Client Portal FAQ

How do I reset my password?

You can reset your password by simply clicking the “Forgot Password” link displayed under the “Need help signing in?” option. You will be prompted for your User ID and we will send a secure verification code to your registered email address with instructions on how to set a new password.

I forgot my User ID, how do I retrieve it?

You can retrieve your User ID by simply clicking the “Forgot User ID” link displayed under the “Need help signing in?” option. This will require you to enter your registered email address to receive the necessary details about your User ID.

What is a secure code and why do I need it?

To protect your account, MUFG uses a two factor authentication login process. In addition to your password, a unique code will be sent to your registered email address or mobile phone number according to your communication preferences. You will also have an option to use browser based recognition, which will not require a secure code again, unless there is a change in your browser or machine settings.

I did not receive my secure code?

If you have not entered any text in the secure code input screen, an option to ‘Resend Code’ will appear on the same screen after a brief pause. You may also try to receive code on a mobile phone if you have enrolled for that option. If you continue to experience issues, please Contact Us for assistance.

What browsers are compatible with MUFG Investor Services online?

Our portal is best viewed on Internet Explorer (v10 and above), Chrome (48), Firefox and Safari. We recommend that you use the latest browser versions and security patches.

How do I change my registered email address?

For security reasons, a request to change your registered email address must be reviewed and authorized by appropriate parties. Please contact your client support manager to update the registered email address we have on file.

How do I get in touch with my account manager?

As an investor, your statements contain the contact details of your designated client service representative and we advise that you communicate with them directly through those channels.

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