](https://www.mufg-investorservices.com/wp-content/uploads/MIBL-Capital-Requirements-Regulation-CRR-remuneration-disclosure-2024.pdf) #### FX Global Code [Statement of Commitment FX Global Code](https://www.mufg-investorservices.com/wp-content/uploads/statement-of-commitment-to-fx-global-code-mibl.pdf) ### Privacy Notices Within the framework of its banking activity, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. (the “Bank”) and its affiliates and service providers, as data processors on behalf of the Bank (“we”, “us”), will collect, store, use, disclose or otherwise process personal data of individuals (“you”) with whom we correspond, communicate and entertain a professional relationship. We will process your personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “General Data Protection Regulation”, “GDPR”), as well as any other applicable law or regulation relating to the protection of personal data. The Bank’s Privacy Notices below set out to explain the details of the Bank’s role as data controller/processor and how your personal data is processed. - [Investor Privacy Notice](https://www.mufg-investorservices.com/wp-content/uploads/investor-privacy-notice-12-09-2025.pdf) - [Client Privacy Notice](https://www.mufg-investorservices.com/wp-content/uploads/privacynoticeclients.pdf) - [Third Party Privacy Notice](https://www.mufg-investorservices.com/wp-content/uploads/20230913_third-parties-privacy-notice-120920231570553.9.pdf) For any further information related to the processing of your personal data by the Bank, you can contact the Data Protection Officer of the Bank via post mail to the attention of the “Data Protection Officer of Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.” at 287, Route d’Arlon, L-1150 Luxembourg, Grand-Duchy of Luxembourg, or via email at dataprotectionoffice@lu.tr.mufg.jp ### For Clients Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. has cooperated with Citibank to introduce state-of-art standard web product system infrastructure Custody Connect®. Custody Connect® enables clients to confirm their assets -such as security balances, cash balances – in real time for 24 hours. ### Contact Us #### Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. 287, route d’Arlon L-1150 Luxembourg T: +352 44 51 80 1 For career opportunities and spontaneous candidatures, please write to: ### Complaints You can launch a complaint in multiple ways: By post: Attention: Customer Complaints Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. 287, route d’Arlon L-1150 Luxembourg By email: By phone: Please contact your relationship manager. [Complaint Handling Form](https://www.mufg-investorservices.com/wp-content/uploads/Complaint-Filing-Form.pdf) Important note: All complaints relating to a suspected breach of the professional secrecy or to a fraud must be submitted in writing. In any event, complaints must clearly indicate the customer’s contact details and include a brief description of the reason for the complaint. #### Handling complaints As soon as Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. receives a complaint, the latter will be sent to the units concerned in order to be analysed and resolved as soon as possible. If Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. is unable to deal with the substance of the complaint within 10 days of receipt, a written acknowledgement will be sent to the complainant within this time frame. Insofar as possible, this acknowledgement will include the name and contact details of the person handling the complaint. Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. undertakes to ensure that complaints will be answered within one month from the date of receipt. If this time frame cannot be respected, Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. will inform the complainant of the reasons for the delay and give an indication as to when the complaint is expected to be resolved. In the absence of a response or a satisfactory response, the complaint may be submitted again. By post: Attention: Koji Homma, Deputy CEO Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. 287, route d’Arlon L-1150 Luxembourg By email: Attention: Koji Homma, Deputy CEO If you are not satisfied with the resolution or response given by the representative of the Executive Committee, you can file a request for an out-of- court complaint resolution, in accordance with the provisions of regulation no. 16-07 issued by the Luxembourg financial regulator (CSSF), within one year after the complaint has been filed with the professional. Commission de Surveillance du Secteur Financier Département juridique CC 283, route d’Arlon L-1150 Luxembourg Tél.: (+352) 26 25 1 – 2904 Fax : (+352) 26 25 1 – 2601 --- ### [MUFG Lux Management Company S.A.](https://www.mufg-investorservices.com/mufglm/) **Published:** March 9, 2023 **Author:** I Q **Content:** MUFG Lux Management Company S.A. (hereinafter “MUFGLM”) is authorized to handle a wide range of investment funds, covering all legal structures (SICAV, FCP, Trust) and fund types (UCITS, AIF, SIF, RAIF). These include investment strategies with long traditional funds and equity strategy, as well as hedge funds, real estate and private equity funds. Serving clients since 1995, our entity offers a “one-stop shop” model as our teams provide a wide range of services to accelerate the establishment of funds and provide cost-effective management solutions that minimize operational risk. We believe this model provides our clients a significant competitive advantage when compared to the other alternative investment fund managers and management companies based in Luxembourg. MUFGLM offers distinct services under two licenses: we act as a UCITS Management Company for retail investors in accordance with Chapter 15 of the 2010 Undertakings for Collective Investment Law, and we serve as an Authorized Alternative Investment Fund Manager for institutional investors in accordance with the 2013 Alternative Investment Fund Managers Law. We primarily focus on the supervision of delegates and service providers, like portfolio managers (usually delegated to the sponsor of the fund), UCI administrators and distributors, and we perform risk management and compliance activities. In addition, we coordinate with supervisory authorities (e.g. CSSF) and auditors. Through MUFGLM, clients can receive a wide range of services, including UCI administration (e.g. transfer agency, fund administration and domiciliation), as well as investment management, distribution (usually delegated to a sub-distributor) and international registration. MUFGLM acts as a link between funds, depositaries, central administrators, portfolio managers, distributors and other entities involved in successfully marketing funds within the European Union through the European Passport, Europe in general, Asia and Latin America. In addition, we provide connections to prospective investors. Our services are designed to serve several investment classes bundled with different fund structures governed by Luxembourg, Cayman or Bermuda law. Our bespoke and efficient investment fund solutions enable banks, asset managers, insurance companies, pension funds and institutional investors to concentrate on their core functions and benefit from our extensive experience and optimized processes for comprehensive solutions. We provide clients with a single point of contact as we work with a limited number of best-in-class selected UCI administrators. ### Policies - [Best Execution](https://www.mufg-investorservices.com/wp-content/uploads/pol_best-execution-policy_website-version.pdf) - [Proxy Voting and Engagement](https://www.mufg-investorservices.com/wp-content/uploads/pol_proxy-voting-and-engagement-policy_website-version.pdf) - [Complaint Handling](https://www.mufg-investorservices.com/wp-content/uploads/Complaints-Handling-Guidelines-website_2025.pdf) - [Remuneration Policy](https://www.mufg-investorservices.com/wp-content/uploads/POL_Remuneration-Policy-2026_website-version.pdf) - [Conflicts of Interest Policy](https://www.mufg-investorservices.com/wp-content/uploads/pol_conflicts-of-interest-policy_2025_website-version.pdf) - [Inducements Policy](https://www.mufg-investorservices.com/wp-content/uploads/pol_inducements-policy_website-version.pdf) - [Summary of Investor Rights](https://www.mufg-investorservices.com/wp-content/uploads/mufglm_summary-of-investor-rights_may-2026.pdf) - [Whistle Blowing](https://www.mufg-investorservices.com/wp-content/uploads/pol_whistleblowing-policy_website-version.pdf) ### Privacy Notices Within the framework of its activities, MUFG Lux Management Company S.A. (the “Company”) and its affiliates and service providers, as data processors on behalf of the Company (“we”, “us”), will collect, store, use, disclose or otherwise process personal data of individuals (“you”) with whom we correspond, communicate and entertain a professional relationship. We will process your personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “General Data Protection Regulation”, “GDPR”), as amended or replaced from time to time, as well as any other applicable law or regulation relating to the protection of personal data. The Company’s privacy notices below set out to explain the details of the Company’s role as data controller and how your personal data is processed. If you are an investor or connected to an investor in a fund for which the Company is a service provider (e.g., as management company or alternative investment fund manager), please refer to our Investor Privacy Notice here attached. - [Investor Privacy Notice](https://www.mufg-investorservices.com/wp-content/uploads/investor-privacy-notice_version_website-2.pdf) If you are connected to a client of the Company (e.g. you are an employee, a signatory, a director, a beneficial owner, etc. of a client of the Company), please refer to our here attached. - [Client Privacy Notice](https://www.mufg-investorservices.com/wp-content/uploads/client-privacy-notice_website-version.pdf) In any other case (e.g., you are a service provider to the Company or connected to such service provider or you are in touch with the Company in general) or if in doubt, please refer to our here attached. - [Third Party Privacy Notice](https://www.mufg-investorservices.com/wp-content/uploads/third-party-privacy-notice_website-version.pdf) For any further information related to the processing of your personal data by the Company, you can contact us via post mail to the attention of the “data protection team” at 287, route d’Arlon, L-1150 Luxembourg, Grand-Duchy of Luxembourg, or via email at: dataprotection\_mufglm@lu.tr.mufg.jp ### Key Information Documents (KIDs) - [Key Information Documents](https://www.mufg-investorservices.com/wp-content/uploads/mufglm_priips-kids-with-url.docx) ### Sustainability-related Disclosures The Company’s disclosures below set out to explain the details of how the Company complies with the disclosure requirements in accordance with Regulation (EU) 2019/2088 of 27 November 2019 on sustainability-related disclosures in the financial services sector (“SFDR”). #### I. Integration of Sustainability Risks \[Article 3 SFDR disclosure\] The Company as a third-party management company is fully committed to having a sustainable investment approach for its investments when required by the initiator or investment manager of its fund. The manner and extent in which this sustainable investment approach is applied varies by fund and sub-fund. The Company is able to offer tailor made solutions for specific funds by making sure that any policies or general approach of the initiator or investment manager of the fund on the integration of sustainability risks are duly taken into consideration and embedded in the delegated investment manager’s investment process and in particular where the investment policy is promoting environmental or social characteristics (Article 8 SFDR funds) or having sustainable investment as an objective (Article 9 SFDR funds). The Company itself, however, decided not to have its own policy on the integration of sustainability risks (as defined in SFDR) in order to be able to adapt to the policies and procedures of the delegated investment managers. The Company’s own risk policy takes into account sustainability risks in certain circumstances. #### II. Consideration of adverse impacts of investment decisions on sustainability factors \[Article 4 SFDR disclosure\] The Company has a number of funds under management, being a combination of own funds and third-party funds (together the “Funds”). Investment decisions made for those Funds may or may not currently take into account the adverse impacts on sustainability factors (as defined in SFDR) as this is actually defined at the level of each sub-fund. The Company is committed to ensuring that its Funds and its delegates’ investment decisions are fully aligned with the strategy, policies and objectives of the Funds that it manages. Where a Fund promotes environmental characteristics, promotes social characteristics or has sustainable investment as an objective, the Company will ensure that sustainability risks in relation to the Fund are considered and sustainability risk management is delegated to the relevant investment manager of the Funds that the Company manages. In the case where the Fund’s investment manager considers principal adverse impacts of investment decisions on sustainability factors, a statement on due diligence policies with respect to those impacts is available on the Company’s website or on the investment manager’s website (see table included in the file “OVERVIEW SFDR ART 8 AND 9 FUNDS” in point VI. at the end of the “ESG Disclosures”) and will include: - information about their policies on the identification and prioritisation of principal adverse impacts sustainability impacts and indicators; - a description of the principal adverse sustainability impacts and of any actions in relation thereto taken or, where relevant, planned; brief summaries of shareholder/unitholder engagement policies (where applicable); - a reference to their adherence to responsible business conduct codes and internationally recognised standards for due diligence and reporting and, - where relevant, the degree of their alignment with the objectives of the agreement within the United Nations Framework Convention on Climate Change, signed in Paris on April 22nd, 2016 (the “Paris Agreement”). #### III. No consideration of adverse impacts of investment decisions on sustainability factors \[Article 12 SFDR Level 2 disclosure\] Where a Fund does not promote environmental or social characteristics or have sustainable investment as an objective, the Company does not consider principal adverse impacts of investment decisions on sustainability factors as it considers that the best interests of the Funds’ investors are served by following the investment objectives and policies of the Funds. For all its Funds the Company takes into account the sustainability risks to the extent that such risks form an intrinsic part of other risks, such as market risk and operational risk. However, the Company does not consider this to amount to considering the adverse impacts on sustainability factors of investment decisions as set out under SFDR. #### IV. Integration of Sustainability Risks on Remuneration Policies \[Article 5 SFDR disclosure\] The Company’s remuneration policy is consistent with, and promotes, sound and effective risk management. It does not promote risk taking which is inconsistent with the risk profile of the funds that the Company manages. The remuneration policy does not explicitly take into account sustainability risks. However, the policy applies the principle of effective risk management to sustainability risk in the same way that it does to other forms of risk. #### V. Sustainability Related Disclosures \[Article 10 SFDR disclosure\] As a third-party management company, the Company is fully committed to having a sustainable investment approach for its investments when required by the initiator or the investment manager. The manner and extent in which this sustainable investment approach is applied varies by fund and sub-fund. The Company offers tailor made solutions for specific funds or sub-funds where their investment policy involves the promotion of environmental and/or social characteristics or which have sustainable investment as their objective by making sure that for each financial product referred to in Article 8(1) and Article 9(1), (2), and (3) of SFDR the following information is published and maintained: (a) a description of the environmental and/or social characteristics or the sustainable investment objective of the relevant fund or sub-fund; (b) information on the methodologies used to assess, measure and monitor the environmental and/or social characteristics or the impact of the sustainable investments selected for the relevant fund or sub-fund, including its data sources, screening criteria for the underlying assets and the relevant sustainability indicators used to measure the environmental and/or social characteristics or the overall sustainable impact of the relevant fund or sub-fund; (c) the information required to be included in the relevant pre-contractual disclosures as required under Article 8 or Article 9 of SFDR; and (d) the periodic report information as required under Article 11 of SFDR, where such information is required. The table included in the file under “OVERVIEW SFDR ART 8 AND 9 FUNDS” in point VI. below will indicate the disclosures or the link to the website listing the disclosures described above. #### VI. Overview of funds or sub-funds which qualify as financial products under Article 8 and Article 9 of SFDR The table in the attached file lists: - the funds or sub-funds which qualify as financial products under article 8 or article 9 of SFDR; - the name of the investment manager of the relevant fund or sub-fund; - the relevant fund or sub-fund classification as defined in SFDR; - an indication whether adverse sustainability impacts are being considered by MUFGLM in accordance with article 4 of SFDR; - an indication whether adverse sustainability impacts are being considered by the relevant fund or sub-fund in accordance with article 7 of SFDR; - the disclosures or the link to the website listing the disclosures described under V. above; and - if any, additional information of the relevant investment manager’s ESG policies. [Overview SFDR Art 8 and 9 Funds](https://www.mufg-investorservices.com/wp-content/uploads/overview-sfdr-art-8-and-9-funds-2.docx) ### Contact Us MUFG Lux Management Company S.A. 287, route d’Arlon L-1150 Luxembourg, Grand Duchy of Luxembourg Phone number: +352 445180 907 --- ### [MUFG Alt Insider](https://www.mufg-investorservices.com/mufg-alt-insider/) **Published:** March 29, 2024 **Author:** I Q **Content:** Podcast ## Inside Asia’s Evolving Hedge Fund Landscape Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. [ Listen to the podcast ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) ![Podcast discussion on the Asia hedge fund landscape and investor expectations]() [ Blog #### Private Market Operations: What a Reset Means for Alternative Asset Managers ![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.]() ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [ Thought Leadership #### Operational Considerations for Semi-Liquid Funds ![Operational and legal considerations for semi-liquid and evergreen funds]() ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [ Newsletter #### MUFG Alt Insider Quarterly Newsletter Q2 2026 ![MUFG Alt Insider Q2 2026 newsletter cover]() ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q2-2026/) [ Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds ![Abstract network visualization representing semi-liquid fund administration and evergreen fund operations]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) ## Videos ![The Custom Fit]() ### The Custom Fit ![We’re not just different. We’re Brilliantly Different]() ### We’re not just different. We’re Brilliantly Different ![Better. Together.]() ### Better. Together. ![A Partnership Built Around You]() ### A Partnership Built Around You [ ![]() All Videos ](https://www.mufg-investorservices.com/mufg-alt-insider/video/) ## Newsletters [ ![MUFG Alt Insider Quarterly Newsletter Q2 2026](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alt-insider-q2-2026-thumbnail.jpg) ### MUFG Alt Insider Quarterly Newsletter Q2 2026 ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q2-2026/) [ ![Regulatory Round-Up Q2 2026](https://www.mufg-investorservices.com/wp-content/uploads/regulatory-round-up-fund-managers-q2-2026.jpg) ### Regulatory Round-Up Q2 2026 ](https://www.mufg-investorservices.com/wp-content/uploads/regulatory-round-up-fund-managers-q2-2026.pdf) [ ![MUFG Alt Insider Quarterly Newsletter Q1 2026](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alt-insider-q1-2026-thumbnail.jpg) ### MUFG Alt Insider Quarterly Newsletter Q1 2026 ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q1-2026/) [ ![Regulatory Round-Up Q1 2026](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-ALTINSIDER-QNL-1200x780-Q120262.jpg) ### Regulatory Round-Up Q1 2026 ](https://www.mufg-investorservices.com/wp-content/uploads/Q1-2026-Regulatory-Round-Up.pdf) [ ![]() All Newsletters ](https://www.mufg-investorservices.com/mufg-alt-insider/newsletters/) ## Thought Leadership [ Thought Leadership Operational Considerations for Semi-Liquid Funds In this article, MUFG Investor Services examines the legal and operational considerations surrounding semi-liquid funds and explores approaches that may support future growth through scalable frameworks, appropriate guardrails, and tailored operational support. ![]() Read the article ![Operational and legal considerations for semi-liquid and evergreen funds]() ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [ Thought Leadership #### Luxembourg For Alternatives: What Asset Managers Need to Know Before Launching ![Office buildings in Luxembourg at dusk with passing traffic]() ](https://www.mufg-investorservices.com/luxembourg-for-alternatives-what-asset-managers-need-to-know-before-launching/) [ Thought Leadership #### A Market Matures: Navigating the Rise of Direct Lending ![]() ](https://www.mufg-investorservices.com/a-market-matures-navigating-the-rise-of-direct-lending/) [ Thought Leadership #### Exploring the Future of the Asia-Pacific Alternatives Markets ![Panel discussion at a MUFG Asia-Pacific forum]() ](https://www.mufg-investorservices.com/exploring-the-future-of-the-asia-pacific-alternatives-markets/) [ Thought Leadership #### Top 5 Takeaways: Exploring the Fund Firm of the Future and Next-Gen Operating Model ![Abstract rising light streaks on a dark background]() ](https://www.mufg-investorservices.com/top-5-takeaways-exploring-the-fund-firm-of-the-future-and-next-gen-operating-model/) [ ![]() All Thought Leadership ](https://www.mufg-investorservices.com/mufg-alt-insider/thought-leadership/) ## Blogs [ Blog #### Private Market Operations: What a Reset Means for Alternative Asset Managers ![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.]() ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [ Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds ![Abstract network visualization representing semi-liquid fund administration and evergreen fund operations]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) [ Blog #### The Rundown: Discussing Private Market Evolution ![Analyst reviewing financial dashboards on dual monitors]() ](https://www.mufg-investorservices.com/private-markets-evolution-discussion/) [ Blog #### 2025 Fund Administrator of the Year and Male Ally of the Year ![Audience at an awards gala facing an illuminated stage]() ](https://www.mufg-investorservices.com/2025-fund-administrator-of-the-year-and-male-ally-of-the-year/) [ ![]() All Executive Blogs ](https://www.mufg-investorservices.com/mufg-alt-insider/executive-blogs/) ## Podcasts [ Podcast Inside Asia’s Evolving Hedge Fund Landscape Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. ![]() Listen to the Podcast ![Podcast discussion on the Asia hedge fund landscape and investor expectations]() ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) [ ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) Podcast #### Unlocking Alternatives: The Democratization of Private Markets ![Podcast speakers David Rochford of MUFG Investor Services and Gavin Byrnes of MUFG Alternative Fund Services Ireland]() ](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/) [ ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) Podcast #### Retailization, Co-Investments, and Fundraising in Private Markets ![Podcast speakers Sonia Bhasin of MUFG Investor Services and John Adams of A&O Shearman]() ](https://www.mufg-investorservices.com/retailization-co-investments-and-fundraising-in-private-markets/) [ ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) Podcast #### Cayman in Focus: Resilience, Reporting, and Regulatory Readiness ![Podcast image]() ](https://www.mufg-investorservices.com/cayman-in-focus-resilience-reporting-and-regulatory-readiness/) [ ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) Podcast #### Leading with Intention in APAC: A CEO’s View ![Podcast image]() ](https://www.mufg-investorservices.com/leading-with-intention-in-apac-a-ceos-view/) [ ![]() All Podcasts ](https://www.mufg-investorservices.com/mufg-alt-insider/podcast/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Blogs](https://www.mufg-investorservices.com/mufg-alt-insider/blogs/) **Published:** October 17, 2025 **Author:** wpsupport@ironistic.com **Content:** Blog ## Private Market Operations: What a Reset Means for Alternative Asset Managers Recently, industry discussions have centered around the idea of a private market reset. While market developments such as expanding investor bases and regulatory requirements have been raised, one theme seems to permeate the conversation: private markets are not experiencing a reset in demand for alternative investments, but rather a shift in investor requirements and expectations. Private market operations are becoming increasingly complex. As fund structures evolve and investor requirements increase, alternative asset managers are strengthening operational readiness through liquidity management, governance, and enhanced transparency in addition to leveraging scalable operating models. Topics under discussion include: Operational impacts of complex fund structures including liquidity requirements and fee calculations New managers and operational readiness Maintaining investor confidence How New Fund Structures Are Creating New Operational Demands As managers look to broaden access to alternative investments, semi-liquid or evergreen funds are attracting interest from institutional investors and private wealth channels seeking greater flexibility. Investors increasingly want exposure to private market returns while maintaining the ability to access liquidity, respond to market opportunities, and rebalance portfolios when needed. For managers, expanding access introduces a heightened level of operational complexity. Unlike traditional closed-ended funds, semi-liquid funds require ongoing management of subscriptions, redemptions, liquidity planning, valuations,… [ Read the article ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [ ![Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-1024x666.jpg) ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds ![Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/wp-content/uploads/semi-liquid-fund-administration-evergreen-funds-1024x666.jpg) ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) [Blog #### The Rundown: Discussing Private Market Evolution ![The Rundown: Discussing Private Market Evolution](https://www.mufg-investorservices.com/wp-content/uploads/AdobeStock_1933847506-1024x559.jpeg) ](https://www.mufg-investorservices.com/private-markets-evolution-discussion/) [Blog #### 2025 Fund Administrator of the Year and Male Ally of the Year ![2025 Fund Administrator of the Year and Male Ally of the Year](https://www.mufg-investorservices.com/wp-content/uploads/AdobeStock_750820872-1024x574.jpeg) ](https://www.mufg-investorservices.com/2025-fund-administrator-of-the-year-and-male-ally-of-the-year/) [Blog #### If You Want to Change the World, Change the Workplace ![If You Want to Change the World, Change the Workplace](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_656988119-1024x385.jpeg) ](https://www.mufg-investorservices.com/if-you-want-to-change-the-world-change-the-workplace/) [Blog #### A Note From John Sergides – Q2 2025 ![A Note From John Sergides – Q2 2025](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_1298404827-1024x574.jpeg) ](https://www.mufg-investorservices.com/a-note-from-john-sergides-q2-2025/) [Blog #### When Human Connection Can Begin with an Eight-Minute Call ![When Human Connection Can Begin with an Eight-Minute Call](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_403230676-1024x318.jpeg) ](https://www.mufg-investorservices.com/when-human-connection-can-begin-with-an-eight-minute-call/) [Blog #### A Note From John Sergides – Q1 2025 ![A Note From John Sergides – Q1 2025](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_1024166147-1024x574.jpeg) ](https://www.mufg-investorservices.com/a-note-from-john-sergides-q1-2025/) [Blog #### Named $30B+ Fund Administrator of the Year by Private Equity Wire ![Named $30B+ Fund Administrator of the Year by Private Equity Wire](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_783199992-1024x683.jpeg) ](https://www.mufg-investorservices.com/we-were-selected-by-private-equity-wire-for-fund-administrator-of-the-year/) [Blog #### A Note From John Sergides, Chief Executive Officer Q4 2024 ![A Note From John Sergides, Chief Executive Officer Q4 2024](https://www.mufg-investorservices.com/wp-content/uploads/istockphoto-1456222076-2048x2048-1-1024x683.jpg) ](https://www.mufg-investorservices.com/a-note-from-john-sergides-chief-executive-officer/) [Blog #### Celebrating Our Expanding Global Footprint in Kuala Lumpur ![Celebrating Our Expanding Global Footprint in Kuala Lumpur](https://www.mufg-investorservices.com/wp-content/uploads/mufg-inauguration-102-2-1024x683.jpg) ](https://www.mufg-investorservices.com/celebrating-our-expanding-global-footprint-in-kuala-lumpur/) [Blog #### How are you? Sets the Stage for Better Mental Wellness ![How are you? Sets the Stage for Better Mental Wellness](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_377716976-1024x450.jpeg) ](https://www.mufg-investorservices.com/how-are-you-sets-the-stage-for-better-mental-wellness/) [Blog #### Moving Forward on Inclusivity and the LGBTQ+ Journey ![Moving Forward on Inclusivity and the LGBTQ+ Journey](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_251131156-1024x683.jpeg) ](https://www.mufg-investorservices.com/moving-forward-on-inclusivity-and-the-lgbtq-journey/) - ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/page-prev.png) - 1 - [ 2 ](https://www.mufg-investorservices.com/wp-cron.php/?doing_wp_cron=1789189385.3390009403228759765625page/2/) - [ ![Next page](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/page-next.png) ](https://www.mufg-investorservices.com/wp-cron.php/?doing_wp_cron=1789189385.3390009403228759765625page/2/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Business Consulting Group Disclaimer](https://www.mufg-investorservices.com/business-consulting-group-disclaimer/) **Published:** March 10, 2023 **Author:** I Q **Content:** Any messages, documents, information, introductions, referrals or other materials or content (“**Materials**”) you received are from MUFG Investor Services Holdings Ltd and/or its subsidiaries or affiliates, as applicable (collectively, “**MUFG**”) and are provided for informational purposes only in connection with MUFG’s Business Consulting services (the “**BC Services**”). The Materials are confidential, intended solely for the recipient’s use and may not be copied, distributed, disclosed or relied upon by any other person without MUFG’s prior written consent. All rights in such Materials are reserved by MUFG. The BC Services may involve introducing you to, or providing you with, information on third-party service providers, vendors, potential employee candidates, commercial partners or other persons or entities (collectively, the “**Third Parties**” and each, a “**Third Party**”). MUFG may, from time to time, have a relationship or commercial arrangement with one or more Third Parties from which MUFG may benefit. Accordingly, if you enter into any arrangement or transaction with a Third Party, MUFG may receive a direct or indirect benefit. The BC Services are not intended to, and do not, constitute advice, a recommendation or an endorsement regarding any Third Party. MUFG has not independently verified any Materials regarding any Third Party and does not accept responsibility for, or make any representation, warranty or undertaking as to, their truthfulness, accuracy, completeness, reliability, suitability or lawfulness. To the fullest extent permitted by applicable law, neither MUFG nor any of its respective directors, officers, employees, agents, partners or professional advisers shall be liable for any direct, indirect, consequential or other loss or damage suffered by any person arising from any errors in or omissions from such Materials, any reliance placed on them, or any use of the BC Services. The BC Services are not intended to be, and do not constitute, tax, legal, financial, investment, commercial or other professional advice. You should consult your own professional advisers, including tax and legal advisers, before relying on or acting in connection with the BC Services or any Materials provided in connection with them. MUFG is under no obligation to update, supplement or correct any Materials or to notify any recipient if any Materials become inaccurate, incomplete or outdated. MUFG is not responsible for conducting due diligence, background checks or ongoing monitoring in respect of any Third Party, and any decision to engage, transact with or rely on a Third Party is made solely by the recipient at its own risk. Any arrangement or transaction with a Third Party will be subject to the terms agreed between the recipient and that Third Party, and MUFG shall not be a party to, or responsible for, such arrangement or transaction unless expressly agreed in writing. --- ### [Transfer Agency Services](https://www.mufg-investorservices.com/solutions/asset-servicing/transfer-agency-services/) **Published:** October 23, 2025 **Author:** I Q **Content:** Whether you’re looking to streamline account openings and subscriptions, or fund unit movements, distributions and more, our transfer agency business meets all your investor servicing needs in one place. With integrated systems, deep expertise, and straight-through processing, we deliver the automation and controls that simplify complexity from front to back. This means your clients enjoy premium coverage, while you get to focus on strengthening distributor relationships and meeting regulatory requirements. Our globally scalable platform helps you mitigate risk and ensure the right alignment with compliance standards across multiple jurisdictions. And as part of Mitsubishi UFJ Financial Group, with $3 trillion in assets as of 2025, we also offer the stability and global reach to seamlessly integrate these transfer agency services with our custody, fund accounting, and other critical solutions. ##### What's New ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) [ Video Smarter Onboarding. Greater Possibility. ![Opportunity won't wait - MUFG Subscription Platform graphic]() ](https://vimeo.com/1115288089?fl=tl&fe=ec) ## Overview We support fund growth in more than 70 markets, with a comprehensive offering that covers everything from prospecting and onboarding to reporting, trade processing and beyond within a secure, highly automated environment. #### Investor Onboarding Our proprietary Subscription Platform helps you move faster, with one master profile, one subscription workflow, and centralized fund documentation all in one intuitive platform. #### Investor Reporting Under one interface, we deliver flexible and agile reporting across allocations, equalizations, and share series alongside automated subscriptions, redemptions, and capital calls. #### Trade Processing When investors are moving in and out of your funds, we ensure their data moves with them automatically from transfer agency to payment engines and bank accounts, with no manual touch points. ![]() - 1 Bank-Backed Strength - 2 Customized Solutions - 3 Integrated AML Controls - 4 Automated Workflows - 5 Cloud-Based Data Security ## Benefits Underpinning these core services is our commitment to white-glove service and proprietary technology, all with extensive functionality for alternative funds. ## Let’s Solve This Together Streamline AML & KYC Elevate Investor Reporting Automate Trade Processing Integrate Payments and FX - Streamline AML & KYC - Elevate Investor Reporting - Automate Trade Processing - Integrate Payments and FX Streamline AML & KYC ### Streamline AML & KYC We embed anti-money laundering (AML) workflow management across all onboarding and life cycle events. Our systems based monitoring and integrated controls also help reduce risk while accelerating approvals. Elevate Investor Reporting ### Elevate Investor Reporting We give your investors a modern, web-based interface with real-time transparency into their positions, statements, and transaction history. Our automated reporting also supports subscriptions, redemptions, and capital calls. Automate Trade Processing ### Automate Trade Processing Enable straight-through processing (STP) via SWIFT and SFTP for greater efficiency, supported by customizable workflows, built-in approvals, and integrated settlements, plus daily automated cash reconciliations for complete visibility and control. Integrate Payments and FX ### Integrate Payments and FX Leverage multibank connectivity and integrated payments to move funds securely and efficiently across counterparties, currencies, and jurisdictions, with a one stop view that puts your clients in control of their activity. ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to our Transfer Agency expertise, these solutions help to streamline your entire fund operations. [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Depositary Services 2 ](/solutions/banking-liquidity/depositary/) [ Global Custody 3 ](/solutions/banking-liquidity/global-custody/) [ Business Process Outsourcing 4 ](/solutions/asset-servicing/business-process-outsourcing/) [ Corporate and Regulatory Services 5 ](/solutions/corporate-regulatory-services/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Depositary Services ](/solutions/banking-liquidity/depositary/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Fund Administration](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) **Published:** September 9, 2025 **Author:** I Q **Content:** Our fund administration services are purpose-built for alternatives, and designed to help fund managers and asset owners streamline their back-office operations, execute seamlessly, and mitigate risk. We take an alternative approach to alternatives, one rooted in a deep, nuanced knowledge of your business. We’re not just a provider; we’re an extension of your operations team, delivering seamless execution, day in and day out. With nearly 100% client retention among the world’s largest public and private funds, and the backing of Mitsubishi UFJ Financial Group (MUFG), one of the largest financial institutions in the world with approximately $3 trillion in assets in 2025, we offer the scale, stability, and expertise that top investment managers rely on. ##### What's New [ In the News Inside MUFG Investor Services' Rise as a Global Asset Servicing Leader ![Featured in Funds Europe]() ](/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) ## Overview With $1.28 trillion in assets under administration as of Q3 2025, we enable investment managers and asset owners to manage **complex portfolio strategies** and **multi-faceted fund structures** across all asset classes and regions. From NAV and fee calculations to reporting, accounting and analytics, our **scalable and flexible solutions** reduce operational friction and enhance transparency, leveraging **leading-edge technology** that supports you across the full investment life cycle. #### Automated Trade Capture and Execution Streamline your daily workflows, reduce manual error(s), and accelerate processing times. #### Reconciliations Ensure consistency in recordkeeping with real-time exception monitoring for faster issue resolution. #### Pricing and Valuations Improve asset calculation accuracy with robust audit trails and valuation policies. #### Comprehensive Reporting Benefit from portfolio, cash flow, NAV, same-day P&L insights, and global regulatory filings. #### NAV Solutions Get accurate, timely NAVs with exception-based reviews and continuity during outages. #### Custody Support global trading with custody for open- and closed-ended funds, and embedded FX. #### Accounting Use our integrated accounting solutions for SPVs, complex credit, private markets, and more. #### Fee Calculations and Accrual Handle complex fee calculations, from tiered incentive models to carried interest. #### Financial Statements Facilitate audit readiness with GAAP/IFRS-compliant statements and statutory filings. #### Payments and Settlements Make cross-border payments in more than 120 currencies, reducing risk and processing delays. ![]() - 1 Customizable Solutions - 2 Integrated Ecosystem - 3 Always-On Support - 4 Digital Onboarding Platform ## Benefits These are just a few of the ways we deliver end-to-end support underpinned by our proprietary technology, deep expertise, and unwavering commitment to exceptional client service. ## Let’s Solve This Together Fund structures are evolving quickly from multi-asset mandates and cross-border limited partnerships to hybrid strategies. That growing complexity means clients need dynamic solutions and a partner with deep subject-matter expertise. Here are some of the ways we can help: Digital Investor Experience Scale Without Additional Headcount Support Any Investment Strategy Replace Outdated Technology Automate More Tasks Navigate the Unexpected Assistance with Compliance and Audit - Digital Investor Experience - Scale Without Additional Headcount - Support Any Investment Strategy - Replace Outdated Technology - Automate More Tasks - Navigate the Unexpected - Assistance with Compliance and Audit Digital Investor Experience ### Digital Investor Experience Our digital investor experience platform streamlines every stage of the investment lifecycle. From faster onboarding and subscriptions to capital calls, distributions, and reporting, it delivers a seamless, secure experience that keeps investors engaged and informed. Reusable profiles, virtual data rooms, and embedded KYC/AML workflows accelerate time to capital, while real-time tracking and built-in compliance checks provide transparency every step of the way. Scale Without Additional Headcount ### Scale Without Additional Headcount We act as an extension of your middle-and-back office, delivering flexible, scalable support that frees up your internal resources and ensures operational continuity. Our experienced teams work behind the scenes so you can grow without expanding headcount. Support Any Investment Strategy ### Support Any Investment Strategy Our infrastructure is built to support even the most complex fund types, asset classes, and fee models, from front to back. Whether you're launching hybrids or shifting to new structures, we’ve got you covered. Replace Outdated Technology ### Replace Outdated Technology Our platform leverages cutting-edge automation tools to modernize your workflows and enhance the client experience. With real-time reporting, exception alerts, and seamless integrations, we simplify complexity. Automate More Tasks ### Automate More Tasks We offer fully automated, audit-ready fee calculation tools with a broad library of models, ensuring accuracy and precision across any strategy. Automated accruals, real-time validation, and exception-based reviews give you full control with less manual work. Navigate the Unexpected ### Navigate the Unexpected Our modular systems and hands-on service teams help you adapt quickly, whether you're launching new products or entering new markets. From workflow adjustments to regulatory shifts, we help you stay agile and scale at your pace, without disruption. Assistance with Compliance and Audit ### Assistance with Compliance and Audit Full documentation, proactive testing, and audit coordination, including secure data rooms, give you the support you need with compliance matters. We stay ahead of evolving standards so you’re always aware. With our support, your audits and regulatory reviews can become more manageable and less stressful. ## Connected Offerings ### Fee Calculation With a library of customizable models, our automated tool eliminates manual entry, which allows us to aim for accurate, and audit-ready results. ![Fee Calculations promotional graphic with a large percent sign]() ### Bank Accounts With the backing of MUFG and integrated banking, treasury, and payments solutions, we can open accounts quickly. In fact, 85% of them in under two weeks. - Call & Operational Accounts - Collection Accounts - Term Deposits - Escrow Accounts - Control Accounts ### Digital Onboarding Our platform uses universal investor profiles, allowing data to be entered once and reused across multiple funds. ![Opportunity won't wait - MUFG Subscription Platform graphic]() ### Client Stories [ ![Close-up of a needle with thread looped through its eye against a black background.]() Hedge Fund Administrator Conversion #### Orchestrating Complexity A hedge fund with $400+ million AUM restructured into a parallel master feeder fund and converted fund administrators, resulting in 80% reduction in NAV review time. Read more ](https://www.mufg-investorservices.com/case-study/hedge-fund-conversion/) [ ![Silver knight chess piece on a dark, reflective chessboard with dramatic lighting.]() Private Equity Fund Administrator Conversion #### Transition with Precision A private markets book of business with $2.5 billion AUA and 120+ legal entities transitioned fund administrators, capturing 15 years of historical data. Read more ](https://www.mufg-investorservices.com/case-study/private-equity-conversion/) ### Resources [ In the News #### Pivoting to a New Paradigm ![Featured in Private Funds CFO]() ](https://www.mufg-investorservices.com/pivoting-to-a-new-paradigm/) [ In the News #### Navigating the Complexities of Evergreen Fund Structures ![Featured in Hedgeweek]() ](/navigating-the-complexities-of-evergreen-fund-structures/) [ Awards #### European Fund Administrator of the Year: GPs over $30 Billion ![Featured in Private Equity Wire]() ](/we-were-selected-by-private-equity-wire-for-fund-administrator-of-the-year/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Separately Managed Accounts - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Fund Administration expertise, these solutions help streamline your entire fund operations. [ Foreign Exchange Overlay 1 ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Business Process Outsourcing 2 ](/solutions/asset-servicing/business-process-outsourcing/) [ Banking 3 ](/solutions/banking-liquidity/banking/) [ Fund Financing 4 ](/solutions/financing/fund-financing/) [ Corporate & Regulatory Services 5 ](/solutions/corporate-regulatory-services/) - [ ![]() Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Banking ](/solutions/banking-liquidity/banking/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) - [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Limited Partner Servicing](https://www.mufg-investorservices.com/solutions/asset-servicing/limited-partner-servicing/) **Published:** October 23, 2025 **Author:** I Q **Content:** Our comprehensive Limited Partner Servicing (LP) solution delivers the data transparency and insight you need into your alternative investments portfolio—helping you execute new strategies, attract capital, and safeguard long-term relationships. With an integrated platform and best-in-class reporting tools, we track everything from underlying portfolio values and cash flow activities, to positions and market conditions, while helping to preserve ownership continuity and protecting partner interests in your fund. With over $1.28 trillion in assets under administration—$810 billion in private markets as of Q3 2025 and the strength of Mitsubishi UFJ Financial Group, we also provide a full suite of complementary asset servicing solutions to help you unlock efficiencies and manage complexity across the full LP life cycle. ##### What's New [ In the News Operational Excellence: Private Equity’s New Differentiator ![Featured in Private Equity Wire]() ](/operational-excellence-private-equitys-new-differentiator/) ## Overview Our platform adapts to diverse operating models and fund structures, extracting, validating, and interpreting critical data points to deliver you the clarity and insight your LPs need. We also streamline their investing process, from receiving notices and reporting to processing cash flows and more. #### Commitment Tracking & Allocations Investment set-up and tracking of committed and unfunded amounts by strategy, region, and industry. #### Valuations & Accounting Valuation/capital account statement processing, portfolio accounting, pricing, cash-adjusted valuations, capital account reconciliations, and monitoring. #### Capital Calls & Distributions Daily monitoring of capital calls and distribution notices, liquidity management, payment execution and reconciliations. #### Reporting & Performance Accounting reports, transaction/cash flow reporting, investment performance (IRR and multiples), and custom analytics. ![]() - 1 Scalable Platform - 2 Customizable Operating Models - 3 Straight-Through Processing - 4 Integrated Workflows - 5 Automated Data Extraction - 6 Flexible Data Capture ## Benefits With straight-through processing from transaction receipts to the general ledger, and automation everywhere it matters, we provide scalable services that optimize your fund’s efficiency and transparency. ## Let’s Solve This Together Get End-to-End Support Analyze Performance Accelerate Capital Activity Improve Cash Visibility Simplify Data Management Strengthen Controls - Get End-to-End Support - Analyze Performance - Accelerate Capital Activity - Improve Cash Visibility - Simplify Data Management - Strengthen Controls Get End-to-End Support ### Get End-to-End Support Streamline your entire processes from start to finish, from receiving notices to recording and validating data points and processing the cash flow. Analyze Performance ### Analyze Performance Maximize your ability to extract, validate and interpret data from your private equity portfolios with the latest reporting on underlying portfolio values and cash flow activity. Accelerate Capital Activity ### Accelerate Capital Activity Proactively monitor deadlines and daily notice intakes to keep commitments, capital calls, and distributions on schedule, reducing breaks and cycle time. Improve Cash Visibility ### Improve Cash Visibility Get integrated liquidity, receivable/payable tracking, and reconciliations for continuously updated cash views and payment readiness, giving you a consolidated LP view for faster, more informed decision-making. Simplify Data Management ### Simplify Data Management From manager communications to side letter tracking and analytical attribution, we normalize inputs and surface insights with speed and accuracy Strengthen Controls ### Strengthen Controls Embed governance into your daily workflows with maker-checker approvals, exception management, and comprehensive audit logs. ## Connected Offerings ### Portfolio Accounting & Reporting With a centralized view of your alternative investment portfolio’s positions, valuations, and activities, you gain a complete set of tools to track, manage, and report on capital activity with accuracy and efficiency. Here are some of the ways we can help: - Monitor capital calls and distribution notices - Fund capital calls and distributions - Reconcile cash balances - Produce cash and performance reports - Report on capital activity ### Data Gathering & Reviews Our dedicated proprietary and third-party technology is interoperable, meaning you can consolidate and aggregate the most important data about your portfolio investments and use it to make more informed decisions. Here are some of the features of our service: - Review information from funds - Correspond with managers - Reconcile PoP data and NAVs - Attribute and analyze data inputs - Conduct reviews for accounting performance ### Client Stories [ ![Two electrical cables connecting with a bright spark, representing scalable client connectivity and partnership.]() Limited Partner Servicing #### Powering Connections A global custodian’s LP with $20B+ AUM and 300+ investments modernized its manual processing, achieving 99.8% valuation accuracy and a 68% increase in number of investments. Read more ](https://www.mufg-investorservices.com/case-study/powering-connections/) [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Limited Partner Servicing, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Foreign Exchange Overlay 2 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/foreign-exchange-overlay/) [ Global Custody 3 ](/solutions/banking-liquidity/global-custody/) [ Business Process Outsourcing 4 ](https://www.mufg-investorservices.com/solutions/asset-servicing/business-process-outsourcing/) [ Corporate and Regulatory Services 5 ](/solutions/corporate-regulatory-services/) [ Fund Financing 6 ](/solutions/financing/fund-financing/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Foreign Exchange Overlay ](https://www.mufg-investorservices.com/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Business Process Outsourcing ](https://www.mufg-investorservices.com/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Current Job Opportunities](https://www.mufg-investorservices.com/current-job-opportunities/) **Published:** December 2, 2025 **Author:** I Q **Content:** - All LocationsDallas, TX (0)Hybrid (0)New York, NY (0)Remote (0)Rockville, MD (0)San Francisco, CA (0) - All DepartmentsCompliance/Operations (0)Finance (0)Finance/Operations (0)HR (0)ISFT (0)Operations (0)Technology (0) No Results Found --- ### [Europe Career Opportunities](https://www.mufg-investorservices.com/careers/europe-career-opportunities/) **Published:** March 9, 2023 **Author:** I Q **Content:** --- ### [Carribean Career Opportunities](https://www.mufg-investorservices.com/careers/carribean-career-opportunities/) **Published:** June 2, 2023 **Author:** I Q **Content:** --- ### [Canada Career Opportunities](https://www.mufg-investorservices.com/careers/canada-career-opportunities/) **Published:** June 2, 2023 **Author:** I Q **Content:** --- ### [Asia-Pacific Career Opportunities](https://www.mufg-investorservices.com/careers/asia-pacific-career-opportunities/) **Published:** June 2, 2023 **Author:** I Q **Content:** --- ### [Client Stories](https://www.mufg-investorservices.com/about-us/client-stories/) **Published:** July 1, 2026 **Author:** I Q **Content:** Limited Partner Servicing ## Powering Connections A global custodian’s LP with $20B+ AUM and 300+ investments modernized its manual processing, achieving 99.8% valuation accuracy and a 68% increase in number of investments. [ Read the Full Story ](https://www.mufg-investorservices.com/case-study/powering-connections/) [ ![Powering Connections](https://www.mufg-investorservices.com/wp-content/uploads/powering-connections-limited-partner-servicing-thumbnail.png) ](https://www.mufg-investorservices.com/case-study/powering-connections/) [Hedge Fund Administrator Conversion #### Orchestrating Complexity ![Orchestrating Complexity](https://www.mufg-investorservices.com/wp-content/uploads/Client-Sory_Thumbnail_Complexity.png) ](https://www.mufg-investorservices.com/case-study/hedge-fund-conversion/) [Private Equity Fund Administrator Conversion #### Transition with Precision ![Transition with Precision](https://www.mufg-investorservices.com/wp-content/uploads/Client-Sory_Thumbnail_Transition.png) ](https://www.mufg-investorservices.com/case-study/private-equity-conversion/) [Fund Financing #### Dynamic Financing Solutions ![Dynamic Financing Solutions](https://www.mufg-investorservices.com/wp-content/uploads/fund-finance_client-story_web-banner_520x306.png) ](https://www.mufg-investorservices.com/case-study/dynamic-financing-solutions/) [Evergreen Fund Servicing #### No Exit Needed ![No Exit Needed](https://www.mufg-investorservices.com/wp-content/uploads/mufg_clientstory_evergreen_webthumbnail-1.png) ](https://www.mufg-investorservices.com/case-study/no-exit-needed/) [Foreign Exchange Overlay #### Fully Automated FX ![Fully Automated FX](https://www.mufg-investorservices.com/wp-content/uploads/mufg_clientstory_fxo_webthumbnail-1.png) ](https://www.mufg-investorservices.com/case-study/fully-automated-fx/) [Fund Administration #### Ready for Takeoff ![Ready for Takeoff](https://www.mufg-investorservices.com/wp-content/uploads/fimg1.jpg) ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [Business Process Outsourcing #### No More Heavy Lifting ![No More Heavy Lifting](https://www.mufg-investorservices.com/wp-content/uploads/fimg2.jpg) ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Business Consulting Services](https://www.mufg-investorservices.com/solutions/business-consulting-services/) **Published:** October 28, 2025 **Author:** I Q **Content:** ## Overview Our Business Consulting Services Group helps clients evolve their operating models across the investment lifecycle. From fund administration to business process outsourcing, banking, service provider selection, and beyond, we bring a clear understanding of how front-, middle-, and back-office decisions affect outcomes. That perspective, paired with our experience across varying manager sizes, strategies, and asset mixes, enables us to design customized frameworks and solutions that drive operational efficiency, innovation, and long-term value. Our goal is simple: Help you solve problems, seize opportunities, and grow with purpose. With real expertise and a deep understanding of the investment landscape, we deliver advisory that helps move your business forward. #### Operational Excellence Streamline your processes, eliminate inefficiencies and support further scalability. #### Systems and Technology Evaluate your platforms, consider enhancements, and enhance your integrations. #### Compliance Build internal compliance and regulatory frameworks that are aligned with industry requirements. #### Workflow Design Redesign and align your operations for greater consistency and flexibility. #### Service Provider Selection Benchmark your offerings and align vendor partnerships to your strategy. #### Real-Estate Strategy Assess your space needs and align physical footprint with your business goals. #### Human Capital Optimize your organizational design, compensation structures, resourcing and insurance coverage. ### Client Stories [ ![Ripples spreading from a water droplet]() Foreign Exchange Overlay #### Fully Automated FX A multi-billion-dollar asset manager converted euros and sterling balances into USD across multiple funds, improving reconciliation accuracy. Read more ](https://www.mufg-investorservices.com/case-study/fully-automated-fx/) [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) ### The MUFG Advantage With 360 years in business and strong credit ratings, we are more than a committed provider, we are a trusted partner in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* $ 0 T Assets Under Administration\*\* $ 0 B Assets Under Custody\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*MUFG Investor Services as of Q3 2025 ## The Latest [ Podcast ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) #### Inside Asia’s Evolving Hedge Fund Landscape Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. ![Podcast discussion on the Asia hedge fund landscape and investor expectations]() ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) [ Blog #### Private Market Operations: What a Reset Means for Alternative Asset Managers Recently, industry discussions have centered around the idea... ![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.]() ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [ Thought Leadership #### Operational Considerations for Semi-Liquid Funds In this article, MUFG Investor Services examines the legal and operational considerations surrounding semi-liquid funds and explores approaches that may support future growth through scalable frameworks, appropriate guardrails, and tailored operational support. ![Operational and legal considerations for semi-liquid and evergreen funds]() ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [ Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds While offering unique investor benefits, semi-liquid fund administration... ![Abstract network visualization representing semi-liquid fund administration and evergreen fund operations]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) [ In The News #### Fi Dinh Honored at the 2026 Women in Finance Asia Awards Fi Dinh, Head of Fund Finance APAC at... ![Blurred concert crowd facing a brightly lit stage with warm bokeh lights and colorful screens in the background, creating a vibrant evening performance scene.]() ](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) [ In The News #### Operational Readiness for Evolving Private Market Structures Semi-liquid funds (also referred to as evergreen funds)... ![Featured in Alternatives Watch]() ](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) [ In The News #### A Strong Start to 2026: Industry Awards and Recognition We are honored to share that MUFG Investor... ![Guests seated at round tables at an awards dinner]() ](https://www.mufg-investorservices.com/a-strong-start-to-2026/) [ Blog #### The Rundown: Discussing Private Market Evolution Private markets are on a continued trajectory towards... ![Analyst reviewing financial dashboards on dual monitors]() ](https://www.mufg-investorservices.com/private-markets-evolution-discussion/) [ In The News #### Sarah Mears Receives Women in Technology and Data Awards Recognition Originally published in WatersTechnology as part of... ![Featured in WatersTechnology]() ](https://www.mufg-investorservices.com/sarah-mears-receives-women-in-technology-and-data-awards-recognition/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Private Equity - Real Assets - Private Debt - Venture Capital - Limited Partners - Evergreen / Perpetual - Fund of Funds - UCITS - AIFs - ELTIFs - LTAFs - Hybrids - SPVs ## Our Solutions Leverage MUFG Investor Services’ full suite of solutions: Asset Servicing ![3741c40cdea8ddd30dc2e2458e239a20b753f2c8]() [ Asset Servicing ](/solutions/asset-servicing/) From fund administration and trade monitoring to performance insights and more, we provide unmatched expertise in alternatives and integrated, industry leading solutions across all asset classes. [ ![]() Asset Servicing ](/solutions/asset-servicing/) Banking & Liquidity ![e3feb261ac4413ecce8d6b4cdf296591d43d12e0]() [ Banking & Liquidity ](/solutions/banking-liquidity/) Our fully loaded platform puts global connectivity and open-access integrations at your fingertips, giving you seamless service on everything from custody to banking and FX in one place. [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) Corporate & Regulatory Services ![47b290420a6d8aab500e6dd7d63504b4b56ddf10]() [ Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Our extensive experience and local knowledge in regulatory reporting, compliance, and global tax advisory are strategic pillars of our service. [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Financing ![9d05d1d46b0922d493ae74ad8343aec520e03160]() [ Financing ](/solutions/financing/) If you need a subscription line, margin, or agent lending to optimize income from your portfolio, we can get you ready for your next move. [ ![]() Financing ](/solutions/financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Banking & Liquidity](https://www.mufg-investorservices.com/solutions/banking-liquidity/) **Published:** March 8, 2023 **Author:** I Q **Content:** ## Overview Our fully loaded banking and liquidity solutions combine real-time transparency with frictionless integration to help alternatives managers act faster in an uncertain world—without sacrificing control. From simplified FX execution and swift account openings across borders to maximizing cash flow and safeguarding assets, we deliver best-in-class infrastructure and strategic agility to keep your operations running at full capacity. And because we’re backed by Mitsubishi UFJ Financial Group, with over $3 trillion in assets as of 2025, we bring the scale, track record, and expertise to support your growth at every stage. [ Banking With payments available in 120 currencies from a single account, you can operate seamlessly in any jurisdiction, from launch to exit. ![6726ca8a017c534480e82b22376f37690d4373b5]() ](/solutions/banking-liquidity/banking/) [ Banking ](/solutions/banking-liquidity/banking/) [ ![]() Banking ](/solutions/banking-liquidity/banking/) [ Depositary Services From Ireland to Luxembourg, we combine global regulatory oversight, cash flow monitoring, and ownership verification with localized insights. ![]() ](/solutions/banking-liquidity/depositary/) [ Depositary Services ](/solutions/banking-liquidity/depositary/) [ ![]() Depositary Services ](/solutions/banking-liquidity/depositary/) [ Escrow Agency Services When closing quickly is a strategic imperative, we offer rapid onboarding support and efficient execution to set you up for smoother negotiations. ![]() ](/solutions/banking-liquidity/escrow-agency-services/) [ Escrow Agency Services ](/solutions/banking-liquidity/escrow-agency-services/) [ ![]() Escrow Agency Services ](/solutions/banking-liquidity/escrow-agency-services/) [ Foreign Exchange Overlay Our best-execution methodologies and advanced technology bring peace of mind to fund managers navigating even the most complex hedging challenges. ![3689dd99d7ee05d0469bdb29440fbb35e1bf630c]() ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ ![]() Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Global Custody We go beyond basic safekeeping by providing institutional-grade infrastructure and strategic support for complex fund structures in more than 100 markets. ![b43836f2e0e4e79736e9288a3eb8e0fba0d245aa]() ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) [ Global Custody ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) [ ![]() Global Custody ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) [ ![Featured in The TRADE]() ](/the-comeback-of-fx-overlay-managing-currency-risk-in-a-new-era/) Article ## The Comeback of FX Overlay With FX volatility at multi-year highs, passive overlay strategies are becoming indispensable. Hans Jacob Feder, global head of FX Services at MUFG Investor Services, speaks with The Trade about why asset managers are rethinking currency risk and how smarter hedging is moving from a back-office function to a core portfolio strategy. [ ![]() Read the Article ](/the-comeback-of-fx-overlay-managing-currency-risk-in-a-new-era/) ### Resources [ Award #### Best FX Trading Solution – Global Finance, FX Tech Awards (2023, 2024, 2025) ![Best FX Trading Solution 2023 to 2025, Global Finance FX Tech Awards]() ](https://gfmag.com/transaction-banking/gw-platt-best-foreign-exchange-bank-awards-2025-fx-tech-global-winners/) [ In the News #### Navigating FX Volatility: How Tech Agility Can Create Resilience in Currency Markets ![Featured in Hedgeweek]() ](/navigating-fx-volatility-how-tech-agility-can-create-resilience-in-currency-markets/) ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) Video #### A Fully Automated FX Hedging Solution ![FX Overlay promotional graphic]() ![ Ripples spreading from a water droplet]() Client Story ## Fully Automated FX The Brief After manual processes designed to convert non-base currency trade receivables became inefficient and prone to error, a multi-billion-dollar alternative asset manager sought an automated, scalable, and cost-effective system for converting incoming euros and sterling balances into U.S. dollars across multiple funds. The Engagement MUFG Investor Services’ FX Overlay team deployed a cross-border taskforce to quickly assess, build, and implement an automated FX conversion and hedging solution with minimal disruption to the client’s ongoing activities. The Outcome Any incoming cash receipts in non-base currencies were automatically detected, converted, and hedged in real time, without manual intervention, through integrations with MUFG’s MFX platform. The system also streamlined the client’s cash swap workflows, triggering precise hedging adjustments. [ Fully Automated FX ](/case-study/fully-automated-fx/) ### The MUFG Advantage With **360 years in business** and strong ratings, we are more than a committed provider, we are a **trusted partner** in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* 0 % Total Capital Ratio\*\* 0 % Tier 1 Capital Ratio\*\* 0 % Common Equity Tier 1 (CET1) Ratio\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*As of June 30, 2025 ## Our Solutions Asset Servicing ![3741c40cdea8ddd30dc2e2458e239a20b753f2c8]() [ Asset Servicing ](/solutions/asset-servicing/) From fund administration and trade monitoring to performance insights and more, we provide unmatched expertise in alternatives and integrated, industry leading solutions across all asset classes. [ ![]() Asset Servicing ](/solutions/asset-servicing/) Business Consulting ![651ada2fab9d3cebc7aadf2d10f51a2a8c973f46]() [ Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) We understand the intricacies of alternatives. Our industry veterans provide expert counsel that helps you navigate resource constraints, market swings, and more. [ ![]() Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) Corporate & Regulatory Services ![47b290420a6d8aab500e6dd7d63504b4b56ddf10]() [ Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Our extensive experience and local knowledge in regulatory reporting, compliance, and global tax advisory are strategic pillars of our service. [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Financing ![9d05d1d46b0922d493ae74ad8343aec520e03160]() [ Financing ](/solutions/financing/) If you need a subscription line, margin, or agent lending to optimize income from your portfolio, we can get you ready for your next move. [ ![]() Financing ](/solutions/financing/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Separately Managed Accounts - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Debt Services](https://www.mufg-investorservices.com/solutions/asset-servicing/debt-services/) **Published:** October 23, 2025 **Author:** I Q **Content:** In a market where complexity is the norm not the exception, we offer end-to-end administration and servicing tailored to the unique intricacies of private credit, syndicated loans, distressed debt, and collateralized loan obligations (CLOs). Whether you’re building out a new credit strategy or scaling an existing one, our specialists across the globe offer the personalized coverage and guidance you need to ensure operational excellence across the full life cycle of your loans. And as part of Mitsubishi UFJ Financial Group, one of the world’s largest financial institutions with $3 trillion in assets in 2025, we combine global reach and expert counsel with integrated solutions that meet the needs of all loan types. ##### What's New [ Thought Leadership A Market Matures: Navigating the Rise of Direct Lending ![]() ](https://www.mufg-investorservices.com/a-market-matures-navigating-the-rise-of-direct-lending/) ## Overview From direct lending to distressed debt and syndicated loans, we deliver scalable infrastructure and seamless integration with your downstream applications so you can track your loans at every stage. #### Loan Administration Trade capture, settlement, recordkeeping, processing, cash management and more. #### Loan Servicing Includes loan administration activities and ongoing monitoring for covenants, interest and principal payment distribution, and more. #### Collateral and CLO Administration Loan administration, compliance reporting, interest payment calculations, notices, and custody. ![]() - 1 Deep Loan Expertise - 2 Integrated Solutions - 3 Global Perspective and Local Insight - 4 Customizable Reporting ## Benefits As lending strategies and compliance demands evolve, we deliver more than end-to-end support and serve as a strategic partner across your debt operations. ## Let’s Solve This Together Our teams provide expert guidance for improving operational efficiency and mitigating risk, simplifying complexities across the entire loan ecosystem. Here’s how we support every phase of your strategy: Streamline Daily Operations Manage Complex Portfolios Simplify CLO Management Ensure Compliance & Audit Readiness Leverage Data & Analytics - Streamline Daily Operations - Manage Complex Portfolios - Simplify CLO Management - Ensure Compliance & Audit Readiness - Leverage Data & Analytics Streamline Daily Operations ### Streamline Daily Operations We manage the back end of your operations, capture and reconcile your transactions, distribute payments, and monitor all loan activity. Manage Complex Portfolios ### Manage Complex Portfolios With our in-depth understanding of diverse loan types and life cycle events, you can model sophisticated structures like distressed debt or multi-tranche syndications. Simplify CLO Management ### Simplify CLO Management Our platform supports compliance monitoring, collateral modeling, payment waterfalls and more. Ensure Compliance & Audit Readiness ### Ensure Compliance & Audit Readiness We maintain accurate records, help you meet regulatory obligations, and prepare for reviews with confidence. Leverage Data & Analytics ### Leverage Data & Analytics Benefit from advanced tools that ensure customized reporting, insights, and full integration with internal and external data environments. ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Rated Feeder Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Debt Services expertise, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Foreign Exchange Overlay 2 ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Global Custody 3 ](/solutions/banking-liquidity/global-custody/) [ Business Process Outsourcing 4 ](/solutions/asset-servicing/business-process-outsourcing/) [ Corporate and Regulatory Services 5 ](/solutions/corporate-regulatory-services/) [ Fund Financing 6 ](/solutions/financing/fund-financing/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Statements & Disclosures](https://www.mufg-investorservices.com/statements/) **Published:** March 8, 2023 **Author:** I Q **Content:** ## FX Global Code - [MUFG Investor Services and our colleagues at MUTB are committed to adopting the principles of the FX Global Code.](https://www.mufg-investorservices.com/wp-content/uploads/mafsc-statement-of-commitment-fx-global-code.pdf) ## Statements & Disclaimers - [MUFG Investor Services ESG Disclosure Statement](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-Investor-Services-ESG-Statement-2026.pdf) - [Location Regulatory Disclaimer](https://www.mufg-investorservices.com/location-regulatory-disclosure/) #### [MUFG Alternative Fund Services Cayman Ltd Banking Disclosure](#1763738558219-b523f07f-d9ab) MUFG Alternative Fund Services Cayman Ltd (MUFG AFS) is the banking subsidiary of the MUFG Investor Services Ltd. MUFG AFS Cayman calculates capital ratios and regulatory capital based on the capital adequacy requirements issued by the Cayman Islands Monetary Authority (CIMA), which are based on “International Convergence of Capital Measurement and Capital Standards – A Revised Framework” (Basel II). The Basel II Framework: Rules and Guidelines – Market Discipline Disclosure Requirements (Pillar 3) has been finalized by the regulatory authority (CIMA), effective January 1st 2021. The implementation of Pillar 3 marks the promotion of market discipline amongst banks by increasing transparency. Increased transparency allows for independent and timely scrutiny by stakeholders (i.e. investors, analysts, financial customers and other market participants). [2022 Q3 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg_afs_cayman_pillar_3_disclosures_quarterly_2022q3_consolidated.pdf) [2022 Q4 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mafs-cayman-pillar-3_q4-2022.pdf) [2023 Q1 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg-afs-cayman-pillar-3-disclosures-quarterly-2023-q1-consolidated.pdf) [2023 Q2 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg-afs-cayman-pillar-3-disclosures-semi-annual-2023-q2-consolidated.pdf) [2023 Q3 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg-afs-cayman-pillar-3-disclosures-quarterly-2023-q3-consolidated.pdf) [2023 Q4 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/2023-q4-mufg-afs-cayman-ltd-pillar-3-disclosure-report.pdf) [2024 Q1 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg-afs-cayman-pillar-3-disclosures-quarterly-2024-q1-consolidated.pdf) [2024 Q2 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg-afs-cayman-pillar-3-disclosures-semi-annual-2024-q2-consolidated.pdf) [2024 Q3 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg-afs-cayman-pillar-3-disclosures-quarterly-2024-q3-consolidated.pdf) [2024 Q4 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mafs-cayman-pillar-3_q4-2024-final.pdf) [2025 Q1 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg-afs-cayman-pillar-3-disclosures-quarterly-2025-q1-consolidated.pdf) [2025 Q2 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mufg-afs-cayman-pillar-3-disclosures-semi-annual-2025-q2-consolidated.pdf) [2025 Q3 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-AFS-CAYMAN-PILLAR-3-DISCLOSURES-QUARTERLY-2025-Q3-CONSOLIDATED.pdf) [2025 Q4 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/MAFS-Cayman-Pillar-3_Q4-2025.pdf) [2026 Q1 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-AFS-CAYMAN-PILLAR-3-DISCLOSURES-QUARTERLY-2026-Q1-CONSOLIDATED.pdf) #### [MUFG Investor Services Ireland Gender Pay Gap Report](#1763738558228-c382ff24-add4) At MUFG Investor Services Ireland, we recognise that closing the gender pay gap is not just a legal obligation but a moral imperative. This report provides an analysis of our current pay gap figures, comparisons with previous years, and insights into the actions we are taking to address any disparities. We are dedicated to creating a fair and balanced environment and we believe that continuous improvement in our policies and practices is essential to achieving this goal. [2023](https://www.mufg-investorservices.com/wp-content/uploads/mufg-ireland-gender-pay-gap-external-2023-final.pdf) [2024](https://www.mufg-investorservices.com/wp-content/uploads/mufg-ireland-2024-gender-pay-gap-report.pdf) [2025](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-Ireland-2025-Gender-Pay-Gap-Report-.pdf) --- ### [AI Transparency and Responsible Use Policy](https://www.mufg-investorservices.com/ai-transparency-and-responsible-use-policy/) **Published:** September 11, 2024 **Author:** I Q **Content:** ## Introduction At MUFG Investor Services (‘we’ ‘us’ ‘our’) we are committed to using artificial intelligence (“AI”) tools (“AI Tools”) responsibly and being transparent about what we do to build trust and confidence with our clients, employees, and other stakeholders. This AI Transparency and Responsible Use Policy (“Policy”) sets out how we ensure we use AI Tools responsibly, what we consider to be acceptable and unacceptable uses of AI Tools and the steps we take to safeguard individuals whose data are processed by these AI Tools. ## What do we mean by AI Tools? When we talk about AI Tools, we mean AI Systems and General Purpose AI Systems. “AI Systems” are machine-based systems designed to operate with varying levels of autonomy that may exhibit adaptiveness after deployment, and that, for explicit or implicit objectives, infer, from the input they receive, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. “General Purpose AI Systems” are AI Systems based on General Purpose AI Models which have the capability to serve a variety of purposes, both for direct use as well as for integration into other AI Systems. A “General Purpose AI Model” (also called a foundation or frontier model) means an AI model, including where such an AI model is trained with a large amount of data using self-supervision at scale, that displays significant generality and is capable of competently performing a wide range of distinct tasks regardless of the way the model is placed on the market and that can be integrated into a variety of downstream systems or applications, except AI models that are used for research, development or prototyping activities before they are placed on the market. We use third party AI services from providers who make pre-trained AI foundation models available to us, and we also use AI tools provided to us by vendors, whether embedded in existing services, internal processes and tools or standalone. ## How We Use AI Tools We use AI Tools to enhance our existing processes and to deliver operational efficiencies for ourselves and for our clients. This includes automating existing manual processes and integrating AI Tools into workflows and business operations and processes. Our AI Tools are designed for specific functions which include, for example: 1. Work Productivity – to assist our employees by summarising documents and information, searching for information, generating content, analysing data, troubleshooting issues, enhancing the performance of services, and supporting day-to-day tasks. 2. Data Classification and Extraction – to assist in reading and extracting data from files and classifying that data according to our classification rules. 3. Knowledge Management – to assist with information and responses to routine queries relating to our processes and procedures. 4. Software Development – to assist in programming, analysing and generating code, detecting defects, testing and performance analysis and supporting product development. 5. Security – to assist in detecting anomalies, suspicious activities, malicious behaviour, potential threats and in assessing supply chain risk. ## Our AI Principles Our AI Principles guide our use of AI Tools with each principle guiding our compliance steps and what is and what is not an acceptable use of our AI Tools. ### 1. Human Agency and Oversight Our use of AI Tools supports human centricity and supplements but does not supplant the role of humans in our processes. We ensure that there is adequate human review and oversight (“human in the loop”) of the output AI tools. We do not engage in automated decision making. Automated decision-making means that a decision about an individual which has a legal or other similarly significant effect is made automatically on the basis of a computer determination, using software algorithms, without any human review. A decision producing a legal effect is something that affects a person’s legal status or their legal rights. A decision that has a similarly significant effect is something that has an equivalent impact on an individual’s circumstances, behaviour or choices for example automatic refusal of an online credit application; or e-recruiting practices without human intervention. ### 2. Fairness, Transparency and Explainability Our use of AI Tools is transparent and fair. We have documented in this Policy how we use AI Tools, and we will regularly review and update this Policy to ensure it continues to reflect our approach to and use of AI Tools taking into account any changes in legal, regulatory or contractual obligations and technology. As and when required by law or regulation, we make clear to users when they are directly interacting with our AI Tools, and we are transparent about the capabilities and limitations of our AI Tools, including notifying users that the output of our AI Tools is not guaranteed to be accurate. As and when required by law or regulation, we conduct assessments of proposed use cases (how we intend to use the AI Tool for a specified purpose) of our AI Tools before authorising that use case to ensure we have documented a detailed understanding of how the AI Tool will be used so we can trace and explain how the AI Tool supports that use case. We are committed to ensuring that our use of AI Tools does not introduce any risk of bias or discrimination for any individual and that all individuals continue to be treated fairly by MUFG. ### 3. Data Protection, Privacy and Confidentiality We are committed to using AI Tools in a manner that respects and safeguards individual data protection and privacy rights and complies with our data protection obligations and commitments. Our use of AI Tools involves the processing of ‘MUFG Personal Data’ (personal data relating to or identifying employees and directors of our clients as well as client-related parties, such as investment managers, investors into a fund that we administer, beneficiaries of our clients and trusts, employees, directors and major shareholders (>25%) of third-party providers). Our AI Tools may also process data that is categorized as “Confidential Information” under the terms of service agreements with our clients (“Client Confidential Data”). The type of personal data we process, why we process this personal data and the lawful basis for our processing is set out in our Data Protection Notices [here](https://www.mufg-investorservices.com/privacy-policy/) and in our data processing agreements with clients. While we take reasonable steps intended to ensure that processing is limited to only what is necessary, our AI Tools may, for example, process an entire document which contains MUFG Personal Data or Client Confidential Data to extract relevant information from that document for a particular use case. We take reasonable steps intended to ensure that our AI Tools are data protection compliant and safeguard the rights of individuals whose personal data are processed by the AI Tools. This includes not only complying with our obligations under data protection laws but also our commitments to our clients as set out in our data processing agreements and to individuals whose data we process as set out in our Data Protection Notices [here](https://www.mufg-investorservices.com/privacy-policy/). We take reasonable steps intended to ensure appropriate data protection agreements which comply with our data protection obligations and commitments are in place with providers whose AI services we use. We also take reasonable steps to ensure that providers do not use MUFG Personal Data or Client Confidential Data (including inputs and outputs) to train, re-train or fine tune any model that the provider makes available for use by a third party. We do not use MUFG Personal Data or Client Confidential Data to fine tune or customise any model, however, we may do so in the future if we deem it necessary to support and enhance our operations and the services we provide to our clients. ### 4. Safety and Security We take reasonable steps intended to ensure that our use of AI Tools is safe and secure. We take reasonable steps intended to ensure that the AI Tools we use are used in a manner that is reliable and secure, by subjecting them to rigorous testing and deployment management processes so that they work as expected before using them and as we use them. We take reasonable steps intended to enhance the accuracy and reliability of the outputs of AI Tools including prompt engineering (context provided in the prompts developed by our teams ensure that the AI Tool receives specific instructions on how to process the data and will only perform the task it is instructed to complete) and human review where our assigned employees consider the output of the AI Tool, as well as other information available to them, and then act based on this. Human in the loop feedback is also used to refine prompts and improve the accuracy of the output of our AI Tools. We take reasonable steps intended to ensure a cautious and prudent approach to the deployment of AI Tools, including using AI Tools for authorised, permitted and/or registered use cases only that support and enhance our operations and the services we provide to our clients and that the AI Tools we use are suitable for those use cases. We comply with legal instructions for, and conditions of use applicable to, third party AI services. ### 5. Accountability We take reasonable steps intended to ensure that our use of AI Tools is lawful, ethical and responsible and we are accountable for our AI Tools and their outcomes. We conduct assessments to ensure that any proposed use case complies with our existing commitments to our clients and our contractual and legal obligations before authorising that use case. We will never use our AI Tools to impersonate or misrepresent any person or entity, to analyze anyone’s behaviour or to deceive or mislead anyone. We will never use our AI Tools to create, distribute or promote any content that is unlawful, offensive, obscene, defamatory, or discriminatory. We will never use our AI Tools for any use case where use or misuse could result in physical or psychological harm or injury to any individual. We will never use our AI Tools for any use case where use or misuse could have a consequential impact on life opportunities or legal status, for example, legal rights, access to credit, education, employment, healthcare, housing, insurance, social welfare benefits, services, opportunities or the terms on which they are provided. We will never use our AI Tools to incite violence or hateful behaviour, engage in fraudulent, abusive or predatory practices or to spread misinformation. We will never use our AI Tools to assign scores or ratings to individuals based on an assessment of their trustworthiness or social behaviour. We will never use our AI Tools to build or support emotional recognition systems or techniques that are used to infer people’s emotions. We will never use our AI Tools, including engaging in untargeted scraping of facial images for facial recognition, to categorise people based on their biometric data to infer their race, political opinions, political opinions, trade union membership, religious or philosophical beliefs, sex life or sexual orientation. We will never use our AI Tools to exploit vulnerabilities (such as personality traits, social or economic situation, age, physical or mental ability). We will never use our AI Tools to engage in subliminal, deceptive or manipulative techniques designed to manipulate behaviour or circumvent free will. --- ### [Corporate & Regulatory Services](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) **Published:** March 8, 2023 **Author:** I Q **Content:** ## Overview Our Corporate & Regulatory Services suite combines insight, technology, and expertise to help respond to the evolving demands of your global fund structures, across a broad range of jurisdictions. From regulatory filings and board coordination, to ESG reporting and company management services, we apply a disciplined, detail oriented approach with the flexibility to adapt to today’s ever evolving requirements. As part of **Mitsubishi UFJ Financial Group**, one of the world’s largest financial institutions with over $3 trillion in assets as of 2025, you can count on our scale, stability, and reach to support your governance objectives. [ Regulatory Reporting & Compliance Automated data aggregation, validation, and submission across Form PF, AIFMD Annex IV, and more, helping keep you aligned with relevant regulatory reporting rules across a broad range of jurisdictions. ![]() ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/regulatory-reporting-compliance/) [ Regulatory Reporting & Compliance ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/regulatory-reporting-compliance/) [ ![]() Regulatory Reporting & Compliance ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/regulatory-reporting-compliance/) [ Financial Statement Preparation Timely, audit-ready statements across US GAAP, Lux GAAP, IFRS and more—delivered with expert coordination and seamless precision. ![]() ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/financial-statement-preparation/) [ Financial Statement Preparation ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/financial-statement-preparation/) [ ![]() Financial Statement Preparation ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/financial-statement-preparation/) [ FATCA & CRS Services Working alongside your tax advisors, we help you cut through layers of complexity and the heavy lifting in your compliance programs. Our coverage for FATCA/CRS support spans Ireland, Luxembourg, Cayman, Bermuda, the British Virgin Islands, Singapore, Malta, Jersey, Guernsey, Canada, Hong Kong, and Australia. ![]() ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fatca-crs-services/) [ FATCA & CRS Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fatca-crs-services/) [ ![]() FATCA & CRS Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fatca-crs-services/) [ Corporate Secretarial Services Comprehensive governance coordination, from board meetings and filings to beneficial ownership registers—ensuring you remain fully compliant in a broad range of jurisdictions. ![]() ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/corporate-secretarial-services/) [ Corporate Secretarial Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/corporate-secretarial-services/) [ ![]() Corporate Secretarial Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/corporate-secretarial-services/) [ Fiduciary Services Trusted oversight, including money laundering reporting officer and trustee roles, extending your governance framework while proactively managing risk. ![]() ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fiduciary-services/) [ Fiduciary Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fiduciary-services/) [ ![]() Fiduciary Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fiduciary-services/) [ Management Company Services End-to-end oversight for UCITS and AIFs—including compliance monitoring, risk management, and portfolio manager supervision—accelerating your fund’s success. ![]() ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/management-company-services/) [ Management Company Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/management-company-services/) [ ![]() Management Company Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/management-company-services/) [ ESG Services From carbon and emissions tracking to SFDR alignment, we deliver the analytics and reporting infrastructure to turn your sustainability commitments into measurable results. ![]() ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/esg-services/) [ ESG Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/esg-services/) [ ![]() ESG Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/esg-services/) [ ![Podcast speakers Kendell Pierre of MUFG Investor Services and Sandra Edun-Watler of Edun-Watler Consulting]() ](https://www.mufg-investorservices.com/cayman-in-focus-resilience-reporting-and-regulatory-readiness/) Podcast ## Cayman in Focus: Resilience, Reporting, and Regulatory Readiness Examine Cayman’s position as a premier fund domicile and its nuanced regulatory landscape. [ ![]() Listen to the Podcast ](https://www.mufg-investorservices.com/cayman-in-focus-resilience-reporting-and-regulatory-readiness/) ## The Latest [ Podcast ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) #### Inside Asia’s Evolving Hedge Fund Landscape Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. ![Podcast discussion on the Asia hedge fund landscape and investor expectations]() ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) [ Blog #### Private Market Operations: What a Reset Means for Alternative Asset Managers Recently, industry discussions have centered around the idea... ![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.]() ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [ Thought Leadership #### Operational Considerations for Semi-Liquid Funds In this article, MUFG Investor Services examines the legal and operational considerations surrounding semi-liquid funds and explores approaches that may support future growth through scalable frameworks, appropriate guardrails, and tailored operational support. ![Operational and legal considerations for semi-liquid and evergreen funds]() ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [ Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds While offering unique investor benefits, semi-liquid fund administration... ![Abstract network visualization representing semi-liquid fund administration and evergreen fund operations]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) [ In The News #### Fi Dinh Honored at the 2026 Women in Finance Asia Awards Fi Dinh, Head of Fund Finance APAC at... ![Blurred concert crowd facing a brightly lit stage with warm bokeh lights and colorful screens in the background, creating a vibrant evening performance scene.]() ](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) [ In The News #### Operational Readiness for Evolving Private Market Structures Semi-liquid funds (also referred to as evergreen funds)... ![Featured in Alternatives Watch]() ](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) [ In The News #### A Strong Start to 2026: Industry Awards and Recognition We are honored to share that MUFG Investor... ![Guests seated at round tables at an awards dinner]() ](https://www.mufg-investorservices.com/a-strong-start-to-2026/) [ Blog #### The Rundown: Discussing Private Market Evolution Private markets are on a continued trajectory towards... ![Analyst reviewing financial dashboards on dual monitors]() ](https://www.mufg-investorservices.com/private-markets-evolution-discussion/) [ In The News #### Sarah Mears Receives Women in Technology and Data Awards Recognition Originally published in WatersTechnology as part of... ![Featured in WatersTechnology]() ](https://www.mufg-investorservices.com/sarah-mears-receives-women-in-technology-and-data-awards-recognition/) ### The MUFG Advantage With 360 years in business and strong credit ratings, we are more than a committed provider, we are a trusted partner in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* 0 T Assets Under Administration\*\* 0 B Assets Under Custody\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*MUFG Investor Services as of Q3 2025 ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ### Resources [ NEWSLETTER #### Regulatory Round Up Q3 2025 ![Regulatory Round-Up for Fund Managers Q3 2025 newsletter cover]() ](https://www.mufg-investorservices.com/wp-content/uploads/mufg-regulatory-round-up-q3-2025.pdf) [ Thought Leadership #### Luxembourg For Alternatives: What Asset Managers Need to Know Before Launching ![Office buildings in Luxembourg at dusk with passing traffic]() ](https://www.mufg-investorservices.com/luxembourg-for-alternatives-what-asset-managers-need-to-know-before-launching/) [ In the News #### Cayman Islands Panel Discussion ![Seven Mile Beach shoreline in Grand Cayman]() ](/cayman-islands-panel-discussion/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Private Equity - Real Assets - Private Debt - Venture Capital - Limited Partners - Evergreen / Perpetual - Fund of Funds - UCITS - AIFs - ELTIFs - LTAFs - Hybrids - SPVs - Separately Managed Accounts ## Our Solutions Asset Servicing ![3741c40cdea8ddd30dc2e2458e239a20b753f2c8]() [ Asset Servicing ](/solutions/asset-servicing/) From fund administration and trade monitoring to performance insights and more, we provide unmatched expertise in alternatives and integrated, industry leading solutions across all asset classes. [ ![]() Asset Servicing ](/solutions/asset-servicing/) Banking & Liquidity ![e3feb261ac4413ecce8d6b4cdf296591d43d12e0]() [ Banking & Liquidity ](/solutions/banking-liquidity/) Our fully loaded platform puts global connectivity and open-access integrations at your fingertips, giving you seamless service on everything from custody to banking and FX in one place. [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) Business Consulting ![651ada2fab9d3cebc7aadf2d10f51a2a8c973f46]() [ Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) We understand the intricacies of alternatives, our industry veterans provide expert counsel that helps you navigate resource constraints, market swings, and more. [ ![]() Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) Financing ![9d05d1d46b0922d493ae74ad8343aec520e03160]() [ Financing ](/solutions/financing/) If you need a subscription line, margin, or agent lending to optimize income from your portfolio, we can get you ready for your next move. [ ![]() Financing ](/solutions/financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Asset Servicing](https://www.mufg-investorservices.com/solutions/asset-servicing/) **Published:** October 28, 2025 **Author:** I Q **Content:** ## Overview Whether you’re managing sophisticated, complex fund structures or executing high-volume transactions, our comprehensive Asset Servicing solutions provide the infrastructure and insight you need to keep your operations running seamlessly. Partnering with the world's largest public and private funds and asset owners, we provide support across the investment life cycle backed by the Mitsubishi UFJ Financial Group, one of the largest financial institutions with over $3 trillion in assets as of 2025. From fund administration, business process outsourcing and outsourced trading to loan administration servicing and transfer agency services, our teams help streamline workflows and enhance transparency while delivering precision and performance at scale. [ Business Process Outsourcing From trade confirmation and real-time reconciliation to NAV calculations and more, we simplify all your middle- and back-office operations. ![]() ](/solutions/asset-servicing/business-process-outsourcing/) [ Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) [ Debt Services Our end-to-end administration for private credit, syndicated loans, distressed debt, and Collateralized Loan Obligations (CLOs) comes with seamless integration to downstream systems. ![]() ](/solutions/asset-servicing/debt-services/) [ Debt Services ](/solutions/asset-servicing/debt-services/) [ ![]() Debt Services ](/solutions/asset-servicing/debt-services/) [ Fund Administration Purpose-built for alternatives, our solution helps you manage highly complex strategies and multi-faceted fund structures across asset classes and regions. ![]() ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) [ Fund Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) [ ![]() Fund Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) [ Fund Trading Whether you need seamless trade execution or integrated post-trade support for a wide range of fund types, we can help you transact more efficiently. ![]() ](/solutions/asset-servicing/fund-trading/) [ Fund Trading ](/solutions/asset-servicing/fund-trading/) [ ![]() Fund Trading ](/solutions/asset-servicing/fund-trading/) [ Limited Partner Services We deliver the insights your clients need into their private equity investments, helping you attract capital and safeguard relationships. ![]() ](https://www.mufg-investorservices.com/solutions/asset-servicing/limited-partner-servicing/) [ Limited Partner Services ](https://www.mufg-investorservices.com/solutions/asset-servicing/limited-partner-servicing/) [ ![]() Limited Partner Servicing ](https://www.mufg-investorservices.com/solutions/asset-servicing/limited-partner-servicing/) [ Loan Administration From trade capture to reporting, we streamline your loan data management, so you can focus on performance, not paperwork. ![]() ](https://www.mufg-investorservices.com/solutions/asset-servicing/debt-services/) [ Loan Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/debt-services/) [ ![]() Loan Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/debt-services/) [ Transfer Agency Services Whether you’re looking to streamline account openings, subscriptions or distributions, we can meet all your investor servicing needs in one place. ![]() ](/solutions/asset-servicing/transfer-agency-services/) [ Transfer Agency Services ](/solutions/asset-servicing/transfer-agency-services/) [ ![]() Transfer Agency Services ](/solutions/asset-servicing/transfer-agency-services/) ![d007c4aa31644d5cbb740f0e13ce7151f865e3ff]() Video ## Smarter Onboarding. Greater Possibility. Our MUFG Subscription Platform helps you move faster, with one master profile, one subscription workflow, and centralized fund documentation all in one intuitive platform. Smarter onboarding isn’t the future. It’s already here. [ ![]() Watch the Video ](https://player.vimeo.com/video/1115288089?autoplay=1) ### Resources [ In the News #### Inside MUFG Investor Services’ Rise as a Global Asset Servicing Leader ![Featured in Funds Europe]() ](https://www.mufg-investorservices.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) [ Award #### Named $30B+ Fund Administrator of the Year by Private Equity Wire ![Audience applauding at the Fund Administrator of the Year awards]() ](/we-were-selected-by-private-equity-wire-for-fund-administrator-of-the-year/) [ In The News #### Navigating the Complexities of Evergreen Fund Structures ![Featured in Funds Europe]() ](/navigating-the-complexities-of-evergreen-fund-structures/) [ Podcast #### T+1 and the UK Fund Management Playbook: What UK Asset Managers Need to Know ![Podcast speakers Colin Power of MUFG Investor Services and Andrew Douglas of the UK Accelerated Settlement Taskforce]() ](/t1-and-the-fund-management-playbook-what-asset-managers-need-to-know/) ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ### The MUFG Advantage With 360 years in business and strong credit ratings, we are more than a committed provider, we are a trusted partner in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* $ 0 T Assets Under Administration\*\* $ 0 B Assets Under Custody\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*MUFG Investor Services as of Q3 2025 ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Private Equity - Real Assets - Private Debt - Venture Capital - Limited Partners - Evergreen / Perpetual - Fund of Funds - UCITS - AIFs - ELTIFs - LTAFs - Hybrids - SPVs ## Our Solutions Banking & Liquidity ![e3feb261ac4413ecce8d6b4cdf296591d43d12e0]() [ Banking & Liquidity ](/solutions/banking-liquidity/) Our fully loaded platform puts global connectivity and open-access integrations at your fingertips, giving you seamless service on everything from custody to banking and FX all in one place. [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) Business Consulting ![651ada2fab9d3cebc7aadf2d10f51a2a8c973f46]() [ Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) We understand the intricacies of alternatives. Our industry veterans provide expert counsel that helps you navigate resource constraints, market swings, and more. [ ![]() Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) Corporate & Regulatory Services ![47b290420a6d8aab500e6dd7d63504b4b56ddf10]() [ Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Our extensive experience and local knowledge in regulatory reporting, compliance, and global tax advisory are strategic pillars of our service. [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Financing ![9d05d1d46b0922d493ae74ad8343aec520e03160]() [ Financing ](/solutions/financing/) If you need a subscription line, margin, or agent lending to optimize income from your portfolio, we can get you ready for your next move. [ ![]() Financing ](/solutions/financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Depositary Services](https://www.mufg-investorservices.com/solutions/banking-liquidity/depositary/) **Published:** October 23, 2025 **Author:** I Q **Content:** Leveraging our deep expertise in complex structures and solutions that are purpose-built for alternatives, we safeguard investor assets across the full life cycle from fund formation and capital raising to portfolio oversight and final liquidation. Whether you need depositary services for a fund domiciled inside Luxembourg or Ireland, or one operating outside those hubs, our compliance frameworks, advanced technology and operational infrastructure provide smart workflows, regulatory insight and high-touch client service. Our integrated offering spans banking, custody, fund administration, cash management and more. And as a fully licensed Luxembourg credit institution backed by Mitsubishi UFJ Trust and Banking Corporation, we bring the scale and stability to support any investment strategy and fund type, helping you grow with confidence. ##### What's New [ In the News Inside MUFG Investor Services’ Rise as a Global Asset Servicing Leader ![Featured in Funds Europe]() ](https://www.mufg-investorservices.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) ## Overview Our teams bring deep expertise and hands-on support to both Undertakings for the Collective Investment in Transferable Securities (UCITS) and Alternative Investment Funds (AIFs), whether they are domiciled in Ireland or Luxembourg or operating worldwide. #### Safekeeping and Recordkeeping We offer depositary services for all financial instruments and perform independent asset verification, confirming ownership both at the time of transaction and annually. - Asset Existence Verification - Detailed Ownership Records - Custody of Transferable Securities - Independent Reconciliations #### Cash-Flow Monitoring Using proprietary tools, we conduct daily oversight of fund cash flows to identify and manage significant or inconsistent transactions. - Daily Reconciliations - Automated End-of-day Transaction Review - Consistency Checks - Post-payment Monitoring - Manual Exceptions Handling #### Oversight Duties We ensure full compliance with fund rules, legal requirements, and manager instructions, helping funds remain within their mandates and maintain adherence. - NAV Oversight - Investment Compliance - Oversight of Subscriptions, Redemptions, and Capital Calls - Due Diligence - Reporting & Escalation ![]() - 1 Comprehensive Oversight - 2 Fully Integrated Offering - 3 Purpose-built for Alternatives - 4 Strength and Stability - 5 Global Perspective, Local Insight - 6 Integrated Technology ## Benefits As fund structures and compliance demands evolve, we deliver more than end-to-end oversight, we provide strategic partnership across the entire investment life cycle. ### The MUFG Advantage With **360 years in business** and strong credit ratings, we are more than a committed provider, we are a **trusted partner** in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* 0 % Total Capital Ratio\*\* 0 % Tier 1 Capital Ratio\*\* 0 % Common Equity Tier 1 (CET1) Ratio\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*As of June 30, 2025 ## Connected Offerings ### Depo-Lite Get depositary support for non-E.U. funds looking to access European markets. - Cost-effective Solutions - Comprehensive Monitoring and Oversight - Full E.U. Coverage - Deep Industry Expertise - Post-Brexit Solutions - Advanced Technology Tools ### Proprietary Tools Benefit from daily oversight of fund cash flows using our proprietary platform that automates reconciliation across Swift, Excel, TXT, and other formats. - Customizations for Private Assets - Intelligent Automation - Real-time Reconciliation - Smart Connectivity to Swift, External banks - Digitized Processes - Manual Exceptions Handling ## Let’s Solve This Together Open Bank Accounts Quickly Access E.U. Markets Without Full-Scope Requirements Invest While Raising Capital Form New Funds and SPVs Simplify Regulatory Compliance Tailor Solutions to Your Structure - Open Bank Accounts Quickly - Access E.U. Markets Without Full-Scope Requirements - Invest While Raising Capital - Form New Funds and SPVs - Simplify Regulatory Compliance - Tailor Solutions to Your Structure Open Bank Accounts Quickly ### Open Bank Accounts Quickly We have a comprehensive range of banking solutions to support your fund and all of the holding company entities below the master holding company, so you never need to go to a third-party bank to open a cash account. Access E.U. Markets Without Full-Scope Requirements ### Access E.U. Markets Without Full-Scope Requirements U.S., U.K., and Asia-based managers appoint us as their depositary so they can expand into Europe. Whether through full-scope UCITS, AIFMD compliance, or Depo-Lite solutions, we tailor access to European markets to fit your strategy. Invest While Raising Capital ### Invest While Raising Capital We support all aspects of capital raising including shares issuance, register monitoring, KYC compliance, portal setup, capital-call notices, payment tracking, fee calculations, and more. We also offer fund financing, and FX solutions to help you get started smoothly. Form New Funds and SPVs ### Form New Funds and SPVs We simplify setup with fast bank account opening, blocking certificate issuance, domiciliation, accounting, regulatory services, UBO registers, and more. All these steps help ensure a seamless launch for your Luxembourg SPVs and fund structures. Simplify Regulatory Compliance ### Simplify Regulatory Compliance Stay aligned with evolving E.U. and cross-border regulations. Our regulatory team actively engages with ALFI, LPEA, LuxReal, and global industry bodies to promote consistent and compliant depositary practices. Tailor Solutions to Your Structure ### Tailor Solutions to Your Structure We open accounts across the full investment chain, from GPs to SPVs and holding companies, and support a wide range of structures, including closed, semi-open, and open-ended vehicles. ### Solutions That Work Together In addition to Depositary Services, these solutions help streamline your entire fund operations. [ Global Custody 1 ](/solutions/banking-liquidity/global-custody/) [ Fund Administration 2 ](/solutions/asset-servicing/fund-administration/) [ Banking 3 ](/solutions/banking-liquidity/banking/) [ Business Process Outsourcing 4 ](/solutions/asset-servicing/business-process-outsourcing/) [ Fund Financing 5 ](/solutions/financing/fund-financing/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Banking ](/solutions/banking-liquidity/banking/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Financing](https://www.mufg-investorservices.com/solutions/financing/) **Published:** October 28, 2025 **Author:** I Q **Content:** ## Overview If you’re looking to optimize liquidity and unlock the full potential of your portfolio, our uniquely tailored securities lending and fund financing solutions are built to power your growth. We combine precision structuring with real-time visibility to help you make confident, capital-efficient decisions in any market cycle. From collateralized lending and subscription lines of credit to securities finance and agency repos, we have funding strategies that can keep you ahead of the pack. And with the backing of Mitsubishi UFJ Financial Group, with $3 trillion in assets as of 2025, we have the scale, balance sheet and integrated solutions to support all aspects of your growth. [ Fund Financing Our bespoke, multi-currency lending solutions cover everything from capital call facilities and NAV-based financing to FX lines and revolving credit. ![]() ](https://www.mufg-investorservices.com/solutions/financing/fund-financing/) [ Fund Financing ](https://www.mufg-investorservices.com/solutions/financing/fund-financing/) [ ![]() Fund Financing ](https://www.mufg-investorservices.com/solutions/financing/fund-financing/) [ Securities Lending We provide tailored lending programs across equities, fixed income, and ETFs designed to potentially enhance portfolio efficiency and returns. ![]() ](https://www.mufg-investorservices.com/solutions/financing/securities-lending-agency-repo/) [ Securities Lending ](https://www.mufg-investorservices.com/solutions/financing/securities-lending-agency-repo/) [ ![]() Securities Lending ](https://www.mufg-investorservices.com/solutions/financing/securities-lending-agency-repo/) [ ![Podcast speakers Fi Dinh of MUFG Investor Services and Amy Cho of M&G Investments]() ](https://www.mufg-investorservices.com/leading-with-intention-in-apac-a-ceos-view/) Podcast ## Leading with Intention in APAC: A CEO’s View Fi Dinh, Managing Director and Head of Fund Finance for Asia-Pacific at MUFG Investor Services, and Amy Cho, CEO and Head of Asia-Pacific at M&G Investments, discuss what it means to lead with empathy, clarity, and cultural awareness in Asia-Pacific’s dynamic financial sector. [ ![]() Listen to Podcast ](https://www.mufg-investorservices.com/leading-with-intention-in-apac-a-ceos-view/) ### Client Stories [ ![Race car speeding through the night in motion blur]() Fund Financing #### Dynamic Financing Solutions A private markets manager with $700B+ in total capital secured an umbrella subscription line, reducing deal execution time by 30%. Read more ](https://www.mufg-investorservices.com/case-study/dynamic-financing-solutions/) [ ![Ripples spreading from a water droplet]() Foreign Exchange Overlay #### Fully Automated FX A multi-billion-dollar asset manager converted euros and sterling balances into USD across multiple funds, improving reconciliation accuracy. Read more ](https://www.mufg-investorservices.com/case-study/fully-automated-fx/) ## The Latest [ Podcast ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) #### Inside Asia’s Evolving Hedge Fund Landscape Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. ![Podcast discussion on the Asia hedge fund landscape and investor expectations]() ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) [ Blog #### Private Market Operations: What a Reset Means for Alternative Asset Managers Recently, industry discussions have centered around the idea... ![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.]() ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [ Thought Leadership #### Operational Considerations for Semi-Liquid Funds In this article, MUFG Investor Services examines the legal and operational considerations surrounding semi-liquid funds and explores approaches that may support future growth through scalable frameworks, appropriate guardrails, and tailored operational support. ![Operational and legal considerations for semi-liquid and evergreen funds]() ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [ Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds While offering unique investor benefits, semi-liquid fund administration... ![Abstract network visualization representing semi-liquid fund administration and evergreen fund operations]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) [ In The News #### Fi Dinh Honored at the 2026 Women in Finance Asia Awards Fi Dinh, Head of Fund Finance APAC at... ![Blurred concert crowd facing a brightly lit stage with warm bokeh lights and colorful screens in the background, creating a vibrant evening performance scene.]() ](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) [ In The News #### Operational Readiness for Evolving Private Market Structures Semi-liquid funds (also referred to as evergreen funds)... ![Featured in Alternatives Watch]() ](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) [ In The News #### A Strong Start to 2026: Industry Awards and Recognition We are honored to share that MUFG Investor... ![Guests seated at round tables at an awards dinner]() ](https://www.mufg-investorservices.com/a-strong-start-to-2026/) [ Blog #### The Rundown: Discussing Private Market Evolution Private markets are on a continued trajectory towards... ![Analyst reviewing financial dashboards on dual monitors]() ](https://www.mufg-investorservices.com/private-markets-evolution-discussion/) [ In The News #### Sarah Mears Receives Women in Technology and Data Awards Recognition Originally published in WatersTechnology as part of... ![Featured in WatersTechnology]() ](https://www.mufg-investorservices.com/sarah-mears-receives-women-in-technology-and-data-awards-recognition/) ### The MUFG Advantage With 360 years in business and strong credit ratings, we are more than a committed provider, we are a trusted partner in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* 0 % Total Capital Ratio\*\* 0 % Tier 1 Capital Ratio\*\* 0 % Common Equity Tier 1 (CET1) Ratio\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*As of June 30, 2025 ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Private Equity - Real Assets - Private Debt - Venture Capital - Limited Partners - Evergreen / Perpetual - Fund of Funds - UCITS - AIFs - ELTIFs - LTAFs - Hybrids - SPVs ## Our Solutions Asset Servicing ![3741c40cdea8ddd30dc2e2458e239a20b753f2c8]() [ Asset Servicing ](/solutions/asset-servicing/) From fund administration and trade monitoring to performance insights and more, we provide unmatched expertise in alternatives and integrated, industry leading solutions across all asset classes. [ ![]() Asset Servicing ](/solutions/asset-servicing/) Banking & Liquidity ![e3feb261ac4413ecce8d6b4cdf296591d43d12e0]() [ Banking & Liquidity ](/solutions/banking-liquidity/) Our fully loaded platform puts global connectivity and open-access integrations at your fingertips, giving you seamless service on everything from custody to banking and FX all in one place. [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) Business Consulting ![651ada2fab9d3cebc7aadf2d10f51a2a8c973f46]() [ Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) We understand the intricacies of alternatives. Our industry veterans provide expert counsel that helps you navigate resource constraints, market swings, and more. [ ![]() Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) Corporate & Regulatory Services ![47b290420a6d8aab500e6dd7d63504b4b56ddf10]() [ Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Our extensive experience and local knowledge in regulatory reporting, compliance, and global tax advisory are strategic pillars of our service. [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Global Custody](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) **Published:** October 23, 2025 **Author:** I Q **Content:** In today’s globally interconnected markets, custody is about more than asset safekeeping, it’s about control, transparency, and operational precision. That’s why we provide seamless coverage and end-to-end support across the full life cycle, regardless of your jurisdiction or the complexity of your portfolio. With $670 billion in assets under custody as of Q3 2025**,** we provide a fully comprehensive offering comprising regulatory services, fund administration, depositary, payments, FX and more. Our experts service all your global fund activity under one roof, creating operational efficiencies and simplifying complexity across borders. And because we’re backed by over 50 years of custody experience and the financial strength of A/A-1 rated Mitsubishi UFJ Financial Group, we deliver the institutional-grade governance and continuous innovation you need to meet ever-evolving regulatory demands. ##### What's New [ Thought Leadership Luxembourg for Alternatives ![Office buildings in Luxembourg at dusk with passing traffic]() ](/luxembourg-for-alternatives-what-asset-managers-need-to-know-before-launching/) ## Overview Grounded in the client-first mindset of our Japanese heritage, we operate without tolerance for errors, combining rigorous risk controls with cutting-edge technology and highly experienced, multi-lingual teams. #### Safekeeping of assets Ensure the secure custody of your assets through fully segregated accounts in 70+ markets. #### Transaction management and settlements Execute more efficiently and gain oversight of all fund transactions. #### Income and corporate action processing Benefit from timely capture and allocation of dividends, interest payments, and corporate actions. #### Cash payments and FX Process cash movements and foreign-exchange transactions seamlessly through our integrated workflow tools. #### Account opening and tax administration Streamline account onboarding and get expert global tax compliance support. #### Proxy voting Enable informed shareholder voting through robust proxy platform. #### Bank account services Get comprehensive bank accounts, customizable reports and consistent SWIFT communication support. #### Real-time reporting Gain 24/7 oversight of sub-custodians through our online portal, ensuring heightened risk controls and a gold standard of service. ![]() - 1 Exceptional Credit Rating - 2 Heritage of Stability - 3 Operational Resilience - 4 Extensive Network - 5 Integrated Solutions - 6 Advanced Technology ## Benefits With more than 50 years of custody experience, 50 years in Luxembourg and coverage of over 70 markets, we bring unparalleled financial resources and responsiveness. ### The MUFG Advantage With **360 years in business** and strong credit ratings, we are more than a committed provider, we are a **trusted partner** in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* 0 % Total Capital Ratio\*\* 0 % Tier 1 Capital Ratio\*\* 0 % Common Equity Tier 1 (CET1) Ratio\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*As of June 30, 2025 ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ## Connected Offerings ### Custody Connect Our Custody Connect portal provides a secure, digital gateway to your assets, with the ability to handle autonomous and real-time transaction instructions. - Real-time cash reporting - Funds transfer activity - Cash projections - Customizable reporting - Automated position tracking - Analytical insights ### Depositary Services Our depositary services work seamlessly with our custody platform to create a comprehensive asset safekeeping solution for funds domiciled in Luxembourg and Ireland. - Recordkeeping - Ownership verification - Oversight duties - Cash flow monitoring ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to our Global Custody expertise, these solutions help streamline your entire fund operations. [ Banking 1 ](/solutions/banking-liquidity/banking/) [ Depositary Services 2 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/depositary/) [ Fund Administration 3 ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) [ Corporate and Regulatory Services 4 ](/solutions/corporate-regulatory-services/) [ Fund Financing 5 ](/solutions/financing/fund-financing/) - [ ![]() Banking ](/solutions/banking-liquidity/banking/) - [ ![]() Depositary Services ](https://www.mufg-investorservices.com/solutions/banking-liquidity/depositary/) - [ ![]() Fund Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Fund Financing](https://www.mufg-investorservices.com/solutions/financing/fund-financing/) **Published:** September 9, 2025 **Author:** I Q **Content:** We deliver multi-currency financing solutions that support your investment needs in any market environment so you can focus on performance, not liquidity constraints. Whether you’re navigating volatility, a new launch, or investor drawdowns, our experienced teams and stable balance sheet can help you stay agile and adapt to changing market conditions more easily. With over $30 billion in committed capital lines and the backing of Mitsubishi UFJ Financial Group, one of the world’s largest financial institutions with $3 trillion in assets as of 2025, we’re built to meet your needs as you grow. ##### What's New [ In the News The Challenges in Fund Financing ![Featured in Funds Europe]() ](https://www.mufg-investorservices.com/the-challenges-in-fund-financing/) ### The MUFG Advantage With **360 years in business** and strong ratings, we are more than a committed provider, we are a **trusted partner** in your growth. MUFG Investor Services draws on the strength, stability, and global scale of Mitsubishi UFJ Financial Group. A/A1/A Credit Rating\* 0 % Total Capital Ratio\*\* 0 % Tier 1 Capital Ratio\*\* 0 % Common Equity Tier 1 (CET1) Ratio\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*As of June 30, 2025 ## Overview With **one vertically integrated team** across subscription lines, secondaries, and fund of funds NAV based credit lines, we deliver everything from capital call facilities and asset-backed revolvers and term loans to bespoke facilities for separately managed accounts (SMAs). Our global team works with you to **structure the right facility** for your requirements. #### Subscription Lines of Credit Our credit facilities help you better manage your operational cash flow and reduce pressure on your LPs. - Senior Secured Revolving Committed Lines - Bridge Financing - SMA/Concentrated Transactions - Margin for FX Hedging - Borrowing Against Uncalled Committed Capital #### Asset Back Facilities With facilities designed for secondaries, fund of funds, and multi-manager platforms, we support solutions across private markets and hedge fund strategies. These include encompassing term loans for portfolio purchases, long-term facilities for evergreen/listed funds, and working capital facilities to support subscriptions/redemptions and synthetic margin for FX. - Facilities Secured on Fund Assets - Financing Portfolio Acquisitions - Capital Call Bridges - Subscription and Redemption Financing - Synthetic Margin for FX Hedging ## Connected Offerings ### Fund of Funds NAV Financing Leverage the NAV of your holdings to obtain credit in support of portfolio rebalancing, opportunistic investments, and more, without triggering asset sales. - Portfolio Rebalancing - Cash Flow Smoothing - Interim Liquidity for Capital Calls - Improved Capital Deployment - Less Reliance on Traditional Credit ### SMA Financing Get tailored financing solutions for separately managed accounts (SMAs), aligned with your unique asset profile, cash flow patterns, and investment mandates. - Customized to Asset and Mandate - Real-Time Responsiveness - Access to Non-Dilutive Liquidity - Full Transparency and Control ### Synthetic Margin for FX Our synthetic margin solutions provide credit lines as collateral for FX hedging, enabling investors to manage any currency exposure. - Free Up Cash for Capital Efficiency - Use Credit Instead of Cash Margin - Reduce Portfolio Drag - Enhance Capital Efficiency - Streamline Cross-Border Operations ### Client Stories [ ![Race car speeding through the night in motion blur]() Fund Financing #### Dynamic Financing Solutions A private markets manager with $700B+ in total capital secured an umbrella subscription line, reducing deal execution time by 30%. Read more ](https://www.mufg-investorservices.com/case-study/dynamic-financing-solutions/) [ ![Ripples spreading from a water droplet]() Foreign Exchange Overlay #### Fully Automated FX A multi-billion-dollar asset manager converted euros and sterling balances into USD across multiple funds, improving reconciliation accuracy. Read more ](https://www.mufg-investorservices.com/case-study/fully-automated-fx/) ### Solutions That Work Together In addition to Fund Financing, these solutions help streamline your entire fund operations. [ Securities Lending & Agency Repo 1 ](/solutions/financing/securities-lending-agency-repo/) [ Fund Administration 2 ](/solutions/asset-servicing/fund-administration/) [ Depositary 3 ](/solutions/banking-liquidity/depositary/) [ Foreign Exchange Overlay 4 ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Banking 5 ](/solutions/banking-liquidity/banking/) - [ ![]() Securities Lending & Agency Repo ](/solutions/financing/securities-lending-agency-repo/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Depositary ](/solutions/banking-liquidity/depositary/) - [ ![]() Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Banking ](/solutions/banking-liquidity/banking/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Banking](https://www.mufg-investorservices.com/solutions/banking-liquidity/banking/) **Published:** September 9, 2025 **Author:** I Q **Content:** Our banking solutions are purpose-built for alternatives and tailored to your unique needs. With comprehensive account and liquidity options, and payments in 120+ currencies from one account, you can operate seamlessly in any jurisdiction from launch to exit. As part of Mitsubishi UFJ Financial Group, one of the world’s largest financial institutions with over $3 trillion in assets, we combine the global scale and strength of a top-tier bank with the specialized expertise of a leading fund administrator and efficient onboarding support. With seamless integration across banking, payments, treasury, FX Overlay, and fund administration, we provide true end-to-end support across your fund’s entire life cycle. ##### What's New [ Podcast Navigating Global Shifts: Geopolitical Impacts Across Markets and Implications for Banking and Treasury Needs ![Podcast speakers Adil Rehman of MUFG Investor Services and Bobby Vedral of MacroEagle]() ](/navigating-global-shifts-geopolitical-impacts-across-markets-and-implications-for-banking-and-treasury-needs/) ### The MUFG Advantage With **360 years in business** and strong credit ratings, we are more than a committed provider, we are a **trusted partner** in your growth. As part of Mitsubishi UFJ Financial Group, MUFG Investor Services draws on the strength, stability, and global scale of MUFG Bank. A/A1/A Credit Rating\* 0 % Total Capital Ratio\*\* 0 % Tier 1 Capital Ratio\*\* 0 % Common Equity Tier 1 (CET1) Ratio\*\* \*MUFG Bank rating by Fitch as of April 1, 2026, Moody's as of April 1, 2026, and S&P as of April 1, 2026 \*\*As of June 30, 2025 ## Overview Our comprehensive suite of account services includes expedited account openings, as well as a best-in-class payments platform that centralizes your payments, FX Overlay, and funding. #### Account & Liquidity Solutions We provide a wide range of account solutions with competitive yields and on-demand reporting, so you get full visibility across your cash positions. - Demand Deposit Accounts - Call & Operational Accounts - Term Deposits - Escrows - Controlled Accounts - Online Banking Portal #### PayStream Our secure solution streamlines both domestic and cross-border payments, providing enhanced controls, visibility, and efficiency, with integrated fraud controls. - Integrated Payments & FX in 120+ Currencies - Competitive Rates - Smart Routing - Tailored Approvals and Reports - Automated Reconciliations ![]() - 1 Expedited Digital Onboarding - 2 Accounts Offered in 22+ Currencies - 3 Competitive FX and Interest Rates - 4 PayStream Integration ## Benefits Our banking platform is designed to streamline your operations with exceptional client service, flexible account structures, industry-leading payment solutions, and robust reporting. ## Let’s Solve This Together Quicker Account Setup Streamlined Payments Manage FX Risk Optimize Cash & Liquidity Reporting Improve Fraud Detection Make Faster, Smarter Decisions - Quicker Account Setup - Streamlined Payments - Manage FX Risk - Optimize Cash & Liquidity - Reporting - Improve Fraud Detection - Make Faster, Smarter Decisions Quicker Account Setup ### Quicker Account Setup Streamline your account opening process, with easy-to-open bank accounts in the Cayman Islands and Luxembourg. Streamlined Payments ### Streamlined Payments Open one account to send FX payments in more than 120 currencies. Our extensive network allows access to local banks with the flexibility to fund payments from any location at any time. Manage FX Risk ### Manage FX Risk Pre-agreed transaction fees and competitive FX spreads are sourced through a global panel of liquidity providers with best execution rates. Support is also available for less-liquid currencies, including emerging market currencies like BRL (Brazilian Real) and INR (Indian Rupee). Optimize Cash & Liquidity ### Optimize Cash & Liquidity Our integrated cash management and rules-based sweeps facilitate the transfer of funds between MUFG Investor Services and external accounts, aiming to reduce trapped capital, optimize yields, and minimize operational and funding exceptions. Reporting ### Reporting Our system automates the generation of reports with customizable approvals, pre-payment validations, and workflows for processing, funding, FX, cutoffs and value dates for transactions. We tailor reports for delivery via file or email, according to your preference. Improve Fraud Detection ### Improve Fraud Detection Our secure payment gateway uses advanced fraud detection and pre-payment validation rules that catch errors early. Real-time payment tracking ensures transparency with a dedicated monitoring team available to assist. Make Faster, Smarter Decisions ### Make Faster, Smarter Decisions Get a unified dashboard to track balances, payments, and FX exposures. Our digital tools allow for aggregation and movement of funds, and help to forecast liquidity based on real-time bank data. ## Connected Offerings ### Rapid Execution Escrow Our escrow and controlled accounts are established efficiently, offering flexible pricing and dedicated onboarding support. These account services are available in over 20 currencies and accommodate different market activities. - Mergers & Acquisitions - Debt Capital Markets - Real Estate & Construction Financing - Cross-Border Transactions - Environmental, Social & Governance (ESG) - Litigation & Settlement ### Online Banking Our secure, intuitive online environment lets you manage accounts, payments, and reporting anytime, anywhere. - View balances, accounts, and statements with advanced search - Initiate, authorize, and track same-currency and FX payments from one portal - Manage beneficiary templates digitally with built-in-validations - Generate exportable (xlsx/csv) reports and view SWIFT messages - Control user access with self-service permissions - 24/5 global support, including holidays ### Resources [ IN THE NEWS #### The Next Chapter: Cash Management and Yield Top of Mind for Asset Managers in 2025 ![Reflective glass facade of a skyscraper]() ](/the-next-chapter-cash-management-and-yield-top-of-mind-for-asset-managers-in-2025/) [ IN THE NEWS #### Finding the Banking and Payment Solutions Sweet Spot ![Businessman using a laptop with a digital banking network overlay]() ](/finding-the-banking-and-payment-solutions-sweet-spot/) [ In The News #### Breaking Boundaries: Unveiling MUFG Investor Services’ Strategic Leap into Payments ![Financial chart with rising candlesticks and trend line]() ](/breaking-boundaries-unveiling-mufg-investor-services-strategic-leap-into-payments/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Separately Managed Accounts - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Banking expertise, these solutions help streamline your entire fund operations. [ Business Process Outsourcing 1 ](/solutions/asset-servicing/business-process-outsourcing/) [ Global Custody 2 ](/solutions/banking-liquidity/global-custody/) [ Foreign Exchange Overlay 3 ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Fund Administration 4 ](/solutions/asset-servicing/fund-administration/) [ Fund Financing 5 ](/solutions/financing/fund-financing/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Fund Trading](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-trading/) **Published:** October 23, 2025 **Author:** I Q **Content:** Our flexible Fund Trading solutions deliver seamless trade execution and integrated post-trade support for a wide range of fund types, helping you transact efficiently, reduce cost, and mitigate risk. With integrated connectivity, straight-through processing and end-to-end transparency, we manage the full transaction life cycle on behalf of large institutional fund advisors freeing your resources for more strategic investment functions. With over $1.28 trillion in assets under administration as of Q3 2025, and the strength of Mitsubishi UFJ Financial Group behind us, these solutions also come with a range of complementary services to help you maximize efficiency across the entire trading process. ##### What's New [ In the News Operations Teams Evolve as Line Between Public, Private Markets Blurs ![Featured in AIMA]() ](https://www.mufg-investorservices.com/operations-teams-evolve-as-line-between-public-private-markets-blurs/) ## Overview Our outsourced trade execution platform delivers support from order receipt and routing to post-trade reporting and settlement. We also combine this with integrated FX and payment capabilities to help you meet global trading demands. #### Trade Execution & Settlement End-to-end execution and settlement with integrated payment and cash management capabilities for third-party custodians and distribution platforms. #### Static Trade Data Efficient storage and management of key static fund trade parameters with minimal setup time. #### Multi-Channel Connectivity Integrated APIs, SWIFT, and SFTPs, as well as connectivity to transfer agencies and intermediaries such as Clearstream leading to efficient processing. #### Bespoke Reporting Transaction monitoring and settlement data with dynamic updates in many formats from the cloud, including T+0 reports. #### Integrated FX Highly automated FX capabilities streamline the settlement of non-base currency transactions, reducing operational friction and enhancing efficiency. #### Bridge Financing Need cover for delayed settlement? Our bridge financing team offers a wide range of options to tide you over. ![]() - 1 Straight-Through Processing - 2 Follow-the-Sun Model - 3 Third-Party Connectivity - 4 Integrated FX - 5 Cloud-Based Security ## Benefits With automation, connectivity, and robust risk controls, we provide scalable services that adapt to diverse fund structures and trading requirements. ## Connected Offerings ### MUFG Trade Central Our centralized trade execution platform features extensive connectivity to downstream intermediaries and settlement agents, and global asset and market coverage. Here are some of the fund types we cover: - Open Ended Mutual Funds including UCITS and Alternative Investment Funds (AIFs) - Hedge Funds - Limited Partnerships - Private Markets Funds (Closed-Ended Funds) ### Digital Onboarding Our Subscription Platform uses universal investor profiles, allowing data to be entered once and reused across multiple funds. Learn more. ![Opportunity won't wait - MUFG Subscription Platform graphic]() ### Business Process Outsourcing (BPO) Our BPO platform helps you unlock greater efficiencies across your investment operations, giving you precision and performance at scale. We do the heavy lifting so you can stay focused on performance, not process. - Shadow NAVs, Accounting - Reconciliations - NAV Calculations, Allocations - Liquidity Management - Launch and Liquidation Support ![ White outline of a paper airplane on a black background]() Client Story ## Ready for Take Off The Brief Support a UK-based asset manager launching its debut long/short credit fund with a full-service and high touch outsourced operations solution. The Engagement We assembled a cross-functional team across Fund Administration, FX Overlay, Business Process Outsourcing, Global Banking and Business/Product Development to bring onboarding efficiencies that were critical to a timely launch, while minimizing handoffs as the fund was making early investments. The Outcome The client went live in just six weeks—while still in fundraising—with 30% faster reconciliations, 45% more frequent NAV estimates and 11,000 hours saved. [ Read the Full Story ](/case-study/ready-for-takeoff/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Fund Trading, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Limited Partner Servicing 2 ](/solutions/asset-servicing/limited-partner-servicing/) [ Transfer Agency Services 3 ](https://www.mufg-investorservices.com/solutions/asset-servicing/transfer-agency-services/) [ Global Custody 4 ](/solutions/banking-liquidity/global-custody/) [ Business Process Outsourcing 5 ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Limited Partner Servicing ](/solutions/asset-servicing/limited-partner-servicing/) - [ ![]() Transfer Agency Services ](https://www.mufg-investorservices.com/solutions/asset-servicing/transfer-agency-services/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Location Regulatory Disclosure](https://www.mufg-investorservices.com/location-regulatory-disclosure/) **Published:** June 16, 2023 **Author:** Jenny Redlin **Content:** ****MUFG Fund Services (Australia) Pty Ltd**** MUFG Fund Services (Australia) Limited has established the following email address for Whistle Blowers outside of the organisation to report their concerns in written format to; . Designated persons within the Compliance Department, are in direct receipt of such matters reported. **MUFG Fund Services (Canada) Limited** [AODA Multi Year Accessibility Plan](https://www.mufg-investorservices.com/wp-content/uploads/aoda-multi-year-accessibility-plan-25-29.pdf) **MUFG Alternative Fund Services (Cayman) Limited** MUFG Alternative Fund Services (Cayman) Limited is a subsidiary of MUFG Investor Services Holdings Limited. MUFG Alternative Fund Services (Cayman) Limited is incorporated in the Cayman Islands as a Resident Company. Company Registration Number: 18063 MUFG Alternative Fund Services (Cayman) Limited is regulated by the Cayman Islands Monetary Authority. The Company has been granted the following licenses by the Cayman Islands Monetary Authority: Class A Banking License, Trust License. Registered Office: 205 Elgin Avenue, Pavilion East Cricket Square, 4th Floor, PO Box 852, George Town, Grand Cayman KY1-1103 Cayman Islands. [MUFG Cayman Client Complaints Policy](https://www.mufg-investorservices.com/mufg-cayman-client-complaints-policy/) **MUFG Fund Services (Cayman) Limited** MUFG Fund Services (Cayman) Limited is a subsidiary of MUFG Investor Services Holdings Limited. MUFG Fund Services (Cayman) Limited is incorporated in the Cayman Islands as a Resident Company. Company Registration Number: 66711. MUFG Fund Services (Cayman) Limited is regulated by the Cayman Islands Monetary Authority. The Company has been granted the following licenses by the Cayman Islands Monetary Authority: Trust License, Mutual Fund Administrator’s License. Registered Office: 205 Elgin Avenue, Pavilion East Cricket Square, 4th Floor, P.O. Box 609, George Town, Grand Cayman KY1-1107, Cayman Islands. [MUFG Cayman Client Complaints Policy](https://www.mufg-investorservices.com/mufg-cayman-client-complaints-policy/) **MUFG Alternative Fund Services (Ireland) Limited** MUFG Alternative Fund Services (Ireland) Limited A subsidiary of MUFG Investor Services Holdings Limited. Authorized as an Investment Firm under the European Union (Markets in Financial Instruments) Regulations 2017 (“MiFID”) to provide the service of Reception and Transmission of Orders in relation to financial instruments and also has capabilities under the Investment Intermediaries Act 1995 to administer collective investment schemes. MUFG Alternative Fund Services (Ireland) Limited is incorporated in Ireland as a private company limited by shares. Company Registration Number: 384000. MUFG Alternative Fund Services (Ireland) Limited is regulated by the Central Bank of Ireland. MUFG Investor Services is a registered business name of MUFG Alternative Fund Services (Ireland) Limited. Registered Office: 15 George’s Quay, Dublin 2, D02VR98, Ireland. Directors: Karen Cameron, Aideen Elliott, Brian O’Hara, David Rochford, and Gavin Byrnes. [MiFID Client Complaints Policy ](https://www.mufg-investorservices.com/mifid-client-complaints-policy/) [Conflicts of Interest Policy](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alternative-fund-services-ireland-limited-conflicts-of-interest-policy-2023.pdf) **MUFG Trustee (Ireland) Limited** MUFG Trustee (Ireland) Limited is authorised and regulated by the Department of Justice (the “**DOJ**”) to operate as a Trust or Company Service Provider (“**TCSP**”) pursuant to section 88 of the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 as amended, subject to the condition that only the following services may be provided: acting, or arranging for another person to act, as a trustee of a trust. **MUFG Fund Services (Singapore) Pte. Ltd.** MUFG Fund Services (Singapore) Pte. Ltd. is incorporated in Singapore under the Companies Act 1967 as a private company limited by shares. (UEN: 201023732K) MUFG Fund Services (Singapore) Pte. Ltd. is registered as a Registered Corporate Service Provider under section 8 of the Corporate Service Providers Act 2024. Registered Office: 50 RAFFLES PLACE, #25-06, SINGAPORE LAND TOWER, Singapore 048623 **MUFG Fund Services (UK) Ltd.** MUFG Fund Services (UK) Limited is registered in England & Wales with company registration number 5994776. Registered Office: 24 Lombard Street, London, EC3V 9AJ, United Kingdom. [Modern Slavery Act (UK)](https://www.mufg-investorservices.com/modern-slavery-act/) [Tax Strategy ](https://www.mufg-investorservices.com/tax-strategy/) --- ### [Exploring the Future of Alts Through the Prism of Global Economics, Geopolitics](https://www.mufg-investorservices.com/exploring-the-future-of-alts-through-the-prism-of-global-economics-geopolitics/) **Published:** July 19, 2024 **Author:** I Q **Content:** ![John panel ny](https://www.mufg-investorservices.com/wp-content/uploads/john-panel-ny.jpg "C Mufg Investor Services") The impact of global economics, geopolitics, immigration, and technology in shaping the future of the global alternatives industry was explored during an expansive discussion between John Sergides, MUFG Investor Services’ CEO, and Nobel Laureate Paul Romer to open the New York Alts & Private Markets Forum on June 5. In an hour-long fireside chat, John and Paul discussed a host of topics, including the upcoming US elections, inflation and debt, investing in China, artificial intelligence, and a bold “charter cities” concept that combines elements of international business competition and immigration. “As a business, we’re always interested in what is going on in the macro-economy because that impacts the products lines we develop, how we further diversify our business and how we protect ourselves as well,” John said. Paul is a co-recipient of the 2018 Nobel Prize for Economics and former Chief Economist at the World Bank, who is now a professor at Boston College and directs its Center for the Economics of Ideas. He offered views on how the markets will develop following the US election in November, and the likely economic outcomes. “I’m an optimist about inflation right now,” he said, adding that actual inflation is lower when comparing seasonal patterns year to year. “Inflation will come down and I think the Fed is going to actually acknowledge that finally and we’ll see some \[interest rate\] cuts this year.” Interest rates are unlikely to dip as low as in the past but that could help eliminate economic “bubbles” and drive investors to increasingly consider long-term fundamentals again. “If we can return to more moderate, but normal positive real interest rates, there’ll be fewer episodes like the build-up for the financial crisis,” Paul said. “We may eventually see less financial instability, because we’re back to more normal real interest rates.” In response to John’s question about US debt, Paul said, “As long as the United States is the global supplier of safe assets, it can continue to sustain the kind of debt deficits we’re seeing right now.” As the industry continues to embrace new artificial intelligence technology, John noted the cost of hiring teams to produce models, “huge concern over the growth of models, and also the amount of data we create on a daily basis is enormous.” Paul agreed, adding that the way AI programs use data is logarithmic, rather than exponential, which means “if you want to make the same small improvement you got from doubling data before, you have to double the data again, and each time you double, the total quantity used is even bigger,” Paul said. “The \[AI programs\] that will succeed will be the ones augmenting human decision-making rather than trying to replace people.” Shifting to the US relationship with China, John cited recent comments by the Biden administration that labeled China as “uninvestable” and asked, “Do you think that changes in the future?” “I think we’re headed into a period of intensifying military friction between these two countries, and I think it’s very dangerous,” Paul said. China could use its large supply of US government treasuries “as part of the asset side of some institution that was issuing liabilities in some other currency, and develop another reserve currency,” he said. “The big problem they face is that they’re not ready to completely liberalize the exchange rate, because they don’t have a well enough regulated financial system yet.” The concept of “charter cities” developed by Paul is one way to meld debates about international economics, geopolitics, and immigration and create economic behemoths. “Urban scale real estate development is the biggest unexploited opportunity in the world,” Paul said. “If you took a piece of \[unused\] land, 30 by 30 kilometers, you could turn that piece of land into something that’s worth a $1 trillion.” The concept follows the models of Singapore, Hong Kong or Shenzhen—one country rents unused land from a parent country, develops that land into a city that can embrace population and serves as a safe business center, trade zone or port, complete with the rule of law. The renter receives the benefit of larger GDP without immigration becoming an issue for its domestic economy. He predicted that China could be the first country to attempt such a city but added that the US might easily follow. “If they were competing that way, instead of trying to build more aircraft carriers, the whole world would be better off,” he said. [Return to Events Page](https://www.mufg-investorservices.com/event/new-york-alts-private-markets-forum/) --- ### [Exploring Outsourcing Trends in Alts: Outsource the Task, not Responsibility](https://www.mufg-investorservices.com/exploring-outsourcing-trends-in-alts-outsource-the-task-not-responsibility/) **Published:** July 19, 2024 **Author:** I Q **Content:** ![Danny panel ny](https://www.mufg-investorservices.com/wp-content/uploads/danny-panel-ny-1024x683.jpg "Danny Panel Ny Mufg Investor Services") In the not-so-distant past, fund managers and their service providers would discuss outsourcing almost as an afterthought, and always focus on back-office functions such as accounting, reconciliations or trade settlement. Not anymore. “The whole marketplace for alternatives is changing,” said Daniel Trentacosta, Global Head of Private Markets & Change for MUFG Investor Services, during our NY Alts & Private Markets Forum on June 5. “Now outsourcing is just in every single conversation that we have.” Danny moderated a forum panel discussion, “Operational Crossroads: Outsourcing, Co-Sourcing, Lift-Outs” with panelists Kara Paulsak, Global Head of Alternative Client Services and Head of Business Management & Strategy for Alternative Operations at BlackRock; Jennifer Santangelo, COO, AB Arya at AllianceBernstein; and Joseph Fisher, Senior Lead Partner at KPMG. The discussion focused on the scope and scale of outsourcing in the global alternatives industry—the role of service providers and technology, the rationale for outsourcing vs. handling functions internally, when and where “lift-outs” are effective, as well as investor preferences regarding outsourcing. Fund managers are increasingly seeking service providers for comprehensive, “front-to back” solutions or technology that begins as close to a trade as possible and carries through the process, Danny said. Firms that trade in private equity, private credit and real estate often use different systems, which can pose “challenges finding those vendors that can handle front-to-back, from investor onboarding through trading and fund accounting, across those different products,” Kara said, adding that her team outsources fund accounting and transfer agency work, as well as middle- office work in private credit and data-related functions. To attract retail investors, Kara said BlackRock is introducing semi-liquid products in private equity and private credit and “as we’re seeing that retail market pick up, \[we need\] vendors that can support that “front-to-back” as retail investors come in.” While continuing to focus on developing specialized, proprietary systems. Jennifer said her team is outsourcing hedge fund work, particularly middle- and back-office tasks, as well as fund of funds shadow accounting. She recalled how her firm purchased two hedge funds and was “able to easily lift them into our ecosystem because we stripped out the complexity of the workflow for the hedge fund platform,” she said. Tapping third-party outsource providers helped her team to “do some things quickly and bring us to market more quickly than we could if we were just relying on things solely in-house.” Outsourcing tax issues is on the rise, especially for funds with complex structures, and there are growth opportunities in private equity fund accounting, Joe said, adding that integrating technology remains a key point for the industry to address. “Technology is complex and fragmented, and there’s no one-size-fits-all,” Joe said, “The evolution of the public cloud versus private servers is a conversation that that comes up a lot. Digitization of data has been the hot topic: Where is it stored, how is it accumulated, how is it accessed, who controls it.” Retaining ownership and control of data is a critical issue, especially for larger clients, Danny noted. In those co-sourcing instances, service providers typically log in to a client’s system and work within that environment or use a hybrid mix of technologies from both firms. Balancing control of data and outsourcing helps to streamline operations, Kara said. “We have a couple of \[private credit\] firms that we’ve acquired, but also homegrown private credit funds and businesses” she said. “Having all of that outsourced to one provider within one system to get all of that data back in a standardized way has definitely allowed us to scale in a much better way than we would have with a halved outsourced and sourced model.” Fund managers also are considering “lift-out” models, where fund teams are shifted to become employees of service providers. “That’s the hot topic right now,” Joe said. “We’ve been seeing the tax function being lifted out. Say, if you have a tax compliance department of a hundred people, it gets lifted out. There are certain people that are going to stay behind with the \[fund\] to help manage the people.” The fund benefit by keeping teams intact, but moving them off their payroll, he said. The service providers benefit because they have brought on knowledgeable staff that can be used to help other clients as well. Investors, many of whom are used to greater disclosure and transparency than the alternatives industry has provided in the past, have come to expect outsourcing as a normal part of the business. Several years ago, investors challenged the idea of shadow accounting for a multi-manager hedge fund, asking “why are you spending the extra money to do that? Why don’t you have a team in-house?” Jennifer recalled. “Now, clients really do expect to see some level of independence with the oversight on the shadow accounting side of things.” Kara agreed, saying investors are “more open to having that third party doing the work, and having us doing that additional control. We explain to them what our additional control and oversight is over the providers. They like having two sets of people actually looking at the work.” “You might outsource the task, but you don’t outsource the responsibility,” Danny added. “And you don’t outsource the ownership since you are the ones that have to answer to your investors at the end of the day.” [Return to Events Page](https://www.mufg-investorservices.com/event/new-york-alts-private-markets-forum/) --- ### [Exploring New Approaches for Attracting Investors, Hiring and Retaining Talent](https://www.mufg-investorservices.com/exploring-new-approaches-for-attracting-investors-hiring-and-retaining-talent/) **Published:** July 19, 2024 **Author:** I Q **Content:** ![Joe panel ny](https://www.mufg-investorservices.com/wp-content/uploads/joe-panel-ny-1024x683.jpg "Joe Panel Ny Mufg Investor Services") Joe Latini, Chief Commercial Officer at MUFG Investor Services, smiled as he described how the panel discussion at the NY Alts & Private Markets Forum on June 5 would flip a common question about operating in the rapidly changing global alternatives marketplace. “Everybody always asks, ‘What keeps you up at night?’” Joe said to the audience. “Well, here is a group of people who can talk about how we can sleep better at night, because they’ve all gone through massive growth in their organizations.” Revamping operating models and products to accommodate new investors, as well as exploring ways to attract and retain top talent were key themes of the panel that Joe moderated—”Balancing Act: Buyside Firms Share Strategies for Managing Risk, Retaining Talent, and Driving Growth”—with panelists Marc Creatore, Chief Operating Officer/Chief Financial Officer of Highbridge Capital Management; Eli Griffis, Managing Director, HBK Capital Management; and Jim Keogh, Managing Director & Head of Operations for Global Credit at the Carlyle Group. Joe opened with questions about client activity, new product demand, and investments in new technology solutions to handle volumes of data. “We’ve seen a lot of demand from insurance clients, and that’s meant structuring things differently, thinking about different ways to put traditional products into structured vehicles,” Jim said. “That comes with a lot of operational complexity.” Noting that “there’s a bit of a structural evolution going on here,” Marc agreed, adding that investors now are looking for a different return profile than in the past. As funds partner with new high-net-worth investors from the retail side, those investors are increasingly focused on performance and examining fund track records with unprecedented scrutiny. “It comes back to the data architecture that you set up within the firm, and having the ability to access \[data\] so that when you get ad-hoc requests \[from clients or prospects\], it’s not a fire drill.” Investing in proprietary solutions remains critical because tools from niche third-party providers can “get you 70% or 80% there but not all the way there yet,” Eli said. While artificial intelligence “may lead to needing fewer people to do certain things, you are always going to need that \[human\] judgement overlay,” he added. AI is “not going to replace people,” Jim agreed. “It’s still going to be a very people-driven business. What it is going to do is free up people’s time to do other things.” Attracting and retaining top talent while building a strong culture is critical to organizations, Joe said, asking “how are you giving people opportunities to grow your organization in the way that you want to grow your organization?” The work begins by providing employees tools and resources to perform at a high level, as well as a curated individual development plan for every employee, Eli said. And always look for special growth opportunities for employees. “That might be pulling an analyst into an investor meeting,” Eli said, “or bringing a trader into a risk meeting where they can present in front of the risk committee.” Enterprise-wide collaboration across departments and explaining how employees’ work contributes to a firm’s success helps to build a sense of ownership. Celebrating a successful deal is important, Marc said, but it’s very helpful to go deeper and explore “What were all the different facets of the firm that were involved in pulling this off?” Mentoring, building skill sets and demonstrating a career path for junior employees are critical factors in building culture. “Move people into the right, next seat for them,” Jim said. “Don’t hire above people. If you think there’s someone that is just on the cusp of being able to do that job, push them, coach them, get them to the place where they can \[do the job.\] It’s worth the bet on that person.” As firms hire for the future, they are shifting recruiting approaches to attract candidates. “We’ve stopped using a lot of external recruiters because we found a lot of success within our Carlyle networks,” Jim said. “Some of that is as simple as going out on your LinkedIn and just sharing a job and saying, ‘Hey, tell your friends’…The other thing we’re thinking about is onshore high value locations and where we put the next office.” Generational shifts in the approach to work are driving firms to reconsider expectations for new hires. “I remain highly impressed with the candidates that are coming out of school now or have a couple years of work underneath them,” Eli said. “Maybe they’re not working a hundred hours a week, but they’re exceptionally bright, they’re exceptionally passionate. Just given all of the technological innovation of the 20 last years, I think they have a different mindset and creative way to think about a lot of problems.” Marc agreed that entry-level employees “are coming in at a much higher level,” which helps firms build a solid bench to replace employees who leave. The breadth of candidates led his firm to reconsider qualifications for a position. “We’re looking for people that are really bright, really hardworking, that possess an intellectual curiosity,” he said. “You don’t need a person with a specific background. Going out and getting that person that’s just interested in what you do and sees beyond the role, they’re the ones that we’ve seen have succeeded time and time again.” Ultimately, the investing in people will drive an organization’s success and culture. “If you don’t invest in your people, you’re absolutely missing the point,” Joe said. “You’ve got to actually walk the walk. You can’t just talk the talk.” --- ### [MUFG Subscription Platform](https://www.mufg-investorservices.com/mufg-subscription-platform/) **Published:** October 6, 2025 **Author:** I Q **Content:** ## Smarter Onboarding. Greater Possibility. Our MUFG Subscription Platform helps you move faster—with one master profile, one subscription workflow, and centralized fund documentation all in one intuitive platform. Smarter onboarding isn’t the future. It’s already here. [ ![Arrow Icon](https://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/red-circle-arrow.png) Contact Us ](/contact-us/) --- ### [Securities Lending & Agency Repo](https://www.mufg-investorservices.com/solutions/financing/securities-lending-agency-repo/) **Published:** October 30, 2025 **Author:** I Q **Content:** In today’s rapidly evolving markets, securities finance is more than a source of incremental revenue—it is a strategic lever. Through Mitsubishi UFJ Trust and Banking Corporation (MUTB), we offer tailored, turnkey lending programs across all major asset classes and jurisdictions, helping large institutional clients optimize returns, offset expenses, and navigate global regulatory complexity with confidence. With over $1.2 trillion in lendable assets across 240 clients, more than $100 billion currently on loan as of 2025, and over 35 years of experience, we provide the scale, security, and performance clients need across all interest-rate environments. All of this is backed by the strength and stability of Mitsubishi UFJ Financial Group. Our dedicated global teams offer responsive, high-touch support throughout the investment life cycle, to ensure your lending program runs smoothly and delivers long-term value. ##### What's New [ In the News MUFG Investor Services Expands Securities Lending Services in Japan ![Tokyo skyline with Tokyo Tower]() ](https://www.mufg-investorservices.com/mufg-investor-services-expands-securities-lending-services-in-japan/) ## Overview Our customized, collateralized, and fully indemnified solutions handle all the operational details of your program, helping to seamlessly integrate with your custodians to deliver top-decile performance without disrupting your investment strategy. #### Securities You Can Lend As your agent, we perform all necessary functions to ensure that we preserve your principal while getting you the most attractive yields on the following assets: - Equities - Fixed income - Exchange-traded funds - American depositary receipts #### Collateral We Currently Accept Every program is uniquely structured, actively managed, and designed to fit your risk parameters and commitments, including your choice of the following collateral: - Cash (invested conservatively) - Government securities - Non-U.S. sovereign debt - Equities of major indexes - Supranational debt - Agency MBS, asset-backed securities - Corporate bonds - Municipal debt - Commercial paper, bankers’ acceptances ![]() - 1 Superior Returns - 2 Fiduciary (highest) Standard of Care - 3 Access to All Major Markets - 4 Comprehensive Indemnifications - 5 No Cash Management or Reinvestment Fees - 6 Real-time Trade Monitoring with Spire - 7 Direct Access to Traders & Client Optimization Teams ## Benefits We act as an extension of you, the client, to ensure each trade meets all your unique needs and provides a stable stream of revenue regardless of market conditions. ## Let’s Solve This Together Put Idle Assets to Work Get Bespoke Solutions Reprice Your Loan Manage Recalls Protect Against Defaults - Put Idle Assets to Work - Get Bespoke Solutions - Reprice Your Loan - Manage Recalls - Protect Against Defaults Put Idle Assets to Work ### Put Idle Assets to Work Earn stable returns across equity and fixed-income markets, from general collateral to deep specials, without compromising safety, transparency, or oversight. We also leverage EquiLend's Spire system to monitor market conditions and drive optimal performance for your portfolio, no matter how complex the inventory. Get Bespoke Solutions ### Get Bespoke Solutions Whether your approach focuses on specials-only or general collateral trades, we tailor our lending solutions to align with your fund structure, governance policies, cash reinvestment preferences, and sustainability requirements—to manage each account individually to your specific needs. Reprice Your Loan ### Reprice Your Loan Using data vendors like EquiLend and S&P, we continuously monitor market activity to assess how your trades are performing relative to current conditions. As demand shifts, we then identify opportunities across our 120 counterparties to renegotiate your loans when it is most beneficial to you and reprice them without disrupting your strategy. Manage Recalls ### Manage Recalls We proactively prevent settlement fails and manage recalls through stringent controls, closely monitor settlement times and liquidity dynamics around recall dates. Our robust fail-avoidance processes, combined with close coordination with borrowers, help us to locate securities and mitigate risks. Unlike most players in the industry, recalls are a front-office responsibility for us demonstrating the importance of getting securities back for client sales. Protect Against Defaults ### Protect Against Defaults We provide what we believe is one of the most comprehensive margin shortfall indemnifications in the industry—to offer full protection against a counterpart default on both the loan and reverse repo sides of the business. ## Connected Offerings ### Indemnification Our indemnification is one of the most comprehensive in the industry, which covers margin shortfall risk caused by price movements following a default, going far beyond the limited overnight coverage most providers offer. - Full replacement of securities - Protection during regulatory-imposed legal stays - Covers overnight and term repos ### Timely Settlement of Recalls/Sales Our procedures and controls support the timely settlement of recalls and sales, and the net result is that we obtain an outstanding trade settlement performance record. We also lend as close to the end user as possible to expedite recalls. - Hold-back buffers minimize risk of fails - Borrow to settle client sales, where available - Work with borrowers to locate securities - Loan substitutions eliminate need to recall ### Solutions That Work Together In addition to Fund Administration expertise, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Business Process Outsourcing 2 ](/solutions/asset-servicing/business-process-outsourcing/) [ Banking 3 ](/solutions/banking-liquidity/banking/) [ Corporate & Regulatory Services 4 ](/solutions/corporate-regulatory-services/) [ Fund Financing 5 ](/solutions/financing/fund-financing/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Banking ](/solutions/banking-liquidity/banking/) - [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Real Assets](https://www.mufg-investorservices.com/our-clients/investment-managers/real-assets/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Real Assets # Focus on seizing new opportunities ### The significant revenue opportunities for real estate fund investors often are matched only by the complexities of managing assets and administering the funds. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) We understand the nuances of real estate funds and investors’ needs, whether you offer separately managed or private funds. Our integrated suite of solutions enables you to track, aggregate and validate data throughout the subscription, trading, waterfall distribution processes, property accounting and reporting. Our scalable services to streamline and simplify your operational processes, and our investment in the latest digital technology—tailored to your assets—ensures accuracy and rapid response. This frees your teams to work with our experts and focus on service, analysis and bespoke solutions for your operational needs. As your operational partner, we help ensure the seamless execution of your real estate fund strategies to enhance your success and strengthen your reputation. This gives you the flexibility to better focus on your primary goal: Maximizing revenue from your existing portfolio while seizing new opportunities for the future. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Our Private Markets Solutions Learn how we [unlock exceptional value and opportunity for our private market](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/) clients with our innovative suite of solutions that offer far beyond just asset servicing. [Download Our Brochure](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf) [![Private market brochure thumbnail 1216x580](https://www.mufg-investorservices.com/wp-content/uploads/private_market_brochure_thumbnail_1216x580-1.jpg "Private Market Brochure Thumbnail 1216x580 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) - [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) - [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) - [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) - - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Private Debt](https://www.mufg-investorservices.com/our-clients/investment-managers/private-debt/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Private Debt # Focus on planning for the future ### The rapid growth of global private debt in the last decade created an increased need across loan lifecycles to closely monitor exposure and reduce operational risk. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our scalable technology and systems monitor the complex loan and fund ecosystem that lenders, borrowers and agents navigate to ensure seamless loan administration and servicing. And our suite of integrated applications helps to ensure flawless processing across the loan lifecycle, from asset review, security master setup and documentation requirements through trade capture and client reporting. The global economy can be unpredictable and volatile, and our teams around the globe closely observe the marketplace to respond quickly to your administration, servicing and bespoke lending needs—ranging from direct lending to syndicated bank loans and distressed debt. As your operational partner, we’ll simplify complexity and give you the flexibility to ensure the seamless execution of your private debt strategies, while reducing portfolio risk, as you plan for the future. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ### Related Resources [![Private market brochure thumbnail 1216x580](https://www.mufg-investorservices.com/wp-content/uploads/private_market_brochure_thumbnail_1216x580-1.jpg "Private Market Brochure Thumbnail 1216x580 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf)BROCHURE Private Markets Learn how we [unlock exceptional value and opportunity for our private market](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/) clients with our innovative suite of solutions that offer far beyond just asset servicing. [](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf) ![Panoramic skyline and buildings with many glass windows, generative ai](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_615407129-1-scaled-1-1024x408.jpeg "Panoramic Skyline and Buildings with Many Glass Windows Generative Ai Mufg Investor Services") ARTICLE The Pivotal Role of Private Credit in Economic Growth Treabhor Mac Eochaidh, Executive Director and Head of Debt Services [](https://www.mufg-investorservices.com/the-pivotal-role-of-private-credit-in-economic-growth/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) - [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) - [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) - [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) - - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Global Footprint](https://www.mufg-investorservices.com/about-us/our-locations/) **Published:** October 17, 2025 **Author:** I Q **Content:** Filter: - All Regions - Asia-Pacific - Europe - North America Filter: All Regions - All Regions - Asia-Pacific - Europe - North America ## Asia-Pacific Hong Kong ![Hong Kong skyline with the IFC tower]() MUFG Fund Services (Hong Kong) Limited Registered Office: Room 1917, 19/F, Lee Garden One 33 Hysan Avenue Causeway Bay Hong Kong Kuala Lumpur ![Petronas Towers in Kuala Lumpur]() MUFG Investor Services (Malaysia) Sdn. Bhd. Suite 27.01, 27.3 & 27.05, Level 27, Menara Exchange 106, Lingkaran TRX, 55188 Tun Razak Exchange, 55188 Kuala Lumpur, Federal Territory of Kuala Lumpur Registered Office: Unit No. L25-1, Level 25, TSLAW Tower No. 39 Jalan Kamuning 55100 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia Singapore ![Singapore skyline with Marina Bay Sands]() MUFG Fund Services (Singapore) Pte. Ltd. 50 Raffles Place #25-06 Singapore Land Tower Singapore (048623) T: +65 6240 7500 Mitsubishi UFJ Trust and Banking Corporation, Singapore Branch 7 Straits View #23-01 Marina One, East Tower Singapore (018936) T: +65 6225 9155 Disclaimers: [ Location Regulatory Disclosure ](https://www.mufg-investorservices.com/location-regulatory-disclosure/) Sydney ![Sydney Harbour Bridge with the Opera House]() MUFG Fund Services (Australia) Pty Ltd Liberty Place Level 42 161 Castlereagh Street Sydney NSW 2000 Australia Registered Office: Level 9, 505 Little Collins Street Melbourne VIC 3000 Disclaimers: [ Location Regulatory Disclosure ](https://www.mufg-investorservices.com/location-regulatory-disclosure/) Tokyo ![Tokyo Tower rising behind temple rooftops]() Mitsubishi UFJ Trust & Banking Corporation Global Investor Services Sales Division 4-5, Marunouchi 1-Chome Chiyoda-ku, Tokyo 100-8212 Japan T: +81 3 3287 9445 ## Europe Cyprus ![Limassol seafront panorama]() MUFG Fund Services (Cyprus) Limited 4 Christaki Kranou Street Germasogeia CY-4047 Limassol Cyprus Dublin ![Ha'penny Bridge over the River Liffey in Dublin]() MUFG Alternative Fund Services (Ireland) Limited MUFG Trustee (Ireland) Limited MUFG Investor Services (Ireland) Limited 15 George's Quay Dublin 2 D02VR98 Ireland T: +353 1 647 0500 Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A (Dublin Branch) 15 George's Quay Dublin 2 D02VR98 Ireland T: +353 1 634 4270 Disclaimers: [ Location Regulatory Disclosure ](https://www.mufg-investorservices.com/location-regulatory-disclosure/) [ MiFID Client Complaints Policy ](https://www.mufg-investorservices.com/mifid-client-complaints-policy/) [ Conflicts of Interest Policy ](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alternative-fund-services-ireland-limited-conflicts-of-interest-policy-2023.pdf) London ![Big Ben and Westminster in the London fog]() MUFG Fund Services (UK) Ltd. 24 Lombard Street 4th Floor London, England EC3V 9AJ T: +44 20 7220 4000 Disclaimers: [ Location Regulatory Disclosure ](https://www.mufg-investorservices.com/location-regulatory-disclosure/) [ Tax Strategy ](https://www.mufg-investorservices.com/tax-strategy/) [ Modern Slavery Act ](https://www.mufg-investorservices.com/modern-slavery-act/) Luxembourg ![Philharmonie concert hall in Luxembourg]() Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. 287, Route d'Arlon L-1150 Luxembourg, Grand Duchy of Luxembourg T: +352 445 1801 MUFG Lux Management Company S.A. 287, Route d'Arlon L-1150 Luxembourg, Grand Duchy of Luxembourg T: +352 44 518 0907 ## North America Cayman Islands ![Aerial view of the Grand Cayman coastline]() MUFG Alternative Fund Services (Cayman) Limited 205 Elgin Avenue Pavilion East, Cricket Square, 4th Floor PO Box 852 George Town, Grand Cayman KY1-1103 Cayman Islands T: +1 345 914 1000 MUFG Fund Services (Cayman) Limited 205 Elgin Avenue Pavilion East, Cricket Square, 4th Floor PO Box 609 George Town, Grand Cayman KY1-1107 Cayman Islands T: +1 345 914 1000 Disclaimers: [ Location Regulatory Disclosure ](https://www.mufg-investorservices.com/location-regulatory-disclosure/) [ MUFG Cayman Client Complaints Policy ](https://www.mufg-investorservices.com/mufg-cayman-client-complaints-policy/) Dallas ![Margaret Hunt Hill Bridge in Dallas at night]() MUFG Capital Analytics, LLC 325 North St. Paul Street Suite 4700 Dallas, Texas 75201 T: +1 214 765 1800 Disclaimers: [ US Health Plan Transparency ](https://transparency-in-coverage.uhc.com/) Halifax ![Halifax town clock tower]() MUFG Fund Services (Canada) Limited Summit Place, 4th Floor 1601 Lower Water Street Halifax, Nova Scotia Canada B3J 3P6 T: +1 902 493 7000 New York ![Empire State Building viewed through a window in New York]() MUFG Fund Services (USA) LLC 1221 Avenue of the Americas 10th Floor New York, NY 10020 T: +1 212 295 3820 Mitsubishi UFJ Trust & Banking Corporation 1221 Avenue of the Americas 10th Floor New York, NY 10020 T: +1 212 838 7700 Disclaimers: [ US Health Plan Transparency ](https://transparency-in-coverage.uhc.com/) Rockville ![Fountain plaza in Rockville town center]() MUFG Investor Services (US), LLC 805 King Farm Boulevard Suite 600 Rockville, Maryland 20850 T: +1 240 614 4800 Disclaimers: [ US Health Plan Transparency ](https://www.aetna.com/individuals-families/member-rights-resources/rights/disclosure-information.html) Toronto ![CN Tower and the Toronto lakefront skyline]() MUFG Fund Services (Canada) Limited 154 University Avenue, Suite 700 Toronto, Ontario Canada M5H 3Y9 T: +416 971 4700 Disclaimers: [ Location Regulatory Disclosure ](https://www.mufg-investorservices.com/location-regulatory-disclosure/) Vancouver ![Aerial view of Vancouver harbor and marina]() MUFG Fund Services (Canada) Limited 1075 West Georgia Street Suite 900 Vancouver, British Columbia Canada V6E 3C9 Services described herein are not provided by the MUFG Investor Services companies located in the United States. Certain services may only be offered by select MUFG subsidiaries and may only be available in certain jurisdictions or for specific types of clients. ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Business Process Outsourcing](https://www.mufg-investorservices.com/solutions/asset-servicing/business-process-outsourcing/) **Published:** September 9, 2025 **Author:** I Q **Content:** Our Business Process Outsourcing (BPO) platform helps you unlock greater efficiencies across your investment operations, giving you precision and performance at scale. We do the heavy lifting so you can stay focused on performance, not process. With seasoned experts acting as an extension of your operations team, and **best-in-class technology** that integrates seamlessly into your existing infrastructure, you benefit from **reduced business disruption and faster, more seamless execution**. From **straight-through processing** and **customizable service models** to our always-on team, we help you improve your accuracy and control without adding internal resources. ##### What's New [ In the News Lift-Outs Without the Disruption: A Proven Playbook for Operational Transitions ![Featured in Hedgeweek]() ](/lift-outs-without-the-disruption-a-proven-playbook-for-operational-transitions/) ## Overview From trade confirmation and real-time reconciliation to NAV calculations, our sustainable operating models allow you to offload operational complexity without compromising visibility or control. #### Middle-Office Services We support trade processing, cash management, and data flows to ensure maximum efficiency and precision. - Trade Confirmation, Affirmation - Trade Instructions to Custodians, Prime Brokers - Settlement Support, Failed Trade Monitoring - Cash and Collateral Management - Reconciliation - Third-Party Data Transmissions - Payment Processing - Client System Support #### Back-Office Services We deliver robust liquidity management alongside fund accounting and reporting, ensuring transparency, and confident cash-flow oversight. - Shadow NAVs, Accounting - Reconciliation - NAV Calculations, Allocations - Cash Management - Liquidity Management, Investor Reporting - Fund Launch and Liquidation Support - Financial Statement Prep - Audit Assistance - Client System Support ## Let’s Solve This Together Expand Without Extra Headcount Automate and Centralize Workflows Free Up Cash Accelerate Time to Market Strengthen Risk Management Be Audit-Ready - Expand Without Extra Headcount - Automate and Centralize Workflows - Free Up Cash - Accelerate Time to Market - Strengthen Risk Management - Be Audit-Ready Expand Without Extra Headcount ### Expand Without Extra Headcount Our experienced teams support your operations by handling time-consuming, manual tasks that can slow down growth. From fast onboarding to tailored workflows, we give you high-touch support that feels like an internal function, without the overhead costs of hiring. Automate and Centralize Workflows ### Automate and Centralize Workflows Our proprietary technology automates critical processes like fee calculations, liquidity management, and FX hedging by connecting directly to your order management system and accounting platforms to help you execute faster. Free Up Cash ### Free Up Cash Our platform includes dynamic forecasting tools and margin optimization support, helping you make proactive, data-driven decisions about your liquidity management and free up cash for more strategic uses. Accelerate Time to Market ### Accelerate Time to Market Our integration teams work directly with your systems to ensure you can go live in weeks not months, while our modular infrastructure and phased deployment strategies support your growth. Strengthen Risk Management ### Strengthen Risk Management We help you operate in a tightly controlled environment, adding automation and built-in compliance checks to help you identify and resolve issues before they escalate. Be Audit-Ready ### Be Audit-Ready With full traceability, secure data rooms, and proactive testing, we make audit preparation an integrated part of your daily operations rather than a last-minute scramble. ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ### Resources [ Award #### Best Outsourcing Provider in Asia ![Featured in WatersTechnology]() ](https://www.waterstechnology.com/awards-rankings/7951872/asia-awards-2024-best-outsourcing-provider-mufg-investor-services) [ PODCAST #### T+1 and the UK Fund Management Playbook: What UK Asset Managers Need to Know ![Podcast speakers Colin Power of MUFG Investor Services and Andrew Douglas of the UK Accelerated Settlement Taskforce]() ](/t1-and-the-fund-management-playbook-what-asset-managers-need-to-know/) [ IN THE NEWS #### Outsourcing in Private Markets: How Fund Managers and Trusted Partners Are Driving Growth ![Featured in Alternative Investor Portal]() ](/outsourcing-in-private-markets-how-fund-managers-and-trusted-partners-are-driving-growth/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Separately Managed Accounts - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Business Process Outsourcing expertise, these solutions help streamline your entire fund operations. [ Foreign Exchange Overlay 1 ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Fund Administration 2 ](/solutions/asset-servicing/fund-administration/) [ Banking 3 ](/solutions/banking-liquidity/banking/) [ Fund Financing 4 ](/solutions/financing/fund-financing/) [ Corporate & Regulatory Services 5 ](/solutions/corporate-regulatory-services/) - [ ![]() Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Banking ](/solutions/banking-liquidity/banking/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) - [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Regulatory Reporting & Compliance](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/regulatory-reporting-compliance/) **Published:** October 23, 2025 **Author:** I Q **Content:** Leveraging cutting-edge technology and seasoned experts, we help simplify complex reporting across your fund’s operations, aggregating, calculating, validating, and filing the data that keeps you compliant with global regulations. Our specialists partner with you on every mandate, from Form PF and Solvency II to post-trade compliance and sustainable finance reporting. As new rules emerge, we track changes in real time, helping you adapt with confidence. Backed by Mitsubishi UFJ Financial Group, one of the world’s largest financial institutions with $3 trillion in assets as of 2025, we also have the breadth of jurisdictional coverage and subject-matter experience to respond quickly to market shifts, to help you stay one step ahead. ##### What's New [ PODCAST Cayman in Focus: Resiliency, Reporting, and Regulatory Readiness ![Podcast speakers Kendell Pierre of MUFG Investor Services and Sandra Edun-Watler of Edun-Watler Consulting]() ](/cayman-in-focus-resilience-reporting-and-regulatory-readiness/) ## Overview With more than 2,100 reports filed each year and the latest business intelligence and data enrichment tools, our team of regulatory experts has the world covered so that you can operate in one region and distribute to others. Here are the filings and reports we cover: #### AIFMD Prepare, validate, and submit Annex IV reports for compliance with the EU’s Alternative Investment Fund Managers Directive (AIFMD). #### CPO-PQR Manage Commodity Pool Operator Portfolio Quality Review (CPO PQR) data collection, analysis, and reporting. #### OPERA Deliver standardized Open Protocol Enabling Risk Aggregation (OPERA) risk reports, enabling transparent and efficient investor risk assessment. #### Post-Trade Monitoring Conduct daily post-trade checks to ensure portfolios meet all relevant compliance requirements. #### SFDR Support Sustainable Finance Disclosure Regulation (SFDR) alignment, integrating ESG metrics and sustainability disclosures for investors. #### CBI & CSSF Prepare and submit reports to the Central Bank of Ireland (CBI) and Commission De Surveillance Du Secteur Financier (CSSF) authorities. #### Solvency II Produce Solvency II reports, helping insurers meet capital and risk reporting obligations. #### CIMA FAR Complete and submit Cayman Islands Monetary Authority Fund Annual Return (CIMA FAR) filings. #### Form PF Compile, review, and file detailed Form PF submissions. ![]() - 1 Global, Always-on Support - 2 Best-in-Class Technology - 3 Customized Reporting - 4 Integrated Workflows ## Benefits We help streamline regulatory reporting by aggregating data, reducing report generation time and simplifying the review process. ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ### Resources [ NEWSLETTER #### Regulatory Round-Up Q3 2025 ![Regulatory Round-Up for Fund Managers Q3 2025 newsletter cover]() ](/wp-content/uploads/mufg-regulatory-round-up-q3-2025.pdf) [ Podcast #### T+1 and the UK Fund Management Playbook ![Podcast speakers Colin Power of MUFG Investor Services and Andrew Douglas of the UK Accelerated Settlement Taskforce]() ](/t1-and-the-fund-management-playbook-what-asset-managers-need-to-know/) [ In the News #### Cayman Islands Panel Discussion ![Featured in Asset Servicing Times]() ](/cayman-islands-panel-discussion/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Regulatory Reporting & Compliance, these solutions help streamline your entire fund operations: [ Fund Administration 1 ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) [ Global Custody 2 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) [ Business Process Outsourcing 3 ](https://www.mufg-investorservices.com/solutions/asset-servicing/business-process-outsourcing/) [ Corporate and Regulatory Services 4 ](/solutions/corporate-regulatory-services/) [ Banking & Liquidity 5 ](/solutions/banking-liquidity/) - [ ![]() Fund Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) - [ ![]() Global Custody ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) - [ ![]() Business Process Outsourcing ](https://www.mufg-investorservices.com/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [General Terms & Conditions for Banking](https://www.mufg-investorservices.com/general-terms-conditions-for-banking/) **Published:** May 9, 2024 **Author:** Jenny Redlin **Content:** Current Version [General Terms & Conditions for Banking as of Mar 1, 2026](https://www.mufg-investorservices.com/wp-content/uploads/General-Terms-Conditions-for-Banking-as-of-Mar-1-2026.pdf)[Download](https://www.mufg-investorservices.com/wp-content/uploads/General-Terms-Conditions-for-Banking-as-of-Mar-1-2026.pdf) Previous Versions [General Terms & Conditions for Banking as of April 1, 2024](https://www.mufg-investorservices.com/wp-content/uploads/general-terms-conditions-for-banking-as-of-april-1-2024.pdf)[Download](https://www.mufg-investorservices.com/wp-content/uploads/general-terms-conditions-for-banking-as-of-april-1-2024.pdf) --- ### [In the News](https://www.mufg-investorservices.com/press-room/in-the-news/) **Published:** October 17, 2025 **Author:** wpsupport@ironistic.com **Content:** In The News ## Fi Dinh Honored at the 2026 Women in Finance Asia Awards Fi Dinh, Head of Fund Finance APAC at MUFG Investor Services, was presented with the Trailblazer award at the 2026 Markets Media Women in Finance Asia Awards held May 21 in Singapore. The award, one of the event’s top honors, celebrates women who have broken barriers in advancing their careers and are helping shape the future of financial services. Fi’s recognition reflects her contribution to the fund finance industry across APAC through her dedication, leadership, deep expertise, and strong client engagement. Recognition such as this celebrates the outstanding contributions of women and their critical role in leadership and innovation across financial services. Fi’s award also comes amid a period of strong recognition for women leaders across MUFG Investor Services: Sarah Mears, our Chief Human Resources Officer, received the Trailblazer (Lifetime Achievement) Award at the 2026 WatersTechnology Women in Technology & Data Awards Bari Trontz, our Global Head of Marketing & Communications, was named to Financial Narrative’s FN50 List Gráinne Rooney, Director, Product Management, received the Digital Innovation Award at the 2026 Institute of Bankers Ireland Future of Finance Awards Together, these industry achievements reflect the depth of leadership across our global business and highlight trailblazing women whose… [ Read the article ](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) [ ![Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/wp-content/uploads/_1953557188-1024x580.jpeg) ](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) [In The News #### Operational Readiness for Evolving Private Market Structures ![Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/wp-content/uploads/InTheNews-AlternativesWatch-1024x580.jpg) ](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) [In The News #### A Strong Start to 2026: Industry Awards and Recognition ![A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/wp-content/uploads/AdobeStock_929210352-1024x580.jpeg) ](https://www.mufg-investorservices.com/a-strong-start-to-2026/) [In The News #### Sarah Mears Receives Women in Technology and Data Awards Recognition ![Sarah Mears Receives Women in Technology and Data Awards Recognition](https://www.mufg-investorservices.com/wp-content/uploads/InTheNews-WatersTechnology-1024x580.jpg) ](https://www.mufg-investorservices.com/sarah-mears-receives-women-in-technology-and-data-awards-recognition/) [In The News #### Competing for LP Commitments: The Importance of Operational Precision in 2026 and Beyond ![Competing for LP Commitments: The Importance of Operational Precision in 2026 and Beyond](https://www.mufg-investorservices.com/wp-content/uploads/InTheNews-TheAlternativeInvestor-v1-1024x580.jpg) ](https://www.mufg-investorservices.com/competing-for-lp-commitments-the-importance-of-operational-precision-in-2026-and-beyond/) [In The News #### Operations Teams Evolve as Line Between Public, Private Markets Blurs ![Operations Teams Evolve as Line Between Public, Private Markets Blurs](https://www.mufg-investorservices.com/wp-content/uploads/InTheNews-AIMA-1024x580.jpg) ](https://www.mufg-investorservices.com/operations-teams-evolve-as-line-between-public-private-markets-blurs/) [In The News #### Navigating Technology, Regulation, and the Outsourcing Evolution ![Navigating Technology, Regulation, and the Outsourcing Evolution](https://www.mufg-investorservices.com/wp-content/uploads/inthenews-assetservicingtimes-1024x580.jpg) ](https://www.mufg-investorservices.com/navigating-technology-regulation-and-the-outsourcing-evolution/) [In The News #### Operational Excellence: Private Equity’s New Differentiator ![Operational Excellence: Private Equity’s New Differentiator](https://www.mufg-investorservices.com/wp-content/uploads/inthenews-privateequitywire-1024x580.jpg) ](https://www.mufg-investorservices.com/operational-excellence-private-equitys-new-differentiator/) [In The News #### Cayman Islands Panel Discussion ![Cayman Islands Panel Discussion](https://www.mufg-investorservices.com/wp-content/uploads/inthenews-assetservicingtimes-1024x580.jpg) ](https://www.mufg-investorservices.com/cayman-islands-panel-discussion/) [In The News #### Lift-Outs Without the Disruption: A Proven Playbook for Operational Transitions ![Lift-Outs Without the Disruption: A Proven Playbook for Operational Transitions](https://www.mufg-investorservices.com/wp-content/uploads/inthenews-hedgeweek-1024x580.jpg) ](https://www.mufg-investorservices.com/lift-outs-without-the-disruption-a-proven-playbook-for-operational-transitions/) [In The News #### Navigating the Complexities of Evergreen Fund Structures ![Navigating the Complexities of Evergreen Fund Structures](https://www.mufg-investorservices.com/wp-content/uploads/inthenews-fundseurope-1024x580.jpg) ](https://www.mufg-investorservices.com/navigating-the-complexities-of-evergreen-fund-structures/) [In The News #### The comeback of FX overlay: managing currency risk in a new era ![The comeback of FX overlay: managing currency risk in a new era](https://www.mufg-investorservices.com/wp-content/uploads/InTheNews-TheTrade-1024x580.jpg) ](https://www.mufg-investorservices.com/the-comeback-of-fx-overlay-managing-currency-risk-in-a-new-era/) [In The News #### Shaping the Future of Private Markets Together ![Shaping the Future of Private Markets Together](https://www.mufg-investorservices.com/wp-content/uploads/inthenews-privateequitywire-1024x580.jpg) ](https://www.mufg-investorservices.com/shaping-the-future-of-private-markets-together/) - ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/page-prev.png) - 1 - [ 2 ](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625page/2/) - [ 3 ](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625page/3/) - ... - [ 5 ](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625page/5/) - [ ![Next page](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/page-next.png) ](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625page/2/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Management Company Services](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/management-company-services/) **Published:** October 23, 2025 **Author:** I Q **Content:** As regulatory demands and fund structures grow increasingly complex, our seasoned team helps Undertakings for Collective Investments (UCIs)(like UCITS, AIF, SIF, RAIF) maintain robust governance and full oversight through bespoke solutions that support every stage of the fund life cycle. With over 30 years of proven expertise, MUFG Lux Management Company S.A. (“MUFGLM”), our fully licensed Luxembourg entity, provides end-to-end support for funds domiciled in Luxembourg, Ireland, and the Cayman Islands from launch all the way through to liquidation. Backed by [Mitsubishi UFJ Financial Group,](https://www.mufg.jp/english/index.html) one of the world’s largest financial institutions, with market-leading capabilities in fund administration, custody, depositary services and more, we also reduce operational risk and streamline costs. ##### What's New [ Thought Leadership Luxembourg For Alternatives: What Asset Managers Need to Know Before Launching ![Office buildings in Luxembourg at dusk with passing traffic]() ](https://www.mufg-investorservices.com/luxembourg-for-alternatives-what-asset-managers-need-to-know-before-launching/) ## Overview We oversee all service providers touching your fund, from investment managers and administrators to custodians and depositaries, ensuring **full compliance, independent governance, and strategic alignment** from day one. In addition, we coordinate with supervisory authorities and auditors, so you can focus on growth. #### Compliance & Anti-Money Laundering Sanctions screening; compliance monitoring; reporting; code of conduct reviews; and regulatory updates. #### Risk Management & Regulatory Reporting Management of AIFMD and UCITS risks (market, credit, liquidity, counterparty, operational); ESG analysis and board reporting; investment compliance monitoring; regulatory reporting (AIFMD Annex IV, UCITS Risk Reporting, and more); EMIR, SFTR and BMR oversight. #### Legal & Tax Support FATCA/CRS reporting, documentation reviews, fund setup/liquidation support, cross-border registration, and filings management. #### Portfolio Manager Oversight Monitoring third-party investment managers, SFDR oversight, investment policy reviews, liquidations and master/feeder funds. #### General Oversight & Governance Board meeting coordination, reporting, regulatory self-assessments, and monitoring of all delegated functions. ![]() - 1 Tailored, High-Touch Delivery - 2 Global, Always-On Support - 3 One-Stop-Shop Coverage - 4 Independent Oversight ## Benefits We deliver more than oversight, we provide strategic partnership, built on decades of experience and a deeply integrated service ecosystem. ## Let’s Solve This Together Setting Up a Fund Enhance AML Screening Stay Ahead of Regulation Accelerate Time-to-Market Simplify Fund Operations - Setting Up a Fund - Enhance AML Screening - Stay Ahead of Regulation - Accelerate Time-to-Market - Simplify Fund Operations Setting Up a Fund ### Setting Up a Fund Whether you're launching a new fund or expanding an existing one, we guide you through every step, structuring your legal entity, advising on tax strategy, and providing end-to-end operational support. And if your needs extend beyond our services, we’ll connect you with a trusted network of third-party professional providers to ensure nothing is out of reach. Enhance AML Screening ### Enhance AML Screening Our proprietary services with regard to the Responsible Person for the Control of anti-money laundering (AML) counter-terrorism financing (CTF), and counter-proliferation financing (CPF) obligations (our ``RC Services``), offer comprehensive monitoring, automated name screening, appropriate risk appetite reporting, and regulator-ready dashboards. These tools are designed to help you stay aligned with dynamic global standards while maintaining a secure and efficient framework that addresses emerging risks with confidence. Stay Ahead of Regulation ### Stay Ahead of Regulation We simplify your compliance through automated AIFMD and UCITS reporting and regulatory gap analysis, enhancing transparency while reducing administrative burdens on your personnel. Our dedicated regulatory watch team monitors changes 24/7, delivering updates straight to your inbox so you’re always equipped with the latest intelligence. Accelerate Time-to-Market ### Accelerate Time-to-Market With seamless internal coordination and deep expertise in EU-wide fund registration, we can fast-track your launch, providing full-service support and cross-border distribution for Luxembourg, Irish, Cayman Islands and Bermuda structures. Our experience helps you enter new markets quickly, efficiently, and with confidence. And when it’s time for liquidation, we can take care of that, too. Simplify Fund Operations ### Simplify Fund Operations By offering a single point of contact and leveraging relationships with leading UCI administrators, we simplify your day-to-day fund management. We also provide independent oversight across all internal and external providers, with governance anchored by the board of our Luxembourg-licensed management company, ensuring full accountability, transparency, and regulatory compliance at every turn. ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Management Company Services, these solutions help streamline your entire fund operations. [ Banking 1 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/banking/) [ Fund Administration 2 ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) [ Global Custody 3 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) [ Transfer Agency Services 4 ](https://www.mufg-investorservices.com/solutions/asset-servicing/transfer-agency-services/) [ Depositary Services 5 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/depositary/) [ Corporate and Regulatory Services 6 ](/solutions/corporate-regulatory-services/) - [ ![]() Banking ](https://www.mufg-investorservices.com/solutions/banking-liquidity/banking/) - [ ![]() Fund Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) - [ ![]() Global Custody ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) - [ ![]() Transfer Agency Services ](https://www.mufg-investorservices.com/solutions/asset-servicing/transfer-agency-services/) - [ ![]() Depositary Services ](https://www.mufg-investorservices.com/solutions/banking-liquidity/depositary/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Financial Statement Preparation](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/financial-statement-preparation/) **Published:** October 28, 2025 **Author:** I Q **Content:** Our Financial Statement Preparation service delivers end to end reporting support for funds of every size and structure, combining deep technical accounting expertise with a streamlined, technology enabled workflow. Bringing institutional-grade rigor, jurisdiction-specific precision, and uncompromising quality to every disclosure, we reinforce the integrity of your financials at every stage, coordinating directly with auditors so that your statements are delivered accurately, on time, and with a fully transparent audit trail. As part of Mitsubishi UFJ Financial Group, one of the world’s most trusted banks, you gain the confidence of having a global leader supporting one of your most critical reporting obligations, without pulling any resources from your team. ##### What's New [ In the News Inside MUFG Investor Services’ Rise as a Global Asset Servicing Leader ![Featured in Funds Europe]() ](https://www.mufg-investorservices.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) ## Overview **Our dedicated reporting specialists oversee the entire lifecycle, from source-data validation through review and final delivery**, tailoring reporting for all client fund structures and working directly with your auditors to accelerate timelines and minimize revisions. #### Lux GAAP Produce Luxembourg-regulated reports tailored to local governance, fund structures, and note disclosures. #### IFRS Prepare globally consistent, cross-jurisdictional financials with full transparency and measurement standards. ![]() - 1 Global Coverage, Local Expertise - 2 Client-First mindset - 3 Tailored Reporting - 4 Integrated Solutions ## Benefits Our end-to-end financial statement preparation reduces manual compliance burdens, lowers operational costs, and navigates the complexities of global regulations. ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Financial Service Preparation, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Foreign Exchange Overlay 2 ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Global Custody 3 ](/solutions/banking-liquidity/global-custody/) [ Business Process Outsourcing 4 ](/solutions/asset-servicing/business-process-outsourcing/) [ Corporate and Regulatory Services 5 ](/solutions/corporate-regulatory-services/) [ Fund Financing 6 ](/solutions/financing/fund-financing/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Fiduciary Services](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fiduciary-services/) **Published:** October 28, 2025 **Author:** I Q **Content:** Our comprehensive Fiduciary Services team provides independent governance, oversight, and statutory stewardship across a wide spectrum of fund types and global jurisdictions, so you can stay focused on driving growth. Whether you’re navigating multi-jurisdictional oversight, evolving regulatory expectations, or increasingly sophisticated investor demands, we combine regulatory fluency with practical boardroom expertise to safeguard interests, enhance transparency, and promote long-term operational resilience. Backed by the global scale and balance sheet strength of Mitsubishi UFJ Financial Group**,** a top global bank with more than $3 trillion in assets as of 2025, we operate as an extension of your board, assuming key oversight responsibilities so you can focus on portfolio strategy, not governance. ##### What's New [ Podcast Cayman in Focus: Resilience, Reporting, and Regulatory Readiness ![Podcast speakers Kendell Pierre of MUFG Investor Services and Sandra Edun-Watler of Edun-Watler Consulting]() ](https://www.mufg-investorservices.com/cayman-in-focus-resilience-reporting-and-regulatory-readiness/) ## Overview **We provide jurisdiction-specific governance across Cayman, Luxembourg, Ireland, and other leading domiciles**, delivering impartial oversight of board affairs, transactions, and service-provider performance with full accountability and audit-ready documentation. #### Money Laundering Reporting Officer Independent oversight, regulatory reporting, and escalation support to safeguard investor integrity. #### Depositary Services Continuous asset oversight, safekeeping and recordkeeping, and cash-flow monitoring to support regulatory protection across the fund lifecycle. #### Trustee Services Independent supervision that protects investors’ interests and supports adherence to global regulatory obligations. ![]() - 1 Dedicated Team - 2 Proactive Risk Management - 3 Scalable, Integrated Offering - 4 Purpose-built for Alternatives - 5 Global Perspective, Local Insight ## Benefits As fund structures and compliance demands evolve, you need a strategic partner across the entire investment life cycle. ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Fiduciary Services, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) [ Foreign Exchange Overlay 2 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/foreign-exchange-overlay/) [ Global Custody 3 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) [ Business Process Outsourcing 4 ](https://www.mufg-investorservices.com/solutions/asset-servicing/business-process-outsourcing/) [ Corporate and Regulatory Services 5 ](/solutions/corporate-regulatory-services/) [ Fund Financing 6 ](https://www.mufg-investorservices.com/solutions/financing/fund-financing/) - [ ![]() Fund Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) - [ ![]() Foreign Exchange Overlay ](https://www.mufg-investorservices.com/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Global Custody ](https://www.mufg-investorservices.com/solutions/banking-liquidity/global-custody/) - [ ![]() Business Process Outsourcing ](https://www.mufg-investorservices.com/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Fund Financing ](https://www.mufg-investorservices.com/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [FATCA & CRS Services](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fatca-crs-services/) **Published:** October 23, 2025 **Author:** I Q **Content:** Our service for Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) filings helps you maintain full compliance across major tax regimes worldwide while avoiding costly delays and penalties. From registrations and classifications to reporting and recordkeeping, we streamline every stage of the process. We monitor your investors, manage communications, and act as the single point of contact with fiscal authorities across jurisdictions, freeing you to focus on core investment activities. As part of **Mitsubishi UFJ Financial Group,** one of the world’s largest and most trusted financial institutions, you benefit from our unmatched scale and expertise. Our global teams anticipate regulatory changes and provide actionable insights that keep you compliant, agile, and ahead of the curve. ##### What's New [ NEWSLETTER Regulatory Round-Up Q3 2025 ![Regulatory Round-Up for Fund Managers Q3 2025 newsletter cover]() ](/wp-content/uploads/mufg-regulatory-round-up-q3-2025.pdf) ## Overview Working in close partnership with your tax advisors, we cut through layers of complexity to handle all the heavy lifting in your compliance programs. Our coverage for FATCA/CRS support spans Ireland, Luxembourg, Cayman, Bermuda, the British Virgin Islands, Singapore, Malta, Jersey, Guernsey, Canada, Hong Kong, and Australia. #### Primary Point of Contact Manage registrations and serve as the key liaison on communications with relevant tax authorities on your behalf. #### Investor Classification Analyze and review your investors’ information, obtain necessary documentation and classify investors according to their FATCA/CRS status. #### Evaluation of Pre-Existing Investors Collect appropriate FATCA/CRS certifications, including remediation if needed. #### Ongoing Maintenance Conduct continuous due diligence on your investor accounts, including in complex global tax regulations. #### Comprehensive Reporting Generate comprehensive reports tailored to the requirements of each fiscal authority. #### Recordkeeping Maintain comprehensive documentation and classification information on each investor, according to the latest recordkeeping policies. ![]() - 1 Dedicated Team of Experts - 2 End-to-end Service - 3 Customized Reports - 4 Integrated Solutions ## Benefits Our end-to-end service reduces the administrative burden and costs of manual compliance while helping you to confirm your fund’s compliance with global tax authorities. ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ### Resources [ Podcast #### T+1 and the UK Fund Management Playbook ![Podcast speakers Colin Power of MUFG Investor Services and Andrew Douglas of the UK Accelerated Settlement Taskforce]() ](/t1-and-the-fund-management-playbook-what-asset-managers-need-to-know/) [ In the News #### Cayman Islands Panel Discussion ![Featured in Asset Servicing Times]() ](/cayman-islands-panel-discussion/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to FATCA and CRS services, these solutions help streamline your entire fund operations: [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Global Custody 2 ](/solutions/banking-liquidity/global-custody/) [ Business Process Outsourcing 3 ](/solutions/asset-servicing/business-process-outsourcing/) [ Corporate and Regulatory Services 4 ](/solutions/corporate-regulatory-services/) [ Banking & Liquidity 5 ](/solutions/banking-liquidity/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [ESG Services](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/esg-services/) **Published:** October 28, 2025 **Author:** I Q **Content:** Our comprehensive Environmental, Social and Governance (ESG) programs provide in-depth analytics, benchmarking, and reporting across your entire portfolio, regardless of its scale or complexity. From monitoring ESG investment restrictions and compliance to Sustainable Finance Disclosure Regulation (SFDR) reporting and carbon footprint tracking, our scalable **Sustainable Data & Analytics Platform** frees your teams to focus on portfolio growth while we handle the infrastructure and compliance rigor behind your ESG program. As part of Mitsubishi UFJ Financial Group, one of the world’s largest and most trusted financial institutions, we are **committed to sustainability, diversity, and robust governance.** Our expert teams partner with you to design ESG policies that are not only compliant, but also reflect your core values. ##### What's New [ In the News Inside MUFG Investor Services’ Rise as a Global Asset Servicing Leader ![Featured in Funds Europe]() ](https://www.mufg-investorservices.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) ## Overview Combining advanced analytics, transparent reporting, and regulatory expertise, we help you meet sustainability goals and investor expectations. With our global reach and trusted reputation, our guidance enhances the decision-making processes across your portfolio and turns your ESG commitments into measurable value for your firm. #### Transparency Metrics Deliver clear, investor-ready ESG reports and disclosures to meet global standards. #### Investment Restrictions Management Track and enforce ESG investment restrictions in line with client mandates. #### Carbon & Emissions Reporting Measure, monitor, and benchmark carbon footprints and emissions across your portfolio. #### SFDR Reporting Ensure full compliance with Sustainable Finance Disclosure Regulation (SFDR) requirements. ![]() - 1 Global Coverage, Local Expertise - 2 Client-First Mindset - 3 Custom Reporting - 4 Integrated Solutions ## Benefits Our end-to-end ESG service reduces manual compliance burdens, lowers operational costs, and ensures adherence to global regulations. ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Private Equity - Real Assets - Private Debt - Venture Capital - Limited Partners - Evergreen / Perpetual - Fund of Funds - UCITS - AIFs - ELTIFs - LTAFs - Hybrids - SPVs ### Solutions That Work Together In addition to our ESG Services, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) [ Business Process Outsourcing 2 ](/solutions/asset-servicing/business-process-outsourcing/) [ Foreign Exchange Overlay 3 ](https://www.mufg-investorservices.com/solutions/banking-liquidity/foreign-exchange-overlay/) [ Corporate and Regulatory Services 4 ](/solutions/corporate-regulatory-services/) [ Fund Financing 5 ](https://www.mufg-investorservices.com/solutions/financing/fund-financing/) - [ ![]() Fund Administration ](https://www.mufg-investorservices.com/solutions/asset-servicing/fund-administration/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Foreign Exchange Overlay ](https://www.mufg-investorservices.com/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Corporate and Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Fund Financing ](https://www.mufg-investorservices.com/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Corporate Secretarial Services](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/corporate-secretarial-services/) **Published:** October 28, 2025 **Author:** I Q **Content:** Managing governance requirements can be a drain on time and resources. Our global Corporate Secretarial Services take that burden off your desk. We support you in anticipating regulatory changes and delivering actionable insights that clear your path forward. We cover the full spectrum of governance needs, from board meeting logistics and minutes to local filings, registrations, and registered office duties. With scalable solutions and dedicated coverage across the globe, we help you address compliance with all applicable laws and regulations. As part of **Mitsubishi UFJ Financial Group,** one of the world’s largest and most trusted financial institutions, we combine deep local insight with global reach to ensure your operations run seamlessly while your team stays focused on its core investment objectives. ##### What's New [ Podcast Cayman in Focus: Resiliency, Reporting, and Regulatory Readiness ![Podcast speakers Kendell Pierre of MUFG Investor Services and Sandra Edun-Watler of Edun-Watler Consulting]() ](https://www.mufg-investorservices.com/cayman-in-focus-resilience-reporting-and-regulatory-readiness/) ## Overview Our corporate secretarial and registered office services will help you uphold strong governance and reduce your administrative strain. By closely monitoring your obligations, we help funds incorporated in leading jurisdictions such as Luxembourg and the Cayman Islands maintain healthy business practices and reduce the risk of costly penalties. #### Primary Point of Contact Act as your liaison between board members, investors and other key stakeholders. #### Manage Meetings Prepare minutes, maintain records, coordinate logistics, and schedule board, shareholder, and executive meetings. #### Registered Office Serve as your official address, handle local filings, and facilitate timely payment of jurisdictional fees and articles of incorporation. #### Beneficial Ownership Registers Manage reporting, settle annual fees, and conduct due diligence on your investors’ accounts in line with global compliance standards. ![]() - 1 Global, Always-on Support - 2 End-to-End Service - 3 Customized Reports - 4 Integrated Solutions ## Benefits Our end-to-end service reduces the administrative burden and costs of manual compliance while supporting your fund’s compliance with global tax authorities. ### Client Stories [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ### Resources [ NEWSLETTER #### Regulatory Round-Up Q3 2025 ![Regulatory Round-Up for Fund Managers Q3 2025 newsletter cover]() ](/wp-content/uploads/mufg-regulatory-round-up-q3-2025.pdf) [ Podcast #### T+1 and the UK Fund Management Playbook ![Podcast speakers Colin Power of MUFG Investor Services and Andrew Douglas of the UK Accelerated Settlement Taskforce]() ](/t1-and-the-fund-management-playbook-what-asset-managers-need-to-know/) [ In the News #### Cayman Islands Panel Discussion ![Featured in Asset Servicing Times]() ](/cayman-islands-panel-discussion/) [ Thought Leadership #### Luxembourg For Alternatives: What Asset Managers Need to Know Before Launching ![Office buildings in Luxembourg at dusk with passing traffic]() ](/luxembourg-for-alternatives-what-asset-managers-need-to-know-before-launching/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to Corporate Secretarial services, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Regulatory Reporting & Compliance 2 ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/regulatory-reporting-compliance/) [ Management Company Services 3 ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/management-company-services/) [ Business Process Outsourcing 4 ](/solutions/asset-servicing/business-process-outsourcing/) [ FATCA & CRS Services 5 ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fatca-crs-services/) [ Financial Statement Preparation 6 ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/financial-statement-preparation/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Regulatory Reporting & Compliance ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/regulatory-reporting-compliance/) - [ ![]() Management Company Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/management-company-services/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() FATCA & CRS Services ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/fatca-crs-services/) - [ ![]() Financial Statement Preparation ](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/financial-statement-preparation/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Foreign Exchange Overlay](https://www.mufg-investorservices.com/solutions/banking-liquidity/foreign-exchange-overlay/) **Published:** September 9, 2025 **Author:** I Q **Content:** Currency hedging can be time-consuming and complicated. So let us manage it for you. Our fully comprehensive and customizable solution is built for multi-asset, multi-currency portfolios across public and private strategies, with end-to-end support across the entire life cycle of your hedge. Combining best-execution methodologies with cutting-edge technology, we bring peace of mind to fund managers navigating today’s volatile markets and precision to even the most complex hedging challenges. You set the parameters, hedge ratios, frequencies, tenors, and NAV triggers, and we’ll take care of the rest. No manual work is required on your end. We provide one market-leading, passive overlay solution that fits seamlessly into your existing workflows, allowing you to scale into new markets and investments with ease. ##### What's New [ In the News The Comeback of FX Overlay: Managing Currency Risk In A New Era ![Featured in The TRADE]() ](/the-comeback-of-fx-overlay-managing-currency-risk-in-a-new-era/) ## Overview Whether you use it as a standalone FX Overlay service or as a one-stop shop for our integrated banking, treasury, custody, fund administration, and financing solutions, our platform gives you absolute control with full visibility. #### Portfolio Hedging Hedge foreign currency denominated assets of a portfolio back to the base currency. #### Share-Class Hedging Reduce the FX risk of foreign denominated share classes to better track the main share class. #### Look-Through Hedging Look through a portfolio's assets to identify the underlying currency exposures to calculate hedge positions and can be netted against share class hedges. #### Index Tracking Ability to mimic industry offered indexes, such as the MSCI World Index. #### Investment / Divestment Currency conversion and investment hedge for underlying portfolio investing. #### Currency Spot Conversion Supports invoicing, management fee and more. ![]() - 1 Fully Loaded Reporting Packages - 2 Automation Across the Life Cycle - 3 Global, Always-On Support - 4 Solutions Tailored to Your Needs - 5 Compliance with Best-Execution Standards - 6 Cloud-Based Data Security ## Benefits Our FX Overlay platform is fully automated, cloud-based and built to handle the full end-to-end hedging life cycle so you don’t have to. ## Let’s Solve This Together One Purpose-Built Platform Automate Your Hedging Reduce Operational Risk Improve Execution Costs Maximize Efficiency Gains - One Purpose-Built Platform - Automate Your Hedging - Reduce Operational Risk - Improve Execution Costs - Maximize Efficiency Gains One Purpose-Built Platform ### One Purpose-Built Platform Unmanaged FX exposures can quietly erode returns, especially in volatile markets. That’s why more managers are choosing to outsource their FX hedging, letting them focus on their strategy, performance, and growth. Automate Your Hedging ### Automate Your Hedging Automate every step of the hedging life cycle by setting predetermined instructions and letting us manage their implementation, freeing you up to prioritize investments and client satisfaction, not spreadsheets. Reduce Operational Risk ### Reduce Operational Risk Outsource your operational risk, market risk, market-makers’ counterparty credit risk, execution risk, and timing risk, while cushioning the impact of adverse market moves on your portfolio. Improve Execution Costs ### Improve Execution Costs Benefit from liquidity pricing streams (evaluated on an automated basis) as well as a global panel of liquidity providers to give you industry leading execution and Transaction Cost Analysis (TCA) reports. One ISDA agreement with us gets you best execution standards across multiple liquidity providers. Maximize Efficiency Gains ### Maximize Efficiency Gains Gain efficiencies and capitalize on opportunities with straight-through processing for a seamless transfer of funds, from execution to settlement. We may also be able to help mitigate any need for initial/variation margin in certain cases. ## Navigate Any Market Environment If recent months have taught us anything, it’s how quickly geopolitical shocks and tariff changes, and the ensuing currency fluctuations, can reshape investment outcomes. Having a **solution at the ready to navigate those risks** is no longer optional, it’s mission critical. Our interactive, cloud-based solution lets you **adjust your hedging tolerances at any time** by importing new data securely from a recognized source or leverage the **strong and stable balance sheet** of Mitsubishi UFJ Financial Group, a $3 trillion financial institution, if you need funding. ![FX Overlay promotional graphic]() ![ Ripples spreading from a water droplet]() Client Story ## Fully Automated FX The Brief After manual processes designed to convert non-base currency trade receivables became inefficient and prone to error, a multi-billion-dollar alternative asset manager sought an automated, scalable, and cost-effective system for converting incoming euros and sterling balances into U.S. dollars across multiple funds. The Engagement MUFG Investor Services’ FX Overlay team deployed a cross-border taskforce to quickly assess, build, and implement an automated FX conversion and hedging solution with minimal disruption to the client’s ongoing activities. The Outcome The client transitioned from a high-touch, manual FX process to a fully automated daily workflow that improved efficiency, reduced operational burden, and mitigated risk. The client no longer needs to expend internal resources on daily FX orders and instructions. [ Fully Automated FX ](/case-study/fully-automated-fx/) ### Resources [ Award #### Best FX Overlay Solution ![Best FX Trading Solution 2023 to 2025, Global Finance FX Tech Awards]() ](https://gfmag.com/transaction-banking/gw-platt-best-foreign-exchange-bank-awards-2025-fx-tech-global-winners/) [ IN THE NEWS #### Navigating FX Volatility: How Tech Agility Can Create Resilience in Currency Markets ![Featured in Hedgeweek]() ](/navigating-fx-volatility-how-tech-agility-can-create-resilience-in-currency-markets/) ### Solutions That Work Together In addition to Foreign Exchange Overlay expertise, these solutions help streamline your entire fund operations. [ Fund Administration 1 ](/solutions/asset-servicing/fund-administration/) [ Banking 2 ](/solutions/banking-liquidity/banking/) [ Business Process Outsourcing 3 ](/solutions/asset-servicing/business-process-outsourcing/) [ Fund Financing 4 ](/solutions/financing/fund-financing/) [ Global Custody 5 ](/solutions/banking-liquidity/global-custody/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Banking ](/solutions/banking-liquidity/banking/) - [ ![]() Business Process Outsourcing ](/solutions/asset-servicing/business-process-outsourcing/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Escrow Agency Services](https://www.mufg-investorservices.com/solutions/banking-liquidity/escrow-agency-services/) **Published:** October 23, 2025 **Author:** I Q **Content:** Whether you’re executing a cross-border M&A transaction, structuring a multi-currency financing program, or managing post-settlement risk, our rapid execution escrow service delivers speed, transparency, and certainty at every step. With a fully integrated banking platform, dedicated onboarding teams and built-in FX, we can establish escrow and controlled accounts quickly and efficiently, helping you safeguard your proceeds and streamline your disbursements from deal structuring to final disbursement. Backed by the financial strength of Mitsubishi UFJ Financial Group, with $3 trillion in assets as of 2025, we bring institutional-grade infrastructure and trusted execution to support your most sensitive transactions, reducing friction and helping you move quickly without sacrificing control. ##### What's New [ Podcast Navigating Global Shifts: Geopolitical Impacts Across Markets and Implications for Banking and Treasury Needs ![Podcast speakers Adil Rehman of MUFG Investor Services and Bobby Vedral of MacroEagle]() ](https://www.mufg-investorservices.com/navigating-global-shifts-geopolitical-impacts-across-markets-and-implications-for-banking-and-treasury-needs/) ## Overview Our escrows come with flexible pricing structures, competitive yields on cash balances and a variety of on- and off-balance-sheet investment options. Available in more than 20 currencies, they can also be tailored to a wide range of use cases. #### Mergers and Acquisitions Supporting pre- and post-close accounts for holdback needs, earn-outs in support of post-close milestones, and good faith deposits. #### Debt Capital Markets Assistance in retaining bond proceeds pending regulatory approval. #### Real Estate and Construction Financing Bank accounts and financing for large, complex real estate or construction transactions. #### Cross-border Transactions Working with clients to create a supply chain escrow to mitigate counterparty risk on supply chain transactions. #### Environmental, Social & Governance (ESG) Facilitating escrow accounts to support sustainable projects (e.g., decommissioning of oil and gas facilities). #### Litigation and Settlements Safekeeping and orderly distribution of proceeds connected with a lawsuit or settlement. ![]() - 1 Available in 20 Currencies - 2 Rapid Onboarding - 3 Competitive Yields - 4 Flexible Pricing Options - 5 Built-in Currency Conversion - 6 Real-time Transparency ## Benefits More than just an agent, we deliver fast, secure, and fully integrated escrow solutions customized to your deal type, currency needs, and settlement timeline. ## Let’s Solve This Together Accelerate Closings Improve Cash Efficiency Embed FX and Risk Controls Maintain Full Transparency - Accelerate Closings - Improve Cash Efficiency - Embed FX and Risk Controls - Maintain Full Transparency Accelerate Closings ### Accelerate Closings We simplify account setup and eliminate friction in the subscription and settlement process, accelerating time-to-market for critical deals. With pre-configured workflows and standardized documentation, execution becomes faster and more reliable. Clients gain a clear path from deal signoff to cash settlement without delays. Improve Cash Efficiency ### Improve Cash Efficiency Put idle balances to work with interest-bearing escrow accounts and tailored short-term deposit solutions. Our flexible options let you manage liquidity and maximize yield across jurisdictions. Funds stay secure while your capital works harder for you. Embed FX and Risk Controls ### Embed FX and Risk Controls Integrate FX directly into your transaction workflow with PayStream-enabled tools. Benefit from real-time rate sourcing, multi-approver logic, and built-in beneficiary verification. The result is improved control, reduced risk, and faster execution. Maintain Full Transparency ### Maintain Full Transparency Access customizable reports, automated reconciliations, and audit-ready data in real time. Our platform ensures every movement of funds is visible, trackable, and compliant. You'll always have the information you need, when you need it. ## Connected Offerings ### Bank Accounts With the backing of Mitsubishi UFJ Financial Group and integrated banking, treasury and payments, we can open accounts quickly. In fact, 85% of accounts are opened in under two weeks. - Call and Operational Accounts - Collection Accounts - Term Deposits - Escrow Accounts - Control Accounts ![6642dd0c8e6bea7cb2cdba177b195daf7b2769b8 min]() ![ Ripples spreading from a water droplet]() Client Story ## Fully Automated FX The Brief After manual processes designed to convert non-base currency trade receivables became inefficient and prone to error, a multi-billion-dollar alternative asset manager sought an automated, scalable, and cost-effective system for converting incoming euros and sterling balances into U.S. dollars across multiple funds. The Engagement MUFG Investor Services’ FX Overlay team deployed a cross-border taskforce to quickly assess, build, and implement an automated FX conversion and hedging solution with minimal disruption to the client’s ongoing activities. The Outcome Any incoming cash receipts in non-base currencies were automatically detected, converted, and hedged in real time, without manual intervention, through integrations with MUFG’s MFX platform. The system also streamlined the client’s cash swap workflows, triggering precise hedging adjustments. [ Fully Automated FX ](/case-study/fully-automated-fx/) ![]() ### Built to Support Complex Strategies and Fund Structures We partner with the largest public and private funds in the world. [ Learn More ](/our-clients/) - Hedge Funds - Limited Partners - Hybrids - Private Equity - Evergreen / Perpetual - SPVs - Real Assets - Fund of Funds - Private Debt - UCITS - Venture Capital - AIFs - ELTIFs - LTAFs ### Solutions That Work Together In addition to our Escrow Agency Services, these solutions help streamline your entire fund operations. [ Banking 1 ](/solutions/banking-liquidity/banking/) [ Fund Administration 2 ](/solutions/asset-servicing/fund-administration/) [ Foreign Exchange Overlay 3 ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ Global Custody 4 ](/solutions/banking-liquidity/global-custody/) [ Fund Financing 5 ](/solutions/financing/fund-financing/) - [ ![]() Banking ](/solutions/banking-liquidity/banking/) - [ ![]() Fund Administration ](/solutions/asset-servicing/fund-administration/) - [ ![]() Foreign Exchange Overlay ](/solutions/banking-liquidity/foreign-exchange-overlay/) - [ ![]() Global Custody ](/solutions/banking-liquidity/global-custody/) - [ ![]() Fund Financing ](/solutions/financing/fund-financing/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Careers](https://www.mufg-investorservices.com/careers/) **Published:** March 6, 2023 **Author:** I Q **Content:** # Build your career. Shape the future. ![Employees enjoying a company social event](https://www.mufg-investorservices.com/wp-content/uploads/career-slide-img1.png) Be ![Smiling employee looking up, lit in warm light](https://www.mufg-investorservices.com/wp-content/uploads/career-slide-img2.png) ![Colleagues chatting in the lounge of the MUFG Investor Services Limassol office](https://www.mufg-investorservices.com/wp-content/uploads/230922-mufg-limassol-am9a4032-scaled-277x211-1.jpg) Brilliantly **Different** ![Two hands high-fiving over a laptop](https://www.mufg-investorservices.com/wp-content/uploads/career-slide-img4.png) ![Employee working at a desktop computer](https://www.mufg-investorservices.com/wp-content/uploads/JIV2434-scaled-306x146-1.jpg) ![Portrait of an employee in glasses and navy shirt](https://www.mufg-investorservices.com/wp-content/uploads/career-slide-img6.png) ![Employee holding a red mug in front of the Aim for the extraordinary wall](https://www.mufg-investorservices.com/wp-content/uploads/career-slide-img7.png) ![Employee beside a red rocket sculpture in the office](https://www.mufg-investorservices.com/wp-content/uploads/career-slide-img8.png) ![Play](/wp-content/uploads/play-btn.png) Play Video ![Employees celebrating together at a cultural event](https://www.mufg-investorservices.com/wp-content/uploads/mufg-reception-341-scaled-355x229-1.jpg) Be ![Employee sharing a story at a networking reception](https://www.mufg-investorservices.com/wp-content/uploads/slide2-img2-355x253-1.png) ![Two colleagues reviewing documents together at an office desk](https://www.mufg-investorservices.com/wp-content/uploads/2019_03_22_hfxp_mufg-21-1025x578-1.jpg) Brilliantly **Different** ![Employee holding a cupcake at his desk](https://www.mufg-investorservices.com/wp-content/uploads/slide2-img4-269x232-1.png) ![Smiling employee at a desk in a modern office](https://www.mufg-investorservices.com/wp-content/uploads/slide2-img5-275x156-1.png) ![Two employees at a MUFG media wall](https://www.mufg-investorservices.com/wp-content/uploads/slide2-img6.png) ![Two colleagues talking at a company event](https://www.mufg-investorservices.com/wp-content/uploads/mufg.is-0514-157x186-1.jpg) ![Colleagues in discussion at an office workstation](https://www.mufg-investorservices.com/wp-content/uploads/JIV2370-412x210-1.jpg) ![Play](/wp-content/uploads/play-btn.png) Play Video ![Three colleagues meeting informally by a window](https://www.mufg-investorservices.com/wp-content/uploads/JIV2701-500x333-1.jpg) Be ![Support team member wearing a headset at his desk](https://www.mufg-investorservices.com/wp-content/uploads/slide3-img2-242x340-1.png) ![Colleagues smiling during an internal presentation](https://www.mufg-investorservices.com/wp-content/uploads/JIV2780-277x211-1.jpg) Brilliantly **Different** ![Employees laughing during a team meeting](https://www.mufg-investorservices.com/wp-content/uploads/mufg.is-1042-220x273-1.jpg) ![Employees listening at a company meeting](https://www.mufg-investorservices.com/wp-content/uploads/JIV2987-166x146-1.jpg) ![Speaker with a microphone at a MUFG event](https://www.mufg-investorservices.com/wp-content/uploads/slide3-img6-242x239-1.png) ![Two colleagues talking in the office](https://www.mufg-investorservices.com/wp-content/uploads/JIV2547-239x239-1.jpg) ![Two colleagues in conversation at an event](https://www.mufg-investorservices.com/wp-content/uploads/mac-and-team-scaled-412x157-1.jpg) ![Play](/wp-content/uploads/play-btn.png) Play Video At MUFG Investor Services, we’ve built a culture of open innovation and approachable leadership. We celebrate diversity of people, thought, and perspective—creating a workplace where everyone can feel they truly belong. That’s what makes us Brilliantly Different. Let’s invest in your potential. [ Join Our Team ](/current-job-opportunities/) ![Our Culture](https://www.mufg-investorservices.com/wp-content/uploads/Culture_circle-MUFG.png)## Our Culture Core to our culture is Diversity, Equity, Inclusion & Belonging, a strong commitment to ethical behavior, continuous Learning & Development, and the flexibility of our Hybrid Working Model. Together, these shape an environment where people can thrive and bring their best to work every day. ![Our Vision](https://www.mufg-investorservices.com/wp-content/uploads/leadership-img.jpg "Our Vision") ### Our Vision To be the world’s leading provider of asset servicing solutions through flawless execution, trusted partnership, and next-level innovation. ![Our Values](https://www.mufg-investorservices.com/wp-content/uploads/our-values-1.png "Our Values") #### Trust ## Our Values Trust is ingrained in our culture. Through hybrid working, we empower employees with choice, confidence, and the freedom to deliver their best. Trust also means supporting open conversations on well-being and building strong, respectful relationships inside and outside the firm. ![Our Values](https://www.mufg-investorservices.com/wp-content/uploads/JIV2760-920x720-1.jpg "Our Values") #### Challenge & Empowerment ## Our Values We believe in respect and in fostering safe spaces where every voice can be heard. By encouraging people to challenge the status quo, we empower them to grow, be courageous, and make confident decisions. ![Our Values](https://www.mufg-investorservices.com/wp-content/uploads/our-values-3.png "Our Values") #### Openness & Honesty ## Our Values We communicate with clarity and respect, ensuring everyone feels seen, heard, and valued. This creates belonging, safety, and mutual respect across our global teams. ![Our Values](https://www.mufg-investorservices.com/wp-content/uploads/our-values-4.png "Our Values") #### Partnership with Clients ## Our Values Our clients are at the heart of everything we do. We listen closely, understand their needs, and work side by side to deliver exceptional outcomes and experiences. ![Our People](https://www.mufg-investorservices.com/wp-content/uploads/MUFG_Office_0031-728x478-1.jpg "Our People") ### Our People Our vision is only possible because of our people. We are committed to creating an environment where every employee feels valued, supported, and inspired to contribute. Today, we are more than 2,000 colleagues across 16 locations , representing over 75 nationalities—spanning generations, languages, and orientations. That’s diversity in action. That’s Brilliantly Different. ![Learning & Development](https://www.mufg-investorservices.com/wp-content/uploads/JIV2425-728x478-1.jpg "Learning & Development") ### Learning & Development We’re all about helping our team grow and thrive. We have a wide array of programs to boost skills and knowledge, making sure our team is always learning and evolving in their careers. We believe in enabling everyone to succeed, focusing on both professional growth and personal wellbeing at every step. ## Programs We have professional development programs to empower our people with the knowledge, expertise and skillset needed for each stage of their career. Combined with our brilliant company-wide coaching, we ensure that growth is supported from all angles. - ##### Elevate - ##### Aspire - ##### Accelerate - ##### Insights - ##### Digital Academy - ##### Coaching - ##### Partner - ##### MyLearning ×### Elevate Ideal for those in the early stages of their career or anyone looking to reinvigorate their growth mindset. The vision of the program is to develop curious, emotionally intelligent, agile, continually developing professionals. MUFG Investor Services is committed to developing colleagues at all levels who feel enabled and empowered, to actively contribute, take ownership, step up and focus their passion for our business and their careers in a meaningful way. ×### Aspire Designed to support the shift from individual contributor to people manager and team leader. The program explores core management skills such as building a team, establishing role boundaries, creating an environment of trust, openness, and inclusion, developing management behaviours and regular habits to support them. Ideal for those who are looking to become people managers in the next year as well as those new to people management in the last year or so. ×### Accelerate Aimed at more seasoned managers, this program is designed to enhance and strengthen management and leadership capabilities. Its objective is to provide the necessary resources and support to effectively manage, lead and engage teams. This program tackles how to manage through effective coaching, how to inspire, influence and motivate, how to be a role model, how to develop yourself and your team, and much more. Ideal for those with people management experience who are looking to take the next step in their career towards leadership. ×### Insights Insights is a valuable personal awareness and communication tool which can help people understand themselves, understand others, and make the most of the relationships that affect them in the workplace. Ideally suited for experienced leaders and solo contributors looking to up their game when it comes to leveraging their communication awareness, skills, and styles. Peer to peer learning forms a significant part of this program allowing participants to gain a deeper knowledge of the different parts our business and develop a network across the firm. ×### Digital Academy The Digital Academy aims to enhance digital skillsets across the organization. Its goals include increasing efficiency through automation, reducing operational risk, supporting organizational growth, improving client satisfaction with solutions, and achieving quicker time to market. Additionally, it seeks to boost employee satisfaction by reducing the time spent on manual, low-value tasks. This program will help develop skills in areas such as PowerBI, SharePoint, and Power Automate, as well as essential skills like critical thinking, presentation skills, and much more. ×### Coaching Coaching is offered companywide as a valuable opportunity for development and growth at every stage of your career. With over 50 trained coaches, who are former coachees themselves and have undergone our program, you have access to a wealth of experience and guidance. Coaching can be an excellent way to continue your professional development after completing any of the programs mentioned above. ×### Partner At MUFG Investor Services clients are at the heart of everything we do and "Partnership with Clients" is one of our four core values. To help us bring this value to life each and every day, we have our ‘Partner’ Program. The goal of this program is to gain a deeper understanding of our strengths and further opportunities as trusted partners. The Partner Program has been designed so we can all continue to build the critical skills necessary for growing our business and fostering trusted partnership with our clients. ×### MyLearning Alongside our professional development programs we have MyLearning, our platform for all things learning including full access to Udemy Business, InRehearsal, and more. ![Diversity, Equity, Inclusion & Belonging (DEIB)](https://www.mufg-investorservices.com/wp-content/uploads/animated-box-2.jpg "Diversity, Equity, Inclusion & Belonging (DEIB)") ### Diversity, Equity, Inclusion & Belonging (DEIB) We are committed to creating a workplace where every employee feels a strong sense of belonging. Our DEIB programs are designed to embody our core values by fostering a culture of trust, respect, openness and accessible leadership. By continuously listening to our people and celebrating the diversity that makes us Brilliantly Different, we ensure that our culture evolves and grows together with our team. ![Environmental, Social & Governance (ESG)](https://www.mufg-investorservices.com/wp-content/uploads/animated-box-1.jpg "Environmental, Social & Governance (ESG)") ### Environmental, Social & Governance (ESG) Backed by Mitsubishi UFJ Financial Group’s century-long commitment to responsible banking, we finance renewable energy, shrink our operational footprint, and uphold rigorous governance standards—advancing a more sustainable, inclusive financial system. ## Discover Benefits That Are Brilliantly Different Where your work shapes the extraordinary—and your wellbeing is at the heart of our culture. #### Comprehensive Healthcare #### Mental Health & Emotional Support #### Generous Leave and Flexible Work Options #### Volunteering Days & Charity Matching #### Wellness Programs #### Educational Fees Assistance and Internal Mobility #### Competitive Compensation #### Retirement and Insurance Programs for Long-Term Security ×### Comprehensive Healthcare Robust medical, dental, and vision coverage provides peace of mind for you and your loved ones—today and in the future. ×### Mental Health & Emotional Support Emotional wellness matters as much as physical health. Access confidential counselling, wellness workshops, and resources designed to help you thrive inside and outside of work. ×### Generous Leave and Flexible Work Options From annual leave to parental, adoption, and compassionate leave, our packages honor the importance of life beyond work, so you can recharge and celebrate milestones. Whether onsite or hybrid, flexibility is at the core of how we work. Find your balance and bring your best self to every moment. ×### Volunteering Days & Charity Matching Beyond the ordinary, we provide paid days for volunteering, personal growth, or simply for what matters to you. Pursue passions and make a difference—in your life and community. ×### Wellness Programs A wellbeing allowance plus a range of initiatives give you freedom and flexibility to choose what works best for you. At MUFG Investor Services, wellbeing is woven into every day. ×### Educational Fees Assistance and Internal Mobility Dream big, learn bigger. Whether it’s a degree, certification, or specialist training, we provide the resources to fuel your ambitions. Careers aren’t linear. We encourage movement across roles, teams, and projects to challenge, broaden your journey. ×### Competitive Compensation We benchmark regularly to keep pay market-leading, with performance bonuses that reward excellence. ×### Retirement and Insurance Programs for Long-Term Security With matching contributions and financial education, our retirement program pan helps you prepare for tomorrow while shaping today. ### "For me, Brilliantly Different means having the trust and freedom to create something with real impact, and the support to make it thrive. That's rare, and that's why I love what I do." Megan Martinez Moreno | Director, Global Event Marketing Watch The Video ![Driven by Innovation](https://www.mufg-investorservices.com/wp-content/uploads/Grid-blocks-MUFG.png "Driven by Innovation") ## Driven by Innovation From automating core processes to pioneering digital asset servicing, we cultivate a safe space to experiment, iterate, and scale ideas. You’ll have the tools, and the trust, to push boundaries and shape the future of finance. ![Driven by Innovation](https://www.mufg-investorservices.com/wp-content/uploads/innovation-img2.png "Driven by Innovation") ## Our hiring process ### What to Expect - ### Step 1Step 1Apply Submit your résumé online in minutes. Our talent team reviews every application and will contact you if your skills align with our needs. - ### Step 2Step 2Digital Assessment For our Operations positions, we use a brief online assessment to help us understand your working style and sets you up for success from day one. - ### Step 3Step 3Interview Meet future teammates and leaders in structured interviews (virtual or on-site). We assess technical skills, problem-solving ability, and cultural add, and then move quickly on decisions. #### The Little Book of Brilliantly Different Want a deeper dive into our culture and programs? [ Download The Book ](https://www.mufg-investorservices.com/wp-content/uploads/Little-book-of-Brilliantly-Different.pdf)and discover what makes us uniquely MUFG Investor Services. ![Our hiring process](https://www.mufg-investorservices.com/wp-content/uploads/rectangle-2.png "Our hiring process") ![Ready to be Be Brilliantly Different?](https://www.mufg-investorservices.com/wp-content/uploads/whats-nxt1.png "Ready to be Be Brilliantly Different?") ## Ready to be Be Brilliantly Different? Explore our open roles and see how your ambition can grow at MUFG Investor Services. [ Apply Today ](/current-job-opportunities/) ![Ready to be Be Brilliantly Different?](https://www.mufg-investorservices.com/wp-content/uploads/whats-nxt2.png "Ready to be Be Brilliantly Different?") --- ### [Our History](https://www.mufg-investorservices.com/about-us/our-history/) **Published:** March 6, 2023 **Author:** I Q **Content:** # Our History A Legacy of Trust ## 2013 Acquires Butterfield Fulcrum Group and launches with a bold vision: to unify global custody, fund administration and alternative asset servicing under one platform: MUFG Investor Services. ![2013](https://www.mufg-investorservices.com/wp-content/uploads/image-6.png) ## 2014 Sets out to be a leader in alternative asset management. Launches Business Process Outsourcing (BPO), providing a robust suite of middle- and back-office solutions for alternative asset managers. ![2014](https://www.mufg-investorservices.com/wp-content/uploads/image-8.jpg) ## 2015 Adds comprehensive banking solutions to existing administration and servicing platforms. Acquires UBS Asset Management’s alternative fund services business and establishes MUFG Alternative Fund Services (Cayman) Limited. ![2015](https://www.mufg-investorservices.com/wp-content/uploads/image-9-3.png) ## 2016 Adds 1940 Act mutual fund and exchange-traded fund servicing capabilities. ![2016](https://www.mufg-investorservices.com/wp-content/uploads/image-10-1.png) ## 2017 Expands fund financing solutions for funds of hedge funds, including subscription lines and financing for FX. ![2017](https://www.mufg-investorservices.com/wp-content/uploads/image-12-1.png) ## 2018 Introduces loan administration for support across the loan life cycle. ![2018](https://www.mufg-investorservices.com/wp-content/uploads/image-8-1.jpg) ## 2019 Enhances middle-office capabilities with the acquisition of Point Nine Ltd and Circle technology, built in Python architecture. ![2019](https://www.mufg-investorservices.com/wp-content/uploads/image-8-2.jpg) ## 2020 Launches a passive FX Overlay solution to increase market share with hedge funds. Bolsters global securities lending solutions for large, institutional managers. ![2020](https://www.mufg-investorservices.com/wp-content/uploads/image-8-3.jpg) ## 2021 Introduces Escrow Agency Services and Environmental, Social and Governance (ESG) services, and expands Limited Partner Solutions. ![2021](https://www.mufg-investorservices.com/wp-content/uploads/image-5.png) ## 2022 Opens a Cyprus operations center. Launches Business Consulting Services to guide clients on operational and technology improvements. ![2022](https://www.mufg-investorservices.com/wp-content/uploads/image-5-1.png) ## 2023 Establishes operations center in Malaysia and new offices in Vancouver and Sydney. ![2023](https://www.mufg-investorservices.com/wp-content/uploads/image-5-2.png) ## 2024 Surpasses $1 trillion in assets under administration, coinciding with firm’s 10-year anniversary. Wins Global Fund Administrator award from Asset Servicing Times. ![2024](https://www.mufg-investorservices.com/wp-content/uploads/image-7.png) ## 2025 Recognized as $30B+ Fund Administrator of the Year by Private Equity Wire. ![2025](https://www.mufg-investorservices.com/wp-content/uploads/image-7-1.png) 2013 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 Since 2013, we’ve been on a mission: to build one of the world’s most trusted and resilient fund administrators, not through consolidation, but through continuous innovation and a client-first mindset. Launched with a clear purpose, MUFG Investor Services has grown into a **top-10 global administrator** by doing what others haven’t: committing deeply to alternative asset servicing, investing in operational excellence, and **growing side by side with our clients.** With the strength and stability of Mitsubishi UFJ Financial Group and **its 360-year Japanese heritage**, our journey has been defined by long-term investment in people, platforms, and partnerships. Today, with over **$1 trillion in assets** under administration and coverage in every major market, we deliver integrated, **scalable solutions that fit around you.** ##### What's New [ Blog 2025 Fund Administrator of the Year and Male Ally of the Year ![Audience at an awards gala facing an illuminated stage]() ](https://www.mufg-investorservices.com/2025-fund-administrator-of-the-year-and-male-ally-of-the-year/) ## Related Content [ In The News #### Inside MUFG Investor Services’ Rise as a Global Asset Servicing Leader ![Featured in Funds Europe]() ](https://www.mufg-investorservices.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) [ Press Releases #### MUFG Investor Services Tops $1 Trillion in Assets Under Administration ![$1 trillion in assets under administration graphic]() ](https://www.mufg-investorservices.com/mufg-investor-services-tops-1-trillion-in-assets-under-administration/) [ Press Releases #### MUFG Investor Services Expands Global Footprint Establishing New Operational Center in Malaysia ![Kuala Lumpur skyline with the Petronas Towers]() ](https://www.mufg-investorservices.com/mufg-investor-services-expands-global-footprint-establishing-new-operational-center-in-malaysia/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Our Clients & Partners](https://www.mufg-investorservices.com/our-clients/) **Published:** March 6, 2023 **Author:** I Q **Content:** At MUFG Investor Services, we shape our solutions around your business, not the other way around. Whether it means creating a capability that doesn’t yet exist, or refining an existing process, we deliver bespoke service models with complete transparency from end to end. By immersing ourselves in your world, understanding your challenges, anticipating your needs, and aligning to your ambitions, we can engineer solutions that integrate seamlessly and scale effortlessly. The result is a **high-touch, cost-efficient partnership** that frees up your team to focus on high-value priorities. With over $1.28 trillion in assets under administration as of Q3 2025, and the backing of Mitsubishi UFJ Financial Group, we bring the scale, technology, and financial strength **trusted by the world’s most sophisticated investors.** ##### What's New [ In The News Navigating the Complexities of Evergreen Fund Structures ![Featured in Funds Europe]() ](https://www.mufg-investorservices.com/navigating-the-complexities-of-evergreen-fund-structures/) - [ Alternative Asset Managers ](#alternative-asset-managers) - [ Asset Owners ](#asset-owners) - [ Investment Consultants ](#investment-consultants) Alternative Asset Managers Alternative Asset Managers Asset Owners Investment Consultants ## Alternative Asset Managers If you’re looking for **infrastructure that can keep pace with increasing complexity,** without sacrificing agility or control, we will partner with you to streamline your workflows, reduce burden and enhance oversight across your operations. Whether you’re launching a new strategy or expanding into new asset classes, our model flexes to your needs **across liquid and illiquid investments**, with modular services that plug into your existing ecosystem and accelerate your performance. ## Asset Owners As the investment landscape grows ever more complex, you need operating models that are agile, efficient, and transparent. That’s why we’ve built a **modular, institutional-grade platform** that reduces operational risk and puts you in control. We partner with public and corporate pensions, sovereign wealth funds, endowments, and foundations to **simplify and modernize investment operations** across the full investment life cycle, to deliver seamless connectivity with your existing ecosystem, **without the disruption of a complete architectural overhaul.** ## Investment Consultants We partner with investment consultants and outsourced CIOs to deliver scalable, accurate, and **insight-driven operations that empower better decisions.** Our role is to act as an extension of your team and provide the infrastructure, technology, and expertise you need to deliver precision, transparency, and confidence at every stage. Whether you’re advising on a single mandate or managing portfolios across asset classes and geographies, we help you **meet client expectations with clarity, speed, and control.** From streamlining reporting to supporting complex operational needs, we ensure your clients receive a seamless, high-touch experience that reflects the quality of your advice. ![]() ### Who We Help We support a wide range of alternative asset managers, shaping solutions entirely around your needs, your systems and your future. - Hedge Funds - Fund of Funds - Real Assets & Infrastructure - Private Equity - Venture Capital - Hybrids/Semi-Liquid Funds - Private Debt ![]() ### Who We Help We support a wide range of asset owners, shaping solutions entirely around your needs, your systems and your future. - Pension Funds - Endowments & Foundations - Sovereign Wealth Funds - Family Offices - Insurance Companies ![]() ### Who We Help We support a wide range of consultants and advisors, shaping solutions entirely around your needs, your systems and your future. - Institutional Consultants - Multi-family Office Advisors - Outsourced Chief Investment Officer ## Core Capabilities #### Business Process Outsourcing Scalable support for middle- and back-office processes, such as NAV oversight and pricing validation, helping you to optimize resources and reduce complexity. #### Fund Administration Comprehensive tools for fund accounting, reporting, and investor services built to meet the specific needs of alternatives and their regulatory requirements. #### Debt Services Life cycle administration for private debt and credit funds, including capital activity, interest accruals, payment tracking, and covenant monitoring. #### Banking With quick account openings and payments in 120 currencies from a single account, you can operate seamlessly in any jurisdiction from launch to exit. #### Depositary From Ireland to Luxembourg, we combine global regulatory oversight, cash monitoring, and ownership verification with local insights. #### Escrow Agency Flexible escrow solutions to support complex transactions, including Mergers & Acquisitions, capital events, and fund closings, all delivered with full transparency and operational control. #### FX Overlay Our best-execution methodologies and advanced technology bring peace of mind to fund managers navigating even the most complex hedging challenges. #### Global Custody We go beyond basic safekeeping by providing institutional-grade infrastructure and strategic guidance for complex fund structures in 100+ markets. #### Fund Financing Tailored subscription lines, NAV-based credit facilities, and hybrid lending solutions designed to enhance fund liquidity and improve capital efficiency. #### Securities Lending Custom lending programs across equities, fixed income, and ETFs, all with robust indemnification, margining, and optimization strategies to maximize returns. ## Core Capabilities #### Fund Trading Fully automated, oversight-driven workflows that streamline trade execution, capital calls, settlements, and reconciliations while providing real-time visibility. #### Business Process Outsourcing Scalable support for middle- and back-office processes, such as NAV oversight and pricing validation, helping you to optimize resources and reduce complexity. #### Data Management Comprehensive and purpose-built tools to manage the entire data life cycle, eliminating outdated systems and delivering continuous innovation without tech refreshes. #### Fee Validation Automated, API-integrated technology with 350+ pre-built models that ensure accurate, fee calculations and exceptions handling, all without manual intervention. #### Treasury Services Our streamlined cash management, industry-leading payments platform, and integrated banking and FX solutions are built around you and all in one place. ## Core Capabilities #### Business Process Outsourcing Scalable support for middle- and back-office processes, such as NAV oversight and pricing validation, helping you to optimize resources and reduce complexity. #### Data Management Comprehensive and purpose-built tools to manage the entire data life cycle, eliminating outdated systems and delivering continuous innovation without tech refreshes. #### Fee Validation Automated, API-integrated technology with 350+ pre-built models that ensure accurate, fee calculations and exceptions handling, all without manual intervention. #### Fund Administration Comprehensive tools for fund accounting, reporting, and investor services built to meet the specific needs of alternatives and their regulatory requirements. #### FX Overlay Our best-execution methodologies and advanced technology bring peace of mind to fund managers navigating even the most complex hedging challenges. ## Life Cycle Solutions Our core capabilities translate into support across every stage of the investment lifecycle. The real assets example below illustrates how that support is applied across each phase. SUPPORTING THE ## Real Assets Investment Lifecycle Click each step to discover how our solutions help drive your success at every stage. 01 01 ### Fund Raising 01 #### Fund Raising How MUFG Investor Services Supports This Stage ![AML/KYC](https://www.mufg-investorservices.com/wp-content/uploads/vector-3.svg) AML/KYC ![Commitment Tracking](https://www.mufg-investorservices.com/wp-content/uploads/vector-4.svg) Commitment Tracking ![Subscription Document Reviews](https://www.mufg-investorservices.com/wp-content/uploads/vector-5.svg) Subscription Document Reviews 02 02 ### Investment Period 02 #### Investment Period How MUFG Investor Services Supports This Stage ![Investment Onboarding](https://www.mufg-investorservices.com/wp-content/uploads/vector-6.svg) Investment Onboarding - Bank account set up - Multi asset class and strategy setup - Replicating fund hierarchy in accounting platform ![Acquisition Support](https://www.mufg-investorservices.com/wp-content/uploads/group-1.svg) Acquisition Support - Investment payment processing - Processing and tracking capital calls - Recording acquisition costs and financing arrangements ![Initial Reporting](https://www.mufg-investorservices.com/wp-content/uploads/group-2.svg) Initial Reporting - Asset level reporting - Coordinating data feeds from property managers 03 03 ### Management Phase 03 #### Management Phase How MUFG Investor Services Supports This Stage ![Fund Accounting & Financial Operations](https://www.mufg-investorservices.com/wp-content/uploads/group-3.svg) Fund Accounting & Financial Operations - All accounting standards / methodologies - Account payable / receivable subledger management - Audit assistance - Automated bank reconciliation, consolidation across fund entities, and import of asset-level trial balances - Budget to actual variance reporting - Capital expenditure tracking - FX translation and revaluation - Income/expense tracking - System generated performance metric calculations - Loan/borrowing accounting and compliance reporting - NAV calculations - Regulatory reporting support- REIT, AIFMD, etc. ![Investor Reporting](https://www.mufg-investorservices.com/wp-content/uploads/group-4.svg) Investor Reporting - Capital account statements - Investor allocations - End-to-end investor payments (MAPS) - Platform-generated investor reports - Institutional Limited Partners Association (ILPA) and regulatory reporting - Transfer agent and performance reporting 04 04 ### Realization 04 #### Realization How MUFG Investor Services Supports This Stage ![Carried Interest](https://www.mufg-investorservices.com/wp-content/uploads/group-5.svg) Carried Interest ![Distribution Notices Calculations, Remittance](https://www.mufg-investorservices.com/wp-content/uploads/group-6.svg) Distribution Notices Calculations, Remittance 05 05 ### Wind Down 05 #### Wind Down How MUFG Investor Services Supports This Stage ![Closing Accounts](https://www.mufg-investorservices.com/wp-content/uploads/group-7.svg) Closing Accounts ![Final Audit](https://www.mufg-investorservices.com/wp-content/uploads/group-8.svg) Final Audit ## Additional Benefits Our services are underpinned by institutional-grade infrastructure and specialized expertise: Advanced fee calculation system SOC1 controlled environment 50+ professionals with real assets experience Next-generation platform with scalability and control Structured onboarding led by real asset experts Global coverage across 16 strategic locations Industry group reporting requirements Option to operate in client or own platform ## Client Stories Real solutions for real clients. Learn how we've helped the world's leading funds operate smarter. [ ![Two electrical cables connecting with a bright spark, representing scalable client connectivity and partnership.]() Limited Partner Servicing #### Powering Connections A global custodian’s LP with $20B+ AUM and 300+ investments modernized its manual processing, achieving 99.8% valuation accuracy and a 68% increase in number of investments. Read more ](https://www.mufg-investorservices.com/case-study/powering-connections/) [ ![Close-up of a needle with thread looped through its eye against a black background.]() Hedge Fund Administrator Conversion #### Orchestrating Complexity A hedge fund with $400+ million AUM restructured into a parallel master feeder fund and converted fund administrators, resulting in 80% reduction in NAV review time. Read more ](https://www.mufg-investorservices.com/case-study/hedge-fund-conversion/) [ ![Silver knight chess piece on a dark, reflective chessboard with dramatic lighting.]() Private Equity Fund Administrator Conversion #### Transition with Precision A private markets book of business with $2.5 billion AUA and 120+ legal entities transitioned fund administrators, capturing 15 years of historical data. Read more ](https://www.mufg-investorservices.com/case-study/private-equity-conversion/) [ ![Race car speeding through the night in motion blur]() Fund Financing #### Dynamic Financing Solutions A private markets manager with $700B+ in total capital secured an umbrella subscription line, reducing deal execution time by 30%. Read more ](https://www.mufg-investorservices.com/case-study/dynamic-financing-solutions/) [ ![Empty highway lanes stretching into the dark]() Evergreen Fund Servicing #### No Exit Needed Within seven weeks, a $1B+ global investment manager launched its first evergreen fund, with full back-office support in place. Read more ](https://www.mufg-investorservices.com/case-study/no-exit-needed/) [ ![Ripples spreading from a water droplet]() Foreign Exchange Overlay #### Fully Automated FX A multi-billion-dollar asset manager converted euros and sterling balances into USD across multiple funds, improving reconciliation accuracy. Read more ](https://www.mufg-investorservices.com/case-study/fully-automated-fx/) [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Solutions](https://www.mufg-investorservices.com/solutions/) **Published:** February 21, 2023 **Author:** I Q **Content:** - [ Home ](https://www.mufg-investorservices.com) - Solutions ![Race car speeding through the night in motion blur](https://www.mufg-investorservices.com/wp-content/uploads/fund-finance_client-story_web-banner_2560x625.png) ![Race car speeding through the night in motion blur]() Client Story # Dynamic Financing Solutions A global private markets investment manager with $720 billion+ in total capital wanted to streamline its subscription financing model. [ Read the Full Story ](https://www.mufg-investorservices.com/case-study/dynamic-financing-solutions/) ![]() ![]() Solutions # Fee Calculations You Can Count On See how you can simplify even the most complex fee calculations with our automated tool. [ Discover More ](https://go.mufg-investorservices.com/Fee-Calculations.html) ![]() ![]() Solutions # FX Overlay: Currency Cover for the Clued-Up Currency hedging can be time-consuming and complicated. So let us manage it for you. [ Discover More ](/solutions/banking-liquidity/foreign-exchange-overlay/) ## Overview In today's crowded landscape of shifting regulations and evolving capital markets, the advantage goes to those who can move first and act decisively. That's why we've built a suite of comprehensive solutions, backed by Mitsubishi UFJ Financial Group, to help you reduce friction and unlock opportunity in any market cycle. Our offerings span the full spectrum of fund servicing, from fund administration, business process outsourcing, and financing to regulatory reporting, banking, foreign exchange hedging services, and much more. Whether supporting domestic or multi-jurisdictional strategies, traditional or complex fund structures, our integrated approach empowers you to move with speed and confidence, all while reducing operational complexity and building lasting partnerships that power your performance. ## Our Solutions Asset Servicing ![3741c40cdea8ddd30dc2e2458e239a20b753f2c8]() [ Asset Servicing ](/solutions/asset-servicing/) From fund administration and trade monitoring to performance insights and more, we provide unmatched expertise in alternatives and integrated, industry leading solutions across all asset classes and complex fund structures, including semi-liquid and hybrid vehicles. [ ![]() Asset Servicing ](/solutions/asset-servicing/) Banking & Liquidity ![e3feb261ac4413ecce8d6b4cdf296591d43d12e0]() [ Banking & Liquidity ](/solutions/banking-liquidity/) We combine real-time transparency with frictionless integration to offer banking, custody, FX overlay, and depositary services across more than 100 markets. [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) Corporate & Regulatory Services ![47b290420a6d8aab500e6dd7d63504b4b56ddf10]() [ Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Our extensive experience and local knowledge in regulatory reporting, compliance, and global tax advisory are strategic pillars of our service. [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) Financing ![9d05d1d46b0922d493ae74ad8343aec520e03160]() [ Financing ](/solutions/financing/) If you need a subscription line, margin, or agent lending to optimize income from your portfolio, we can get you ready for your next move. [ ![]() Financing ](/solutions/financing/) Business Consulting ![651ada2fab9d3cebc7aadf2d10f51a2a8c973f46]() [ Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) We understand the intricacies of alternatives. Our industry veterans provide expert counsel that helps you navigate resource constraints, market swings, and more. [ ![]() Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) Thought Leadership ## A Market Matures: Navigating the Rise of Direct Lending Learn why direct lending became the go-to financing option for bigger deals in private credit. [ Read the White Paper ](/wp-content/uploads/mufg-carne_whitepaper_2025.pdf) ![]() ## The Latest [ Podcast ![](/wp-content/themes/kadence-child/dist/images/Polygon-video-red.png) #### Inside Asia’s Evolving Hedge Fund Landscape Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. ![Podcast discussion on the Asia hedge fund landscape and investor expectations]() ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) [ Blog #### Private Market Operations: What a Reset Means for Alternative Asset Managers Recently, industry discussions have centered around the idea... ![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.]() ](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) [ Thought Leadership #### Operational Considerations for Semi-Liquid Funds In this article, MUFG Investor Services examines the legal and operational considerations surrounding semi-liquid funds and explores approaches that may support future growth through scalable frameworks, appropriate guardrails, and tailored operational support. ![Operational and legal considerations for semi-liquid and evergreen funds]() ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [ Blog #### Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds While offering unique investor benefits, semi-liquid fund administration... ![Abstract network visualization representing semi-liquid fund administration and evergreen fund operations]() ](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) [ In The News #### Fi Dinh Honored at the 2026 Women in Finance Asia Awards Fi Dinh, Head of Fund Finance APAC at... ![Blurred concert crowd facing a brightly lit stage with warm bokeh lights and colorful screens in the background, creating a vibrant evening performance scene.]() ](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) [ In The News #### Operational Readiness for Evolving Private Market Structures Semi-liquid funds (also referred to as evergreen funds)... ![Featured in Alternatives Watch]() ](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) [ In The News #### A Strong Start to 2026: Industry Awards and Recognition We are honored to share that MUFG Investor... ![Guests seated at round tables at an awards dinner]() ](https://www.mufg-investorservices.com/a-strong-start-to-2026/) [ Blog #### The Rundown: Discussing Private Market Evolution Private markets are on a continued trajectory towards... ![Analyst reviewing financial dashboards on dual monitors]() ](https://www.mufg-investorservices.com/private-markets-evolution-discussion/) [ In The News #### Sarah Mears Receives Women in Technology and Data Awards Recognition Originally published in WatersTechnology as part of... ![Featured in WatersTechnology]() ](https://www.mufg-investorservices.com/sarah-mears-receives-women-in-technology-and-data-awards-recognition/) “There’s no winning formula, only a formula that’s yours.” **Joseph Latini** Chief Commercial Officer ## Client Stories Real stories. Real results. See how we help the world’s leading funds operate smarter, faster, and with greater efficiency. [ ![Two electrical cables connecting with a bright spark, representing scalable client connectivity and partnership.]() Limited Partner Servicing #### Powering Connections A global custodian’s LP with $20B+ AUM and 300+ investments modernized its manual processing, achieving 99.8% valuation accuracy and a 68% increase in number of investments. Read more ](https://www.mufg-investorservices.com/case-study/powering-connections/) [ ![Close-up of a needle with thread looped through its eye against a black background.]() Hedge Fund Administrator Conversion #### Orchestrating Complexity A hedge fund with $400+ million AUM restructured into a parallel master feeder fund and converted fund administrators, resulting in 80% reduction in NAV review time. Read more ](https://www.mufg-investorservices.com/case-study/hedge-fund-conversion/) [ ![Silver knight chess piece on a dark, reflective chessboard with dramatic lighting.]() Private Equity Fund Administrator Conversion #### Transition with Precision A private markets book of business with $2.5 billion AUA and 120+ legal entities transitioned fund administrators, capturing 15 years of historical data. Read more ](https://www.mufg-investorservices.com/case-study/private-equity-conversion/) [ ![Race car speeding through the night in motion blur]() Fund Financing #### Dynamic Financing Solutions A private markets manager with $700B+ in total capital secured an umbrella subscription line, reducing deal execution time by 30%. Read more ](https://www.mufg-investorservices.com/case-study/dynamic-financing-solutions/) [ ![Empty highway lanes stretching into the dark]() Evergreen Fund Servicing #### No Exit Needed Within seven weeks, a $1B+ global investment manager launched its first evergreen fund, with full back-office support in place. Read more ](https://www.mufg-investorservices.com/case-study/no-exit-needed/) [ ![Ripples spreading from a water droplet]() Foreign Exchange Overlay #### Fully Automated FX A multi-billion-dollar asset manager converted euros and sterling balances into USD across multiple funds, improving reconciliation accuracy. Read more ](https://www.mufg-investorservices.com/case-study/fully-automated-fx/) [ ![White outline of a paper airplane on a black background]() Fund Administration #### Ready for Takeoff A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. Read more ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ ![Black balloon on a black background]() Business Process Outsourcing #### No More Heavy Lifting A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) ### Solutions That Work Together In addition to Fund Administration expertise, these solutions help streamline your entire fund operations. [ Asset Servicing 1 ](/solutions/asset-servicing/) [ Banking & Liquidity 2 ](/solutions/banking-liquidity/) [ Corporate & Regulatory Services 3 ](/solutions/corporate-regulatory-services/) [ Financing 4 ](/solutions/financing/) [ Business Consulting 5 ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) - [ ![]() Asset Servicing ](/solutions/asset-servicing/) - [ ![]() Banking & Liquidity ](/solutions/banking-liquidity/) - [ ![]() Corporate & Regulatory Services ](/solutions/corporate-regulatory-services/) - [ ![]() Financing ](/solutions/financing/) - [ ![]() Business Consulting ](https://www.mufg-investorservices.com/solutions/business-consulting-services/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Outsourcing Arrangements](https://www.mufg-investorservices.com/outsourcing-arrangements/) **Published:** October 2, 2024 **Author:** Jenny Redlin **Content:** To support the delivery of our services, MUFG Investor Services (“MUFG”) utilizes a client service model that centralizes and automates transactional tasks. MUFG is required by regulation to notify you of the outsourcing of services to our outsourced service providers. MUFG will update this website from time to time when there are changes to the Outsourcing Arrangements, notifying you by email 14 calendar days in advance of the proposed effective date. In order to stay informed you are encouraged to check this webpage frequently for updates. For any enquiries, please contact your relevant MUFG Investor Services Client Services Manager. MUFG Alternative Fund Services (Cayman) Ltd Service ProviderService Provider LocationOutsourced ServiceMUFG Fund Services (Singapore) Pte LtdSingaporeAML/CTF/CPFMUFG Fund Services (Canada) LtdCanadaAML/CTF/CPFMUFG Alternative Fund Services (Ireland) LtdIrelandAML/CTF/CPFMUFG Investor Services (Malaysia) Sdn BhdMalaysiaAML/CTF/CPFMUFG Fund Services (Singapore) Pte LtdSingaporeBusiness Process Outsourcing (BPO)MUFG Fund Services (Canada) LtdCanadaBusiness Process Outsourcing (BPO)MUFG Alternative Fund Services (Ireland) LtdIrelandBusiness Process Outsourcing (BPO)MUFG Investor Services (Malaysia) Sdn BhdMalaysiaBusiness Process Outsourcing (BPO)MUFG Fund Services (USA) LLCUnited StatesBusiness Process Outsourcing (BPO)MUFG Fund Services (Cyprus) LtdCyprusBusiness Process Outsourcing (BPO)MUFG Fund Services (Canada) LtdCanadaCustody Operations SupportMUFG Alternative Fund Services (Ireland) LtdIrelandCustody Operations SupportMUFG Investor Services (Malaysia) Sdn BhdMalaysiaCustody Operations SupportMUFG Fund Services (Singapore) Pte LtdSingaporeCustody Operations SupportMUFG Fund Services (Singapore) Pte LtdSingaporeFacility Agent (Loan Servicing)MUFG Fund Services (Canada) LtdCanadaFacility Agent (Loan Servicing)MUFG Fund Services (Cyprus) LtdCyprusFacility Agent (Loan Servicing)MUFG Fund Services (Singapore) Pte LtdSingaporeFATCA & CRSMUFG Fund Services (Canada) LtdCanadaFATCA & CRSMUFG Alternative Fund Services (Ireland) LtdIrelandFATCA & CRSMUFG Fund Services (Singapore) Pte LtdSingaporeFinancial Statement PreparationMUFG Fund Services (Canada) LtdCanadaFinancial Statement PreparationMUFG Alternative Fund Services (Ireland) LtdIrelandFinancial Statement PreparationMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFinancial Statement PreparationKPMG, Cayman IslandsCayman IslandsFinancial Statement PreparationBasiz Fund Service PVT LtdIndiaFinancial Statement PreparationDoran Management Financial Services LtdIrelandFinancial Statement PreparationDM Financial PTE LtdSingaporeFinancial Statement PreparationMUFG Fund Services (Cyprus) LtdCyprusFinancial Statement PreparationMUFG Fund Services (Singapore) Pte LtdSingaporeFX ServicesMUFG Fund Services (USA) LLCUnited StatesFX ServicesMUFG Fund Services (UK) LtdUnited KingdomFX ServicesMUFG Fund Services (Singapore) Pte LtdSingaporeRegulatory ReportingMUFG Fund Services (Cayman) LtdCayman IslandsRegulatory ReportingMUFG Fund Services (Canada) LtdCanadaRegulatory ReportingMUFG Alternative Fund Services (Ireland) LtdIrelandRegulatory ReportingKPMG, Cayman IslandsCayman IslandsRegulatory ReportingMUFG Fund Services (Canada) LtdCanadaTransaction and Facility Master (Fund Financing)MUFG Alternative Fund Services (Ireland) LtdIrelandTransaction and Facility Master (Fund Financing) MUFG Alternative Fund Services (Ireland) Ltd Service ProviderService Provider LocationOutsourced ServiceMUFG Fund Services (Singapore) Pte LtdSingaporeAML/CTF/CPFMUFG Fund Services (Canada) LtdCanadaAML/CTF/CPFMUFG Fund Services (Canada) LtdCanadaFATCA & CRSBasiz Fund Service PVT LtdIndiaFinancial Statement PreparationDoran Management Financial Services LtdIrelandFinancial Statement PreparationMUFG Fund Services (Canada) LtdCanadaFinancial Statement PreparationMUFG Fund Services (Cyprus) LtdCyprusFinancial Statement PreparationKPMG, Cayman IslandsCayman IslandsFinancial Statement PreparationMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFinancial Statement PreparationMUFG Fund Services (Singapore) Pte LtdSingaporeFund AccountingMUFG Fund Services (Canada) LtdCanadaFund AccountingMUFG Fund Services (Cyprus) LtdCyprusFund AccountingMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFund AccountingMasergy Communications Inc.United StatesTelephone Recording ServiceMUFG Fund Services (Singapore) Pte LtdSingaporeTransfer AgencyMUFG Fund Services (Canada) LtdCanadaTransfer AgencyMUFG Fund Services (Cyprus) LtdCyprusTransfer AgencyMUFG Investor Services (Malaysia) Sdn BhdMalaysiaTransfer Agency MUFG Fund Services (Australia) Pty Ltd Service ProviderService Provider LocationOutsourced ServiceMUFG Investor Services (Malaysia) Sdn BhdMalaysiaAML/CTF/CPFMUFG Fund Services (Singapore) Pte LtdSingaporeAML/CTF/CPFMUFG Fund Services (Canada) LtdCanadaAML/CTF/CPFMUFG Investor Services (Malaysia) Sdn BhdMalaysiaBusiness Process Outsourcing (BPO)MUFG Fund Services (Singapore) Pte LtdSingaporeBusiness Process Outsourcing (BPO)MUFG Fund Services (Canada) LtdCanadaFATCA & CRSMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFinancial Statement PreparationMUFG Fund Services (Singapore) Pte LtdSingaporeFinancial Statement PreparationMUFG Fund Services (Canada) LtdCanadaFinancial Statement PreparationMUFG Alternative Fund Services (Ireland) LtdIrelandFinancial Statement PreparationMUFG Fund Services (Cyprus) LtdCyprusFinancial Statement PreparationMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFund AccountingMUFG Fund Services (Singapore) Pte LtdSingaporeFund AccountingMUFG Fund Services (Canada) LtdCanadaFund AccountingMUFG Investor Services (Malaysia) Sdn BhdMalaysiaTransfer AgencyMUFG Fund Services (Singapore) Pte LtdSingaporeTransfer Agency MUFG Fund Services (Canada) Ltd Service ProviderService Provider LocationOutsourced ServiceKPMG, Cayman IslandsCayman IslandsFinancial Statement PreparationMUFG Alternative Fund Services (Cayman) LtdCayman IslandsFund AccountingMUFG Alternative Fund Services (Cayman) LtdCayman IslandsTransfer Agency MUFG Fund Services (Cayman) Ltd Service ProviderService Provider LocationOutsourced ServiceMUFG Fund Services (Singapore) Pte LtdSingaporeAML/CTF/CPFMUFG Fund Services (Canada) LtdCanadaAML/CTF/CPFMUFG Alternative Fund Services (Ireland) LtdIrelandAML/CTF/CPFMUFG Investor Services (Malaysia) Sdn BhdMalaysiaAML/CTF/CPFMUFG Fund Services (Singapore) Pte LtdSingaporeBusiness Process Outsourcing (BPO)MUFG Fund Services (Canada) LtdCanadaBusiness Process Outsourcing (BPO)MUFG Alternative Fund Services (Ireland) LtdIrelandBusiness Process Outsourcing (BPO)MUFG Investor Services (Malaysia) Sdn BhdMalaysiaBusiness Process Outsourcing (BPO)MUFG Fund Services (USA) LLCUnited StatesBusiness Process Outsourcing (BPO)MUFG Fund Services (Cyprus) LtdCyprusBusiness Process Outsourcing (BPO)MUFG Alternative Fund Services (Ireland) LtdIrelandCorporate Secretarial ServicesMUFG Fund Services (Singapore) Pte LtdSingaporeFATCA & CRSMUFG Fund Services (Canada) LtdCanadaFATCA & CRSMUFG Alternative Fund Services (Ireland) LtdIrelandFATCA & CRSMUFG Fund Services (Singapore) Pte LtdSingaporeFinancial Statement PreparationMUFG Capital Analytics, LLCUnited StatesFinancial Statement PreparationMUFG Fund Services (Canada) LtdCanadaFinancial Statement PreparationMUFG Alternative Fund Services (Ireland) LtdIrelandFinancial Statement PreparationMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFinancial Statement PreparationKPMG, Cayman IslandsCayman IslandsFinancial Statement PreparationBasiz Fund Service PVT LtdIndiaFinancial Statement PreparationPWC Societe Cooperative (PWC Luxembourg)LuxembourgFinancial Statement PreparationDoran Management Financial Services LtdIrelandFinancial Statement PreparationMUFG Fund Services (Cyprus) LtdCyprusFinancial Statement PreparationDM Financial PTE LtdSingaporeFinancial Statement PreparationMUFG Fund Services (Singapore) Pte LtdSingaporeFund AccountingMUFG Capital Analytics, LLCUnited StatesFund AccountingMUFG Fund Services (Canada) LtdCanadaFund AccountingMUFG Alternative Fund Services (Ireland) LtdIrelandFund AccountingMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFund AccountingMUFG Fund Services (Cyprus) LtdCyprusFund AccountingMUFG Fund Services (Australia) Pty LtdAustraliaFund AccountingMUFG Alternative Fund Services (Cayman) LtdCayman IslandsFund AccountingMUFG Fund Services (Canada) LtdCanadaPayment Agent ServicesMUFG Fund Services (Singapore) Pte LtdSingaporeRegulatory ReportingMUFG Fund Services (Canada) LtdCanadaRegulatory ReportingMUFG Alternative Fund Services (Ireland) LtdIrelandRegulatory ReportingKPMG, Cayman IslandsCayman IslandsRegulatory ReportingMUFG Alternative Fund Services (Cayman) LtdCayman IslandsRegulatory ReportingMUFG Fund Services (Singapore) Pte LtdSingaporeTransfer AgencyMUFG Capital Analytics, LLCUnited StatesTransfer AgencyMUFG Fund Services (Canada) LtdCanadaTransfer AgencyMUFG Alternative Fund Services (Ireland) LtdIrelandTransfer AgencyMUFG Investor Services (Malaysia) Sdn BhdMalaysiaTransfer AgencyMUFG Fund Services (Cyprus) LtdCyprusTransfer AgencyMUFG Fund Services (Australia) Pty LtdAustraliaTransfer AgencyMUFG Alternative Fund Services (Cayman) LtdCayman IslandsTransfer Agency MUFG Fund Services (Singapore) Pte Ltd Service ProviderService Provider LocationOutsourced ServiceMUFG Fund Services (Canada) LtdCanadaAML/CTF/CPFMUFG Alternative Fund Services (Ireland) LtdIrelandAML/CTF/CPFMUFG Investor Services (Malaysia) Sdn BhdMalaysiaAML/CTF/CPFMUFG Fund Services (Cyprus) LtdCyprusBusiness Process Outsourcing (BPO)MUFG Investor Services (Malaysia) Sdn BhdMalaysiaBusiness Process Outsourcing (BPO)MUFG Fund Services (Cyprus) LtdCyprusData Loading services – Middle OfficeMUFG Fund Services (Canada) LtdCanadaFATCA & CRSMUFG Alternative Fund Services (Ireland) LtdIrelandFATCA & CRSMUFG Fund Services (Canada) LtdCanadaFinancial Statement PreparationMUFG Alternative Fund Services (Ireland) LtdIrelandFinancial Statement PreparationMUFG Fund Services (Cyprus) LtdCyprusFinancial Statement PreparationDoran Management Financial Services LtdIrelandFinancial Statement PreparationBasiz Fund Service PVT LtdIndiaFinancial Statement PreparationDM Financial PTE LtdSingaporeFinancial Statement PreparationMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFinancial Statement PreparationMUFG Investor Services (Malaysia) Sdn BhdMalaysiaFund AccountingMUFG Fund Services (Australia) Pty LtdAustraliaFund AccountingMUFG Investor Services (Malaysia) Sdn BhdMalaysiaTransfer AgencyMUFG Fund Services (Australia) Pty LtdAustraliaTransfer Agency --- ### [Events](https://www.mufg-investorservices.com/events/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** Your browser does not support the video tag. ## Our events bring together global leaders in alternative investments to tackle critical industry challenges and seize new opportunities. **Through our flagship global summit and focused regional gatherings, we foster networking, knowledge sharing, and partnership.** Premier Conference ## Global Alternatives Summit A premier gathering of global leaders shaping the future of alternative investments. The Global Alternatives Summit brings together industry pioneers and influential institutional decision-makers to assess the forces redefining both public and private markets. Through forward-looking panels and candid, high-impact discussions, participants explore emerging challenges, breakthrough opportunities, and strategic ideas set to guide the industry’s next chapter. [ ![]() Read more ](/event/global-alternatives-summit/) ![Speakers on stage at the MUFG Global Alternatives Summit]() ![Speakers on stage at the Alts and Private Markets Forums]() Alternatives Forum ## Alts and Private Markets Forums A series of regional events that unite senior executives from leading public and private funds to examine the rapidly evolving alternatives and private markets landscape. Each forum delivers actionable insights into shifting business models, new sources of opportunity, and the strategies organizations need to remain competitive and resilient amid continual market transformation. [ ![]() New York Alts and Private Markets Forum ](/event/new-york-alts-private-markets-forum/) [ ![]() Singapore Alts and Private Markets Forum ](/event/singapore-alts-private-markets-forum/) [ ![]() London Alts and Private Markets Forum ](/event/london-alts-private-markets-forum/) Networking ## Networking Receptions Elevated, thoughtfully curated evenings designed to spark meaningful conversation and connection. Hosted in exceptional destinations around the world, these receptions celebrate collaboration and shared purpose, reinforcing our belief that the strongest outcomes happen when we come together. ![Collage of guests at MUFG networking receptions]() ## Past Events Regions Asia-Pacific Europe North America Forum Summit Year 2024 2023 [ NOVEMBER, 20, 2024 ### London Alts & Private Markets Forum London ![London Alts & Private Markets Forum](https://www.mufg-investorservices.com/wp-content/uploads/bf49dccac3b99363ff1ee8dc11eea1d503f4cb30-scaled.jpg) ![]() ](https://www.mufg-investorservices.com/event/london-alts-private-markets-forum/) [ OCTOBER, 8, 2024 ### Singapore Alts & Private Markets Forum Singapore ![Singapore Alts & Private Markets Forum](https://www.mufg-investorservices.com/wp-content/uploads/a90995e0448693a44fb4fb09d27564acaec2f92d-scaled.jpg) ![]() ](https://www.mufg-investorservices.com/event/singapore-alts-private-markets-forum/) [ JUNE, 5, 2024 ### New York Alts & Private Markets Forum New York ![New York Alts & Private Markets Forum](https://www.mufg-investorservices.com/wp-content/uploads/c7f5b6d11ecc6a0e0189dc69d1a8e7e1e4734ae2.jpg) ![]() ](https://www.mufg-investorservices.com/event/new-york-alts-private-markets-forum/) [ NOVEMBER, 8-10, 2023 ### Global Alternatives Summit 2023 Miami ![Global Alternatives Summit 2023](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0966-1-1.jpg) ![]() ](https://www.mufg-investorservices.com/event/global-alternatives-summit/) No events available ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Data, Automation Are Key to Meeting New Compliance Rules](https://www.mufg-investorservices.com/data-automation-are-key-to-meeting-new-compliance-rules/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** ![Globalaltsummit 0910](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0910-1024x683.jpg "Globalaltsummit 0910 Mufg Investor Services") As global compliance and regulatory requirements increase at a breakneck pace, fund managers are embracing a wide range of strategies—ranging from challenging rules to adopting automated solutions and improved data management to increased outsourcing—to keep pace across jurisdictions. “If you want to succeed, and not be reactively responding to each new kind of reporting type, you need to get your data in order,” said Dan McNamara, our Chief Strategy Officer, during a panel discussion, “Navigating the Global Regulatory & Compliance Landscape,” at our recent Global Alternatives Summit in Miami. The panel, with David Nissenbaum, partner at Schulte, Roth and Zabel, and Adam Reback, a partner at Optima Partners, opened by discussing a lawsuit filed in September by six alternatives industry groups against the US Securities and Exchange Commission. The suit claims the SEC exceeded its authority when adopting new rules in August governing private fund advisers that are intended to improve accountability and increase transparency for investors in that market. And looking to the growing international markets, increased US regulation—along with compliance and infrastructure costs—creates a higher barrier of entry to US markets for European and Asian fund managers. “The fact they have to integrate with their home regulatory regime and what’s expected here, it scares them off and it’s very expensive,” David said. Preparation and automation will be key factors in addressing increased global regulation. Fund managers are not required to comply with regulations until they are implemented, but it is critical to prepare and “be ready to flip the switch” to comply by implementation dates, Adam said. To prepare, Adam said clients are working with service providers and vendors to examine procedures, identify gaps, build new processes and examine “where the data lies, who has that data, who’s in charge of that data, and how are we going to harvest that data to get it into the proper filings?” Clients are moving toward automated systems and outsourcing to navigate data management and regulatory and disclosure reporting, including investor terms, fund expenses, and fees. “We have a lot of discussions with clients that are managing multiple admins, and we’re providing services across multiple platforms, and a lot of that is standardization and management,” Dan said. Going forward, manual processes will need to be replaced. “With the new rules coming into play, and the demands of those rules, we’re at a tipping point as an industry where we have no choice but to leverage some type of automation and some type of data gathering in order to meet the requirements,” Adam said. And as funds continue to face continued cost pressures, outsourcing will be critical for ensuring efficiency, transparency, and standardized solutions. “When I take a look strategically at what our clients are facing, the more you can outsource the better,” David said. [Return to Events Page](https://www.mufg-investorservices.com/events/) --- ### [Newsletters](https://www.mufg-investorservices.com/mufg-alt-insider/newsletters/) **Published:** March 30, 2024 **Author:** I Q **Content:** Newsletter ## MUFG Alt Insider Quarterly Newsletter Q2 2026 This issue of MUFG Alt Insider explores evolving fund structures, operational readiness, fund administrator conversions, and other developments shaping today's alternative investment landscape. [ See the newsletter ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q2-2026/) [ ![MUFG Alt Insider Quarterly Newsletter Q2 2026](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alt-insider-q2-2026-thumbnail-1024x666.jpg) ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q2-2026/) [Newsletter #### Regulatory Round-Up Q2 2026 ![Regulatory Round-Up Q2 2026](https://www.mufg-investorservices.com/wp-content/uploads/regulatory-round-up-fund-managers-q2-2026-1024x666.jpg) ](https://www.mufg-investorservices.com/wp-content/uploads/regulatory-round-up-fund-managers-q2-2026.pdf) [Newsletter #### MUFG Alt Insider Quarterly Newsletter Q1 2026 ![MUFG Alt Insider Quarterly Newsletter Q1 2026](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alt-insider-q1-2026-thumbnail-1024x666.jpg) ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q1-2026/) [Newsletter #### Regulatory Round-Up Q1 2026 ![Regulatory Round-Up Q1 2026](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-ALTINSIDER-QNL-1200x780-Q120262-1024x666.jpg) ](https://www.mufg-investorservices.com/wp-content/uploads/Q1-2026-Regulatory-Round-Up.pdf) [Newsletter #### MUFG Alt Insider Quarterly Newsletter Q4 2025 ![MUFG Alt Insider Quarterly Newsletter Q4 2025](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alt-insider-q4-2025-thumbnail-1024x666.jpg) ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q4-2025/) [Newsletter #### Regulatory Round-Up Q3 2025 ![Regulatory Round-Up Q3 2025](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-ALTINSIDER-QNL-1200x780-Q320251-1024x666.jpg) ](https://www.mufg-investorservices.com/wp-content/uploads/mufg-regulatory-round-up-q3-2025.pdf) [Newsletter #### MUFG Alt Insider Quarterly Newsletter Q2 2025 ![MUFG Alt Insider Quarterly Newsletter Q2 2025](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alt-insider-q2-2025-thumbnail-1024x666.jpg) ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q2-2025/) [Newsletter #### Regulatory Round-Up Q2 2025 ![Regulatory Round-Up Q2 2025](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-ALTINSIDER-QNL-1200x780-Q220252-1024x666.jpg) ](https://www.mufg-investorservices.com/wp-content/uploads/mufg-regulatory-update-q2-2025.pdf) [Newsletter #### MUFG Alt Insider Quarterly Newsletter Q1 2025 ![MUFG Alt Insider Quarterly Newsletter Q1 2025](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alt-insider-q1-2025-thumbnail-1024x666.jpg) ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q1-2025/) [Newsletter #### Regulatory Round-Up Q1 2025 ![Regulatory Round-Up Q1 2025](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-ALTINSIDER-QNL-1200x780-Q120252-1024x666.jpg) ](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_round_up_q1_2025_final.pdf) [Newsletter #### Regulatory Round-Up Q3 2024 ![Regulatory Round-Up Q3 2024](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-ALTINSIDER-QNL-1200x780-Q320241-1024x666.jpg) ](https://www.mufg-investorservices.com/wp-content/uploads/mufg_q3-2024_regulatory_round-up_final-1.pdf) [Newsletter #### MUFG Alt Insider Quarterly Newsletter Q4 2024 ![MUFG Alt Insider Quarterly Newsletter Q4 2024](https://www.mufg-investorservices.com/wp-content/uploads/mufg-alt-insider-q4-2024-thumbnail-1024x666.jpg) ](https://www.mufg-investorservices.com/newsletter/mufg-alt-insider-quarterly-newsletter-q4-2024/) [Newsletter #### Regulatory Round-Up Q2 2024 ![Regulatory Round-Up Q2 2024](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-ALTINSIDER-QNL-1200x780-Q220241-1024x666.jpg) ](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024-1.pdf) - ![](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/page-prev.png) - 1 - [ 2 ](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625page/2/) - [ ![Next page](http://www.mufg-investorservices.com/wp-content/themes/kadence-child/dist/images/page-next.png) ](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625page/2/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Podcast](https://www.mufg-investorservices.com/mufg-alt-insider/podcast/) **Published:** April 3, 2024 **Author:** I Q **Content:** Podcast ## Inside Asia’s Evolving Hedge Fund Landscape Explore the redefined Asia hedge fund landscape as Dylon Tao of MUFG Investor Services and Anna Klavins of HS Group discuss shifting allocator interests, the increasing role of family offices, demand for hedged and systematic strategies, and changing investor expectations across Asia’s alternatives market. [ Listen to the Podcast ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) [ ![Inside Asia’s Evolving Hedge Fund Landscape](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-Alt-Insider-Podcast-Episode-10-web-graphic-1024x666.png) ](https://www.mufg-investorservices.com/inside-asias-evolving-hedge-fund-landscape/) [Podcast #### Unlocking Alternatives: The Democratization of Private Markets ![Unlocking Alternatives: The Democratization of Private Markets](https://www.mufg-investorservices.com/wp-content/uploads/MUFG-Alt-Insider-Podcast-Episode-9-web-graphic.png) ](https://www.mufg-investorservices.com/unlocking-alternatives-the-democratization-of-private-markets/) [Podcast #### Retailization, Co-Investments, and Fundraising in Private Markets ![Retailization, Co-Investments, and Fundraising in Private Markets](https://www.mufg-investorservices.com/wp-content/uploads/2025_MUFG-Social_PodCast_Sonia-Bhasin_Web-New.png) ](https://www.mufg-investorservices.com/retailization-co-investments-and-fundraising-in-private-markets/) [Podcast #### Cayman in Focus: Resilience, Reporting, and Regulatory Readiness ![Cayman in Focus: Resilience, Reporting, and Regulatory Readiness](https://www.mufg-investorservices.com/wp-content/uploads/2025_MUFG-Social_PodCast_Kendell-Pierre_Web-New.png) ](https://www.mufg-investorservices.com/cayman-in-focus-resilience-reporting-and-regulatory-readiness/) [Podcast #### Leading with Intention in APAC: A CEO’s View ![Leading with Intention in APAC: A CEO’s View](https://www.mufg-investorservices.com/wp-content/uploads/2025_MUFG-Social_PodCast_Fi-Dinh_Web-New.png) ](https://www.mufg-investorservices.com/leading-with-intention-in-apac-a-ceos-view/) [Podcast #### Navigating Global Shifts: Geopolitical Impacts Across Markets and Implications for Banking and Treasury Needs ![Navigating Global Shifts: Geopolitical Impacts Across Markets and Implications for Banking and Treasury Needs](https://www.mufg-investorservices.com/wp-content/uploads/image-10.png) ](https://www.mufg-investorservices.com/navigating-global-shifts-geopolitical-impacts-across-markets-and-implications-for-banking-and-treasury-needs/) [Podcast #### T+1 and the UK Fund Management Playbook: What UK Asset Managers Need to Know ![T+1 and the UK Fund Management Playbook: What UK Asset Managers Need to Know](https://www.mufg-investorservices.com/wp-content/uploads/a226f258d1caec5c8bd79f6d096a8b1525568842.png) ](https://www.mufg-investorservices.com/t1-and-the-fund-management-playbook-what-asset-managers-need-to-know/) [Podcast #### The Cyprus Advantage: Unlocking Talent, Powering Fund Operations ![The Cyprus Advantage: Unlocking Talent, Powering Fund Operations](https://www.mufg-investorservices.com/wp-content/uploads/758e699a0024cc9eeb30ad8b5f8ffa491fb3c7d9.png) ](https://www.mufg-investorservices.com/the-cyprus-advantage-unlocking-talent-powering-fund-operations/) [Podcast #### Culture by Design: Building Belonging, Trust, and Thriving Workplaces ![Culture by Design: Building Belonging, Trust, and Thriving Workplaces](https://www.mufg-investorservices.com/wp-content/uploads/0c09d0794aa9a33db0378fa8df83ea9ef404ff81.png) ](https://www.mufg-investorservices.com/culture-by-design-building-belonging-trust-and-thriving-workplaces/) [Podcast #### Raising Capital: Strategies for the Road Ahead ![Raising Capital: Strategies for the Road Ahead](https://www.mufg-investorservices.com/wp-content/uploads/9f9088e534eed9e18fb5026d0294dd459d1a492e.png) ](https://www.mufg-investorservices.com/raising-capital-strategies-for-the-road-ahead/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [User Terms & Conditions For ID Pal App](https://www.mufg-investorservices.com/privacy-policy-2/) **Published:** March 10, 2023 **Author:** I Q **Content:** **1 GENERAL** 1.1 We are MUFG Investor Services Holdings Limited acting on behalf of our Affiliates (collectively “MUFG”, “we”, “us” and “our”). 1.2 We use due diligence and identity verification technology services (“Services”) and an App licenced to us by ID-Pal Limited, a company incorporated under the laws of Ireland with company registration number 578727, whose registered office is at, 145 Pearse Street, Dublin, 2 D02 CP08, Ireland. 1.3 We use the Services and the App to verify the identity of our clients and client, and we may request such clients, client investors or any party with whom they may choose to share access to the App (“End Clients”, “you”, “your”) to use the App to provide data to us, including but not limited to identification documents, pictures, photos, live videos, biometric data. 1.4 These terms and conditions together set out the terms and conditions on which End Clients can make use of the Services and the App (“Terms”). 1.5 Please read these Terms carefully. They contain important clauses that you should read before accepting and using our Services, including clauses limiting our liability to you. **2 TERM** These Terms shall come into effect on the date and time that you click the checkbox stating “I have read and agree to the Terms and Conditions”, or otherwise use or access the Services (for example, if you submit your information through our App during a face-to-face meeting with us). By clicking on the checkbox, you (a) acknowledge that you have read and understand these Terms; (b) accept these Terms and agree that you and/or the party you represent are legally bound by them. If you do not accept these Terms, you may not access or use the Services and the App. **3 SOFTWARE** 3.1 Where we provide access to Supplier Software through the Services, we hereby grant you, subject to these Terms, a non-exclusive, non-transferable licence to access and use the Software solely for the purpose of accessing and using the Services and the App in accordance with these Terms. **4 ACCESS AND SECURITY MEASURES** 4.1 You will be provided with a link on the App to access your profile and upload data, information and documents. 4.2 The security of your data is very important to us. Physical, electronic and administrative measures are implemented to protect your data from accidental loss and from unauthorized access, use, alteration and disclosure. 4.3 The safety and security of your data also depends on you. End Clients are responsible for (a) accessing the App via secure internet connections; (b) safeguarding the link provided by us that grants access to your profile on the App, through ensuring that it is not available to unauthorized third parties; and (c) ensuring that the device where the App is installed is not available to unauthorized third parties. **5 PRIVACY** 5.1 We care about protecting your personal data; as such, we encourage you to review our Privacy Statement , which provides transparent information as to how and why we process your personal data, how we protect, use and disclose it, as well as information in relation to your rights. **6 ACCEPTABLE USE** 6.1 You must: 6.1.1 not attempt to reverse compile, decompile, decode, decrypt, disassemble, reverse engineer or otherwise reduce to human-perceivable form any of the Services or the App, except as may be allowed by any Applicable Law which is incapable of exclusion by agreement between us; 6.1.2 ensure that any information you provide in connection with these Terms is timely, complete and accurate; 6.1.3 fully co-operate with us and our Personnel in the provision of the Services and the App; 6.1.4 in performing your obligations under these Terms, comply with all Applicable Laws, from time to time in force that apply to you; 6.1.5 be responsible for making your own arrangements to access the Services and the App; 6.1.6 be responsible for keeping your access link confidential; 6.1.7 provide such hardware, consumables, documentation, data, information and other assistance that we reasonably require for the performance of the Services and the App; 6.1.8 not license, sell, rent, lease, transfer, assign, distribute, display, disclose, reproduce; or otherwise commercially exploit, or otherwise make the Services or App available to any third party without our written consent; and 6.1.9 not use the Services or the App in any way which would: (A) breach any Applicable Law; (B) infringe any person’s rights in Intellectual Property or other legal rights; or (C) give rise to any cause of action against us, you or any third party; 6.1.10 not use the Services or the App in a manner that is, in our opinion, unlawful, objectionable, harmful, threatening, defamatory, obscene, infringing, harassing or offensive; 6.1.11 Not, and shall not permit anyone else to, breach or attempt to breach any security measures used in connection with the Services or the App. Any attempt to circumvent or penetrate any application, network or other security measures used by MUFG or its suppliers in connection with the Services or the App is strictly prohibited; or 6.1.12 not do anything that would impair our rights, or our licensors’ rights in the Services or the App. 6.2 If our performance of any of our obligations under these Terms is prevented or delayed by any act or omission by you or any failure by you to perform any relevant obligation: 6.2.1 we shall, without limiting our other rights or remedies, have the right to suspend performance of the Services or the App until you remedy the default, and to rely on the default to relieve us from the performance of any of our obligations to the extent the default prevents or delays our performance of any of our obligations; and 6.2.2 you shall reimburse us on written demand for any costs or losses sustained or incurred by us arising directly or indirectly from your default. **7 INTELLECTUAL PROPERTY** 7.1 Subject to your compliance with these Terms at all times, we hereby grant you a non-exclusive, non-transferable non-sublicensable licence to use such Intellectual Property solely for the purpose of accessing and using the Services and the App in accordance with these Terms, during the Term. Except as expressly stated in these Terms, these Terms do not grant you any rights to, or in Intellectual Property. 7.2 You shall have no license or right to use the trade marks, logos and/or service marks of MUFG, its licensors, or its service providers. 7.3 You shall not use MUFG’s name in any document whatsoever without the prior written consent of MUFG. **8 WARRANTIES** 8.1 You represent and warrant to us that: 8.1.1 if you are a company or other incorporated body, you are validly existing under the laws of your place of incorporation and have the power and authority to carry on your business as that business is now being conducted; 8.1.2 you have the power and authority to enter into and perform your obligations under these Terms; 8.1.3 entering into and performing your obligations under these Terms will not breach any contractual obligations you owe to any other person; and 8.1.4 the data you submit through the Services or the App are true and accurate and if they are copies of data, that such copies are true copies of the original. **9 CONFIDENTIALITY** 9.1 Each of us hereby undertakes to the other: 9.1.1 to keep secret and strictly confidential, in perpetuity, all Confidential Information belonging to the other party; 9.1.2 not without the other’s written consent to disclose the Confidential Information in whole or in part to any other person save those of its Affiliates or Personnel directly involved in the performance of these Terms and who have a need to know the same; and 9.1.3 to use the Confidential Information solely in connection with the performance of these Terms and not for its own or the benefit of any third party. 9.2 The provisions of clause 7.1 shall not apply to the whole or any part of the Confidential Information to the extent that it is: 9.2.1 already in the other’s possession other than as a result of a breach of these Terms; 9.2.2 in the public domain other than by breach of these Terms (or other obligation of confidentiality); or 9.2.3 has been independently developed by the receiving party. 9.3 Nothing in this clause prevents either party from disclosing Confidential Information to the extent that it is required to do so by Applicable Law or other competent authority, or is relevant to the defence of any claim or cause of action asserted against the receiving party provided that, if permitted by Applicable Law, it gives the other party as much notice as possible of such proposed disclosure and provides it with reasonable assistance in seeking to prevent any such disclosure. 9.4 It shall not be a breach of these Terms if MUFG discloses Confidential Information to MUFG’s clients, officers, directors, employees or agents that have a need to know such information (e.g. for AML verification and compliance) and are bound by similar confidentiality provisions and restrictions as set forth herein. **10 LIMITATION OF LIABILITY** 10.1 IN NO EVENT WILL MUFG, ITS LICENSORS, INFORMATION PROVIDERS OR THIRD PARTY SERVICE PROVIDERS BE LIABLE TO YOU OR ANYONE ELSE UNDER THESE TERMS FOR ANY LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES INCLUDING BUT NOT LIMITED TO, ANY DIRECT DAMAGES, CONSEQUENTIAL DAMAGES, RELIANCE DAMAGES, EXEMPLARY DAMAGES, INCIDENTAL DAMAGES, SPECIAL DAMAGES, PUNITIVE DAMAGES, INDIRECT DAMAGES OR DAMAGES FOR LOSS OF PROFITS, GOOD WILL, BUSINESS INTERRUPTION, USE, DATA, EQUIPMENT OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT OR ARISE FROM OR IN CONNECTION WITH (1) THE USE OF OR INABILITY TO USE THE SERVICES OR THE APP; (2) THE CONSEQUENCES OF ANY DECISION MADE OR ACTION OR NON-ACTION TAKEN BY YOU OR ANY OTHER PERSON, OR FOR ANY ERRORS BY YOU IN COMMUNICATING SUCH INFORMATION; (3) THE COST OF SUBSTITUTE ACCESS SERVICES; (4) ANY DELAY OR FAILURE BY US TO PERFORM ANY OF OUR OBLIGATIONS UNDER THESE TERMS WHERE SUCH FAILURE RESULTS FROM ANY BREACH OR NEGLIGENCE BY YOU; YOUR, OR A THIRD PARTY’S INTERPRETATION OF, OR RELIANCE ON ANY RESULTS OR OUTPUTS OBTAINED THROUGH THE SERVICES OR THE APP; (5) ANY WITHDRAWAL OF THE SERVICE OR THE APP; OR (6) ANY OTHER MATTER RELATING TO THE CONTENT OR ACCESS THROUGH THE SERVICES OR THE APP. MUFG WILL NOT BE LIABLE FOR LOSS, DAMAGE OR INJURY TO PERSONS OR PROPERTY ARISING FROM ANY USE OF ANY PRODUCT, INFORMATION, PROCEDURE, OR SERVICE OBTAINED THROUGH THE SERVICES OR THE APP. MUFG WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY RESULTING FROM VOLUNTARY SHUTDOWN OF THE SERVICES OR THE APP TO ADDRESS TECHNICAL PROBLEMS, COMPUTER VIRUSES, DENIAL-OF-SERVICE MESSAGES OR OTHER SIMILAR PROBLEMS. 10.2 MUFG’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THESE TERMS FOR ANY DISPUTE OR CLAIM RELATED TO THESE TERMS, SERVICES OR APP, IS AS FOLLOWS: IF YOU REPORT A MATERIAL MALFUNCTION IN THE SERVICES THAT MUFG IS ABLE TO REPRODUCE, MUFG WILL USE REASONABLE EFFORTS TO CORRECT THE MALFUNCTION. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR DAMAGES, IN SUCH JURISDICTIONS LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL NOT EXCEED US$10,000. 10.3 To the maximum extent permitted by Applicable Law, all warranties, conditions and other terms implied by statute, common law or otherwise are excluded from these Terms. We specifically disclaim any warranty or representation that the operation of the Services or the App will be uninterrupted or error-free or that our systems and software are free of Viruses or other harmful components, or that our security procedures and mechanisms will prevent the loss or alteration of or improper access to information or content by third parties. 10.4 You acknowledge and agree that (a) MUFG will have no duty or obligation to verify or confirm the actual identity of any person who accesses the Services or App; and (b) it is the End Client’s responsibility to keep the access link provided to the End Client safe. **11. INDEMNIFICATION** 11.1 You agree, to the extent permitted by law, to indemnify, protect and hold MUFG and its licensors, (the “Indemnified Parties”) harmless from and against all Losses that arise out of and in connection with (i) any breach of these Terms by you and (ii) any person obtaining access to the Services or the App through you or through use of any link issued to you, whether or not you authorized such access. For the avoidance of doubt, and by way of illustration and not by way of limitation, the foregoing indemnity is applicable to disputes between the parties, including the enforcement of these Terms. The rights and remedies conferred hereunder will be cumulative and the exercise or waiver of any such right or remedy will not preclude or inhibit the exercise of additional rights or remedies or the subsequent exercise of such right or remedy. 11.2 MUFG will be entitled to rely on, and will be fully protected in relying and acting upon, any data submitted by you through the Services and the App. **12 TERMINATION** 10.1 You may terminate these Terms at any time by deleting the App and/or ceasing to use and access the Services. We may terminate these Terms at any time by providing you with notice. We may terminate your usage of the App at any time, without liability, for any reason required by our business. 12.2 On termination or expiry of these Terms for any reason: 12.2.1 you must immediately stop using the Services and the App; and 12.2.2 all licences granted under these Terms shall immediately terminate. 12.3 Clauses 4.3 (Access and Security Measures), 7 (Intellectual Property), 8 (Warranties), 9 (Confidentiality), 10 (Limitation of Liability), 11 (Indemnification), 12 (Termination), 13 (Dispute Resolution), 14 (Notices), 15 (General) and 16 (Definitions and Interpretation) continue in force following termination or expiry of the Terms along with such other clauses as are necessary to give effect to those clauses. All other clauses of these Terms that by their nature should survive termination or expiration of these Terms survive any such termination or expiration. **13 DISPUTE RESOLUTION** If you have a complaint, please contact onboarding@mfsadmin.com. **14 NOTICES** 14.1 Notices to any party relating to these Terms must be in writing in the English language and will be sufficiently served if delivered by hand or if sent by registered post to the registered address of the recipient. Any such notice or communication is deemed to have been served, if delivered by hand, at the time of delivery; or if sent by pre-paid registered post, 48 hours after posting provided that any such delivery, transmission or postage outside the hours of 9.00am to 5.30pm is deemed to have been served on the next Business Day. Notices to MUFG may be made by sending an email to onboarding@mfsadmin.com and shall be deemed delivered at the time of transmission unless the sender receives an undeliverable or error message. 14.2 Where we are required to give written notice under any provision of these Terms, we may do so by giving notice through the Services or the App. Such notice will be deemed to have been served at the time of transmission. 14.3 This clause 12 does not prevent us from sending you routine correspondence in relation to the Services, the App or these Terms by email. **15 GENERAL** 15.1 Each party on behalf of itself acknowledges and agrees with the other party that these Terms, constitute the entire agreement and understanding between the parties and overrides and supersedes any previous agreement between us relating to the Services (which will be deemed to have been terminated by mutual consent). Each party confirms that it has not relied on, and has no remedies in respect of, any representations, assurances or warranties (whether made innocently or negligently) except those expressly set out in these Terms. 15\. 2 We have the right to amend these Terms from time to time by posting the amended terms on the App. When the amended terms are posted on the App, you may be required to choose whether you accept the Terms by clicking the checkbox stating “I have read and agree to the Terms and Conditions”. The amended terms shall be effective as between you and us on the time and date you click on the checkbox. If you do not accept the amended terms, you may not access or use the Services and the App. 15.3 You shall not novate, assign, transfer, charge, sub-license, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms without our prior written consent. We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights or obligations under these Terms and you agree to same and will execute any document necessary or desirable, in our sole opinion, attesting and/or giving effect to it. 15.4 We are not liable or deemed to be in default for any delay or failure in performance of the Services or under these Terms resulting from causes beyond our reasonable control. 15.5 The parties respectively shall ensure that there are done and executed all acts, documents and other things as may reasonably be required for securing each of the rights and obligations of the parties under these Terms. 15.6 Any failure by us at any time to enforce any provision of these Terms shall in no way affect our right thereafter to require complete performance by you, nor shall the waiver of any breach of any provision be taken or held to be a waiver of any antecedent or subsequent breach of any such provision or be a waiver of the provision itself. Any waiver to be effective must be in writing. 15.7 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms. 15.8 Nothing in these Terms is intended to, or is deemed to, establish any partnership or joint venture between the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party. Each party confirms it is acting on its own behalf and not for the benefit of any other person. 15.9 The formational, interpretation and operation of these Terms and all non-contractual obligations arising from or connected with them shall be governed by and construed in accordance with, and all Disputes between the parties arising out of or in any way relating to these Terms or any Disputes between the parties in any way connected with the subject matter of these Terms (whether contractual or non-contractual) shall be governed by, the laws of Ireland. Each Party submits to the exclusive jurisdiction of the Irish Courts. Nothing contained in this clause shall limit our right to bring enforcement proceedings in another jurisdiction or to seek interim, protective or provisional relief in the courts of another jurisdiction. 15.10 Without prejudice to any other rights or remedies that we may have, you hereby acknowledge and agree that damages alone would not be an adequate remedy for any breach of these Terms by you. Accordingly, we shall be entitled to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of these Terms. 15.11 Our rights and remedies provided by the Agreement are cumulative and are not exclusive of any right or remedy provided under Applicable Law or in equity or otherwise under these Terms **16 DEFINITIONS AND INTERPRETATION** 16.1 In these Terms, unless otherwise stated: “Applicable Law” means law applicable in Ireland or any other jurisdiction in which the Services are provided (without further enactment) including Data Protection Legislation and including, without limitation, common law, statute, statutory instrument, proclamation, bye-law, directive, decision, regulation, rule, order, notice, code of practice, code of conduct, rule of court, instruments, delegated or subordinate legislation or guidance notes; “App” means our mobile application, web application, dynamic website or other similar component of the Services, through which End Clients can submit the End Client’s identification documents and related information; “Business Day” means any day which is not a Saturday, a Sunday or a public holiday in Ireland; “Confidential Information” means all information about the organisation, affairs, plans, transactions, proposals, projections, strategies, finance, prices, know how, methodologies, costs, operations, accounts, strategic plan, operational processes, data, systems, Intellectual Property and back-ups, as the case may be, as a result of or in anticipation of or in connection with these Terms or any other information which either party ought reasonably regard as confidential or which is marked or designated as confidential by the party disclosing the information; “End Client” has the meaning given to it in clause 1.3; “Intellectual Property” includes, without limitation, copyrights, discoveries, concepts, domain names, patents, secret processes, database rights, technologies, know how, inventions, ideas, improvements, information, all copyright works, business methods, logos, designs, trademarks, service marks, topography and semi-conductor chip rights, business names, literary, goodwill, dramatic, musical and artistic works anywhere in the world (whether any of the foregoing is registered or unregistered and including any application in relation to any of the aforesaid); “Losses” means any losses, liabilities, damages, costs, expenses, claims, causes of action or judgments (including attorneys’ fees and expenses); “Personnel” means, in respect of a party, that party’s directors, officers, employees, agents, subcontractors and individual contractors; “Services” means the customer due diligence services and related services to be supplied to the End User through the App, website, online portal and other technical means, pursuant to these Terms (and includes, as the context so admits or requires, any one, more or all of them or any part or parts of any one, more or all of them); “Supplier Software” means ID Pal’s proprietary software or third party software licenced by us to you as part of the Services; and “Virus” means any program which contains malicious code or infiltrates or damages a computer system without the owner’s informed consent or is designed to do so or which is hostile, intrusive or annoying to the owner or user and has no legitimate purpose (including any virus, worm, Trojan Horse, trapdoor, software switch, time bomb, malware or logic bomb as these words are generally understood from time to time within the computer industry and any equivalent or similar corruptive mechanism). 16.2 In these Terms, unless otherwise stated: 16.2.1 any reference to any provision of any legislation includes any modification, amendment, re-enactment, extension or consolidation of the legislation together with any secondary legislation made under it for the time being in force; 16.2.2 the masculine gender includes the feminine and neuter and the singular number include the plural and vice versa and words importing persons include firms or companies; 16.2.3 references to “written” or “in writing” include email; 16.2.4 any reference to any document includes that document as amended, replaced or supplemented from time to time; 16.2.5 any reference to a “person” includes any person, firm, company, governmental or other legal entity and its successors, personal representatives and permitted assigns; 16.2.6 a rule of construction does not apply to the disadvantage of a party because the party was responsible for the preparation of these Terms or any part of it; 16.2.7 any headings to clauses are for convenience only and do not affect the meaning of these Terms; 16.2.8 terms such as “including”, “in particular”, “such as”, and “for example” are not to be read as exhaustive, or to limit, but may extend the generality of the provisions to which they relate; and 16.2.10 any obligation on a party in these Terms not to do or omit to do any act or thing is deemed to include an obligation not to permit or suffer such act or thing to be done or omitted, as the case may be. Under Regulation, you have a right to be informed about how and why we process your personal data. This notice is being provided to you as required under Regulation and its purpose is to explain how MUFG Investor Services collects and uses personal data about you and how you can contact us. . --- ### [MUFG Cayman Client Complaints Policy](https://www.mufg-investorservices.com/mufg-cayman-client-complaints-policy/) **Published:** December 4, 2024 **Author:** Jenny Redlin **Content:** ### MUFG Cayman Client Complaints Policy This policy details the complaints handing infrastructure with effective and transparent complaints management processes for the prompt handling of clients’ or investor complaints. MUFG Alternative Fund Services (Cayman) Limited (“MAFS”) is authorized by Cayman Islands Monetary Authority (CIMA) for banking and trust services and MUFG Fund Services (Cayman) Limited (“MFS”) is authorized by CIMA for fund administration and trust services (MAFS and MFS hereinafter referenced jointly as “MUFG Cayman”). Any complaint a client wishes to lodge in relation to MUFG Cayman’s services can be directed to the postal address provided below: MUFG Alternative Fund Services (Cayman) Limited or MUFG Fund Services (Cayman) Limited: 205 Elgin Avenue, Pavilion East Cricket Square, 4th Floor PO Box 852 Grand Cayman KY1-1103 George Town Cayman Islands Attention: Complaints Officer E-mail: regulatorycompliance@mfsadmin.com “Complaint” is defined as an expression of dissatisfaction by a client regarding the provision of services provided to the client. This policy is endorsed by the Board of Directors of MUFG Cayman. This Policy will be reviewed and/ or amended from time to time and/ or as and when considered necessary by the Board of Directors and the Compliance Department. Complaints will be addressed and responded to free of charge. **COMPLAINTS HANDLING PROCESS** Client complaints are overseen by the Compliance Department, the contact details for which is regulatorycompliance@mfsadmin.com All complaints received by the Compliance Department relating to the services provided by MUFG Cayman shall be reported on a quarterly basis to the Board of Directors. Verbal communications can sometimes be unclear or open to interpretation, accordingly, it is in both the client’s interests and MUFG Cayman’s interests that an accurate and clear record of any complaint be produced in writing. The Compliance Department shall review each bona fide complaint received, no later than the next working day after receipt. A timely communication shall be sent to the client acknowledging receipt of the complaint and provide an expected timeline for when the final decision letter should be issued. MUFG Cayman will endeavour to acknowledge the complaint within 24 hours however, at the latest, we will acknowledge it within five business days. MUFG Cayman will provide the complainant with the following details of its complaint handling process/procedures: 1. The contact who will be responsible for reviewing and actioning the complaint; 2. The review process and what this might entail; 3. An estimated timescale for the review process; and 4. If deemed necessary following the conclusion of the complaint by MUFG Cayman, the escalation process for further action by MUFG Cayman. The investigation of the complaint is subject to the provision of the correct information by the Complainant. We will endeavour to provide an appropriate resolution as part of our initial communication. In the event where you are dissatisfied with the resolution presented, we will review the complaint again to determine an alternative resolution where possible. We will look to provide a resolution within one calendar month of the date of receipt of a complaint and failing to resolve within this timeframe, the Complainant will be immediately notified of an expected timeframe for resolution. It is important to note that where the complainant is not satisfied with the resolution presented by MUFG Cayman, they have the right to refer the matter to CIMA. CIMA has further information on their website regarding the process of filing complaints with them, which can be found here: [https://www.cima.ky/policy-on-complaints-against-licensees.](https://www.cima.ky/policy-on-complaints-against-licensees) --- ### [Thought Leadership](https://www.mufg-investorservices.com/mufg-alt-insider/thought-leadership/) **Published:** April 3, 2024 **Author:** I Q **Content:** Thought Leadership ## Operational Considerations for Semi-Liquid Funds In this article, MUFG Investor Services examines the legal and operational considerations surrounding semi-liquid funds and explores approaches that may support future growth through scalable frameworks, appropriate guardrails, and tailored operational support. [ Read the article ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [ ![Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-1024x665.jpg) ](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) [Thought Leadership #### Luxembourg For Alternatives: What Asset Managers Need to Know Before Launching ![Luxembourg For Alternatives: What Asset Managers Need to Know Before Launching](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_241441731-1024x576.jpeg) ](https://www.mufg-investorservices.com/luxembourg-for-alternatives-what-asset-managers-need-to-know-before-launching/) [Thought Leadership #### A Market Matures: Navigating the Rise of Direct Lending ![A Market Matures: Navigating the Rise of Direct Lending](https://www.mufg-investorservices.com/wp-content/uploads/rectangle-239-1.png) ](https://www.mufg-investorservices.com/a-market-matures-navigating-the-rise-of-direct-lending/) [Thought Leadership #### Exploring the Future of the Asia-Pacific Alternatives Markets ![Exploring the Future of the Asia-Pacific Alternatives Markets](https://www.mufg-investorservices.com/wp-content/uploads/dsc_8903-scaled-900x400-1.jpg) ](https://www.mufg-investorservices.com/exploring-the-future-of-the-asia-pacific-alternatives-markets/) [Thought Leadership #### Top 5 Takeaways: Exploring the Fund Firm of the Future and Next-Gen Operating Model ![Top 5 Takeaways: Exploring the Fund Firm of the Future and Next-Gen Operating Model](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_288623191-900x400-1.jpeg) ](https://www.mufg-investorservices.com/top-5-takeaways-exploring-the-fund-firm-of-the-future-and-next-gen-operating-model/) [Thought Leadership #### Embracing the Rise of Hybrid Investment Strategies: Navigating the New Era of Financial Diversification ![Embracing the Rise of Hybrid Investment Strategies: Navigating the New Era of Financial Diversification](https://www.mufg-investorservices.com/wp-content/uploads/gettyimages-1370827731-900x400-1.jpg) ](https://www.mufg-investorservices.com/embracing-the-rise-of-hybrid-investment-strategies-navigating-the-new-era-of-financial-diversification/) [Thought Leadership #### MUFG Investor Services Expands Securities Lending Services in Japan ![MUFG Investor Services Expands Securities Lending Services in Japan](https://www.mufg-investorservices.com/wp-content/uploads/mufg_tokyo.jpg) ](https://www.mufg-investorservices.com/mufg-investor-services-expands-securities-lending-services-in-japan/) [Thought Leadership #### Breaking Boundaries: Unveiling MUFG Investor Services’ Strategic Leap into Payments ![Breaking Boundaries: Unveiling MUFG Investor Services’ Strategic Leap into Payments](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_332089786-scaled-1-1024x622.jpeg) ](https://www.mufg-investorservices.com/breaking-boundaries-unveiling-mufg-investor-services-strategic-leap-into-payments/) [Thought Leadership #### Looking Back at 2023 and Looking Ahead at 2024: Hedge Funds ![Looking Back at 2023 and Looking Ahead at 2024: Hedge Funds](https://www.mufg-investorservices.com/wp-content/uploads/AdobeStock_594055011-1-1024x683.jpeg) ](https://www.mufg-investorservices.com/looking-back-at-2023-and-looking-ahead-at-2024-hedge-funds/) [Thought Leadership #### Staying Ahead of The Curve: A Spotlight on Fund of Funds ![Staying Ahead of The Curve: A Spotlight on Fund of Funds](https://www.mufg-investorservices.com/wp-content/uploads/AdobeStock_173623827-1-1024x797.jpeg) ](https://www.mufg-investorservices.com/staying-ahead-of-the-curve-a-spotlight-on-fund-of-funds/) [Thought Leadership #### A New Era of Expansion with Cyprus Office Launch ![A New Era of Expansion with Cyprus Office Launch](https://www.mufg-investorservices.com/wp-content/uploads/230922-mufg-limassol-am9a4373-scaled-e1696433123945-1024x789.jpg) ](https://www.mufg-investorservices.com/a-new-era-of-expansion-with-cyprus-office-launch/) [Thought Leadership #### Trusted Partners Take a Prominent Role in Managing Middle- and Back-Office Functions ![Trusted Partners Take a Prominent Role in Managing Middle- and Back-Office Functions](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_614426319-1-1024x585.jpeg) ](https://www.mufg-investorservices.com/as-outsourcing-increases-trusted-partners-take-a-prominent-role-in-managing-middle-and-back-office-functions/) [Thought Leadership #### Shining a Light on Cayman as a Hedge Fund Jurisdiction of Choice ![Shining a Light on Cayman as a Hedge Fund Jurisdiction of Choice](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_277978112-1024x304.jpeg) ](https://www.mufg-investorservices.com/shining-a-light-on-cayman-as-a-hedge-fund-jurisdiction-of-choice/) - 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[ Subscribe ](/subscribe/) --- ### [United States Job Opportunities](https://www.mufg-investorservices.com/united-states-job-opportunities/) **Published:** April 4, 2023 **Author:** I Q **Content:** - All LocationsDallas, TX (0)Hybrid (0)New York, NY (0)Remote (0)Rockville, MD (0)San Francisco, CA (0) - All DepartmentsCompliance/Operations (0)Finance (0)Finance/Operations (0)HR (0)ISFT (0)Operations (0)Technology (0) No Results Found --- ### [Videos](https://www.mufg-investorservices.com/mufg-alt-insider/video/) **Published:** April 3, 2024 **Author:** I Q **Content:** Video ## The Custom Fit In a rapidly evolving investment landscape, true partnership means more than excellent service – it means co-creating solutions that fit your fund, your structure, and your strategy. We don’t force fit. We custom-build. Whether you need nuanced reporting, support for complex asset classes, or a setup that doesn’t exist yet, we build what’s needed to keep you ahead. Because when every solution is the right fit, better results follow. Watch the Video ![The Custom Fit](https://www.mufg-investorservices.com/wp-content/uploads/btc_herobanner_partnership_690x372@2x-01-1024x552.jpg) Video #### We’re not just different. We’re Brilliantly Different ![We’re not just different. We’re Brilliantly Different](https://www.mufg-investorservices.com/wp-content/uploads/btc_herobanner_bd_690x372@2x-01-1024x552.jpg) Video #### Better. Together. ![Better. 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[ Subscribe ](/subscribe/) --- ### [Terms & Conditions](https://www.mufg-investorservices.com/terms-and-conditions/) **Published:** March 10, 2023 **Author:** I Q **Content:** This website is owned and/or operated by MUFG Investor Services Holdings Limited, or its affiliate companies (hereafter “MUFG”). Please read these terms and conditions carefully before using this website. By accessing this website you confirm that you accept these terms and agree to be bound and comply with them. If you do not agree to these terms and conditions, please do not access this website. We reserve the right, at our discretion, to change, modify, add, or remove portions of the website and these terms and conditions at any time without prior notification. We recommend that you print a copy of these terms for future reference and check these terms and conditions periodically for changes. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU: These terms and conditions may refer to the following additional terms or statements which also apply to your use of this website: [I. Our Privacy Policy.](https://www.mufg-investorservices.com/privacy-policy/) [II. Our Cookie Policy.](https://www.mufg-investorservices.com/privacy-policy/)[III. Our Location Regulatory Disclaimer.](https://www.mufg-investorservices.com/location-regulatory-disclosure/) 1. MUFG INVESTOR SERVICES “MUFG Investor Services” is a service brand name, and not the name of a contracting firm. MUFG Investor Services is a brand with operations in Cayman Islands, Ireland, Australia, Cyprus, Luxembourg, England, Singapore, Hong Kong, Malaysia, Canada, USA. For a list of the potential contracting MUFG Investor Services firms that fall under this brand name, please refer to our [location page](https://www.mufg-investorservices.com/about-us/our-locations/) and to our [location regulatory disclosure page](https://www.mufg-investorservices.com/location-regulatory-disclosure/) for regulatory disclosures of certain locations. The listed firms are directly or indirectly owned by Mitsubishi UFJ Financial Group, Inc. (“MUFG Group”), and some of the firms may be regulated, contracting, servicing and other entities. This list is subject to change. 2. STATEMENTS This website was prepared for the purpose of providing general information concerning MUFG Investor Services to institutional investment funds, investors, and/or industry consultants. Nothing on this website should be construed as investment advice, an offer to enter a contract of any kind, or a solicitation to buy or sell securities or other financial instruments. Some services described on this website may only be available in certain jurisdictions, or for specific types of clients, and some services may only be offered by select firms. While we believe that any factual statements herein and any assumptions on which the statements are based are accurate, we make no representation or warranty regarding the accuracy of such statements and we are not responsible for, nor liable for, any inaccuracy or reliance upon these statements whatsoever. The information on this website is intended for recipients who are legally permitted to receive it in their respective jurisdictions. It is the responsibility of the recipients to ensure that they comply with their local laws and regulations when receiving and using the information on this website. This may include, but is not limited to, restrictions on the distribution of financial information, data protection and privacy laws and regulations governing the use of financial services. Information on this website may contain forward-looking statements with respect to the financial condition, results of operations and businesses of MUFG, MUTB (defined below), or the MUFG Group. These forward-looking statements involve certain risks and uncertainties that may result from changes in operational environments. 3. INSIDER TRADING Mitsubishi UFJ Trust and Banking Corporation (“MUTB”), a member of the MUFG Group, may posts press releases on this website to facilitate timely disclosure of information to its shareholders, investors, customers, and other stakeholders. The press releases may contain “material facts” defined in Article 166(1) of the Financial Instruments and Exchange Act, concerning the business of MUTB. In the case that a person who receives such information by viewing this website conducts any sale, purchase or certain other transaction designated under the Financial Instruments and Exchange Act in respect to stocks or certain other securities or instruments issued by MUTB, within 12 hours of disclosure to the designated media, such conduct may be deemed to be a violation of this Act. 4. COPYRIGHT The MUFG logo and name is a protected service mark of Mitsubishi UFJ Financial Group, Inc. and may be used by it or its subsidiaries for branding or marketing purposes. You are prohibited from using the MUFG logo and name. Copyright to the contents of this website (including but not limited to all information, brands, and designs) are owned by MUFG or its affiliated companies involved in the operation of the website. They may not be used, copied, or altered without the prior express consent of MUFG. 5. CHANGE IN MUFG SITE CONTENTS We reserve the right to suspend operation of, or change, the contents of this website at any time without prior notification. 6. PRIVACY [Please refer to our Privacy Policy.](https://www.mufg-investorservices.com/privacy-policy/) 7. SECURITY MUFG continuously strives to enhance its website security measures to prevent unauthorized access to, or the loss, destruction, alteration, and unauthorized disclosure of customer information. Measures include: (1) Information entered on the MUFG site is encrypted during transmission by Security Socket Layer (SSL) software. (2) MUFG applies industry standard practices including “firewalls” which block unauthorized access, in order to safeguard the confidentiality of customer information. (3) Appropriate virus alert programs are installed on our computers. Notwithstanding the foregoing, we do not guarantee that our site will be secure or free from bugs or viruses and you alone are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence. In the event of such a breach, your right to use our site will cease immediately. 8. 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The information contained on this site should not be regarded by recipients as a substitute for the exercise of their own judgement. Any and all information is subject to change without notice. We do not represent that such information is accurate or complete in whole or in part. If you rely on this site , you do so at your own risk. No liability whatsoever is accepted by MUFG for any action taken in reliance on the information on this site. It is prohibited to quote, copy, publish, or transfer all or any part of this site without MUFG’s expressed permission in advance. All rights reserved. 13. OTHER TERMS We may transfer our rights and obligations under these terms to another organisation. *As of October 2025* --- ### [T+1: How's It Going? Seamless Transition, Superior Results](https://www.mufg-investorservices.com/solutions/asset-servicing/t1-hows-it-going/) **Published:** June 20, 2024 **Author:** Jenny Redlin **Content:** **T+1 is here. Optimize your processes with MUFG Investor Services.** We understand this is a significant change, but it doesn’t have to slow you down. We’ll help you optimize your processes, manage trade settlement risk and resource allocation. When you leverage our cutting-edge technology and Business Process Outsourcing (BPO) services, you can achieve industry-leading straight-through-processing (STP) rates. ##### Services Designed To Help You Navigate T+1 Include: **Confirmation and Affirmation** A non-regulated service that streamlines downstream processes, helping you minimize risk of settlement failures. Operating in a highly controlled and automated environment, we’ll work together to rapidly identify and resolve issues. **Settlement and Failed Trade Support** Benefit from enhanced settlement efficiency and our failed trade monitoring tool. Our “follow-the-sun” model, with 17 global locations, also ensures uninterrupted middle-office operations, 24 hours a day, five days a week. Focus on growth, not operations. Tap into our advanced technology and expert teams to help minimize manual errors and regulatory risk. Ensure your operations are fully optimized and compliant with T+1. Your performance is our priority. ### If you’re having T+1 transition challenges, we have the solutions. [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) ### Benefits Streamlined downstream processes Cost-effective solution Resource optimization Risk mitigation through automation ## Our BPO Solution Let the experts manage your business processing needs. [Download Our Brochure](https://www.mufg-investorservices.com/wp-content/uploads/mufg_bpo_factsheet_letter_v1-1.pdf) [![Bpo factsheet thumbnail1 1216x580](https://www.mufg-investorservices.com/wp-content/uploads/bpo_factsheet_thumbnail1_1216x580.jpg "Bpo Factsheet Thumbnail1 1216x580 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg_bpo_factsheet_letter_v1-1.pdf) ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) - [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) - [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) - [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) - - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Thank you.](https://www.mufg-investorservices.com/thank-you-2/) **Published:** August 28, 2024 **Author:** Jenny Redlin **Content:** \[seopress\_breadcrumbs\] ## Your preferences have successfully been updated. --- ### [Talk To Our Experts Today](https://www.mufg-investorservices.com/talk-to-our-experts-today/) **Published:** May 12, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Want to Learn More? Discover how we orchestrate scalable and flexible solutions across the entire investment value chain, so you can focus on *growth*. \* indicates required fields --- ### [Successful Cultures Strengthen Firms and Drive Financial Success ](https://www.mufg-investorservices.com/successful-cultures-strengthen-firms-and-drive-financial-success/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** ![Globalaltsummit 1049](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-1049-1024x683.jpg "Globalaltsummit 1049 Mufg Investor Services") When Sarah Mears, our Chief Human Resources Officer, posed the question, “Why does culture matter?” to Liz Collins, a partner at EY, during a fireside chat at our recent Global Alternatives Summit in Miami, it was much more than a Socratic exercise. During the next 40 minutes, Sarah and Liz described the importance of building effective, people-based cultures to drive employee engagement, clearly demonstrating the operational and financial performance benefits, and the ramifications when firms get it wrong. “Culture happens whether we want it to or not,” Liz said during “The Art of Thriving: Fostering Culture & Purpose to Fuel Business Success.” “It can really enhance an organization and drive a strategy forward but it can also pull it down.” In fact, “fostering a sense of trust, purpose and connectivity” is a deliberate choice, Sarah said. “It is not an abstract concept. Whether you choose to create the culture that you want or choose to ignore it, you will create a culture in your work force. As leaders we have a massive impact on that.” Recalling how MUFG Investor Services began a “culture revolution journey,” Sarah said that a 2018 employee survey indicated 67 percent employee engagement. By increasing communication and surveys, creating a learning organization for development, and implementing career management pathways, engagement increased to 91 percent last quarter. Attrition, which was mid-20 percent in 2018, now is 8.5 percent, she said. Industry data is clear that firms creating a stronger performance culture drive value and benefit financially. “92% of leaders that activate \[that type of\] culture see increase in financial performance,” Liz said. “And 62% of the executives have found that as they invest in their culture, they automatically see more innovation through that process.” In a rapidly changing industry, Liz said that “100 percent of transformations will go off course” and that alignment across leaders “is the predominant factors that gets them back on course.” The common element to successful transformations was “putting humans at the center,” she said. “Recognizing if we start with humans and build out to process and technology, you have a 2X chance of being more successful. Those are good odds.” In the post-pandemic world, with four generations in the workforce for the first time, employees who do not feel supported or do not have a clear understanding of a firm’s vision, values and strategy are likely to underperform or leave an organization. Creating an inclusive culture based on trust that focuses on people, diversity, learning and development, wellness and a sense of belonging—with strong support from senior leaders—is critical for success. “Employees are looking to engage and be able to bring their whole self to work,” Sarah said. As firms pursue DEI and ESG strategies, the people-focused components must address “how do you foster inclusivity, how do you create the environment where there is a safe psychological space?” Building trust also means having sometimes difficult conversations with employees, Sarah said. “It comes from being very clear, being direct and being honest about not just the team’s performance but individual performance as well,” she said. “It takes a lot of courage to have those conversations.” [Return to Events Page](https://www.mufg-investorservices.com/events/) --- ### [Strategic Alignment, Education Will Drive HNW Investor Growth](https://www.mufg-investorservices.com/strategic-alignment-education-will-drive-hnw-investor-growth/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** ![Globalaltsummit 0806](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0806-1024x683.jpg "Globalaltsummit 0806 Mufg Investor Services") The influx of high-net-worth and mass affluent investors is significantly changing the dynamic of the global alternatives market, introducing an important new source of capital for fund managers but creating new challenges regarding education, distribution, product suitability and costs. In a panel discussion, “The Future of Global Alts: Democratization, Diversification & Beyond,” at our recent Global Alternatives Summit in Miami, CEO John Sergides discussed how the market is being reshaped with Bill Ferri, Global Head of Asset Management at Cantor Fitzgerald, and Aimee Hirata, Global Head of Product Strategy at BlackRock Alternative Advisors. Once primarily investment vehicles for institutional investors, global alternatives—ranging from hedge funds to private equity, and infrastructure to private capital and real estate—are seeing that finite universe expand with fund managers and investor benefitting. “It’s been proven over and over that high-quality alternatives have a better, long-term impact on the total portfolio context,” Aimee said. And since the global financial crisis, “high-net-worth money has shown itself to be a ‘stickier’ investor in alternative asset classes than institutional money,” Bill said. Fund managers can seize opportunity by tailoring offerings to diversified high-net-worth investors when raising capital, citing a hedge fund that used its bargaining power to negotiate costs, fees and terms that would “help them make money for clients, which was locked up capital, so they didn’t have to be sellers when they didn’t want to be,” Bill said. “That worked exceptionally well.” Fund managers also must improve strategic alignment with products, education and distribution to better equip high-net-worth clients and their advisors in the investment process. “The \[product\] structure has to fit the strategy,” Aimee said. “If you can be disciplined with respect to what you’re willing to create, recognizing there’s this huge pool of capital to go after, I think you can be successful for your end investors, which is what we’re all trying to do.” John acknowledged that “the education process is a real struggle” in attracting high-worth-individuals who want to invest directly in alternatives. Aimee agreed, saying increased education will better equip individual investors to make decisions. “From an investment manager’s perspective, I think the most successful approach is to find those organizations that have that centralized, almost CIO, element with respect to allocation,” she said. The challenge for advisors is ensuring “clients understand what they need for liquidity,” Bill said. “You have to have a consistent allocation to these things, not pick ‘what’s hot’ and then go on to the next one.” All agreed that costs, as well as performance and management fees, are likely to come under greater scrutiny from retail investors. “The question is, what am I getting on a net basis,” Aimee said. “I think you should be willing to pay higher fees if you’re getting that end net result. Are you, as the investment manager, aligned from a fee perspective with what you’re performing for clients. That’s where the performance fees come into play.” Fee pressure discussions often focus on reducing fees rather than improving performance, John said. “The cheapest is never the best, the same as the most expensive is not the best,” he said. “There has to be a fine medium in the middle, where costs build in not only what I do today, but what I’m going to do in the future.” [Return to Events Page](https://www.mufg-investorservices.com/events/) --- ### [Social Media Links](https://www.mufg-investorservices.com/social-media-links/) **Published:** March 9, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## [MUFG Investor Services: Overview | LinkedIn](https://www.linkedin.com/company/mufg-investor-services/) [MUFG Investor Services: Overview | LinkedIn](https://www.linkedin.com/company/mufg-investor-services/) We’re more than just fund administration. Our offerings include a scope of solutions not historically provided by asset servicing companies. From fund financing to subscription lines of credit, securities lending, foreign exchange (FX) services, consulting services and beyond, we help clients reach their goals, while allowing them to stay focused on their growth trajectory. MUFG Investor Services is a leading asset servicing provider for the global alternative investment management industry. From 14 locations around the world, MUFG Investor Services, through its suite of solutions, helps clients mitigate risk, execute seamlessly, and increase efficiencies in their pre and post-trade operations. With over $770 billion in assets under administration, MUFG Investor Services is one of the top fund administrators globally. Its nearly 500 clients represent hedge funds, asset managers, private equity, private debt, real assets, real estate, fund of funds, and more, and benefit from a broad range of additional solutions including fund financing, foreign exchange, custody, trustee services, depository, middle-office outsourcing, securities lending, and other banking services. MUFG Investor Services is a division of Mitsubishi UFJ Financial Group, Inc (MUFG) one of the largest banks in the world with $3.3 trillion in assets. To learn more, please visit us at www.mufg-investorservices.com. --- ### [Searching for Certainty in the Fed Pause Cycle](https://www.mufg-investorservices.com/searching-for-certainty-in-the-fed-pause-cycle/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** ![Globalaltsummit 0761](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0761-1024x683.jpg "Globalaltsummit 0761 Mufg Investor Services") The global capital markets and the geopolitical environment remain extremely fluid and uncertain, but recent decisions by the US Federal Reserve to pause interest rate hikes may provide a clearer view of the near-term economic picture. The impact of the “pause cycle” and a “buyer’s strike” in the US Treasury market, as well as global politics were key topics in a fireside chat, “The Capital Markets & Geopolitical Crossroads,” between Joe Latini, MUFG Investor Services’ Chief Commercial Officer, and Steve Chiavarone, Senior Vice President, Federated Hermes, during our recent Global Alternatives Summit in Miami. For much of the past year, Joe noted that strategists within the same financial firms had diametrically opposed views when interpreting economic signals and whether the economy faced a recession. Steve said that entering a “pause cycle” follows classic economic tradition. “Historically speaking, you can get inflation down if you can get the Federal funds rate at least over the inflation rate or the nominal GDP rate, one of the two” he said. “They’re above the inflation rate, basically at the nominal GDP rate. So, it does make sense for them to pause.” By stepping away from the debate about potential recessions “and that argument back and forth about soft landing/hard landing, you can actually start to make investment decisions,” he said. Steve noted that the economy rallied 20 to 25 percent before recessions dating back to 1990, and that the unemployment rate has never risen during a Fed rate hike cycle. “In fact, the S&P 500 has hit an all-time high each of the last five times that the Fed paused,” Steve said. “Our base-case scenario is that you’re going to grind higher over the course of this year, and you are going to test the old high. That does not preclude a material slow-down next year, and it’s still very much in the probability set. But we don’t think it’s today.” A unique element of the current economic environment has been “buyer’s strike” in the U.S. Treasury market, Joe said. Steve agreed, saying that the supply/demand dynamic “is different and profound but \[has\] uncertain implications.” With the US issuing a “flood of Treasury supply,” the three largest structural Treasury buyers—the US Federal Reserve, the Bank of Japan, and BRICS countries (Brazil, Russia, India, China and South Africa)—have significantly reduced demand. “What’s happening with the bond market is something we haven’t seen in at least 75 years,” Steve said. For example, in the past, two-year yields might fall faster than 10-year yields and financial conditions would loosen. “This time around, the Fed paused in July and the bond market said, ‘Here comes another 100 basis points of tightening. See what your mortgage market feels like with an 8 percent rate.’ And that’s different. It’s the first time that the yield curve is un-inverted in at least 50 years with financial conditions tightening.” The “buyer’s strike” concept could have an impact on geopolitics as the US issues debt to fund support of conflicts including the Ukraine-Russia war, Israel’s battle against Hamas, and tensions in the Indo-Pacific region. “One way or another, we’re financing the conflicts,” Steve said. “You need to issue debt in order to do that. In terms of supply of treasuries, supply of debt and pressure on the Federal Government, this represents an upside risk there.” Even with market and geopolitical uncertainty, and the potential for a recession, Steve urged patience for investors. “Even if you are someone who is bearish, and even if you are someone who sees the conditions for a recession, I think we’re still 6, 9, 12 months away from that,” he said. “And the risk is that you could have equity markets move back to all-time highs.” [Return to Events Page](https://www.mufg-investorservices.com/events/) --- ### [Regulatory & Banking Disclosures](https://www.mufg-investorservices.com/regulatory-and-banking-disclosures/) **Published:** March 8, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] MUFG AFS Cayman Ltd is the banking subsidiary of the MUFG Investor Services Ltd. MUFG AFS Cayman calculates capital ratios and regulatory capital based on the capital adequacy requirements issued by the Cayman Islands Monetary Authority (CIMA), which are based on “International Convergence of Capital Measurement and Capital Standards – A Revised Framework” (Basel II). The Basel II Framework: Rules and Guidelines – Market Discipline Disclosure Requirements (Pillar 3) has been finalized by the regulatory authority (CIMA), effective January 1st 2021. The implementation of Pillar 3 marks the promotion of market discipline amongst banks by increasing transparency. Increased transparency allows for independent and timely scrutiny by stakeholders (i.e. investors, analysts, financial customers and other market participants). ### QUARTER 3 – 2022 [2022 Q3 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/2022/12/MUFG_AFS_CAYMAN_PILLAR_3_DISCLOSURES_QUARTERLY_2022Q3_CONSOLIDATED.pdf) ### QUARTER 4 – 2022 [2022 Q4 MUFG AFS Cayman Ltd – Pillar 3 Disclosure Report](https://www.mufg-investorservices.com/wp-content/uploads/mafs-cayman-pillar-3_q4-2022.pdf) --- ### [Partnering with Clients on the Reengineering Journey](https://www.mufg-investorservices.com/partnering-with-clients-on-the-reengineering-journey/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** ![Globalaltsummit 1196](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-1196-1024x683.jpg "Globalaltsummit 1196 Mufg Investor Services") The transformation of the global alternatives marketplace—with new investors, investment strategies, customer requirements, technology and compliance regulations—is driving funds and service providers to reengineer traditional approaches to capitalize on new opportunities. “There’s a whole new marketplace for alternatives, that’s why we have to invest,” said Mac Kirschner, our Chief Operating Officer, during the panel discussion, “Requiem for Reengineering: Scaling Up Operations to Align with Growth” at our recent Global Alternatives Summit in Miami. “It’s investing in data strategy and having a data foundation. It’s investing in culture, which is huge. It’s retraining your people and getting them ready for this next phase.” Mac joined a group that included Richa Kumar, a Managing Director at KPMG, Adam Menkes, Head of Business Development at Atlas Technica, Shelley Rosensweig, a Partner and Co-Head of Investment Management (NY) at Haynes Boone, and panel moderator Brian Yegidis, our Head of Business Consulting, to explore how funds are moving to streamlined platforms with improved workflow, tailoring products for new investors, and outsourcing front-office functions as part of new target operating models. Richa explained that there has been a “huge expansion in the number of funds” with increased complexity and across geographies, that has strained alternatives marketing and distribution channels. Clients’ complaints range from delays in investor onboarding to AML/KYC processing and late delivery of investor notices. “The infrastructure is choking,” she said. “It’s making asset managers pause.” She added, “Shops that used to be traditionally self-admin are calling KPMG, as an example, and saying, ‘Come do a vendor analysis for us. Come tell us what our Target Operating Model should be.’” Increasingly, firms choosing to outsource some functions that have traditionally been managed in-house. “We are being asked to move from the back office—books and records support—and continue through the middle office and into the client experience, from an onboarding perspective,” Mac said. “Investment managers are asking us to take on AML/KYC and the static data management, bring in those clients in a seamless manner and cut down on all the friction that’s created.” Upgrading technology and eliminating legacy infrastructure will be one of the keys to seizing opportunities in the future. “You have to be ready to incorporate newer solutions like AI, like data programs, like the ability to work from different locations during a pandemic,” Adam said. “By moving toward cloud technology, software as a service-based technology, you’re giving yourself tremendous scale.” Establishing strong controls to protect data and systems from cybercriminals remains a priority, especially as expectations for instant, secure access to data grows. Adam said. “There’s a lot of transition that goes into securing an environment where the data is now everywhere, and it’s not just sort of locked in a room, and you can only get to it one way,” he said, noting that pending SEC rules will require an annual assessment of risk profiles and attestation that funds are aware of, and addressing, risks. Ultimately, any new operating model will require a close partnership between funds and service providers that begins with deconstructing service-level agreements to determine needs, and then working together to achieve those goals, Mac said. “We are a client-service business, first and foremost, and we understand that every client is different,” he said. “Decide what you need and come to us, or bring us into that discussion, and we’ll build the model for you. It is our job to help build and reengineer. We need to be along on that journey with you.” [Return to Events Page](https://www.mufg-investorservices.com/events/) --- ### [MiFID Client Complaints Policy](https://www.mufg-investorservices.com/mifid-client-complaints-policy/) **Published:** June 16, 2023 **Author:** Jenny Redlin **Content:** ### MiFID Client Complaints Policy for MUFG Alternative Fund Services Ireland Limited This policy details the complaints handing infrastructure with effective and transparent complaints management processes for the prompt handling of clients’ or potential clients’ complaints. MUFG Alternative Fund Services Ireland Limited (‘MAFSI’) is authorised by the Central Bank of Ireland for the receipt and transmission of orders. Clients of MAFSI, with whom MAFSI is contracted for the receipt and transmission of orders may submit any complaint they have relating to this service to the postal address provided below. MUFG Alternative Fund Services (Ireland) Limited 15 George’s Quay Dublin 2 D02VR98 Ireland “Complaint” is defined as an expression of dissatisfaction by a Client regarding the provision of reception and/or transmission of orders. This policy is endorsed by the Board of Directors of MAFSI. This Policy will be reviewed and/ or amended from time to time and/ or as and when considered necessary by the Board of Directors and the Compliance Department. Complaints will be addressed and responded to free of charge. --- ##### COMPLAINTS HANDLING PROCESS Client complaints shall be handled by the Compliance Department, the contact details for which is All Complaints received by Compliance relating to the funds managed by MAFS Ireland shall be reported on a quarterly basis to the Board. The Compliance Department shall review each complaint in the Complaints Handling Log, no later than the next working day. A timely communication shall be sent to the Client acknowledging receipt of the complaint and providing an indication of the anticipate response time with a proposed resolution. We will endeavour to acknowledge the complaint within 24 hours however, at the latest, we will acknowledge it within 5 business days. The investigation of the complaint is subject to the provision of the correct information by the Complainant. We will endeavour to provide an appropriate resolution as part of our initial communication. In the event where you are dissatisfied with the resolution presented we will review the complaint again to determine an alternative resolution where possible. We will look to provide a resolution within 1 calendar month of the date of receipt of a complaint and failing to resolve within this timeframe, the complainant will be immediately notified of an expected timeframe for resolution. It is important to note that where the complainant is not satisfied with the outcome of an investigation into a complaint, they have the right to refer the matter to the Financial Services and Pensions Ombudsman in Ireland. --- ### [Global Alternatives Summit: Aligning for the Future](https://www.mufg-investorservices.com/global-alternatives-summit-aligning-for-the-future/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** ![Globalaltsummit 0686. V2](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0686.v2-1024x683.jpg "Globalaltsummit 0686v2 Mufg Investor Services") Successfully adapting to the rapidly changing global alternatives marketplace will require ongoing, close collaboration between funds and service providers, said MUFG Investor Services’ CEO John Sergides, as he opened the firm’s inaugural Global Alternatives Summit in Miami. “We’re here to form new relationships and to renew old ones,” John said, welcoming more than 100 clients, colleagues and industry stakeholders to the Summit. “We need to sit down and talk about the things that matter, so we understand better where your future lies and where our future lies. Right now, we are aligned, but we need to make sure that we remain aligned.” Looking back over the past decade, John traced the organic growth of MUFG Investor Services, as the firm approaches the trillion-dollar mark in assets under administration. John cited the 30% rate of growth during the last six years, far above the industry’s average of less than 5%, and he noted the firm has significantly expanded beyond fund administration and asset management to include FX, banking, business consulting, and a host of other services. “We’re no longer the partner that we used to be, but we’ve become the partner that people needed us to be,” John said. “The metric I’m most proud of is the fact that we don’t lose clients. We grow by word-of-mouth. We grow through selective marketing and we grow sustainably. That tells the best story.” At the same time, the firm continues to invest in hiring and retaining top talent. “Our people drive our business, and we pride ourselves in having the best people out there,” he said. Noting the “symbiotic relationship” between fund managers, providers and vendors, he identified cybersecurity, managing costs and mitigating risks as the biggest threats facing the industry in the future. “When firms suffer a cybersecurity event, it can be really damaging to their future and their trajectory,” John said. As costs increase, including salaries and incentives as well as vendor charges, the industry must determine who will bear those costs. And firms must effectively manage risk and understand “where does risk lie within our organization, your organization, and the general marketplace,” John said. “Where is this risk being transferred to? Is it the right place for this risk to sit and how is it being managed?” By examining the “commonality between our clients and partners,” John said providers will better understand how they can invest to help fund managers remove “asymmetrical risk problems, where perhaps they’re not adding value and we can do better in a way that adds value to them and to their investors.” The Summit’s goal was to provide an opportunity to look to the future and “come away with a common direction and theme,” John said. “It’s unlikely we’re going to come to some dramatic answers and conclusions in the next day or so, but it gives us room to think and understand what we discussed. These are long-term problems and we have to start looking at solutions.” [Return to Events Page](https://www.mufg-investorservices.com/events/) --- ### [Exploring the Upside, and Risks, of Artificial Intelligence in Alts](https://www.mufg-investorservices.com/exploring-the-upside-and-risks-of-artificial-intelligence-in-alts/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** ![Globalaltsummit 0980](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0980-1024x683.jpg "Globalaltsummit 0980 Mufg Investor Services") The rise of artificial intelligence (AI), and its potential use in the global alternatives’ ecosystem, is reshaping views about processes ranging from onboarding to investment management and cybersecurity. The extent to which AI has shifted industry discussions about technology in the year since ChatGPT launched was evident during the discussion, “Rewiring the World: How Technology is Reshaping FinTech,” at our recent Global Alternatives Summit in Miami. Adil Rehman, our Global Head of Payments & Liquidity, was joined by panelists Mark O’Donnell, Financial Services Industry Lead for AWS, Steven Shwartz, Owner of AI Perspectives, and Evangelos Skianis, our Chief Technology Officer, to exchange views on AI’s strengths and weaknesses, as well as potential risks. The panelists touched on the distinction between traditional software, generative AI (e.g., large language models) and predictive AI (e.g., machine learning), and their uses in processing large volumes data for functions including asset management, reporting, and onboarding new clients and employees. “What you have to do as an organization is understand what each of the three types of automation can and can’t do,” Steven said. “Now you start making use cases of what might be possible, and only then do you go and look at the cost of building each capability.” Mark noted that AI can automate data stored in individual documents and reuse that data across processes, including employee onboarding, Anti-Money Laundering and Know Your Customer applications. In addition, funds are exploring ways to use AI as an investment management process tool. “You have text extraction, summary, search, and the ability to generate as well as to cull tools,” he said. “These are the building blocks and then you ask the question, ‘What can I build in my business using this?’” Typically, client questions on AI focus on “where do I start? Do I partner up with a vendor? And what about my data,” Evangelos said. He suggested an incremental approach—beginning with mature process where results can be measured and compared to established metrics, and then finding partners to assist with more complex processes to protect data and manage costs. “Don’t invest in building anything that’s generalized,” he said. “Find ways to partner with your cloud providers, use their managed models, don’t invest in building your own model. Understand your use cases, then you can start fine tuning your models.” While panelists noted the significant potential for AI technology, they added that existing tools posed challenges—generating inaccurate outputs and providing possible entry points for cybercriminals—that require vigilance to protect proprietary data and digital channels. “You’ve got to test for bias, you’ve got to put guardrails around the tools to prevent them from generating toxic output,” Steven said. The potential for inaccurate or inappropriate use of AI means that “we should never forget we still need people in the loop to look at outputs,” Evangelos said. “And you also need people on top of the loop to monitor, adjust and look at metrics, and if necessary, turn systems off on the public-facing side.” With real cybersecurity risks to consider, funds and their service providers must “keep in the arms race with the bad guys,” Mark said. “This is an accelerator—more digital, more data strategy, better cybersecurity posture.” [Return to Events Page](https://www.mufg-investorservices.com/events/) --- ### [Expanding Models, Platforms for Alts’ Retail Investors](https://www.mufg-investorservices.com/expanding-models-platforms-for-alts-retail-investors/) **Published:** December 14, 2023 **Author:** Jenny Redlin **Content:** ![Globalaltsummit 1099](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-1099-1024x683.jpg "Globalaltsummit 1099 Mufg Investor Services") With new capital flows in global alternatives of between $500 billion and $1 trillion expected from global mass affluent retail investors in the next three years, fund managers are developing new strategies and reexamining models to attract that capital. Recognizing and addressing the needs of retail investors in the alternatives marketplace—who are expected to increase holdings from 2% to 5% in the next three years—was a key theme of the panel discussion, “Alternatives Go Mainstream: Raising Capital in the New Paradigm,” hosted by Michele Martin, our Head of North American Sales, with panelists James Costabile, Head of Alternative Investment Distribution at iCapital, and Shannon Murphy, Managing Director at Jefferies, at our recent Global Alternatives Summit in Miami. “It’s really hard to overstate how much of a transition period we’re in right now,” Shannon said. “Alternatives are increasingly a ‘must need’ part of portfolios, whether it is on the retail front or the institutional front.” James noted that 85 percent of US households have financial assets of less than $500,000, while about 1.5 percent have financial assets above $5 million. The remaining 13.5 percent of households have financial assets between $500,000 and $5 million, and his firm is seeing increased flows in alternatives—such as registered funds, non-traded Real Estate Investment Trusts and interval funds—focused on that 13.5 percent. The results of an investment advisor survey conducted by iCapital in April found that 95% of the 400 respondents “either plan to increase or keep their allocation to alternative investments the same in the next 12 months,” James said. “When you looked at those financial advisors that had more than a half a billion dollars of AUM and above, roughly two-thirds of those advisors actually planned on increasing their allocation to alternative investments.” Education, distribution, liquidity of products, portfolio fees, and cost-effective methods of raising capital continues to dominate discussions within the industry. Shannon noted that the “best distribution is grounded in education and explaining why the incremental dollar should be allocated to your fund instead of going someplace else.” Citing the success of platform growth in the last few years, she said some well-known multi-manager “pod” shops experienced “parabolic growth” in generating returns. She added, “money keeps flowing into that space, even now, even where people have termed out capital, they’re locking it up for longer—two, three, in some cases, five years—and the appetite isn’t quite ebbing.” And the industry is innovating to improve asset allocation, as “the model marketplace has grown pretty dramatically at the financial advisor level, but also asset managers are creating their own models, which are generally risk-based portfolios, conservative to aggressive,” James said. “I think the next innovation is, how do you package these periodic liquidity alternative investments in such a way to make it scalable for that advisor and that firm to allocate to alts—where you have characteristics of hedge funds, private credit, private equity, and real assets as part of that.” When reviewing portfolio diversification, asset allocation and potential volatility, Shannon said, “it’s really important to get granular on what your specific portfolio needs are going forward, and think about some of the solutions that might exist now, but didn’t exist the last time we all went through these exercises in 2019, 2015 and even prior to that.” [Return to Events Page](https://www.mufg-investorservices.com/events/) --- ### [Tax Strategy](https://www.mufg-investorservices.com/tax-strategy/) **Published:** June 12, 2023 **Author:** Jenny Redlin **Content:** ## Tax strategy of MUFG Fund Services (UK) Limited MUFG’s corporate vision is to be the world’s most trusted financial group and is committed to act responsibly in the best interest of its customers and society as a whole. The Company’s tax strategy and tax risk appetite reflect the group’s vision and values. The Company’s tax strategy is to manage the Company’s tax position and associated tax risks in a way that best supports the Company’s business strategy while seeking to minimize tax risk wherever practicable. **TAX GOVERNANCE AND MANAGEMENT OF TAX RISK** Ultimate responsibility for the Company’s tax strategy and tax governance framework rests with the Company’s Board. Day to day responsibility for operating in accordance with the tax strategy and corporate tax compliance rests with the Financial Controller and Internal Global Tax Lead. The Payroll Department is responsible for compliance with PAYE and any other employment related tax matters. Where there is uncertainty or complexity in relation to tax risks, the business engages with third party tax advisors to support its tax compliance and to ensure its tax filing obligations are completed appropriately. We understand the importance of tax in the wider context of business decisions and have processes in place to ensure tax is considered as part of our decision-making process. The Board is conscious of the potential reputational damage caused by inadequate tax governance and sees applying diligence and care in the management of the processes and procedures by which all tax related activities are undertaken. **APPETITE FOR UK TAX RISK** The Company’s appetite for UK tax risk reflects the group’s vision and values. Although the Group operates in a complex international sector which by its nature carries a degree of tax risk, the Group seeks to minimize or avoid tax risk wherever practicable. In the case of tax issues with a degree of uncertainty we will seek expert professional advice. **ATTITUDE TOWARDS UK TAX PLANNING** Tax is a business cost. The Company is prepared to consider planning to mitigate this cost, but, in line with its appetite for tax risk, only where this is expressly permitted or envisaged by tax law in the context of genuine commercial activity or to support regulatory policy objectives. The Company accepts it should pay the tax intended by Parliament on its commercial activities. In doing so the Company seeks to obtain tax relief for its business costs and to prevent its income being taxed more than once. The Company aims to price all transactions with overseas affiliates on the basis of the arm’s length standard, interpreted using OECD guidelines. The Company is not prepared to be party to, or to knowingly facilitate for others, transactions designed to achieve results which do not accord with the aim or intention of tax laws, whether in the UK or overseas. The Company does not provide tax advice, nor design nor promote tax-based products to others. Staff are not measured, nor incentivized to act, by reference to tax savings for the Company or for others. **APPROACH TO DEALING WITH HMRC** The Company is committed to the principles of openness and transparency in its approach to dealing with HMRC. We employ the services of professional tax advisers to act as our agents, and if necessary, they liaise with HMRC on our behalf. They remain under the supervision of the Global Tax Lead. The Company regards the publication of this strategy as complying with its duty under FA 2016 Schedule 19 paragraph 22(2) to publish the company UK tax strategy in the current financial year. --- ### [Sovereign Wealth Entities1](https://www.mufg-investorservices.com/sovereign-wealth-entities1/) **Published:** March 7, 2023 **Author:** I Q **Content:** **Broaden your portfolio and maximize your returns while we uphold your operational integrity** We have an in-depth understanding of the intricacies of sovereign wealth funds, whether you invest in real estate, stocks, bonds, or alternatives. Our automated trade capturing, reconciliation, reporting, and distribution processes become the backbone of your middle- and back-office, providing the efficiency you need to diversify your portfolio and make a positive impact on your country’s economy and people. Our continuous investment in technology ensures accuracy and responsiveness, freeing us to focus on service excellence and bespoke solutions to meet your funds’ operational requirements. **MORE THAN ADMINISTRATION** As a division of one of the world’s largest banks, we’re positioned to provide you with end-to-end operational support of your trading needs. From custody to foreign currency services, securities lending, and fund financing, we serve as your holistic solutioning for outsourcing and borrowing. **CLIENT SERVICE CENTERS CLOSE TO YOU** Being geographically close to you allows you and your investors to reach us in multiple time zones. Our locally domiciled experts resolve issues in real-time, minimizing operational risk. **NEXT-GEN TECHNOLOGY** Our unique NAV Workflow technology, the bedrock of our accounting services, reviews and validates 250+ data points, from background checks through trade processing, pricing and capital distribution, freeing our experts to analyze and address your specific needs. We continually invest in transformative technology to improve our support, reduce your paperwork, and enhance the experience of your investors. Partner with us to access an unparalleled suite of integrated services that add value at every stage of the operational lifecycle. ![Portrait of cheerful young manager handshake with new employee.](https://www.mufg-investorservices.com/wp-content/uploads/portrait-of-cheerful-young-manager-handshake-with-new-employee-1024x684.jpg "Portrait of Cheerful Young Manager Handshake with New Employee Mufg Investor Services") --- ### [Family Offices](https://www.mufg-investorservices.com/our-clients/family-offices/) **Published:** March 8, 2023 **Author:** I Q **Content:** # Family Offices \[seopress\_breadcrumbs\] ## Our Clients [Institutional Investors](/who-we-serve/institutional-investors/) [Investment Consultants](/who-we-serve/investment-consultants/) [Investment Managers](/who-we-serve/investment-managers/) [Fund of Funds](/our-clients/investment-managers/fund-of-funds/)[Hedge Funds](/our-clients/investment-managers/hedge-funds/)[Infrastructure](/our-clients/investment-managers/infrastructure/) [Mutual Funds](/our-clients/investment-managers/mutual-funds/)[Private Debt](/our-clients/investment-managers/private-debt/)[Private Equity](/our-clients/investment-managers/private-equity/)[Real Assets](/our-clients/investment-managers/real-assets/)[Venture Capital](/our-clients/investment-managers/venture-capital/) [Pensions & Endowments](/who-we-serve/pensions-endowments/) [Sovereign Wealth Entities](/who-we-serve/sovereign-wealth-entities/) ## Focus on protecting your portfolio The unique nature of a family office means you need cutting-edge tools to thrive in the complex investing world, while receiving the personal touch you deserve. Our integrated suite of solutions ensures your family office runs with seamless precision. By combining scalable technology services and subject-matter expertise, we’ll help you improve efficiencies, reduce cost and manage risk through your entire investment lifecycle. As your operational partner, we deliver tailored services and solutions to ensure the seamless execution of your family office strategies. And we’ll provide the flexibility to navigate the often-complex investment landscape, while helping you achieve your primary goals: Protecting your portfolio while maximizing returns. ![Mufgis2 553](https://www.mufg-investorservices.com/wp-content/uploads/mufgis2-553.jpg "Mufgis2 553 Mufg Investor Services") --- ## News & Insights [](https://www.mufg-investorservices.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) In The News ### Inside MUFG Investor Services' Rise as a Global Asset Servicing Leader Sep 12, 2026 Page 1 of 611[2](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=2 "Page 2")[3](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=3 "Page 3")[4](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=4 "Page 4")[5](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=5 "Page 5")[ ](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=2)[ »](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=61) [](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) Blog ### Private Market Operations: What a Reset Means for Alternative Asset Managers August 6, 2026 [](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) Thought Leadership ### Operational Considerations for Semi-Liquid Funds August 5, 2026 --- [View All Posts](/news-insights/) --- ### [Mutual Funds](https://www.mufg-investorservices.com/our-clients/investment-managers/mutual-funds/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Mutual Funds # Focus on maximizing profits ### The digitalization of the investor experience means that firms must continually adopt new automation and improve operational efficiencies to preserve mutual fund capital and maximize profits. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our mutual fund service model provides state-of-the-art tools for fund administration, fund accounting, transfer agency and custody solutions for mutual funds managed by investment advisors under the Investment Companies Act of 1940 (’40 Act Funds) and Undertakings for the Collective Investment in Transferable Securities (UCITS). By seamlessly integrating our suite of solutions, you’ll have scalable, automated fund management tools to streamline your processes, simplify your operations and help resolve your most difficult challenges with greater flexibility. This empowers your investment advisors to better focus on their primary goal: Maximizing profits to better serve clients. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Institutional Investors # Focus on driving revenue growth ### Our integrated suite of solutions helps institutional investors manage the growing scope and scale of the complex ecosystem it operates within. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) **Our global experts provide the guidance and insight to diagnose issues, and deliver scalable, customized solutions help achieve your core investment objectives.** And as market conditions and regulations evolve across global jurisdictions, we help you to simplify market complexity, identify potential problems and provide insight to ensure your investments are secure and comply with the latest mandates. We know that nothing is more important than the solid performance, safety and integrity of your institutional funds. As operational partner, we’ll work together and provide flexible solutions that ensure the seamless execution of your strategies and drive new revenue growth. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/) **Published:** March 8, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Investment Consultants # Focus on enchancing your clients’ success ### Investment consultants, including Outsourced Chief Investment Officers (OCIOs) balance the demands of clients with the realities of the global financial markets. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Tap into our integrated suite of solutions for tailored solutions to help you more effectively manage clients’ portfolios, regardless of how the market is performing. Our scalable technology provides operational integrity for administrating a wide range of financial products and structures, delivering the critical, time-sensitive support to help you monitor activity across the globe. As your operational partner, we provide the flexibility for navigating the often-complex landscape, while reducing cost and mitigating risk, to achieve your primary goal: Enhancing your clients’ financial success. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Hedge Funds](https://www.mufg-investorservices.com/our-clients/investment-managers/hedge-funds/) **Published:** February 23, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Hedge Funds # Focus on generating returns ### As the breadth and scope of hedge funds continue to expand, the challenge of managing investments through their lifecycle grows as well. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our integrated suite of solutions alleviates that operational burden, allowing you to focus on your most important goal—executing the sophisticated and often complex strategies to optimize returns for your investors. As the digital transformation of the industry accelerates, and market conditions and regulations evolve across global jurisdictions, our experts help you evaluate potential problems quickly. Then we’ll deliver scalable solutions built around your hedge fund’s unique needs to give you maximum flexibility. We know that nothing is more important than the faith your investors place in the success, safety and integrity of your hedge fund. And as your operational partner, we help you to ensure the seamless execution of your operational needs, so you can focus on generating returns. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ### Related Resources ![Overview brochure thumbnail 1216x580](https://www.mufg-investorservices.com/wp-content/uploads/overview_brochure_thumbnail_1216x580-1.jpg "Overview Brochure Thumbnail 1216x580 Mufg Investor Services") BROCHURE A Partnership Built Around You Our focus is on support you need to accelerate growth. [](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-a-partnership-built-around-you.pdf) ![A close up of a financial chart on a computer screen with bokeh lights in the background, representing business analytics business concept, bokeh generative ai](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_594055011-scaled-1.jpeg "a Close Up of a Financial Chart on a Computer Screen with Bokeh Lights in the Background Representing Business Analytics Business Concept Bokeh Generative Ai Mufg Investor Services") ARTICLE Hedge Funds Looking Back at 2023 and Looking Ahead at 2024: Hedge Funds [](https://www.mufg-investorservices.com/looking-back-at-2023-and-looking-ahead-at-2024-hedge-funds/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Pensions & Endowments # Focus on driving growth ### Our integrated suite of robust tools provides your teams with precise, reliable systems to ensure streamlined, efficient operations—from essential daily accounting to the calculation and administration of waterfall and carried interest. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Whether you offer cash aggregation, collateral allocation or manage asset financing to allocate positions for your clients, our comprehensive, scalable solutions are tailored to meet your unique needs and allow you to focus on managing potential exposure to safeguard your assets. As your operational partner, we’ll give you the flexible services to help drive growth and mitigate risk, enabling pensions to continue providing security for retirees and ensuring endowments serve their dedicated purpose far into the future. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Sovereign Wealth Entities # Focus on serving your country’s economy and people ### As the volume of assets under management grows in sovereign wealth funds, we provide the critical operational support needed to maximize returns and expand your portfolio to create strong future growth. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our integrated suite of scalable tools and systems are tailored to meet your unique needs—whether you invest in real estate, stocks, bonds or alternatives. Our automated trade capturing, reconciliation, reporting and distribution tools streamline your processes, simplify your operations and help resolve your most difficult challenges. Our investment in digital technology—tailored to your assets—ensures accuracy and rapid response, freeing your teams to work with our experts and focus on service, analysis and bespoke solutions to meet your needs. As your partner, we give you the flexibility to ensure the seamless execution of your sovereign wealth fund strategies, enabling you to diversify your portfolio strategies and achieve your most important goal: Serving your country’s economy and people. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Fund of Funds](https://www.mufg-investorservices.com/our-clients/investment-managers/fund-of-funds/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Fund of Funds # Focus on serving your clients ### As global financial markets evolve, operational risk poses significant ongoing challenges for funds of funds. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our digital operating environment helps simplify the complexity clients face in managing that risk. Our scalable, multi-faceted approach provides fast access to critical data, analytics and documentation needed to comply with market, regulatory and governance requirements. And as regional jurisdictions adopt new regulations, our experts help you identify and diagnose problems. Then we deliver solutions built around your fund of fund’s unique needs. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ### Related Resources ![Overview brochure thumbnail 1216x580](https://www.mufg-investorservices.com/wp-content/uploads/overview_brochure_thumbnail_1216x580-1.jpg "Overview Brochure Thumbnail 1216x580 Mufg Investor Services") BROCHURE A Partnership Built Around You Our focus is on the support you need to accelerate growth. [](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-a-partnership-built-around-you.pdf) ![Technical financial graph on technology abstract background](https://www.mufg-investorservices.com/wp-content/uploads/AdobeStock_173623827-1-1024x797.jpeg "Technical Financial Graph on Technology Abstract Background Mufg Investor Services") ARTICLE A Spotlight on Fund of Funds Staying ahead of the curve. [](https://www.mufg-investorservices.com/staying-ahead-of-the-curve-a-spotlight-on-fund-of-funds/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Infrastructure](https://www.mufg-investorservices.com/our-clients/investment-managers/infrastructure/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Infrastructure # Focus on serving your clients ### Fund managers face significant challenges in maintaining operational integrity while managing complex, diverse fund and project structures that require scalable, integrated solutions to deliver critical, time-sensitive support efficiently. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our integrated suite of scalable solutions provides the operational integrity you need to administer a wide range of infrastructure fund and project structures, delivering the critical, time-sensitive support you need. Our systems integrate with your accounting and reporting platforms—flexibility that it critical whether your focus is core or higher risk assets, or if you target investments in one country or across multiple borders and regulatory jurisdictions. Our cutting-edge tools aggregate, validate and distribute data throughout the subscription, trading, distribution and reporting process to significantly improve system performance and simplify complexity while reducing risk. Tap into our solutions to simplify and streamline your operational processes, increase efficiencies and mitigate risks, so you can focus on your primary goal: Generating returns. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Our Private Markets Solutions Learn how we unlock exceptional value and opportunity for our private market clients with our innovative suite of solutions that offer far beyond just asset servicing. [Download Our Brochure](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf) [![Private market brochure thumbnail 1216x580](https://www.mufg-investorservices.com/wp-content/uploads/private_market_brochure_thumbnail_1216x580.jpg "Private Market Brochure Thumbnail 1216x580 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Private Equity](https://www.mufg-investorservices.com/our-clients/investment-managers/private-equity/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Private Equity # Focus on driving revenue ### As global private equity funds thrive, we’re committed to providing the operational support you need to drive increased revenue and enable strong future growth. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our integrated suite of solutions help ensure—whatever the size, style and maturity of your funds—that you have the most accurate data and analytics available for robust portfolio growth strategies. From core accounting services to fee modeling, waterfall distribution calculations and client presentations, we simplify complexity with these scalable administration services to streamline your operational processes, increase efficiency and reduce costs and risk. By supporting your journey from startup funding through multiple closes, capital calls, and capital distributions over multiple asset classes, we enable you to better focus on your primary goal: Maximizing revenue while charting successful future investment strategies. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ### Related Resources ![Lp servicing factsheet 580x580](https://www.mufg-investorservices.com/wp-content/uploads/lp-servicing-factsheet_580x580.jpg "Lp Servicing Factsheet 580x580 Mufg Investor Services")FACT SHEET Limited Partner Servicing [](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-limited-partner-servicing-1.pdf) ![Private market thumbnail 580x580 2](https://www.mufg-investorservices.com/wp-content/uploads/private_market_thumbnail_580x580-2.jpg "Private Market Thumbnail 580x580 2 Mufg Investor Services") BROCHURE Solutions for Private Markets [](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf) ![Digital graph interface, stock market](https://www.mufg-investorservices.com/wp-content/uploads/the-lp-view-3-scaled.jpeg "Digital Graph Interface Stock Market Mufg Investor Services") ARTICLE The LP View: Asia’s Fund-Financing Market Getting More Crowded [](https://www.mufg-investorservices.com/the-lp-view-asias-fund-financing-market-getting-more-crowded/) ![Conducting data centric stock market analysis tailored for hedge fund brokers](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_688070567-1.jpeg "Conducting Data Centric Stock Market Analysis Tailored for Hedge Fund Brokers Mufg Investor Services") ARTICLE Navigating Competitive Fundraising in 2024: The Crucial Role of Outsourcing Operations [](https://www.mufg-investorservices.com/navigating-competitive-fundraising-in-2024-the-crucial-role-of-outsourcing-operations/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Venture Capital](https://www.mufg-investorservices.com/our-clients/investment-managers/venture-capital/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Venture Capital # Focus on finding the next ‘big thing’ ### Venture capital funds are the engines that turn ideas into new products and services, and we’re committed to helping you drive innovation for the future. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our integrated suite of solutions provides your teams with precise, reliable tools and systems to ensure streamlined, efficient operations—from essential daily accounting to calculation and administration of waterfall and carried interest. And our investment in the latest automation and digital technology—tailored to your assets—enables you to focus on specific operational needs in the complex and rapidly changing world of startup investing. We deliver scalable solutions built around your venture capital fund’s unique needs to simplify complexity—whether you offer special purpose vehicles, a single domestic investment structure or numerous structures across jurisdictions. As your operational partner, we’ll work together to make sure your venture capital fund strategies are executed flawlessly to enhance your success and strengthen your reputation. In this way, we provide the flexibility to better focus on your primary goal: Capturing new investment and capital-raising opportunities and helping to create the ‘next big thing.’ ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Our Private Markets Solutions Learn how we unlock exceptional value and opportunity for our private market clients with our innovative suite of solutions that offer far beyond just asset servicing. [Download Our Brochure](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf) [![Private market brochure thumbnail 1216x580](https://www.mufg-investorservices.com/wp-content/uploads/private_market_brochure_thumbnail_1216x580.jpg "Private Market Brochure Thumbnail 1216x580 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg-investor-services-private-markets.pdf) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Press Room](https://www.mufg-investorservices.com/press-room/) **Published:** February 21, 2023 **Author:** I Q **Content:** In the news ## Navigating the Complexities of Evergreen Fund Structures Asset managers seeking novel investment vehicles to capture trillions of dollars in fresh capital are turning to semi-liquid approaches to meet evolving retail and institutional investor needs for private markets access with some liquidity. [ Read the article ](https://www.mufg-investorservices.com/navigating-the-complexities-of-evergreen-fund-structures/) ![Featured in Funds Europe]() ## In the News [ In The News Fi Dinh Honored at the 2026 Women in Finance Asia Awards ![]() Read the article ![Blurred concert crowd facing a brightly lit stage with warm bokeh lights and colorful screens in the background, creating a vibrant evening performance scene.]() ](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) [ In The News #### Operational Readiness for Evolving Private Market Structures ![Featured in Alternatives Watch]() ](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) [ In The News #### A Strong Start to 2026: Industry Awards and Recognition ![Guests seated at round tables at an awards dinner]() ](https://www.mufg-investorservices.com/a-strong-start-to-2026/) [ In The News #### Sarah Mears Receives Women in Technology and Data Awards Recognition ![Featured in WatersTechnology]() ](https://www.mufg-investorservices.com/sarah-mears-receives-women-in-technology-and-data-awards-recognition/) [ In The News #### Competing for LP Commitments: The Importance of Operational Precision in 2026 and Beyond ![Featured in The Alternative Investor]() ](https://www.mufg-investorservices.com/competing-for-lp-commitments-the-importance-of-operational-precision-in-2026-and-beyond/) [ ![]() All In the News ](https://www.mufg-investorservices.com/press-room/in-the-news/) ## Press Releases [ Press Releases #### MUFG Investor Services Tops $1 Trillion in Assets Under Administration ![$1 trillion in assets under administration graphic]() ](https://www.mufg-investorservices.com/mufg-investor-services-tops-1-trillion-in-assets-under-administration/) [ Press Releases #### MUFG Investor Services Expands Global Footprint Establishing New Operational Center in Malaysia ![Kuala Lumpur skyline with the Petronas Towers]() ](https://www.mufg-investorservices.com/mufg-investor-services-expands-global-footprint-establishing-new-operational-center-in-malaysia/) [ Press Releases #### MUFG Investor Services Expands Banking Solutions to Provide Global Payment and Cash Management Services to Clients ![Abstract network of connected blue data points]() ](https://www.mufg-investorservices.com/mufg-investor-services-expands-banking-solutions-to-provide-global-payment-and-cash-management-services-to-clients/) [ Press Releases #### MUFG Investor Services Names Fi Dinh as Head of Fund Finance, Asia-Pacific Region ![Fi Dinh standing in a MUFG Investor Services office]() ](https://www.mufg-investorservices.com/mufg-investor-services-names-fi-dinh-as-head-of-fund-finance-asia-pacific-apac-region/) [ ![]() All Press Releases ](https://www.mufg-investorservices.com/press-room/press-releases/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [USA Patriot Act](https://www.mufg-investorservices.com/usa-patriot-act/) **Published:** March 8, 2023 **Author:** I Q **Content:** ### Important information about procedures for opening a new account in the U.S. To help the U.S. government fight the funding of terrorism and money laundering activities, federal law requires MUFG Investor Services to obtain, verify and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, and other information that will allow us to identify you. We may also ask to see identification documents, including government issued licenses. --- --- ### [Press Releases](https://www.mufg-investorservices.com/press-room/press-releases/) **Published:** October 17, 2025 **Author:** wpsupport@ironistic.com **Content:** Press Releases ## MUFG Investor Services Tops $1 Trillion in Assets Under Administration Company Celebrates Significant AUA Milestone and Ten Years of Operation FEBRUARY 6, 2024 – MUFG Investor Services, a global leader in asset servicing, administration, and banking solutions for the alternative investment management industry, is pleased to announce that its assets under administration (AUA) have surpassed the $1 trillion mark. This milestone comes as it celebrates ten years of operating the business. With a global footprint across North America, Europe, and Asia Pacific, the company’s operations now span 17 strategic locations around the world. This includes recent office openings in Cyprus, Malaysia, Australia, and Vancouver, with a global staff of more than 2,300 employees. The business experienced significant organic growth over the last decade, laying a solid foundation for a sustainable and robust future. Mitsubishi UFJ Financial Group, Inc (MUFG) first entered the alternative asset administration business in 2013, and today, MUFG Investor Services is a global leader in asset servicing and one of the largest fund administrators in the world. To support clients across the entire investment value chain, new services were launched over the last ten years including fund financing, banking, securities lending, custody, foreign exchange overlay (FXO), and most… [ Read the article ](https://www.mufg-investorservices.com/mufg-investor-services-tops-1-trillion-in-assets-under-administration/) [ ![MUFG Investor Services Tops $1 Trillion in Assets Under Administration](https://www.mufg-investorservices.com/wp-content/uploads/trillion-website-1-1024x622-1.jpg) ](https://www.mufg-investorservices.com/mufg-investor-services-tops-1-trillion-in-assets-under-administration/) [Press Releases #### MUFG Investor Services Expands Global Footprint Establishing New Operational Center in Malaysia ![MUFG Investor Services Expands Global Footprint Establishing New Operational Center in Malaysia](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_100218316-1024x683-1.jpeg) ](https://www.mufg-investorservices.com/mufg-investor-services-expands-global-footprint-establishing-new-operational-center-in-malaysia/) [Press Releases #### MUFG Investor Services Expands Banking Solutions to Provide Global Payment and Cash Management Services to Clients ![MUFG Investor Services Expands Banking Solutions to Provide Global Payment and Cash Management Services to Clients](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_209172100-1024x576-1.jpeg) ](https://www.mufg-investorservices.com/mufg-investor-services-expands-banking-solutions-to-provide-global-payment-and-cash-management-services-to-clients/) [Press Releases #### MUFG Investor Services Names Fi Dinh as Head of Fund Finance, Asia-Pacific Region ![MUFG Investor Services Names Fi Dinh as Head of Fund Finance, Asia-Pacific Region](https://www.mufg-investorservices.com/wp-content/uploads/img_fi_dinh_thumbnail_for_article-1.jpg) ](https://www.mufg-investorservices.com/mufg-investor-services-names-fi-dinh-as-head-of-fund-finance-asia-pacific-apac-region/) [Press Releases #### MUFG Investor Services Celebrates 50 Years in the Cayman Islands ![MUFG Investor Services Celebrates 50 Years in the Cayman Islands](https://www.mufg-investorservices.com/wp-content/uploads/mufg_cayman_islands.jpg) ](https://www.mufg-investorservices.com/mufg-investor-services-celebrates-50-years-in-the-cayman-islands-2/) [Press Releases #### MUFG Investor Services Appoints Yannis Matsis as Managing Director and Head of its Cyprus Office ![MUFG Investor Services Appoints Yannis Matsis as Managing Director and Head of its Cyprus Office](https://www.mufg-investorservices.com/wp-content/uploads/mufg_cypress-1024x576.jpg) ](https://www.mufg-investorservices.com/mufg-investor-services-appoints-yannis-matsis-as-managing-director-and-head-of-its-cyprus-office/) [Press Releases #### MUFG Investor Services Opens New Operational Center in Cyprus ![MUFG Investor Services Opens New Operational Center in Cyprus](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_374592498-1024x386.jpeg) ](https://www.mufg-investorservices.com/mufg-investor-services-opens-new-operational-center-in-cyprus/) [Press Releases #### MUFG Investor Services Launches Business Consulting Group ![MUFG Investor Services Launches Business Consulting Group](https://www.mufg-investorservices.com/wp-content/uploads/mufg.is-0927-1-1024x683.jpg) ](https://www.mufg-investorservices.com/mufg-investor-services-launches-business-consulting-group/) [Press Releases #### MUFG Investor Services Escrow Offering ![MUFG Investor Services Escrow Offering](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_498875268-1024x683.jpeg) ](https://www.mufg-investorservices.com/mufg-investor-services-escrow-offering/) [Press Releases #### MUFG Investor Services launches ESG Reporting Solution for Private Markets ![MUFG Investor Services launches ESG Reporting Solution for Private Markets](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_269948076-1-scaled-e1680484164984-1024x683.jpeg) ](https://www.mufg-investorservices.com/mufg-investor-services-launches-esg-reporting-solution-for-private-markets/) [Press Releases #### MUFG Investor Services launches ESG Transparency Reporting ![MUFG Investor Services launches ESG Transparency Reporting](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_90765961-1024x683.jpeg) ](https://www.mufg-investorservices.com/mufg-investor-services-launches-esg-transparency-reporting-2/) [Press Releases #### MUFG Investor Services Expands Limited Partner Services Offering to Europe and Asia ![MUFG Investor Services Expands Limited Partner Services Offering to Europe and Asia](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_1098283715-1024x574.jpeg) ](https://www.mufg-investorservices.com/mufg-investor-services-expands-limited-partner-services-offering-to-europe-and-asia/) [Press Releases #### MUFG Investor Services Recognized for Supporting Newcomers to Canada ![MUFG Investor Services Recognized for Supporting Newcomers to Canada](https://www.mufg-investorservices.com/wp-content/uploads/adobestock_553721043-1024x613.jpeg) ](https://www.mufg-investorservices.com/mufg-investor-services-recognized-for-supporting-newcomers-to-canada/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Newsletter](https://www.mufg-investorservices.com/newsletter/) **Published:** September 30, 2025 **Author:** I Q **Content:** ## Some things just work Better. Together. That’s the spirit driving our new brand campaign: ``Better`` reflects our drive to keep raising the bar, pursuing innovation, embracing change, and striving for excellence. ``Together`` embodies our belief that lasting relationships are built on trust, care, collaboration, and a shared vision for growth. Better. Together. is more than a campaign, it’s who we are: a partner that grows with you, not just beside you. [![](/wp-content/themes/kadence-child/dist/images/Polygon-video.png) Business Update A Note From John Sergides, Chief Executive Officer ![a note]() ](https://player.vimeo.com/video/1082978123/?autoplay=1) [ In the News Funds Europe: Navigating the Complexities of Evergreen Fund Structures ![futuristic ai driven hedge fund image featuring high yield investment concepts.]() ](https://www.mufg-investorservices.com/navigating-the-complexities-of-evergreen-fund-structures/) [ Client Story Ready for Takeoff ![White outline of a paper airplane on a black background]() ](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) [ Thought Leadership Luxembourg for Alternatives: What Asset Managers Need to Know Before Launching ![Office buildings in Luxembourg at dusk with passing traffic]() ](https://www.mufg-investorservices.com/luxembourg-for-alternatives-what-asset-managers-need-to-know-before-launching/) [![](/wp-content/themes/kadence-child/dist/images/download-icon.png) Newsletter MUFG Alt Insider Regulatory Round-Up Q3 2025 ![mufg altinsider regulatory q32025]() ](/wp-content/uploads/mufg-regulatory-round-up-q3-2025.pdf) [ All News ](/press-room/) ![]() ## Top Insights [ All News ](/press-room/) [ 1 ![international global investment in foreign currency financial money markets]() In the News ## The TRADE: The Comeback of FX Overlay Managing Currency Risk in a New Era Rising currency volatility is fueling renewed interest in FX overlay solutions. In a recent article with The TRADE, Hans Jacob Feder, our Global Head of FX Services, highlights how automation, transparency, and execution quality are reshaping the way investors manage risk. Read more ](https://www.mufg-investorservices.com/the-comeback-of-fx-overlay-managing-currency-risk-in-a-new-era/) [ 2 ![Black balloon on a black background]() Client Story ## No More Heavy Lifting A $70B+ alternative asset manager needed a separate accounting system to verify all transactions, book them, and enter them into its daily T+1 NAV calculations with seamless reconciliations to its administrator. However, internal development would have been too complex and cumbersome to resource, given the client's scale and diverse investment portfolio spanning 120 hedge funds and private equity fund of funds. The solution needed to be scalable, cost-effective, and tech-friendly, all without hiring additional talent or increasing operational costs. Read more ](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) [ 3 ![meeting]() IN THE NEWS ## Waters Technology Sarah Mears, MUFG Investor Services Sarah Mears, chief human resources officer at MUFG Investor Services, wins the wellness/work-life balance award (end-user) in the 2025 Women in Technology and Data Awards by Waters Technology. Read more ](#) [ 4 ![Empty highway lanes stretching into the dark]() Client Story ## No Exit Needed A $1B+ global investment manager decided to utilize a semi-liquid fund for a multi-faceted private market offering. But without the necessary administrative and operational support, it was not positioned to tackle the challenging, and often nuanced, requirements of an evergreen structure. It needed a team that could overcome these operational complexities and provide deep subject-matter market expertise. Read more ](https://www.mufg-investorservices.com/case-study/no-exit-needed/) ![]() ### Hedgeweek: Lift-Outs Without the Disruption: A Proven Playbook for Operational Transitions “Every lift-out has its own playbook, and the most successful lift-outs begin with effective integration.” **McAllister Kirschner** Chief Operating Officer [ Read the Article ](https://www.mufg-investorservices.com/lift-outs-without-the-disruption-a-proven-playbook-for-operational-transitions/) ![mac kirschner]() ### EVENT ROUNDUP ## New York Networking Event Fostering strong relationships with our clients and partners is at the heart of what we do. In September, we had the pleasure of hosting many of them, along with our colleagues, at our annual New York Networking Reception. The evening was a powerful reminder that meaningful connections spark new opportunities, because growth doesn’t happen alone—it happens when we work together. That’s what it means to be Better. Together. ![rectangle 8522]() ![speakers]() ![rectangle 8530]() ![participants outside]() ![meet and greet]() ![event participants]() ![speaker2]() ![rectangle 8528]() ![rectangle 8525]() ![speaker]() ![applause]() ## Product Spotlight [ ![better together services web image for fund administration]() ## Fund Administration Our fund administration solution is purpose-built for alternatives, and designed to help fund managers and asset owners streamline their back-office operations, execute seamlessly, and mitigate risk. Learn More ](/solutions/asset-servicing/fund-administration/) [ ![btc services web bpo]() ## Business Process Outsourcing Our Business Process Outsourcing platform helps you unlock greater efficiencies across your investment operations, giving you precision and performance at scale. We do the heavy lifting—so you can stay focused on performance, not process. Learn More ](/solutions/asset-servicing/business-process-outsourcing/) [ ![Better Together Image for Banking Solutions]() ## Banking Our banking solutions are purpose-built for alternatives and tailored to your unique needs. With comprehensive account and liquidity options, and payments in 120+ currencies from one account, you can operate seamlessly in any jurisdiction from launch to exit. Learn More ](/solutions/banking-liquidity/banking/) [ ![btc services web fx overlay]() ## FX Overlay MUFG Investor Services offers a comprehensive suite of solutions to help clients mitigate risks, reduce costs and enhance efficiencies across their end-to-end banking and treasury needs. Learn More ](/solutions/banking-liquidity/foreign-exchange-overlay/) [ ![btc services web fund financing]() ## Fund Financing We deliver multi-currency financing solutions that support your investment needs in any market environment so you can focus on performance, not liquidity constraints. Learn More ](/solutions/financing/fund-financing/) [ ![btc services web fee calculation]() ## Fee Calculations With an extensive library of custom models, we can make sure that your calculations are as smart as your strategy, eliminating manual data entry, and delivering you efficient and trustworthy results in a controlled environment. Learn More ](https://go.mufg-investorservices.com/Fee-Calculations.html) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [Additional Newsletters](https://www.mufg-investorservices.com/additional-newsletters/) **Published:** March 10, 2025 **Author:** I Q **Content:** # Additional Newsletters ![mufg altinsider banners 1216x580 1 (3)](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatoryroundup_thumbnail_q12025_website.jpg) NEWSLETTERS [](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024.pdf) ### Regulatory Round Up Q1 2025 [](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_round_up_q1_2025_final.pdf) ![Mufg altinsider banners 1216x580 1 (3)](https://www.mufg-investorservices.com/wp-content/uploads/mufg_altinsider_banners_1216x580-1-3-1.jpg "Mufg Altinsider Banners 1216x580 1 3 Mufg Investor Services") NEWSLETTERS [](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024.pdf) ### MUFG Alt Insider Quarterly Newsletter Q4 2024 [](https://www.mufg-investorservices.com/mufg-alt-insider-quarterly-newsletter/) [![Mufg altinsider regulatory q3](https://www.mufg-investorservices.com/wp-content/uploads/mufg_altinsider_regulatory-q3.jpg "Mufg Altinsider Regulatory Q3 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg_q3-2024_regulatory_round-up_final.pdf)NEWSLETTERS [](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024.pdf) ### Regulatory Round Up Q3 2024 [](https://www.mufg-investorservices.com/wp-content/uploads/mufg_q3-2024_regulatory_round-up_final.pdf) [![Mufg altinsider regulatory q2](https://www.mufg-investorservices.com/wp-content/uploads/mufg_altinsider_regulatory-q2.jpg "Mufg Altinsider Regulatory Q2 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024.pdf)NEWSLETTERS [](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024.pdf) ### Regulatory Round Up Q2 2024 [](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024.pdf) [![Mufg altinsider regulatory q1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_altinsider_regulatory-q1.jpg "Mufg Altinsider Regulatory Q1 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/regulatory-round-up-q1-2024.pdf)NEWSLETTERS [](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024.pdf) ### Regulatory Round Up Q1 2024 [](https://www.mufg-investorservices.com/wp-content/uploads/regulatory-round-up-q1-2024.pdf) --- ### [Additional Podcasts](https://www.mufg-investorservices.com/additional-podcasts/) **Published:** June 30, 2025 **Author:** I Q **Content:** # Additional Podcasts [![2024 mufg social podcastweb 2](https://www.mufg-investorservices.com/wp-content/uploads/2024_mufg-social_podcastweb_2.jpg "2024 Mufg Social Podcastweb 2 Mufg Investor Services")](https://www.mufg-investorservices.com/mufg-alt-insider-quarterly-newsletter-q1-2025/)PODCAST ### Culture by Design: Building Belonging, Trust, and Thriving Workplaces Listen Now [](https://www.mufg-investorservices.com/culture-by-design-building-belonging-trust-and-thriving-workplaces/) [![Mufg alt insider podcast - raising capital: strategies for the road ahead](https://www.mufg-investorservices.com/wp-content/uploads/2024_mufg-social_podcast-1-2.jpg "2024 Mufg Social Podcast 1 2 Mufg Investor Services")](https://www.mufg-investorservices.com/wp-content/uploads/mufg_regulatory_update_q@_2024.pdf)PODCAST ### Raising Capital: Strategies for the Road Ahead Listen Now [](https://www.mufg-investorservices.com/raising-capital-strategies-for-the-road-ahead/) --- ### [Administration](https://www.mufg-investorservices.com/solutions/administration/) **Published:** March 5, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] # Administration ## Simplify complexity and focus on generating returns ### Our administration solutions enable your teams to focus on the operational tasks that help you meet your most important goal: Generating returns for clients. ### Solutions built around your needs [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/?utm_campaign=administration) We’ll apply scalable and innovative technology—tailored to your assets—giving you the flexibility to simplify and streamline your processes for managing complex portfolio strategies, multi-faceted fund structures across all asset classes and evolving global regulation. Our fund administration, limited partner servicing, loan administration and transfer agency services are part of our comprehensive group of solutions designed to serve all aspects of your business, including asset servicing, banking and liquidity, corporate and regulatory services and financing. Our business consulting team also offers expert counsel, at no cost to clients, across the full range of our solutions offerings. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ### Core Services [Fund Administration](https://www.mufg-investorservices.com/solutions/administration/fund-administration-services/) [Limited Partner Servicing](https://www.mufg-investorservices.com/solutions/administration/limited-partner-servicing/) [Loan Administration](https://www.mufg-investorservices.com/solutions/administration/loan-administration/) [Transfer Agency Services](https://www.mufg-investorservices.com/solutions/administration/transfer-agency-services/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) - [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) - [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) - [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) - - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) - - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/) **Published:** March 7, 2023 **Author:** I Q **Content:** \[seopress\_breadcrumbs\] ## Investment Managers # Focus on maximizing returns and driving growth ### As the pace of change in the financial services industry accelerates, investment managers continually are being challenged in new ways. ### A partnership built around you [Talk to Our Experts ](https://www.mufg-investorservices.com/contact-us/) Our comprehensive suite of services offers scalable solutions to help you improve performance and efficiency for fund of funds, hedge funds, infrastructure, mutual funds, private debt and equity, real assets and venture capital. Tap into our expert finance and accounting teams for a wide range of flexible, customized post-trade services, including trade capture and processing, cash management, reconciliation and timely reporting. Our digital operating environment provides reliable access to data, analytics and documentation, giving you the transparency that investors demand. And you can rely on our cutting-edge technology, improved data connectivity and global service centers to provide the support needed to identify, diagnose and resolve problems quickly. As your operational partner, we see our role as simplifying complexity and improving efficiency, while reducing cost and risk. We want you to focus on your primary goal: Making the right choices to maximize returns and drive growth. ![Mufg 3dicons administration 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_administration_4k.png "Mufg 3dicons Administration 4k Mufg Investor Services") #### Administration Simplify complexity and focus on generating returns [](https://www.mufg-investorservices.com/solutions/administration/) ![Mufg 3dicons assetservicing 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_assetservicing_4k-1.png "Mufg 3dicons Assetservicing 4k Mufg Investor Services") #### Asset Servicing Streamline processes and ensure maximum efficiency [](https://www.mufg-investorservices.com/solutions/asset-servicing/) ![Mufg 3dicons bankingliquidity 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_bankingliquidity_4k-1024x1024.png "Mufg 3dicons Bankingliquidity 4k Mufg Investor Services") #### Banking & Liquidity Simplify the complexities of funds and entities [](https://www.mufg-investorservices.com/solutions/banking-liquidity/) ![Mufg 3dicons businessconsulting 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_businessconsulting_4k-1-1024x1024.png "Mufg 3dicons Businessconsulting 4k 1 Mufg Investor Services") #### Business Consulting Creating solutions to improve outcomes [](https://www.mufg-investorservices.com/solutions/business-consulting/) ![Mufg 3dicons corporateservices 4k](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_corporateservices_4k-1024x1024.png "Mufg 3dicons Corporateservices 4k Mufg Investor Services") #### Corporate & Regulatory Services Seamlessly manage your regulatory reporting [](https://www.mufg-investorservices.com/solutions/corporate-regulatory-services/) ![Mufg 3dicons financing 4k 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg_3dicons_financing_4k-1-1024x1024.png "Mufg 3dicons Financing 4k 1 Mufg Investor Services") #### Financing Seize new opportunities and grow your business [](https://www.mufg-investorservices.com/solutions/financing/) ## Clients & Partners We partner with the largest public and private funds in the world. [Institutional Investors](https://www.mufg-investorservices.com/our-clients/institutional-investors/)[Investment Consultants](https://www.mufg-investorservices.com/our-clients/investment-consultants/)[Investment Managers](https://www.mufg-investorservices.com/our-clients/investment-managers/)[Pensions & Endowments](https://www.mufg-investorservices.com/our-clients/pensions-endowments/)[Sovereign Wealth Entities](https://www.mufg-investorservices.com/our-clients/sovereign-wealth-entities/) ### News and Insights \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## CEO Magazine: In Safe Hands](https://www.mufg-investorservices.com/mufg-investor-services-ceo-john-sergides-is-building-out-the-investor-and-asset-services-business-of-the-legacy-japanese-financial-services-brand/) \- [![Private market operations for alternative asset managers, highlighting operational readiness, governance, and liquidity management.](https://www.mufg-investorservices.com/wp-content/uploads/private-market-operations-alternative-asset-managers-768x499.jpg "Private Market Operations Mufg Investor Services")](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Private Market Operations: What a Reset Means for Alternative Asset Managers](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) \- [![Operational and legal considerations for semi-liquid and evergreen funds](https://www.mufg-investorservices.com/wp-content/uploads/operational-considerations-article-thumbnail-768x499.jpg "Semi liquid funds operational considerations hero Mufg Investor Services")](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) [## Operational Considerations for Semi-Liquid Funds](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) \- - [Blog](https://www.mufg-investorservices.com/category/blogs/) [## Semi-Liquid Fund Administration: Operational Complexities of Evergreen Funds](https://www.mufg-investorservices.com/semi-liquid-fund-administration-operational-complexities-of-evergreen-funds/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Fi Dinh Honored at the 2026 Women in Finance Asia Awards](https://www.mufg-investorservices.com/fi-dinh-honored-at-the-2026-women-in-finance-asia-awards/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## Operational Readiness for Evolving Private Market Structures](https://www.mufg-investorservices.com/operational-readiness-for-evolving-private-market-structures/) \- - [In The News](https://www.mufg-investorservices.com/category/in-the-news/) [## A Strong Start to 2026: Industry Awards and Recognition](https://www.mufg-investorservices.com/a-strong-start-to-2026/) --- ### [Contact Form Thank You](https://www.mufg-investorservices.com/contact-us/contact-form-thank-you/) **Published:** June 15, 2023 **Author:** I Q **Content:** # Thank you for contacting us ### Your form has been successfully submitted. Someone will get back to you soon. --- ### [About Us](https://www.mufg-investorservices.com/about-us/) **Published:** February 21, 2023 **Author:** I Q **Content:** # About Us \[seopress\_breadcrumbs\] ## A Trusted Firm with a Legacy of Accomplishment MUFG Investor Services seamlessly brings together a suite of solutions tailored to the needs of our clients. We service multiple alternative asset classes, in all major jurisdictions worldwide and are equipped to partner with both established and emerging investment companies. ## We Are Where You Need Us --- MUFG Investor Services has offices strategically located in major financial centers with experienced finance and accounting professionals available around the clock, to provide effective coverage in multiple jurisdictions. ![Man holding tablet surrounded by computer screens](https://www.mufg-investorservices.com/wp-content/uploads/man-holding-tablet-surrounded-by-computer-screens.jpg "Man Holding Tablet Surrounded by Computer Screens Mufg Investor Services") ## Stability MUFG Investor Services is a core business of MUFG, one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 360 years of history, MUFG has a global network with around 1,800 offices, in more than 50 countries with over 3.3 trillion in assets. The Group has over 150,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG is committed to the financial services industry and expanding our Investor Services offering of value added services to our partners. For more information, visit https://www.mufg.jp/english. ## People Our foundation is rooted in the commitment to meet your needs. With a unique global operating model designed for efficient delivery of solutions across all time zones, we strive to become a strategic and collaborative partner to our clients through ongoing communication, personalized service, and technology. ![Meeting of one man and two women](https://www.mufg-investorservices.com/wp-content/uploads/meeting-of-one-man-and-two-women.jpg "Meeting of One Man and Two Women Mufg Investor Services") ![Man holding tablet surrounded by computer screens](https://www.mufg-investorservices.com/wp-content/uploads/hand-typing-above-a-tablet-with-graphs-displaying-in-air-above-tablet.jpg "Hand Typing Above a Tablet with Graphs Displaying in Air Above Tablet Mufg Investor Services") ## Technology MUFG Investor Services continuously invest in technology and processes to provide flexible reporting and data solutions. Globally integrated technology infrastructure and workflow management allows us to provide efficient, accurate, and transparent solutions. ## A Look Back at Our History Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. Sed dignissim, metus nec fringilla accumsan, risus sem. ![Black and white image of groups of people sitting around a coffee table](https://www.mufg-investorservices.com/wp-content/uploads/black-and-white-image-of-groups-of-people-sitting-around-a-coffee-table.jpg "Black and White Image of Groups of People Sitting Around a Coffee Table Mufg Investor Services") 1920 ### Lorem Lipsum Dolor Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. Sed dignissim, metus nec fringilla accumsan, risus sem. ### Lorem Lipsum Dolor Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. Sed dignissim, metus nec fringilla accumsan, risus sem. 1969 ![Black and white image of groups of people sitting around a coffee table](https://www.mufg-investorservices.com/wp-content/uploads/man-on-phone-leaning-back-with-feet-on-the-desk.jpg "Man on Phone Leaning Back with Feet on the Desk Mufg Investor Services") ![Black and white image of groups of people sitting around a coffee table](https://www.mufg-investorservices.com/wp-content/uploads/group-in-a-highrise-office-conference-room.jpg "Group in a Highrise Office Conference Room Mufg Investor Services") 1999 ### Lorem Lipsum Dolor Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. Sed dignissim, metus nec fringilla accumsan, risus sem. ### Lorem Lipsum Dolor Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. Sed dignissim, metus nec fringilla accumsan, risus sem. 2015 ![Black and white image of groups of people sitting around a coffee table](https://www.mufg-investorservices.com/wp-content/uploads/group-talking-together-in-a-conference-room.jpg "Group Talking Together in a Conference Room Mufg Investor Services") ![Two hands pointing on charts](https://www.mufg-investorservices.com/wp-content/uploads/two-hands-pointing-on-charts.jpg "Two Hands Pointing on Charts Mufg Investor Services") ## Imagine Your Future With Us In an industry that never stands still new challenges and opportunities continually emerge. With over 1,800 staff and growing, MUFG Investor Services are always interested to hear from people who want a challenging and dynamic role within one of the largest financial services groups in the world. --- [View All Open Positions](#) [Learn About Our Culture & Benefits](#) [Meet Our Team](#) ## Lorem Lipsum Dolor Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. Sed dignissim, metus nec fringilla accumsan, risus sem. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. --- [View All Open Positions](#) [Learn About Our Culture & Benefits](#) [Meet Our Team](#) ![Two hands pointing on charts](https://www.mufg-investorservices.com/wp-content/uploads/three-people-laughing-sitting-on-one-side-of-conference-table.jpg "Three People Laughing Sitting on One Side of Conference Table Mufg Investor Services") ## Why Choose MUFG Investor Solutions --- We work with clients to create solutions that best meet their operational needs throughout the investment cycle. Working alongside and listening to our clients ensures we not only meet current requirements but are flexible, scalable and adaptable to future challenges. Billion Assets Under Administration (AUA) Funds Serviced Clients [Contact Us Today](https://www.mufg-investorservices.com/contact-us/) [Learn More About Our Solutions](https://www.mufg-investorservices.com/contact-us/) ## News & Insights [](https://www.mufg-investorservices.com/inside-mufg-investor-services-rise-as-a-global-asset-servicing-leader/) In The News ### Inside MUFG Investor Services' Rise as a Global Asset Servicing Leader Sep 12, 2026 Page 1 of 611[2](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=2 "Page 2")[3](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=3 "Page 3")[4](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=4 "Page 4")[5](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=5 "Page 5")[ ](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=2)[ »](https://www.mufg-investorservices.com/united-states-job-opportunities/?doing_wp_cron=1789189385.3390009403228759765625&sf_paged=61) [](https://www.mufg-investorservices.com/private-market-operations-what-a-reset-means-for-alternative-asset-managers/) Blog ### Private Market Operations: What a Reset Means for Alternative Asset Managers August 6, 2026 [](https://www.mufg-investorservices.com/operational-considerations-for-semi-liquid-funds/) Thought Leadership ### Operational Considerations for Semi-Liquid Funds August 5, 2026 \--- [View All Posts](/news-insights/) --- ## Case Studies ### [Dynamic Financing Solutions](https://www.mufg-investorservices.com/case-study/dynamic-financing-solutions/) **Published:** November 14, 2025 **Author:** Jenny Redlin **Excerpt:** A private markets manager with $700B+ in total capital secured an umbrella subscription line, reducing deal execution time by 30%. **Content:** ## Fund Financing Client Need: - Streamlined subscription financing - Increased borrowing capacity - Higher deal volume - Reduced cost and risk MUFG Investor Services Expertise: - Senior structuring expertise - Cross-jurisdictional reach - Leveraging balance sheet - Rapid product development Better Outcome: A highly flexible umbrella subscription line, with standard agreement terms, that accelerates deal flow and approvals across three jurisdictions. - [ The Brief ](#) - [ The Engagement ](#) - [ The Solution ](#) - [ The Outcome ](#) ## The Brief A global private markets investment manager with $700 billion+ in total capital wanted to streamline its subscription financing model to increase overall borrowing and save time executing a greater number of deals, while reducing execution risk, cost, and resources. ## The Engagement Our Fund Finance team tailored a specific product to meet the client’s needs. We held extensive internal sessions followed by in-depth, onsite conversations with the client to design a flexible, multi-jurisdictional set of standard lending terms and language. The result: A new umbrella subscription line tailored to the client’s requirements that helped extend a strong relationship. - **Scope:** Nine-month development/implementation; - **Team:** Credit and product specialists from MUFG Investor Services and MUTB (a wholly owned trust bank subsidiary of MUFG), supported by attorneys and compliance officers; - **Platform:** Umbrella facility for lending through MUTB’s balance sheet with bespoke provisions for each underlying transaction; - **Enhancements:** Eliminates lengthy negotiation processes, while improving optionality and flexibility for financing transactions. ## The Solution The open-ended umbrella subscription line featured standardized agreement terms, no financing caps, and no time limits. It allowed the client to submit multiple deals and enables our firm to lend to fund structures domiciled in Luxembourg, Ireland, and the Cayman Islands. The transactions were evaluated individually and funded, in multiple currencies, according to our usual lending metrics. ## The Outcome Transactions are submitted and approved without renegotiating a new facility agreement for each deal. Key commercial terms of each individual deal are negotiated in a short form “sub-facility request,” while umbrella facility covers the legal, operational, and regulatory terms across all deals. This faster, more efficient process delivers consistency and parity of terms for both parties, with new visibility for lending across nearly all the client’s business verticals. The client achieved: - Funding for eight new funds - 30% reduction in deal execution - 20-30% savings per transaction Additional benefits: - Deepened the relationship with MUFG Investor Services across private credit and infrastructure verticals - Increased consistency in reporting > “Together, we built a flexible, umbrella structure with standard terms that helps the client grow faster and close more deals without renegotiating each one. By putting real balance sheet behind it and deepening the relationship, we’ve financed more transactions and broadened our work with them across private credit, infrastructure, and asset servicing.” Ben Griffiths Global Head of Fund Finance, MUFG Investor Services --- ### [No More
Heavy Lifting](https://www.mufg-investorservices.com/case-study/no-more-heavy-lifting/) **Published:** June 20, 2025 **Author:** I Q **Excerpt:** A $70B+ asset manager implemented a shadow ledger and daily T+1 NAV calculations, saving 12,000+ hours and reducing staffing costs by 18%. **Content:** ## Business Process Outsourcing Client Need: - Shadow books and records - Daily NAV calculations - No additional hires MUFG Investor Services Expertise: - Integrated accounting software - Dedicated onsite resource - Local regulatory knowledge Better Outcome: A streamlined shadow ledger system and immediate staffing solution for daily T+1 NAV calculations that integrates into client’s existing technology. - [ The Brief ](#) - [ The Engagement ](#) - [ The Solution ](#) - [ The Outcome ](#) ## The Brief A $70B+ alternative asset manager needed a separate accounting system to verify all transactions, book them, and enter them into its daily T+1 NAV calculations with seamless reconciliations to its administrator. However, internal development would have been too complex and cumbersome to resource, given the client’s scale and diverse investment portfolio spanning 120 hedge funds and private equity fund of funds. The solution needed to be scalable, cost-effective, and tech-friendly—all without hiring additional talent or increasing operational costs. ## The Engagement Senior MUFG Investor Services practitioners spent one year onsite, understanding the pace of the client environment, and mapping all existing operational processes and technology to determine the best resource solution that would meet the requirements. - **Scope:** One-year implementation, built alongside the client across two time zones (AST and EST); - **Team:** Six-member specialized task force; - **Technology:** MUFG Circle platform (front-, middle-, and back-office support around the clock on all strategies), integrated with the client’s technology and infrastructure; - **Enhancements:** Automated trade status updates and front-office issue escalation. ## The Solution A fully integrated operations team, working cohesively between client platforms and MUFG’s Circle accounting software, delivered calculations for daily NAVs, FX hedging positions, and fund distributions—all without the client needing to source any talent or adopt any new technology. ## The Outcome A full shadow books and records system, including investor allocations and fees, was deployed, enabling the seamless reconciliation of all daily cash, investment positions, and trading activities to the client’s administrator on a T+1 basis. It also incorporated automated trade status updates and troubleshooting workflows, as well as automated confirmations back to the client. The client achieved: - 18% cost reduction on headcount - 30% faster reconciliations - 12,480 hours saved Additional benefits: - FX hedging cost analysis - Fund distribution calculation - Liquidation support - Payment processing - Cash flow management - Integrated solutions for new business growth > “The more complex a fund’s investments, the more managers want to ensure agility and accuracy when valuing them. By working together to improve their accounting processes, we get them back to focusing on their strategy and investor satisfaction.” Colin Power Executive Director, Business Process Outsourcing, MUFG Investor Services --- ### [Ready for Takeoff](https://www.mufg-investorservices.com/case-study/ready-for-takeoff/) **Published:** July 11, 2025 **Author:** Jenny Redlin **Excerpt:** A UK-based asset manager launched its first long/short credit fund within six weeks, increasing NAV estimate frequency by 45% and accelerating reconciliations by 30%. **Content:** ## Fund Administration & Business Process Outsourcing Client Need: - Outsourced administration - Daily T+1 reconciliations - Banking, payments, and FX - Accelerated onboarding MUFG Investor Services Expertise: - High-touch, scalable service - Esoteric fixed income - Consolidated solutions - Timely turnaround Better Outcome: A single point operational model tailored for a debut credit fund, delivered in six weeks, with scalability and without the infrastructure burden. - [ The Brief ](#) - [ The Engagement ](#) - [ The Solution ](#) - [ The Outcome ](#) ## The Brief A UK-based asset manager launching its debut long/short credit fund wanted a cost-effective and full-service outsourced operations solution. But with fundraising underway and a complex fixed-income investment strategy, as well as requirements for bank accounts, payments, FX hedging and more, it needed a unique service model and a high level of day-to-day communication. ## The Engagement MUFG Investor Services assembled a dedicated and cross-functional team spanning Fund Administration, FX Overlay, Business Process Outsourcing, Banking, Business and Product Development. Together, they worked with the client to map and implement a full-service model, getting the fund up and running in just six weeks, instead of the standard 8 to 12. Efficiencies in the onboarding were critical in aligning the launch with fundraising milestones and minimizing handoffs while the fund was making early investments. - **Scope:** Six-week implementation onsite in London alongside client teams (GMT); - **Team:** Six-member specialist taskforce; - **Technology:** MUFG Circle software (front-, middle- and back-office support around the clock, across all strategies); integrated with the accounting platform for enriched trade data and FX hedging; - **Enhancements:** Automated fee allocations and reduced data handoffs. ## The Solution A seamless operations solution for a new global credit fund, without the cost or complexity of building one in-house or adding staff and accounting infrastructure. ## The Outcome While still in fundraising, the client went live in six weeks in addition to keeping the fund’s expense ratio lean, avoiding new headcount, and preserving delivery quality. The client achieved: - Six-week turnaround (not 8-12) - 30% faster reconciliations (T+1) - 45% more frequent NAV estimates - 11,000 hours saved Additional benefits: - Data integrity - Fee allocations - Banking and payments - FX hedging - High data integrity - Scalable BPO roadmap for future funds > “Every fund is under pressure to control costs, especially at launch. Strategic outsourcing can streamline workflows, reduce resources and free up managers for other critical business decisions.” Colin Power Executive Director, Business Process Outsourcing, MUFG Investor Services --- ### [Fully Automated FX](https://www.mufg-investorservices.com/case-study/fully-automated-fx/) **Published:** September 9, 2025 **Author:** Jenny Redlin **Excerpt:** A multi-billion-dollar asset manager converted euros and sterling balances into USD across multiple funds, improving reconciliation accuracy. **Content:** ## Foreign Exchange Overlay Client Need: - Daily FX conversion - Trade receivable support - Dynamic hedging MUFG Investor Services Expertise: - Currency overlay - Advanced FX programming - Automated workflows Better Outcome: A fully automated, daily FX conversion and hedging service for non-base currency trade receivables resulted in reduced risk, lower costs, and automated cash swaps. - [ The Brief ](#) - [ The Engagement ](#) - [ The Solution ](#) - [ The Outcome ](#) ## The Brief After manual processes designed to convert non-base currency trade receivables became inefficient and prone to error, a multi-billion-dollar alternative asset manager sought an automated, scalable, and cost-effective system for converting incoming euros and sterling balances into U.S. dollars across multiple funds. ## The Engagement MUFG Investor Services’ FX Overlay team deployed a cross-border taskforce to quickly assess, build, and implement an automated FX conversion and hedging solution with minimal disruption to the client’s ongoing activities. - **Scope:** Three-month engagement—two months of active collaboration and one month of client testing; - **Team:** FX specialists from Cyprus, London, Cayman, and Singapore; - **Technology:** MUFG Investor Services’ Passive Currency Overlay (PCO) engine automatically ingests FX order files, executing trades, and reporting within 30 minutes of execution; - **Enhancements:** Automated processing of incoming non-base currency balances, triggering FX conversions, adjusting hedge positions, and eliminating the need for manual FX orders. ## The Solution Any incoming cash receipts in non-base currencies were automatically detected, converted, and hedged in real time, without manual intervention, through integrations with MUFG’s MFX platform. The system also streamlined the client’s cash swap workflows, triggering precise hedging adjustments. ## The Outcome The client transitioned from a high-touch, manual FX process to a fully automated daily workflow that improved efficiency, reduced operational burden, and mitigated risk. The client no longer needs to expend internal resources on daily FX orders and instructions. The client achieved: - Enhanced daily reconciliation accuracy - Real-time bank sweep capabilities - Reduced dependency on internal FX operations - FX best execution Additional benefits: - FX hedging trade cost analysis - FX rate transparency - Bank sweep capabilities - Fund distribution calculation - Liquidation support - Payment processing - Automated FX settlement - Scalable FX solution for future fund growth > “FX hedging doesn’t need to be complex or resource heavy. With the right automation, managers gain accuracy, speed, and transparency—freeing them up to focus on portfolio performance and investor value.” Hans Jacob Feder Head of Global FX Services, MUFG Investor Services --- ### [No Exit Needed](https://www.mufg-investorservices.com/case-study/no-exit-needed/) **Published:** September 9, 2025 **Author:** Jenny Redlin **Excerpt:** Within seven weeks, a $1B+ global investment manager launched its first evergreen fund, with full back-office support in place. **Content:** ## Evergreen Fund Servicing Client Need: - Operational efficiency - Streamlined accounting - Liquidity management - Flexible reporting MUFG Investor Services Expertise: - Evergreen fund structures - Scalable services - NAV reporting - Automated pricing, allocations Better Outcome: A comprehensive operational model for a new evergreen fund that could fit into the client’s existing technology stack—and be ready for launch within seven weeks. - [ The Brief ](#) - [ The Engagement ](#) - [ The Solution ](#) - [ The Outcome ](#) ## The Brief A $1B+ global investment manager decided to utilize a semi-liquid fund for a multi-faceted private market offering. But without the necessary administrative and operational support, it was not positioned to tackle the challenging, and often nuanced, requirements of an evergreen structure. It needed a team that could overcome these operational complexities and provide deep subject-matter market expertise. ## The Engagement With time to market a critical factor, semi-liquid fund experts at MUFG Investor Services were engaged for a fast-paced, remote engagement. - **Scope:** Total of six months, working with our experts across various time zones; - **Team:** Core team of four, with subject-matter experts from FX and Investor Operations; - **Technology:** - Online subscriptions to streamline the investor experience; - Automated and standardized fee calculations; - Bespoke tools to address complex investor allocations; - Automated connectivity to transfer agency platforms; - **Enhancements:** Automation of investment allocation and equalization. ## The Solution Working alongside the client, our team automated critical back-office services for the fund, while “decoding” evergreen nuances for in-house counsel and sharing expertise about the downstream impacts of combining elements of open- and closed-ended funds. ## The Outcome The evergreen fund successfully launched within seven weeks and executed its complex portfolio strategy with critical back-office support in place, including automated record maintenance, streamlined accounting and unit pricing. Throughout the set-up, the team also focused on future-proofing the fund in line with private placement memorandum requirements. The client achieved: - Faster time to market - Right-sized governance approach - Deeper understanding of operational complexities Additional benefits: - Expertise in semi-liquid fund best practices - In-depth knowledge of complexities - Assistance with reconciliations, fees and redemptions - Liquidity management support - Customized reporting - Digital onboarding - Integration to transfer agency platforms > “As fund managers explore perpetual structures, it is critical for them to understand the full impact of their set-up decisions. Combining elements of closed- and open-ended funds in an evergreen approach creates challenges and opportunities that must be carefully navigated.” Audrey Nangle Executive Director, Private Markets Product Specialist, MUFG Investor Services --- ### [Powering Connections](https://www.mufg-investorservices.com/case-study/powering-connections/) **Published:** July 24, 2026 **Author:** Jenny Redlin **Excerpt:** A global custodian’s LP with $20B+ AUM and 300+ investments modernized its manual processing, achieving 99.8% valuation accuracy and a 68% increase in number of investments. **Content:** ## Limited Partner Servicing Client Need: - Scalable LP services - Enhanced data extraction and validation - Reduced cost and operational risk MUFG Investor Services Expertise: - Data collection and processing - Capital call and distribution monitoring and accounting - Alternative investment valuation processing Better Outcome: An automated, end-to-end solution to support an increasing number of LP investments, with a focus on data transformation and scalability. - [ The Brief ](#) - [ The Engagement ](#) - [ The Solution ](#) - [ The Outcome ](#) ## The Brief A global custodian, a longstanding MUFG Investor Services client, required an experienced administrator to support one of its Limited Partners (LP or end client) with $20+ billion in assets under administration (AUA) with more than 300 underlying investments. The solution needed to transform unstructured data and support accounting for the entirety of the LP’s closed-ended portfolio. ## The Engagement MUFG Investor Services was appointed sub-administrator for the end client’s private assets and partnered directly with the global custodian. Working across time zones, our specialists assembled a cross-functional team to collaborate remotely and in-person. - **Scope:** Nine-month development, including MUFG Investor Services-led client steering committee and onsite workshops; - **Team:** Dedicated global team across Sales, Product, Operations and IT; - **Technology:** Automated data extraction, flexible data capture, and portfolio accounting; - **Collaboration:** Our LP experts worked alongside the end client’s global custodian and fund managers. ## The Solution An automated and scalable operating model was custom fit to extract, validate, and interpret data from the LP’s private markets portfolio, while providing accounting services for capital calls, distributions, and valuations. Deliverables, including built-in checks for agreed price variations and automated upcoming statement reminders, were tailored around client needs. ## The Outcome The LP upgraded its manual processing to an automated system that allows for straight through processing (STP), validation checks on key data points, exception processing, and more. Daily transactions and pricing files are delivered directly to the global custodian to support net asset value (NAV) calculation and reporting. Throughout the 6-year timeframe post go-live, the LP and global custodian achieved: - 99.8% accuracy rate for more than 5,400 transactions and 11,000 valuations - 68% increase in the number of investments, without expanding internal staff - 90% STP rates for investment transactions and valuations Additional benefits: - Global custodian reallocated internal staff due to outsourced operations - LP and global custodian automated data extraction and validation checks - Reduced operational risk due to automation and STP --- ### [Orchestrating Complexity](https://www.mufg-investorservices.com/case-study/hedge-fund-conversion/) **Published:** June 10, 2026 **Author:** Jenny Redlin **Excerpt:** A hedge fund with $400+ million AUM restructured into a parallel master feeder fund and converted fund administrators, resulting in 80% reduction in NAV review time. **Content:** ## Hedge Fund Administrator Conversion Client Need: - Parallel master feeder fund support - Improved service levels - Open- and closed-ended solutions MUFG Investor Services Expertise: - Complex fund structures - Custom-fit, scalable solutions - Operational precision Better Outcome: Seamless conversion to support a complex open-ended hedge fund with streamlined operations, upgraded reporting and reduced risk, all with minimal client and investor disruption. - [ The Brief ](#) - [ The Engagement ](#) - [ The Solution ](#) - [ The Outcome ](#) ## The Brief To support growth and restructure an existing master feeder fund into a parallel master fund with more than $400 million AUM, a global alternative investment manager needed to transition to a new administrator with expertise across diverse fund structures and strategies. ## The Engagement MUFG Investor Services’ Conversion team held extensive workshops to assess current processes and account for bespoke reporting elements. A key requirement was to capture performance metrics since fund inception more than 5 years ago. To minimize investor impact, the Conversion team coordinated with our in-house AML and KYC specialists to fully align communications with client expectations. - **Scope:** Approximate four-month transition process; - **Team:** Conversion team members in Halifax and Toronto; specialists across Accounting, Middle Office, Compliance and Investor Delivery; - **Technology:** Historical data mapping and integration into the investor allocation system, comprehensive reporting, and NAV solutions; - **Collaboration:** Parallel operations with the previous administrator for one month. ## The Solution From initial analysis to data migration, our Conversion specialists developed a tailored approach and delivered a controlled conversion. The open-ended fund was complex, with three tiers in the master feeder structure including both public and private securities. The project framework featured guided onboarding, thorough due diligence and close coordination with the client to create optimal workflows for tax, regulatory and audit requirements. ## The Outcome In less than four months, the client successfully transitioned to MUFG Investor Services while maintaining business-as-usual operations and the investor experience. Complex structures, including open- and closed-ended funds, are now operationally supported and service levels have been significantly elevated. Streamlined reporting is consistently provided, including client-specific requirements around investor statements and other customized outputs. The client achieved: - Improved NAV calculation accuracy - Up to 80% reduction in review time for NAV reporting - Reduced operational risk due to automated, streamlined books and records - Deeper investor transparency Additional benefits: - Increased efficiency due to reliable data capture - More efficient payment process due to streamlined workflows - Added controls and transparency with enhanced reconciliation approach > “Successfully converting fund administrators and restructuring into a parallel master feeder fund are no small feats. Doing so simultaneously, and within a four-month timeframe, requires precise operations and deep expertise.” Michele Martin Managing Director, MUFG Investor Services --- ### [Transition with Precision](https://www.mufg-investorservices.com/case-study/private-equity-conversion/) **Published:** June 10, 2026 **Author:** Jenny Redlin **Excerpt:** A private markets book of business with $2.5 billion AUA and 120+ legal entities transitioned fund administrators, capturing 15 years of historical data. **Content:** ## Private Equity Fund Administrator Conversion Client Need: - Full transaction-level conversion - Integrated calculations and reporting - Service reliability MUFG Investor Services Expertise: - Dedicated conversion team - Complex modeling and accounting - Operational precision Better Outcome: A successful conversion resulting in seamless data transfer, automated accounting and comprehensive reporting, delivered on time with minimal impact to the client and investors. - [ The Brief ](#) - [ The Engagement ](#) - [ The Solution ](#) - [ The Outcome ](#) ## The Brief A longstanding client was facing challenges with its private markets book of business with $2.5 billion AUA. With more than 120 legal entities, the global asset manager sought a new administrator to upgrade its Excel-based accounting and fully reconcile its books and records, while capturing close to 15 years of historical data. ## The Engagement MUFG Investor Services deployed its dedicated Conversion team to head up the transition, bringing in additional support as needed. The team began with a deep dive into the income/cash flow and assessed waterfall and other reporting requirements. An extensive mapping exercise was conducted prior to uploading approved transactions. - **Scope:** Ten months, which included analysis, detailed planning, and accounting data conversion in addition to stringent AML and KYC processes; - **Team:** Core team of Conversion specialists across Halifax and Toronto; support from Operations, Fee Modeling and Accounting; - **Technology:** Historical data mapping and integration into the investor allocation system, automated fee modeling, and automated performance reporting; - **Collaboration:** Parallel operations with the previous administrator for three months prior to go-live to ensure complete data migration. ## The Solution The Conversion team customized and executed a tightly controlled transition plan, focusing on upgrading the fund’s manual accounting while reconciling the official books and records. Notably, the team enabled look-through reporting for multiple vehicles in the fund and facilitated complex waterfall and track record reporting. Automated NAV and additional reporting streamlined processes and enhanced transparency including investment-, transaction-, and investor-level detail. The automation of transactions throughout the complex structures addressed the challenge of equalization across entity levels, such as with master feeders and SPVs. ## The Outcome Hundreds of thousands of lines of data were seamlessly converted into MUFG Investor Services’ system, successfully capturing data from fund inception. The complex conversion was completed on time and with minimal impact on the client and investors. The client achieved: - Deeper investor reporting due to entity-and holding-level data - Risk reduction due to automated books and records - Custom-fit conversion and administrator support Additional benefits: - Optimized internal resources due to outsourced services - Expertise in addressing operational complexity > “Conversions are inherently complicated, especially when more than a decade of historical data needs to be consolidated. The key is consistency and control. Seamless conversions need detailed planning and dedicated specialists from the start.” Daniel Hook Managing Director, Relationship Management, MUFG Investor Services --- ## Global Footprint ### [Luxembourg](https://www.mufg-investorservices.com/global-footprint/luxemburg/) **Published:** October 29, 2025 **Author:** I Q --- ### [Dublin](https://www.mufg-investorservices.com/global-footprint/dublin/) **Published:** October 29, 2025 **Author:** I Q --- ### [Kuala Lumpur](https://www.mufg-investorservices.com/global-footprint/kuala-lumpur/) **Published:** October 29, 2025 **Author:** I Q --- ### [Singapore](https://www.mufg-investorservices.com/global-footprint/singapore/) **Published:** October 29, 2025 **Author:** I Q --- ### [Sydney](https://www.mufg-investorservices.com/global-footprint/sydney/) **Published:** October 29, 2025 **Author:** I Q --- ### [London](https://www.mufg-investorservices.com/global-footprint/london/) **Published:** October 29, 2025 **Author:** I Q --- ### [Cayman Islands](https://www.mufg-investorservices.com/global-footprint/cayman-islands/) **Published:** October 29, 2025 **Author:** I Q --- ### [Toronto](https://www.mufg-investorservices.com/global-footprint/toronto/) **Published:** October 29, 2025 **Author:** I Q --- ### [Vancouver](https://www.mufg-investorservices.com/global-footprint/vancouver/) **Published:** October 29, 2025 **Author:** I Q --- ### [Halifax](https://www.mufg-investorservices.com/global-footprint/halifax/) **Published:** October 29, 2025 **Author:** I Q --- ### [New York](https://www.mufg-investorservices.com/global-footprint/new-york/) **Published:** October 29, 2025 **Author:** I Q --- ### [Rockville](https://www.mufg-investorservices.com/global-footprint/rockville/) **Published:** October 29, 2025 **Author:** I Q --- ### [Dallas](https://www.mufg-investorservices.com/global-footprint/dallas/) **Published:** October 29, 2025 **Author:** I Q --- ### [Cyprus](https://www.mufg-investorservices.com/global-footprint/cyprus/) **Published:** October 29, 2025 **Author:** I Q --- ### [Tokyo](https://www.mufg-investorservices.com/global-footprint/tokyo/) **Published:** October 29, 2025 **Author:** I Q --- ### [Hong Kong](https://www.mufg-investorservices.com/global-footprint/hong-kong/) **Published:** October 29, 2025 **Author:** I Q --- ## Events ### [Global Alternatives Summit 2023](https://www.mufg-investorservices.com/event/global-alternatives-summit/) **Published:** November 10, 2023 **Author:** I Q **Content:** ![mufg events page hero with animated text v3.1 1](https://www.mufg-investorservices.com/wp-content/uploads/mufg-events_page-hero_with_animated-text_v3.1-1.png) ![mufg events page hero with animated text v3.1 1]() Miami # Global Alternatives Summit November 8-10, 2023 St. Regis Bal Harbour Resort ![image (79)]() Watch The Video ## Thought leaders from across the global alternative investment management ecosystem convened to discuss the biggest challenges and opportunities across public and private markets. Experts on panels and fireside chats covered the current state of the industry and addressed ways to create and deliver positive change for our firms and for the industry’s future. ## Sessions - 1. Global Alternatives Summit: Aligning for the Future ![]() - 2. Strategic Alignment, Education Will Drive HNW Investor Growth ![]() - 3. Searching for Certainty in the Fed Pause Cycle ![]() - 4. Exploring the Upside, and Risks, of Artificial Intelligence in Alts ![]() - 5. Successful Cultures Strengthen Firms and Drive Financial Success ![]() - 6. Data, Automation Are Key to Meeting New Compliance Rules ![]() - 7. Expanding Models, Platforms for Alts’ Retail Investors ![]() - 8. Partnering with Clients on the Reengineering Journey ![]() 01. Keynote SPEAKERS ![John Sergides](https://www.mufg-investorservices.com/wp-content/uploads/image-80-300x264.png) ### Global Alternatives Summit: Aligning for the Future At our inaugural Global Alternatives Summit in Miami, CEO John Sergides opened the day by discussing the importance of collaboration in the fast-changing global alternatives markets. John emphasized the need for dialogue and cooperation between funds and service providers to seize opportunities, identify challenges, and develop strategies to chart the course for the industry’s future. [ ![]() Read the full summary ](https://www.mufg-investorservices.com/expanding-models-platforms-for-alts-retail-investors/) ![Global Alternatives Summit: Aligning for the Future](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0686.v2.jpg) 02. SESSION SPEAKERS ![Aimee Hirata](https://www.mufg-investorservices.com/wp-content/uploads/image-84-300x264.png) ![Bill Ferri](https://www.mufg-investorservices.com/wp-content/uploads/Bill-Ferri-300x300.jpg) ![John Sergides](https://www.mufg-investorservices.com/wp-content/uploads/image-80-300x264.png) ### Strategic Alignment, Education Will Drive HNW Investor Growth The global alternatives market is undergoing an unprecedented shift, due to the increasing presence of high-net-worth and global mass affluent investors as the industry moves beyond traditional institutional investors. As global alternatives “democratize,” these retail investors are providing an important new source of capital for fund managers, but also present new challenges around education, distribution, product suitability, and managing fees and costs. [ ![]() Read the full summary ](https://www.mufg-investorservices.com/strategic-alignment-education-will-drive-hnw-investor-growth/) ![Strategic Alignment, Education Will Drive HNW Investor Growth](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0806.jpg) 03. SESSION SPEAKERS ![Joseph Latini](https://www.mufg-investorservices.com/wp-content/uploads/image-81-300x264.png) ![Steve Chiavarone](https://www.mufg-investorservices.com/wp-content/uploads/Steve-Chiavarone-240x300.jpg) ### Searching for Certainty in the Fed Pause Cycle A fireside chat provided insights on the capital markets, near-term economic outlook, and the interplay of geopolitics. The topics discussed included analyzing the US Federal Reserve’s recent decision to pause interest rate hikes, examining trends in the global alternatives marketplace, and discussing the impact of the complex geopolitical climate. [ ![]() Read the full summary ](https://www.mufg-investorservices.com/searching-for-certainty-in-the-fed-pause-cycle/) ![Searching for Certainty in the Fed Pause Cycle](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0761.jpg) 04. SESSION SPEAKERS ![Adil Rehman](https://www.mufg-investorservices.com/wp-content/uploads/Adil-Rehman-300x218.jpg) ![Evangelos Skianis](https://www.mufg-investorservices.com/wp-content/uploads/evangelos-not-final-300x200.jpg) ![Mark O’Donnell](https://www.mufg-investorservices.com/wp-content/uploads/Mark-ODonnell-300x300.jpg) ![Steven Shwartz](https://www.mufg-investorservices.com/wp-content/uploads/Steve-Shwartz-231x300.jpg) ### Exploring the Upside, and Risks, of Artificial Intelligence in Alts The rise of artificial intelligence (AI) in the global alternatives’ ecosystem has the potential to revolutionize processes, from onboarding and investment management to reporting and cybersecurity. Funds and service providers are exploring new possibilities with generative and predictive AI, and while because it may take time to realize AI’s substantial promise, panelists emphasized the need to exercise caution, especially in data protection. [ ![]() Read the full summary ](https://www.mufg-investorservices.com/exploring-the-upside-and-risks-of-artificial-intelligence-in-alts/) ![Exploring the Upside, and Risks, of Artificial Intelligence in Alts](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0980.jpg) 05. SESSION SPEAKERS ![Liz Collins](https://www.mufg-investorservices.com/wp-content/uploads/Liz-Collins-1-300x300.jpg) ![Sarah Mears](https://www.mufg-investorservices.com/wp-content/uploads/sarahmears-19-300x200.jpg) ### Successful Cultures Strengthen Firms and Drive Financial Success A thought-provoking fireside chat focused on how a people-focused culture is crucial for operational and financial success in the global alternatives industry. The discussion highlighted the importance of fostering an inclusive, supportive culture that provides important learning and development opportunities, and promotes wellness and a sense of belonging—all of which must be underpinned by a strong commitment from senior leaders. [ ![]() Read the full summary ](https://www.mufg-investorservices.com/successful-cultures-strengthen-firms-and-drive-financial-success/) ![Successful Cultures Strengthen Firms and Drive Financial Success](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-1049.jpg) 06. SESSION SPEAKERS ![Adam Reback](https://www.mufg-investorservices.com/wp-content/uploads/Adam-Reback.jpg) ![Daniel McNamara](https://www.mufg-investorservices.com/wp-content/uploads/image-83-300x264.png) ![David Nissenbaum](https://www.mufg-investorservices.com/wp-content/uploads/David-Nissenbaum-214x300.jpg) ### Data, Automation Are Key to Meeting New Compliance Rules The rapid escalation of global compliance and regulatory requirements is prompting fund managers to leverage automated solutions, enhance data management processes, and increase outsourcing to meet standards and manage complexities across a wide range of jurisdictions. [ ![]() Read the full summary ](https://www.mufg-investorservices.com/data-automation-are-key-to-meeting-new-compliance-rules/) ![Data, Automation Are Key to Meeting New Compliance Rules](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0910.jpg) 07. SESSION SPEAKERS ![James Costabile](https://www.mufg-investorservices.com/wp-content/uploads/James-Costabile-200x300.jpg) ![Michele Martin](https://www.mufg-investorservices.com/wp-content/uploads/image-86-300x264.png) ![Shannon Murphy](https://www.mufg-investorservices.com/wp-content/uploads/image-87-300x264.png) ### Expanding Models, Platforms for Alts’ Retail Investors With new capital flows in global alternatives of between $500 billion and $1 trillion expected from global mass affluent retail investors in the next three years, fund managers are developing new strategies and reexamining models to attract that capital. [ ![]() Read the full summary ](https://www.mufg-investorservices.com/expanding-models-platforms-for-alts-retail-investors/) ![Expanding Models, Platforms for Alts’ Retail Investors](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-1099.jpg) 08. SESSION SPEAKERS ![Brian Yegidis](https://www.mufg-investorservices.com/wp-content/uploads/BrianYegidis-50-1-300x200.jpg) ![Mac Kirschner](https://www.mufg-investorservices.com/wp-content/uploads/mackirshner-bgrt-300x200.jpg) ![Richa Kumar](https://www.mufg-investorservices.com/wp-content/uploads/Richa-Kumar-225x300.jpg) ![Shelley Rosensweig](https://www.mufg-investorservices.com/wp-content/uploads/image-82-300x264.png) ### Partnering with Clients on the Reengineering Journey As the global alternatives market transforms with new investors and technology, evolving business strategies, and escalating regulatory requirements, funds and service providers are reengineering their traditional business models. They are adopting streamlined platforms, customizing products for new investors, and outsourcing front-office functions, including onboarding and AML/KYC, to spearhead the evolution of the industry and continually improve the client experience. [ ![]() Read the full summary ](https://www.mufg-investorservices.com/partnering-with-clients-on-the-reengineering-journey/) ![Partnering with Clients on the Reengineering Journey](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-1196.jpg) ## View Our Alts & Private Markets Forums [ ![image (88)]() ### New York Alts & Private Markets Forum 2024 ](https://www.mufg-investorservices.com/event/new-york-alts-private-markets-forum/) [ ![]() ### Singapore Alts & Private Markets Forum 2024 ](https://www.mufg-investorservices.com/event/singapore-alts-private-markets-forum/) [ ![]() ### London Alts & Private Markets Forum 2024 ](https://www.mufg-investorservices.com/event/london-alts-private-markets-forum/) ![fbb8e6ef77e114da46ea5449bdb81439e54b0102]() ![MUFG Alt Insider]() Subscribe for product updates, industry news, and operational insights focused on the alternatives industry. [ Subscribe ](/subscribe/) --- ### [London Alts & Private Markets Forum](https://www.mufg-investorservices.com/event/london-alts-private-markets-forum/) **Published:** November 20, 2024 **Author:** I Q **Content:** ![](https://www.mufg-investorservices.com/wp-content/uploads/dsc6446-scaled-1.png) ![]() London # London Alts & Private Markets Forum November 20, 2024 Raffles London at The OWO, London Industry experts, stakeholders and thought leaders explored the rapid evolution of the alternatives and private markets ecosystem in EMEA at our recent London Alts & Private Markets Forum. The discussions ranged from how asset managers and their trusted outsourcing partners are developing new operating models and implementing innovative technology, to the importance of leadership and vision to move organizations forward. [ Read the full summary ](/geopolitics-outsourcing-trends-are-reshaping-emea-alternatives-ecosystem/) ![Video preview: London Alts & Private Markets Forum with Big Ben backdrop]() ## Charting the Course: Exploring Global Drivers Impacting the Future of Financial Markets Dan McNamara, our Chief Strategy Officer and Chief Financial Officer, and Paul Romer, Nobel Laureate and Professor at Boston College, opened our recent London Alts & Private Markets Forum with a fascinating fireside chat. They examined new aspects of global macroeconomics, free trade, the financial stability of the global markets, and future economic growth in the UK/EMEA region. ![Two speakers in conversation on the MUFG conference stage]() ## Breaking Barriers in Business & Beyond What does it take for a woman to become a strong leader in fields traditionally driven by men? Talent, solid leadership skills, vision, and an absolute drive to succeed. Baroness Karren Brady of Knightsbridge CBE, a world-renowned leader in sports, business, and government, shared her story and her philosophy for success with Ben Griffiths, our Global Head of Fund Finance, at our recent London Alts & Private Markets Forum. ![Speakers in discussion on a MUFG conference stage]() ## Reengineering for Growth: Optimizing Operations through Outsourcing, Co-sourcing and Lift-Outs Asset managers facing increased fee pressure, technology costs, and the need to improve services are moving quickly to transform their operating models and increase outsourcing. David Rochford, our Global Head of Public Markets, hosted a panel discussion exploring the factors driving outsourcing decisions with Paul Devine, Head of Investment Operations at Mercer; Romil de Goger, Chief Operating Officer at UBS O’Connor; and Venkat Kannan, Managing Director, Finance & Operations, Credit, Brookfield Asset Management. ![Panel of speakers on stage at a MUFG conference]() ### ROUND UP ## London Alts and Private Markets Forum ![Speaker presenting on stage at the London forum]() ![Panel of speakers on stage at a MUFG conference]() ![Speakers in discussion on a MUFG conference stage]() ![dsc5730]() ![audience pic]() ![dsc6210]() ![dan 1 (3)]() ![cocktail hr]() ![sonia cocktail hr]() ![]() ![dsc5594]() [ Return to Events ](/events/) --- ### [Singapore Alts & Private Markets Forum](https://www.mufg-investorservices.com/event/singapore-alts-private-markets-forum/) **Published:** October 8, 2024 **Author:** I Q **Content:** ![](https://www.mufg-investorservices.com/wp-content/uploads/dsc_8903-scaled-1.png) ![]() Singapore # Singapore Alts & Private Markets Forum October 8, 2024 Raffles Hotel, Singapore The growth of the Asia-Pacific region as an economic powerhouse, and the wealth of opportunities for global alternatives, served as the prime topics for our Singapore Alts & Private Markets Forum at Raffles Singapore. Economic leaders and senior executives joined broad discussions about macroeconomics, the impact of inflation and interest rates, building purpose-driven cultures and promoting employee wellness, trends in outsourcing and data management, the future of private markets in the region, and much more. [ Learn More ](https://www.mufg-investorservices.com/shaping-the-future-at-the-global-alternatives-summit/) ![mufg singapore alts forum website header (002)]() ## Reinventing Asia’s Economic Model John Sergides, MUFG Investor Services CEO, and Dr. Jeffrey Jaensubhakij, GIC’s Group Chief Investment Officer, examined a host of global macroeconomic and region-specific issues shaping the global alternatives industry in a fireside chat that opened our MUFG Investor Services Singapore Alts & Private Markets Forum on October 8, 2024. ![mufg retainer2024 1216x580 5]() ## The Art of Thriving: Cultivating a Purpose-Driven Culture Companies that create a thriving, purpose-driven cultures embracing employee wellness are more likely to be successful. Sarah Mears, our Chief Human Resources & Legal Officer, led a vibrant panel discussion about building people-centric cultures in Asia-Pacific with Amy Cho, M&G Investments CEO and Head of Asia-Pacific; Amy Fong, Senior Advisor for FountainVest Partners (Asia) Limited; and Rahul Ghai, Managing Director – Asia at Salter Brothers, at our Singapore Alts & Private Markets Forum. ![dsc 8908]() ## Requiem for Reengineering: Scaling Up Operations to Fuel Growth Outsourcing is now commonplace for firms in Asia-Pacific, but there are as many different approaches as there are firms doing business. Dan McNamara, our Chief Strategy Officer & Chief Financial Officer, hosted a panel discussion about reengineering operating models with Patrick Cordes, Chief Operating Officer, EQT Private Capital Asia; Lynn Lau, Managing Director, CFO, Southeast Asia, Warburg Pincus; and Ivan Lim, Group Chief Financial Officer, ESR, at our Singapore Alts & Private Markets Forum. ![dsc 9126]() ### ROUND UP ## Singapore Alts and Private Markets Forum ![Two speakers in conversation on the Singapore forum stage]() ![]() ![singapore roommufg retainer2024 1080x1080 1]() ![mufg retainer2024 1216x580 3]() ![]() ![]() ![]() ![]() ![]() ![]() ![mufg retainer2024 1216x580 6]() [ Return to Events ](https://www.mufg-investorservices.com/events/) --- ### [New York Alts & Private Markets Forum](https://www.mufg-investorservices.com/event/new-york-alts-private-markets-forum/) **Published:** June 5, 2024 **Author:** I Q **Content:** ![](https://www.mufg-investorservices.com/wp-content/uploads/globalaltsummit-0966-1-1-e1764863604491.png) ![]() New York # New York Alts & Private Markets Forum June 5, 2024 Mandarin Oriental Hotel, New York Senior leaders from the world’s largest public and private funds gathered at our inaugural New York Alts & Private Markets Forum at the Mandarin Oriental New York. Thought leaders delved into the opportunities and risks facing the global alternative investment management industry today. Discussions covered outsourcing / co-sourcing / lift-outs, rising costs and capital allocation, digital transformation, complex operating systems, the geopolitical landscape, culture, talent development and retention, and much more. ![New York Alts & Private Markets Forum]() ## Exploring the Future of Alts Through the Prism of Global Economics, Geopolitics The impact of global economics, geopolitics, immigration, and technology in shaping the future of the global alternatives industry was explored during an expansive discussion between John Sergides, MUFG Investor Services’ CEO, and Nobel Laureate Paul Romer to open the New York Alts & Private Markets Forum on June 5. [ Read the full summary ](/exploring-the-future-of-alts-through-the-prism-of-global-economics-geopolitics/) ![john panel ny]() ## Exploring New Approaches for Attracting Investors, Hiring and Retaining Talent Joe Latini, Chief Commercial Officer at MUFG Investor Services, smiled as he described how the panel discussion at the NY Alts & Private Markets Forum on June 5 would flip a common question about operating in the rapidly changing global alternatives marketplace. [ Read the full summary ](/exploring-new-approaches-for-attracting-investors-hiring-and-retaining-talent/) ![joe panel ny]() ## Exploring Outsourcing Trends in Alts: Outsource the Task, not Responsibility In the not-so-distant past, fund managers and their service providers would discuss outsourcing almost as an afterthought, and always focus on back-office functions such as accounting, reconciliations or trade settlement. [ Read the full summary ](/exploring-outsourcing-trends-in-alts-outsource-the-task-not-responsibility/) ![danny panel ny]() ### ROUND UP ## New York Alts and Private Markets Forum ![1717671474155 (1)]() ![joe panel ny]() ![applause]() ![danny panel ny]() ![1717671474941 (1)]() ![dsc5685]() ![1717671478574 (1)]() ![1717671474327 (1)]() ![1717671475067 (1)]() ![john panel ny]() ![]() [ Return to Events ](/events/) --- ## Leadership ### [Daniel Trentacosta](https://www.mufg-investorservices.com/leadership/daniel-trentacosta/) **Published:** October 8, 2025 **Author:** I Q **Content:** Daniel Trentacosta is Head of Board Governance and Vendor Strategy for MUFG Investor Services, responsible for the governance framework that supports effective Board oversight, as well as leading the firm’s enterprise wide vendor strategy. Daniel assumed his current role in 2026, after serving as Global Head of Private Markets & Change, Global Head of Business Process Outsourcing, Global Head of Project Management, and Executive Director, Business Development. He joined MUFG Investor Services in 2016 from Och-Ziff Capital Management Group, where he was Treasury Controller. Prior to that, he worked in senior roles at Morgan Stanley in Prime Brokerage. Daniel started his career at J.P. Morgan Chase in Client Service. Daniel has served as a board member and coach for Youth Baseball and Football programs. Daniel received a Bachelor of Arts in Marketing, with a Minor in Rhetoric and Public Address, as well as a Master of Business Administration in Finance from St. John’s University. --- ### [David Rochford](https://www.mufg-investorservices.com/leadership/david-rochford/) **Published:** October 8, 2025 **Author:** I Q **Content:** David (Dave) Rochford is Head of Europe for MUFG Investor Services, responsible for strengthening client relationships across the region. In addition, he is co-location head for Ireland. Dave previously held leadership positions that included Global Head of Public Markets, Head of Hedge and Traditional Funds; Head of Hedge, Private Equity and Real Asset funds; and Chief of Staff to the group CEO. Following MUFG’s purchase of UBS Alternative Fund Services in 2015, Dave served as the Head of Transition Management. He joined UBS in 2004, rising to Head of Regulatory Product Development globally. Prior to UBS, he worked with Daiwa, Bank of Bermuda, and Bank of Ireland Security Services. Dave is a fellow of the Association of Chartered Certified Accountants (ACCA). He earned a Bachelor of Science degree in Mathematical Sciences from Dublin City University, and an ACCA in Accounting and Finance from the Independent College Dublin. --- ### [John Sergides](https://www.mufg-investorservices.com/leadership/john-sergides/) **Published:** October 8, 2025 **Author:** I Q **Content:** John Sergides is CEO of MUFG Investor Services. Before becoming CEO in 2019, John served as Deputy Chief Executive Officer and Global Head of Sales and Marketing. For more than two decades, John has been a leader in the financial services industry, focusing on investor services and asset management. He has significantly expanded the Investor Services offerings to include business process outsourcing, escrow services, fund financing, foreign exchange overlay, Limited Partner servicing, private debt solutions, securities lending, subscription lines of credit, ESG solutions and business consulting. During his tenure with the firm, Investors Services’ assets under administration have more than doubled from $300 billion to over $1 trillion, and John has overseen the acquisitions of Neuberger Berman’s Capital Analytics, Guggenheim Investments’ Rydex Fund Services, Maitland’s hedge fund administration business, and Point Nine Limited. John joined MUFG in 2015, following the acquisition of UBS Alternative Fund Services, where he had served as head of sales and business development at UBS Global Asset Management. Prior to UBS, he worked at Deutsche Bank, where he was Global Head of Transaction Banking Cross Sales in the Investment Bank and Financial Institution Group units, and Global Head of Business Development and Strategy Transaction Banking in the Alternative Fund Services unit. John joined Deutsche Bank from JP Morgan, where he served as Executive Director and Head of Hedge Fund Services Solutions and Sales. He began his career with roles at Barclays Capital, CLR Financial Group, HSBC Group and Point Nine Financial Technologies. John serves on the boards of directors for the Imperial College Foundation and Arkadia Asset Management AG and serves as an Innovation Board Member at Rutgers University. In 2025, John was named Honorary Fellow in the Department of Management & Entrepreneurship at Imperial College Business School. He earned a Master’s degree in mechanical engineering from Imperial College in London. --- ### [Daisuke Akagi](https://www.mufg-investorservices.com/leadership/daisuke-akagi/) **Published:** October 8, 2025 **Author:** I Q **Content:** Daisuke Akagi is the Chief Risk Officer and Head of Global Controls for MUFG Investor Services. Daisuke is currently responsible for the company’s Finance, Risk, and Compliance and Internal Audit reporting lines. He has worked for the MUFG organization for over 26 years, holding roles in Japan and the United Kingdom within Mitsubishi UFJ Trust and Banking Corporation (“MUTB”) until 2024 when he joined MUFG Investor Services. During his time with MUTB, Daisuke held various positions within the company, which included leadership roles in the Global Investor Services Sales, and Investor Service Planning divisions. More recently, Daisuke was the Managing Director of Mitsubishi UFJ Financial Group, Inc. and Deputy General Manager of Investor Service Banking division. Daisuke earned a Bachelor’s degree in Business Administration from Kwansei Gakuin University and a Master’s degree in Business Administration from the Graduate School of Hitotsubashi University. --- ### [Alan Kennedy](https://www.mufg-investorservices.com/leadership/alan-kennedy/) **Published:** October 8, 2025 **Author:** I Q **Content:** Alan Kennedy is the Global Head of Business Operations for MUFG Investor Services, responsible for all operational teams globally. He serves on the Board of Directors of all MUFG Cayman legal entities. Alan assumed his current role in 2022, after serving in several leadership positions, including Global Head of Client Operations, Head of Banking Risk, Head of Client Service Bermuda and Global Head of Single Manager Product. He also served as Head of Operations for Bermuda, Cayman and New York. Prior to joining MUFG in 2013, Alan served as Head of Operations-New York and Head of Operations and Middle Office-Cayman Islands for Butterfield Fulcrum. Earlier in his career, he was finance manager for ANZ Retail’s New Zealand Division and a financial accountant for GE Finance and Insurance. Alan is a chartered accountant and a fellow of the Association of Chartered Certified Accountants. He earned a Bachelor of Science degree in Management from Trinity College, Dublin, and an Advanced Diploma in Marketing from the Dublin Institute of Technology. --- ### [Benjamin Griffiths](https://www.mufg-investorservices.com/leadership/benjamin-griffiths/) **Published:** October 8, 2025 **Author:** I Q **Content:** Benjamin (Ben) Griffiths is the Global Head of Fund Finance for MUFG Investor Services. Ben leads the fund financing team globally focusing on the financing needs of clients. This includes originating and structuring solutions for fund of hedge funds via credit facilities and private equity, real estate, debt and infrastructure funds via subscription lines of credit, and FX lines for feeder fund of hedge funds. Ben joined MUFG Investor Services in 2017 from Citco where he was Managing Director and Chief Executive Officer of Citco Financial Products. Before becoming Chief Executive Officer, Ben was Head of Front Office globally for Citco Financial Products. Prior to Citco, Ben worked on the Fund Linked Products desks of Bank of America and Societe Generale. Ben received a bachelor’s degree in Geography from Bristol University. --- ### [Daniel McNamara](https://www.mufg-investorservices.com/leadership/daniel-mcnamara/) **Published:** October 8, 2025 **Author:** I Q **Content:** Daniel (Dan) McNamara is the Chief Strategy Officer and Chief Financial Officer for MUFG Investor Services, responsible for the finance function as well as overseeing delivery of the firm’s strategy, including the implementation of new lines of business, geographic locations, and M&A activity. Daniel joined MUFG Investor Services in 2019 after a decade at Deutsche Bank. There he served in a number of leadership roles, including Digital Business Development Officer & General Manager in Cash Management, where he led the commercialization of, and investment in, financial technology opportunities. He held several roles in Securities Services, including Head of UK Custody & Clearing and Multi-Market Access, Head of Investor Services Solutions, and Head of Strategy for Institutional Cash Management & Securities Services. Prior to Deutsche Bank, Daniel worked at National Australia Bank, Barclays Bank, and Commonwealth Bank. Daniel received a Bachelor of Arts from University of Queensland University. --- ### [Evangelos Skianis](https://www.mufg-investorservices.com/leadership/evangelos-skianis/) **Published:** October 8, 2025 **Author:** I Q **Content:** Evangelos Skianis is the Chief Technology Officer for MUFG Investor Services, responsible for IT architecture, customized development solutions, client facing technology and data strategy. Evangelos joined MUFG Investor Services in 2019, after co-founding two firms, Lendwise Ltd. and Finovex, where he also served as chief technology officer. He was a consultant for Point Nine Ltd and Tide, and worked at Ancoria Bank as Chief Operating Officer and Consultant to the Chief Executive Officer. Prior to that, Evangelos was head of Head of Systems Development and Head of Issuing Business at FBME Card Services, where he served as Head of Issuing Business and as Head of Software Development. Earlier in his career, he worked with a number of firms including TSYS Card Tech, Joannou & Paraskevaides, Thomson Financial and Deutsche Bank. Evangelos received a Bachelor of Science degree in Computer Science from Stony Brook University. --- ### [Hans Jacob Feder](https://www.mufg-investorservices.com/leadership/hans-jacob-feder/) **Published:** October 8, 2025 **Author:** I Q **Content:** Hans Jacob Feder is the Global Head of FX Services for MUFG Investor Services, responsible for the FX business. Hans joined MUFG Investor Services in 2020 from J.P. Morgan Securities Corporate & Investment Bank, where he served as Head of FX Services Execution, Currencies & Emerging Markets and directed the Passive Currency Overlay (PCO) business with $70 billion in hedge notional in the FX overlay program. Prior to that, he was Head of the Nexus Platform, Equities. Before joining J.P. Morgan, Hans was head of dbSelect, OverlaySelect and FX Trading for Deutsche Bank’s Asset and Wealth Management group, and earlier served similar function in Complex Risk Trading for Corporate & Investment Banking. Hans began his career as a Executive Director, FICC Marketing Strategist in the Securities Division of Goldman Sachs. Hans earned a Bachelor of Science degree in Mechanical Engineering and a Doctor of Philosophy, Robotics and Estimation Theory from the Massachusetts Institute of Technology. --- ### [Joseph Latini](https://www.mufg-investorservices.com/leadership/joseph-latini/) **Published:** October 8, 2025 **Author:** I Q **Content:** Joseph (Joe) Latini is the Chief Commercial Officer for MUFG Investor Services, responsible for business development, global sales, marketing and business consulting. Joe became Chief Commercial Officer in 2023, after serving as Global Head of Business Development, Global Head of Client Service Management and Client Integration and Executive Director, Relationship Management. He joined MUFG Investor Services in 2017 from ENSO Financial Analytics where he served as Director of US Sales. Prior to that, Joe held senior relationship management roles in Morgan Stanley’s Prime Brokerage business. He has volunteered with organizations including Camp Fire NJ, Interfaith Caregivers, It’s From the Sole, the Morgan Stanley Children’s Hospital, Everybody Wins!, College Summit, and the RBI Foundation. Joe earned a Bachelor of Arts degree in Economics from Drew University. --- ### [McAllister Kirschner](https://www.mufg-investorservices.com/leadership/mcallister-kirschner/) **Published:** October 8, 2025 **Author:** I Q **Content:** McAllister (Mac) Kirschner is the Chief Operating Officer (COO) for MUFG Investor Services, responsible for business and banking operational teams, and public and private market businesses. Mac became COO in 2018 and has served as Global Head of Relationship Management. He joined MUFG Investor Services in 2016 from BlackRock, where he served as a Managing Director in Global Fund Services, where he led teams responsible for shareholder servicing, fund administration and trade operations focused on Blackrock’s Alternative Investments Business. Prior to joining Blackrock, Mac led the Investor Relations team at Quellos Group, LLC, until Blackrock acquired the Private Fund’s business. He serves on the board of directors O’Dea High School, and has served on the Finance and Audit Committee of College Access Now. Mac earned a Bachelor of Arts degree from Western Washington University in Finance, Marketing and Decision Sciences. --- ### [Michael McCabe](https://www.mufg-investorservices.com/leadership/michael-mccabe/) **Published:** October 8, 2025 **Author:** I Q **Content:** Michael (Mike) McCabe is Head of the Cayman Bank for MUFG Investor Services, responsible for revenue generation, banking product optimization and cash management across the alternative asset servicing and banking platforms. Mike assumed his current role in 2023 after serving in several leadership positions including Chief Commercial Officer and Global Head of Business Development and Product. He joined MUFG Investor Services in 2016 from BNY Mellon where he served as a Managing Director in their Alternative Investment Services division, where he led the business development team focused on hedge funds, fund of hedge funds, private equity, real estate, and other private funds. Prior to BNY Mellon, Mike worked in trading roles at several firms including NUI, Commodities Corporation and Tricon USA. Mike earned a Bachelor of Science in Accounting from Rider University. --- ### [Sarah Mears](https://www.mufg-investorservices.com/leadership/sarah-mears/) **Published:** October 8, 2025 **Author:** I Q **Content:** Sarah Mears is the Chief Human Resources Officer for MUFG Investor Services, responsible for people strategy, culture, diversity and inclusion and internal communications. Sarah joined MUFG Investor Services in 2018, with experience in organizational change and transformation after holding senior HR roles at MasterCard, Barclaycard and Unilever, where she served as Global HR Director and HR Business Partner. Prior to Unilever, Sarah worked at companies in several industries, including Ryder Logistics, BASF, Woodbridge Foam Corp. and Johnson Controls. Sarah received a Bachelor of Arts degree in Human Geography from University of Reading. --- ### [Sonia Bhasin](https://www.mufg-investorservices.com/leadership/sonia-bhasin/) **Published:** October 8, 2025 **Author:** I Q **Content:** Sonia Bhasin is the General Counsel for MUFG Investor Services, responsible for legal and corporate governance functions. Sonia joined MUFG Investor Services as Global Head of Legal in 2020 from LumX group where she worked as General Counsel and Chief Compliance Officer. Prior to that she served as General Counsel or head of legal and compliance for several firms, including Ivaldi Capital, RiverRock European Capital Partners and Decura. Sonia has extensive experience on the buy and sell sides in investment banking, asset management and alternative investment funds domiciled in Ireland, Luxembourg, Channel Islands, BVI and Cayman Islands. Earlier in her career, she worked for companies including UBS, Permal and Morgan Stanley & Co. International plc. Sonia earned her Bachelor of Laws (LLB) from City, University of London. --- ## Categories ### [Press Releases](https://www.mufg-investorservices.com/category/press-releases/) --- ### [Thought Leadership](https://www.mufg-investorservices.com/category/thought-leadership/) --- ### [In The News](https://www.mufg-investorservices.com/category/in-the-news/) --- ### [Video](https://www.mufg-investorservices.com/category/video/) --- ### [Events](https://www.mufg-investorservices.com/category/events/) --- ### [Blog](https://www.mufg-investorservices.com/category/blogs/) --- ### [Podcast](https://www.mufg-investorservices.com/category/podcast/) --- ### [Newsletters](https://www.mufg-investorservices.com/category/newsletters/) --- ## Resources ### [Podcast](https://www.mufg-investorservices.com/resource/podcast/) ---